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Job type:
Full-time
Salary:
negotiable
- Provide premium service through phone and email channels tailored to individual Card Member needs.
- Consult with Card Members to understand travel requirements and recommend suitable products, services, and experiences.
- Organize and book travel arrangements, including flights, hotels, cruises, and car rentals.
- Maintain an understanding of Card Member profiles, preferences, and travel history.
- Ensure all customer profile information is accurate and updated.
- Use travel knowledge to help Members maximize exclusive benefits.
- Demonstrate a Membership First mindset in all interactions.
- Ask thoughtful, personalized questions to enhance the Member experience.
- Serve as the primary point of contact, managing travel needs from start to finish.
- Provide insights on destinations, travel trends, and unique experiences.
- Good consultative and service skills with the ability to recommend suitable options across phone and digital channels.
- Comfortable working with multiple computer systems and tools.
- Strong communication skills, both written and verbal, with an ability to build trust and rapport.
- A good knowledge of travel and global destinations.
- Ability to remain calm, professional, and adaptable in dynamic situations.
- Strong organizational and time management capabilities.
- Customer service experience in hospitality, concierge, lifestyle servicing, or premium service environments is beneficial.
- Experience with travel booking systems is an advantage but not required.
- Genuine interest in creating strong customer experiences.
- Ability to work effectively within a team and meet performance expectations.
- Willingness to learn and adapt to new tools or processes.
- A positive, professional, and collaborative attitude.
- Flexibility to work shifts, including evenings and weekends, as required.
- Competitive base salaries.
- Bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Experience:
No experience required
Skills:
English
Job type:
Full-time
Salary:
฿16,000 - ฿21,000
- Welcome and seat guests warmly.
- Manage queues and table availability.
- Handle reservations and guest inquiries Ensure guests are satisfied with food and service.
- Support opening and closing duties.
- Coordinate with service staff and kitchen for smooth operations.
- Assist with other duties as assigned.
- 6 days off per month/ Location: Icon Siam.
- Line 065-516-8364.
Experience:
1 year required
Skills:
Able to work as a shift, Good Communication Skills, Thai
Job type:
Full-time
Salary:
฿18,000 - ฿23,000, commission paid with salary
- Positive attitude
- Adaptability and resilience
- Effective communication skills
- As a Workplace Experience Specialist, your main goal is to create a seamless and engaging coworking environment that promotes collaboration, productivity, and a sense of belonging. You'll manage day-to-day operations, communicate effectively, and maintain our operational standards to support professionals within our coliving and coworking ecosystem.
- Register new coworking members.
- Maintain regular communication with members, addressing inquiries and providing support.
- Conduct tours for potential members.
- Introduce new members to the community and facilitate connections.
- Ensure a safe and inclusive coworking space.
- Manage incoming packages and mail.
- Assist in maintaining cleanliness and functionality of the space
- Ensure the space is operational at the start of the day and securely closed at the end.
- Support the planning and execution of events.
- Create engaging content for social media platforms.
- Communicate effectively with members and colleagues in-person and through various channels.
- 1-2 years of experience in a customer-facing role, preferably in events management, coworking space, or hospitality.
- Proficiency in social media platforms and technology tools.
- Good spoken and written English and Thai.
- Adaptability and resilience in managing multiple tasks and priorities
- Positive attitude and eagerness to learn.
- Respect for cultural differences.
- Basic knowledge of social media platforms and productivity tools (Google Suite, Slack, POS, etc.)
- Knowledge of generative AI tools is a plus.
- Negotiable salary based on experience.
- Annual holiday leave.
- Social security benefits.
- Performance bonus scheme.
Experience:
2 years required
Skills:
Able to work as a shift, Good Communication Skills, English
Job type:
Full-time
Salary:
฿25,000+ , negotiable, commission paid with salary
- Strong leadership and team management skills with the ability to inspire and guide staff.
- Proven experience in hospitality, customer service, or restaurant management.
- Solid understanding of restaurant operations, including scheduling and supply management.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Basic financial and administrative knowledge (inventory, cost control, budgeting).
- High attention to detail and commitment to premium service standards.
- Basic knowledge of fine dining service, including food service etiquette, cocktails, and wine.
- Ability to recommend food & beverage pairings to enhance guest experience.
- Flexible to work evenings, weekends, and public holidays.
- Fluency in English (additional languages are a plus, especially Chinese).
