เงื่อนไขการค้นหา

ทักษะ:

Google Analytics, Magento, Drupal, English, French

ประเภทงาน:

งานประจำ

• Drive commercial growth of the e-commerce business by defining and executing strategies to maximize sales, profitability, and customer engagement,.
• Manage all operations related to the e-commerce site: means of payment, fraud, customer orders validation, preparation and delivery flows,.
• Optimize the inventory in coordination with the regional and local Retail Merchandising teams.
• Supervise the website e-merchandising: product offer, cross-selling, internal search process,.
• Ensure an exceptional customer experience throughout the process, from order management to handling inquiries promptly and professionally,.
• Manage the agency in charge of SEA,.
• Coordinate with local communication teams for a digital media plan,.
• Develop and update our e-commerce customer database,.
• Lead and manage e-commerce projects and initiatives, ensuring timely delivery and alignment with business objectives.
• Measure the website activity.
• Analyze the e-commerce sales (best-sellers, slow-movers, analysis by department, colors, price ranges, etc ).
• Follow the main website KPIs such as traffic, conversion rate, average basket,.
• Measure the site performances and the customer online behavior: navigation, pages, reactivity.
• Reports business information and propose any relevant improvements.
• Promote omni-channel services and digital culture.
• Coordinate the web-to-shop / shop-to-web activities,.
• Propose stock transfers when necessary,.
• Coordinate communications and animations action plans with the subsidiaries,.
• Study competitors sites, new industry trends, and inform on best practices.
• Customer Relationship Center (CRC).
• Oversee Day-to-Day Operations: Ensure the CRC operates smoothly, with efficient handling of all inbound and outbound customer interactions across phone, email, chat, and other support channels.
• Deliver Exceptional Customer Experience: Maintain high service standards by monitoring call quality and response times, ensuring every customer interaction is efficient, professional, and customer-focused.
• Team Leadership & Performance Management: Supervise CRC agents, provide coaching, conduct performance reviews, and collaborate with the CX team to implement training programs that enhance service quality and productivity.
• Process Improvement: Identify operational bottlenecks and implement workflow enhancements, scripting improvements, and updated procedures to streamline the customer journey.
• Resource & Workforce Planning: Develop staffing plans to ensure adequate coverage, especially during peak periods, while balancing efficiency and service quality.
• 5 to 10 years of experience in e-commerce with a strong focus on commercial strategy and sales growth.
• Proven experience managing or supervising a customer support team is strongly preferred.
• Excellent communication skills both verbal and written with the ability to handle challenging customer situations professionally.
• Strong analytical skills to interpret sales data and market trends for decision-making.
• Experience with Google Analytics and back-office (Magento, Drupal).
• Knowledge of digital medias, Analytics, SEA,.
• Fluent English and Thai a MUST. French will be an advantage.
• Customer-centric attitude with a strong focus on delivering excellent service experiences.
• Ability to lead and motivate a team, including conducting morning briefings to foster engagement and align priorities.
• Ability to work independently and be hands-on and operational as needed,.
• Ability to liaise in a transversal way with local, regional and Paris teams.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Swift, Assurance, English, French

ประเภทงาน:

งานประจำ

• Escalation & Relationship Management Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution. Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams. Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities.
• Quality Assurance and Service Excellence. Design and implement regional quality control frameworks for Level 1 support. Lead regular audits and performance reviews to e ...
• Proactive Problem Management and Trend Analysis. Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations. Lead cross-functional initiatives to resolve persistent problems and enhance service delivery. Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience.
• Performance Measurement and Reporting. Oversee regional dashboards and KPIs for support performance. Provide actionable insights to senior leadership and hotel stakeholders. Use data to drive strategic decisions and optimize support operations.
• Stakeholder Management and Communication. Facilitate clear communication across hotels, support teams, and leadership, ensuring alignment on priorities and consistent service standards.
• Key input goals.
• Regional escalation framework and resolution protocols.
• Quality audit program and training roadmap.
• Monthly and quarterly performance reports with actionable insights.
• Hotel satisfaction improvement plan.
• Strategic relationship management framework.
• Key output goals.
• Reduction in escalation volume and resolution time.
• Improvement in first-contact resolution rates.
• Increase in hotel satisfaction scores.
• Decrease in recurring technical issues.
• Strengthened stakeholder engagement and trust.
• Qualifications Bachelor's degree or higher in Information Technology, Hospitality Management, or related field.
• At least 8+ years experience in technical account management or similar role.
• Proven experience in escalation management and quality assurance.
• Experience working with luxury hotel brands and high-touch service environments.
• Strong background in stakeholder management and relationship building.
• Experience in training and guiding support teams.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• Customer-centric mindset with focus on service excellence.
• Ability to work effectively in cross-functional environments.
• Fluency in English (required) and additional languages is beneficial French(FR).
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

