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Experience:

3 years required

Skills:

English

Job type:

Full-time

• Oversee and direct all hotel operations to maximize profitability while ensuring an exceptional and memorable Guest Experience in line with Accor standards.
• Identify, lead, and implement strategic performance drivers to optimize commercial results, strengthen market positioning, and attract both international and domestic travelers.
• Foster a performance-driven and HEARTIST-centric culture, ensuring alignment with the business objectives of key stakeholders, including guests, employees, owners and A ...
• QualificationsA minimum of 3 - 5 years of experience as a General Manager in a premium or midscale city hotel, ideally within Asia.
• Proven ability to drive a dynamic team with an enabling and collaborative leadership style.
• Strong business and commercial acumen, with demonstrated success in driving topline performance, optimizing GOP and delivering on Brand and operational KPIs.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy.
• Demonstrated commitment to creating a positive, engaged team culture that supports a guest experience.
• Experience in building positive and collaborative owner partnerships, focused on long-term value creation and performance optimization.
• Fluency in English (spoken and written); additional languages within the region are an advantage.
• Additional InformationEmployee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor s learning programs.
• Opportunity to grow within your property and across the world!.
• Ability to contribute to the community and make a difference through our Corporate.
• Social Responsibility and Environmental, Social and Governance (ESG) activities.

Experience:

2 years required

Job type:

Full-time

• Excellent presentation (reflecting formal, sober elegance and well dressed)
• Excellent communication skills (oral & written)
• Self-confidence
• Service attitude
• Energy, empathy, resilience & optimism
• Growth and entrepreneur mindset
• Intellectual speed and agility
• Digital savvy (knowledge and use of online tools & networks)
• MANDATORY EDUCATION BACKGROUND
• Certified beautician diploma from a professional school.
• 2 years experience in beauty skincare service of similar level of luxury/skincare expertise, Or practice in luxury SPA/beauty institutes.

Experience:

5 years required

Skills:

Budgeting

Job type:

Full-time

• Lead and manage all food and beverage departments including restaurants, bars, room service and banqueting.
• Analyze market trends and competitor offerings to maintain a competitive edge in the local F&B scene.
• Oversee the financial performance of F&B operations including budgeting, forecasting and cost control.
• Qualifications Minimum 3 years relevant experience in Food and Beverage Manager or Director level.
• Bachelor s degree in Hospitality Management, Business Administration or related field.
• Extensive knowledge of food and beverage operations including menu planning, cost control and inventory management.
• Strong financial acumen with experience in budgeting, forecasting and profit optimization.
• Additional Information Enjoy discounted Heartist rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Continuous learning and investment into your capability, including Accor s Revenue Management Academy certification.
• Work with sector-leading IDeaS revenue management platform.

Experience:

2 years required

Skills:

Microsoft Dynamics, Microsoft Office, English

Job type:

Full-time

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center.
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details.
• Build, upload, and manage local knowledge articles reflecting the latest local servi ...
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders.
• Provide clear and accurate responses as well as market expertise to stakeholders.
• Achieve competency in NIQ proprietary data mining platform and driving customer s usage and adoption.
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators.
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ s bottom line across the organization.
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ.
• A Little About You.
• Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiative and continue seeking a streamlined approach. Embracing utilization of digital and cloud services. You re always looking for what s next.
• Bachelor Degree from all backgrounds.
• Fresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.).
• A candidate who is intrigued about working in the leading global information and measurement company.
• Proficient in Microsoft Office applications.
• Good communication and visualization skills - interested in storytelling techniques.
• Business English knowledge, both verbal and written.
• Additional Asian language skills is an advantage.
• Ability to work independently and in a team within a virtual environment.
• Open for change, integrity & client centric mindset.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

5 years required

Skills:

English

Job type:

Full-time

• Bachelor s or Master s degree in Marketing, Business Administration, Hospitality Management, or a related field.
• Minimum 5 years of experience in Sales & Marketing, preferably within the hospitality industry.
• Proven track record in driving revenue growth, market share, and brand positioning.
• Strong knowledge of sales strategies, digital marketing, brand management, and revenue management.
• Experience in hotel sales segments (Corporate, MICE, Leisure, OTA, and Group business).
• Excellent leadership and team management skills with the ability to drive performance.
• Strong analytical skills with the ability to interpret market data and trends.
• Excellent communication, negotiation, and presentation skills.
• Ability to develop and execute strategic sales and marketing plans.
• A strong network within the hospitality industry is an advantage.
• Ability to work under pressure and meet revenue targets.
• Excellent command of English (both written and spoken).
• Sales LeadershipDevelop and implement comprehensive sales strategies that drive revenue in Rooms, F&B, and Banquets.
• Analyze market trends and competitor activities to identify new business opportunities.
• Lead and support the sales team in achieving individual and departmental sales targets.
• Maintain key account relationships and ensure a consistent flow of new business.
• Set sales goals and KPIs for team members, monitor progress, and provide coaching to ensure targets are met.
• Marketing & CommunicationsDevelop and manage annual marketing plans, budgets, and promotional activities to achieve business objectives.
• Strengthen brand image and awareness through consistent and creative marketing campaigns..
• Oversee digital marketing strategy, including hotel website, SEO, online advertising, and social media presence.
• Manage relationships with advertising agencies, PR partners, and media to secure coverage and positive exposure.
• Coordinate photo shoots, marketing collateral, and hotel content updates to ensure brand consistency.
• Create and execute PR and media engagement plans to position the hotel as a preferred destination for both business and leisure travelers.
• Revenue & StrategyRecruit, train, and motivate team members to deliver outstanding performance.
• Ensure team members are fully briefed on hotel positioning, brand identity, and sales techniques.
• Conduct regular team meetings to communicate targets, achievements, and market updates.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Administration & ReportingMaintain accurate records of business activities, forecasts, and marketing performance.
• Ensure compliance with departmental budgets and control expenditure effectively.
• Report regularly to the General Manager on business performance and key strategic initiatives.
• Welfare.
• Work 5 days per week.
• 2 meals per day.
• Uniform.
• Public Holidays.
• Annual Leave.
• Service Charge.
• Group insurance.
• Provident Fund.
• Social Security.

Experience:

5 years required

Skills:

Leadership Skill, Service-Minded, Opera, English

Job type:

Full-time

• Proven experience in a senior management role within the Rooms Division.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of Front Office and Housekeeping operations.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Good command of English.
• Oversee and manage the daily operations of the Rooms Division to ensure the highest service and quality standards.
• Lead, train, and motivate Front Office and Housekeeping teams.
• Ensure guest satisfaction by addressing feedback and handling complaints in a professional manner.
• Effectively handle on-the-spot situations and resolve guest issues appropriately.
• Develop and implement standard operating procedures and service standards.
• Control budgets, expenses, and departmental performance.
• Coordinate with other departments to ensure smooth hotel operations.
• Ensure operations comply with hotel policies, brand standards, and safety regulations.
• Welfare.
• Work 5 days per week.
• 2 meals per day.
• Uniform.
• Public Holidays.
• Annual Leave.
• Service Charge.
• Group insurance.
• Provident Fund.
• Social Security.

Experience:

4 years required

Skills:

Digital Marketing, English

Job type:

Full-time

• Minimum 4-7 years of experience in Marketing Communications, Digital Marketing, or related fields.
• Experience in the hotel or hospitality industry will be an advantage.
• Strong knowledge of marketing strategy, brand communication, and campaign planning.
• Good understanding of online marketing channels such as Social Media, SEO, SEM, and Online Advertising.
• Strong leadership skills with the ability to manage teams and coordinate with cross-functional departments.
• Excellent planning, time management, and problem-solving skills.
• Ability to analyze data and translate insights into effective marketing strategies.
• Welfare.
• Work 5 days per week.
• 2 meals per day.
• Uniform.
• Public Holidays.
• Annual Leave.
• Service Charge.
• Group insurance.
• Provident Fund.
• Social Security.

