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Experience:

3 years required

Skills:

Microsoft Office, Budgeting, Payroll, English

Job type:

Full-time

• To supervise and coordinate all restaurant food and beverage service operations, ensuring excellent guest service, effective communication with Kitchen and Bar teams, and maximizing sales through product knowledge and upselling techniques.
• PRIMARY RESPONSIBILITIES.
• Administration.
• Responsible for staff scheduling and payroll cost to ensure adequate coverage according to established practices and maximize on labour potential; Plans work assignments based on room occupancy forecast, Event orders and VIP list. Adjust schedules to meet emergencies, coordinates with other managers regarding emergency staffing.
• Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
• Maintains established par stock for operating supplies to ensure smooth operation.
• Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability.
• Establishes control procedures for reconciliation of Cashiering before and after service.
• Executes the general responsibility necessary to minimize costs in operating the restaurant and achieving sales goals.
• Technical.
• Oversees service standard in the restaurant. Ensures that the team conform to the required standards and meet or exceed guest's expectation.
• Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.
• Participates in the planning of menus & beverage lists.
• Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees.
• Implements and enforces safety regulations and house rules.
• Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.
• Be familiar with changes and trends in the competition and the market place.
• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 3-5 years of experience in restaurant and bar operations, with at least 1-2 years in a managerial role.
• Strong knowledge of food & beverage operations, service standards, wines, spirits, cocktails, and menu planning.
• Proven leadership and team management skills with the ability to motivate and develop team members.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Good financial acumen, including budgeting, cost control, inventory management, and revenue optimization.
• Ability to analyze sales reports and operational performance metrics.
• Knowledge of health, safety, hygiene, and food safety regulations.
• Proficient in POS systems and Microsoft Office applications.
• Ability to work flexible hours, including weekends, public holidays, and evening shifts.
• Good command of English; additional languages are an advantage.
• Life & Health insurance.
• SSO.
• Duty Meals.
• Provident fund.
• Heartist Card.

Experience:

1 year required

Skills:

English

Job type:

Full-time

• Install, configure, maintain, and optimize Windows servers, workstations, databases, and peripheral equipment.
• Support onboarding processes by setting up user accounts, system access, and IT equipment for new employees.
• Collaborate with internal departments to maintain IT security, system performance, and emergency/crisis management readiness.
• Diploma in Information Technology.
• Minimum 1 year of relevant experience.
• Good reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.
• Knowledge of Windows Operating System.

Experience:

2 years required

Skills:

Quality Assurance, Recruitment, Thai

Job type:

Full-time

• Flexible on weekends and Public Holiday when team support needed.
• The Contact Center Manager is responsible for overseeing the daily operations of the contact center (Thai, Indonesia, Vietnam markets), ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role manages customer service representatives, drives performance improvements, implements processes, and ensures service quality standards are consistently achieved.
• Operations Management & Human Resources.
• Manage and supervise daily contact center operations (calls, emails, chat channels).
• Ensure service levels, response times, and KPIs are met.
• Develop and implement operational procedures and workflows.
• Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
• Order and control small assets (PC/monitors) and amenities for the center.
• Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts.
• Submit Overtime and monthly bonus file to Allegiance.
• Team Leadership.
• Recruit, train, coach, and develop contact center Team Leaders and agents.
• Conduct Monthly and annual performance reviews and provide constructive feedback.
• Foster a positive, motivated, and customer-focused work environment.
• Coordinate animation (monthly events) with Team Leader and Director.
• Handle escalated customer complaints and complex cases.
• Performance & Quality Management.
• Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
• Prepare operational reports and present performance insights to senior management.
• Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
• Identify training needs and organize coaching sessions.
• Compliance & Process Improvement.
• Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification.
• Required.
• Bachelor's degree in Business Administration, Management, or related field.
• 5+ years experience in customer service/contact center operations.
• Minimum 2-3 years in a leadership or managerial role.
• Strong knowledge of contact center KPIs and workforce management.
• Fluency in Thai (both spoken and written).
• Skills & Competencies.
• Strong leadership and people management skills.
• Excellent communication and conflict-resolution abilities.
• Analytical and problem-solving mindset.
• Experience with CRM and contact center systems.
• Ability to work in a fast-paced, performance-driven environment.
• Customer-centric approach.
• Preferred.
• Experience managing multi-channel or omnichannel contact centers.
• Knowledge of quality assurance frameworks.
• Experience with workforce management tools and reporting dashboards.

