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สามารถต่อรองได้

• Develop Customer Experience strategy and customer journey from generated customer insights.
• Seek and provide SCB's products and services as per customer requests over the phone with strictly comply with SCB's policy.
• Understand customer's need, offer a solution and solve customer's problems by applying empowerment criteria set and/or pass the requests to concerned units.
• Follow up the progress of customer problems and solve them according to working instructions.
• Provide detailed information, compare product & service benefits with competitors, and offer the best suitable product and/or service to clients.
• Bachelor's degree in any or related fields.
• Minimum of 1 year of relevant work experience in customer center agent.
• Able to work under pressure and on shift work.
• Strong interpersonal skill and service-minded.
• Good command of spoken/written in Thai and English with English Proficiency Test (TOEIC, TOEFL, IELTS).
• Good skill in Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Customer Focus, Customer Service, Attention to Detail.
• We're committed to bringing passion and customer focus to the business.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ประสบการณ์:

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ประเภทงาน:

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เงินเดือน:

สามารถต่อรองได้

• POSITION SNAPSHOT<br/>Location: Bangkok, Pathumwan<br/>Company: Nestlé<br/>Business Unit/Division: Communication & Marketing Services<br/>Full-time<br/>Bachelor Degree in Business Administration or other related fields<br/>3+ years of Commercial experience <br/> A DAY IN THE LIFE<br/>1. Manage P2P process for assigned CMS teamIssue PO/PR.
• Follow up with suppliers to ensure no outstanding PO & PO after Invoice.
• Work on required admin tasks to proceed agreed suppliers rebate.
• Help assigned CMS team on other administrative tasksMeeting room booking & arrangement.
• Issue FOC.
• Help ensure marketing training end-to-end administrative tasksCoordinate with internal and external stakeholders for venue booking and meeting arrangement.
• Update Marketing team list & their training record.
• Manage registration for some global trainings.
• Prepare & send out training invitation.
• Prepare & summarize registration & evaluation form.
• Update (with recording & presentation) & clean up Marketing Training Library.
• Help to manage (& develop) assigned marketing training materials & marketing systemsFacilitate/develop assigned marketing training materials eg. VDO tutorials.
• Play a role as sytem admin for marketing training sharepoints & marketing systems.
• br/> ARE YOU A FIT?Bachelor's Degree in Business Administration (i.e. Marketing) or related field.
• At least 3 years of commercial experience.
• Good command of Thai and English.
• Result oriented and can-do attitude.
• Strong service mind & good problem-solving skills.
• Able to multitask and can work well under pressure with minimum supervision. We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.