Experience:

3 years required

Skills:

Service-Minded, English

Job type:

Full-time

• Experience in Spa, Wellness, Hospitality, or a related field.
• Good communication in English and customer service skills.
• Strong leadership and team management skills.
• Welfare.
• Work 5 days per week
• 2 meals per day
• Uniform
• Public Holidays
• Annual Leave
• Service Charge
• Group insurance
• Provident Fund
• Social Security.

Experience:

2 years required

Skills:

Mandarin, English

Job type:

Full-time

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

Experience:

2 years required

Job type:

Full-time

• Manages the Guest Services team, interviews, trains and schedules the staff (Roster). Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences.
• Prepares management reports.
• Personally, inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience.
• Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess.
• Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information.
• Maintains high visibility in the lobby and front desk area and provides assistance to our guests in a pro-active way.
• Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company.
• Keeps management informed of guest and staff related incidents; represents senior management in their absence.
• Ensures areas under supervision are perfectly maintained; conducts routine inspections of Public areas and guest rooms; takes proactive steps to rectify any shortcomings.
• Maintains a strong network of useful contacts in the service industry. Works with Guest Relations Assistant Managers and Guest Relations Manager on a Global Level to learn from each others successes and failures to develop a consistent product company wide.
• Screens next day movements for special instructions to various departments.
• Ensures pending follow up action is communicated to the next shift.
• Coordinates and manages the day to day operations; ensure the Angel of the Day, VIP / applicable guest recognition programs are fully adhered to and running smoothly within the Hotel.
• Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
• Performs any other duties as assigned to him/her by management and is also able to work in all shifts.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
• Works harmoniously and professionally with co-workers and direct superior.
• Candidates must have a firm knowledge of hotel operations and must have 2 - 5 years of experience in Management in Rooms Division. Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.
• Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Front Office Department and proven leadership experience are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Candidate should hold valid work authorization for Thailand.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Experience:

8 years required

Skills:

Finance, SAP, Procurement

Job type:

Full-time

• Proactively engage with customers, ensuring they achieve lifetime business value and success with their SAP solutions. This role accelerates value attainment and orchestrates critical activities, fostering customer satisfaction and growth while minimizing churn risk.
• Develop and implement account strategies and consumption plans that drive customer outcomes; and thus, lead to customer renewing their subscriptions.
• Build trusted executive relationships and earn trusted advisor status with customers ...
• Leverage data & tools to track and manage targeted adoption and consumption activities leveraging customer business objectives, including Relationship Assessments and Outcome Success Plans.
• Act as primary point of escalation for customers account issues.
• Facilitate community connections and identify expansion opportunities at customer to drive ongoing value and growth SAP footprint through expansion of licenses or services.
• What you ll bring.
• 8+ years experience in either Sales, Pre-Sales, Services or Solution/Product Management.
• 8+ years experience in with cloud software solutions and delivery models, specifically in finance and spend management solutions or as a practitioner.
• Strong executive presence and relationship building skills, particularly with finance and procurement leaders.
• Experience and knowledge of finance and spend management business models, strategies, and line of business processes is preferred.
• Responsible for delivery of outcomes of complex and innovative functional issues integrating client needs, strategic business goal of the function and financial objectives involved in directing the implementation and execution of functional business plans integrating functional and financial objectives.
• Proven ability to handle difficult customer situations and discuss challenges with customer executives.
• Commercial/deal support skills.
• Relationship-driven mindset with excellent verbal and non-verbal communication skills.
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based finance and spend management solutions.
• Ability to apply risk-mitigation strategies to customer situations.
• Bachelor's degree or equivalent required.
• MBA or related post-Bachelor qualification is preferred.
• Professional Skills.
• Business Acumen.
• Complex Problem Solving.
• Effective Communication.
• Customer Orientation.
• Establish Trust.
• Influencing Skills.
• Following SAP Solution Skills are preferred.
• O Planning & Consolidation (SAC-Planning and Group Reporting).
• O Treasury & Cash Management (including Cash management).
• O Billing, Revenue & Innovation management (BRIM).
• O Global Trade & Tax.
• O Governance Risk and Compliance (GRC).
• Role Specific Skills.
• Customer Value Journey Alignment.
• Account Governance.
• Account Strategy.
• Customer Success Management.
• Customer Retention.
• Solution Adoption Strategy.
• Customer Expansion.
• Relationship Building.
• Technology Solution Adoption.
• Overcoming Objections.
• Finance and Spend Management Domain Expertise.
• Procurement Process Optimization.
• BSO2X.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

