เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Problem Solving, Data Analysis, Enthusiastic, Teamwork

ประเภทงาน:

งานประจำ

• Receive and review complaints from government agencies such as the OCPB, Department of Internal Trade, the police, and local authorities.
• Analyse case data and facts drawn from ticketing systems, work reports, payment evidence, and information from other company departments.
• Coordinate with internal departments and event organisers where needed to obtain additional information or verify facts, including event teams, Operations, Customer Service, Finance, IT, and Sales & Marketing.
• Prepare official response letters and clarifications that are accurate, clear, and submitted within the required deadlines.
• Track the progress of each case through to resolution and maintain systematic, well-organised records.
• Propose preventive measures to avoid recurrence and escalate issues to the relevant parties.
• Prepare monthly and quarterly complaint summary reports for management.
• Manage communication with government agencies in a polite, accurate, and formal manner.
• Protect customer data and sensitive documents in line with the law and company policy.
• To adhere to quality management, safety and environment company policies.
• WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS).
• Education & Experience.
• Bachelor's degree; a degree in Law will be considered an advantage.
• At least 1-2 years of experience in complaints handling, official documentation, legal work, or customer service.
• Experience working with the OCPB or other government agencies will be considered an advantage.
• Technical Skills.
• Able to write official government letters and formal clarifications.
• Strong data analysis skills and the ability to summarise issues clearly.
• Proficient with CRM systems, ticketing systems, and basic programs such as Excel and Word.
• Good understanding of complaint processes and consumer protection requirements.
• YOU (BEHAVIOURAL SKILLS).
• Detail-oriented, with accurate and careful verification of information.
• Communicate politely and formally, and stay composed in managing situations.
• Highly responsible and able to meet the deadlines set by government agencies.
• Skilled at coordinating across multiple parties and working as part of a team.
• Think analytically and systematically, making decisions based on facts.
• Handle pressure well, remain flexible, and solve problems as they arise.
• Key Competencies.
• Problem Solving, Analytical Thinking, Legal & Compliance Awareness, Attention to Detail, Communication & Coordination, Professional Writing.
