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Experience:

5 years required

Skills:

CSS, Problem Solving, Assurance, English

Job type:

Full-time

• Drive best-in-market customer experience and sustainable development of Customer.
• Operations staff throughout maintaining and improving skills and knowledge of Customer Operations Specialists in the changing business environment, as part of the operational teams.
• Day to day tasks involve the delivery of onboarding and functional trainings as well as the connected coaching activities derived from the regional Operations priorities.
• Facilitate onboarding and functional training of new Customer Success Specialists staff in close collaboration with operational teams.
• Deliver training derived from operational needs, from pre-agreed portfolio. Leverage on digital trainings portfolio available for Customer Operations Staff.
• Overall accountability for knowledge management for the respective team, including maintenance, coordination of review and updates of standard operating procedures (SOP), local training materials and work instructions.
• Partner with Team Leaders with regards to CSS skills and knowledge level in order to support solid performance assessment, contribute to development and allow delivery of best-in-market customer experience.
• Lead/drive delivery in specific workstreams under project migration or project deployments.
• Able to lead & facilitate complex problem solving and decision making with business partner to improve processes and ESSA opportunities.
• Innovative in problem solving and bring in new ideas and changes to coaching space to enable realization of ideas with good follow through until project completion.
• Responsible for selected and segmented Quality Assurance (QA), ensuring that quality requirements are fulfilled by CSS in order to provide excellent experience to customers (external and internal) and feedback to supervisor and CSS.
• Minimum of 5 years of related working experience. Experience in End to End operation is preferred.
• Good Proficiency in English level both written and verbal.
• In-depth knowledge of Standard Operating Procedures and Quality Assurance.
• In-depth understanding and knowledge of customer requirements and challenges.
• Strong Continuous Improvement mindset.
• Practical skill in coaching, motivating and persuading techniques.
• Personal leadership skills in promoting customer focus and teamwork spirit while collaborating with Customer Operations teams and other business partners.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

Experience:

No experience required

Skills:

Good Communication Skills, High Responsibilities, Ability to travel upcountry, Sales, Teaching, Thai, English

Job type:

Full-time

• Visiting customers on a regular basis along with the sales team in assigned areas or routes acrosss Bangkok & Thailand.
• Presenting the company's products & services to all positions in the client's company from housekeeping manager to purchase & hotel/restaurant manager.
• Training the customer's team on how to safely & successfully use the company's products, which includes cleaning chemicals & dispenser systems.
• Developing the training arm of the business by setting up all our training protocols, training processes, and a training center, both for our internal use & for training our clients.
• Collecting customer requirements & market data & regularly reporting to the Sales Manager.
• Communicating regularly with our production line in order to finetune customer requirements, adapt & expand to cater to new market demands.
• Fluent in Thai & profficient in English.
• Experience in the cleaning industry.
• Great communication skills.
• Detail-oriented, logical thinker & self-motivated.
• Is This Job for You.
• This job is for someone who is interested in helping pivot a core function of a business.
• This job is for someone who is passionate about the hospitality, F&B & industrial sales (chemical) industry.
• Cleanfirm Co., Ltd. is a part of Rapos Group, which is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
• In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
• In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
• In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
• If this job sounds like you, we look forward to seeing your application!.

Skills:

Cost Estimation, Scrum, DevOps, English

Job type:

Full-time

• Assist with business and IT Strategic planning to advise on the impact to business and IT architecture from business strategy decisions.
• Assist in the innovation initiatives by assessing the impact of innovations on business and IT architecture.
• Assist with Program/Project Portfolio planning and prioritization to advise the portfolio management team on dependencies between different projects and impact of the project on the overall architecture.
• Assist with Project execution to review architecture design during the feasibility study and project implementation.
• IT business architect works to support the vendor selection by providing inputs into overall architectural considerations for the RFP process, validate proposed vendor solutions, provide inputs in architectural considerations and review vendor response and advise on scoring criteria.
• Work to support the identification and integration of project architecture, including advising on the best solution based on EA principles and/or EA standards, support with the impact analysis of the project architecture to identify business, information, application and technical architecture impact.
• Identify application portfolio rationalization, identify overlapping functionalities, support in identifying master applications, and drive the application decommission planning activities.
• Understand and promote EA framework and update EA documents including EA principles, EA reference architecture, EA policies and EA standards.
• Maintain EA tool and update the information to EA tool to ensure the up-to-date information in the EA Tool.
• Provide EA training about EA concepts, EA tool, EA reference architecture to both business and IT.
• Bachelors or Master of Information System Management, Computer Engineering or related fields.
• At least 7 years of experience in IT Architect-related roles in large-scale projects in Banking /Financial industries.
• Experience participating in all aspects of large-scale IT implementation projects including planning and cost estimation through requirements, design, development, testing, implementation, production, and ongoing operational support and maintenance.
• Strong knowledge and understanding of common architecture models such as TOGAF, IT governance, key architecture governance models, underlying tools, and supporting processes (e.g. architecture approval, architecture change control, architecture's role in project and standards oversight), IT Development and operations methods (e.g. SDLC, Agile, Scrum, DevOps), security and compliance models.
• Good written and verbal communication, presentation of both Thai and English skills.
• Ability to explain complex technical issues in a way that non-technical people may understand.
• Strong Leadership, influencing, motivating and negotiating skills.
• Good judgment within broadly defined practices in obtaining desired results, analytical and problem-solving skills.
• Only shortlisted candidates will be contacted"
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited.

Experience:

3 years required

Skills:

Data Entry, SAP, Oracle

Job type:

Full-time

• Lead the end-to-end onboarding process for all new warehouse staff, ensuring they are integrated into the culture and safety protocols from day one.
• Conduct hands-on, "on-the-floor" training for core warehouse functions (receiving, picking, packing, and shipping).
• Standardize training modules to ensure every worker, regardless of shift, receives the same high-quality instruction.
• WMS & Technical Mastery Act as the Subject Matter Expert (SME) for the Warehouse Management System (WMS).
• Train staff on handheld scanners, desktop interfaces, and system-driven workflows to minimize data entry errors and inventory discrepancies.
• Troubleshoot common user errors in the WMS and provide "just-in-time" retraining where needed.
• Strategic L&D Planning Collaborate with the corporate L&D Team to align warehouse training with broader organizational goals.
• Identify "skills gaps" within the current team and develop targeted training interventions.
• Maintain a training matrix to track certifications, equipment licenses (e.g., forklift), and refresher course deadlines.
• Performance & Quality Control Monitor the "Time to Productivity" for new hires, ensuring they hit performance benchmarks within the expected timeframe.
• Conduct regular audits of ground operations to ensure staff are following the "Principle Methods" (Standard Operating Procedures).
• Provide feedback to warehouse leads regarding staff performance and areas for improvement.
• Requirements: 3+ years in warehouse operations, with at least 1 year in a dedicated training or supervisory role.
• Advanced knowledge of WMS logic (e.g., SAP, Manhattan, Blue Yonder, or Oracle) is essential.
• Ability to translate complex technical processes into simple, actionable steps for a diverse workforce.
• Strong organizational skills to manage training schedules without disrupting high-volume warehouse output.
• Strong leadership, negotiation, and decision-making skills.

Job type:

Internship

• Be responsible for facilitating until the delivery of the qualification training on agreed schedule.
• Support training session by preparing training documents and materials.
• Facility to run the online/ On-site session smoothly.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, virtual classroom training, e-learning, etc.
• Provide and summarize the status of training hour or learning reports to management.