Experience:

1 year required

Skills:

Able to work as a shift, Good Communication Skills, Service-Minded, Thai

Job type:

Full-time

• สถานที่ทำงาน: ลาดพร้าว 87 แยก 25.
• เงินเดือน: 18,000 - 22,000 (ขึ้นกับประสบการณ์และความสามารถ).
• ภาษา: ภาษาไทย (ฟัง พูด อ่าน เขียน ได้คล่อง), ภาษาอังกฤษ (ฟัง พูด อ่าน เขียน ได้เบื้องต้น).
• เวลาทำงาน: ช่วงเรียนรู้งาน วันจันทร์-เสาร์ 09.00 - 18.00 น., ช่วงเข้ากะ กะละ 12 ชั่วโมง 4 วัน/สัปดาห์.
• ค้นหา CS สายบวก! ไม่ใช่แค่คอยตอบแชท แต่พร้อมที่จะดูแลเชิงรุก กระตุ้นยอดขาย เพื่อรับค่าคอมฯ แบบจุใจ! เบื่อไหมกับการเป็น CS ที่นั่งรอตอบคำถามตามสคริปต์ไปวันๆ? ที่นี่เรามองหา "นักแก้ปัญหาและนักสร้างโอกาส"! หน้าที่ของคุณไม่ใช่แค่ Support แต่คือการดูแลลูกค้าอย่างใกล้ชิด ติดตามผลลัพธ์ ทำให้ลูกค้ารักสินค้าและบริการของเรา กระตุ้นการตัดสินใจซื้อ และสนุกไปกับการ Upsell ยิ่งคุณดูแลลูกค้าได้ดีเยี่ยมเท่าไหร่ รายได้จาก "ค่าคอมมิชชั่น" ของคุณก็จะยิ่งพุ่งสูงขึ้นเท่านั้น! ถ้าคุณรักงานบริการและมีสายเลือดนักขายแฝงอยู่. มาร่วมเติบโตไปด้วยกัน!
• Support 80% / Follow-up & Upsell 20%.
• ความรับผิดชอบหลัก (Key Responsibilities).
• Multichannel Support: ให้คำแนะนำและแก้ไขปัญหาการใช้งานระบบ Paxel ผ่านทาง Live Chat, Email, Social Platform และทางโทรศัพท์ผ่าน ระบบ call-center อย่างมืออาชีพและสุภาพ.
• Proactive Engagement: ติดตามสถานะการใช้งานของลูกค้า (Monitoring) และติดต่อสอบถามหรือให้คำแนะนำเพิ่มเติมก่อนที่ลูกค้าจะแจ้งปัญหาเข้ามา เพื่อเพิ่มอัตราการต่ออายุสมาชิก (Retention).
• Technical Troubleshooting: วิเคราะห์และแยกแยะปัญหาทางเทคนิคเบื้องต้น สามารถอธิบายขั้นตอนการแก้ไขที่ซับซ้อนให้กลายเป็นเรื่องง่ายสำหรับลูกค้า และประสานงานกับทีม Developer หรือฝ่ายที่เกี่ยวข้อง เพื่อแก้ไขปัญหาทางเทคนิคให้ลูกค้าอย่างรวดเร็ว.
