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Skills:

Data Entry

Job type:

Full-time

• Handle incoming reservation inquiries via phone, email, and online channels in a courteous and professional manner.
• Assist guests with booking room, F&B reservations & room service order taking, including providing information on room types & outlets, rates, and availability.
• Process reservation requests accurately and efficiently in the hotel's reservation system.
• Respond promptly to guest inquiries, special requests, and concerns, and provide appropriate solutions or recommendations.
• Coordinate with other departments within the hotel, such as housekeeping and front desk, to ensure smooth check-ins and check-outs for guests.
• Upsell hotel amenities, packages, and special offers to maximize revenue and enhance the guest experience.
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.
• Handle any reservation modifications, cancellations, or special requests according to hotel policies and procedures.
• Assist with administrative tasks related to reservations, such as filing, data entry, and generating reports.
• Collaborate with the reservations manager and other team members to continuously improve reservation processes and guest satisfaction.
• In the absence of an operator (call center) team members, handle the tasks required for as an operator.
• Excellent English communication and interpersonal skills.
• Strong attention to detail and ability to accurately enter data into reservation systems.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
• Positive attitude and willingness to go above and beyond to ensure guest satisfaction.

Skills:

Quality Assurance, Leadership Skill, Assurance

Job type:

Full-time

• The Residence Host Supervisor is responsible for ensuring the smooth day-to-day operation of the Residence Host team while delivering exceptional, personalized, and anticipatory service to homeowners, residents, tenants, and their guests. The role oversees team performance, service excellence, operational coordination, residence readiness, and owner satisfaction in accordance with Aman Brand Promises and Service Rituals.
• The Residence Host Supervisor serves as the first level of leadership within the Res ...
• Uphold and reinforce Aman's core values of privacy, discretion, personalization, and exceptional service.
• Ensure all Residence Hosts perform their duties courteously, professionally, safely, and efficiently.
• Maintain operational discipline, grooming standards, and service etiquette within the team.
• Lead by example in delivering luxury hospitality experiences and resident engagement.
• Foster positive working relationships with residents, homeowners, colleagues, and external partners.
• Team Leadership & Coordination.
• Supervise the daily operations and shift activities of the Residence Host team.
• Conduct daily briefings, handovers, and task allocations to ensure service continuity.
• Train, coach, and mentor Residence Hosts in accordance with Aman service standards.
• Monitor team performance and provide ongoing feedback to support continuous improvement.
• Assist in preparing weekly schedules, duty rosters, and workforce planning.
• Ensure adequate staffing levels to meet operational demands and service expectations.
• Review daily checklists and ensure residence lobby, public areas, and amenities are fully prepared and operational.
• Resident Experience & Service Excellence.
• Handle escalated resident, homeowner, and guest inquiries, requests, and complaints with professionalism and discretion.
• Ensure all service requests are accurately recorded, monitored, and completed within established timelines.
• Build and maintain strong relationships with residents and homeowners by understanding their individual preferences and expectations.
• Oversee move-in and move-out processes, ensuring residences are properly prepared and all required documentation, amenities, and welcome arrangements are completed.
• Anticipate resident needs and proactively provide personalized service solutions.
• Ensure service recovery actions are implemented effectively to enhance resident satisfaction.
• Operational & Administrative.
• Monitor the accuracy and completeness of daily Resident In-House Reports, logbooks, and operational records.
• Coordinate operational activities with Engineering, Housekeeping, Security, Food & Beverage, Spa, and other departments.
• Verify and follow up on all A La Carte services, including housekeeping requests, maintenance services, in-residence dining, transportation, events, and wellness arrangements.
• Oversee the handling of parcels, deliveries, mail, messages, and owner correspondence.
• Ensure residence lounges, meeting rooms, private dining rooms, and other shared facilities are prepared according to reservation requirements.
• Maintain up-to-date knowledge of hotel facilities, local attractions, restaurants, transportation services, and partner vendors.
• Prepare operational reports and provide updates to the Director of Residences as required.
• Quality Assurance, Safety & Compliance.
• Conduct regular inspections of residence public areas, corridors, amenities, and service points to ensure presentation standards are maintained.
• Ensure all safety policies, emergency procedures, and security protocols are followed.
• Support operational audits, quality assurance reviews, and brand standard assessments.
• Maintain strict confidentiality regarding homeowner information, resident activities, and property-related matters.
• Monitor compliance with company policies, service standards, and regulatory requirements.
• Vendor & Partner Coordination.
• Coordinate with approved external vendors and service providers supporting residential operations.
• Monitor vendor service quality and follow up on service deficiencies.
• Escalate significant vendor-related concerns to the Director of Residences.
• Assist in maintaining positive relationships with suppliers and external partners.
• Consistently maintain high service standards across all Residence Hosts.
• Demonstrate effective leadership through communication, coaching, and mentorship.
• Anticipate resident and homeowner needs while delivering personalized service experiences.
• Resolve complaints and challenging situations professionally and efficiently.
• Achieve high resident and homeowner satisfaction scores.
• Ensure accurate and timely completion of operational records, reports, and service requests.
• Maintain operational efficiency and adherence to established service timelines.
• Support team engagement, development, and retention.
• Ensure compliance with Aman service standards, policies, and safety procedures.
• Protect residents and homeowner privacy through strict confidentiality practices.

