เงื่อนไขการค้นหา

ทักษะ:

E-learning

ประเภทงาน:

งานประจำ

• ร่วมสนับสนุนผู้จัดการในการวางแผนและกำหนดกลยุทธ์การพัฒนาทุนมนุษย์ (Human Capital Strategy) ให้สอดคล้องกับทิศทางและเป้าหมายทางธุรกิจขององค์กร.
• วางแผน ควบคุม และติดตามการดำเนินงานด้านการพัฒนาบุคลากรผ่านเครื่องมือที่หลากหลาย (Blended Learning) เช่น การฝึกอบรมในห้องเรียน (Classroom), การเรียนรู้ออนไลน์ (E-learning), การสอนงาน (Coaching) และระบบพี่เลี้ยง (Mentoring).
• วิเคราะห์ความจำเป็นในการฝึกอบรม (Training Needs Analysis), Competency Model และ Key Capability ขององค์กร เพื่อปิดช่องว่างทางทักษะ (Skill Gap) ของพนักงาน.
• จัดทำ Training Requirement เพื่อคัดเลือกวิทยากร หรือสถาบันฝึกอบรมภายนอกที่มีคุณภาพ และบริหารจัดการงบประมาณการพัฒนาบุคลากร.
• Data Analytics & Evaluation ติดตาม วิเคราะห์ และรายงานผลการดำเนินงาน (ROI/ROE) ของโครงการพัฒนาต่างๆ โดยใช้ข้อมูลเชิงสถิติ เพื่อเสนอแนวทางปรับปรุงคุณภาพของพนักงานต่อผู้บริหาร.
• เป็นผู้นำในการสร้างวัฒนธรรมการเรียนรู้ (Learning Culture) ภายในองค์กร และบริหารจัดการโครงการตามที่ได้รับมอบหมาย.
• ปริญญาตรี หรือปริญญาโท ด้านบริหารบุคคล หรือสาขาอื่นที่เกี่ยวข้อง.
• ประสบการณ์ด้านพัฒนาองค์กร 7 - 9 ปี ในงานด้านการพัฒนาบุคลากร / พัฒนาองค์กร.
• มีประสบการณ์ด้านการเป็น Internal Trainer หรือ วิทยากรกิจกรรมพนักงานสัมพันธ์.
• มีความรู้และทักษะงานด้านพัฒนาทรัพยากรบุคคล (HRD) พัฒนาทรัพยากรบุคคล.
• มีทักษะทางด้านการนำเสนอ และการวิเคราะห์.
• มีความรู้ความเข้าใจด้านภาษาอังกฤษเป็นอย่างดี.
• มีความรู้เรื่องกฎหมายแรงงานที่เกี่ยวข้องรวมถึงระเบียบเรื่องค่าจ้างและสวัสดิการต่างๆของบริษัท.
• มีทักษะในการเจรจาต่อรองเป็นอย่างดี.

ทักษะ:

Analytical Thinking, Labor law, English, Thai

ประเภทงาน:

งานประจำ

• BANGKOK GENERAL OFFICE.
• Overview of the job.
• The Human Resources Manager role belongs to the 'Human Resources' job family. This job family is dedicated to developing and executing HR strategies that foster organizational and people effectiveness. HR managers play a key role in driving growth and sustaining our winning culture. Your career opportunities include roles in HR Business Partners, Talent Acquisition, Talent Practice, Diversity & Inclusion, and more.
• Your team.
• You will be reporting directly to Country HR Director and will work with business leaders across multiple functions.
• How success looks like.
• Execute HR processes in your area of responsibility, such as employee performance management, compensation and benefits administration, etc.
• Ensure all HR activities adhere to company policies, local labor laws, and regulations, minimizing legal and reputational risks. Proactively identifies and addresses compliance gaps.
• Create positive experiences for new hires and exiting employees, ensuring smooth transitions and compliance.
• Become a go-to resource for employees and managers on HR policies, procedures, and best practices. Provide timely and accurate guidance.
• Identify key business opportunity areas in terms of people management and partner with business leaders to execute interventions.
• Successfully balance employee needs with business objectives to create integrated solutions and positive work environment.
• Stay updated on HR best practices, industry trends, and changes in labor law. Seek out opportunities for personal and professional development.
• Look for ways to streamline and improve existing HR processes for greater efficiency and effectiveness.
• Actively contribute to broader HR projects or employee engagement initiatives, even if in a supporting role.
• Understand HR systems and consistently deliver results via operational excellence.
• Identify key business building opportunities and implement interventions.
• Contribute to HR initiatives execution/employee engagement activities.
• Build capabilities and deliver business impact with excellence.
• Build autonomy and personal initiative.
• Job Qualifications.
• Role Requirements.
• Bachelor's or master's degree with an excellent academic background.
• Fresh graduates are welcome to apply - HR-related experience is a plus.
• Strong interpersonal, communication and analytical thinking skills.
• Ability to influence and shape team dynamics and organizational culture.
• Excellent in leading projects/initiatives from end to end.
• Proficient in English and Thai.
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit.
• http://www.pg.com.
• to know more.
• Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivaled ideas.
• We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time.
• Job Number.
• R000151424.
• Job Segmentation.
• Entry Level.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Employer Branding, Service-Minded, Recruitment, Budgeting, English

