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Skills:

Telesales, Sales, Quality Assurance

Job type:

Full-time

• Supervise telesales Representative (TSR) to achieve assigned sales targets including APE.
• Monitor daily sales activities and support the team to improve productivity and conversion rate implement sales strategies and campaigns assigned by Lead of Telesales Management.
• Supervise and oversee the performance of Telesales Representatives (TSRs) to ensure achievement of assigned sales targets, including APE targets.
• Monitor daily sales activities and provide ongoing support to the team to enhance productivity, improve conversion rates, and drive overall sales performance.
• Drive the execution of sales strategies and campaigns in alignment with direction from the Head of Telesales Management.
• Customer Management.
• Ensure TSR deliver professional telesales service to achieve high customer satisfaction.
• Monitor sales quality and ensure compliance with company policies and regulations.
• Handle and follow up customer issues or complaints to improve service quality.
• Ensure that Telesales Representatives (TSRs) deliver professional sales services via telephone to achieve the highest level of customer satisfaction.
• Oversee sales quality assurance and ensure full compliance with internal policies and applicable regulatory requirements.
• Manage and resolve customer issues and complaints while ensuring continuous improvement in service quality standards.
• People Management.
• Coach and guide TSR to improve sales skills and overall performance.
• Monitor team attendance, productivity, and daily performance.
• Support recruitment and onboarding of new team members.
• Provide coaching and guidance to develop TSRs sales skills and drive continuous performance improvement.
• Monitor team attendance, work productivity, and daily performance results.
• Support recruitment and onboarding initiatives to enable new team members to integrate smoothly and perform efficiently.

Skills:

Telesales

Job type:

Full-time

• Verify customer payments across all payment channels, including EDC credit card terminals and cash collection, and ensure all transactions are processed and completed within SLA.
• Retrieve the YES file, the insurance application form, and the customer s CRS tax residency declaration form, and submit them to Underwriting team for further processing to issue the policy to the customer.
• Initiate a service request in the system to allow the Telesales team to follow up wi ...
• Provide prompt and proactive responses to all urgent requests raised by the Telesales team and relevant stakeholders.