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Experience:

3 years required

Skills:

Business Development, Negotiation, Salesforce

Job type:

Full-time

• Drive business growth and cultivate strong client partnerships within our Contact Center division. As an Account Executive, you will be the key driver in presenting, selling, and managing comprehensive omnichannel customer service solutions, IT Helpdesk support, and BPO (Business Process Outsourcing) services to enterprise clients. You will act as the vital bridge between client needs and our operational excellence, ensuring seamless service delivery and maximizing customer experience (CX).
• Identify, target, and acquire new B2B corporate clients who require professional Con ...
• Serve as the primary point of contact for assigned enterprise accounts. Build strong, long-lasting client relationships, conduct regular business reviews, and ensure high levels of customer satisfaction and retention.
• Analyze deep client requirements, prepare customized commercial proposals, deliver compelling presentations, and successfully negotiate contract terms, pricing, and SLAs (Service Level Agreements).
• Work closely with Contact Center Operations, IT teams, and Workforce Management to ensure smooth project onboarding, operational compliance, and accurate monthly reporting/billing.
• Proactively identify opportunities to upsell or cross-sell additional IT and customer support services to existing clients to drive revenue growth.
• Bachelor's degree in Business, Marketing, IT, or a related field. Possesses a basic understanding of B2B sales or customer service operations. Strong interpersonal, communication, and presentation skills.
• Proven track record as an Account Executive, B2B Sales, or Key Account Manager, specifically within the Contact Center, BPO, or IT services industry. Deep understanding of call center operational metrics and client management.
• Extensive existing network in the enterprise sector. Capable of closing large-scale, multi-year outsourcing contracts and advising C-level executives on customer experience (CX) and digital transformation strategies.
• B2B Enterprise Sales, Key Account Management, CRM Management (e.g., Salesforce, HubSpot), Pipeline Management, Commercial Negotiation.
• Contact Center Outsourcing (BPO), Omnichannel Customer Service, IT Helpdesk Solutions, Customer Experience (CX) Strategy.
• Strong understanding of standard Contact Center KPIs (SLA, CSAT, NPS, Abandonment Rate, AHT, FCR) and workforce management principles.
• All applications will be treated with the strictest confidentiality. If your qualifications and experience align with the requirements of the role, our talent acquisition team will reach out to you directly. In the event that there is not an immediate fit, we will securely retain your profile for consideration against future suitable opportunities.
• https://www.careers-page.com/gosoftthailandcoltd.

Experience:

1 year required

Job type:

Full-time

• ปฏิบัติงานรับคำสั่งซื้อ-สั่งขน จากลูกค้าภายในและภายนอกบริษัท.
• ติดตามการดำเนินงานของส่วนงานต่างๆ ที่เกี่ยวข้อง ให้เป็นไปตามระยะเวลาที่กำหนด.
• เสนอแนะและพัฒนารูปแบบการรับคำสั่งซื้อ ขนส่ง และอื่นๆ เพื่อตอบสนองความพึงพอใจสูงสุดของลูกค้า.
• พัฒนาระบบงานที่ใช้ในการบริหารข้อมูลการสั่งซื้อ (Tracking Order).
• ปริญญาตรี ด้านการจัดการโลจิสติกส์ การบริหารธุรกิจ หรือสาขาอื่นๆที่เกี่ยวข้อง.
• ประสบการณ์ด้านการบริหารงานที่เกี่ยวข้องกับการจัดการคำสั่งซื้อ การจัดการข้อมูลคลังสินค้า การขนส่ง ตั้งแต่ 0-3 ปี.

Skills:

Electronics, Automation

Job type:

Full-time

The company, founded in 1988, is one of the leading producers in the world for power and thermal management solutions. Delta is also a major regional player in several product segments including industrial automation, displays, and networking. As an energy-saving solutions provider with core competencies in power electronics and innovative research and development, Delta's business categories include Power Electronics, Automation, and Infrastructure.

Job type:

Full-time

ให้บริการรับสายลูกค้าทีติดต่อโทรเข้ามาสอบถามบริการ/Product ของธนาคาร และรับข้อร้องเรียนต่างๆจากลูกค้าและให้คําแนะนํารวมถึงการแก้ปัญหาด้าน บริการต่างๆของธนาคาร.

Experience:

2 years required

Skills:

Quality Assurance, Recruitment, Thai

Job type:

Full-time

• Flexible on weekends and Public Holiday when team support needed.
• The Contact Center Manager is responsible for overseeing the daily operations of the contact center (Thai, Indonesia, Vietnam markets), ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role manages customer service representatives, drives performance improvements, implements processes, and ensures service quality standards are consistently achieved.
• Operations Management & Human Resources.
• Manage and supervise daily contact center operations (calls, emails, chat channels).
• Ensure service levels, response times, and KPIs are met.
• Develop and implement operational procedures and workflows.
• Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
• Order and control small assets (PC/monitors) and amenities for the center.
• Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts.
• Submit Overtime and monthly bonus file to Allegiance.
• Team Leadership.
• Recruit, train, coach, and develop contact center Team Leaders and agents.
• Conduct Monthly and annual performance reviews and provide constructive feedback.
• Foster a positive, motivated, and customer-focused work environment.
• Coordinate animation (monthly events) with Team Leader and Director.
• Handle escalated customer complaints and complex cases.
• Performance & Quality Management.
• Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
• Prepare operational reports and present performance insights to senior management.
• Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
• Identify training needs and organize coaching sessions.
• Compliance & Process Improvement.
• Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification.
• Bachelor's degree in Business Administration, Management, or related field.
• 5+ years experience in customer service/contact center operations.
• Minimum 2-3 years in a leadership or managerial role.
• Strong knowledge of contact center KPIs and workforce management.
• Fluency in Thai (both spoken and written).
• Skills & Competencies.
• Strong leadership and people management skills.
• Excellent communication and conflict-resolution abilities.
• Analytical and problem-solving mindset.
• Experience with CRM and contact center systems.
• Ability to work in a fast-paced, performance-driven environment.
• Customer-centric approach.
• Preferred Qualifications.
• Experience managing multi-channel or omnichannel contact centers.
• Knowledge of quality assurance frameworks.
• Experience with workforce management tools and reporting dashboards.