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Job type:

Full-time

• Lead the full audit cycle of business audits and communicate findings and areas for improvement to the ExCom/ OpsCom and the board audit committee.
• Be an agent for change by delivering quality audit reports with practical, effective and actionable recommendations, agreed with management, and aligned to the company s strategy, including digital transformation, CX and innovation.
• Conduct follow up reviews to ensure effective remediation of audit findings and positive improvement and impact to the control environment.
• Lead the development of the three-year audit plan and the annual plan by performing risk assessments with 2nd line, ExCom/ OpsCom, and other key stakeholders.
• Prepare papers for monthly ExCom/ OpsCom, and monthly Group reporting.
• Develop knowledge regarding regulatory requirements, emerging risks and audit methodology, and be the lead in educating and disseminating this knowledge to other auditors within the department.
• Promote innovative and technology driven auditing techniques through the use of data analytics and other automated auditing tools.

Skills:

English

Job type:

Full-time

• Lead the development and implementation of a communication strategy, both internal and external, that align with FWD overall mission and vision by increasing awareness, consideration, and attribute of FWD brand.
• Create superior FWD visibility through all PR strategic tools and tactics in order to support commercial side of company, which including product, e-commerce, partnership, or where communication is needed in order to reach company commercial target and objective.Oversee the company CSR strategic plan in order to achieve ESG target and ...
• Provide strategic communications counselor to senior management by guiding and building management profiling that help create a strong.
• Serve as the company spokesperson by leading FWD response in matters that could impact the company's interests.
• Oversee activation and go-to-market implementation in order to achieve communication objective in both corporate and commercial level.
• Evaluate, monitor and develop strategic of PR performance via traditional and digital measurement which include PR value, estimate average viewpoints for on-line medias, and media type ratio.
• Maintain PR performance best practice as well as establishing measurement models and processes that optimize team performance and achieve its objectives.
• Oversee with BU across company in creation of communication materials both internal and external to make sure that content meets FWD customers led philosophy and clarity approach.
• Display outstanding listening skills, and proven ability to work cooperatively and collaboratively with others across business units, functional departments and disciplines.
• Coach and develop team capability to understand FWD DNA and at the same time be able to manage team capability development, career path and competency development.
• Lead team members to achieve company vision and mission by empowering team members to be able to learn and growth as a project leaders in their responsibility area.

Skills:

Digital Marketing, Social media, English

Job type:

Full-time

• Develop and implement marketing campaigns for both product marketing and digital marketing. Oversee and manage the budget and timeline to ensure a successful project launch.
• Work closely with all related parties to ensure the smooth launch.
• Digital Media Execution.
• Create and execute comprehensive media plans, ensuring effective budget management for each project s media spending.
• Operate to distribute and control the quality of the final materials before releasing to media.
• Collaborate with media vendors and platforms to negotiate rates, secure placements, and ensure the smooth execution of media buys.
• Data Analysis and Reporting.
• Track and analyze the performance of product & digital marketing campaigns using various analytics tools. Use insights to optimize future campaigns.

Skills:

Event Planning, Compliance

Job type:

Full-time

• Facilitate effective communication with clients, visitors, and staff while maintaining a professional and courteous manner.
• Provide accurate and timely information regarding office facilities, meeting room locations and availability, as well as responding to general inquiries.
• Enforce security protocols by managing visitor logs, access badges, and overseeing office entry procedures.
• Maintain and update office records and databases to ensure accuracy and accessibility.
• Manage lost and found items, keeping detailed records and ensuring proper handling.
• Prepare reports, presentations, and analyze data to support decision-making and organizational objectives.
• Assist in event planning and coordination, as well as coordinate with housekeeping to ensure a well-maintained office environment, particularly for board and top management meetings.
• Handle confidential information with discretion, ensuring data security and compliance with organizational policies.
• Support ad-hoc administrative tasks assigned by the supervisor to enhance operational efficiency.

Job type:

Full-time

• Implementing and maintaining the deterministic or stochastic Prophet model, data conversion system, and database infrastructure to support actuarial analysis and reporting processes.
• Providing support in the Prophet modelling and data delivery processes to facilitate the fast-close initiative.
• Implementing new products into the deterministic Prophet model and enhancing the data conversion system and/or database infrastructure to support the new product implem ...
• Providing support to facilitate the implementation and testing of ad-hoc model and data change requests and/or project deliverables.
• Investigating, testing and resolving the Prophet model and/or data issues associated with new product implementation, ad-hoc model and data change requests, etc.
• Identifying and communicating about risks and issues in the Prophet modelling and data delivery processes.
• Preparing documentation of changes to the Prophet model, data conversion system, and database.

