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Experience:

2 years required

Skills:

Project Management, Customer Relationship Management (CRM), Thai, English

Job type:

Full-time

• Serve as the primary point of contact for assigned clients.
• Manage day-to-day client servicing activities and ongoing projects.
• Coordinate internal teams and external partners to ensure smooth execution.
• Manage project timelines, deliverables, and budgets.
• Prepare proposals, quotations, and service documentation.
• Ensure service delivery aligns with client expectations and brand standards.
• Support client meetings, presentations, and regular business reviews.
• Identify potential risks and proactively propose solutions.
• Maintain accurate project documentation and reporting.
• Support account growth and long-term client retention.
• Bachelor s degree in Business, Marketing, Communication, or related fields.
• Minimum 5 years of experience in client services, account management, or related roles.
• Proven experience working with local, multinational or global brand clients.
• Strong project management and coordination skills.
• Excellent communication and relationship management abilities.
• Ability to manage multiple projects in a fast-paced environment.
• Strong commercial awareness and cost-control mindset.
• Proficient in MS Excel and PowerPoint.
• Fluent Thai and working-level English.
• Preferred Qualifications.
• Experience in marketing services, print, promotional items, or event-related services.
• Experience collaborating with regional or global stakeholders.
• Experience mentoring junior team members.
• Familiarity with structured client service or agency environments.

Experience:

No experience required

Skills:

Good Communication Skills, Digital Marketing, Social Media Management, Creativity, Thai, English

Job type:

Full-time

• Assist company owners with schedules, meetings, priorities, and coordination.
• Manage calendars, appointments, and communication.
• Prepare meeting notes, documents, and follow-up action items.
• Handle filing, documentation, and general office tasks.
• Coordinate with internal team members..
• Marketing Support.
• Assist with basic marketing campaign tasks.
• Organize materials, files, and communication for Facebook/Google/TikTok Ads.
• Create simple documents such as briefs, checklists, reports, and timelines.
• Help track campaign data and update spreadsheets or CRM systems.
• Follow up with clients regarding schedules, required files, and information..
• Bachelor s degree in any field.
• Basic understanding of digital marketing campaigns (Facebook Ads, Google Ads, TikTok Ads).
• Strong organizational skills and attention to detail.
• Good communication skills, English communication skill is a plus.
• Able to multitask and manage changing priorities.
• Comfortable with Microsoft Office or Google Workspace.
• Positive attitude and willingness to learn.
• Experience in admin, operations, or agency work is a plus..
• Competitive salary based on experience.
• Opportunity to grow in marketing and operations.
• Work closely with company owners and marketing specialists.
• Annual performance bonus.
• Supportive and learning-focused environment..
• [email protected].

Experience:

No experience required

Skills:

Good Communication Skills, English, Thai

Job type:

Full-time

• โรงเรียน HARMON เป็นสถาบันสอนดนตรีโดยการรวมตัวของกลุ่มคุณครูที่มีประสบการณ์และมีความตั้งใจที่จะสร้างพื้นที่แห่งการเรียนรู้ โดยต้องการที่จะนำเสนอด้วยทัศนะคติที่ดีต่อการเล่นดนตรีอย่างมีความรู้ และ ความสนุกสนานต่อตัวนักเรียน.
• เจ้าหน้าที่ฝ่ายประสานงาน (นักเรียนและผู้ปกครอง)
• STUDENT RELATIONS 1 อัตรา.
• ประสานงานระหว่าง นักเรียนและครู คลาสเรียนของนักเรียน
• การจัดตารางเรียนของนักเรียน และการนัดหมายคาบเรียน
• อธิบายคลาสเรียนของโรงเรียนแบบเบื้องต้น ต่อผู้ปกครอง
• การธุรการต่างๆ เช่น การจัดเก็บเอกสารที่เป็นสำคัญ
• การจัดเก็บข้อมูลสถิติการเข้าเรียนของนักเรียน (มีผลต่อโบนัส)
• มีปฏิสัมพันธ์ที่ดีต่อเด็กนักเรียนและผู้ปกครอง และมีความอดทนอดกลั้นในการแก้ปัญหา
• มีความรักในงานบริการ
• มีความชื่นชอบในเสียงดนตรี
• สามารถพูดภาษาอังกฤษได้ หรือภาษาอื่นๆ (จะได้รับการพิจารณาเป็นพิเศษ)
• มีประสบการณ์จะพิจารณาเป็นพิเศษ.
• สถานที่
• ซอยราชวินิตบางแก้ว ติดกับ ห้าง Mega Bangna.
• โบนัส จะได้รับการพิจารณาจากประสิทธิภาพของการทำงาน.
• สนใจมาร่วมเป็นหนึ่งในทีม HARMON
• สนใจสามารถส่ง Resume มาที่ [email protected]
• เบอร์ติดต่อ คุณเดีย 0656691454
• ID LINE @harmonmusicschool.