Experience:

5 years required

Skills:

Project Management, Data Analysis, Power BI, English

Job type:

Full-time

• Define and oversee training roadmaps aligned with Dextra Group s business objectives.
• Collaborate with Division Managers and HR teams to identify skill gaps and future workforce needs.
• Promote a culture of continuous learning and innovation across the organization.
• Anticipate future skill needs and workforce development requirements.
• Translate organizational strategy into actionable L&D plans.
• Program Development & Delivery.
• Design, implement, and evaluate technical and leadership training programs.
• Develop structured learning paths for managers, supervisors, and operators.
• Coordinate group-wide training initiatives across functions (Sales, Supply Chain, Production, Quality, Engineering).
• Implement onboarding programs for new employees to ensure smooth integration.
• Supervise L&D operations and coordinate with HR Managers.
• Coach and mentor staff on training practices.
• Drive accountability for program delivery and outcomes.
• Collaboration & Continuous Improvement.
• Partners with Operations and Production Support teams to strengthen programs such as Operators Certification, Health & Safety, Quality Awareness, LEAN, and Project Management.
• Encourage knowledge-sharing practices, workshops, and digital learning adoption.
• Build partnerships with universities, vocational schools, and training institutes.
• Monitoring & Evaluation.
• Track and maintain accurate training records in HRIS systems.
• Measure training effectiveness through surveys, manager feedback, and ROI analysis.
• Promote innovative learning methods (e-learning, workshops, knowledge sharing).
• Provide HR-related insights through L&D data analysis (Power BI, HRIS).
• Contribute to HR dashboards that track engagement, performance, and development metrics.
• Audit & Compliance.
• Support both internal and external audits related to Learning & Development activities.
• Act as the main contact person with auditors, ensuring timely provision of training records, reports, and compliance documentation.
• Ensure L&D processes meet regulatory, corporate, and quality standards.
• HR Roadmap Support.
• Support the HR Manager in implementing new HR projects (e.g., HRIS upgrades, digital HR initiatives).
• Facilitate communication and training during organizational changes to ensure smooth adoption.
• Employee Engagement & Culture.
• Design and support initiatives that strengthen employee engagement and organizational culture.
• Collaborate with HR Manager to roll out activities aligned with Dextra Thailand s engagement plan.
• Bachelor s degree in HRM or HRD, Business Administration, Psychology, Political Science or related field (Master s preferred).
• Minimum 5 years of experience in Learning & Development, with supervisory or leadership exposure.
• Experience in a manufacturing environment is a strong plus.Previous experience in an international company is a must.
• Excellent English communication skills.
• Good computer skills in Microsoft Offices.
• Strong knowledge of training design, adult learning principles, and evaluation methodologies.
• Excellent communication, facilitation, and stakeholder management skills.
• Proficiency in HRIS platforms, digital learning tools, and data reporting (e.g., Power BI).
• Ability to foster innovation and continuous improvement in line with Dextra s entrepreneurial culture.

Skills:

English

Job type:

Full-time

• Global Program Development.
• Design and maintain the global onboarding and readiness strategy for Hospitality commercial roles, ensuring alignment with business objectives and transformation initiatives.
• Migrate all onboarding and TRU lessons to Seismic, creating a unified, scalable onboarding experience.
• Develop role-specific onboarding content in collaboration with product, specialist, and regional enablement teams.
• Regional Execution & Localization.
• Deliver onboarding and readiness programs locally within APAC, adapting content for cultural, market, and language needs.
• Partner with regional enablement managers to ensure consistent execution and best practice sharing across all regions.
• Measurement & Continuous Improvement.
• Establish and track KPIs for onboarding effectiveness, including ROI measurement, engagement, and time-to-productivity.
• Facilitate feedback loops with stakeholders to continuously improve onboarding content and delivery.
• Collaboration & Governance.
• Operate within a matrix team, sharing best practices and supporting the governance process for training requests.
• Ensure all onboarding sessions are logged in Seismic for engagement tracking and monthly governance review.
• Innovation & Enablement Excellence.
• Lead the creation and rollout of Seismic-based onboarding programs, including certification paths and role play modules.
• Support the development of advanced onboarding and upskilling initiatives as business needs evolve.
• Experience in enablement, onboarding, or L&D program management, preferably in a global or matrixed organization..
• Demonstrated ability to design, deliver and measure onboarding programs at scale..
• Proven experience with enablement platforms (Seismic preferred) and ROI measurement tools..
• Strong understanding of the hospitality industry and commercial functions is highly regarded but not mandatory.
• Ability to adapt content for diverse audiences and localize for APAC markets.
• lear and effective communication skills for stakeholder interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Job type:

Full-time

• Work with relevant channels to conduct gap analysis, establish training plans, design training classes and training materials on AIA's products and services as well as selling techniques.
• Coordinate and conduct relevant training.
• Supervise and evaluate training programmes, assess results and implement improvements as needed.
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link
• https://www.aia.co.th/th/about-aia/privacy/candidate Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Experience:

1 year required

Skills:

Assurance, English

Job type:

Full-time

• Develop, refine, and maintain Operational Guidelines for assigned policy areas, translating policy intent into clear, actionable instructions and ensuring alignment with policy changes, platform updates, and operational best practices.
• Produce, validate, and maintain high-quality Testing Sets for calibration, QA evaluation, arbitration, and operational assessments, ensuring balanced coverage of scenarios, content types, and edge cases.
• Analyze complex, ambiguous, and high-risk cases to provide structured clarifications ...
• Support arbitration, QA, training, and calibration workflows by identifying misapplication patterns and operational gaps, driving measurable improvements in reviewer accuracy and consistency.
• Collaborate cross-functionally with Policy, Governance, Product, Engineering, Algo, and Training teams to ensure OGs and Testing Sets are scalable, actionable, and effectively translated into SOPs and training materials.
• Track quality and operational metrics to identify improvement opportunities and drive continuous enhancements in enforcement accuracy, workflow efficiency, and cross-team effectiveness.
• Contribute to ad-hoc quality and governance initiatives that enhance enforcement quality, operational effectiveness, and team performance.
• Minimum QualificationsBachelor's degree or equivalent experience; 1+ years of experience in quality assurance, training, editorial review, or a related field;.
• Expertise in content moderation policy, operational guideline development, and enforcement workflows.
• Strong command of English with exceptional attention to detail, clarity, and linguistic consistency.
• Demonstrated ability to interpret and enforce complex guidelines or policies in writing-focused workflows.
• Analytical thinker with experience evaluating qualitative content and using data to inform process improvements. Ability to design and deliver interactive, engaging training materials and sessions.
• High level of self-motivation, solution-oriented thinking, and ability to multi-task, prioritize, and meet strict deadlines in a fast-paced, collaborative environment.
• Excellent written communication skills with emphasis on precision, clarity, and operational feasibility.
• Preferred QualificationsPrior experience in content moderation, AI, or technical writing teams is a plus.
• Familiarity with machine-executable logic, labeling frameworks, or test-set workflows.
• Experience collaborating with Policy, Product, Governance, Engineering, or Training teams.
• Knowledge of scenario coverage, positive/negative balance, and dataset validation.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

2 years required

Skills:

Automation, Software Testing, Assurance

Job type:

Full-time

• Outreach & Prospecting: Execute multi-channel outreach strategies to identify brands ready to be our prospects.
• MQL Nurturing: Own the follow-up process for Marketing Qualified Leads (MQLs) from Merkle s global events and CX insight reports (e.g., CX Imperatives).
• Cadence Management & Database Maintenance: Maintain lead nurturing sequences and CRM records for prospects interested in CX/MarTech technology, CRM, loyalty, and personalization and execute cadences per BD Director's strategy.
• Event Support: Assist with CX event coordination and lead capture initiatives.
• Client Engagement & Solution Pitching CX Solution Support: Assist the BD Director in explaining how our data-driven approach builds better Customer Experiences.
• Consultative Presentation: Present MarTech and CX solutions to clients in both English and Thai, focusing on how we design and build seamless end-to-end customer journeys.
• Market Insight: Stay updated on global and local CX trends and landscape to act as a knowledgeable advisor during initial client interactions.
• Stakeholder Coordination: Schedule and coordinate meetings between prospects and senior team members.
• Sales Operations & Legal Coordination Documentation Management: Handle the end-to-end process for sales-related legal documents (NDAs, SOW, Service Agreements) specifically for CX pitching processes.
• Contract Stewardship: Manage the internal approval process, ensuring that the legal foundation for our client partnerships is secure and efficient.
• CRM Hygiene: Maintain accurate records of the CX sales funnel to provide clear data for growth forecasting.
• Reporting: Compile weekly/monthly pipeline summaries and lead status reports.
• Qualifications Bachelor s degree in business, Marketing, Communications, or related field.
• 1-3 years experience in Client Success, Business Development, Sales, or Consulting.
• Experience in Customer Experience (CX), MarTech, CRM, or a data-driven agency environment is highly preferred.
• Strong verbal and written skills in English and Thai.
• A proactive "hustler" mentality combined with an understanding of how to build long-term customer relationships.
• High attention to detail regarding legal documents and internal administrative workflows.
• Familiarity with CRM tools (Salesforce/HubSpot) and CX technology stacks is a plus Location: Bangkok Brand: Dentsu Cxm Time Type: Full time Contract Type: Permanent

Skills:

Safety Management

Job type:

Full-time

• กำกับ ดูแล Safety Management ในโรงงานและงานขนส่งให้เป็นไปตามกฎหมายอาชีวอนามัย ความปลอดภัย และสิ่งแวดล้อม.
• พัฒนาระบบงาน อาชีวอนามัย ความปลอดภัย และสิ่งแวดล้อมให้เป็นไปตามมาตรฐานสากล.
• Key Responsibilities วางแผน ตรวจสอบ กำกับดูแลให้โรงงานและงานขนส่งปฏิบัติได้ตามกฎหมาย ระเบียบข้อบังคับ และมาตรการ ด้านความปลอดภัย อาชีวอนามัย และสิ่งแวดล้อม ให้เป็นไปตามสัญญา หรือ มาตรฐานสากล .
• วิเคราะห์งานเพื่อชี้บ่งอันตราย และกำหนดมาตรการป้องกันในให้โรงงานและงานขนส่ง.
• Qualifications ปริญญาตรีวิทยาศาสตร์ สาขาอาชีวอนามัยและความปลอดภัย หรือสาขาที่เกี่ยวข้อง (มีเกรดเฉลี่ยขั้นต่ำ 2.70).
• สื่อสารภาษาอังกฤษได้ดีทั้งการพูดและการเขียน (ต้องมีคะแนน TOEIC อย่างน้อย 550).
• มีประสบการณ์การทำงานที่เกี่ยวข้อง 3-5 ปีขึ้นไป.
• มีความรู้เกี่ยวกับ Standard system: ISO9001, ISO45001, ISO14001, NFPA, OSHA.
• มีความรู้เกี่ยวกับ กฎหมาย และมาตรฐานงานก่อสร้าง และ พรบ.โรงงาน.
• เป็นวิทยากรถ่ายทอดความรู้ ประสบการณ์ ให้ผู้ปฏิบัติงานได้.
• สามารถเรียนรู้มาตรฐาน ความปลอดภัย ทั้งในและต่างประเทศ.
• สามารถปฏิบัติงานประจำ อ.แก่งคอย จ.สระบุรี .
• สามารถไปปฏิบัติงานต่างจังหวัดได้เป็นครั้งคราว.
• Contact: Thanespon (Pon) Email: [email protected]

Skills:

Windows Server, Linux

Job type:

Full-time

• Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Moderate experience in managed services and knowledge of ticketing tools like ServiceNow.
• Knowledge of management agents, redundancy concepts, and supported. technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup.
• Strong planning skills with an ability to adapt to changing circumstances.
• Ability to communicate and work effectively across different cultures and social groups.
• Active listening skills, including paraphrasing and probing for further relevant information.
• Positive outlook and ability to thrive in a pressurized environment.
• Willingness to work longer hours when necessary and maintain a client-focused approach.
• Bachelor s degree in information technology/computing or equivalent work experience.
• On-site Working About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters.
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Skills:

Assurance, Excel, Public Speaking, English

Job type:

Full-time

• Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA).
• Share feedback with the agents on all people related defects (Quality Audits - CC, BC and Cc) and DSATs (Agent Related).
• Conduct training and refreshers.
• Support and mentor new employees.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Responsibilities:Minimum bi-lingual proficiency and above is preferred (English).
• Language proficiency in English is mandatory.
• Proven experience as corporate Qualit assurance or TQA.
• Understanding of effective Quality KRAs (Key responsibilities areas).
• Willingness to keep abreast of new techniques in corporate Quality.
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
• Phenomenal communication, presentation and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision making abilities.

Skills:

Risk Management, Legal

Job type:

Full-time

• Develop procedures intended to prevent unethical and illegal conduct.
• Drive organisation culture, awareness and ethics towards rigorous risk management and strict compliance.
• Develop and deliver compliance training as needed.
• Set up policies and guidelines to ensure alignment and adherence to legal and regulatory requirements.
• Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
• Explore opportunity to improve work flow and build healthy environment.
• Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
• In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link
• https://www.aia.co.th/th/about-aia/privacy/candidate Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Experience:

3 years required

Skills:

Sales, Excel, English

Job type:

Full-time

• Provide support to Fashion Advisorsto provide appropriate After Sales advice to clients, especially for more complex cases.
• Work with Fashion Advisors to ensure close follow up for all after sales cases and provide prompt and regular updates (eg technical aspects) to clients.
• Provide technical after sales advice to clients in the boutique as necessary.
• Improve After Sales Process & Elevate Know-how in Boutique Coach Fashion Advisors to diagnose products and distinguish between repair and care services.
• Ensure Fashion Advisors accurately update service details and estimates in CASS (Customer After Sales Services) system.
• Guide Fashion Advisors on the product authentication quick check for all received items.
• Coordinate with the Repair Centre on CASS follow-ups and service status updates.
• Promote a positive After Sales mindset and culture within the boutique.
• Partner with Boutique Management to help Fashion Advisors enhance the After-Sales client experience.
• Work with the Client Engagement Expert to build loyalty and confidence among After Sales clients.
• Support CASS user training and share Quality/After Sales topics during morning briefings.
• Administration & Coordination Update status and remarks in CASS and repair forms; communicate client needs to Repair Centre.
• Clearly record repair status and client interactions in CASS/repair forms.
• Validate client contact details and preferred communication methods.
• Quality Control & Reporting Gather and report client feedback on product quality to Manager.
• Share product quality alerts with the retail team as needed.
• Track commercial decisions and reasons; collaborate with Management to address issues and gaps.
• Repair & Care Stock Maintenance Manage repair and care inventory; conduct weekly stock-takes in boutiques.
• Work with Fashion Advisors to remind clients to collect their items.
• You are energised by Collaborating with a dedicated team in a dynamic, fast-paced retail environment locally and internationally.
• Making a business impact by supporting both colleagues and clients.
• What You will bring At least 3 years experience in after sales or product quality control. Experience from luxury business will be highly advantageous.
• Strong computer skills (Emails, Excel, MS Office).
• Excellent communication and interpersonal skills in both Thai and English.
• Team-oriented, client-focused, and service-minded.
• Able to work boutique hours, including weekends and public holidays.
• What Chanel can offer you The chance to join a world-renowned luxury brand known for its heritage and innovation.
• Ongoing training and development opportunities.
• A supportive team environment that values your contributions.
• Competitive compensation and benefits.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