ทักษะ:

Negotiation, Legal, Finance, English, French

ประเภทงาน:

งานประจำ

• Drive revenue growth through proactive market development - with a focus on underpenetrated regions including Europe and North America -, client acquisition, and project targeting strategies.
• Identify and develop new markets, customer segments, and strategic partnerships for the precast product line.
• Strengthen Dextra s presence in key regions such as the Middle East, continuing momentum built by predecessor.
• Define and implement go-to-market strategies for the Precast product line in each region and support regional sales efforts to grow the business pipeline.
• Define and oversee pricing strategies, deal structuring, and value-based sales arguments to ensure profitability in alignment with business objectives and market positioning.
• Sales Strategy & Customer Engagement Identify and establish strategic relationships with specifiers, contractors, fabricators, and distributors.
• Act as the commercial lead for major project opportunities, including negotiation support and client engagement in coordination with regional sales teams.
• Collaborate closely with regional sales teams to support project pursuits, win strategies, and closing efforts.
• Lead specification work with consulting engineers and end-users to ensure Dextra products are positioned early in project design.
• Serve as a key commercial interface, offering tailored value propositions to clients.
• Product & Strategy Leadership Define and roll out a long-term, coherent strategy for the precast product line that supports group-wide sales and profitability targets.
• Ensure the product roadmap evolves with market trends, customer expectations, and construction innovations.
• Promote synergy and cross-selling opportunities with adjacent product lines across the Group.
• Operational Excellence & Commercial Coordination Maintain and manage a consolidated CRM and project pipeline to prioritize opportunities and monitor performance.
• Validate project-level profitability (P&L) and support bid/no-bid decisions on major projects.
• Provide guidance to local teams on pricing, offer strategy, margin optimization, and technical positioning.
• Collaborate with legal and finance teams to support contract negotiations, commercial terms, and risk management.
• Marketing, Promotion & Brand Visibility Develop impactful marketing and sales materials, including case studies and product documentation, in coordination with the Marketing team.
• Initiate and oversee digital marketing campaigns (LinkedIn, publications, etc.) to elevate brand visibility.
• Lead both digital and traditional promotional initiatives to raise awareness of the Precast product line.
• Regularly update and train internal stakeholders on new developments, reference projects, and key wins.
• Represent Dextra at trade fairs, client meetings, and industry events to drive visibility and brand positioning.
• Product Development & Market Intelligence Capture and share real-time feedback from markets and clients to guide product adaptation and innovation.
• Maintain strong awareness of competitor activities, market conditions, certification standards and regulatory shifts to continuously adapt the offering.
• Oversee product prequalification, certification initiatives as needed for market access and registration efforts with public and private sector bodies.
• Cross-Functional Collaboration Coordinate with internal teams across marketing, operations, legal, and supply chain to ensure aligned execution.
• Work closely with the Bangkok-based engineering and technical support team to ensure timely delivery of high-quality technical proposals, custom solutions, and post-sales support.
• Qualifications At least a Bachelor s or Master s degree in Civil Engineering, Business, or related discipline.
• Minimum 7-10 years in sales, business development, or product management, with proven success in the precast or concrete construction sector. International exposure is highly valued.
• Fluency in English required; other languages such as French, German, or Arabic are a plus.
• IT Skills: Proficient in Microsoft Office, Salesforce (or equivalent CRM), and design tools (e.g., AutoCAD, BIM).
• Other technical skills: Demonstrated experience in international business development within the construction or infrastructure sectors.
• Proven capabilities in sales strategy, key account management, and pricing leadership.
• A strong entrepreneurial mindset with a track record of successfully opening new markets.
• Excellent negotiation, influencing, and relationship-building skills.
• Solid understanding of precast concrete solutions and construction methods.
• Ability to translate complex technical concepts into commercially viable solutions.
• Familiarity with certification processes, specification work, and regulatory environments.
• High level of autonomy and self-motivation in managing responsibilities across geographies.
• Strong collaboration skills and ability to lead within a matrix organizational structure.
• Cultural adaptability and effectiveness in working with diverse regional and international teams.
• Willingness to travel frequently to support sales or projects on-site.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• ใช้แพลตฟอร์มของเราค้นหาทรัพย์ที่ตรงกับความต้องการของลูกค้า.
• นัดหมายและพาลูกค้าไปดูทรัพย์ เจรจาต่อรองข้อเสนอ และปิดการขาย.
• สร้างความสัมพันธ์อันดีกับผู้ซื้อ ผู้เช่า เจ้าของทรัพย์ และเอเจนซีอื่นๆ.
• สิ่งที่คุณจะได้รับ.
• ค่าตอบแทนสูงสุด 15,000 บาทในแต่ละเดือน หากทำตามเงื่อนไข KPI ได้ทั้งหมด บวกกับค่าคอมมิชชั่นแบบขั้นบันไดจากดีลรวมที่ปิดได้.
• ฐานข้อมูลทรัพย์ที่ใหญ่ที่สุด - ฐานทรัพย์ 70,000+ รายการ อัปเดตใหม่ทุกเดือนกว่า 45,000 รายการ.
• วัฒนธรรมองค์กรที่ดี การทำงานร่วมกันอย่างมืออาชีพ.
• ประกันสุขภาพ และสวัสดิการอื่น ๆ.
• สัญชาติไทยเท่านั้น.
• มีใจรักในงานขายและมุ่งมั่นจะประสบความสำเร็จ - มีประสบการณ์ด้านอสังหาฯ จะพิจารณาเป็นพิเศษ.
• มีทักษะการสื่อสารภาษาไทยระดับดี และภาษาอังกฤษระดับพอใข้.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• ใช้แพลตฟอร์มของเราค้นหาทรัพย์ที่ตรงกับความต้องการของลูกค้า.
• นัดหมายและพาลูกค้าไปดูทรัพย์ เจรจาต่อรองข้อเสนอ และปิดการขาย.
• สร้างความสัมพันธ์อันดีกับผู้ซื้อ ผู้เช่า เจ้าของทรัพย์ และเอเจนซีอื่นๆ.
• สิ่งที่คุณจะได้รับ.
• ค่าตอบแทนสูงสุด 15,000 บาทในแต่ละเดือน หากทำตามเงื่อนไข KPI ได้ทั้งหมด บวกกับค่าคอมมิชชั่นแบบขั้นบันไดจากดีลรวมที่ปิดได้.
• ฐานข้อมูลทรัพย์ที่ใหญ่ที่สุด - ฐานทรัพย์ 70,000+ รายการ อัปเดตใหม่ทุกเดือนกว่า 45,000 รายการ.
• วัฒนธรรมองค์กรที่ดี การทำงานร่วมกันอย่างมืออาชีพ.
• ประกันสุขภาพ และสวัสดิการอื่น ๆ.
• สัญชาติไทยเท่านั้น.
• มีใจรักในงานขายและมุ่งมั่นจะประสบความสำเร็จ - มีประสบการณ์ด้านอสังหาฯ จะพิจารณาเป็นพิเศษ.
• มีทักษะการสื่อสารภาษาไทยระดับดี และภาษาอังกฤษระดับพอใข้.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Cantonese