Experience:

5 years required

Skills:

Financial Analysis, Purchasing, Accounting, CPA, English, Thai

Job type:

Full-time

• Direct and coordinate hotel financial planning and budget management functions.
• Monitor and analyze monthly operating results against budget.
• Direct and coordinate debt financing and debt service payments with external agencies.
• Prepare annual reports of actual revenues, transfers, and expenses.
• Analyze financial outlooks and prepare financial forecasts.
• Prepare financial analysis for contract negotiations and product investment decisions.
• Ensure compliance with local, state, and federal budgetary reporting requirements.
• Establish and implement short- and long-range departmental goals, objectives, policies and operating procedures.
• Maintain an organizational structure and staffing to effectively accomplish the department's goals and objectives.
• Serve as primary legislative liaison relative to company financial issues.
• Direct financial audits and provide recommendations for procedural improvements.
• Conduct regular checks on procedures for purchasing, receiving, storing, issuing, food preparing and portioning.
• Bachelor's degree in accounting / finance.
• Additional certificate as a Certified Public Accountant (CPA) will be an advantage.
• Minimum 5 years of experience in a senior finance or accounting position or 2 years of experience in a similar capacity.
• High degree of professionalism with strong understanding of business acumen.
• Proficient in MS Excel, Word, PowerPoint, and relevant financial and accounting reporting systems.
• Fully conversant in accounting principles and financial regulation standards.
• Fluent in English and Thai communication.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

5 years required

Skills:

Cloud Computing

Job type:

Full-time

• Maintain highly available and resilient cloud infrastructure, meeting agreed SLO targets.
• configure, and optimize monitoring solutions to detect anomalies early and maintain system health.
• Analyze and tune system performance, networking, and workloads to improve efficiency and reduce operational costs.
• Respond to infrastructure incidents, perform root cause analysis, and implement permanent preventative solutions. Perform change request.
• Partner with ACP Platform teams, contribute to product design, and provide operation feedback to ensure seamless service delivery and support operations.
• Lead and ensure backup, replication, and failover plans across AWS regions for business continuity are well maintain and tested.
• Document incidents, update runbooks, and improve processes based on lessons learned.
• Build self-healing systems and automated remediation workflows to reduce manual intervention.
• Forecast and optimize AWS resources to handle traffic spikes using Auto Scaling and Load Balancing.
• Follow security best practice and compliance with Accor security standards.
• Infrastructure-as-Code (.
• IaC.
• maintain IaC using tools Terraform, CloudFormation, or AWS CDK to deploy and manage AWS resources.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience in cloud operations, and.
• 2+ years in SRE role is mandatory.
• AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or similar certifications is preferred.
• Fluent in English communication.
• Strong knowledge of cloud platforms (AWS) and services.
• Proficient in cloud monitoring and observability tools.
• Excellent problem-solving and analytical.
• Excellent communication and teamwork skills.
• Familiar with CI/CD, Terraform and Git.
• Solid understanding of.
• container orchestration Kubernetes or EKS.
• Strong focus on optimizing system efficiency and cloud costs.
• This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences.

Experience:

3 years required

Skills:

English, Thai

Job type:

Full-time

• Lead, train, and support the housekeeping team to ensure high cleanliness standards are consistently met.
• Inspect public areas regularly and follow up on corrective actions.
• Monitor use and inventory of cleaning supplies and equipment.
• Coordinate with other departments to address cleanliness and maintenance issues promptly.
• Minimum 2-3 years of housekeeping or public area experience, with at least 1 year in a supervisory role.
• Strong leadership, communication, and team management skills.
• Good attention to detail and problem-solving ability.
• Flexibility to work shifts, weekends, and public holidays as required.
• Hotel experience preferred.
• Ability to speak, read, and write in Thai is required; basic English communication is an advantage.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

3 years required

Skills:

Social media

Job type:

Full-time

• Post daily updates, reply to comment & direct messages and encourage user-generated content.
• Support promotional offers, influencer partnerships and F&B (food and beverage) marketing campaigns.
• Monitor online feedback, track social mentions and assist with guest review responses.
• Analytics & report tracking key performance metrics and compile monthly reports on engagement, reach and audience growth.
• Bachelor's degree in Marketing, Communications, Public Relations or Digital Media.
• Experience 1 to 3 years of digital marketing or social media experience, ideally within hospitality, tourism or lifestyle brands.
• Proficiency in content creation tools (Canva, CapCut, Adobe Suite) and social scheduling/analytics platforms.
• Strong storytelling ability, sharp copywriting skills, trend awareness and fluency in local and English languages.
• Competitive Salary and Benefits.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!.

