เงื่อนไขการค้นหา

ทักษะ:

German

ประเภทงาน:

งานประจำ

• Lead the global HR IT Service Desk for Workday.
• Ensure high-quality support services and achievement of service level targets.
• Manage incidents, requests, problem management and knowledge management processes.
• Support the Workday Product Owner Team with automation of business processes.
• Monitor support performance through KPIs and user satisfaction metrics.
• Partner with HR, IT and global stakeholders to resolve issues and improve service delivery.
• Drive continuous improvement, automation and self-service capabilities.
• Support Workday releases, enhancements and adoption initiatives globally.
• Experience in HR Systems, HR Technology or IT Service Management.
• Strong Workday support and service delivery experience.
• Knowledge of ITSM/ITIL processes, Target Operating Model and best practices.
• Experience managing support teams and/or external service providers.
• Strong stakeholder management, communication and problem-solving skills.
• Customer-focused mindset with a passion for improving the employee experience.
• Fluent in written and spoken German and English.

ทักษะ:

Automation, English

ประเภทงาน:

งานประจำ

• Develop and implement an IT Service Management transformation roadmap aligned with organizational priorities.
• Design and mature an ITIL-aligned service management operating model.
• Define service management policies, processes, standards, controls, and governance frameworks.
• Assess current capabilities, identify improvement opportunities, and translate recommendations into practical initiatives.
• Align business objectives with technology and service-management solutions.
• Service Management Leadership
• Lead end-to-end service management across multiple technology service areas.
• Oversee Incident, Major Incident, Problem, Change, Service Request, Service Level, Knowledge, Capacity, Availability, and Continual Improvement practices.
• Establish clear accountability, escalation paths, and cross-functional ways of working.
• Provide guidance and mentorship to service delivery and process management teams.
• Operational Governance
• Lead operational governance forums, including service reviews, incident reviews, problem reviews, and Change Advisory Board meetings.
• Monitor service performance against agreed SLAs and KPIs.
• Present service performance, risks, issues, and improvement plans to senior stakeholders.
• Coordinate service delivery across internal teams, external providers, and geographically distributed teams.
• Manage service risks and escalations proactively.
• Major Incident and Problem Management
• Lead the response to critical service incidents and support timely service restoration.
• Coordinate executive and stakeholder communications during major service disruptions.
• Drive post-incident reviews, root-cause analysis, and permanent remediation.
• Identify recurring service issues and implement preventive improvement initiatives.
• Improve service resilience, operational stability, and recovery performance.
• Change and Service Improvement
• Govern change enablement and release activities across application and infrastructure environments.
• Ensure appropriate impact assessment, risk evaluation, implementation planning, and stakeholder alignment.
• Identify opportunities for automation, process optimization, and operational efficiency.
• Strengthen knowledge management and promote effective shift-left practices.
• Support the use of intelligent automation and AI-enabled service operations.
• Bachelor s degree in Information Technology, Computer Science, Engineering, or a related discipline.
• At least 10 years of experience in IT Service Management.
• At least 5 years of experience leading ITSM functions within a large enterprise environment.
• Strong experience in managed services, application support, infrastructure support, shared services, or IT outsourcing.
• Demonstrated experience designing, establishing, or improving an ITSM operating model.
• Strong knowledge of Incident, Problem, Change, Service Request, Service Level, Knowledge, Capacity, Availability, and Continual Improvement practices.
• Experience managing major incidents, customer escalations, and senior stakeholder communications.
• Experience managing enterprise-scale operations, multiple service providers, or geographically distributed teams.
• Strong analytical, problem-solving, influencing, and decision-making skills.
• Professional proficiency in Thai and English.
• Preferred Qualifications
• ITIL Managing Professional or ITIL Strategic Leader certification.
• PMP or PRINCE2 certification.
• ServiceNow certification.
• Lean Six Sigma certification.
• Experience with ServiceNow, Jira, CMDB platforms, monitoring and observability tools, and reporting solutions.
• Experience supporting automation or AI-enabled service operations.
• Experience working within a complex, multi-vendor technology ecosystem.
• What We Are Looking For
• Strong operational and transformation leadership.
• Confidence leading through critical incidents and complex service challenges.
• The ability to translate strategic objectives into practical service-management solutions.
• Strong customer and senior stakeholder engagement.
• The ability to influence cross-functional teams without direct authority.
• A continuous improvement and data-driven mindset.
• High accountability and ownership.
• The ability to lead and develop high-performing teams.
• About Accenture.
• Accenture is a leading global professional services company that helps the world s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
• Visit us at www.accenture.com.
• Equal Employment Opportunity Statement.
• We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

