OFFICER, CONTACT CENTER (PRE-FLIGHT)

Salary: Negotiable

Location: VietJet Thailand at Airport Link Ramkhamhaeng

Team: Customer Services Department

Application deadline: 06/10-05/11/2026

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Job Description

Area of Responsibility:

• Responsible for handling Pre-flight tasks, such as scheduled and Ad-hoc retimes ad cancellations notifications.

• Reply email from passengers who have affected from Schedule Change and Ad-hoc within the service level agreement (SLA).

• To take incoming telephone enquiries, complaints and questions from station managers who have called the Pre-flight hotline.

• Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints.

• Other assignments from the direct Manager.

Minimum

requirements

• University degree in airline business or hospitality management or related filed.

• Able to work in shift basis

• 1 year of customer service experience

• Negotiation skill in handling challenging customers and good problem solving skills

• Stress tolerance and able to act under stressful circumstances

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• Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? ☐ Yes ☐ No --Yes - I consentNo

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• Do you consent to a criminal background check as part of the recruitment process? ☐ Yes ☐ No --Yes - I ConsentNo

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• If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? ☐ Yes ☐ No --Yes - I ConsentNo

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Area of Responsibility:

• Responsible for handling Pre-flight tasks, such as scheduled and Ad-hoc retimes ad cancellations notifications.

• Reply email from passengers who have affected from Schedule Change and Ad-hoc within the service level agreement (SLA).

• To take incoming telephone enquiries, complaints and questions from station managers who have called the Pre-flight hotline.

• Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints.

• Other assignments from the direct Manager.

Minimum

requirements

• University degree in airline business or hospitality management or related filed.

• Able to work in shift basis

• 1 year of customer service experience

• Negotiation skill in handling challenging customers and good problem solving skills

• Stress tolerance and able to act under stressful circumstances

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