Experience:

No experience required

Skills:

English, Thai

Job type:

Full-time

• สนับสนุนและประสานงานใกล้ชิดกับผู้จัดการในการดำเนินงานประจำวัน.
• ดูแลและจัดการการสื่อสารทั้งภายในและภายนอกองค์กร.
• แปลและจัดเตรียมเอกสารภาษาไทยและภาษาอังกฤษ.
• จัดการตารางนัดหมาย การประชุม และงานเอกสารธุรการต่าง ๆ.
• ดูแลการปฏิบัติงานของพนักงานและช่วยในการประสานงานภายในทีม.
• บันทึกและดูแลข้อมูลบัญชีพื้นฐานของมูลนิธิ.
• ปฏิบัติงานอื่น ๆ ตามที่ได้รับมอบหมาย.
• วุฒิปริญญาตรี สาขาบริหารธุรกิจ หรือสาขาอื่นที่เกี่ยวข้อง.
• อายุไม่เกิน 40 ปี.
• มีความรับผิดชอบ ขยัน และซื่อสัตย์.
• ไม่สูบบุหรี่และไม่ดื่มสุรา.
• มีทักษะในการใช้โปรแกรม Microsoft Office (Word, Excel, PowerPoint) และแอปพลิเคชันด้าน AI.
• มีความสามารถด้านภาษาอังกฤษและภาษาไทยที่ดี (ฟัง พูด อ่าน เขียน).
• ประกันสังคม.
• วันหยุดนักขัตฤกษ์ (ยกเว้นวันหยุดทางศาสนา)..
• Organization: Cheerful Life Foundation.
• Position: Secretary (Administrative Assistant)
• Employment Type: Full-time
• Vacancies: 1 position
• Salary: Based on qualification and experience
• Location: 506 Sirithawon Soi, Ramkhamhaeng 24 Yaek 24, Phatthanakan, Suan Luang, Bangkok
• Working Hours: Monday - Saturday, 09:00-17:00.
• Support and coordinate closely with the Manager in daily operations.
• Handle both internal and external communications.
• Translate and prepare documents in Thai and English.
• Manage schedules, meetings, and administrative paperwork.
• Supervise staff performance and assist in team coordination.
• Maintain basic accounting records for the foundation.
• Perform other duties as assigned.
• Bachelor s degree in Administration sector or related field.
• Age below 40 years old.
• Responsible, diligent, and honest.
• Non-smoker and non-drinker.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and AI applications..
• Good command of English and Thai (listening, speaking, reading, and writing).
• Social Security.
• Public holidays (except religious holidays)..

Experience:

1 year required

Job type:

Full-time

• Create, update, and maintain SOPs, playbooks, guidelines, and FAQs.
• Translate operational workflows into clear, structured documentation.
• Review existing SOPs to identify gaps, inefficiencies, or outdated logic.
• Apply critical and logical thinking to improve processes and documentation quality.
• Collaborate with operations and cross-functional teams to capture process changes.
• Maintain knowledge repositories and ensure version control and documentation standards.
• Good attention to detail and Comfortable with documentation tools (Google Docs, etc.).
• Strong written communication and structured thinking skills.
• 0-1 year of experience; fresh graduates are welcome.

Experience:

1 year required

Skills:

Microsoft Office, Excel, Own Transportation and Driving Licence, Work Well Under Pressure, Thai, English

Job type:

Full-time

• ทำงาน 6 วันต่อสัปดาห์ และ ทำงานเป็นกะ โดยจะสลับทุก 1-2 เดือน ตัวอย่างเวลาเข้ากะ 7.00-16.00 / 13.00-22.00 / 22.00 - 8.00 น. เป็นต้น.
• ประสานงานด้านขนส่ง กับบริษัทขนส่ง Outsource เพื่อทำให้การขนส่งเป็นไปอย่างสำเร็จและเรียบร้อย.
• จัดการการรวบรวมและจัดส่งเอกสารที่จำเป็นในการขนส่งสินค้าและบริการให้เป็นไปตามที่มาตรฐานที่กำหนด.
• ประสานงานและช่วยเหลือ พนักงานขับรถ และ ลูกค้าไทยและต่างชาติในการใช้งานระบบของบริษัท (Dashboard).
• ให้คำแนะนำ และช่วยเหลือพนักงานขับรถ และเจ้าหน้าที่ปฏิบัติการ ให้ดำเนินการตามกฎระเบียบการขนส่งสินค้า.
• บริหารจัดการคนขับรถขนส่ง พนักงานส่งของ และประสานงานกับลูกค้า.
• จบการศึกษาระดับปริญญาตรี หรือเทียบเท่า.
• ทักษะการคิดอย่างมีวิจารณญาณและการแก้ปัญหาที่ถี่ถ้วนเหมาะสม.
• มีประสบการณ์กับซอฟต์แวร์ รวมถึง Outlook, MS 365.
• มีทักษะในการสื่อสารทั้งการเขียนและการพูดในภาษาไทยและภาษาอังกฤษได้ดี.
• ทักษะการวางแผน และการจัดทำเอกสาร.
• ประสบการณ์ในสภาพแวดล้อม B2B กับความต้องการของลูกค้าที่หลากหลายและไม่เหมือนใคร.
• สามารถทำงานเป็นกะได้ ทั้งกะเช้าและเย็น.
• เรียนรู้เร็ว และ ปรับตัวได้ดี.
• ประกันสังคม 2. ประกันสุขภาพ 3. PVD 4. มีสวัสดิการอาหารและขนม 5. วันหยุดประจำปี.

Skills:

English

Job type:

Full-time

• Provide Technical Support to all SiteMinder labelled products and services to.
• internal and external customers, with a primary focus across the Thai language speaking APAC region..
• Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, email and other contact channels.
• Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
• Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
• Act as a technical expert, identifying issues and communicating issues and requirements internally.
• What you ll have.
• High level of customer service and IT technical skills.
• Fluent in English communication skills, both written and verbal.
• Strong Analytical skills - You ll be able to quickly analyze problems, determine the root cause and reach a resolution.
• An ability to operate across multiple technical platforms and systems in a fast. paced, KPI driven environment.
• An ability to diagnose and troubleshoot web browser and connectivity issues.
• Great capacity for both internal and external customer interaction as well as conflict resolution.
• Stakeholder management and working across internal teams to find solutions.
• Desirable: Previous experience working in a high volume contact centre providing technical customer support.
• Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
• Our Perks & Benefits .
• Equity packages for you to be a part of the SiteMinder journey.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.
• Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
• When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

Job type:

Full-time

• Department: Operations Support.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Handle inbound customer calls (Monday-Friday, 8 working hours with 1-hour break).
• Provide information on products, services, and marketing campaign details to customers.
• Record all customer interactions, including inquiries, complaints, and voicemails, in the system.
• Follow up on customer issues and coordinate with relevant internal teams such as Marketing, Product, IT, and Operations to ensure timely resolution.
• Escalate significant or urgent issues to supervisors as required.
• Encourage and promote the use of the IVR system to customers..
• Diploma or Bachelor s degree in any related field, or equivalent.
• Strong communication and customer service skills with a calm and professional manner.
• Good problem-solving and coordination skills.
• Basic computer skills and ability to use call center systems.
• Experience in a Call Center or Customer Service role is an advantage.
• Able to work well in a team and handle work pressure effectively..
• ประสบการณ์ 1 ปีขึ้นไป.
• จำนวน 1 อัตรา.

Experience:

5 years required

Skills:

Accounting, Thai, English

Job type:

Full-time

• Uphold a strict level of confidentiality.
• Payroll / Commission and salary database update.
• Preparation and submission of Social Security, Payroll, Bonuses, Commissions, Overtime.
• Coordinate and control work permits, visa, passport, any related arrangements with BOI.
• Oversee every single government related documents and matters (Department of Revenue/Department of Business Development/Social Security).
• Issues invoices.
• Send Messenger to clients.
• send EMS to Clients.
• Purchase Groceries and Furnitures.
• Take care of maintenance and housekeeper.
• Assisting solicitors on an ad-hoc basis with legal research, drafting, day-to-day transaction and case management tasks and the development and maintenance of processes and policies.
• Managing the preparation, negotiation and signature of high-volume standard form.
• agreements including NDAs and consultancy agreements.
• Reviewing agreements and preparing contract summaries to be used in the contract signoff process.
• Proven work experience as a senior administrative assistant, virtual assistant or executive administrative assistant.
• In-depth understanding of office management and daily operations.
• Hands on experience with MS Office.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Proven experience as a financial controller, accounting supervisor, chief or senior accountant.
• Thorough knowledge of basic accounting procedures.
• In-depth understanding of Generally Accepted Accounting Principles (GAAP).
• Awareness of business trends.
• Familiarity with financial accounting statements.
• Experience with general ledger functions and the month-end/year-end close process.
• Accuracy and attention to detail.
• Aptitude for numbers and quantitative skills.
• BS degree in Accounting, Finance or relevant additional qualification as a personal assistant, secretary and legal will be a plus.

