เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Finance, Project Management, English

ประเภทงาน:

งานประจำ

• Liaise with seller experience, CTO, hub, on-site, and other related teams on data and insights.
• Assist on capacity and volume planning among all channels within first mile and hub.
• Responsible in the implementation of cross functional projects to ensure smooth execution within timelines and objectives.
• Coordinate and deep-dive into rationalizing the situations and propose improvements.
• Proactively identify issues and their root causes and response in a timely manner.
• Collaborate with operations, finance, and product team to make sure things run as plan.
• Requirements: 2-5 years experience in e-commerce, project management, operations, management consulting or related fields.
• Bachelor's degree in business administration, economics, engineering or related field.
• Outstanding analytical and numerical skills, comfortable working with large sets of data and complex analysis.
• Strong business acumen and critical thinking.
• Proactive and self-driven, high curiosity and drive to solve problems.
• Excellent communication and collaboration, high command in English and Thai.
• Skill in Excel, SQL/Python is a plus.

ทักษะ:

Express, Excel

ประเภทงาน:

งานประจำ

• L&D Strategy & Design Identify capability gaps for ground and office teams through data, feedback, and site visits.
• Develop L&D strategies, learning pathways, and annual training plans.
• Design training content, job aids, visuals, and simple learning materials.
• Program Execution & Delivery.
• Conduct training (SOPs, service quality, onboarding, soft skills) for frontline staff.
• Facilitate workshops or small group sessions for office teams where needed.
• Coordinate training logistics, scheduling, and cross team alignment.
• Culture & Engagement Lead culture initiatives for frontline teams: recognition programs, values activation, engagement activities.
• Support internal communication to ground teams through briefings, posters, and digital channels.
• Strengthen company values on the ground through regular site visits and direct engagement.
• Tracking & Improvement Track training attendance, completion, effectiveness, and feedback.
• Analyse insights and propose improvements to L&D or culture programs.
• Prepare reports for management.
• Requirements: Experience in L&D, training delivery, people development, or HR roles.
• Able to design training and also deliver it confidently.
• Strong communication skills; able to engage both office and ground teams.
• Hands on, comfortable spending time on the ground.
• Good organisation and data skills (Excel, dashboards).
• Bonus: experience in logistics, operations, retail, or field based environments.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Compliance, Project Management

ประเภทงาน:

งานประจำ

• Lead high-impact strategic initiatives and projects related to buyer experience; translate Buyer Experience healths/metrics into actionable strategic and operational initiatives that improve customer experience overtime.
• Monitor overall buyer experience health focusing on SPX delivery experience (SLA, Delivery Speed, Rider Communications; parcel conditions) and after-delivery experience i.e. Customer Service and Recovery.
• Monitor and analyze buyer Net Promoter Scores (NPS) with a specific focus on SPX log ...
• PMO cross-functional management for experience topic improvement e.g. voice of customer enhancement with core SPX operations improvement, operational compliance.
• Provide clear, data-driven, and actionable insights to internal stakeholders by simplifying complex datasets into digestible reporting formats.
• Leverage analytical tools and performance dashboards to track quality metrics and ensure consistent delivery excellence across the buyer journey.
• Lead and develop a mid-sized team (3-5 members). Set clear goals, provide regular feedback, and ensure team alignment with business direction.
• Requirements Bachelor's degree in business administration, logistics or a related field.
• 3-5 years of experience in project management and /or process improvement, consulting roles, and leading a small to mid-sized team (3-5 people).
• Experience working in e-commerce, logistics, or customer experience (familiarity with NPS, VOC, Customer Journey mapping) is a plus.
• Excellent communication skills, as this role will require collaboration and alignment with multiple teams and senior management.
• Self-driven and good leadership skills to facilitate cross-functional interactions.
• Strong analytical skills to conduct data-driven decisions and experience with tools like Excel (Required) or SQL (A plus).
• Be creative in problem-solving with growth mindset and positive attitude (proactive, strong sense of ownership, data-driven, and hands-on).
• Proficient in Excel and PowerPoint.