Skills:

RESTful, HACCP

Job type:

Full-time

• Support preparation for restaurant and Banquet operations, ensuring timely and consistent production.
• Follow recipes, portion control and presentation standards.
• Assist with Banquet preparation and large-volume production when required.
• Ensure proper storage, labeling and rotation of ingredients and prepared products.
• Maintain cleanliness and organization of the work area and equipment.
• Follow food safety, hygiene and HACCP standards at all times.
• Minimize food waste and use ingredients efficiently.
• Support senior chefs and work effectively as part of the kitchen team.
• Previous experience in a Cold Kitchen or similar culinary position is preferred.
• Experience in a premium hotel, restaurant, or banquet operation is an advantage.
• Basic knowledge of food preparation, hygiene and food safety.
• Good attention to detail and willingness to learn.
• Able to work in a fast-paced environment and as part of a team.
• Good communication and a positive attitude.
• Flexible to work varying shifts, including weekends and public holidays.
• Additional Information.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Skills:

Salesforce, Customer Relationship Management (CRM)

Job type:

Full-time

• Maintain and manage the House's member introduction calendar, ensuring all new members are properly introduced to the House, its community, and facilities.
• In partnership with Member Relations, host and lead member introductions, ensuring that all members have a warm and personal welcome and understand our rules and values.
• Ensure accurate recording of attendance on Salesforce and coordinate follow-up for members who missed group sessions.
• Membership Behaviour Management.
• Monitor and record member behaviour, keeping detailed logs on Salesforce for future reference and updating on action that has been taken.
• Flag behaviour-related issues to the Head of Membership and ensure appropriate and timely follow-ups are carried out. Ensure information is passed along to the Head of Membership for follow-up when the Head of Membership is not present in the House.
• Support in ensuring all members adhere to the House rules, maintaining the standards and values of the community.
• Membership Retention & Engagement.
• Monitor member engagement and satisfaction, gather feedback and work closely with Member Relations and Success Teams to identify potential churn risks.
• Assist in executing strategies to enhance member retention, understanding retention rates and taking action when needed.
• Support and execute retention initiatives in collaboration with the Head of Membership, Operations, and Member Relations team.
• Play an active role in addressing member concerns and issues through feedback emails, keeping detailed records on SF and lead on follow-up actions, in person and via email. Ensure that there is presence on the floor during busy times, to gather feedback and look after members. Supporting the Head of Membership in meeting and engaging with members to resolve potential problems.
• Plan and draft the monthly member outreach email - gathering information from Operations and Events teams at the House and working in collaboration with the Global Marketing team to ensure members are always up-to-date on key information and moments to help them make the most of their membership.
• Facilitate ad hoc communications on an as-needed basis with support from the Global Marketing team.
• Drive awareness of operational updates and key events and offers by briefing in local push notifications, to be deployed by the Global Marketing team.
• Membership Applications & Committee Support.
• Regularly meet applicants throughout the quarter to ensure all potential applicants have been contacted in advance of approvals.
• Ensure Committee members are submitting applicants in advance of Committee meetings by following up consistently with one-on-one meetings and engaging through appropriate channels (e-mail, committee chat groups, etc.).