ทักษะ:

VMware, Windows Server, Linux, English

ประเภทงาน:

งานประจำ

• Manage and maintain on-premises data center infrastructure (servers, storage, networking, power/cooling systems).
• Administer and monitor cloud environments on AWS and Microsoft Azure.
• Perform system backup, disaster recovery, and business continuity planning.
• Monitor system performance, capacity planning, and troubleshoot infrastructure issues.
• Manage virtualization platforms (VMware, etc.).
• Implement and maintain security policies for both on-premises and cloud infrastructure.
• Coordinate with vendors for data center facility management (UPS, cooling, physical security).
• Perform IT operations in alignment with ITSM processes, including Incident, Problem, and Change Management.
• Monitor service SLAs, system availability, and operational performance.
• Document infrastructure configurations and standard operating procedures.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2 - 5 years of experience in Data Center Operations and/or Cloud Administration.
• Good knowledge of Data Center operations and infrastructure management.
• Hands-on experience with AWS (EC2, S3, VPC, IAM, RDS, etc.).
• Hands-on experience with Microsoft Azure (Virtual Machines, Azure AD, Storage Accounts, etc.).
• Experience with virtualization technologies (VMware, etc).
• Understanding of TCP/IP networking concepts (DNS, DHCP, VPN, Firewall, Load Balancer).
• Knowledge of Windows Server and Linux administration.
• Knowledge of backup and disaster recovery solutions.
• Basic knowledge of Identity and Access Management (IAM).
• Good troubleshooting and analytical skills.
• Good command of written and spoken English.
• Certifications (Preferred, not required).
• AWS Certified Solutions Architect / SysOps Administrator.
• Microsoft Certified: Azure Administrator Associate.
• VMware VCP.
• CompTIA Server+ / Cloud+.

ทักษะ:

Finance, Accounting, Docker

ประเภทงาน:

งานประจำ

• ตรวจสอบมาตรฐาน กำกับดูแล และบริหารจัดการด้าน IT Service Management.
• บริหารจัดการเหตุการณ์สำคัญ (Major Incident) พร้อมประสานงานกับทีมที่เกี่ยวข้องเพื่อแก้ไขอย่างรวดเร็ว.
• ทำหน้าที่เป็นผู้จัดการปัญหาด้านเทคโนโลยีสารสนเทศ (Problem Manager).
• ทำหน้าที่เป็นผู้จัดการดูแล Service Level Agreement ให้เป็นไปตามตามนโยบาย.
• บริหารจัดการกระบวนการด้าน IT Service Management (Incident, Problem, SLA).
• ประสานงานร่วมกับทีมต่าง ๆ ที่เกี่ยวข้อง เช่น ทีมสนับสนุนผู้ใช้, ทีมพัฒนา, ทีมโครงสร้างพื้นฐาน เป็นต้น.
• วิเคราะห์ปัญหาเชิงลึก (Root Cause), จัดทำรายงานประสิทธิภาพการให้บริการ และเสนอแนวทางพัฒนาให้ผู้บังคับบัญชาและกลุ่มธุรกิจที่ได้รับมอบหมาย.
• ปริญญาตรีสาขาบริหารธุรกิจ วิทยาการคอมพิวเตอร์ คอมพิวเตอร์ธุรกิจ หรือ สาขาอื่น ๆ ที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน IT Service Management อย่างน้อย 5 ปี.
• ใช้งานเครื่องมือ ITSM เช่น ServiceNow, Jira Service Management, BMC Remedy, FreshService, SolarWinds Service หรือเทียบเท่า.
• เข้าใจพื้นฐานระบบที่เกี่ยวข้องกับกระบวนการธุรกิจ เช่น Finance, Accounting, Sales, Logistics.
• มีความรู้ด้าน IT Infrastructure (System / Network / VM / Docker / DevOps - พื้นฐาน).
• มีทักษะวิเคราะห์ปัญหา Hardware / Software / Network.
• มีทักษะสื่อสารภาษาอังกฤษ ประสานงาน และทำงานเป็นทีม.
• มองภาพรวมธุรกิจได้ดี กระตือรือร้นและพร้อมเรียนรู้สิ่งใหม่ ๆ.
• Contact Information:-.
• K. Nanchanok (Recruiter)
• Email: nanchanok.r @thaibev.com.
• Office of Human Capital.
• Company name: DIGITAL AND TECHNOLOGY SERVICES CO., LTD.
• Working Location and address: F.Y.I Center 2525 Rama IV Rd, Khlong Tan, Khlong Toei, Bangkok 10110.
• MRT QSNCC Station Exit 1.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Analytical Thinking, Risk Management, Problem Solving, Automation