Experience:
No experience required
Skills:
Thai, English
Job type:
Full-time
Salary:
฿15,000 - ฿20,000, commission paid with salary
- รักงานบริการ (Service Mind) และมีใจรักในงานขายอย่างแท้จริง.
- ชื่นชอบการออกกำลังกายหรือมีไลฟ์สไตล์ที่รักสุขภาพ.
- มีทักษะการสื่อสารที่ดี มนุษยสัมพันธ์เด่น และมีไหวพริบในการแก้ปัญหา.
- มีความรับผิดชอบสูง มุ่งมั่นในผลสำเร็จ และชอบความท้าทายในการทำยอดขาย.
- หากมีประสบการณ์ด้านงานขายฟิตเนสหรืออสังหาริมทรัพย์จะพิจารณาเป็นพิเศษ..
- ข้อมูลเกี่ยวกับผลตอบแทน (Remuneration & Benefits).
- รายได้รวม: เงินเดือนประจำ + ค่าคอมมิชชั่นตามยอดขาย (ไม่จำกัดเพดานรายได้).
- โบนัส: โบนัสตามผลประกอบการและรางวัลพิเศษตามเป้าหมาย.
- วันหยุด: วันหยุดประจำปีและสิทธิ์ลาพักร้อน.
- สวัสดิการพิเศษ: สิทธิ์ใช้บริการฟิตเนสฟรีทุกสาขา และส่วนลดสินค้าในเครือ..
- วัฒนธรรมองค์กร (Work Culture) เราอยู่กันแบบครอบครัวที่เน้นผลงาน (Performance-Driven Family) เราสนับสนุนให้พนักงานดูแลสุขภาพไปพร้อมกับการทำงาน มีการอบรมทักษะการขายอย่างต่อเนื่อง และพร้อมผลักดันให้คุณก้าวขึ้นสู่ตำแหน่งบริหารในอนาคต.
Experience:
2 years required
Skills:
High Responsibilities, Good Communication Skills, Fast Learner, Multitasking, English
Job type:
Full-time
Salary:
฿25,000 - ฿38,000, negotiable
- Monitor orders, shipments, and supplier timelines; flag issues before they escalate.
- Follow up proactively on emails, quotations, and inquiries from customers and suppliers.
- Prepare and review commercial documents quotations, purchase orders, invoices, delivery confirmations.
- Liaise with government agencies, lawyers, and accountants on corporate and regulatory matters.
- Coordinate business filings, licenses, permits, and compliance deadlines.
- Manage the CEO's calendar, travel logistics, and personal requests.
- Maintain organized records of customers, suppliers, and corporate documents.
- 2-4 years in business coordination, operations, or executive support.
- Strong written and verbal communication in Thai and English.
- Self-starter who structures their own day without waiting for direction.
- Excellent follow-through nothing slips through the cracks.
- Familiar with commercial documents (PO, invoice, packing list).
- Proficient in email, Microsoft Office / Google Workspace, and LINE.
- Background in import/export or food trading is a plus.
- Who You Are.
- Independent you identify what needs doing and do it.
- Reliable the CEO can trust things are handled without checking in.
- Discreet you treat business and client information with full professionalism.
- Adaptable comfortable in a small, fast-moving environment where not everything is spelled out.
- What We Offer.
- Salary THB 25,000 - 38,000 (commensurate with experience).
- Flexible working hours.
- Social security & group health insurance.
- Provident fund & lunch allowance.
- Annual leave.
- Employee discount on company products.
- Team outings and social gatherings.
- Performance-based bonus.
- How to Apply.
- Send your CV and a brief introduction to [email protected] with the subject line: "Personal Assistant to CEO - [Your Name]".
Experience:
No experience required
Skills:
Good Communication Skills, Multitasking, Problem Solving, Service-Minded, High Responsibilities, Thai, English
Job type:
Full-time
Salary:
฿15,000 - ฿35,000, negotiable
- Taking reservations for rooms and/or restaurant seating.
- Acknowleding customer requests such as specific dietary requirements.
- Communicating politely & professionally with prospect clients.
- Resolving any issues up to your ability as a reservations executive.
- Upselling hotel & restaurant options where necessary & possible.
- Helping maintain & an elevate the brand image for our hotels & dining outlets.
- This job requires fluent Thai & English (Preference given to candidates with basic profficiency or higher in a third language).
- This job requires good teamwork, organization & multitasking skills.