ทักษะ:

Express, Microsoft Office

ประเภทงาน:

งานประจำ

• Bachelor's degree, no specific field required.
• Excellent in problem-solving, communication, and coordination with team and others.
• Have analytical skills to measure performance and monitor the process of operation.
• Excellence in Microsoft Office/Google G-Suite.
• Experience in the logistics industry, especially Express business is a plus.
• Can-do attitude, Ability to work under pressure and in a fast-paced environment.
• Working 6 days per week (Mon-Fri work at office / Sat work from home).
• New graduates are welcome.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Express, Research, Finance

ประเภทงาน:

งานประจำ

• Job Description: Develop and administer compensation and benefits plans, policies and procedures.
• Analyze salary data and job description to determine appropriate salary levels for different positions.
• Prepare report and presentation related to compensation and benefits.
• Research and stay up to date on compensation and benefits trends, laws and regulations.
• Collaborate with department heads, strategy and operations team to design and implement incentive programs.
• Evaluate and recommend new compensation and benefits plans to meet organizational goals and objectives.
• Additional for Change implementation scope.
• Assist with change management initiatives and ensure successful implementation.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Enable the design, development, delivery and management of key communications.
• Requirements: Bachelor s degree in Human Resources, Business Administration, Finance, Accounting, or a related field.
• Minimum 4-6 years of experience in Compensation & Benefits, Payroll, or Total Rewards.
• Proven experience managing payroll or compensation processes for medium to large headcount.
• Experience in operations-heavy, fast-growing, or multi-site organizations is preferred.
• Advanced proficiency in Excel / Google Sheets (data reconciliation, pivot tables, formulas).
• Strong analytical skills with the ability to perform cost analysis and modeling.
• Sound judgment in handling non-standard and sensitive compensation cases.
• Clear, confident communication with HR, Finance, and business stakeholders.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Assurance, Excel

ประเภทงาน:

งานประจำ

• Develop end-to-end strategy for Direct Delivery service to minimize lead time and maximize network reliability.
• Conduct deep-dive analysis on operational issues and implement corrective actions; collaborate with Area Managers to implement immediate corrective actions.
• Work closely with the Operation Excellence team to develop Standard Operating Procedures (SOPs) and Quality Assurance (QA) frameworks to ensure consistency across all delivery hubs.
• Work closely with management team to determine long-term strategies, set realistic operational goals and timelines.
• Requirements: Bachelor s Degree in Business, Logistics, Supply Chain Management, Engineering, or any related field.
• 2-5 years of experience in Operations, Performance Control, Logistics, or any related field.
• Able to travel to any hubs in Greater Bangkok.
• Strong analytical skills, Excel/Google Sheet skill is required.
• Strong Stakeholder Management: Ability to influence and work effectively with ground-level teams (Area Managers/Hub Leads); Experience in ground team management or on-site operations is an advantage.
• Demonstrated ability to learn fast and pivot strategies in a fast-paced, high-growth environment.
• Expert at handling multiple tasks simultaneously and meeting tight deadlines without compromising quality.
• Result-oriented with a "can-do" attitude and a willingness to "go the extra mile" to achieve operational excellence.

ทักษะ:

Express, Compliance, Problem Solving

ประเภทงาน:

งานประจำ

• Lead high-impact strategic initiatives and projects related to buyer experience; translate FLM gap issue into actionable strategic and operational initiatives that improve FLM performance.
• Monitor overall FLM performance related to team main KPI metrics (% FM pickup, %Ontime, % 1st attempt, FLM Productivity).
• Monitor and analyze FLM performance and identify opportunities for improvement.
• PMO cross-functional management for FLM performance to enhancement with core SPX operations improvement, operational compliance.
• Provide clear, data-driven, and actionable insights to internal stakeholders by simplifying complex datasets into digestible reporting formats.
• Leverage analytical tools and performance dashboards to track quality metrics and ensure consistent delivery excellence across the buyer journey.
• Set clear goals, provide regular feedback, and ensure team alignment with business direction.
• Requirements: Bachelor's degree in any field.
• Excellent presentation and problem solving skills.
• Experienced in working with Management.
• Strong analytical, problem-solving skills, and communication skills.
• Entrepreneurial, self-driven, good leadership, and strong verbal communication skills to facilitate cross-function interactions and discussions.
• Advanced working Google workspace and SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with non-relational databases.
• Ready to work in a fast-paced, dynamic environment with tight deadlines and changing priorities.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Express, Compliance, Payroll

ประเภทงาน:

งานประจำ

• Job Description: Monitor and manage daily employee attendance records through the timekeeping system (e.g., Empeo, WFM).
• Verify, update, and maintain accurate data on absences, lateness, overtime, and shift changes.
• Reconcile data errors, document corrective actions, and communicate updates to relevant parties on a daily basis.
• Review and process employee leave requests to ensure compliance with company policies and attendance records.
• Serve as the key contact point for investigating and resolving all attendance-related inquiries from employees or other stakeholders.
• Generate weekly and monthly reports on absenteeism, tardiness, leave balances, and other attendance metrics.
• Prepare and submit accurate attendance reports for timely payroll processing.
• Provide training and guidance to employees on how to use the attendance and timekeeping systems.
• Assist in the setup, maintenance, and continuous improvement of time attendance systems (e.g., biometric, card access).
• Ensure adherence to all attendance-related policies and recommend improvements to systems or processes as needed.
• Perform additional tasks and responsibilities as assigned by management to support team operations and business needs.
• Requirements: Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2-3 years of experience in HR administration, time attendance, or payroll roles.
• Proficiency in time attendance and workforce management systems (e.g., Empeo, or similar).
• Strong problem-solving skills and attention to detail.
• Excellent communication and coordination skills to interact with multiple departments.
• Proficient in Google Sheet, Microsoft Excel and reporting tools.
• Ability to handle confidential information with a high level of integrity.

ทักษะ:

Express, Quality Assurance, Assurance, English

ประเภทงาน:

งานประจำ

• Responsible for onsite seller operations performance.
• Develop strategies to drive synergy across different sellers in order to meet operational performance.
• Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level and stakeholder satisfaction.
• Work together with the Operational Excellence Team in driving Quality Assurance and productivity improvement and SOP development.
• Assist in the planning and implementation of projects in Cross-function to ensure the projects are going in the right direction within the targeted timeline.
• Work closely with the management team to determine long-term strategies, set realistic operational goals and timelines.
• Requirements: Bachelor's degree in any field.
• Able to travel to seller locations every week.
• Great problem-solving skills.
• Experience in team management.
• Proactive and able to use initiative.
• Strong business sense and able to improve the team through a clear business view.
• Strong analytical skills and able to make judgement based on logical reasons.
• Well-developed interpersonal and communication skills.
• Able to communicate clearly and concisely.
• Quick learning, adaptive and flexible.
• Committed, result oriented, willing to go extra miles for goal achievement.
• Like challenging goals and fun environment.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Can have an attitude, ability to work under pressure and in a fast-paced environment.
• Excellent written and verbal communication skills in English.

ทักษะ:

Express, Finance, Legal

ประเภทงาน:

งานประจำ

• Coordinate with internal and external stakeholders to ensure timely completion of lease agreements.
• Provide administrative support to Finance, Legal, Facility Management, and Operations teams.
• Maintain and update the property database for accurate record-keeping.
• Identify and assess potential business and legal risks before finalizing agreements, offering guidance for risk mitigation.
• Manage contracts and landlord relationships to ensure business continuity and compliance.
• Requirements Bachelor's degree in Business or Law is preferred.
• Ability to work under pressure and meet deadlines.
• Good communication and negotiation skills.
• Good attitude and strong ownership in the projects.
• Good team player, positive attitude and eager to learn.
• Fresh graduates are welcomed.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Data Analysis, SQL