Job type:

Full-time

• Coach the Compliance team on Regulatory Change Process and assessment, remediation and reporting of Compliance Risks and provide support with the investigation and reporting of Compliance incidents;.
• Ensure that compliance risks are considered in the overall risk assessment process for FWD Thailand and that reports from risk assessments include all required compliance information and that compliance controls, including monitoring, relate to the risks identified by the business;.
• Liaise with regulators and industry bodies and participate, where possible, in industry meetings to ensure knowledge exchange about regulations and to improve compliance risk management knowledge;.
• Responsible for Compliance reporting to relevant stakeholders including local management, Group, and relevant committees.
• Regulatory and Corporate Compliance Program.
• Develop and maintain Regulatory & Corporate Compliance Program.
• Review and monitor company regulatory compliance strategies/processes and regulatory compliance across company.
• Facilitate Business Unit (BU) to embed regulatory compliance procedure in BU process.
• Conduct monitoring and Regulatory & Corporate Compliance review to ensure consistent compliance.
• Assessing, monitoring and reporting of regulatory compliance requirements and related risks.
• Policies and procedures updating.
• Draft compliance policies and procedures taking into account compliance obligations.
• Announce and follow-up to ensure that compliance policies and procedures are implemented and maintained including that control testing and monitoring.
• Design and periodically update the compliance related policies and procedures.
• Centralize the regulatory library within the company.

Skills:

Assurance, Excel, SQL, English

Job type:

Full-time

• Perform Anti-Financial Crime (AFC) data analytics (including AML and FATCA/CRS) to identify anomalies, potential risks, and system gaps across business processes.
• Validate system configurations and data controls to ensure full alignment with AFC regulatory requirements and internal compliance standards.
• Analyze complex datasets to detect trends, patterns, and emerging risks, and translate findings into actionable insights for risk mitigation.
• Conduct quality assurance (QA) reviews on AFC-related processes and high-risk cases to ensure accuracy, completeness, and compliance with policy and regulatory requirements.
• Document findings and escalate material issues with clear, actionable recommendations to strengthen controls and improve compliance effectiveness.
• FATCA Case Management & Questionnaire Review.
• Review and consolidate FATCA Questionnaire responses from Underwriting (UI), Policy Owner Services (PO), and Claims departments for COO approval prior to submission to Compliance.
• Review and summarize FATCA cases recorded in the manual log, ensuring completeness and accuracy of case documentation.
• Maintain organized records of all FATCA-related activities to support audit readiness and regulatory reporting.
• Management Information (MI) Reporting.
• Prepare analytical reports for Management and Compliance (BU Report) covering alerts backlog, system stability, and data reconciliation exceptions.
• Generate MI (Management Information) report and distribute to Group Office management team (GO Report) on a regular cadence.
• Deliver BU and GO analytical & MI reporting to senior management (BU CEO, CTO, Head of Data, COO, CCO).
• Design and develop reports and dashboards to visualize risk and compliance metrics in a clear, digestible format for executive audiences.
• Cross-Functional Collaboration & Continuous Improvement.
• Drive cross-functional collaborations with Technology, Data, Operations, and Compliance to strengthen data analytics capabilities and support business decision-making.
• Proactively identify opportunities to improve data quality, reporting efficiency, and analytical processes.
• Create and maintain documentation including requirements, data definitions, business rules, and Standard Operating Procedures (SOPs).
• Bachelor's degree or higher in Computer Science, Data Science or related fields.
• At least 5 years in data analytics, business intelligence, or MIS role, preferably in insurance or financial services.
• Experience with AML/CTF/FATCA/CRS regulatory frameworks is highly preferred.
• Preferred Certified Anti-Money Laundering Specialist (CAMS) or relevant AML/Compliance certification.
• Skilled in Advanced Excel, SQL, Power BI and RPA (UiPath and/or Power Platform).
• Excellence communication in Thai and English (Need to communicate with Group office in HK).

Skills:

Compliance, Internal Audit, Risk Management

Job type:

Full-time

• Own end-to-end AFC incident management, ensuring timely resolution, SLA compliance, and proper escalation in line with Incident Management Policy.
• Manage the full incident lifecycle including identification, classification, investigation, root cause analysis, remediation, and reporting.
• Lead and challenge root cause analysis and remediation plans to ensure effectiveness, timeliness, and prevention of recurrence.
• Track and monitor remediation actions from Operations, Compliance, Internal Audit, and regulators through to closure.
• Ensure accurate, timely reporting of incidents and key risk issues to Management, Risk Management, and Compliance.
• Transaction Monitoring (TM) & Risk Monitoring.
• Perform end-to-end review of TM alerts and validate quality of investigation, documentation, and decision rationale in line with AML/CTF standards.
• Ensure alerts are handled within defined SLA and escalated appropriately.
• Conduct retrospective reviews, sampling, and thematic analysis to identify trends, systemic issues, and emerging risks.
• Perform independent validation of TM rules, including post-implementation reviews of rule changes and system enhancements.
• Identify control gaps, process weaknesses, and compliance breaches through continuous monitoring activities.
• Quality Assurance.
• Perform quality assurance reviews of high-impact to ensure accuracy, completeness, and alignment with policy terms and Standard Operating Procedures (SOPs).
• Review AFC case management activities, including questionnaire responses and case documentation, to ensure compliance and audit readiness.
• Document findings and escalate material issues with clear, actionable recommendations and maintain proper documentation and records to support regulatory reporting and audit requirements.
• Risk Reporting, Advisory & Continuous Improvement.
• Prepare and deliver insightful MI and risk reporting on TM, incidents, QA outcomes, and key risk issues to senior management and governance forums.
• Collaborate cross-functionally to drive remediation, improve processes, and enhance overall control environment.
• Support training, knowledge sharing, and continuous improvement initiatives to uplift AFC risk management capability.
• At least 5 years of experience in AML/CTF, Compliance, Risk Monitoring, Transaction Monitoring (TM), or Operational Risk within financial services and/or insurance.
• Solid experience in incident management, root cause analysis, and remediation tracking.
• Hands-on experience in QA / control testing / audit support for AFC or operational processes.
• Exposure to claims, underwriting, or policy servicing operations is an advantage.
• Proven experience in stakeholder management across Line 1, Line 2 (Compliance), Risk functions and senior management.