- This job requires good self-initiation & problem-solving skills.
- Is This Job for You.
- This job is for someone who is interested to grow in the hospitality & F&B industry and/or in reservations & customer service.
- This job is for someone who wants to handle an essential function of a business.
- This job is for someone who likes engaging with customers & problem-solving for clients.
- Rapos Group is a family-owned enterprise established in 1988 in Thailand. Our group is engaged in the textiles, chemicals & hospitality industries with multiple business units under the three.
- In textiles, Rapos (Thailand) Co., Ltd. (www.rapos.com) & associated companies is the leading supplier of manufacturing raw material for garment factories.
- In chemicals, Cleanfirm Co., Ltd. (www.cleanfirm.co.th) is engaged in the business of cleaning supplies distribution for hotels, restaurants & commercial spaces.
- In hospitality, our portfolio consists of 4 hotels & 500 rooms, specializing in the luxury boutique segment, as well as a number of renowned upscale F&B outlets.
- If this job sounds like you, we look forward to seeing your application!.
Skills:
Microsoft Office, CSS, English
Job type:
Full-time
Salary:
negotiable
- Bachelor s Degree or at least Diploma or equivalent in any discipline.
- Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
- Work experience:Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Call centre experience is not a must but would be a distinct advantage.
- Required Interpersonal Skills:Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the extra mile for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write the required language to support.
- Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
- Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
- Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
- Your attitude and how you behave will determine how our client is perceived by its customers.
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
- Customer concerns must be handled positively and professionally.
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
- Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound phone calls and email).
- Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
- Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintain and improves quality of service by sharing suggestions and recommendations.
- Keep job knowledge and skills up to date by attending training and continuously learning.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies and procedures set by the company and client.
Experience:
1 year required
Skills:
Business Statistics / Analysis, Management, Thai, English
Job type:
Full-time
Salary:
฿15,000 - ฿25,000, negotiable, commission paid with salary
- Communication Bridge: Translate and facilitate communication between the English-speaking Plant Manager and Thai employees/suppliers.
- Production Support: Assist in monitoring production schedules, particularly for CNC turning milling, and assembly lines.
- Quality & Documentation: Support Quality Management activities and handle industrial licensing, export documentation (e.g., Form CO), and supplier response reports.
- Operations Coordination: Assist in local procurement, logistics coordination, and administrative tasks related to factory licenses (e.g., Health Hazardous Business License).
- Direct Hire (No Fees!).
- Modern Culture: Dynamic & Inclusive team.
- Work-Life Balance: 1 Day Work-From-Home per week.
Experience:
5 years required
Skills:
English
Job type:
Full-time
Salary:
฿65,000 - ฿120,000, negotiable
- Bachelor s or Master s degree in Marketing, Business Administration, Hospitality Management, or a related field.
- Minimum 5 years of experience in Sales & Marketing, preferably within the hospitality industry.
- Proven track record in driving revenue growth, market share, and brand positioning.
- Strong knowledge of sales strategies, digital marketing, brand management, and revenue management.
- Experience in hotel sales segments (Corporate, MICE, Leisure, OTA, and Group business).
- Excellent leadership and team management skills with the ability to drive performance.
- Strong analytical skills with the ability to interpret market data and trends.
- Excellent communication, negotiation, and presentation skills.
- Ability to develop and execute strategic sales and marketing plans.
- A strong network within the hospitality industry is an advantage.
- Ability to work under pressure and meet revenue targets.
- Excellent command of English (both written and spoken).
- Sales LeadershipDevelop and implement comprehensive sales strategies that drive revenue in Rooms, F&B, and Banquets.
- Analyze market trends and competitor activities to identify new business opportunities.
- Lead and support the sales team in achieving individual and departmental sales targets.
- Maintain key account relationships and ensure a consistent flow of new business.
- Set sales goals and KPIs for team members, monitor progress, and provide coaching to ensure targets are met.
- Marketing & CommunicationsDevelop and manage annual marketing plans, budgets, and promotional activities to achieve business objectives.
- Strengthen brand image and awareness through consistent and creative marketing campaigns..
- Oversee digital marketing strategy, including hotel website, SEO, online advertising, and social media presence.
- Manage relationships with advertising agencies, PR partners, and media to secure coverage and positive exposure.
- Coordinate photo shoots, marketing collateral, and hotel content updates to ensure brand consistency.
- Create and execute PR and media engagement plans to position the hotel as a preferred destination for both business and leisure travelers.