Experience:

3 years required

Skills:

Inventory / Warehouse Management

Job type:

Full-time

• Oversees all reservations (rooms and outlets) across both Novotel Bangkok Future Park Rangsit and Navera Phuket - MGallery, ensuring accuracy in booking, inventory control, and guest information.
• Aligns with revenue strategy by monitoring booking trends, supporting forecast accuracy, managing allotments, and coordinating with Sales, Revenue, and F&B teams.
• Leads and standardizes operations by supervising reservation staff across both properties, maintaining consistent SOPs, and ensuring high service standards for guests a ...
• 3-5 years in Reservations/Front Office within an international hotel chain, with at least 2 years in a supervisory or managerial role.
• Proven track record in managing both room and outlet reservations, ideally in properties with high group, MICE, and F&B demand.
• Experience in revenue management collaboration and knowledge of Accor distribution/loyalty systems is highly desirable.

Experience:

1 year required

Skills:

English

Job type:

Full-time

• Patrol hotel premises and control access to restricted areas to prevent unauthorized entry or exit.
• Assist guests, employees, and management while ensuring safety and protection at all times.
• Respond promptly to emergencies, incidents, and crisis situations in coordination with relevant departments and authorities.
• Maintain accurate security records, inventories, and log books for operational reference.
• Follow hotel safety, fire, and emergency procedures while maintaining professional appearance and conduct.
• Secondary / High school education.
• Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting will be advantageous.
• Minimum 1 year of relevant experience in a similar capacity.
• Good reading, writing and oral proficiency in English language.
• No criminal record.

Experience:

3 years required

Skills:

System Administration, Recruitment, English

Job type:

Full-time

• Manage the full recruitment and onboarding process, including sourcing, interviewing, hiring, employment contracts, and exit procedures.
• Oversee Visa and Work permit applications, renewals, P&C documentation, performance appraisal tracking, and ensure compliance with immigration, labor laws, and company policies.
• Develop and implement employee engagement initiatives, internal communications, training programs, and staff activities to strengthen workplace culture.
• Monitor market salary trends and recommend competitive compensation and benefits packages to attract, retain, and develop top talent.
• Provide expertise in the Eagle System to support efficient P&C operations and system administration.
• Bachelor's Degree in Human Resources Management / Hotel Management or a related field.
• Minimum 3 years of Human Resources Management experience.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.

Experience:

5 years required

Skills:

Business Development, Quality Assurance, Industry trends, Leadership Skill, Assurance

Job type:

Full-time

• Drive revenue growth and profitability through effective budgeting, cost control, menu engineering, sales initiatives, and operational efficiency.
• Develop and implement innovative Food & Beverage concepts, promotions, and events that enhance guest satisfaction and strengthen the resort's market positioning.
• Monitor and analyze financial performance, including revenue, food cost, beverage cost, labor productivity, and other key performance indicators, taking corrective actions when required.
• Foster a guest-centric culture by maintaining a visible presence in operations, actively engaging with guests, and ensuring prompt resolution of service concerns.
• Lead, inspire, and develop the Food & Beverage team through coaching, training, performance management, and succession planning to build a high-performing service culture.
• Collaborate closely with the Executive Chef, Sales & Marketing, Revenue, and other departments to deliver seamless dining experiences, special events, and revenue-generating initiatives.
• Ensure full compliance with food safety, hygiene, sanitation, occupational health and safety regulations, HACCP standards, and company policies.
• Drive continuous improvement by monitoring industry trends, competitor activities, guest feedback, and emerging F&B concepts to enhance the resort's offerings.
• Support the Executive Committee in strategic planning, business development, and hotel-wide initiatives that contribute to overall resort performance and guest satisfaction.
• Drive continuous improvement in LQA (Leading Quality Assurance) audit results by implementing action plans, conducting regular quality reviews, and ensuring compliance with Accor and Mövenpick brand standards across all outlets.
• Minimum 5 years of Food & Beverage leadership experience in a hotel or resort environment.
• Proven track record in managing multi-outlet operations and achieving financial targets.
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal abilities.
• Strong business acumen with experience in budgeting, forecasting, and cost management.
• Passion for delivering exceptional guest experiences.
• Fluent in English; additional languages are an advantage.
• Experience with Accor brands or international hospitality companies is preferred.