• LIFE AT TICKETMASTER.
• We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
• Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
• We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
• EQUAL OPPORTUNITIES.
• We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
• ทีม.
• ทีม Customer Service มีหน้าที่ปกป้องทั้งลูกค้าและบริษัท โดยดูแลให้ทุกการติดต่อกับประชาชนและหน่วยงานราชการเป็นไปอย่างมืออาชีพและถูกต้องตามกฎหมาย ส่วนงานด้าน Compliance ภายในทีมรับผิดชอบดูแลข้อร้องเรียนจากหน่วยงานรัฐ ประสานงานกับแผนกภายใน และเป็นตัวแทนบริษัทในการสื่อสารอย่างเป็นทางการกับหน่วยงานกำกับดูแล.
• ในตำแหน่ง Customer Service Specialist (Compliance) คุณจะรับผิดชอบในการตรวจสอบข้อร้องเรียนจากสำนักงานคณะกรรมการคุ้มครองผู้บริโภค (สคบ.) และหน่วยงานราชการอื่น ๆ รวบรวมข้อเท็จจริง ประสานงานกับหน่วยงานที่เกี่ยวข้อง และจัดทำหนังสือชี้แจงตามรูปแบบทางราชการ เพื่อให้บริษัทดำเนินงานได้ถูกต้องตามกฎหมายและมาตรฐานการให้บริการ.
• รับและตรวจสอบข้อร้องเรียนจากหน่วยงานรัฐ เช่น สคบ., กรมการค้าภายใน, สำนักงานตำรวจ, หน่วยงานราชการท้องถิ่น ๆลฯ.
• วิเคราะห์ข้อมูลและข้อเท็จจริงของเคส จากระบบขายบัตร, รายงานการทำงาน, หลักฐานการชำระเงิน และข้อมูลจากหน่วยงานอื่นในบริษัท.
• ประสานงานกับแผนกภายในและผู้จัดงาน (ถ้าจำเป็น) เพื่อขอข้อมูลเพิ่มเติมหรือยืนยันข้อเท็จจริง เช่น ทีมจัดงาน, Operation, Customer Service, Finance, IT, Sales & Marketing และหน่วยงานอื่น ๆ.
• จัดทำหนังสือชี้แจง/ตอบข้อร้องเรียนในรูปแบบทางราชการให้ถูกต้อง ชัดเจน และส่งภายในกำหนดเวลา.
• ติดตามผลการดำเนินงานของแต่ละเคสจนสิ้นสุดการพิจารณา และจัดเก็บข้อมูลอย่างเป็นระบบ.
• เสนอแนวทางแก้ไขเพื่อป้องกันไม่ให้เกิดปัญหาซ้ำ และสะท้อนปัญหาไปยังหน่วยงานที่เกี่ยวข้อง.
• จัดทำรายงานสรุปผลข้อร้องเรียนรายเดือน/รายไตรมาส เพื่อนำเสนอผู้บริหาร.
• ดูแลการสื่อสารกับหน่วยงานรัฐด้วยความสุภาพ ถูกต้อง และเป็นทางการ.
• รักษาความลับของข้อมูลลูกค้าและเอกสารสำคัญตามกฎหมายและนโยบายบริษัท.
• ปฏิบัติตามนโยบายด้านคุณภาพ ความปลอดภัย และสิ่งแวดล้อมของบริษัท.
• การศึกษาและประสบการณ์.
• วุฒิปริญญาตรี - หากจบสาขานิติศาสตร์จะได้รับการพิจารณาเป็นพิเศษ.
• มีประสบการณ์ด้านงานร้องเรียน / งานเอกสารราชการ / งานกฎหมาย / งานบริการลูกค้า อย่างน้อย 1-2 ปี.
• หากมีประสบการณ์ทำงานกับ สคบ. หรือหน่วยงานราชการ จะพิจารณาเป็นพิเศษ.
• ทักษะด้านเทคนิค.
• สามารถเขียนจดหมายราชการหรือหนังสือชี้แจงอย่างเป็นทางการได้.
• มีทักษะการวิเคราะห์ข้อมูลและสรุปประเด็นได้ชัดเจน.
• ใช้ระบบ CRM, ระบบขายบัตร และโปรแกรมพื้นฐาน เช่น Excel, Word ได้ดี.
• เข้าใจกระบวนการร้องเรียนและข้อกำหนดด้านการคุ้มครองผู้บริโภค.
• ทักษะเชิงพฤติกรรม.
• ละเอียดรอบคอบ ตรวจสอบข้อมูลอย่างแม่นยำ.
• สื่อสารสุภาพเป็นทางการ และควบคุมสถานการณ์ได้ดี.
• มีความรับผิดชอบสูง ทำงานภายใต้ Deadline ของหน่วยงานรัฐได้.