- Revenue & StrategyRecruit, train, and motivate team members to deliver outstanding performance.
- Ensure team members are fully briefed on hotel positioning, brand identity, and sales techniques.
- Conduct regular team meetings to communicate targets, achievements, and market updates.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Administration & ReportingMaintain accurate records of business activities, forecasts, and marketing performance.
- Ensure compliance with departmental budgets and control expenditure effectively.
- Report regularly to the General Manager on business performance and key strategic initiatives.
- Welfare.
- Work 5 days per week.
- 2 meals per day.
- Uniform.
- Public Holidays.
- Annual Leave.
- Service Charge.
- Group insurance.
- Provident Fund.
- Social Security.
Experience:
5 years required
Skills:
Leadership Skill, Service-Minded, Opera, English
Job type:
Full-time
Salary:
฿60,000 - ฿80,000, negotiable
- Proven experience in a senior management role within the Rooms Division.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- In-depth knowledge of Front Office and Housekeeping operations.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Good command of English.
- Oversee and manage the daily operations of the Rooms Division to ensure the highest service and quality standards.
- Lead, train, and motivate Front Office and Housekeeping teams.
- Ensure guest satisfaction by addressing feedback and handling complaints in a professional manner.
- Effectively handle on-the-spot situations and resolve guest issues appropriately.
- Develop and implement standard operating procedures and service standards.
- Control budgets, expenses, and departmental performance.
- Coordinate with other departments to ensure smooth hotel operations.
- Ensure operations comply with hotel policies, brand standards, and safety regulations.
- Welfare.
- Work 5 days per week.
- 2 meals per day.
- Uniform.
- Public Holidays.
- Annual Leave.
- Service Charge.
- Group insurance.
- Provident Fund.
- Social Security.
Skills:
Bahasa Indonesia, English
Job type:
Full-time
Salary:
negotiable
- Bachelor's degree.
- Previous experience in a customer service, call center, or hospitality role is highly preferred.
- Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
- A positive and patient attitude with a genuine desire to help people.
- Flexibility to work in shifts, including evenings, weekends, and public holidays.
- What We Offer Competitive salary and performance-based bonuses.
- Comprehensive training and professional development opportunities.
- Health and wellness benefits.
- A diverse and inclusive work environment with opportunities for career advancement.
- Modern and comfortable office space.
- Fun and engaging team activities.
- The Role
- As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
- Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
- Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
- Provide accurate and detailed information about services, amenities, and policies.
- Process new reservations and cancellations, ensuring all details are correctly entered into the system.
- Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
- Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
- Maintain a high level of product and procedural knowledge.
Experience:
3 years required
Skills:
Service-Minded, English
Job type:
Full-time
Salary:
฿30,000 - ฿45,000, negotiable
- Experience in Spa, Wellness, Hospitality, or a related field.
- Good communication in English and customer service skills.
- Strong leadership and team management skills.
- Welfare.
- Work 5 days per week
- 2 meals per day
- Uniform
- Public Holidays
- Annual Leave
- Service Charge
- Group insurance
- Provident Fund
- Social Security.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Fluent in both Thai and English (spoken and written).
- Minimum qualification: High School Diploma; Diploma or Degree preferred.
- Good communication and interpersonal skills.
- Basic computer and typing proficiency.
- Previous customer service or call center experience is an advantage.
- Willingness to work in shifts, weekends, or public holidays as required.
- Why Join Us? Competitive salary and performance incentives.
- Professional and inclusive working environment.
- Training and development opportunities.
- Career growth in a global BPO company.
- Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
- Assist customers with inquiries, product information, order status, and troubleshooting.
- Maintain accurate records of customer interactions in the system.
- Follow up to ensure resolution and customer satisfaction.
- Meet performance targets for quality, efficiency, and customer satisfaction.
- Escalate complex issues to the relevant department when necessary.
Experience:
No experience required
Skills:
Able to work as a shift, Teamwork, Problem Solving, Good Communication Skills, High Responsibilities, English
Job type:
Full-time
Salary:
฿20,000 - ฿21,000, negotiable
- Issue invoices and ensure all billing documents are accurate and up to date.
- Coordinate sales processes from the first customer order until delivery and completion.
- Work closely with the sales and logistics teams to ensure on-time order fulfillment.
- Maintain organized records of orders, invoices, and related sales documents.
- Provide administrative support to the sales department as needed.
