เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications.
• Professors and PhD teaching fellows from leading universities to guide students through original, independent research with pathways to selective peer-reviewed publication or conference presentation.
• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards.
• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation.
• We re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
• What are the main responsibilities for this role?.
• Coordinate, engage and facilitate the student s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap).
• You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team.
• Advise the team on possible value add solutions to support the student.
• Provide the global team insights into local cultural nuances and demands.
• Keep up to date on student s progress, and report back to the team regularly.
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.
• What we are looking for?.
• 1-2 years experience in customer service, project management, account management or transferable role.
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability.
• High level of resilience and ability to thrive in a fast-paced startup environment.
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.
• Outstanding organizational skills, with excellent written and verbal communication skills.
• Collaborative, with an openness to give and receive feedback.
• Why work for Crimson?.
• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• Radical Candor is a feedback approach we live by.
• We re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.
• If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.
• Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Russian, English, Japanese

ประเภทงาน:

งานประจำ

• Honesty / Sincerity.
• Proactive Communication / Altruism.
• Autonomy / Self-Growth.
• Professionalism / Sense of Responsibility.
• IT Tool Proficiency.
• Proficiency in Russian(ТРКИ-3 - 4 level) or Japanese (JLPT N1 level).
• Proficiency in English (C1-C2 or equivalent level)..
• A business-proficient level in IT tools such as Microsoft Office and Google Workspace.
• Excellent communication skills to effectively collaborate with team members and clients..
• Reliable internet and quiet workspace..
• Strong self-management in a remote environment..
• Optional Qualifications (Not Required).
• Bachelor s degree in Marketing, Communications, or related fields..
• 6+ months of experience in Digital marketing, creator management, or sales support..
• Conversational-level Thai..
• Position Summary.
• As a Marketing specialist at our dynamic startup, you will work with the marketing team to implement strategies connecting brands with influencers globally. Your role will involve contacting creators, supporting brand clients in Russia/Japan and other countries you can cover, and handling platform sales admin tasks. Through effective collaboration, you will play a pivotal role in scaling global cross-border influencer marketing initiatives.
• Coordinate and execute influencer marketing campaigns with brand clients in Russia/Japan and other countries you can cover..
• Hold meetings and maintain ongoing communication with clients as needed..
• Handle daily admin tasks (reporting, documentation, scheduling)..
• Liaise with creators and onboard them to the platform..
• Conduct outreach to potential clients (both cold and warm leads)..
• Conduct market research to identify trends and opportunities within the influencer marketing space..
• Work cross-functionally with internal global teams..
• Represent our platform in your market with professionalism and cultural sensitivity..
• Work Style & Conditions.
• Type: Independent Contractor position (salary subject to annual review based on performance and company conditions no fixed-term limit).
• Location: Fully remote.
• Work: Flexible working hours (Monday to Saturday, 8 hours/day).
• Daytime role.
• Start Date: Immediately upon agreement.
• (May provide around 4 weeks of pre-onboarding period if needed).
• Full-time engagement preferred..
• What We Offer.
• Collaboration opportunities with Russian/Japanese creators and clients, leveraging Russian/Japanese language skills..
• Performance-based incentives that reward ownership and long-term impact (available after 1 year).
• The opportunity to work at the forefront of global influencer marketing campaigns.
• A truly international and flexible work environment, collaborating with teammates across borders.
• Immediate Visibility on Impact An environment where your work and achievements directly translate into measurable success for the company and our clients..

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Business Development, Problem Solving, Quantitative Analysis, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English.
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Google Ads, English

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in sales, business development, advertising, account management, marketing, or consulting.
• Ability to communicate in English and Thai fluently to engage with clients in the region.
• 2 years of experience working in a complex, matrixed organization.
• Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, and competitive selling.
• Experience working with channel sales, advertisers, agencies, or clients.
• Expertise in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
• Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
• Ability to manage and prioritize a portfolio in an advertising or media sales context and to achieve goals that drive growth.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As an Engage Account Strategist, you're the advocate for Google. You will spend most of your time building relationships through regular phone and in-person consultations and sales pitches with a large client portfolio. You'll deliver Google-caliber solution sales and partnership management and analysis, uncovering client needs, meeting their marketing objectives, and driving incremental revenue through our leading advertising solutions.
• Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
• Own a portfolio of small businesses by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks, and building quarterly plans for achievement.
• Drive customer growth by delivering outstanding customer sales experience and achieving customer business and marketing objectives.
• Conduct sales pitches to clients and advise them on how to get the best return on their Google Ads investment.
• Deliver against ambitious quarterly revenue and product growth targets.
• Establish strong relationships via phone calls, e-mails, and in-person consultations.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Sales, Google Ads, English

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in performance marketing, digital advertising, consultative sales, digital media sales, business development, online media environment or a digital marketing role.
• Ability to communicate in Thai and English fluently to support client relationship management in this region.
• Experience with Google Ads, managing advertising, and media campaigns, or similar digital advertising campaigns and platforms.
• Experience working with data to identify trends and performance insights.
• Experience troubleshooting products and services.
• Experience managing multiple priorities, projects, and stakeholders.
• Ability to deliver results in a fluid environment and build trust with partners to achieve business goals.
• Excellent client-service, relationship building, organizational, problem-solving, and influencing skills.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As an Agency Performance Solutions Lead, you will be a catalyst for AI-enabled performance excellence across our South East Asias (SEAS) agency partners, bridging the gap between the strategy and execution.
• In this role, you support the integrated enablement programmes to build agency partner capabilities and fuel durable performance ads business growth and product adoption across agency-managed accounts.
• You will drive alignment on the allocation of the strategic resources for these agencies, to power the growth enablement initiatives, collaborating with client strategists, product specialists, agency and partners leads to deliver mutual business growth to our agencies, their customers, and to Google.
• Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.
• Deliver against ambitious quarterly business and product growth objectives; by driving performance product adoption and business growth across our agency partners in SEA.
• Design and deliver the enablement and activation programmes aligned to our performance product priorities and partner with agencies to build advocacy via joint Thought Leadership initiatives.
• Serve as the primary point of contact for Agencies on performance solutions. Educate relevant stakeholders, building relationships using subject matter expertise to drive Agency and end-customer business objectives.
• Act as the internal bridge between cross-functional teams to build future-forward enablement programmes, solutions and lighthouse work with Agencies.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ทักษะ:

YouTube, Korean, English

ประเภทงาน:

งานประจำ

• Build strong problem-solving and communication skills that open doors to many future roles.
• Support customers and partners from multiple countries and cultures, gaining truly global experience.
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly.
• Deliver outstanding service to guests and partners via phone, email, and chat.
• Handle a high volume of inquiries and deliver accurate, timely resolutions.
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries).
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.).
• Apply Agoda policies and procedures in a fair and consistent way.
• Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases.
• Safeguard customer data and maintain strict confidentiality at all times.
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation.
• As part of a rotating shift schedule, you ll occasionally work weekends and public holidays, planned in advance with your team.
• Enjoy Agoda s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks.
• Core Skills and Competencies.
• A bachelor s degree is required.
• Strong customer focus and a genuine desire to help others.
• Excellent spoken and written Korean skills, and Business level of English.
• Ability to stay calm, accurate, and professional under pressure.
• Good problem-solving skills, using guidelines and data to make decisions effectively.
• Flexibility to adapt to new tools, processes, and feedback.
• Ability to manage time and priorities in a fast-paced, high-volume environment.
• Reliability, integrity, and a positive, collaborative attitude.
• Nice to Have.
• Prior working experience in customer support, contact center, or service roles.
• Experience in travel, e-commerce, hospitality, or BPO is a plus.
• Experience working with international customers or partners.
• Familiarity with contact center, CRM, or ticketing systems.
• Additional language skills beyond the core required language for the role if any.
• Why Agoda.
• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle).
• Competitive compensation with performance-based incentives.
• Annual discretionary performance bonus.
• Health insurance and other locally competitive benefits.
• Agoda travel discounts and special rates on accommodation and related products.
• Work from anywhere for up to 30 days per year.
• Structured training, coaching, and clear performance metrics.
• Opportunities to grow your career within the Customer Experience Group or across Agoda.
• An inclusive, international work environment where your ideas and feedback are valued.
• Agoda choice(welfare points).
• 400 USD allowance to set up your home office(one time payment).
• Daily snack + coffee machine.
• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism).
• Minimum of 2 years Training Experience in a BPO setting.
• Working experience with a premium account with either B2C or B2B is preferred.
• Knowledge on connected cars applications or any car-related process or CRM is an advantage.
• Knowledge on instructional design is an advantage.
• Usage of MS Office.
• Typing speed: 30 wpm.
• Language level- English (C2 to C1 Level).
• Responsibilities:Facilitate a new hire class during pre-process and process training.
• Facilitate necessary or required annual upskilling or refreshers with existing resources.
• Create and facilitate knowledge tests with existing Specialists and Support group in Operations.
• Complete all training requirements based on the program s specifications.
• Coach new hire Specialists on their overall training and nesting performance.
• Conduct mock scenarios on all channels available.
• Govern the nesting process and complete deliverables on time.
• Assess new hire performance during Nesting and mitigate with appropriate actions when necessary.
• Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance.
• Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum.
• Assist in creating and developing training materials when necessary.
• Follow all steps of BEST T&D.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirement: English.
• Responsibilities:Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Compliance, English

ประเภทงาน:

งานประจำ

• Bachelor's degree in a technical field or equivalent practical experience.
• 8 years of experience in data center operations or other relevant operational experience in non-DC industries (e.g., power generation, HVAC and refrigeration, industrial manufacturing, military, oil and gas, maritime/marine, large chemical cluster, etc.).
• 5 years of experience managing technical teams and vendors in charge of operating, maintaining, and troubleshooting electrical, mechanical, and controls infrastructure ...
• Ability to communicate in English fluently, to support client relationship management in this region.
• Experience in collaborating with other business units to meet company goals and standards.
• Understanding of the operations and maintenance of electrical, control systems, and mechanical systems in a data center environment.
• Ability to develop and grow team members, through coaching, mentoring, and training.
• The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facility Technicians at Google data centers operate, monitor and support physical facilities conditions. Some duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You'll provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.
• You will develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.
• The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
• Lead efforts to perform compliance activities for a data center and analyze compliance results for data centers globally. Ensure regional and global teams are complying with project/schedule guidelines and Google design standards.
• Drive efforts to monitor data center systems operations, control site activities to minimize risk, and to ensure effective response to any excursions.
• Drive efforts to ensure sites are following facility, maintenance, and standard programs globally while exhibiting strength in improvement to said policies and programs.
• Lead the development of strategies to keep operational costs to a minimum, improve efficiency, and reduce environmental impact at a site, along with driving site-level development of programs and initiatives.
• Incorporate subject matter expertise and experience to make recommendations for data center design improvements to optimize equipment and operations for next generation data centers.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Problem Solving, Quantitative Analysis, Research, English

ประเภทงาน:

งานประจำ

• Bachelor Degree preferred.
• Proficiency in English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities:Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

ทักษะ:

Microsoft Office, CSS, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.