• มีทักษะประสานงานหลายฝ่ายและทำงานเป็นทีม.
• คิดวิเคราะห์เป็นระบบ และตัดสินใจบนพื้นฐานข้อเท็จจริง.
• รับแรงกดดันได้ดี มีความยืดหยุ่น และแก้ปัญหาเฉพาะหน้าได้.
• ความสามารถที่จำเป็น.
• Problem Solving การแก้ปัญหา.
• Analytical Thinking การคิดวิเคราะห์.
• Legal & Compliance Awareness ความตระหนักด้านกฎหมายและการปฏิบัติตามกฎระเบียบ.
• Attention to Detail ความละเอียดรอบคอบ.
• Communication & Coordination การสื่อสารและการประสานงาน.
• Professional Writing การเขียนเชิงวิชาชีพ.
• การทำงานที่ TICKETMASTER.
• เราภูมิใจที่ได้เป็นส่วนหนึ่งของ Live Nation Entertainment ซึ่งเป็นบริษัทผู้จัดกิจกรรมคอนเสิร์ตและการแสดงสดที่ใหญ่ที่สุดในโลก.
• วิสัยทัศน์ของเราคือการเชื่อมโยงผู้คนทั่วโลกเข้ากับงานแสดงสดที่พวกเขาชื่นชอบ ในฐานะผู้จัดจำหน่ายตั๋วชมการแสดงที่ใหญ่ที่สุดในโลกและผู้ให้บริการเครื่องมือและบริการในระดับชั้นนำของโลกทำให้เราสามารถทำในสิ่งที่ไม่เหมือนใครเพื่อบรรลุวิสัยทัศน์ดังกล่าว.
• เราทำทุกอย่างด้วยความมุ่งมั่นอย่างแรงกล้าที่จะส่งมอบประสบการณ์การแสดงสดที่ยอดเยี่ยม สนับสนุนด้วยวัฒนธรรมองค์กรที่เต็มไปด้วยความหลากหลายและการสร้างแรงบันดาลใจซึ่งขับเคลื่อนโดยผู้นำที่เข้าถึงได้ ผู้จัดการที่เอาใจใส่ และทีมงานที่กระตือรือร้น และหากคุณหลงใหลในการแสดงสดเช่นเดียวกันและต้องการทำงานในบริษัทที่ทุ่มเทเพื่อช่วยให้แฟนๆ หลายล้านคนได้สัมผัสประสบการณ์นั้น เรายินดีที่จะได้รู้จักคุณมากขึ้น.
• ความน่าเชื่อถือ - เราเข้าใจว่าแฟนๆ และลูกค้าไว้วางใจเราในการขับเคลื่อนประสบการณ์การแสดงสดของพวกเขา และเราต่างไว้วางใจซึ่งกันและกันเพื่อให้งานของเราออกมาดีที่สุด.
• การทำงานเป็นทีม - เราเชื่อว่าความสำเร็จของบุคคลใดบุคคลหนึ่งนั้นไม่อาจเทียบได้กับความสำเร็จที่สร้างได้ด้วยทีม.
• ความซื่อสัตย์ - เราให้คำมั่นสัญญาต่อมาตรฐานทางจริยธรรมสูงสุดในนามของพันธมิตรจำนวนนับไม่ถ้วนและผู้มีส่วนได้ส่วนเสียที่เราเป็นตัวแทน.
• การเป็นส่วนหนึ่ง - เรามุ่งมั่นที่จะสร้างวัฒนธรรมที่ทุกคนสามารถเป็นตัวของตัวเองได้อย่างแท้จริง มีเสียงที่เท่าเทียมกันและโอกาสในการพัฒนา.
• เรามุ่งมั่นและทุ่มเทให้กับเพื่อนพนักงานของเรา และแนวคิดของเราไม่ใช่เพียงวาทกรรมเรื่องความหลากหลายและการเป็นส่วนหนึ่งเท่านั้น แต่คุณจะได้ทำงานในสภาพแวดล้อมที่เปิดกว้างและได้รับการสนับสนุนให้คุณเป็นตัวของตัวเอง ในที่ทำงาน เราจะทำทุกอย่างที่ทำได้เพื่อช่วยให้คุณประสบความสำเร็จในการสร้างสมดุลระหว่างงานและชีวิตส่วนตัว ในฐานะธุรกิจที่กำลังเติบโต เราจะสนับสนุนให้คุณพัฒนาเส้นทางอาชีพของคุณ เพลิดเพลินไปกับประสบการณ์ใหม่ๆ และเรียนรู้จากบุคลากรที่มีความสามารถที่คุณจะทำงานร่วมด้วย ความสามารถคือสิ่งสำคัญสำหรับเรา และเราเปิดกว้างในการที่จะให้โอกาสทุกๆคนได้สมัครเข้ามาร่วมงานกับเราโดยไม่คำนึงถึงเพศ เชื้อชาติ รสนิยมทางเพศ ศาสนา อายุ สถานะความพิการ หรือภาระความรับผิดชอบ.
• LI-NL1.
• TMTP.
• LI-Onsite.
• Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Internal Audit, ISO 27001, English, Thai