Skills:

Assurance, Fast Learner, English

Job type:

Full-time

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between ...
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
• Minimum Qualification(s)You are a good communicator, proficient in English and Thai as this role will cover Thailand market.
• A fast learner who has the ability to embrace a fast-paced working environment.
• Preferred Qualification(s)Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.
• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• Presentation skills, good communication and interpersonal skills.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

1 year required

Skills:

Assurance, English

Job type:

Full-time

• Perform daily audit on internal system;.
• Provide analysis of errors and feedback to respective team.
• Work with training team to align policy understanding of QA and labelers.
• Provide support on Policy/Quality related questions on ad-hoc basis.
• Responsible in guiding new joiners in order to achieve ramp up target.
• Work closely with Safety Specialist in order to provide feedback on quality.
• Identify potential errors in policy and correct them in time.
• Conduct quality meeting with the team to analyze errors.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
• Minimum QualificationsCompletion of Bachelor's Degree.
• Possesses good interpersonal skills.
• Fluent in Thai is required as the role requires handling Thai content; fluent in English is also required as it is the working language.
• Preferred QualificationsMinimum 1 year working experience as Quality Assurance Analyst.
• Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage.
• Strong attention to details and ability to work independently.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Quality Assurance, Assurance, Data Analysis

Job type:

Full-time

• You will perform daily operational tasks including quality inspection, policy and process optimization, queue assignment and handling escalations of the labelling project.
• You will work closely with respective project stakeholders and vendors to stay up to date with policy developments and provide feedback on implementation and execution.
• You will be performing daily audit on internal system and provide analysis of errors and feedback to respective teams (R&D & Product Manager).
• You will be monitoring the quality scored of agents and run root cause analysis to the management team.
• You will be monitoring project data, record daily output and quality scores, prepare data analysis/report of projects as well as validate reports and data provided to stakeholders/partners.
• Training ManagementYou will be localizing the policy guidelines designing training schedule, coordinate and liaise with key stakeholders including BPO to ensure that all labellers successfully go-live within the targeted time frame.
• You will deliver process/product/policy training in classroom and/or virtually to new joiners.
• You will be involve in setting up product knowledge test, share result analysis and work with key stakeholders to improve the product knowledge of team.
• Bachelor and above degree. Excellent skills in Thai and English as a working language to communicate with stakeholders who are based in English-speaking and Thai-speaking markets.
• Strong ability to learn and understand.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• Preferred QualificationsFamiliarity with search engines and algorithms of any social media platform would be a plus point.
• You have good attention to detail and you are comfortable using data analysis to identify trends.
• Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

1 year required

Skills:

Quality Assurance, Assurance, Data Analysis, English

Job type:

Full-time

• Perform daily operational tasks such as quality inspection, guidelines and process optimization, queue assignment, and handling escalations for the evaluation project.
• Work closely with stakeholders to stay updated on guideline developments and provide feedback on implementation and execution.
• Conduct daily audits on an internal system and provide error analysis and feedback to stakeholders (R&D & Product Manager).
• Monitor the quality scores of evaluators and conduct root cause analysis with the management team.
• Monitor project data, record daily output and quality scores, prepare data analysis/reports for projects, and validate reports and data provided to stakeholders/partners.
• Localize the guidelines and design training schedules and coordinate and liaise with key stakeholders to ensure the successful go live within the targeted timeframe.
• Deliver process/product/guideline training to new joiners.
• Play a role in setting up product knowledge tests, sharing result analysis, and working with key stakeholders to improve the product knowledge of the team.
• Minimum QualificationsCompletion of Bachelor's degree or above.
• Proficiency in English and Thai as working languages.
• 1 year of experience in Quality Analyst/Quality Assurance, particularly in search engine evaluation.
• Familiarity with search engines, social media algorithms, and SEO.
• Demonstrated computer proficiency with Office software.
• Deep understanding of local culture and internet usage habits.
• Attention to detail and ability to use data analysis to identify trends.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