ประเภทงาน:

งานประจำ

• Match clients with their perfect home using our AI tools & massive property database.
• Schedule and conduct viewings, negotiate offers, and close deals.
• Build strong relationships with buyers, renters, owners & co-agents.
• Learn, grow, and win.
• What You Get.
• High rate of commission per closed deal (up to 90%) - among the highest in the market.
• Unlimited leads - focus on closing, not prospecting.
• Top agents earn THB 500K/month and top 10% of all our agents earn THB 190k/month.
• Strongest inventory - 70,000+ owner listings, 45,000+ updates/month.
• Career coaching & mentorship - grow fast with 1-on-1 support.
• Flexible work options & admin support for top performers.
• Collaborative, high-performance culture.
• Health insurance and more.
• What We re Looking For.
• Candidates must have full working rights for Thailand.
• Sales drive and hunger to succeed - real estate experience is a plus, not a must.
• Strong communication skills in Thai & English (bonus: Chinese, Cantonese, Russian, German, French).
• Detail-oriented, organized, and ready to hustle
• A growth mindset - you see this not just as a job, but a career and a platform to unlock your potential.
• Ready to Change Your Life?.
• Join the company that s redefining real estate in Thailand. Whether you want unlimited income, career growth, or to be part of a tech-driven revolution - this is your chance..

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions.
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday.
• Website TB: https://teambuildingbkk.com/.
• Website AA: https://www.amazingadventurebangkok.com/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://cookingclassbkk.com/.
• The Cocktail Academy: https://cocktailacademybangkok.com/.
• Event Organizer: https://eventorganizersbangkok.com/.
• CSR Team Building BKK: https://bangkokcsrteambuilding.com/.
• M.I.C.E Event BKK: https://miceeventsbangkok.com/.
• Kids Birthday Bangkok: https://bangkokkidsbirthday.com/.
• Bangkok Party Rental: https://bangkokpartyrentals.com/.
• Thai Boat Party: https://thaiboatparty.com/.
• Bachelor Party Bangkok: https://bachelorbangkok.com/.
• Hen Night Bangkok: https://hennightsbangkok.com/.
• Bangkok Party Vehicles: https://partyvehiclesbangkok.com/.
• Bangkok Celebrations: https://bangkokcelebrations.com/.
• Wedding Planners Thailand: https://weddingplannersthailand.com/.
• Best Party Bangkok: https://www.bestpartybangkok.com/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.