ประเภทงาน:

งานประจำ

• Manage the end-to-end evidence collection process for ISO 27001, PDPA, and PCI-DSS define evidence requirements, assign collection tasks to control owners, validate completeness, and organise evidence repositories.
• Coordinate internal and external audit schedules manage logistics, prepare control owners for audit interviews, ensure evidence packages are ready, and track audit finding responses.
• Track and drive remediation of audit findings and compliance gaps maintain a remedia ...
• Conduct control validation testing verify that documented controls are operating effectively through sample testing, walkthroughs, and evidence review.
• Produce and maintain the compliance dashboard real-time view of compliance status across frameworks, evidence collection progress, remediation pipeline, and upcoming audit milestones.
• Manage the security exception register track approved exceptions, monitor expiration dates, ensure risk acceptance documentation is complete, and trigger renewal reviews.
• Support vendor compliance assessments collect and review vendor security questionnaires, track vendor compliance gaps, and maintain the vendor risk register.
• Coordinate with IT and business teams on control implementation translate compliance requirements into operational tasks and track implementation progress.
• Maintain compliance documentation audit reports, finding responses, remediation evidence, exception approvals, and compliance correspondence with regulators and auditors.
• Manage the end-to-end evidence collection process for ISO 27001, PDPA, and PCI-DSS define evidence requirements, assign collection tasks to control owners, validate completeness, and organise evidence repositories.
• Coordinate internal and external audit schedules manage logistics, prepare control owners for audit interviews, ensure evidence packages are ready, and track audit finding responses.
• Track and drive remediation of audit findings and compliance gaps maintain a remediation tracker with owners, deadlines, and status; escalate overdue items; validate closure evidence.
• Conduct control validation testing verify that documented controls are operating effectively through sample testing, walkthroughs, and evidence review.
• Produce and maintain the compliance dashboard real-time view of compliance status across frameworks, evidence collection progress, remediation pipeline, and upcoming audit milestones.
• Manage the security exception register track approved exceptions, monitor expiration dates, ensure risk acceptance documentation is complete, and trigger renewal reviews.
• Support vendor compliance assessments collect and review vendor security questionnaires, track vendor compliance gaps, and maintain the vendor risk register.
• Coordinate with IT and business teams on control implementation translate compliance requirements into operational tasks and track implementation progress.
• Maintain compliance documentation audit reports, finding responses, remediation evidence, exception approvals, and compliance correspondence with regulators and auditors.
• TECHNICAL REQUIREMENTS.
• Compliance frameworks: ISO 27001 (control mapping), PDPA requirements, PCI-DSS basics.
• Evidence management: Document management systems, evidence repositories, audit trail maintenance.
• Tracking and reporting: Project management tools, compliance dashboards, Excel/Google Sheets for tracker management.
• Control testing: Basic understanding of IT controls access management, change management, logging, backup to validate evidence.
• MUST-HAVE REQUIREMENTS.
• These are non-negotiable. If you do not meet all of these, this role is not the right fit.
• 4+ years in information security, IT audit, or compliance operations.
• Hands-on experience with audit evidence management you've collected, organised, and presented evidence to external auditors.
• Working knowledge of ISO 27001 controls and audit processes you understand what auditors look for and how to prepare for assessments.
• Strong project management and tracking skills ability to manage multiple concurrent compliance workstreams with different deadlines.
• Excellent attention to detail and organisational skills you can manage hundreds of evidence items across multiple frameworks without dropping anything.
• Fluent in Thai; reading English proficiency for compliance frameworks and documentation.
• NICE-TO-HAVE.
• ISO 27001 Internal Auditor certification or equivalent.
• Experience with PDPA compliance operations or PCI-DSS evidence management.
• Familiarity with GRC tools (ServiceNow GRC, OneTrust, or similar) for automating evidence collection and tracking.
• Background in IT audit (Big Four or internal audit function) understanding audit methodology and expectations.
• Experience building compliance dashboards or automated reporting.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Problem Solving, Data Analysis, Automation, Leadership Skill, English

ประเภทงาน:

งานประจำ

ROLE PURPOSE AND DESCRIPTION Goal: Key Responsibilities: The Lead - Commercial Operations Compliance oversees operational integrity, platform compliance, and data accuracy for Thailand accounts. The role ensures that key commercial operational processes are executed accurately and consistently while maintaining required platform standards and internal process compliance. The role serves as a key operational touchpoint between KAMs and cross-functional teams, translating commercial requirements into practical execution, monitoring critical operational workflows, and ensuring clear c ...