• Prepare membership applications ahead of approval, ensuring any applications missing proposers have been contacted, or met if further information is needed.
• Prepare the Committee approval lists for review before each meeting.
• Attend Membership Committee meetings, taking detailed notes and providing administrative support for the Head of Membership.
• Support the Committee by scheduling regular meetings outside of Committee events with the Head of Membership and yourself.
• Administration & Reporting.
• Maintain accurate and up-to-date member records on Salesforce and other systems, ensuring that all member behaviour and feedback is logged.
• Assist the Head of Membership with the preparation of reports and presentations on membership performance, behaviour, and retention statistics.
• Monitor key metrics related to member satisfaction, attendance at events, and retention, ensuring the Head of Membership has the necessary data to make informed decisions.
• Manage and respond to membership emails and member requests, escalating as appropriate.
• Provide administrative and operational support to the Head of Membership, with a focus on facilitating effective outreach and member engagement.
• Membership Growth and Targets.
• Understand membership numbers and targets across leavers, acceptances, renewal groups, etc.
• Support the Head of Membership with outreach initiatives and events related to membership growth.
• Experience Required.
• Strong organisational and administrative skills, with experience in managing calendars and member records in Salesforce.
• Experience with CRM systems, particularly Salesforce, is highly desirable.
• Excellent interpersonal and communication skills, with the ability to interact confidently and professionally with a wide range of people.
• Strong attention to detail, particularly when preparing documents and recording member behaviour or feedback.
• A proactive and problem-solving mindset, with the ability to handle sensitive situations with discretion and professionalism.
• A strong network and understanding of the creative industries is important, enabling engagement with members and potential new applicants in relevant communities.
• An interest in hospitality or private members' clubs would be an advantage.

Job type:

Full-time

• ต้อนรับลูกค้าด้วยความสุภาพ ยิ้มแย้ม และมีมารยาทที่ดี.
• ให้บริการลูกค้าตามขั้นตอนมาตรฐานที่ได้รับการฝึกอบรม สร้างความพึงพอใจ 100%.
• แนะนำสินค้าและโปรแกรมส่งเสริมการขายให้ลูกค้าอย่างถูกต้อง เพื่อเพิ่มยอดขาย.
• สอบถามและรับฟังความคิดเห็นของลูกค้า เพื่อปรับปรุงคุณภาพการบริการ.
• เชื้อเชิญให้ลูกค้ากลับมาใช้บริการในครั้งต่อไปด้วยความจริงใจ.
• การตรวจสอบและส่งมอบสินค้า.
• ตรวจสอบคุณภาพอาหารให้ได้ตามมาตรฐาน ก่อนเสิร์ฟให้ลูกค้าทุกครั้ง.
• ส่งมอบอาหารและเครื่องดื่มให้ลูกค้าอย่างถูกต้อง ครบถ้วน และทันเวลา.
• ตรวจสอบความพร้อมของวัตถุดิบและอุปกรณ์บริการก่อนเริ่มกะ.
• การรักษาความสะอาดและสุขอนามัย.
• ดูแลบริเวณที่รับผิดชอบให้สะอาดเรียบร้อยและมีอุปกรณ์ครบถ้วนพร้อมบริการตลอดเวลา.
• ดูแลรักษาเครื่องแต่งกายและความสะอาดส่วนบุคคลให้ได้ตามมาตรฐานของบริษัท.
• ปฏิบัติตามมาตรฐานความปลอดภัยและสุขอนามัยของบริษัทอย่างเคร่งครัด.
• การดำเนินงานทั่วไป.
• ปฏิบัติตามกฎระเบียบของบริษัทและคำสั่งของผู้บังคับบัญชาอย่างเคร่งครัด.
• ปฏิบัติงานอื่น ๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา.
• สรุปยอดการขายประจำวันและเอกสารที่เกี่ยวข้อง.
• คุณสมบัติของผู้ปฏิบัติงาน (Job Specifications).
• การศึกษา (Education): มัธยมศึกษาตอนต้น (ม.3) หรือเทียบเท่าขึ้นไป.
• ประสบการณ์ (Experience): ไม่จำเป็นต้องมีประสบการณ์ (หากมีประสบการณ์ด้านงานบริการจะพิจารณาเป็นพิเศษ).
• มีใจรักงานบริการ ยิ้มแย้ม กระฉับกระเฉง และมีมนุษยสัมพันธ์ดี.
• มีความรับผิดชอบและซื่อสัตย์ต่อหน้าที่.
• สามารถสื่อสารกับผู้อื่นได้เป็นอย่างดี.
• สามารถทำงานเป็นกะได้ (6 วัน/สัปดาห์) รวมถึงวันหยุดนักขัตฤกษ์.
• มีใบรับรองการอบรมผู้สัมผัสอาหาร (จะพิจารณาเป็นพิเศษ).
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Job type:

Full-time

• ตรวจสอบความพร้อมของอุปกรณ์ครัวทุกชนิดให้สะอาดและพร้อมใช้งานก่อนเริ่มกะ.
• ตรวจสอบความพร้อมและคุณภาพของวัตถุดิบก่อนเริ่มการปรุงอาหาร.
• ปรุงอาหารตามขั้นตอนมาตรฐาน และสูตรของบริษัทอย่างเคร่งครัด.
• ดำเนินการตามออเดอร์ลูกค้าตามลำดับก่อน-หลัง ให้แล้วเสร็จทันเวลาที่กำหนด.
• ตรวจสอบคุณภาพอาหารให้ได้มาตรฐาน ก่อนส่งมอบให้ทีมบริการทุกครั้ง.
• การรักษาความสะอาดและสุขอนามัย.
• ดูแลพื้นที่ครัวที่รับผิดชอบให้สะอาดเรียบร้อยและมีอุปกรณ์ครบถ้วนตลอดเวลา.
• ทำความสะอาดอุปกรณ์ครัวและพื้นที่ปฏิบัติงานตามตารางที่กำหนด.
• ปฏิบัติตามมาตรฐานสุขอนามัยอาหารและความปลอดภัยในครัวอย่างเคร่งครัด.
• ดูแลรักษาเครื่องแต่งกายและความสะอาดส่วนบุคคลให้เป็นไปตามมาตรฐาน.
• การดำเนินงานทั่วไป.
• ปฏิบัติตามกฎระเบียบของบริษัทและคำสั่งของผู้บังคับบัญชา.
• รายงานปัญหาที่เกิดขึ้นในครัวให้ผู้บังคับบัญชารับทราบทันที.
• ปฏิบัติงานอื่น ๆ ตามที่ได้รับมอบหมายจากผู้บังคับบัญชา.
• คุณสมบัติของผู้ปฏิบัติงาน (Job Specifications).
• การศึกษา (Education): มัธยมศึกษาตอนปลาย (ม.6) หรือเทียบเท่าขึ้นไป.
• ประสบการณ์ (Experience): ไม่จำเป็นต้องมีประสบการณ์ (หากมีประสบการณ์ด้านการปรุงอาหารจะพิจารณาเป็นพิเศษ).
• มีใจรักงานด้านการปรุงอาหารและพร้อมเรียนรู้เทคนิคการทำอาหารใหม่ ๆ.
• ยึดมั่นและปฏิบัติตาม Food Quality & Safety.
• มีความรับผิดชอบ ซื่อสัตย์ และมีความละเอียดรอบคอบ.
• สามารถทำงานเป็นกะได้ (6 วัน/สัปดาห์) รวมถึงวันหยุดนักขัตฤกษ์.
• มีใบรับรองการอบรมผู้สัมผัสอาหาร (จะพิจารณาเป็นพิเศษ).
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