- Bachelor s degree in business administration or related field.
- Good communication and coordination skills.
- Careful, organized, and able to handle multiple tasks efficiently.
- Good command of English (spoken and written).
- Having sales coordinator experience is a plus.
- SSO.
- Annual leave.
- Company entertainment.
Experience:
3 years required
Skills:
Service-Minded
Job type:
Full-time
Salary:
฿25,000 - ฿40,000
- เข้าร่วมและทำงานอย่างใกล้ชิดกับทีมงานเพื่อนำเสนองาน และรวบรวม Presentation เพื่อนำเสนอลูกค้า.
- มีความรู้สึกในการเป็นเจ้าของงานที่คุณได้รับมอบหมาย และเป็นศูนย์กลางในการติดต่อระหว่างบริษัทกับลูกค้า.
- ประชุมและประสานงานกับลูกค้าเพื่อหารือและระบุวัตถุประสงค์ความต้องการของลูกค้า ตรวจสอบให้แน่ใจว่างานที่นำเสนอตรงกับบรีฟ และสามารถทำได้ภายในกรอบเวลาและงบประมาณ.
- ทำงานร่วมกับ Planner เพื่อจัดทำแคมเปญที่ตรงตามบรีฟและงบประมาณของลูกค้า และดำเนินการตามกลยุทธ์ทางการตลาด.
- เตรียมข้อมูลและสรุปบรีฟให้เพื่อนร่วมงานทราบ ได้แก่ ทีมกลยุทธ์ ทีมสร้างสรรค์ และทีมผลิต ทีมสื่อออนไลน์ และทีมโซเชียลมีเดีย และบุคคลภายนอกทั้งหมด.
- สร้างและรักษาความสัมพันธ์อันดีกับลูกค้า.
- วาง Project Timeline และติดตามงานให้ได้ตามแผนงานที่วางไว้.
- มีอำนาจในการตัดสินใจพิจารณางานของทีมในการขายงานลูกค้า.
- จัดทำใบ Purchasing Estimate (PE) นำเสนอลูกค้า และประสานงานลูกค้าในการเรียกเก็บเงิน.
- จัดทำ Report ส่งให้ลูกค้าหลังจบงาน.
- บริหารงานและดูแลผู้ใต้บังคับบัญชาให้สามารถทำงานได้เป็นอย่างดี.
- บริหารลูกค้าและนำเสนอแนวทางให้บริษัทมีงานอย่างสม่ำเสมอ.
- รักษาฐานลูกค้าเก่า และดูแลลูกค้าใหม่ให้มีความสัมพันธ์ที่ยั่งยืน.
- อายุ 28 ปีขึ้นไป ป.ตรีขั้นต่ำ.
- มีประสบการณ์เป็น AE ใน Event Organizer อย่างน้อย 3 ปีขึ้นไป.
- มีประสบการณ์ในการคุมทีมงาน วางแผน บริหารจัดการคน งานและเวลาอย่างเชี่ยวชาญ.
- เข้าใจในธุรกิจอีเว้นต์ พร้อมปรับตัว ยืดหยุ่นเรื่องการเดินทางและเวลาทำงาน.
- มีความเป็นนำ ผู้ฟังที่ดี มีมนุษยสัมพันธ์ ทำงานเป็นทีมได้เป็นอย่างดี.
- คล่องแคล่ว รับผิดชอบ Professional.
- มีทักษะภาษาอังกฤษดีจะพิจารณาเป็นพิเศษ.
- มีความเป็น Project owner ของงาน และ Team Leader.
- สร้างความสัมพันธ์อันดี และการสื่อสารที่ดีกับลูกค้า.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Communicate with customers via phone, email, and chat.
- Provide accurate information about products, payments and refunds.
- Collaborate with internal departments to fulfil customer needs.
- Minimum 1 year of customer service experience.
- Fresh graduate also welcome.
- Fluent in English.
- Excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize efficiently.
- Flexible with rotational shifts, including nights and overnights.
- Available to start immediately.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Review, classify and/or remove content according to client guidelines, using specific tools and channels.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
- Serve as an advocate for the user community.
- Participate in process improvement initiatives that improve quality and efficiency of work.
- Participate in continuous training programs and workgroup discussions for optimal development in the role.
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
- Basic Qualifications/Skills Needed.
- Strong coping, emotional resilience, and stress-management skills.