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Risk Management, Internal Audit, Recruitment, YouTube, English

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel & related services, provided to consumers and local partners through five primary B2C brands: Booking.com, Agoda, Priceline, KAYAK, and OpenTable. Collectively, Booking Holdings operates in more than 220 countries and territories in Europe, North America, APAC, South America, the region, the Middle East and Africa in more than 40 languages. The mission of Booking Holdings is to make it easier for everyone to experience the world.
• The Opportunity.
• As the building block that provides a solid baseline for Agoda's culture of integrity, the Compliance & Ethics team is at the forefront of driving and maintaining the company's compliance program and managing regulatory risks across a fast growing, tech driven global travel business.
• Within Booking Holdings, an enhanced and more connected global B2B organization is being built, bringing together strategic partnership capabilities across Booking.com, Priceline and Agoda ("New B2B Business"). Intended to better serve partners, move faster in the market, and unlock new opportunities for growth, the new organization will support strategic partnerships, affiliate and API distribution, corporate and wholesale travel, and other commercial channels, serving airlines, travel management companies, OTAs, financial institutions, platforms and other strategic partners. You will collaborate closely with colleagues across Booking Holdings Inc., Booking Holdings Financial Services, our sister brands, and key functions including FinTech, Product, Commercial, Legal, Internal Audit, People and Supply to help shape and support the next chapter of Booking Holdings' B2B business, leveraging the company's scale, technology, talent and global reach to create best-in-class partner experiences and innovative solutions.
• Reporting to the Agoda Senior Director, Compliance Officer, you will be the senior payments compliance lead for Agoda's B2B (business to business) division, with a particular focus on our B2B payments products and related licensing obligations. You will design, enhance, and oversee our compliance risk management and control framework and provide pragmatic, risk-based advice to senior stakeholders.
• This position is based in Bangkok. Agoda provides relocation support for successful candidates not currently located in Bangkok. Remote or alternative base locations are not available.
• In this Role, You'll Get To.
• Compliance & Ethics Programme - Key Responsibilities.
• Lead and support day to day Compliance & Ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely and high quality manner.
• Act as a subject matter expert and trusted advisor on broader Compliance & Ethics topics (e.g., anti bribery and corruption, conflicts of interest, third party risk, code of conduct), providing well reasoned, business oriented guidance that supports Agoda's culture of integrity.
• Shape and enhance Agoda's Compliance & Ethics framework, including policies, standards, training, monitoring and testing activities, ensuring it remains fit for purpose and aligned with Booking Holdings' expectations and global benchmarks.
• Design and oversee practical review processes for gifts and entertainment, conflicts of interest disclosures, third party due diligence, risk assessments, and related monitoring, and drive appropriate mitigation actions in close partnership with relevant stakeholders.
• Collaborate with the Global Compliance & Ethics team on third party risk management initiatives and conflicts of interest processes, helping to ensure effective identification, escalation, and mitigation of key risks across new and existing activities.
• Support or lead elements of compliance related reviews and investigations (where appropriate), and develop data driven monitoring approaches to identify trends, root causes, and opportunities for programme uplift.
• Develop, implement, and continuously refine compliance policies, procedures, and standard operating procedures (SOPs) to keep pace with evolving business models and regulatory expectations.
• Support the design, delivery, and refresh of compliance training programmes, including in person and virtual sessions, and maintain e learning materials in line with changing business needs and risk profiles.
• Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and regular collaboration with key functions and leadership.
• Partner closely with cross functional teams (e.g., Legal, Finance, Government Affairs, People, Commercial, Supply and other business stakeholders) to embed compliance requirements into products, processes, and day to day decision making.
• Drive continuous improvement and efficiency initiatives, including the smart use of technology and digital tools to standardise, automate, and streamline compliance workflows.
• Prepare or support management updates, reporting materials, and other compliance related communications for internal and external stakeholders and leadership.
• Take on additional and ad hoc responsibilities as needed to strengthen the Compliance & Ethics function and further mature the overall programme.
• Support the development, implementation and continuous enhancement of the financial crime risk management framework alongside our Financial Crime team.
• Assist in areas of financial crime risk management such as testing and monitoring and annual risk assessment process.
• What You'll Need to Succeed.
• Experience & Expertise.
• 8+ years of progressive experience in compliance risk management regulatory compliance, preferably in global or regional organisations.
• Significant cards and payments experience, including a practical understanding of consumer and B2B payments products, payment service provider models, card scheme rules, and payments licensing environments.
• Proven track record in building, enhancing, or independently assessing compliance risk management frameworks for payments, including risk assessments, controls design, and governance.
• Technical & Functional Skills.
• Hands on experience designing, operating, or overseeing a corporate compliance framework, third party due diligence processes, investigations, escalation, and complex case handling.
• Strong ability to translate legal and regulatory compliance into clear, pragmatic controls and processes that enable business growth while managing risk.
• Leadership & Stakeholder Management.
• Demonstrated success in influencing and partnering with senior stakeholders across functions (e.g., Product, FinTech, Commercial, Legal, Internal Audit, Operations) in fast paced, high growth environments.
• Strong project and programme management skills, with the ability to prioritise, plan, and deliver multiple initiatives concurrently across jurisdictions and time zones.
• Excellent communication skills in English (written and verbal), with the ability to explain complex compliance concepts in clear, business friendly terms.
• Mindset & Values.
• Strategic, data driven, and solutions oriented, with the ability to "connect the dots", see the big picture, and drive constructive change.
• High level of integrity and sound judgement, suitable for a senior Compliance & Ethics leadership role.
• Self starter who operates with minimal supervision, is comfortable with ambiguity, and thrives in a dynamic, tech driven, international environment.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Recruitment, E-learning, Energetic, YouTube, English