ประเภทงาน:

งานประจำ

• IT Service Desk Management.
• Manage the IT Service Desk team to provide end-user support for Head Office, branch offices, and other business units.
• Oversee installation, configuration, maintenance, and replacement of IT equipment including desktops, laptops, printers, mobile devices, and peripherals.
• Manage support services for Microsoft Windows, Microsoft 365, online collaboration platforms, and office productivity solutions.
• Control IT Asset Management and Software License Management processes.
• Coordinate workstation setup, relocation, and equipment deployment for new hires, employee transfers, and organizational changes.
• IT Helpdesk.
• Lead and manage IT Helpdesk operations to ensure compliance with established SLAs and KPIs.
• Oversee Incident Management, Service Request Management, Major Incident Management, and Escalation Processes.
• Monitor, analyze, and reduce recurring incidents in collaboration with Infrastructure and Application Support teams.
• Prepare operational reports, analyze service trends, and recommend continuous improvement initiatives to management.
• Develop and maintain the Knowledge Base and Service Catalog to improve service efficiency and user experience.
• Identity & Access Management (IAM).
• Manage the complete User Lifecycle Management process (Joiner, Mover, Leaver).
• Oversee provisioning, modification, suspension, and de-provisioning of user accounts across enterprise systems.
• Ensure access rights comply with the principles of Least Privilege and Role-Based Access Control (RBAC).
• Administer Microsoft Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, and enterprise authentication services.
• Manage Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Privileged Access Management (PAM) solutions.
• Conduct periodic User Access Reviews and Access Recertification exercises.
• Ensure privileged accounts are managed and monitored in accordance with the Bank's security policies.
• People Management.
• Plan workforce capacity and manage team resources effectively.
• Establish KPIs and conduct performance evaluations.
• Develop team capabilities through coaching, mentoring, and training programs.
• Foster a culture of customer service excellence, security awareness, collaboration, and continuous improvement.
• Promote strong partnerships between IT and business stakeholders.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related fields.
• Minimum of 10 years' experience in IT Service Desk, IT Helpdesk, or IT Operations.
• At least 5 years of leadership or team management experience.
• Proven experience in Identity & Access Management (IAM).
• Experience within the banking, financial services, or other highly regulated industries is preferred.
• Experience in Audit, Compliance, and Operational Risk Management.
• Experience supporting enterprise systems or banking applications is an advantage.
• Good communication skills in both Thai and English.
• Leadership & Team Management.
• Customer Service Excellence.
• Strategic & Analytical Thinking.
• Decision Making.
• Problem Solving.
• Communication & Presentation.
• Coaching & People Development.
• Change Management.
• ความเข้าใจในธุรกิจ/การดำเนินงานขององค์กร.
• Knowledge and understanding of business operations and the role of IT services in supporting organizational productivity and efficiency.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Hive

ประเภทงาน:

งานประจำ

• Respond to and resolve first-level IT support tickets efficiently.
• Assist users with hardware, software, and connectivity issues.
• Perform routine software installations and updates.
• Contribute to the creation and maintenance of technical documentation.
• Coordinate with senior staff on unresolved incidents.
• Support user account management activities.
• Follow IT security protocols to manage sensitive information.
• Assist users with application issues.
• Perform data correction as per request.
• Support day-to-day IT operations for systems utilized within the designated field.
• Assist in maintaining and troubleshooting common systems (HIVE, CX, Honda Connect, Web-EDI, Dealer Support, etc.).
• Monitor system performance and ensure smooth operation through regular checks and updates.
• Communicate with internal teams to swiftly address IT-related inquiries or issues.
• Participate in technical evaluations and testing of new systems as required.
• Bachelor's Degree in Computer Engineering, Computer Science, Information Technology or any IT related fields.
• 0-4 year experience in IT helpdesk, IT support, Call support or User management support on AD.
• Basic understanding of IT Service Management processes.
• Problem-solving skills to address IT issues effectively.
• Skills in hardware and software troubleshooting.
• Familiarity with networking basics and Microsoft 365 applications.
• Strong customer service and communication skills.
• Positive attitude, service minded, and high responsibility.
• Able to work in.
• Bangchan, Minburi.
• area.
• Permanent staff status (full time hiring) with full company's welfare & benefit.
• Attractive commission.
• Free lunch meal.
• Social Security.
• Provident Fund.
• Annual Leave.
• Health & accident insurance.
• Dental allowance.
• Transportation allowance.
• Salary increment.
• Company outing / new year party & many parties.
• Annual health check up.
• Training.
• Uniform.
• Birthday cake.
• Mini cafe and ice cream bar in office.
• BTS Yellow line Ladprao 71, Ladprao 83.
• MRT Ladprao.

ทักษะ:

English, German

ประเภทงาน:

งานประจำ

• Ensure stable, secure, and compliant delivery of IT services in Deutsche Bank Thailand, acting as the key interface between local business/operations users, regional/global technology teams, and external vendors. Ensure alignment of technology services with business requirements and regulatory expectations while maintaining strong operational controls and service performance.
• A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That ...
• Corporate Group Insurance - premium borne by company.
• Provident Fund Scheme - employer & employee contributions.
• Annual health checkup - cost borne by company (once a year; conditions apply).
• Flexible Work Arrangements - various ways to work, to fit employees' needs.
• EAP - free and confidential counseling, online work-life resources.
• Employee networks - Diversity, volunteering, - various activities to participate.
• Primary caregiver & non primary caregiver leave - more than statutory requirement.
• Service Operations & Delivery.
• Manage day-to-day IT operations (Incident, Problem, Change) to ensure service stability, availability, and minimal business disruption.
• Infrastructure & End User Services Oversight.
• Oversee end-user computing and core infrastructure services to ensure reliability and alignment with business needs.
• Stakeholder & Vendor Management.
• Act as the primary contact for business stakeholders; manage vendors and ensure service delivery meets agreed SLAs and expectations.
• Business Alignment & Regulatory Support.
• Ensure alignment between business requirements and available technology services, ensuring solutions meet operational needs. Monitor and assess regulatory requirements and identifying potential impacts to technology services.
• Risk, Controls, Cybersecurity & Resilience.
• Ensure adherence to DB technology standards, ISMS controls, cybersecurity requirements, and local regulations. Support audits, remediation activities, and contribute to Disaster Recovery (DR) and Business Continuity Planning (BCP).
• Service Governance & Continuous Improvement.
• Monitor SLAs/OLAs, analyze service metrics, and drive continuous improvement and operational efficiency.
• IT Asset Lifecycle & Capacity Management.
• Support capacity planning and lifecycle management of IT assets, including refresh, utilization tracking, and decommissioning.
• Vendor Cost & Performance Monitoring.
• Monitor vendor performance and associated costs to ensure alignment with agreed scope, SLAs, and budget expectations.
• Reporting & Management Communication.
• Provide regular reporting on service performance, risks, and KPIs; deliver clear updates to management forums.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline; relevant professional certifications preferred.
• At least 10 years of relevant experience in IT operations or infrastructure, preferably within international financial institutions or the banking industry.
• Fluent in English (both written and spoken).
• Strong understanding of ITIL processes (Incident, Problem, Change, Service Management).
• Proven ability in stakeholder engagement and vendor management.
• Knowledge of IT risk, controls, cybersecurity practices, and regulatory compliance frameworks.
• Exposure to IT infrastructure lifecycle management and service governance practices.
• Flexible working to assist you balance your personal priorities.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.
• Training and development to help you excel in your career.
• Deutsche Bank is the leading German bank with strong European roots and a global network.
• click here.
• to see what we do.
• Deutsche Bank & Diversity.
• We strive for a.
• culture.
• in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
• Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
• We welcome applications from all people and promote a positive, fair and inclusive work environment.

