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Experience:

5 years required

Skills:

Payroll

Job type:

Full-time

• The Payroll Specialist - Hotel will be responsible for ensuring timely and accurate processing of payroll for all hotel employees. They will also be responsible for ensuring compliance with all state and federal laws related to payroll and employment. This position will report directly to the Hotel General Manager.
• Process payroll for all hotel employees, ensuring accuracy and compliance with state and federal laws.
• Maintain employee records and ensure they are up-to-date and accurate.
• Handle all payroll-related inquiries from employees, management, and external parties.
• Ensure all payroll-related taxes and deductions are calculated correctly and paid on time.
• Prepare and distribute paychecks, direct deposits, and other forms of payment to employees.
• Maintain a thorough understanding of current payroll laws, regulations, and best practices.
• Assist in the preparation of monthly and annual financial reports related to payroll and benefits.
• Develop and implement payroll policies and procedures to ensure compliance with company and legal requirements.
• Collaborate with HR department on employee benefits and related deductions.
• Maintain confidentiality of all payroll-related information.
• High school diploma or equivalent required; Bachelor's degree in Accounting, Finance, or related field preferred.
• Minimum of 2 years of experience in payroll processing, preferably in the hospitality industry.
• Knowledge of federal and state payroll laws, regulations, and reporting requirements.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Excel and other payroll software.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality of sensitive information.

Experience:

5 years required

Skills:

Payroll

Job type:

Full-time

• Payroll Management.
• Perform monthly in-house payroll processing with accuracy and timeliness.
• Validate leave, overtime, allowances, and payroll-related adjustments.
• Process payroll changes, including new hires, resignations, salary revisions, and promotions.
• Prepare payroll reconciliations and support month-end closing.
• Handle payroll-related inquiries with strict confidentiality.
• Prepare and submit statutory reports, including Social Security (SSO), Provident Fund (PF), withholding tax (PND.1, PND.1 Kor), Workmen's Compensation Fund, and 50 Tawi.
• Administer employee benefits programs.
• Maintain monthly employee group insurance data (enrollment, changes, and termination).
• Analyze benefits utilization data and prepare monthly summaries.
• Coordinate annual health check-ups and influenza vaccination programs.
• Manage employee welfare items such as staff uniforms and welfare-related supplies.
• Ensure compliance with benefits policies and relevant regulations.
• HRIS Management.
• Maintain and update employee data and organizational charts in HR systems (Business Plus, Success Factors).
• Ensure data integrity, accuracy, and confidentiality across HR systems.
• Generate HRIS reports related to payroll, benefits, and employee movements.
• Coordinate with system vendors on system issues and enhancements.
• HR Data Analysis & Reporting.
• Prepare monthly payroll and benefits reports.
• Analyze payroll costs and benefits utilization trends.
• Ensure data consistency across payroll, HRIS, and reports.
• Support HR reports and presentations using Excel and PowerPoint.
• HR Communication & Administration.
• Prepare HR announcements and employee communications related to payroll and benefits.
• Support HR documentation and internal or external audits.
• Assist in HR operational and process improvement initiatives.
• Support HR accrual and expense management related to payroll and benefits.
• Visa & Work Permit Administration.
• Coordinate visa and work permit applications, renewals, cancellations, and related immigration documentation.
• Prepare and maintain records of visa, work permit, and re-entry permit validity, ensuring timely renewals and full compliance with Thai immigration and labor regulations.
• Liaise with government agencies, external service providers, and expatriate employees regarding immigration requirements and processes.
• Maintain accurate employee records and generate reports related to visa and work permit status.
• Key Competencies.
• Payroll & Compliance Excellence.
• Demonstrates strong ownership in end-to-end payroll processing, statutory compliance, and regulatory accuracy, ensuring timely and error-free payroll operations.
• HRIS & Data Management.
• Effectively manages HR systems (Business plus, SAP) with a strong focus on data integrity, system accuracy, and continuous improvement.
• Analytical Thinking & Problem Solving.
• Analyzes payroll, compensation, and benefits data to identify discrepancies, root causes, and practical solutions to operational and system-related issues.
• Collaboration & Stakeholder Management.
• Works closely with Finance, IT, vendors, and line managers to ensure smooth payroll and HR operations through clear and professional communication.
• Acts with high responsibility, confidentiality, and ethical standards when handling sensitive employee and payroll information.
• Employment Compliance & Mobility Administration.
• Demonstrates knowledge of immigration, visa, and work permit processes, ensuring compliance with labor and immigration regulations while providing efficient support to expatriate employees and stakeholders.
• Skills & Competencies.
• Good command of English communication, both written and spoken.
• High attention to detail with strong numerical accuracy.
• Strong sense of confidentiality and professional ethics.
• Service-minded, proactive, and able to work independently.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 5 years of experience in payroll, compensation & benefits, HRIS and handling visa and work permit processing.
• Strong knowledge of Thai payroll regulations, Social Security (SSO), Provident Fund (PF), tax compliance and Thai immigration regulations.
• Hands-on experience with payroll and HRIS systems; experience with BPlus, SAP, and/or Workday will be given special consideration.
• Experience in Workday implementation or system enhancement will be a strong advantage.