ประเภทงาน:

งานประจำ

• Responsible primarily for planning organising and controlling the activities of Human Resources and training functions including formulating of policies identification of objectives and achievement of goals set forth by the management in relation to employment compensation and benefits learning and development labour relations and Team Member relations. Implementation of corporate Human Resources policies procedures rules and regulations.
• Bachelor's degree in Human Resources Business Administration or a related field.
• Minimum 8-10 years of HR experience preferably in the hospitality industry.
• Strong knowledge of labour laws and HR best practices.
• Proven expertise in recruitment employee relations and performance management.
• Strong leadership and people management skills.
• Strong analytical skills with the ability to prepare HR Analytics and reports to support strategic decision-making.
• Knowledge of HR budgeting workforce planning and personnel cost control.
• Proven track record in Employee Engagement Employer Branding and organizational culture development.
• Excellent command of spoken and written English.
• Professional proactive service-minded and able to work under pressure.
• Bachelor.
• 8-10.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Recruitment, Budgeting, Payroll

ประเภทงาน:

งานประจำ

The HR Manager is responsible for the day to day transactions and policy administration relating to all phases of the employee life cycle, such as recruitment, induction, payroll, compensation and benefits, performance management, discipline, and resignations or terminations. In addition, the HR Manager oversees the organizing of online and offline recruitment events. The HR Manager ensures the maintenance of HRMS, talent database, and presence on recruitment website. The HR Manager also works with senior management on organizational structure, HR manpower plan, talent management p ...

ทักษะ:

Human Resources Development

ประเภทงาน:

งานประจำ

• Partner with business leaders to embed a high-performance and agile culture.
• Lead organization's effectiveness initiatives and facilitate organization diagnostics and recommend interventions to improve productivity, collaboration, and organizational health.
• Learning & Development Leadership.
• Develop and oversee enterprise learning strategy covering leadership, functional, regulatory, compliance, and future skills development.
• Ensure effective implementation of annual training roadmap and development programs.
• Oversee training needs analysis, curriculum design, learning technologies, vendor management, and budget utilization.
• Establish evaluation methodology to measure learning effectiveness and business impact.
• Promote a continuous learning culture and strengthen managerial coaching capabilities across the organization.
• Talent Management & Succession Planning.
• Lead enterprise talent management framework, including talent review, succession planning, leadership pipeline development, and career management.
• Identify critical roles and develop succession strategies to mitigate business continuity risks.
• Oversee Individual Development Plans (IDPs) and accelerated development programs for high-potential employees.
• Performance Management.
• Lead organization-wide performance management framework and annual performance cycle.
• Ensure consistency, fairness, and transparency in goal setting, evaluation, calibration, and reward linkage processes.
• Review and enhance performance management policies, tools, and communication practices.
• Provide guidance and coaching to leaders on performance-related decisions and employee development discussions.
• Utilize data analytics to identify trends, performance gaps, and opportunities for improvement.
• Employee Engagement & Culture.
• Lead initiatives to strengthen organizational culture aligned with corporate values and desired leadership behaviors.
• Oversee Employee Engagement surveys, action planning, and culture enhancement programs.
• Partner with leadership teams to improve employee experience and engagement outcomes.
• Monitor engagement trends and recommend interventions to address key organizational concerns.
• HR Projects & Digital Transformation.
• Oversee strategic HR transformation projects and cross-functional initiatives.
• Drive adoption of HR technologies, analytics, automation, and employee self-service solutHR Analytics & Reporting.
• Lead the development and governance of HR Analytics reporting, dashboards to support strategic decision-making.
• Prepare regular management reports, executive presentations, HR analytics dashboards, for Head Quarter/Regional Office submissions with actionable insights and recommendations.
• Drive continuous improvement of HR dashboards and visualization tools to provide timely and meaningful workforce insights.
• Bachelor's degree in HR, Organizational Development or related field.
• 10+ years of HRD experience with demonstrable results in Learning & Development, Performance management, Talent management and HR Analytics.
• Strong project/program management skills, experience leading cross-functional initiatives.
• Excellent facilitation, stakeholder management, and communication skills.
• Fluent Thai and English (written and spoken).
• MSIG Insurance (Thailand) Public Company Limited.
• 1908 MSIG Building, New Petchburi Road,.
• Bangkapi, Huaykwang, Bangkok 10310.
• th.msig-asia.com.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Business Development