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda's Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.
• The Opportunity.
• As the building block that provides solid baseline to the company's culture of integrity, the Agoda Compliance & Ethics team is at the forefront in driving and maintaining the Agoda Compliance & Ethics program.
• We are seeking able, confident, curious, and self-motivated professional with experience working in global Compliance & Ethics program to join the energetic & passionate Agoda Compliance & Ethics team who will have significant contribution to strengthen and support integration of Compliance & Ethics program to the business.
• This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote working or the possibility of being based in other locations.
• This role is individual contributor.
• In this Role, you'll get to.
• Lead and support day-to-day compliance and ethics initiatives, ensuring key objectives, deliverables, and reporting are completed in a timely manner.
• Conduct review of gifts & entertainment, conflicts of interest disclosure, third-party due diligence, risk assessment, monitoring and testing; and drive appropriate mitigation actions in partnership with relevant stakeholders.
• Develop, implement and enhance compliance policies, procedures and standard operating procedures (SOPs) to address evolving business and regulatory risks.
• Support the development and delivery of compliance training programs, including in-person and virtual sessions, and update e-learning materials in line with evolving business needs.
• Promote a strong ethical culture through awareness campaigns, employee engagement initiatives, and cross-functional collaboration.
• Partner closely with cross-functional teams such as Legal, Finance, Government Affairs, People, Commercial, Supply and other business stakeholders to embed compliance requirements into business processes.
• Drive continuous improvement and efficiency initiatives, including the use of new technologies and digital tools to streamline workflows and reduce manual effort.
• Prepare or support management updates and reporting materials, and other compliance-related communications for internal and external stakeholders and leadership.
• Support additional and adhoc work as necessary to support the compliance & ethics function and mature the program.
• What you'll Need to Succeed.
• At least 5 years previous experience working in compliance and ethics function or related field (legal, or risk) in multinational medium to large organizations.
• Proactive thinking beyond assigned tasks and consistently developing solutions to further the Compliance & Ethics program.
• Detailed-oriented, able to connect dots, see the big picture, drive changes, and confidently navigate and appropriately mitigate challenging compliance requirements with business mindsets.
• Ability to position the role as C&E strategic advisor and forge trusted relationships with colleagues around the world.
• Confident communication skills (verbal and written); English proficiency.
• Strong quantitative and qualitative analysis skills.
• Strong digital fluency with proficiency in Microsoft 365 and Google Workspace, along with ability to master internal systems and leverage AI tools for workflow optimization.
• Must possess the highest integrity, commensurate with a compliance & ethics position.
• Ability to operate without extensive supervision and act as a self-starter.
• Energetic, fast-paced, and always desire to go the extra mile.
• It's Great if you have.
• Bachelor's Degree in Law.
• Experience with the travel industry/technology.
• LI-DN2.
• berlin #.
• Sydney York.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Procurement, Recruitment, English, Thai