ประเภทงาน:

งานประจำ

• Lead SPX retail growth strategy to drive seller volume growth, coverage expansion, and overall network performance.
• Identify growth and optimization opportunities across regions, seller segments, and service points using data-driven analysis.
• Analyze performance gaps across volume, utilization, cost, and service levels, and define targeted improvement actions.
• Design and execute initiatives to increase seller adoption and usage, including service point optimization, product/application improvements, and marketing levers.
• Act as PMO for retail growth and optimization initiatives, coordinating cross-functional teams and ensuring disciplined execution.
• Track and report key performance metrics, monitor initiative outcomes, and continuously refine strategy based on results.
• Requirements: 3-5 years of experience in strategy, business operations, consulting, or expansion roles (logistics, e-commerce, or platform businesses preferred).
• Strong analytical skills with hands-on experience in data analysis (SQL skill is preferred).
• Proven ability to drive projects from strategy formulation to on-the-ground execution.
• Structured problem-solving skills with a bias toward action.
• Exposure to cross-functional program management in fast-paced environments.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

ทักษะ:

Express

ประเภทงาน:

งานประจำ

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
• Minimum years experience required.
• Add here AND change text color to black or remove bullet and section title if not applicable.
• Additional application instructions.
• Add here AND change text color to black or remove bullet and section title if not applicable.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Business Strategy, Carbon Accounting, Carbon Footprint, Carbon Offsets, Carbon Pricing and Trading, Circular Economy, Climate Change Adaptation Program Design, Climate Change Impact Assessments, Climate Change Impacts and Risks, Climate Change Scenarios, Climate Finance, Climate Policy, Climate Reporting, Communication, Emotional Regulation, Empathy, Energy Transition, Energy Transition Financing and Investment, Environmental, Social, and Governance (ESG) Reporting, Governance and Reporting, Inclusion, Intellectual Curiosity {+ 17 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.

ทักษะ:

Express

ประเภทงาน:

งานประจำ

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Business Administration, Carve-Outs, Change Management, Communication, Contract Negotiation, Cost Efficiency, Cost Reduction, Emotional Regulation, Empathy, Enhanced Due Diligence, HR Due Diligence, Inclusion, Initial Public Offering (IPO), Intellectual Curiosity, M&A Strategy, Market Research, Operational Advice, Operational Performance Management (OPM), Operations Strategy, Optimism, Post-Merger Integration, Private Equity {+ 9 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.
• Job Posting End Date.
• January 31, 2026

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Express, Excel, Multitasking, English

ประเภทงาน:

งานประจำ

• Monitor and manage operation in Return and Rework team of process and data controlling to accuracy.
• Able to summarize and prepare reports to present to supervisors.
• Works with internal and external functions to properly handle pushed-out parcels.
• Follow up and clear pending parcel status within the system to maintain the predetermined period.
• Able to solve specific problems.
• Requirements: Bachelor's Degree or Logistics management, Supply chain management or any related field.
• At least 3 years of working experience in logistics, supply chain or express industry.
• Be able to communicate in English.
• Good communication and presentation skills.
• High analytical ability - critical and logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Good team player.
• Multitasking and prioritizing skills.
• Proven working experience in project management.

ทักษะ:

Express

ประเภทงาน:

ฝึกงาน

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Climate Change, Climate Change Risk Management, Communication, Compliance Auditing, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Transformation, Data Visualization, Double Materiality Assessment, Emotional Regulation, Empathy, Environmental Geoscience, Environmental Regulation, GHG Reporting, Green Taxonomy, Inclusion, Intellectual Curiosity, Optimism, Social Sustainability, Stakeholder Engagement {+ 3 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• Yes
• Government Clearance Required?.
• Yes
• Job Posting End Date.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express

ประเภทงาน:

งานประจำ

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
• Minimum years experience required.
• 1-2 years of experiences in Cyber - Penetration tester.
• Additional application instructions.
• N/A.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Cloud Security, Communication, Conducting Research, Cyber Defense, Cyber Threat Intelligence, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Malware Analysis, Malware Detection Tools, Malware Intelligence Gathering, Malware Research, Malware Reverse Engineering, Malware Sandboxing {+ 11 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• Yes
• Government Clearance Required?.
• No
• Job Posting End Date.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, English

ประเภทงาน:

งานประจำ

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
• Minimum years experience required.
• Over 1 years of experiences.
• Additional application instructions.
• Good English communication and Team work.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Process Standardization, Project Architecture, Project Budgeting {+ 13 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.
• Job Posting End Date.

ทักษะ:

Industry trends, Express, Problem Solving

ประเภทงาน:

งานประจำ

• Develop and complete the customer success strategy for trading desktop users, desk heads and application owners across multiple accounts within the ASEAN region.
• Own customer health, adoption metrics, renewals and execution of customer success plans.
• Delivering highly engaging customized product demos based on user workflow and their requirements.
• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals.
• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy.
• Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build & advocates.
• Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends.
• Contribute to overall vision and strategy of the Customer Success Management Group.
• Develop innovative ways of engaging and contributing to customers and businesses through LSEG products and services.
• Experience and Skills: Experience in client facing roles such as account management and/or relationship management roles across the Trading Workflow.
• Good financial markets knowledge ideally.
• Experience in on-boarding, set up, training/product demos, resolution and customer concern of issues, client retention.
• Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully.
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals.
• Excellent communication and presentation skills with ability to flex style depending on audience (C-Level / Leadership / Team.
• Ability to adapt in a fast-paced environment and rapidly- changing market.
• Proactive and positive demeanour and has an approach to increase customer happiness and deepen relationships and possess a solution-oriented demeanour to help customers deliver on their business objectives.
• Proven record and passion for driving outcomes.
• Qualifications University / college degree preferred.
• Excellent Service-minded.
• Analytic skill, problem solving skill.
• MS Office (Excel VBA is an advantage).
• Programming/API skill preferred.
• Proactive approach.
• Strong customer relationship skills.
• Able to work individually and as a team.
• Presentation skills (verbal & written).
• Strong social skills.
• Ability to coordinate and complete a sales plan.
• Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ทักษะ:

Social media, Enthusiastic, Fast Learner, English

ประเภทงาน:

งานประจำ

• Achieve & maximize both individual and team target across all platforms.
• Coach & lead sales associate team to achieve sales goals.
• Conduct regular store meetings to discuss performance, product & promotion knowledge and merchandising to convey information to manage team.
• Liaise between sales and management team.
• Use MS Office & social media platforms and technology to connect with customers and encourage sales.
• Strategy & ManagementAnalyze & review business performance as well as identify opportunities and improvement are with HQ quarterly.
• Regularly meet with HQ team to proactively discuss, develop and plan sales targets and strategies.
• Teach & encourage team in O+O and omnichannel selling.
• Drive, motivate, coach & create a positive working atmosphere within team.
• Manage & evaluate teams.
• Recruit & develop talents.
• Work with Retail Manager and Head Office to build a client-centric store culture.
• Client Service & ManagementCoordinate sales promotion activities.
• Develop & Analyze CRM plan and provide the team with direction on delivering exceptional service to customers both online and offline.
• Ensure sales teams offer a positive customer experience.
• Enhance customer experiences of both CXE & NPS.
• Are youEnthusiastic and empathic with strong leadership, interpersonal and communication skills.
• Agile, comfortable to adapt and a fast learner.
• Confident and determined to initiate and express ideas.
• Passionate about beauty and cosmetics.
• Digitally savvy with computer literacy, social media and data analysis skills.
• Equipped with O+O sense.
• Experienced in retail or in a department store industry preferred.
• Communicate & written fluently both in Thai and English is a MUST.
• Able to work on weekend.
• 90% working at department store.