ประเภทงาน:

งานประจำ

• Skooldio is a leading talent transformation and upskilling organization within the Skooldio Group, operating under LEARN Corporation Thailand's premier lifelong learning and education technology company. Our mission is to bridge the digital skill gap by empowering individuals and organizations with the mindsets and toolsets needed to thrive in the modern economy.
• As a trusted partner in digital transformation, we specialize in building future-ready capabilities across Data, Technology, Design, and Business. By blending cutting-e ...
• The Role: Business Development Associate.
• We are looking for a.
• Business Development Associate.
• to be the strategist behind our growth. In this role, you aren't just a lesson designer; you are a sharp, strategic thinker capable of decoding market trends and transforming raw insights into powerful Learning Solutions from Online Courses and Corporate Workshops to intensive Bootcamps.
• Your mission is to drive significant business impact while simultaneously elevating the skill standards of the Thai workforce. You will be the bridge between market demands and innovative education, ensuring that our solutions don't just teach, but actually transform.
• If you thrive on challenges, love solving complex puzzles, and want to see your strategies change people's lives, join us and help build the next era of human potential.
• Plan strategies and analyze.
• Tech/Digital Skills.
• trends to identify new business opportunities. You will take ownership of the team's.
• P&L.
• (Profit & Loss) like a business owner, handling everything from forecasting and cost management to achieving profit targets.
• Manage the overall Learning Product portfolio. This includes.
• Instructor Management.
• (recruiting and maintaining relationships), initiating new courses, and updating existing content. You will establish feedback systems to continuously analyze and develop products that meet market demands.
• Design content and.
• Learning Journeys.
• in collaboration with instructors to simplify complex knowledge. You will prepare standard case studies and exercises, and perform.
• On-site Quality Assurance.
• to ensure the learning experience is perfect and fully meets customer needs.
• Develop.
• Go-to-Market (GTM).
• strategies and act as a specialist supporting the sales team. You will design solutions for complex deals to help close sales and build long-term client relationships.
• A strong commitment to expanding access to high-quality, cost-effective education for Thai personnel.
• Practical knowledge or experience in.
• AI, Data, or Programming.
• to aid in curriculum development and customer consulting. You should have fresh ideas for new courses you want to bring to life.
• Possess logical reasoning and the ability to use data for decision-making. You must understand how to monetize products to satisfy customer requirements.
• A love for learning through reading, listening, or teaching. You must be brave enough to give and receive direct feedback and remain focused on.
• learner success. You should understand customer pain points and know how to create experiences that solve them.
• Special consideration will be given if you have experience as a.
• teacher or Teaching Assistant (TA)., or possess strong knowledge transfer skills.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Data Analysis, Recruitment, Teaching, Biology, English, Thai

ประเภทงาน:

งานประจำ

• Develop and manage personalized 36-, 24-, or 18-month study plans aligned with the school's Career School Plan and mutually agreed goals between students, parents, and the school (on behalf of SA).
• Ongoing Academic Support.
• Monitor student performance throughout their academic journey and adjust the study plan as needed based on ability, pace, and performance.
• Counseling & Goal Setting.
• Provide one-on-one academic and motivational counseling to students and parents, supporting academic goals, morale, and well-being.
• Progress Tracking & Issue Resolution.
• Track and follow up on academic performance, identifying issues and facilitating support in collaboration with TAs or subject specialists.
• Monthly Reporting.
• Conduct regular meetings with the Teaching Assistant (TA) team to discuss student progress and issue personalized monthly progress reports.
• Consultation Scheduling.
• Coordinate and manage appointments for academic and motivational consultations with students and parents.
• Satisfaction Monitoring.
• Gather feedback and evaluate student and parent satisfaction with the TA team and overall academic services.
• What You Bring.
• Bachelor's degree or higher in Education, Psychology, any Science field, or a related area.
• Minimum 1 year of experience in academic advising or educational counseling.
• In-depth knowledge of the.
• TCAS university admission system., including academic requirements and preparation strategies.
• Experience in personalized academic planning, exam preparation strategy, score improvement planning, and portfolio development.
• Strong communication and public speaking skills, with the ability to offer effective one-on-one consultations.
• High emotional intelligence with a student-centered mindset and ability to manage sensitive information and student data effectively.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Microsoft Office, English

