เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirement: English.
• Responsibilities:Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Basic Qualifications/Skills Needed.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication in English and Thai.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported .
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Shift timings/requirements to work weekends and holidays.
• Please note that this role requires you to work on shift rotational basis and you will be working 5 days/ week with 2 consecutive rest days.

ทักษะ:

TypeScript, node.js, MongoDB, English

ประเภทงาน:

งานประจำ

• Collaborate with the product team to ensure effective implementation of products.
• Perform full lifecycle software development, from design to testing.
• Take ownership and accountability for assigned tasks and projects.
• Design, code, document, and test software using accepted languages and frameworks.
• Follow established coding standards and processes.
• Commit to delivering high-quality products to end-users.
• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years of relevant work experience in software development.
• Professional proficiency in written and verbal English.
• Demonstrated track record in building efficient and scalable architectural solutions.
• Strong expertise with Javascript, ECMAScript, and Typescript..
• Strong expertise with backend technologies and Node.js runtime..
• Preferred experience with NestJS.
• Preferred experience with React and Next.js.
• Knowledge of design patterns, object-oriented programming (OOP), and functional programming concepts.
• Experience with backend performance optimization.
• Experience in handling, configuring, optimizing, and monitoring MongoDB, PostgreSQL, Elasticsearch..
• Experience in test automation techniques.
• Experience in REST and third-party API integrations.
• Familiarity with secure software development practices.
• Exposure to DevOps practices.
• Exposure to collaborating tools like GitHub, JIRA, Confluence.
• Compensation and Benefits.
• Competitive base salary.
• 10 days of annual leave in the first year, growing by 1 day per year to 15 days per year.
• 5 days of business leave.
• 10 - 20% Share of commission from owner and client referral.
• Health insurance on top of standard social security.
• BOI-sponsored visa & work permit for expats.
• Work Culture.
• International work environment and culture.
• 5 work days per week with 2 days work-from-home.
• Established and defined career paths.
• Monthly Celebration & Parties.
• Company Values.
• Customer & Partner First.
• Integrity & Reliability.
• Team Collaboration & Innovation.
• Proactive Ownership.
• Performance Culture: Work hard, have fun, make history.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Handle incoming customer requests in a friendly, empathic and effective manner.
• Manage and execute projects and administrative tasks, fast, reliable, and with attention to.
• detail.
• Successfully and independently with little guidance coordinate and complete projects.
• involving internal team members and external counterparts. (suppliers, partners, customers).
• At least Bachelor s degree in any fields.
• Excellent interpersonal, communication and organizing skills.
• Very good written and spoken English and Thai, Chinese is a big plus.
• High attention to detail, well organized, with a sense of urgency and a drive to get things done.
• Previous work experience in real estate, in hospitality, or in sales is advantageous.
• Available and flexible to work in an assigned shift..
• Fast career development as the company is growing fast (20% per month) fueled by international investors' funding, which results in frequent new job openings.
• International work environment.
• Accident and health insurance on top of standard social security.
• Attractive opportunity for fresh graduates and professionals with previous experience in hospitality, sales, customer service.
• What s great about this opportunity?.
• Join an exciting and fast-growing startup in a hot industry, led by experienced Thai-international co-founders.
• Be part of a great company culture with quick decision making, fast career paths and a chance to make a difference.

ประเภทงาน:

งานประจำ

• วางแผนพัฒนาความรู้ความสามารถให้กับพนักงาน เพื่อให้สอดคล้องกับนโยบายและกลยุทธ์ของบริษัท
• วางแผน/ควบคุม/ติดตาม/ประสานงานการดำเนินงานด้านพัฒนาฝึกอบรมรวมไปถึงการพัฒนาพนักงานผ่านเครื่องมืออื่นๆให้กับพนักงานภายในองค์กร
• กำหนด/มอบหมายงาน และประสานงานไปยังส่วนงานธุรการและบุคคลภูมิภาค เพื่อดำเนินงานด้านงานพัฒนาบุคลากร ไปยังส่วนงานที่เกี่ยวข้อง
• วางแผนจัดทำ Training Plan เพื่อให้สอดคล้องกับ Key Capability ขององค์กร และ จัดทำ Training Requirement เพื่อจัดหาผู้ว่าจ้าง และ วิทยากรที่เหมาะสมสำหรับการพัฒนาทรัพยากรบุคคล
• ติดตามและรายงานการวิเคราะห์ผลการดำเนินงานของสำนักงานทรัพยากรบุคคล เพื่อพัฒนาคุณภาพของพนักงานภายในองค์กร
• รายงานผลการดำเนินงานโครงการต่างๆ ของงานพัฒนาทรัพยากรบุคคลต่อผู้บริหาร.
• Job Skills & Qualifications.
• ปริญญาตรี หรือปริญญาโท ด้านบริหารบุคคล หรือสาขาอื่นที่เกี่ยวข้อง
• ประสบการณ์ด้านพัฒนาองค์กร 7 - 9 ปี ในงานด้านการพัฒนาบุคลากร / พัฒนาองค์กร
• มีทักษะภาษาอังกฤษสามารถสื่อสารได้ในระดับดี
• มีประสบการณ์ด้านการเป็น Internal Trainer หรือ วิทยากรกิจกรรมพนักงานสัมพันธ์
• มีความรู้และทักษะงานด้านพัฒนาทรัพยากรบุคคล (HRD) พัฒนาทรัพยากรบุคคล
• มีทักษะทางด้านการนำเสนอ และการวิเคราะห์
• มีความรู้ความเข้าใจด้านภาษาอังกฤษเป็นอย่างดี
• มีความรู้เรื่องกฎหมายแรงงานที่เกี่ยวข้องรวมถึงระเบียบเรื่องค่าจ้างและสวัสดิการต่างๆของ
• บริษัท
• มีทักษะในการเจรจาต่อรองเป็นอย่างดี
• หากมีความรู้ ความเข้าใจหรือประสบการณ์การทำงานด้านโลจิสติกส์ ซัพพลายเชนจะพิจารณา
• เป็นพิเศษ.
• Contact Information:-.
• K. Thanakarn.
• Thai Beverage Logistics Co., Ltd.
• อาคารไทยเบฟควอเตอร์ ถนนรัชดาภิเษก แขวงคลองเตย เขตคลองเตย กรุงเทพมหานคร 10110.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, English, Thai

ประเภทงาน:

งานประจำ

• Receive inbound calls from customers regarding after-sales service..
• Perform after-sales service tasks for customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchase through official store, replace products for customers in case they are defective).
• Provide inventory stock checks for customers through phone calls. (e.g. customers ask to check if the new product is available to buy at official store's branch.).
• Working Hour.
• 3 shifts (9.00 - 18.00, 10.00 - 19.00, 12.00 - 21.00).
• Shifts will be announced 2 weeks or 1 month in advance.
• 2 days off (can be split in some cases).
• 1-month training and 2-month probation period.
• Thai nationality.
• Bachelor's Degree.
• English proficiency: B2 or above.
• New graduates are welcome..
• Perks/Benefits;.
• Basic Salary.
• Performance Incentive.
• Diligent Allowance.
• Social Security.
• Group Insurance (Health).
• Annual Increment (As per company policy).
• Bonus (As per company policy).
• Leave Entitlement (AL, SL, BL, etc.).
• Entertainment Events (Whole year).
• Yearly Health Check-up (As per company policy).
• Special Rewards & Points to redeem any special vouchers, gifts, etc.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

ทักษะ:

Software Development, Automation, Assurance, English

ประเภทงาน:

งานประจำ

• Able to response all aspects of testing and owning the quality of application release through software development life cycle (SDLC) or agile method to reduce future operation cost of application by automation testing technique.
• To cooperate in the enhancement of the methodologies employed for test strategy defining, test planning and execution, defect tracking, and metric and status reporting.
• To interact with stakeholders to plan testing for delivery of products and enhancements and to assure products meet product requirements and quality standards.
• To be a part of solution delivery team to plan and execute automated for functional and non-functional tests.
• To report issues and results, researching and identifying root causes as appropriate, documenting accordingly.
• To ensure that testing addresses requirements as agreed with other stakeholders.
• To identify opportunities to apply existing automation or other tools to meet testing needs.
• To work across teams as a coach to enhance quality assurance/testing and help to develop/execute performance and automation testing throughout the business as appropriate.
• Bachelor s degree/Master s degree in Computer Science, Computer Engineering, Technology Management or related fields.
• Manage team sizing 10 staffs up.
• Minimum 5 years of experiences in automated tester role.
• Strong knowledge in Continuous Integration (CI) and Continuous Development (CD).
• Strong knowledge in QA methodologies, of the software development process.
• Basic knowledge in financial services industry.
• Knowledge software automate testing.
• Prior experience in preparing test plan / test case / Test script is a must.
• Good strategic thinking, analytical skill in interpreting functional requirements and design documents to develop appropriate test plan.
• Test automation tool; Robot Framework, SOAPUI, Cucumber, Gherkin, Ruby, Selenium, etc.
• Understanding of the basic financial, business model and processes.
• Strong analytical and problem - solving skills.
• Problem solving skill.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Sales, Digital Marketing, English