ประเภทงาน:

งานประจำ

About the Company As a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe. We promise to walk alongside healthcare professionals to continue to make great contribution to society, now and into the future. Summary of the Role The Compliance Specialist supports Terumo Thailand and works closely with the APAC Legal and Compliance function. This role is responsible for providing advice and consultancy on compliance matters related to Terumo's business operati ...

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Streamline regional Customs processes for all APAC Tires entities; prepare documentation / process mapping, lead regional implementation of standardized Customs process, and provide training to Customs teams of each entity.
• Steer Customs operation and monitor performance of Customs brokers; provide guidance for brokers to achieve operational improvement and higher efficiency.
• Strategy and Business Value.
• Keep timely tracking of Customs-related regulations and policies that are relevant to APAC Region; provide regulation update with business indication to Management, as well as Customs team of relevant APAC entities.
• Conduct analysis of Customs and Foreign Trade Acts and their impact/chances for our company, prepare presentation and roadmap for actions to be taken; enable our company to fully enjoy business benefits from favorable policies. Facilitate and support APAC entities to implement the approved initiatives to obtain benefits.
• Compliance.
• Perform regular check of APAC Customs operation activities with documentation and gap analysis; ensure full compliance of Customs and Foreign Trade regulations.
• In case of regulation and policy changes, timely implement countermeasures to ensure compliance and safeguard our company's interests.
• Audit Support.
• Support internal and external Customs audits.
• Act as audit coordinator wherever required (to coordinate comprehensive, timely and accurate communication between auditors and APAC entities).
• Lead countermeasures from the audits to ensure compliance of operational processes.
• Project Management & Continuous Improvement.
• Proactively search for improvements opportunities, bring ideas and business cases for better Customs practice with higher operational and financial efficiency. Initiate improvements for better management of Customs operation, e.g. system harmonization for higher clarity and transparency of our Customs activities, trade analysis tool to support business steering and data-driven decision-making.
• Lead and track strategic and optimization projects, properly document all achievements and prepare regular progress reporting; clarify with internal/external stakeholders, prepare presentations, facilitate implementation of project decision, and conduct trainings.
• Communication & Orchestration.
• Faciliate cross-country exchange of Customs best practice, arrange workshops across APAC region for up-to-date knowledge and experience sharing.
• Seek for synergy of Customs activities across APAC region.
• University degree within business/finance/informatics or an interdisciplinary education, such as international business law or business informatics;.
• with >5 years practical experience in the field of Customs & Foreign TradeGood understanding of Supply Chain & Logistics as well as Tax & Execise fundamentals, Hands-on experience in Customs operation and management, Understanding of Finance & reporting fundamentals.
• Experience with interdisciplinary project work, ideally in Project or Workpackage Lead Function.
• Leading Self, experience as cross-functional project manager is a plus.
• Outstanding communication skills and strong influcencing capability for cross-functional cooperation; experience in work across cultures and countries.
• Ready to drive with Continental? Take the first step and fill in the online application.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Mandarin, Thai