ประเภทงาน:

งานประจำ

• จัดซื้อสินค้าและบริการให้เป็นไปตามหลักปฏิบัติของการจัดซื้อจัดจ้างของบริษัท เพื่อให้คุณภาพสินค้าตรงตามความต้องการ เหมาะสมกับการใช้งานและทันกับระยะเวลาที่ต้องการใช้สินค้าในราคาที่เหมาะสม.
• สรรหาและประเมินศักยภาพแหล่งขายสินค้าและบริการที่เหมาะสม เพื่อให้มั่นใจว่ามีความสามารถในการจัดส่งสินค้าและบริการให้ได้ตามคุณภาพและเงื่อนไขที่กำหนดในราคายุติธรรม.
• เปรียบเทียบเงื่อนไขต่างๆและตัดสินใจเลือกซื้อสินค้าบริการให้ได้บรรลุวัตถุประสงค์ในด้านคุณภาพ ปริมาณ เวลา บริการหลังการขาย โดยต้นทุนรวมดีที่สุด.
• ตรวจสอบและติดตามหลังจากมีการสั่งซื้อแล้วว่าคุณภาพสินค้าและการจัดส่งสินค้าเป็นไปตามเงื่อนไขที่กำหนด และรายงานข้อมูลต่อผู้บังคับบัญชา พร้อมทั้งแจ้งผลการประเมินและติดตามการปรับปรุงแก้ไขของผู้ขาย.
• ประสานงานกับหน่วยงานที่เกี่ยวข้อง เพื่อรักษาความสัมพันธ์ที่ดีกับผู้ขาย เพื่อดำเนินการแก้ไขปัญหาต่างๆที่เกี่ยวข้องกับการชำระค่าสินค้า บริการ และการส่งมอบสินค้า.
• บริหารความเสี่ยงในการได้สินค้าหรือบริการ ด้วยการจัดหาแหล่งขายสำรองซึ่งสามารถเทียบเคียงหรือทดแทนได้.
• ศึกษาและวิเคราะห์เบื้องต้นของอัตราค่าบริการของงานจัดซื้อจัดจ้างทางด้านบริการต่างๆ เพื่อทำการเปรียบเทียบ และใช้ในการประกอบการตัดสินใจในการเลือกงานบริการนั้นๆ.
• สำเร็จการศึกษาระดับปริญญาตรี สาขาบริหารธุรกิจ หรือที่เกี่ยวข้อง.
• มีประสบการณ์ทำงาน จัดซื้ออย่างน้อย 3 ปี ทางดานงานบริการต่างๆ.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Manage and coordinate the end-to-end Incident, Problem, and Change Management processes to ensure timely resolution and minimal business impact.
• Lead the investigation and resolution of major incidents, ensuring effective communication and escalation as needed.
• Perform root cause analysis for recurring incidents and develop action plans to prevent future occurrences.
• Oversee the Change Management process, including assessment, approval, scheduling, and post-implementation review.
• Maintain accurate records and documentation for all IPC activities, ensuring compliance with internal standards and SLAs.
• Collaborate with cross-functional teams to drive continuous improvement in service delivery and process efficiency.
• Generate and present regular reports on IPC metrics, trends, and improvement initiatives to management.
• Who You Are.
• Bachelor's degree in computer science, Information Technology, or related field.
• Minimum 3 years of hands-on experience in IT Service Management, specifically in Incident, Problem, and Change Management.
• Strong understanding of ITSM frameworks and best practices.
• ITIL4 certification is highly desirable.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience with ITSM tools (e.g., ServiceNow, Remedy) is a plus.
• Being You.
• The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging being a valued, respected, trusted member of the team is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
• What You Can Expect.
• Your career with us isn't just a job it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health because we know that when you feel your best, you do your best.
• From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
• We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
• We want you to thrive here and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
• Get Referred!.
• If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