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 12 years of experience in advertising sales, digital marketing, consulting, or media.
• Experience in people management.
• Ability to communicate fluently in English and Thai to engage with clients in the region.
• Experience in managing and developing sales teams.
• Experience influencing executive-level clients and stakeholders.
• Experience in sales or operations management, planning, and systems thinking, with the ability to align strategies and deliver customer business outcomes.
• Knowledge of Google Ad Solutions, video advertising (e.g., AI-powered Performance, CTV, AI-powered Video) and the market landscape across traditional and digital brand media advertising.
• Understanding of customer business objectives and ability to develop joint business plans in ambiguous environments.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and the customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As a Google Customer Solutions (GCS) Sales Manager for the Mid-Market Sales (MMS), Small Business Sales Engage (SBS-E) and Accelerated Growth Team (AGT) programs, you will manage business engagements with GCS advertisers in the market. You will own and strengthen executive-level client relationships and provide business growth strategy consultation through key C-level meetings, quarterly reviews, and engagements.
• You will be responsible for recruitment, coaching and development of a team of Account Strategists and Account Executives, helping them engage with executive stakeholders and clients. You will also partner with cross-functional teams (e.g., Agency, gTech, Marketing, Product and Sales Activation (PSA), and International Growth) to help drive the success of the overall mid-market segment.
• Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
• Manage a team of Account Strategists and Account Executives, set and communicate team priorities and make decisions and support activities that align with Google s values.
• Build and manage relationships with C-level clients and partner stakeholders. Develop an understanding of their business challenges, marketing objectives, and metrics.
• Structure a joint strategy between Google and clients, and lead a cross functional team within Google to collaborate on projects and drive client success.
• Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Build the knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ทักษะ:

Problem Solving, Statistics, English

ประเภทงาน:

งานประจำ

• Excellent communication rapport-building skills.
• Strong analytical skills.
• Strong ability to provide Operations Director/Managers with inputs on possible resolutions and recommendations on WFM and Reporting -related issues.
• Able to take Management direction and cascade to staff.
• Strong coaching skills.
• Provide solutions to escalated issues and updates on account SLA concern to Operations and uppper management.
• Responsibilities:Develop and implement Customer Service inbound and outbound contact strategies.
• Ensure Call Center applications, routing, hardware and software technologies (i.e., Nice, IEX, Aspect,Verint, Genesys & AVAYA) are running as designed.
• Maximize effectiveness of technology and manpower through direct involvement in forecasting and staffing (call volume, AHT, Adherence, Shrinkage, etc.).
• Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX)Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM.Troubleshoot call routing application and system related issues with team members and partners, and provide timely resolutionRequired to interact daily with the call center leaderships team through project work, presentations, defect analysis, problem solving and strategy.
• Analyze real-time metrics of call-handling, talk-time and other KPI s via Workforce Management (WFM) to determine risks to service level targets and escalate issues accordinglyMaintain overall operational performance statistics on an interval, daily, weekly and monthly basis (Service Level, Occupancy, ASA, AHT, Adherence, etc.).