Skills:

Data Entry, Payroll

Job type:

Full-time

• คีย์และบันทึกข้อมูลพนักงานจากเอกสารที่ลูกค้าจัดส่ง เช่น PDF, แบบฟอร์ม หรือเอกสารประกอบต่าง ๆ เข้าสู่ระบบ Payroll / HR System.
• ตรวจสอบความถูกต้องและความครบถ้วนของข้อมูลก่อนบันทึกเข้าระบบ.
• ดำเนินการบันทึกข้อมูลพนักงานเข้า-ออก และข้อมูลพนักงานที่มีการเปลี่ยนแปลง เช่น ข้อมูลส่วนบุคคล ตำแหน่ง แผนก เงินเดือน และข้อมูลที่เกี่ยวข้อง.
• ตรวจสอบความถูกต้องของข้อมูลที่บันทึกกับเอกสารต้นฉบับ และแก้ไขข้อมูลเมื่อพบข้อผิดพลาด.
• จัดการงานคีย์ข้อมูลตามปริมาณงานและกำหนดเวลาที่ได้รับมอบหมาย โดยสามารถรองรับงานที่มีปริมาณมากและมี Deadline.
• ประสานงานกับทีมที่เกี่ยวข้อง กรณีพบข้อมูลไม่ครบถ้วน ข้อมูลไม่ชัดเจน หรือข้อมูลในเอกสารไม่ตรงกัน.
• จัดเก็บและจัดการเอกสารที่ใช้ในการคีย์ข้อมูลอย่างเป็นระบบ.
• ปฏิบัติงานอื่น ๆ ที่เกี่ยวข้องกับการจัดเตรียมและตรวจสอบข้อมูล Payroll / HR ตามที่ได้รับมอบหมาย.
• วุฒิการศึกษา ปวช. / ปวส. / ปริญญาตรี หรือสาขาที่เกี่ยวข้อง.
• สามารถพิมพ์สัมผัสภาษาไทยและภาษาอังกฤษได้ดี.
• สามารถใช้คอมพิวเตอร์และโปรแกรม Microsoft Office โดยเฉพาะ Excel ได้ดี.
• สามารถคีย์ข้อมูลจำนวนมากได้รวดเร็วและแม่นยำ.
• มีความละเอียดรอบคอบ และสามารถตรวจสอบข้อมูลจำนวนมากได้อย่างแม่นยำ.
• สามารถทำงานที่มีลักษณะเป็นงานซ้ำ ๆ และมีปริมาณข้อมูลจำนวนมากได้.
• สามารถทำงานภายใต้กำหนดเวลา (Deadline) และบริหารจัดการงานตามลำดับความสำคัญได้.
• มีความรับผิดชอบและสามารถทำงานตามขั้นตอนที่กำหนดได้อย่างเคร่งครัด.
• หากมีประสบการณ์ด้าน Payroll, HR, Data Entry หรือการคีย์ข้อมูลจำนวนมาก จะได้รับการพิจารณาเป็นพิเศษ.