ประเภทงาน:

งานประจำ

• Handle all import/export shipments, including raw materials, machinery, and finished goods.
• Arrange line haul, local transportation, and last-mile delivery services.
• Manage contracted warehouse and storage cost optimization.
• Customs Clearance & Compliance.
• Ensure all import/export activities comply with Thai customs regulations and trade laws.
• Prepare and submit necessary customs documentation; apply for certificates to secure favorable tariff rates.
• Manage TISI (Thai Industrial Standards Institute) applications and ensure compliancefor relevant products.
• Oversee excise and non-excise goods application and management processesas required by Thai regulations.
• Monitor regulatory changes and share updates with the Guangzhou team.
• Process & Documentation.
• Establish and maintain standard logistics procedures and document management systems.
• Ensure all logistics steps and documents meet company and legal requirements.
• Performance & Reporting.
• Track delivery lead times to ensure on-time delivery to production lines or customers.
• Prepare regular logistics reports for operation review and cost analysis.
• Identify process or freight solution improvements to enhance efficiency and reduce costs.
• Stakeholder Coordination.
• Liaise with freight forwarders, carriers, customs brokers, and 3PLs.
• Build good working relationships with local government offices (e.g., customs, TISI, excise department).
• Collaborate with the Guangzhou logistics team remotely and support ad hoc requests.
• Education & Experience.
• Diploma or Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• Minimum 3 - 5 years of hands-on experience in logistics and customs operations.
• Experience in a manufacturing or factory environment is preferred.
• Professional Knowledge & Skills.
• Sound understanding of Thai customs procedures, trade compliance, and import/export documentation.
• Familiarity with TISI application process and compliance requirements.
• Knowledge of excise vs. non-excise goods application and management procedures in Thailand.
• Basic knowledge of dangerous goods logistics requirements is a plus.
• Proficiency in ERP systems and Microsoft Office (Excel, Word, etc.).
• Ability to work independently with minimal supervision.
• Language.
• Fluent in Thai is required for local communication.
• Good written English skills; fluency in English or Chinese is a plus.
• Soft Skills.
• Strong problem-solving skills and attention to detail.
• Good communication and coordination abilities with internal and external parties.
• Result-driven, self-motivated, and able to work under pressure.
• Education.
• Bachelor's degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field.
• Additional certification in Customs Brokerage, TISI compliance, or Excise management is a plus.
• Experience.
• Minimum 3 years of hands-on experience in logistics and customs operations.
• At least 1 - 2 years of experience working in a manufacturing or factory environment.
• Proven experience in handling TISI applications and excise/non-excise goods documentation in Thailand is strongly preferred.
• Experience working with remote teams or cross-border coordination is an advantage.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Procurement, Purchasing, SAP

ประเภทงาน:

งานประจำ

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Procurement Specialist (Direct Material) About the Role We are looking for an experienced Procurement Specialist (Direct Material) to manage end-to-end sourcing, purchasing, and import operations for the Food & Starch businesses. This role is responsible for sourcing direct materials from local and overseas suppliers, negotiating commercial terms, managing Purchase Orders, coordinating import and customs-clearance activities, and en ...

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Production planning, Microsoft Office, Import / Export, Data Analysis, Procurement

ประเภทงาน:

งานประจำ

Job Description The Associate Specialist, D&L Thailand plays a key role in enabling timely patient access by coordinating reliable, compliant in-market logistics and distribution operations. Working with internal teams and external partners, the role supports import/export, customs clearance, distribution, inventory accuracy and supplier billing. Overall objectives: Manage import, export, customs clearance, and distribution activities to ensure uninterrupted product supply: - Work with stakeholders and logistics partners to resolve operational issues and maintain compliance require ...

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Leadership Skill, English

ประเภทงาน:

งานประจำ

About Us Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. This position is i ...