• CRM & Task Management: บันทึกข้อมูลลูกค้าและจัดการเคสอย่างเป็นระบบผ่านโปรแกรม CRM และติดตามความคืบหน้าของงานผ่าน Task Management เพื่อไม่ให้ตกหล่น.
• Knowledge Base Contribution: รวบรวมคำถามที่พบบ่อย (FAQs) เพื่อช่วยทีมพัฒนาคู่มือการใช้งาน (Manual) หรือบทความ Knowledge Base บนเว็บไซต์.
• Shift Work: สามารถเข้ากะตามช่วงเวลาที่กำหนดเพื่อให้ครอบคลุมการดูแลลูกค้าอย่างต่อเนื่อง.
• Experience: มีประสบการณ์ด้านงานบริการลูกค้า (Customer Service) อย่างน้อย 1-2 ปี หากมีประสบการณ์ในธุรกิจ SaaS หรือ Tech Startup จะได้รับพิจารณาเป็นพิเศษ.
• Communication Skills: มีทักษะการสื่อสารดีเยี่ยม สามารถจับประเด็นสำคัญได้ไว ใช้ภาษาไทยได้อย่างถูกต้อง สุภาพ และมีน้ำเสียงที่เป็นมิตร (Service Mind).
• Analytical Thinking: มีตรรกะในการคิด (Logic) ที่ดี สามารถแยกแยะความสำคัญของปัญหา และตัดสินใจแก้ไขสถานการณ์เฉพาะหน้าได้อย่างใจเย็นและเป็นระบบ.
• Tech Savvy: เรียนรู้การใช้งานซอฟต์แวร์ใหม่ๆ ได้รวดเร็ว หากใช้โปรแกรมกลุ่ม Task Management (เช่น Notion, CODA, Trello) หรือ CRM (เช่น HubSpot, Zendesk) ได้จะพิจารณาเป็นพิเศษ.
• Emotional Intelligence: มีความฉลาดทางอารมณ์สูง (EQ) สามารถรับมือกับลูกค้าที่กำลังหงุดหงิดได้ด้วยความเข้าใจและอดทน.
• Ownership: มีความรับผิดชอบสูง ตื่นตัวในการทำงาน (Active) ไม่รอให้งานเดินเข้ามาหา แต่พร้อมเดินเข้าหางาน.
• Mindset: มี "Growth Mindset" และ "Empathy" (ความเข้าใจอกเข้าใจลูกค้า) มุ่งเน้นการแก้ปัญหาที่ต้นเหตุ ไม่ใช่แค่แก้ปัญหาให้จบเป็นครั้งคราว.
• หากสื่อสารภาษาอังกฤษได้ จะพิจารณาเป็นพิเศษ (สินค้าและบริการของเรารองรับทั้งในไทยและทั่วโลก).
• Education: ปริญญาตรีทุกสาขา.
• ประกันสังคม.
• โบนัสประจำปี (ตามผลประกอบการบริษัท).
• งานเลี้ยงสังสรรค์ประจำปี.
• ค่ากะ.
• Incentive/Commission (ตามโครงสร้างบริษัท/ผลประกอบการ).
• Work From Home (ขึ้นอยู่กับความสามารถและความรับผิดชอบ กำหนดโดยผู้บังคับบัญชา).