Experience:

No experience required

Skills:

Energetic, Fast Learner, Good Communication Skills, High Responsibilities, Positive Thinker, Thai, English

Job type:

Full-time

• ดูแลระบบการขายหนังสือ (ทั้งระบบหน้าร้าน และระบบหลังร้าน) ทางแพลตฟอร์มออนไลน์: เว็บไซต์ / Facebook / Shopee / Tiktok / Lazada / Line Official.
• ดูแลตอบคำถามลูกค้าใน Inbox ของทางแพลตฟอร์มต่างๆ ในข้อ 1.
• ดูแลด้านการประชาสัมพันธ์และโปรโมชั่นส่งเสริมการขายต่างๆ.
• ประสานงานกับผู้จัดจำหน่ายและร้านค้า ด้านกิจกรรมส่งเสริมการขายและเอกสารต่างๆ ที่เกี่ยวข้อง.
• บริหารจัดการสต๊อกหนังสือเพื่อการจำหน่าย.
• รับผิดชอบงานด้านเอกสารต่างๆ ที่เกี่ยวข้อง ทั้งการจัดทำเอกสาร และการจัดเก็บเอกสาร เช่น ใบเสนอราคา ใบวางบิล ใบเสร็จรับเงิน ใบสำคัญหัก ณ ที่จ่าย ฯลฯ.
• ลงบันทึกยอดขายจากช่องทางจำหน่ายต่างๆ.
• เป็นผู้รับผิดชอบหลัก ในการออกบูธงานมหกรรมหนังสือฯ ที่จัดขึ้นปีละ 2 ครั้ง (ด้านการบริหารจัดการสินค้า การทำโปรโมชั่นส่งเสริมการขาย การขายและการพูดคุยกับลูกค้าที่บูธ การประสานงานกับร้านค้า และการทำสรุปรายรับรายจ่าย).
• จบการศึกษา ปริญญาตรี ไม่จำกัดสาขา.
• ไม่จำเป็นต้องมีประสบการณ์ทำงาน และยินดีรับนักศึกษาจบใหม่ (แต่หากมีประสบการณ์ 1 ปี ขึ้นไป จะได้รับการพิจารณาเป็นพิเศษ).
• มีทักษะการใช้งานโปรแกรม Microsoft พื้นฐาน โดยเฉพาะ Microsoft Excel (ในการคำนวณตัวเลขต่างๆ).
• สามารถเรียนรู้และพัฒนาการใช้งานระบบ platform การขายออนไลน์ต่างๆ ได้ดี.
• มีอัธยาศัยดี มีมนุษยสัมพันธ์ดี มีทักษะในการพูดคุย ติดต่อสื่อสาร ประสานงาน.
• หากมีความสามารถในการเขียน และ/หรือ ออกแบบกราฟิค Social Media และ/หรือ การทำคลิปวิดีโอแบบสั้น จะได้รับการพิจารณาเป็นพิเศษ.
• มีไหวพริบในการแก้ปัญหาเฉพาะหน้าได้.
• มีความคิดสร้างสรรค์ ทันสมัยหรือนำกระแส สามารถปรับใช้ให้ทันต่อเหตุการณ์ได้.
• พร้อมเรียนรู้และพัฒนาทักษะที่หลากหลาย และพร้อมเปิดรับโอกาสใหม่ๆ.
• สิทธิประโยชน์.
• โบนัสประจำปี.
• ส่วนลดค่าหนังสือ 30%.
• วันลา วันหยุดตามประเพณี และวันหยุดพักผ่อนประจำปี.
• กองทุนประกันสังคม.
• สระว่ายน้ำ และห้องฟิตเนส.
• หลักสูตรฝึกอบรมที่เกี่ยวข้องกับการทำงาน.
• ฯลฯ.

Experience:

3 years required

Skills:

Business Development, Excel, Problem Solving, English

Job type:

Full-time

• Act as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.
• Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.
• Initiation by identifying essential features and requirements for better merchant experience.
• Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.
• Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service to ensure best merchant satisfaction.
• Prepare necessary reporting by collecting, analyzing, and summarizing data trends.
• Requirements: Bachelor's or Master's degree in Engineering, Business, or any related field. Maximum 3 years of working experience. Fresh graduates are welcome to apply Effective communication skills and good command of English.
• Proficient in working with numbers and data organization, especially with MS.
• Excel or Google Sheet.
• Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.
• Strong logical thinking and problem solving skills with initiatives.
• Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player.
• Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.).