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Problem Solving, Quantitative Analysis, Research, English

ประเภทงาน:

งานประจำ

• Bachelor Degree preferred.
• Proficiency in English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities:Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Business Development, Google Ads, YouTube, English

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 5 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 3 years of experience with an advanced degree.
• Ability to communicate in English and Thai fluently in order to interact in this customer-facing sales role.
• 5 years of experience in sales, advertising, media sales, or internet environments.
• Experience with Google Ads and YouTube account management, managing advertising, or media campaigns.
• Experience in media across a variety of platforms (e.g., TV, radio, print, sponsorship, etc.).
• Experience managing multiple accounts simultaneously with great attention to detail.
• Ability to succeed in a rapidly changing environment with excellent problem-solving and creative thinking skills.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• Within Google Customer Solutions, the Accelerated Growth Team (AGT) supports small and medium sized businesses with significant growth potential. AGT specializes in building full funnel strategies to increase customer's return on investment, scale customer business base, and ultimately make business grow.
• As an Account Strategist within AGT, you will identify and grow key client prospects within a segment of the Google Customer Solutions ecosystem, and set them up for accelerated and sustainable growth on our platforms. You will collaborate with the Account Management teams to devise strategies to drive innovative growth to our clients and the Google business.
• Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
• Manage a portfolio of businesses by identifying opportunities for growth, understanding growth drivers, managing risks and building quarterly plans for achievements.
• Drive customer growth by delivering outstanding customer sales experience and achieving customer business and marketing objectives.
• Own end-to-end sales process, by driving customer outreach, business pitches, solution implementation and performance evaluation.
• Work towards quarterly business and product growth goals.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Business Development, Google Ads, English

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing roles.
• Ability to communicate in English and Thai fluently in order to interact in this customer-facing sales role.
• Experience working with channel sales, advertisers, agencies, or clients.
• Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, and competitive selling.
• Expertise in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
• Ability to manage and prioritize a portfolio in an advertising or media sales context and to achieve goals that drive growth.
• Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
• Businesses of all shapes and sizes rely on Google s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
• As a GCS Account Strategist, you will be a seller to GCS strategic customers. With a more focused portfolio of clients, you will gain a deep understanding of their clients marketing objectives and build short- and medium-term (1-6 month) strategies to meet those goals, in part by improving campaign performance, implementing best practices, driving Google product adoption, and influencing customer budgets.
• Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers and we have fun doing it.
• Manage a portfolio of businesses and develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.
• Collaborate within the team, aligning workflow among team members to execute plans and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience to Google's partners and clients.
• Pitch and consult with customers proactively to support annual digital marketing discussions and budgets.
• Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions and promote other Google products.
• Identify key client stakeholders and consult with customers proactively on calls and in person to support annual digital marketing discussions and budgets.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Market Research, Research, English

ประเภทงาน:

งานประจำ

• Department: Sales.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Drive expansion of the company s customer base and achieve sales growth targets.
• Define and implement innovative business models to optimize outcomes.
• Identify and engage with new potential customers, including international markets.
• Develop customized sales proposals aligned with client needs.
• Proactively seek and evaluate new business opportunities in the market.
• Build and maintain long-term relationships with clients.
• Conduct thorough market research to identify new markets and emerging trends.
• 3+ years of experience in Sales, Business Development, Business Partnerships, or related fields.
• Fluent in English (business-level proficiency required, both written and spoken).
• Proficient in Microsoft Excel and PowerPoint.
• Experience in the licensing business is a strong advantage.
• Exceptional communication, negotiation, and relationship-building skills.
• Strong grasp of sales performance metrics and data-driven decision-making.
• Analytical thinker with the ability to learn quickly and adapt in a dynamic environment.
• Able to work onsite 5 days a week (Flexible working hours).
• ประสบการณ์ 4 ปีขึ้นไป.
• จำนวน 1 อัตรา.

ทักษะ:

Salesforce, Mandarin, English

ประเภทงาน:

งานประจำ

• Develop strong customer relationships by delivering exceptional technical and analytical support alongside high levels of customer service via phone, email, chat, and other channels as appropriate.
• Identify customers specific support and configuration requirements, set clear expectations, and resolve issues in line with key performance indicators (KPIs).
• Ensure all cases are resolved or escalated to the appropriate stakeholders in a timely manner, in accordance with company service level agreements (SLAs), while priorit ...
• Accurately log all internal and external customer issues in SiteMinder s CRM tool (Salesforce).
• Actively participate in product enhancement initiatives and training sessions (face-to-face, virtual, and self-led).
• Contribute to the development and evolution of SiteMinder products and systems by providing innovative and comprehensive feedback.
• Test compatibility of new features with existing product functionalities and document observations and outcomes.
• Stay up to date with technical and feature developments through workshops, internal communications, and ongoing training.
• Identify opportunities to improve support processes and take ownership of driving process enhancements.
• What you have .
• Fluency in English and Mandarin (spoken and written) with the confidence to engage diverse customers.
• Technical aptitude, ideally within hospitality or hotel tech, with the ability to troubleshoot browser and connectivity issues.
• Experience in a fast-paced, high-volume support environment with SLA/KPI targets.
• Strong analytical mindset. Able to quickly identify root causes and deliver smart, effective solutions.
• Comfortable navigating multiple systems simultaneously while staying organized and detail-focused.
• A natural communicator who can simplify technical concepts for non-technical users.
• Proactive, commercially aware, and motivated by team success.
• Thrives in a remote or hybrid setup and takes full ownership of outcomes.
• Flexible to work shifting schedules, including weekends and holidays; must be based in Thailand or Malaysia.
• Our Perks & Benefits .
• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

ประสบการณ์:

9 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 9 years of experience in operations management and facilities management.
• Experience in critical facility operation management.
• Ability to communicate in English fluently to work with local and other internal stakeholders.
• Experience working in data center environments, including building and operating infrastructure.
• Experience with initiating and executing initiatives in a global environment.
• Ability to perform operational assessment and risk analysis of third-party sites.
• Ability to forecast resource requirements in a data-motivated way.
• Excellent problem-solving skills.
• Passion for operations and people management.
• As a Data Center Technical Operations Manager, you will be involved in nearly every aspect of colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google data center engineering team, hardware operations, network infrastructure and third-party data center vendors and operators with a focus on operability, maintainability and reliability. You will represent the operations organization, and will be responsible to ensure operability, maintainability and reliability are critical criteria for Google assets.
• You will provide occasional on-call support to the global third-party data center operation, support the risk management program by escalating findings to ensure business awareness and provide prompt mitigation strategies. You will manage documents and trend relevant Operations and Maintenance (O&M) data and contribute to Global program initiatives. You will oversee technical and team leads through the successful completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to the global standard and perform operational assessment and risk analysis of third-party party co-location facility (COLO) sites, while also supporting the site selection process through operational and technical knowledge. The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
• Own COLO facility operation within an area/region, with full accountability for this area tactically and strategically.
• Keep key stakeholders informed about current work and are able to discuss strategic decisions and directions with them while coordinating the planning of critical activities.
• Analyze and de-conflict regional COLO work notification and change requests to ensure successful completion of planned and reactive maintenance within COLO sites.
• Provide technical support for mini-cluster COLO sites within a region and act as liaison between the COLO provider and cross-functional teams and stakeholders.
• Respond to critical events and alarms in accordance with contractual obligations while providing technical expertise during incidents.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ทักษะ:

Microsoft Office, CSS, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Creative Execution: Develop and implement compelling visual merchandising concepts for all stores and counters, ensuring they align with global guidelines and local market relevance.
• Project Coordination: Manage the end-to-end process of prop sourcing, production, and installation for campaigns and store animations, overseeing budgets and timelines.
• Brand Guardianship: Uphold the distinctive brand ethos by ensuring impeccable presentation and consistency across all retail environments and brand touchpoints.
• Stakeholder Collaboration: Work closely with the retail, marketing, and regional creative teams to deliver integrated and impactful brand statements.
• We are seeking a creative and organized individual with a deep appreciation for design and the brand philosophy. You are a natural collaborator who can transform concepts into tangible, three-dimensional realities.A background in visual merchandising, architecture, fine arts, or a related creative field.
• Demonstrated experience in a visual merchandising or creative role.
• A strong understanding of three-dimensional space and design principles.
• Excellent communication and influencing skills in both Thai and English.
• Strong project management and organizational abilities, with the capacity to work independently.
• What's In It For YouA place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!).
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal.
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!.
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make concrete difference.
• L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with 42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
• L'Oréal Luxe is the global leader in luxury beauty and fine fragrance. With more than 35,000 luxury beauty experts across the globe, our mission is to craft the best luxury beauty products and experiences in fragrance, skincare and makeup. Through a portfolio of 25 aspirational and complementary brands, L'Oréal Luxe expresses its unique vision for luxury beauty: La Culture de l'Écart.
• We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.