Experience:

5 years required

Skills:

English

Job type:

Full-time

• We are seeking a hands-on.
• HR Business Partner - Operations.
• to support our manufacturing organization in Thailand. This role partners closely with frontline leaders and employees, working with the Lead HRBP to manage employee relations, execute HR programs, and ensure stable and compliant plant operations. The role has strong shop-floor presence and is critical to workforce engagement and operational effectiveness.
• Serve as the primary HR contact for assigned operations teams.
• Handle employee relations matters including discipline, grievances, investigations, and conflict resolution.
• Coach supervisors and managers on people management, performance discussions, and attendance management.
• Support workforce planning, headcount tracking, overtime management, and manpower analysis.
• Analyze HR and operational data (e.g. absenteeism, turnover) to support decision-making.
• Support core HR processes such as performance management, talent reviews, and organizational changes.
• Partner with HR COEs on hiring, compensation, and learning initiatives.
• Ensure compliance with company policies and local labor laws.
• Bachelor's degree in HR, Business Administration, or related field.
• Minimum 7 years of HR experience, preferably in manufacturing or operations environments.
• Strong hands-on employee relations experience.
• Strong English communication skills.
• Good numerical and analytical skills.
• Able to work effectively across all employee levels.
• Experience in C&B / Total Rewards and multinational environments.
• Practical, hands-on, and comfortable in a factory setting.
• Strong people-handling and influencing skills.
• High integrity, sound judgment, and confidentiality.
• Ready to grow into a broader HRBP role.
• Carrier is An Equal.
• Opportunity/Affirmative.
• Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
• Click on this.
• link.
• to read the Job Applicant's Privacy Notice.

Experience:

2 years required

Skills:

Human Resources Development, Human Resource Management, Recruitment, E-learning, Labor law, Payroll, ERP, English

Job type:

Full-time

royisal.com.

Skills:

Data Entry

Job type:

Full-time

• Remote Position: No.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• Summary.
• Provides working level HR Support.
• Detailed Description.
• Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
• Acts as first-level contact for technical and escalated compensation and/or benefits issues.
• Clarifies policies and procedures; provides instruction, counsel, and possibly training regarding compensation and/or benefit plans.
• Resolves escalated issues or routes as appropriate to the correct contact.
• May study and analyze jobs and prepares written job descriptions.
• May provide guidance and advice to newly acquired sites to transition employees into Celesticas job descriptions and structures.
• May work with managers to deploy annual salary structures, merit increase plans or other plans related to employee compensation.
• Documents compensation policies and guidelines and may assist managers in the deployment of compensation policies and guidelines.
• Participates in compensation surveys.
• Provides systems administration and support for compensation software. Generates various compensation reports.
• Audits HR Service Center and vendor compliance with established benefit processes/contractual agreements.
• Creates and runs reports in support of audit activities.
• Conducts routine and ad-hoc benefit audits and summarizes findings for management and use of the Service Center.
• Follows-up on findings to ensure that appropriate corrective action is initiated.
• Acts as primary contact for managing day-to-day vendor relationship issues.
• Resolves escalated compensation benefits issues as it relates to outside vendors including: investigations of reported claims problems, response times from vendors, processing problems, etc.
• Reviews vendor contracts for compliance with coverage agreements and recommends signature to management.
• Maintains vendor contract files and ensures that contracts are received annually.
• Compiles and maintains documentation of the processes related to claim filing, billing, enrollment, eligibility, and contact information when a new vendor is added.
• Provides technical (benefits) project support for integration of acquisitions or in support of other corporate actions, research into new programs/regulations and program development and implementation; and annual open enrollment activities.
• Knowledge/Skills/Competencies.
• Significant knowledge of government legislation impacting the practice of human resources management.
• Significant knowledge of company HR policies and practices, labor movement, arbitration proceedings.
• Knowledge of HRIS software.
• Good public presentation skills.
• Ability to conduct a thorough, timely and unbiased internal investigation and provide practical recommendations.
• Ability to effectively communicate with a wide variety of internal customers.
• Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
• Ability to manage sensitive employee information in a confidential manner.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Physical Demands.
• Duties of this position are generally performed in good working conditions.
• Occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Typical Experience.
• Two to Four years relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Experience:

1 year required

Skills:

Enthusiastic, Data Entry, Power BI, Payroll, English

Job type:

Full-time

• We're committed to bringing passion and customer focus to the business.*.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*.
• Drive data-driven HR decision-making by analyzing workforce data, managing HR systems (Workday), and supporting HR operations including onboarding, employee data management, and reporting.
• People Analytics & Reporting (Primary Focus).
• Analyze HR metrics (turnover, engagement, performance, hiring effectiveness).
• Develop dashboards and reports using Excel, Power BI, or any.
• Perform workforce analytics and predictive analysis (e.g., attrition trends).
• Provide insights and recommendations to HR and business leaders.
• HRIS & Data Management.
• Manage and maintain employee data in Workday, ensuring accuracy and compliance (SOX, ISO).
• Extract, integrate, and validate HR data across systems.
• Collaborate with global HRIS teams to resolve system issues and improve processes.
• HR Operations Support.
• Support onboarding and offboarding processes, including orientation and documentation.
• Maintain employee records (personal data, benefits, provident fund, insurance).
• Monitor probation confirmations and support payroll data preparation.
• Maintain HR handbook, workflows, and support HR projects.
• 2-4 years of relevant HR work experience. Good knowledge of general human resources practices and procedures.
• Bachelor degree in related field or equivalent experience required.
• Experience with data entry into HR database required.
• Excellent MS Office Suite work experience, emphasis on Excel, Power BI and PowerPoint.
• Ability to communicate in English both of written and spoken.
• Professional, with discretion and diplomacy, and capable of handling sensitive data and confidential information.
• Must be able to work independently as well as within a team.
• Excellent planning, time management, communication, organization, follow up, and interpersonal skills.
• Must be able to manage multiple priorities and projects in a fast paced environment.
• We are an equal opportunity employer and value diversity at our company. *.
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. *.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. *.
• Please contact us to request accommodation.*.

Experience:

1 year required

Skills:

Recruitment, Leadership Skill

Job type:

Full-time

• Full-cycle recruitment: manage job requisitions, sourcing, screening, interview coordination, and offer management across departments.
• Workforce planning: partner with hiring managers on headcount requests, open-position tracking, and approvals.
• Onboarding: own new-hire documentation, employment contracts, and Day 1 and Week 1 onboarding plans.
• Employer branding: shape job ad content, candidate experience, and recruitment marketing.
• Compensation, Benefits & Payroll.
• Compensation administration: manage salary structures, pay bands, and periodic compensation review cycles.
• Benefits administration: administer health insurance, social security, provident fund, and other benefits.
• Payroll coordination: process monthly payroll inputs and liaise with the payroll provider and Finance team.
• Market benchmarking: gather market pay data to keep AltoTech's compensation competitive.
• HR Operations, Compliance & Employee Relations.
• HRIS and records management: maintain accurate employee records, HRIS/HR MCP data, and organizational charts.
• Statutory compliance: administer social security, provident fund, work permits and visas, and other labor law filings across Thailand, Singapore, and Malaysia.
• Employee relations: act as the first point of contact for employee queries and concerns, mediate conflicts, and manage disciplinary and offboarding processes in compliance with policy and law.
• General affairs: oversee office administration, facilities vendors, and employee welfare programs.
• Talent Management & Succession Planning.
• Talent reviews: run structured talent reviews and potential/performance assessments with department leads.
• Individual development plans: guide managers on development conversations and career growth planning.
• Succession planning: identify business-critical roles and build succession pipelines and readiness plans.
• Leadership Development Programs.
• Training needs analysis: assess capability gaps across teams and build a training roadmap.
• Program design: design and curate learning programs, workshops, and e-learning content.
• Leadership development: build leadership and management development programs, coaching, and mentoring structures for people managers.
• Engagement & Culture Development.
• Framework design: design AltoTech's competency framework, career ladders, and performance management methodology.
• Culture and engagement: shape engagement, DEI, and culture-building initiatives across the company.
• Bachelor's degree in Human Resources, Organizational Development, Psychology, Education, or a related field; Master's preferred.
• 3-5 years of HR experience with a focus on learning & development, talent management, or organizational development.
• Skills & Competencies.
• Working knowledge of Thai labor law, compensation and benefits structures, and payroll processes.
• Proficiency with HRIS, applicant tracking, and learning management systems.
• Strong facilitation, coaching, and instructional design skills.
• Experience with talent review methodologies, competency frameworks, and succession planning.
• Excellent stakeholder management skills across all levels of the organization, including senior leadership.
• High attention to detail, discretion, and process rigor in a lean, fast-paced team.
• Fluent in Thai and professional working proficiency in English for regional coordination with Singapore and Malaysia.
• Strong instructional design, facilitation, and coaching skills.
• Strategic thinking with the ability to translate business and talent needs into development frameworks.
• Experience with competency frameworks, 9-box talent review methodology, and succession planning tools.
• Strong stakeholder management with department leads and senior leadership.
• Data-informed approach to measuring learning and development impact.
• Fluent English required for regional program design and facilitation.
• Nice to Have.
• Experience in a multi-country or regional technology/AI scale-up.
• Experience building HR programs and processes from the ground up in a small or lean team environment.
• Certification in instructional design, coaching (for example ICF), or talent management.
• Experience building leadership or management academy programs in a scale-up or multinational environment.
• What We Offer- Competitive salary commensurate with experience and qualifications.
• Direct exposure to cutting-edge technology and energy management projects shaping Thailand's built environment.
• A high-growth startup environment with real ownership and impact from day one.
• Collaborative team culture with a mission-driven focus on sustainability and net-zero impact.
• Opportunity to work with Thailand's most prominent commercial real estate and hospitality brands.