Skills:

Compliance, English

Job type:

Full-time

• Perform batch name screening (Maker L1) against sanctions lists and watchlists.
• Review screening results and identify potential matches (alerts/hits).
• Conduct initial assessment to classify True Hit vs False Hit based on defined criteria.
• Prepare clear investigation notes and rationale for each case.
• Escalate cases to Checker (L2) with complete supporting information.
• Ensure all cases are processed within defined SLA timelines and productivity targets.
• Maintain accurate documentation and audit trail for compliance and QA review.
• Support query handling / rework for cases flagged by QA or Checker.
• Monitor batch screening outputs and support daily workload tracking.
• Bachelor s degree in Business Administration or related fields.
• Certified Anti-Money Laundering Specialits (CAMS) or AML-related certification or Internal AML and Compliance trainings.
• At least 3 years of experience in AML Name Screening / Sanctions Screening / Know Your Customer (KYC) / Customer Due Diligence (CDD).
• Experience working under maker-checker model and exposure to QA feedback / audit / regulatory review is advantage.
• Excellence command in Thai and English.

Skills:

Compliance, Risk Management, English

Job type:

Full-time

• Perform key QA activities and review completeness, accuracy, and consistency of Line 1 and Line 1.5 deliverables for AML compliance with regulations and FWD's policy.
• KYC/eKYC Random QA validate completeness of KYC data per AML requirements; ensure data accuracy and proper system capture.
• CDD/EDD Random QA validate completeness of CDD/EDD per AML requirements; ensure data accuracy and system integration.
• NSS + CRR QA review quality of Line 1 alert closures; monitor SLA compliance; verify correct alert workflow routing.
• TER + PR provide QA and oversight on Trigger Event and Periodic Reviews.
• FATCA/CRS QA & Regulatory Activities.
• Perform random reviews (UW/POS/Claims) of FATCA/CRS self-certification forms for completeness and accuracy to ensure FATCA/CRS data is accurately and completely captured in the system.
• Conduct high-value account reviews to ensure compliance with FATCA/CRS requirements.
• Validate FATCA/CRS data quality prior to submission to the Revenue Department.
• Review FATCA Internal Certification from Operations before Management sign-off.
• Conduct electronic search to find overseas indicia and identify reportable customers (FATCA = U.S. indicia; CRS = any participating country 113 countries).
• Prepare FATCA/CRS data in the Revenue Department template and translate customer data from TH to EN.
• Submit reportable customers to the Revenue Department and IRS.
• Review results from Line 1 and report to Line 2 for review.
• Review customer data (FATCA Customer Due Diligence) to identify U.S. indicia of policyholders and premium payers.
• Review and consolidate FATCA Questionnaire responses from UI/PO/Claims for COO approval prior to submission to Compliance.
• Review and summarize FATCA cases recorded in the manual log, ensuring completeness and accuracy.
• Training, Follow-up & Reporting.
• Provide ad-hoc AML training when there is a change of AML process or request by Line 1.
• Deliver AML and FATCA/CRS training and guidance to Line 1 and act as trainer for Line 1 with Line 2 providing train-the-trainer support.
• Report QA results and key AML/FATCA risks to Management and Compliance.
• Assess inclusion of Vendor / Seller / Hospital Partner under Line 1.5 oversight consideration.
• Support regulatory-critical FATCA/CRS certification and data validation activities.
• Bachelor s degree or higher in Business Administration or related fields.
• Certified Anti-Money Laundering Specialist (CAMS) or relevant AML/Compliance certifications.
• LOMA 1-2 is a plus.
• At least 3 years in compliance, QA, operations, or risk management preferable in life insurance or financial services. Strong knowledge in AML/CTF, FATCA/CRS regulations.
• Experience with KYC/CDD/EDD processes and regulatory reporting is highly preferred.
• Excellence command in Thai and English.