Skills:

Express, Finance, Legal

Job type:

Full-time

• Coordinate with internal and external stakeholders to ensure timely completion of lease agreements.
• Provide administrative support to Finance, Legal, Facility Management, and Operations teams.
• Maintain and update the property database for accurate record-keeping.
• Identify and assess potential business and legal risks before finalizing agreements, offering guidance for risk mitigation.
• Manage contracts and landlord relationships to ensure business continuity and compliance.
• Requirements Bachelor's degree in Business or Law is preferred.
• Ability to work under pressure and meet deadlines.
• Good communication and negotiation skills.
• Good attitude and strong ownership in the projects.
• Good team player, positive attitude and eager to learn.
• Fresh graduates are welcomed.

Skills:

Finance, Social media, Excel, English

Job type:

Full-time

• Planning & Manpower (WFM): Plan and manage manpower budgets and headcount requirements. You will learn to schedule shifts and plan manpower to ensure smooth operations for our teams.
• Knowledge Management (KM): Develop SOPs (standard procedures), manage the Help Center portal, and create knowledge-sharing initiatives.
• Finance & Reconciliation: Perform financial reconciliation for logistics, marketing packages, and digital products. You will manage wallet adjustments and resolve payme ...
• Seller & Key Account Support: Interact directly with sellers and internal teams to solve operational issues and help sellers improve their performance on our platform.
• User Experience & Analysis: Use data from surveys and social media to improve local processes, conduct competitor analysis, and enhance the overall customer experience.
• Tech & Chatbot Management: Handle chatbot features, analyze scripts, and manage taskbot setups to provide instant and effective answers to our users.
• Who We Are Looking For: Fresh graduates from any field (Business, Finance, or Arts we value your attitude and logic most!).
• Good command of English and Thai (both written and spoken).
• Organized & Detail-oriented: You enjoy making plans and double-checking that every detail is correct.
• Logical Thinker: You can break down a complex problem into a simple, step-by-step solution.
• Proficient in Excel or Google Sheets: You are comfortable working with data, tables, and basic formulas.
• Eager to Learn: You are excited to learn about business operations, budgeting, and system management.
• Team Player: You enjoy coordinating with different departments to get things done.

Job type:

Full-time

• Omnichannel Support Management: Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience.
• Cross-Functional Issue Resolution: Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs).
• Customer Insight Analytics: Systematically record and analyze case data and feedback ...
• Policy & Information Stewardship: Serve as a subject matter expert by providing precise information and guidance in strict alignment with company policies and operational standards.
• CX Process Enhancement: Proactively support the continuous improvement of customer experience workflows, identifying opportunities to streamline service delivery and increase satisfaction.
• Who We Are Looking For: Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
• Service Excellence Advocate: You are dedicated to high-quality support and possess a professional demeanor when representing the brand to customers and partners.
• Effective Liaison: You have the interpersonal skills required to navigate internal teams and drive the resolution of multifaceted problems.
• Analytical & Meticulous: You understand the value of data and take pride in maintaining accurate records that help the company grow.
• Clear & Diplomatic Communicator: You can convey complex information simply and professionally, ensuring clarity and maintaining positive relationships.
• Solution-Oriented Thinker: You look beyond the immediate issue to suggest long-term improvements that prevent future challenges.

Skills:

English

Job type:

Full-time

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

Skills:

Bahasa Indonesia, English

Job type:

Full-time

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

Skills:

Microsoft Office, Social media, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Skills:

Microsoft Office, Social media, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
• Become and remain knowledgeable about social media products and community standards.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• Display a strong bias to doing what s right for our community in supporting social media s mission.
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
• Review the reported content within agreed turnaround times and standards of quality.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Experience:

2 years required

Skills:

Mandarin, English

Job type:

Full-time

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

Skills:

Compliance, English

Job type:

Full-time

• Proficiency in Thai and English (spoken and written).
• Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
• Strong communication, mentoring, and problem-solving skills.
• Ability to handle escalations and complex issues with professionalism.
• Flexible and adaptable to a fast-paced environment.
• Willingness to work onsite.
• Open to rotational shifts, weekends, and public holidays as required.
• Responsibilities: Serve as the Subject Matter Expert (SME) for Thai-speaking customer service operations.
• Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
• Assist in training sessions, calibrations, and knowledge-sharing activities.
• Monitor and evaluate agents interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
• Support the operations team in driving performance metrics and achieving client targets.
• Act as the go-to person for escalations, complex queries, and product/process clarifications.
• Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
• Provide feedback and reports to management on areas of improvement and best practices.