ประเภทงาน:

งานประจำ

• Assistant Manager/Manager - Compensation & Benefits plays a key role in developing and managing programs that reinforce GULF's commitment to rewarding performance and enhancing employee well-being. The role covers both strategic and operational responsibilities across compensation and benefits with a strong focus on benefit program management, claims and reimbursement administration, and employee wellness and well-being initiatives that promote a healthy, engaged, and high-performing workforce.
• Job Responsibilities.
• Support the implementation of total rewards strategies to ensure competitiveness, internal equity, and alignment with GULF's business direction.
• Manage day-to-day operations of employee benefits, including insurance programs, medical reimbursements, and other welfare schemes.
• Ensure accuracy and timeliness in processing benefit claims and reimbursements, maintaining a positive employee experience.
• Monitor utilization, costs, and service quality of benefit programs to ensure effectiveness and compliance.
• Design, plan, and execute wellness and well-being initiatives to support employees' physical, mental, and financial health.
• Collaborate with internal teams and external partners to organize wellness campaigns, health check-ups, and vaccination programs.
• Ensure compensation and benefits practices comply with company policies, labor laws, and related regulations.
• Prepare periodic reports and analyses on compensation and benefits trends, utilization, and cost management.
• Job Qualifications.
• Master's or Bachelor's degree in Human Resources, Political Science, Psychology, Business Administration, or related field.
• Minimum 5 years of experience in compensation and benefits, with solid exposure to benefits administration and wellness programs.
• Strong analytical, problem-solving, and vendor management skills.
• Knowledge of insurance and benefit practices, compensation structures, and relevant labor laws.
• Excellent communication and interpersonal skills, with a strong service mindset.
• Proficient in Microsoft Office and HRIS applications.
• Working well either as a team player or an independent agent when required.
• Fluent in English both written and verbal (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Procurement, Recruitment, English, Thai

ประเภทงาน:

งานประจำ

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.
• Learn Satit Pattana School (LSP) is the first school under the care of LEARN Corpora ...
• What You'll Drive.
• Administrative & Operational.
• Ability to source specialized parts (filaments, boards, hardware) and maintain relationships with technical vendors.
• Responsible for the upkeep and scheduling of the Innovation Space to prevent over-crowding and ensure equipment downtime is minimized.
• Strong communication skills to liaise between the Innovation Dept and other academic faculties for cross-curricular projects.
• Instructional Support.
• Must be capable of stepping in as a.
• Substitute Teacher., delivering pre-planned innovation lessons with confidence.
• While not a master maker, the coordinator should know how to perform basic resets on 3D printers and assist students with simple hardware troubleshooting.
• May be assigned to teach some classes.
• What You'll Bring.
• Bachelor's degree in related field or equivalent required.
• 1-2 years in an administrative or assistant role, preferably within an educational or 'maker' environment.
• High proficiency in general software/spreadsheet (Google Workspace/Excel).
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Human Resource Management, Analytical Thinking, Microsoft Office, Negotiation, Payroll, English, Thai

ประเภทงาน:

งานประจำ

• วุฒิการศึกษา / EDUCATION: Bachelor's Degree / Master's Degree.
• สาขา / MAJOR: HRM, Political Sciences, Industrial Psychology or related fields.
• ประสบการณ์ / EXPERIENCE: 10 yrs. in HR functions.
• ภาษาต่างประเทศ / LANGUAGE: Fair command of English.
• อื่นๆ / OTHER: Computer literacy / Good personality and service mind.
• หากมีประสบการณ์ทางด้าน Implement ระบบ HR มาก่อนจะรับพิจารณาเป็นพิเศษ.
• The HRM Supervisor is responsible for overseeing and coordinating the organization's human.
• resource management functions to ensure effective implementation of compensation and.
• benefits administration, employee relations, HR policies, HR compliance, and employee.
• engagement. This role supports organizational goals by ensuring HR operations are efficient,.
• compliant, and aligned with business strategies.
• Human Resource Management.
• Supervise daily HR operations and ensure compliance with company policies and.
• procedures.
• Implement HR strategies, policies, and initiatives aligned with organizational objectives.
• Monitor HR processes and recommend improvements for operational efficiency.
• Compensation and Benefits.
• Administer compensation and benefits programs.
• Ensure payroll-related HR information is accurate and submitted on time.
• Review market compensation trends and assist in salary benchmarking.
• Support annual salary review and bonus administration.
• Coordinate employee benefits such as medical insurance, health check-ups, provident.
• fund, and other company welfare programs.
• Liaise with insurance providers, hospitals, and external vendors regarding employee.
• Monitor benefit utilization and recommend cost-effective improvements.
• Employee Welfare Administration.
• Manage and administer employee welfare programs and company benefits.
• Ensure welfare programs are implemented effectively and consistently.
• Review and recommend improvements to welfare policies and practices.
• Communicate welfare programs and benefits to employees.
• Employee Relations.
• Build and maintain positive employee relations.
• Handle employee grievances, disciplinary actions, and conflict resolution.
• Advise managers on employee relations matters and HR best practices.
• Promote a positive work environment and organizational culture.
• Employee Engagement.
• Organize employee engagement activities and internal communication programs.
• Conduct employee satisfaction surveys and recommend improvement initiatives.
• Support corporate culture and employee wellness programs.
• HR Policies and Compliance.
• Ensure compliance with labor laws, employment regulations, and company policies.
• Update HR policies, employee handbook, and procedures as required.
• Maintain accurate employee records and HR documentation.
• HR Information System (HRIS).
• Maintain employee data within the HRIS.
• Generate HR reports and workforce analytics.
• Ensure confidentiality and accuracy of HR information.
• Team Leadership.
• Supervise and coach HR Officers and HR Assistants.
• Allocate work assignments and monitor team performance.
• Develop team capabilities through coaching and mentoring.
• Bachelor's degree in Human Resources, Business Administration, Psychology, Social.
• Sciences or a related field.
• Master's degree is an advantage.
• 10 years of experience in Human Resources.
• At least 3-5 years in a supervisory role.
• Experience in large organizations is an advantage.
• Thai Labor Protection Act and related employment legislation.
• Compensation & Benefits.
• Employee Relations.
• HRIS and HR analytics.
• Leadership and people management.
• Communication and interpersonal skills.
• Conflict resolution and negotiation.
• Coaching and mentoring.
• Problem-solving and analytical thinking.
• Planning and organizational skills.
• Time management.
• Presentation and facilitation skills.
• Microsoft Office (Excel, Word, PowerPoint).
• HRIS proficiency.
• Competencies.
• Leadership.
• Integrity.
• Collaboration.
• Strategic Thinking.
• Decision Making.
• Adaptability.
• Continuous Improvement.
• Results Orientation.
• Key Performance Indicators (KPIs).
• Employee turnover rate.
• Employee engagement score.
• HR policy compliance.
• Employee relations case resolution time.
• HR report accuracy and timeliness.
• Payroll data accuracy.
• Internal employee satisfaction.
• HR project completion within schedule.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Microsoft Office, Leadership Skill, Power BI, SUN, English

ประเภทงาน:

งานประจำ

• Support the preparation and coordination of RFQ (Request for Quotation) submissions for airfreight and seafreight services.
• Thoroughly review and understand customer requirements, ensuring all bid responses meet their specific needs and expectations.
• Collaborate with pricing, sales, and operations teams to gather accurate cost data, transit schedules, and service details.
• Ensure all tender documentation is accurate, complete, and submitted within specified deadlines.
• Analyze historical tender data, freight rates, and market benchmarks to support competitive bid strategies.
• Maintain up-to-date records of tender activities, pricing templates, and submission logs.
• Assist in standardizing tender processes and improving data accuracy and workflow efficiency.
• Monitor trends in global logistics to provide insights on market positioning for both air and ocean services.
• Education: Bachelor's Degree in Business, Marketing, International Business, Logistics or related fields.
• Year of experience: At least 2-4 years of experience in related field.
• Good command for Business Communication in English.
• Good of Computer Microsoft Office skill.
• Having of Analytical & Power BI skill.
• Marketing Skill.
• Having basic knowledge of Freight Forwarder Business.
• Leadership skill.
• Great Service mind & Good Relationship skill.
• Logical Thinking.
• Good of Communication skill.
• Having of Sales skill.
• English Ability Allowance (based on TOEIC score).
• Provident fund.
• Health Insurance.
• Group life insurance.
• Annual bonus.
• The salary increment.
• Grant for Wedding.
• Funeral Assistant.
• Annual Vacation.
• Fuel expense.
• Working hour.
• Mon-Fri 08:30 am-06:00 pm, Sat & Sun=holiday.
• HQ (Ratchadaphisek), Near Lat Phrao Station (MRT Blue Line, BTS Yellow Line).
• Human Resources Department.
• KWE-Kintetsu World Express (Thailand) Co., Ltd.
• 99 KWE Building, Soi Ladprao 28, Ratchadaphisek Road,.
• Chankasem, Chatuchak, Bangkok 10900.
• 02---------, 081.
• 904-0659 Ext.1606.
• 02------276.