Experience:

2 years required

Skills:

Power point, Purchasing, English

Job type:

Full-time

• Coordinate and manage engineering work requests, preventive maintenance orders, and related documentation in line with SOPs.
• Support engineering management with daily planning, staff briefings, timesheets, and service disruption coordination.
• Assist in purchasing, inventory control, and issuance of engineering spare parts.
• Ensure compliance with Accor safety, security (ALEART), quality, and sustainability standards.
• Work closely with Security and Engineering teams to support crisis management and InteREACT requirements.
• Diploma education.
• Minimum 2 years of secretarial experience.
• Excellent reading, writing and oral proficiency in English language.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Experience:

5 years required

Skills:

Enthusiastic

Job type:

Full-time

• Consistently offer professional, friendly and engaging service.
• Lead and manage the day-to-day operations of the Food & Beverage Division, ensuring all service standards are followed.
• Drive innovative promotions, menus and concepts, creating a destination of choice for both Hotel and external guests.
• Lead and support all Food & Beverage departments in the achievement of their financial and operational targets.
• Prepare annual budgets and administer in a fiscally responsible manner.
• Develop, implement and manage the department's business/marketing plan and budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives.
• Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein.
• Ensure the implementation of standards in guest service and constantly seek out ways to improve product and service as well as increase volumes and profits.
• Respond to customer trends, needs, issues, comments and concerns to ensure a quality experience and enhance future sales prospects.
• Oversee the selection, training and development of all F&B employees to ensure timely recruitment and career growth.
• Implement and manage all company programs to ensure compliance; follow department policies, procedures and service standards.
• Ensure compliance with health, safety, sanitation, and alcohol awareness standards and policies, while supervising regular audits.
• Other duties as assigned.
• Minimum 5 years' Food & Beverage managerial experience in a luxury hotel.
• Professional appearance and grooming standards.
• Extensive knowledge of fine dining and banqueting operations.
• Excellent communication skills.
• Extensive Food and Wine background.
• Ability to train and develop leaders.
• Excellent budgeting and forecasting ability.
• Knowledge of expense management.
• Excellent people skills.
• Ability to work with a diverse staff.
• Ability to coordinate special events.
• WHY WORK FOR ACCOR.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

5 years required

Skills:

Accounts Receivable, Financial Reporting, Financial Analysis, Accounts Payable, Accounting, Budgeting, Taxation, Payroll, English, Thai

Job type:

Full-time

• Prepare, review, and post Journal Vouchers (JVs), including accruals, prepayments, depreciation, payroll adjustments, and other month-end entries.
• Lead the month-end closing process and ensure all financial reports are completed accurately and on time.
• Prepare and review the hotel's Profit & Loss (P&L) statement, balance sheet, and supporting schedules.
• Perform balance sheet reconciliations and resolve outstanding accounting issues in a timely manner.
• Ensure compliance with Thai accounting standards, tax regulations, and internal control procedures.
• Coordinate with external auditors and support audit and statutory reporting requirements.
• Review the work of Accounts Payable, Accounts Receivable, Income Audit, and General Cashier to ensure accuracy and compliance.
• Support budgeting, forecasting, and financial analysis activities.
• Assist the Director of Finance with financial reporting, corporate submissions, and other finance-related projects as required.
• Bachelor's degree in Accounting or Finance.
• Minimum 5 years of accounting experience, with at least 2 years in a supervisory role within the premium hotel background.
• Strong knowledge of Thai accounting standards, taxation, and financial reporting.
• Experience with hotel accounting systems (e.g., SunSystems, Opera, FutureLog, or similar systems) is an advantage.
• Proficient in Microsoft Excel and accounting software.
• Strong analytical, organizational, and problem-solving skills.
• Good command of English and Thai, both written and spoken.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Experience:

2 years required

Skills:

Power point, Leadership Skill, English

Job type:

Full-time

• Conduct daily briefings and ensure that all pertinent information is well received by team members.
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
• Review, analyze and suggest improvement of work flow and standards at the Front Desk.
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
• Ensure documentation of all guest related issues using the logbook.
• Sign media and supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
• Assist Guest Relations in greeting, rooming, and sending off guests.
• Inspect front of house and back of house regularly for cleanliness and orderliness.
• Ensure that front line staff complies with marketing techniques and maximizes sales.
• Check billing instructions, monitor guest credit and act upon any discrepancies.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently.
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel.
• Team Management.
• Provide department orientation and training of the hotel service standards, procedures and programs.
• Constantly monitor team members' appearance, attitude and degree of professionalism.
• Motivate and provides a work environment which brings out the best in team members.
• Other.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Report for duty on time wearing clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management of the Hotel.
• Main Complexity/Critical issues in the Job.
• Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests' expectation/VOG target.
• Knowledge and Experience.
• Diploma in Tourism / Hospitality Management.
• Minimum 2 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.
• Competencies.
• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• A motivator & self-starter.
• Well-presented and professionally groomed at all times.

Experience:

2 years required

Skills:

Procurement, Recruitment, Thai

Job type:

Full-time

• Provide strategic leadership and direction for all hotel operations by driving operational excellence and key strategic initiatives, ensuring effective cross-functional collaboration, and full alignment with Novotel brand standards and Accor's business objectives and governance frameworks.
• Lead the resolution of complex guest concerns and service recovery initiatives, professional, and effective outcomes that enhance guest satisfaction, loyalty, and brand reputation.
• Oversee and planning of hotel facilities, including upgrading, renovation, procurement, maintenance, hotel expenses and asset management to ensure safe, secure, and future-ready operations.
• Build and sustain a performance-driven culture by providing strategic leadership in workforce planning, recruitment, talent development, and organizational capability, ensuring a highly engaged workforce that consistently delivers exceptional results for guests, employees, owners, and Accor.
• Minimum 5-10 years of progressive management experience in the hospitality industry, with at least 2 years of experience as an Executive Assistant Manager, Director, or other senior leadership roles with strong experience in the Rooms department.
• We encourage applicants with a passion for customer service and a strong record of operational experience to apply.
• Excellent leadership and people management skills with the ability to inspire and develop high-performing teams.
• Must be fluent in Thai, including spoken, reading, and written communication skills.

Experience:

3 years required

Skills:

Project Management, Microsoft Office, Recruitment, Negotiation, Budgeting, English

Job type:

Full-time

• Lead and oversee all Food & Beverage operations to maximize revenue, profitability, guest satisfaction, and team engagement while maintaining exceptional service standards and operational excellence.
• Develop and execute the Food & Beverage strategy, budget, forecasts, and promotional plans to achieve financial and operational goals.
• Oversee the daily operations of all F&B outlets, including Restaurants, Bars, Banquets, Room Service, Stewarding, and Kitchen.
• Drive revenue growth through innovative dining concepts, events, menu development, and effective cost control.
• Ensure outstanding guest experiences by maintaining high-quality food, beverage, and service standards.
• Lead, coach, develop, and inspire the F&B leadership team, including recruitment, performance management, and talent development.
• Collaborate with the Executive Chef and department leaders on menu planning, pricing strategies, and operational improvements.
• Monitor business performance, prepare management reports, and recommend strategies to enhance profitability and guest satisfaction.
• Ensure compliance with hotel policies, health & safety regulations, and company standards while fostering an inclusive and positive workplace culture.
• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 8-10 years of progressive Food & Beverage management experience, with at least 3 years in a senior leadership role within an upscale or luxury hotel.
• Strong leadership, people management, and coaching skills with the ability to build high-performing teams.
• Proven experience in managing multiple F&B outlets, including restaurants, bars, banquets, room service, and stewarding.
• Strong financial acumen with experience in budgeting, forecasting, cost control, revenue management, and profitability analysis.
• Excellent knowledge of food, beverage, wine, and current hospitality trends.
• Outstanding communication, interpersonal, negotiation, and problem-solving skills.
• Guest-focused with a passion for delivering exceptional service and luxury hospitality experiences.
• Strong organizational and project management skills with the ability to prioritize and manage multiple initiatives.
• Proficient in Microsoft Office and hotel POS/PMS systems.
• Excellent command of written and spoken English; additional language skills are an advantage.
• Flexible to work evenings, weekends, and public holidays as required by business operations.
• Life & Health insurance.
• Duty Meals.
• Provident fund.
• Heartist Card.