Experience:

1 year required

Skills:

Video Editing, English

Job type:

Full-time

• Why Join Alt?.
• Alt is a creative, community-driven coworking and coliving environment where people, culture, and experiences truly matter.
• Gain hands-on experience in coworking operations, community engagement, and content creation
• Learn how a real coworking & coliving business operates day to day
• Explore content, storytelling, and branding in a real, people-centered environment
• Work closely with an international, diverse, and open-minded community
• Grow through practice, feedback, and exposure rather than rigid structures.
• You ll play an active role in supporting the daily experience and atmosphere of the Alt community..
• Frontline role with direct exposure to members and daily operations
• Opportunity to learn content creation and brand storytelling in a real environment
• Supportive team culture that values initiative, curiosity, and growth.
• Job Overview.
• As a Coworking Space Host and Social Media Content Creator, you will support the daily coworking experience while contributing to Alt s content and marketing efforts.
• This is a supporting and learning-focused role, combining frontline coworking operations, member interaction, and content assistance. You will help ensure the space runs smoothly, members feel welcomed, and everyday moments are captured and shared through Alt s digital platforms..
• Coworking & Community Operations.
• Assist with registering and onboarding new coworking members
• Welcome members and visitors, creating a friendly and approachable first impression
• Support daily communication with members, responding to basic inquiries
• Assist with coworking tours for prospective members
• Help foster a warm, inclusive, and respectful community atmosphere
• Support daily space readiness (opening, closing, cleanliness, basic setup)
• Assist with package and mail handling
• Support community events and activities before, during, and after execution.
• Marketing & Content Support.
• Assist with creating photo and video content for social media (stories, reels, short clips)
• Capture daily moments, community interactions, and events within the space
• Support caption writing and basic copy aligned with Alt s brand tone (AI tools may be used to assist
• with drafting and editing)
• Help schedule or upload content under team guidance
• Support marketing activities for coworking, coliving, and community events
• Organize and archive photos and videos for future marketing use Communication
• Communicate politely and clearly with members and teammates
• Support communication via in-person interactions, chat platforms, email, and social media
• Escalate issues or questions appropriately to senior team members.
• 0-2 years of experience in customer-facing, hospitality, or community-based roles
• Interest in coworking, community building, or creative/content-related work
• Strong communication skills in English and Thai, both verbal and written, for daily member
• interaction and content support.
• Friendly, open, and people-oriented personality
• Willingness to learn, take feedback, and improve
• Ability to handle multiple small tasks with flexibility
• Respect for diversity, inclusivity, and different cultures
• Strong understanding of social media platforms (Instagram, Facebook, TikTok), including hands-on
• experience managing Facebook Pages, Groups, and community interactions.
• Basic Canva skills and simple photo/video editing (CapCut or similar) are a plus
• Hands-on experience or strong willingness to use AI tools for writing or editing is a must
• Salary & Benefits
• Salary negotiable based on experience.
• Annual leave and milestone leave.
• Social security benefits.
• Performance-based bonus scheme.

Experience:

5 years required

Skills:

Microsoft Office, English

Job type:

Full-time

• Monitor and continuously improve service processes in alignment with HQ guidelines and local CE BU requirements.
• Improve service coverage, service quality, and turnaround time to meet defined service targets.
• Analyze service network coverage and conduct benchmarking against key competitors.
• Establish and develop new authorized service dealers in weak or uncovered areas.
• Conduct service center audits and control service quality based on global standards and service operation KPIs.
• Service Center Improvement Deploy global guidelines for standard CE service center operations, including the implementation of innovative systems to track repair status & enhance visibility for customers and internal stakeholders.
• Monitor service KPIs and provide structured feedback, corrective actions, and improvement solutions to service centers.
• Conduct regular business and performance review meetings with service center owners.
• Sales Support & Premium Service Operations Manage and improve Premium Service operational performance with a strong focus on speed, quality, and customer experience.
• Enhance service quality through standardized operating procedures & engineer qualification control.
• Design and implement new Premium Service schemes aligned with customer pain points to drive sell-out & service revenue growth.
• Sales Collaboration & VOC Management Respond promptly to sales-related VOC and cross-functional collaboration projects.
• Support sales initiatives through close coordination and joint problem-solving activities.
• Conduct onsite visits to key dealers to collect customer VOC and translate insights into actionable service operation improvements.
• Skills and Qualifications Bachelor s degree or higher.
• At least 5 years of working experiences in Customer Service/After-Sales Service field.
• Great customer service skills and experienced with on-site deliver exclusive service to customer.
• Communication in Thai and English - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Ability to work on-site independently and as a team.
• Results Orientation - proven ability to set and exceed established targets and willing to go the extra mile to ensure Customer Satisfaction.
• Ability to work in a multi-cultural environment.
• Flexibility to multi-task, prioritize and manage time effectively without compromising deadlines.
• Adaptability to Change - able to be flexible and supportive, react swiftly to, and able to positively and proactively assimilate change in a rapid growth environment.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

Experience:

2 years required

Job type:

Full-time

• Provide day-to-day customer experience support across multiple channels (e.g. call center, email, chat, digital platforms).
• Handle and resolve customer issues, inquiries, and complaints in a timely and professional manner.
• Analyze customer feedback, tickets, and service data to identify recurring issues and improvement opportunities.
• Coordinate with internal teams (IT, Operations, Product, Marketing) to support issue resolution and service enhancements.
• Support CX process documentation, service workflows, and standard operating procedures (SOPs).
• Assist in monitoring service performance against SLAs, KPIs, and CX metrics (e.g. CSAT, NPS).
• Prepare reports and insights for stakeholders on customer experience trends.
• Support CX initiatives, pilots, and improvement projects as assigned.
• Bachelor s degree in Business, Marketing, Communications, IT, or related fields.
• 2-5 years of experience in customer support, service operations, or CX-related roles.
• Strong communication and problem-solving skills.
• Experience working with CRM, ticketing, or customer support systems.
• Ability to work in a fast-paced, client-facing environment.
• Good analytical skills with attention to detail.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Experience:

7 years required

Job type:

Full-time

• Lead and manage CX support teams to deliver high-quality customer service across all channels.
• Define and oversee CX support strategies, operating models, and service frameworks.
• Own service performance management, including SLAs, KPIs, CSAT, NPS, and escalation handling.
• Act as the key point of contact for senior stakeholders regarding CX support performance and issues.
• Drive root-cause analysis of major customer issues and implement sustainable improvements.
• Collaborate with IT, Digital, Product, and Operations teams to enhance customer journeys and support processes.
• Establish and maintain CX governance, policies, and standard operating procedures.
• Manage incident escalation, crisis handling, and customer communication during service disruptions.
• Coach, develop, and performance-manage CX support team members.
• Prepare executive-level reports and insights on CX performance, risks, and improvement roadmap.
• Bachelor s or Master s degree in Business, Management, Marketing, IT, or related fields.
• 7-12 years of experience in customer experience, service operations, or customer support roles.
• Proven experience managing teams and complex stakeholder environments.
• Strong leadership, communication, and decision-making skills.
• Solid understanding of CX frameworks, customer journey management, and service design.
• Experience with CRM platforms, ticketing systems, and CX analytics tools.
• Ability to manage escalations and operate under pressure.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Experience:

2 years required

Skills:

Able to work as a shift, Good Communication Skills, English

Job type:

Full-time

• Strong leadership and team management skills with the ability to inspire and guide staff.
• Proven experience in hospitality, customer service, or restaurant management.
• Solid understanding of restaurant operations, including scheduling and supply management.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Basic financial and administrative knowledge (inventory, cost control, budgeting).
• High attention to detail and commitment to premium service standards.
• Basic knowledge of fine dining service, including food service etiquette, cocktails, and wine.
• Ability to recommend food & beverage pairings to enhance guest experience.
• Flexible to work evenings, weekends, and public holidays.
• Fluency in English (additional languages are a plus, especially Chinese).

Experience:

3 years required

Skills:

Service-Minded

Job type:

Full-time

• เข้าร่วมและทำงานอย่างใกล้ชิดกับทีมงานเพื่อนำเสนองาน และรวบรวม Presentation เพื่อนำเสนอลูกค้า.
• มีความรู้สึกในการเป็นเจ้าของงานที่คุณได้รับมอบหมาย และเป็นศูนย์กลางในการติดต่อระหว่างบริษัทกับลูกค้า.
• ประชุมและประสานงานกับลูกค้าเพื่อหารือและระบุวัตถุประสงค์ความต้องการของลูกค้า ตรวจสอบให้แน่ใจว่างานที่นำเสนอตรงกับบรีฟ และสามารถทำได้ภายในกรอบเวลาและงบประมาณ.
• ทำงานร่วมกับ Planner เพื่อจัดทำแคมเปญที่ตรงตามบรีฟและงบประมาณของลูกค้า และดำเนินการตามกลยุทธ์ทางการตลาด.
• เตรียมข้อมูลและสรุปบรีฟให้เพื่อนร่วมงานทราบ ได้แก่ ทีมกลยุทธ์ ทีมสร้างสรรค์ และทีมผลิต ทีมสื่อออนไลน์ และทีมโซเชียลมีเดีย และบุคคลภายนอกทั้งหมด.
• สร้างและรักษาความสัมพันธ์อันดีกับลูกค้า.
• วาง Project Timeline และติดตามงานให้ได้ตามแผนงานที่วางไว้.
• มีอำนาจในการตัดสินใจพิจารณางานของทีมในการขายงานลูกค้า.
• จัดทำใบ Purchasing Estimate (PE) นำเสนอลูกค้า และประสานงานลูกค้าในการเรียกเก็บเงิน.
• จัดทำ Report ส่งให้ลูกค้าหลังจบงาน.
• บริหารงานและดูแลผู้ใต้บังคับบัญชาให้สามารถทำงานได้เป็นอย่างดี.
• บริหารลูกค้าและนำเสนอแนวทางให้บริษัทมีงานอย่างสม่ำเสมอ.
• รักษาฐานลูกค้าเก่า และดูแลลูกค้าใหม่ให้มีความสัมพันธ์ที่ยั่งยืน.
• อายุ 28 ปีขึ้นไป ป.ตรีขั้นต่ำ.
• มีประสบการณ์เป็น AE ใน Event Organizer อย่างน้อย 3 ปีขึ้นไป.
• มีประสบการณ์ในการคุมทีมงาน วางแผน บริหารจัดการคน งานและเวลาอย่างเชี่ยวชาญ.
• เข้าใจในธุรกิจอีเว้นต์ พร้อมปรับตัว ยืดหยุ่นเรื่องการเดินทางและเวลาทำงาน.
• มีความเป็นนำ ผู้ฟังที่ดี มีมนุษยสัมพันธ์ ทำงานเป็นทีมได้เป็นอย่างดี.
• คล่องแคล่ว รับผิดชอบ Professional.
• มีทักษะภาษาอังกฤษดีจะพิจารณาเป็นพิเศษ.
• มีความเป็น Project owner ของงาน และ Team Leader.
• สร้างความสัมพันธ์อันดี และการสื่อสารที่ดีกับลูกค้า.

Experience:

1 year required

Skills:

Problem Solving, Quantitative Analysis, Research, English

Job type:

Full-time

• Bachelor Degree preferred.
• Proficiency in English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities:Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

Experience:

1 year required

Skills:

Able to work as a shift, Good Communication Skills, Thai

Job type:

Full-time

• Positive attitude
• Adaptability and resilience
• Effective communication skills
• As a Workplace Experience Specialist, your main goal is to create a seamless and engaging coworking environment that promotes collaboration, productivity, and a sense of belonging. You'll manage day-to-day operations, communicate effectively, and maintain our operational standards to support professionals within our coliving and coworking ecosystem.
• Register new coworking members.
• Maintain regular communication with members, addressing inquiries and providing support.
• Conduct tours for potential members.
• Introduce new members to the community and facilitate connections.
• Ensure a safe and inclusive coworking space.
• Manage incoming packages and mail.
• Assist in maintaining cleanliness and functionality of the space
• Ensure the space is operational at the start of the day and securely closed at the end.
• Support the planning and execution of events.
• Create engaging content for social media platforms.
• Communicate effectively with members and colleagues in-person and through various channels.
• 1-2 years of experience in a customer-facing role, preferably in events management, coworking space, or hospitality.
• Proficiency in social media platforms and technology tools.
• Good spoken and written English and Thai.
• Adaptability and resilience in managing multiple tasks and priorities
• Positive attitude and eagerness to learn.
• Respect for cultural differences.
• Basic knowledge of social media platforms and productivity tools (Google Suite, Slack, POS, etc.)
• Knowledge of generative AI tools is a plus.
• Negotiable salary based on experience.
• Annual holiday leave.
• Social security benefits.
• Performance bonus scheme.