English, Thai

Job type:

Full-time

• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• Daily Front Office procedures; assigning guests rooms, sending flowers and fruit baskets, printing and sending of welcome letters, communication with the guests, handling guests complaints,.
• Supporting of Front Office operations, assistance to MOD (Manager on Duty) in handli ...
• Operation of Check-in and accommodating the guests and Cashier operations: posting room and F&B outlets charges, settling the bill, everyday communication with Accounts department regarding corporate guests bills and methods of payment.
• Guest Relations Agent.
• Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
• Previous experience in Guest Relations, Front Office, Concierge, or a similar guest-facing role in a luxury hotel is preferred.
• Excellent command of English, both written and spoken.
• Strong knowledge of Front Office operations, including check-in/check-out, room assignment, cashiering, billing, payment methods, and guest account handling.
• Excellent knowledge of hotel products and services, including room categories, rates, facilities, restaurants, promotions, spa, and sister properties.
• Strong guest service and communication skills, with the ability to interact confidently and professionally with VIPs, corporate guests, and international travelers.
• Strong problem-solving and complaint-handling skills, with the ability to remain calm and professional under pressure.
• Strong attention to detail, particularly in guest preferences, billing, room assignments, special requests, and VIP arrangements.
• Good organizational and time-management skills, with the ability to manage multiple guest requests and operational tasks simultaneously.
• Computer literate and familiar with PMS, Front Office systems, POS, and basic MS Office applications.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Microsoft Office, Recruitment

Job type:

Full-time

• Develop and implement HR policies and procedures for the hotel, including recruitment, performance management, compensation and benefits, and employee relations.
• Manage a team of HR professionals, providing coaching and mentoring as needed.
• Collaborate with other departments to understand their HR needs and ensure the hotel attracts, retains, and develops top talent.
• Develop and maintain relationships with external HR organizations and vendors to stay up-to-date with HR best practices and industry trends.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Analyze HR data to identify opportunities for process improvement and cost savings.
• Prepare and present regular reports on HR activities to senior management.
• Manage employee relations issues and ensure a positive employee experience.
• Bachelor's degree in human resources, business, or related field; MBA or Master's degree in HR preferred.
• Minimum of 10 years of experience in HR management, preferably in the hospitality industry.
• Proven track record of successfully managing an HR team and implementing HR policies and procedures.
• Strong knowledge of HR best practices, including recruitment, performance management, compensation and benefits, and employee relations.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in HR management software and Microsoft Office.

Skills:

Business Development

Job type:

Full-time

• Partner with Group Director and cross-functional teams across international markets to provide financial analysis, commercial insights, and recommendations that improve business performance and profitability.
• Monitor business performance against budget, forecast, and key performance indicators, identifying risks, opportunities, and improvement actions.
• Analyze pricing trends, promotional effectiveness, product mix, and market conditions to recommend initiatives that enhance revenue and margins.
• Identify opportunities to grow revenue through pricing optimization, new products, channel expansion, and market penetration initiatives.
• Conduct financial analysis, feasibility studies, and business case evaluations for new outlets, renovations, and strategic investment projects.
• Support financial due diligence and valuation analysis for mergers, acquisitions, joint ventures, and strategic partnership opportunities.
• Coordinate the annual budgeting and forecasting process by working closely with Finance and business teams to align financial plans with business objectives.
• Ensure compliance with financial policies, tax regulations, and internal controls while maintaining the accuracy of financial information.
• Commercial Strategy and Planning.
• Support the development and execution of commercial strategies to achieve revenue growth, profitability, and market expansion objectives.
• Collaborate with Sales, Marketing, Operations, Supply Chain, and Finance teams to improve commercial performance and operational efficiency.
• Conduct market research, competitor analysis, and customer insights to identify business opportunities and commercial risks.
• Recommend pricing strategies, promotional activities, product portfolio optimization, and customer segmentation to maximize revenue and profitability.
• Monitor commercial performance and recommend corrective actions to achieve financial and operational targets.
• Strategic Growth Initiatives.
• Identify and evaluate new business opportunities, market expansion initiatives, strategic partnerships, and franchise opportunities.
• Prepare financial models, investment analyses, and business cases to support strategic business decisions.
• Support the execution of market entry strategies, new business models, franchising, licensing, and strategic partnerships.
• Partner with business leaders to identify digital transformation opportunities, including e-commerce, digital payments, customer analytics, and technology-enabled business solutions.
• Identify opportunities to improve supply chain efficiency, operational effectiveness, and cost optimization to support business growth.
• Coordinate cross-functional projects to ensure successful implementation of commercial and business development initiatives.
• Management Reporting.
• Prepare monthly business performance reports and management presentations, providing timely and accurate financial and commercial insights.
• Analyze business performance, identify key trends, and recommend actions to improve revenue, profitability, and operational efficiency.
• Develop and maintain commercial performance dashboards and key performance indicators to support management decision-making.
• Ensure reporting processes and analytical tools are continuously improved to support business requirements.
• Present business analysis, investment proposals, and commercial recommendations to senior management and leadership teams.
• Business Development & Partnership Management.
• Build strong working relationships with internal stakeholders and external business partners to support commercial initiatives and business growth.
• Coordinate cross-functional teams to deliver strategic projects within agreed timelines and business objectives.
• Support negotiations with business partners, franchisees, landlords, suppliers, and other key stakeholders by providing commercial and financial analysis.
• Drive continuous improvement initiatives that enhance business processes, commercial effectiveness, and operational performance.
• 7 - 10 years of experience in business development and/or commercial with at least 5 years at.
• management level.
• Masters degree in Business Management/Financial Management would be an advantage.
• Experience in food service, hotel or retail industry would be an advantage.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Power point, Leadership Skill, HACCP, English

Job type:

Full-time

• A dynamic leader, highly organized and capable of providing leadership, guidance and direction in achieving the hotel's vision and mission.
• Hands-on Engineering leader with proven experience managing a complex (combo) hotel property, coordinating outsourced contractors, and driving seamless engineering and maintenance operationsใ while ensuring compliance, safety, and exceptional guest experiences.
• Pre-opening hotel experience is preferred in order to plan the opening of Mercure Ba ...
• Responsible for implementing Accor engineering and ensure compliance with health, safety, security, and environmental standards, including WHS, HACCP, fire and life safety regulations, emergency response.
• Lead all engineering and maintenance operations, ensuring the effective upkeep of hotel facilities, guest rooms, equipment, and assets through preventive maintenance programs and regulatory compliance.
• Procedures, Accor ALERT requirements, and sustainability initiatives.
• Collaborate with hotel departments to deliver exceptional guest experiences, promptly resolving maintenance issues, minimizing operational disruptions, and supporting the hotel's business and financial objectives.
• Bachelor's degree in Engineering or equivalent.
• Excellent reading, writing and oral proficiency in English language.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Skills:

Service-Minded, English, Thai

Job type:

Full-time

• Assist with driveway management and ensure smooth vehicle flow.
• Help arriving and departing guests by opening and closing car/taxi doors.
• Maintain a clean and organized entrance area and baggage room.
• Ensure timely pick-up and delivery of guest baggage.
• Provide accurate information and assistance to guests as needed.
• Remember guest names, especially repeat and long-staying guests, and offer a personalized greeting.
• Use the Duty Log to record important matters and ensure all job tasks are logged appropriately.
• Prepare and deliver newspapers to guest rooms as assigned.
• Stay alert and report any suspicious individuals or items to Security or the Duty Manager.
• Must be able to drive a shuttle bus with manual transmission.
• High school diploma or equivalent.
• Able to drive a shuttle bus with manual transmission.
• Good command of both Thai and English communication skills.
• Friendly, service-minded, and proactive with a positive attitude.
• Physically fit and able to lift or carry guest luggage as needed.
• Flexible with working hours, including weekends and holidays.
• Previous experience in hospitality or front office is an advantage.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Skills:

Digital Marketing, Google Analytics, Social media, Photography, Google Ads, English, Thai

Job type:

Full-time

• Coordinate marketing activities, promotional campaigns, and hotel events.
• Manage social media channels and support content planning and community engagement.
• Coordinate photography and videography to showcase the hotel's facilities, dining experiences, and guest moments.
• Assist in creating marketing collateral, press releases, EDMs, and promotional materials.
• Liaise with internal departments and external agencies to ensure timely execution of campaigns.
• Monitor marketing performance and prepare campaign reports.
• Ensure all communications align with Mövenpick and Accor brand standards.
• Bachelor's degree in Marketing, Communications, Digital Media, Business Administration, or related field.
• Fresh graduates are welcome to apply, prior internship or relevant experience in digital marketing is a plus.
• Strong written and verbal communication skills in both English and Thai, with the ability to read and write Thai fluently.
• Basic knowledge of social media platforms, digital advertising, and content creation.
• Familiar with tools such as Meta Business Suite, Google Analytics, Google Ads, Canva, or similar platforms (preferred).
• Creative mindset with strong attention to detail.
• Good analytical skills and ability to interpret digital performance data.
• Proactive, well-organized, and able to manage multiple tasks effectively.
• Team player with a positive attitude and willingness to support various Marketing Department tasks.
• Flexible with working hours as required by the nature of hotel operations, including weekends or public holidays when necessary.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Skills:

Negotiation, English, Thai

Job type:

Full-time

• Develop strong relationships with corporate, social, and event clients.
• Proactively source new business opportunities and maximize revenue growth.
• Coordinate closely with operations teams to ensure seamless event execution.
• Represent the hotel with professionalism and excellent guest engagement.
• Proven experience in Catering & Events sales within a premium hotel environment.
• Strong sales, negotiation, and relationship-building skills.
• Must be able to read, write, and communicate in Thai and English.
• Highly motivated with strong business acumen and market knowledge.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Skills:

Thai

Job type:

Full-time

• Take food and beverage orders accurately and efficiently.
• Serve meals and drinks with attention to proper etiquette and timing.
• Explain menu items, daily specials, and beverage options to guests.
• Ensure tables are properly set and maintained throughout service.
• Anticipate guest needs and respond promptly to requests.
• Collaborate with kitchen staff to ensure timely and accurate food delivery.
• Process payments and handle cash and credit transactions.
• Maintain a clean and organized dining area.
• Adhere to all food safety and hygiene standards.
• Assist in setting up and breaking down for special events or functions.
• Contribute to a positive team environment and support fellow staff members.
• In-depth knowledge of Thai cuisine, fine dining etiquette, and beverage service.
• Excellent customer service and communication skills in Thai and English.
• Ability to thrive in a fast-paced environment with meticulous attention to detail.
• Strong teamwork skills and supportive attitude towards colleagues.
• Physical stamina to stand and walk for extended periods.
• Previous experience in fine dining or upscale restaurants preferred.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Skills:

Microsoft Office, Automation, Energetic, English

Job type:

Full-time

• Hotel creation.
• Deployment of hotels to indirect partners.
• Regional and hotel offer loading.
• Room types management.
• Corporate contract distribution.
• Use Service Now ticketing platform to manage loading requests.
• Serve as a subject matter expert for Accor legacy and.
• NGD (Next Generation Distribution).
• distribution tools and loading procedures, partnering with the automation team to drive process improvements and streamline operational activities.
• Maintain internal knowledge base using confluence application & identify areas for improvement or change in global procedures.
• Flexible and able to embrace and respond to change effectively.
• Effectively prioritize workload of daily tasks and project work.
• To share operational distribution challenges with service delivery and Accor apps teams and suggest innovative solutions to address them.
• To understand challenges of the operations teams, their business requirements and manage their expectations on loading topics.
• Multicultural awareness and be able to work with people from diverse backgrounds.
• Bachelor's degree or higher in any related field.
• User knowledge of Microsoft Office tools primarily outlook and excel.
• Knowledgeable about operational procedures, Hotel distribution systems, reservation / front office / sales procedures.
• Excellent communication with strong command of written and spoken English.
• A good communication of Portuguese is a significant advantage.
• Organized with strong attention to detail.
• Service oriented, self motivated and energetic.
• Multicultural awareness and able to work with people from diverse backgrounds.
• Flexible with the ability to embrace and respond to change effectively.
• Can do attitude - able to come up with out of the box solutions.
• High level of collaboration to work effectively within the team.
• Curious and aware about changes in the hospitality industry.
• This position is a 24-month fixed-term contract based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences.

Skills:

Leadership Skill

Job type:

Full-time

• Focus on customer satisfaction by ensuring high-quality food & beverage service and handling customer feedback.
• Collaborate on promotional activities, support special events and help with marketing initiatives.
• Ensure all operations comply with health, safety and enforce company policies and standard operating procedures.
• Proven experience in restaurant or rooftop management, in a lifestyle or premium venue.
• Strong leadership and team-building skills, able to inspire and motivate diverse teams.
• Excellent guest relations and communication abilities.
• Solid understanding of service flow, mixology trends, and event operations.
• Financial acumen with ability to manage budgets, costs, and reports.
• Creative mindset, ability to contribute ideas for guest experience enhancement.
• Calm, confident, and solution-oriented under pressure.
• Flexible schedule, including evenings, weekends, and events.
• Competitive Salary and Benefits.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!.

Skills:

Energetic, Thai

Job type:

Full-time

• Ensure smooth buffet setup, replenishment, and cleanliness throughout service.
• Provide proactive guest assistance to create memorable dining experiences.
• Maintain high standards of hygiene, service quality, and brand presentation.
• Support team coordination to ensure seamless daily restaurant operations.
• Experience in F&B service, preferably in breakfast or all-day dining within a premium hotel environment.
• Strong guest service mindset with attention to detail and hospitality passion.
• Must be able to read, write, and communicate in Thai.
• Positive attitude, energetic, and team-oriented personality.
• Willingness to learn and grow within a premium hospitality setting.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Skills:

Event Planning

Job type:

Full-time

The Event Operations Executive is responsible for the successful handling of small to medium group for all segment, This role ensures effective communication with clients and efficient coordination with departments concerned, under the general guidance of the Director of Event Operations, maximizing business opportunities.

Skills:

Microsoft Office, Recruitment

Job type:

Full-time

• Develop and implement HR policies and procedures for the hotel, including recruitment, performance management, compensation and benefits, and employee relations.
• Manage a team of HR professionals, providing coaching and mentoring as needed.
• Collaborate with other departments to understand their HR needs and ensure the hotel attracts, retains, and develops top talent.
• Develop and maintain relationships with external HR organizations and vendors to stay up-to-date with HR best practices and industry trends.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Analyze HR data to identify opportunities for process improvement and cost savings.
• Prepare and present regular reports on HR activities to senior management.
• Manage employee relations issues and ensure a positive employee experience.
• Bachelor's degree in human resources, business, or related field; MBA or Master's degree in HR preferred.
• Minimum of 10 years of experience in HR management, preferably in the hospitality industry.
• Proven track record of successfully managing an HR team and implementing HR policies and procedures.
• Strong knowledge of HR best practices, including recruitment, performance management, compensation and benefits, and employee relations.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in HR management software and Microsoft Office.

Job type:

Full-time

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