5 years required

Skills:

Finance, Budgeting, Compliance, English

Job type:

Full-time

• In collaboration build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities.
• Work in partnership with the General Manager, Finance and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience.
• Identify and analyze amount of time client advisors allocated to responsibilities ot ...
• Proactively drive the company s efforts ensuring streamlined effective communications and processes throughout.
• Recommend value added activities that will increase individual sales, promotes cross-selling of categories, increases retention, and return rates of clients, including store commissions and/or retail specific projects when required.
• Ensure that the KPI's evolved are relevant to lead the store productivity and improve performance.
• Work together with Sales to develop sales and implement improvements plans.
• Partner with related departments to identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales effectiveness throughout the process.
• Retail Training.
• Implement training programs, assessment to develop product expertise, service, selling and clienteling skills, improve store efficiencies, drive retail excellence, optimizing sales professionals productivity as well as brand loyalty, and market share growth.
• Partner with management on appropriate training roadmap that supports our business strategy and on the long-term Planning, Annual Profit planning and budgeting process to ensure in fostering key capabilities required for the company s growth plans through training and development.
• Liaise with related departments to define actions plans following mystery shopping results and to develop specific programs to improve client experience and loyalty.
• Identify training and development needs within the organization and devising training strategies that aligned with business objectives.
• Partner with corporate teams to adapt, design and develop training classes and materials to fill identified training needs or curriculum gaps.
• Coach and facilitate career development conversations and actions to ensure the company have the right people and capabilities for the future.
• Ensure in-store coaching of sales team and store leadership team takes place regularly.
• Track the trainings efficiency and implement evaluation system for the trainers.
• Provide evaluations for post-training endeavors to demonstrate ROI.
• Evaluate and recommend internal or external learning resources to support the development plans.
• Operational Excellence.
• Monitor operational performance of all store operations inclusive of inventory flows and accuracy, team operational productivity, inventory organization.
• Analyze and monitor individual store inventory productivity, driving optimal operations inclusive of scheduling, timely deliveries, organization of teams to deliver exceptional Client Experience FOH & BOH with strong partnership across departments and store teams.
• Identify innovative action plans with Managing Director, store teams and functional departments (as appropriate) to minimize operating costs and operational risks.
• Analyze and follow controllable costs to meet budget.
• Provide regular in-depth analysis of outliers (over and underperforming stores) and work with the Sales on action plan to improve the performance.
• Organize periodical Store Performance Committee to report on progress and discuss action plans.
• Lead individual store inventory accuracy and integrity plans through analysis.
• Compliance on Company policy and procedure.
• Drive market audit compliance with Internal and Sales Audit teams.
• Lead Retail Projects.
• Constantly fine tune our Retail Presence (Grooming) to engage properly with clients.
• Coordinate with Store Planning / Maintenance on new openings and renovations minor workflow and repairs.
• Drive new tools and coordinate store issues follow up with IT (i.e. lead new release, training, issues).
• Rethink business practices and provide feedback on current policies & procedures.
• 15+ of Retail operations, Retail excellence, Training experience in luxury retail.
• 5+ years of retail leadership experience.
• BA or BS degree or greater.
• Significant experience working around topics such as Retail Operation, Retail Analytics, KPIs and Retail Training in a leading luxury company.
• In-depth knowledge for the luxury market, as well as highest standards of client experience.
• Strong consultative, coaching, communication and influence skills.
• Expertise in training and facilitation skills.
• Excellent influence, interpersonal communication, problem solving, follow up and creative solution generation skills.
• Ability to collaborate productively and ability to lead and influence in a team environment.
• Agile with entrepreneurial spirit, finding new approaches and solutions to the challenges.
• Strong English verbal and written communication skills.
• Business acumen, numerical agility and forward-thinking.
• Experience in both country operational role or regional/ global roles are preferred.