ทักษะ:

Automation, ISO 27001

ประเภทงาน:

งานประจำ

• You lead the day-to-day operations of the IT Service Desk, ensuring incidents and requests meet SLA targets.
• You manage a small but effective customer focused team, reporting to the IT Operations Manager.
• You act as the escalation point for complex or high-impact incidents.
• You monitor ticket queues, prioritisation, and workload distribution.
• You coach and develop your team, running performance reviews and 1-on-1s.
• You drive a customer-first mindset across all support activities.
• You track and improve key KPIs: FCR, MTTR, CSAT, backlog and SLA compliance.
• You identify recurring issues and contribute to problem management and process improvement.
• You introduce and stimulate the use of automation, self-service and AI tools.
• You maintain and improve the knowledge base and documentation quality.
• You collaborate with IT teams (security, applications, infrastructure) and manage stakeholder expectations.
• You ensure compliance with SHEQ standards, IT policies and security requirements (e.g. ISO 27001).
• You deliver clear reporting and insights on service performance.
• ABOUT YOU.
• You are a.
• hands-on leader who enjoys structure, service quality and continuous improvement. You step in where needed, but you also step back to develop your team. You make decisions based on data, and you bring clarity in fast-moving environments.
• You combine.
• technical understanding.
• people leadership., and a.
• drive to optimise processes., including the use of AI and automation.
• Experience leading or mentoring an IT Service Desk or support team.
• Strong understanding of incident management, SLA tracking and IT support processes.
• Experience with ticketing systems and service management tools.
• Ability to analyse KPIs (FCR, MTTR, CSAT) and drive improvements.
• Strong communication skills in an international environment.
• A structured, proactive and solution-oriented mindset.
• Commitment to safety, compliance and IT security standards.
• Knowledge of ITIL principles or service management frameworks.
• Experience with automation, self-service platforms or AI-driven support tools.
• Experience in a global or 24/5 support environment.
• Exposure to ISO standards or audit environments.
• YOU GIVE SOME, YOU GET SOME.
• We offer you a role where you truly own your scope and shape the future of IT support within a global organization.
• Market conform salary according to the seniority in the position.
• A leadership role with real impact in a global IT environment.
• Opportunities to introduce innovation (AI, automation, service optimization).
• A strong focus on development, ownership and autonomy.
• A team where safety, precision and collaboration come first.
• The chance to grow within a global, family-owned company active in over 65 countries.
• Ready to lead, improve and inspire?.
• Join Team Blue and Own Your Future.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Cloud Computing

ประเภทงาน:

งานประจำ

• Design, administer, and manage the cloud network infrastructure base on Clos (SPINE-LEAF).
• Design and implement the network solution which meets the customers' requirements such as Proof-of-Concept (POC), Testing, and troubleshooting.
• Create and maintain Network Diagram, Configuration, Installation Guide documentation.
• Collaborate with Sale Team and Presale Team, Cloud Infrastructure Team, and NSOC Team.
• Standby supporting on-call troubleshooting the problems of customers and our infrastructure.
• Being responsible for day-to-day operation support.
• Monitor system performance and ensure tasks are completed according to quality standards and SLA.
• Implement network infrastructure changes following the defined Change Management process with stakeholder notification, proper approval, and compliance with ISMS and CSA STAR standards at every step.
• Research and development network function and network feature based on OpenSDN (SDN, NFV and network virtualization) based on business requirements.
• Bachelor's degree or higher in Computer Engineering, Computer Science, Information Technology, Network Engineering & Security, or related field.
• Experience in IT Infrastructure (3+ years preferred for Lead; Junior level welcome with relevant knowledge or experience).
• Solid understanding of the OSI or TCP/IP model, Layer 2 (VLAN, Access, Trunk, STP, RSTP, MST), LAN, and WAN.
• Considerable network engineering understanding with exposure to Juniper routing and switching, Cisco Routing, and switching.
• Interest and ability to research new and emerging technologies to better solve networking problems.
• Hands-on experience with monitoring, network diagnostics, and network analytics tools.
• Knowledge of troubleshooting tools is Nmap, Wireshark, and tcpdump, etc.
• Knowledge of BGP, OSPF, ISIS, EVPN VxLAN, and MPLS (L2VPN, L3VPN).
• Knowledge of basic Virtual Private Cloud (VPC), Security Group, Network ACL in OpenStack cloud, AWS, Google Cloud (GCP), Microsoft Azure, etc.
• Knowledge of Next-Generation Firewall (Palo Alto, FortiGate, etc.).
• Knowledge of Linux system and command line.
• Relevant network certifications preferred; CCNA and JNCIA are helpful.
• Must have a growth mindset, self-learning, curious and wondering.
• Performance and salary review - พิจารณาปรับเงินเดือนตามผลงาน.
• Bonus (based on your performance and Company operating results) - โบนัสขึ้นอยู่กับผลงานและผลประกอบการของบริษัท.
• Group Health Insurance ประกันสุขภาพกลุ่ม (หลังผ่านโปร 119 วัน).
• Social Security ประกันสังคม.
• Provident Fund - กองทุนสำรองเลี้ยงชีพ (หลังผ่านโปร 119 วัน).
• Free Fitness membership at NT Tower 2nd floor - สมาชิกยิมในตึกที่ทำงานฟรี.
• Office snacks - ขนมทานเล่นในออฟฟิศ.
• Annual Holiday Outing - ไปเที่ยวรวมประจำปี.
• Annual Health Check-up - ตรวจสุขภาพประจำปี.
• Friend Get Friend Program - แนะนำเพื่อนมาร่วมงานได้รับสูงสุด 5,000 บาท ขึ้นอยู่กับตำแหน่ง.
• Vacation & Personal Leave starting at 10 days/year and increases with each year of service - ลาพักร้อนและลากิจเริ่มต้นที่ 10 วันต่อปี (พักร้อน 7 วัน ลากิจ 3 วัน) และปรับตามอายุงาน.
• Birthday Leave - ลาวันเกิด ภายในเดือนเกิด 1 วัน.
• Up-Skill Leave - ลาเพื่อฝึกอบรมพัฒนาตนเองกับคอร์สภายนอกที่สนใจ.
• สามารถดูบรรยากาศ Office ได้ที่ https://www.youtube.com/watch?v=fDnid2D3z4Q.
• เพื่อความรวดเร็ว สามารถพูดคุยเพิ่มเติมได้ผ่านทาง Line ได้เลยค่ะ https://line.me/ti/p/ZFSYm.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Manage and coordinate the end-to-end Incident, Problem, and Change Management processes to ensure timely resolution and minimal business impact.
• Lead the investigation and resolution of major incidents, ensuring effective communication and escalation as needed.
• Perform root cause analysis for recurring incidents and develop action plans to prevent future occurrences.
• Oversee the Change Management process, including assessment, approval, scheduling, and post-implementation review.
• Maintain accurate records and documentation for all IPC activities, ensuring compliance with internal standards and SLAs.
• Collaborate with cross-functional teams to drive continuous improvement in service delivery and process efficiency.
• Generate and present regular reports on IPC metrics, trends, and improvement initiatives to management.
• Who You Are.
• Bachelor's degree in computer science, Information Technology, or related field.
• Minimum 3 years of hands-on experience in IT Service Management, specifically in Incident, Problem, and Change Management.
• Strong understanding of ITSM frameworks and best practices.
• ITIL4 certification is highly desirable.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience with ITSM tools (e.g., ServiceNow, Remedy) is a plus.
• Being You.
• The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging being a valued, respected, trusted member of the team is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
• What You Can Expect.
• Your career with us isn't just a job it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health because we know that when you feel your best, you do your best.
• From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
• We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
• We want you to thrive here and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
• Get Referred!.
• If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.