Experience:

5 years required

Skills:

Analytical Thinking, Risk Management, Architecture, Automation, Teamwork

Job type:

Full-time

• Continuously improve WAF and Reverse Proxy coverage, strengthen the protection of web-facing applications and reduce their exposure to cyber threats ensuring alignment with Accor's cybersecurity strategy.
• Enhance threat detection and bot management capabilities by refining detection rules and tuning behavioral policies to reduce false positives and improve response accuracy.
• Define and improve certificate lifecycle management processes and implement robust m ...
• Drive the PKI modernization project from architecture definition to implementation across Cloud and on-prem environments, embedding automated certificate lifecycle processes to address the reduction of public certificate lifespans and prevent manual intervention risks.
• Collaborate with application teams to assess exposure risks, enforce WAF security policies, and ensure adequate protection of internet-facing assets.
• Provide expert support in critical incidents, root-cause analysis, and complex troubleshooting.
• Produce and maintain expert-level documentation, including hardened WAF and Reverse Proxy configuration baselines, certificate management procedures, and advanced troubleshooting playbooks.
• Ensure consistent enforcement of web perimeter security standards across all environments, including Cloud-native services and legacy infrastructures.
• Maintain expert awareness of emerging trends in WAF, certificate management, and edge security technologies, and anticipate their relevance and adoption within Accor's infrastructure landscape.
• Regularly propose innovative enhancements to reinforce infrastructure resilience, adapt to evolving business requirements, and stay ahead of emerging cyber threats.
• Bachelor's degree or higher in Computer Engineering or technology field.
• At least 5 years of experience as a security engineer or network, with a strong focus on web perimeter security and certificate management.
• Security industry certifications and/or security vendors specific trainings are a plus.
• WAF and reverse Proxy (Imperva, F5.).
• Certificate management (ADCS, Venafi.).
• Network and Firewalling (Palo Alto, Checkpoint, Tufin.).
• Cloud Security (AWS).
• Secure architecture design.
• Compliance and standards.
• Automation and scripting.
• Analytical Thinking: Ability to analyze complex issues and quickly devise effective solutions fitting the business context. Attention to details.
• Communication: Excellent communication skills to convey technical information to both technical and non-technical stakeholders.
• Proactive Approach: A problem-solving mindset with a proactive approach to identify and address security challenges.
• Collaboration: Strong teamwork and collaboration skills to work effectively across departments.
• Continuous Learning: Eagerness to stay updated with the latest security trends and technologies.
• This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences.

Experience:

3 years required

Skills:

System Administration, Recruitment, Power point, English

Job type:

Full-time

• Lead end-to-end People & Culture operations, including employee records, P&C administration, employee relations, and P&C compliance.
• Manage the full recruitment and onboarding process, including sourcing, interviewing, hiring, employment contracts, and exit procedures.
• Oversee Visa and Work permit applications, renewals, P&C documentation, performance appraisal tracking, and ensure compliance with immigration, labor laws, and company policies.
• Develop and implement employee engagement initiatives, internal communications, training programs, and staff activities to strengthen workplace culture.
• Monitor market salary trends and recommend competitive compensation and benefits packages to attract, retain, and develop top talent.
• Provide expertise in the Eagle System to support efficient P&C operations and system administration.
• Bachelor's Degree in Human Resources Management / Hotel Management or a related field.
• Minimum 3 years of Human Resources Management experience.
• Excellent reading, writing and oral proficiency in English language.
• Proficient in MS Excel, Word, & PowerPoint.

Experience:

2 years required

Skills:

Energetic, Mandarin, English

Job type:

Full-time

• Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service.
• Liaise closely with other relevant departments to ensure that guests requests and needs are met.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
• Handle guests' complaints and comments tactfully and efficiently.
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
• Tertiary education in Hospitality Management or related disciplines.
• Able to work independently and handle shift duties.
• Good command of spoken English and Mandarin.
• Minimum 2 years of relevant experience.
• Able to multi-task and work under pressure in the busy operations.
• The ability to work well in a team environment.
• Driven, dynamic and energetic.