- Excellent comprehension and communication skills in English and Mongolian with strong proficiency in speaking, reading, and writing.
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
- Strong attention to detail.
- Comfort synthesizing and analyzing information from multiple streams.
- Strong critical thinking and decision-making skills.
- Deep familiarity and passion for the internet, internet platforms, and internet culture.
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported .
- Ability to work well individually and as part of a team.
- Ability to work differing rotations/shifts and non-standard work hours.
- Flexibility in meeting changing business needs in a fast-paced environment.
- Commitment to quality, efficiency, and effectiveness.
- Previous business process outsourcing, customer service, or content moderation experience is a plus.
- Shift timings/requirements to work weekends and holidays.
- Please note that this role requires you to work on shift rotational basis and you will be working 5 days/ week with 2 consecutive rest days.
Skills:
Microsoft Office, Excel, English
Job type:
Full-time
Salary:
negotiable
- Manage the executive s calendar, meetings, and priorities to ensure alignment with business objectives.
- Act as the first point of contact by screening, prioritizing, and coordinating incoming requests, visitors, and meetings to ensure relevance, urgency, and business impact.
- Support the executive in tracking key initiatives, ensuring alignment across departments, and following up on execution progress.
- Prepare agendas, high-quality briefing materials, reports, and presentations in English and Thai; take accurate minutes in English meetings, capture key decisions, and follow up on action items..
- Draft, review, and manage professional communications in English, including emails, reports, and executive-level documents, ensuring clarity, accuracy, and appropriate tone.
- Support preparation of materials for board or executive-level meetings, ensuring professionalism, accuracy, and confidentiality in all communications.
- Coordinate and communicate effectively with international stakeholders and expatriates, ensuring smooth collaboration across cultures and time zones..
- Assist in preparing reports, dashboards, and summaries to support data-driven decision-making.
- Handle sensitive business information with a high level of discretion and professionalism.
- Coordinate complex international travel arrangements, including itineraries, accommodations, and expense tracking.
- Ensure smooth day-to-day operations related to the executive s office.
- Lead or support cross-functional and strategic projects as assigned by the executive.
- Qualifications & ExperienceBachelor s degree in Business Administration or related field.
- Proven experience as an Executive Assistant supporting senior or C-level executives.
- Fluent in English (both written and spoken), with the ability to operate effectively in a professional and international business environment.
- Proven ability to take accurate meeting minutes in English and handle executive-level communications.
- Experience working with expatriates, international stakeholders, or board-level interactions is highly preferred..
- Strong business acumen with the ability to understand organizational priorities.
- Excellent organizational, time-management, and problem-solving skills.
- High level of integrity, discretion, and professionalism.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience in project coordination, operations, or PMO is a plus.
Skills:
Microsoft Office, Excel, English
Job type:
Full-time
Salary:
negotiable
- Manage the executive's calendar, appointments, and meeting schedules.
- Prepare and organize documents for meetings, presentations, and reports.
- Coordinate with internal departments and external parties on behalf of the executive.
- Screen emails, calls, and correspondence, ensuring effective communication flow.
- Arrange travel plans, accommodations, and itineraries for the executive.
- Track and follow up on delegated tasks and report progress to the executive.
- Handle general administrative tasks and any assignments as required..
- Bachelor s degree in Business Administration, Secretarial Studies, or a related field.
- Minimum of 3 years experience as an executive secretary or personal assistant.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Strong communication, coordination, and organizational skills.
- High sense of responsibility, attention to detail, and ability to maintain confidentiality.
- Good command of English (spoken and written) is an advantage.
Receptionist - General Job Description and duties.
Overview:A receptionist is a professional who is responsible for providing administrative and customer service support to an organization. They are the first point of contact for visitors, customers, and clients, and they are responsible for greeting them, answering their questions, and directing them to the appropriate person or department.
Common Responsibilities:
Greeting Visitors:
Receptionists are responsible for greeting visitors, customers, and clients, and providing them with information about the organization.
Answering Phones:
Receptionists are responsible for answering incoming calls and directing them to the appropriate person or department.
Scheduling Appointments:
Receptionists are responsible for scheduling appointments and managing calendars.
Data Entry:
Receptionists are responsible for entering data into the organization's computer systems.
Filing:
Receptionists are responsible for filing documents and maintaining records.
Other Administrative Tasks:
Receptionists may also be responsible for other administrative tasks, such as ordering supplies, preparing documents, and managing mail.
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