Experience:

2 years required

Skills:

Analytical Thinking, Data Analysis, Recruitment, Data Entry, Automation, Payroll, Oracle, SAP, English

Job type:

Full-time

• As an.
• HR Digital Solutions Officer., you will support the day-to-day operations of HR systems and data management, while contributing to digital improvement initiatives within the HR function. This role focuses on ensuring accurate HR data, supporting reporting needs, and assisting in enhancing HR systems and processes through digital tools and automation.
• You will work closely with HR teams, IT, and stakeholders to ensure HR systems are e ...
• Job Responsibilities.
• Support the administration, maintenance, and daily operations of HRIS platforms (e.g., SAP SuccessFactors or similar systems).
• Maintain HR data including data entry, updates, user access, roles, and permissions while ensuring data accuracy and integrity.
• Assist in generating and analysing standard and ad-hoc HR reports (e.g., headcount, turnover, KPIs, demographics).
• Ensure consistency of HR data across systems through regular validation and reconciliation.
• Provide system support to HR functions such as Recruitment, Onboarding, Performance Management, Learning & Development, Payroll, and Benefits.
• Assist in preparing user guides, SOPs, and training materials related to HR systems and reporting.
• Support HR users by resolving system-related issues and responding to data/reporting requests.
• Participate in HR digital projects such as system enhancements, module implementations, and process automation.
• Job Qualifications.
• Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field.
• 1-3 years of experience.
• in HR operations, HRIS, HR data/reporting, or related roles.
• Basic to intermediate experience with HRIS platforms (e.g., SAP SuccessFactors, Workday, Oracle HCM, or similar).
• Proficiency in Microsoft Excel (e.g., formulas, pivot tables; macros is a plus).
• Strong interest in HR data, digital tools, and process improvement.
• Familiarity with data analysis, reporting, or dashboards is an advantage.
• Exposure to automation tools, AI, or analytics platforms is a plus.
• Strong analytical thinking and attention to detail.
• Good communication and stakeholder coordination skills.
• Able to work independently and collaboratively in a team environment.
• Good command of English (both written and spoken).
• Fluent in written and verbal English (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

Experience:

2 years required

Skills:

Recruitment

Job type:

Full-time

• Req ID: 138124.
• Remote Position: No.
• Hiring Manager: Ekkorn Hansing.
• Band: 06.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: HRM - Human Resources.
• Career Stream: HRM - Human Resources.
• Role: Associate.
• Job Title: HR Associate.
• Job Code: ASS-HRM.
• Band: Level 06.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/divisions goals. Works under close Supervision and requires direction on how assignments are to be executed; begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.
• Detailed Description.
• End-to-End Volume Recruitment: Manage the full recruitment cycle for direct labor roles (production operators, assembly line workers, warehouse staff, and technicians) from manpower requisition to day-one onboarding.
• Strategic Sourcing: Utilize and manage local recruitment channels effectively, including JobThai, JobsDB, targeted Facebook job groups, LINE OpenChats, local community notice boards, and provincial job fairs.
• Candidate Screening & Selection: Conduct high-volume applicant screening, organize walk-in interview days, and perform basic assessments to ensure candidates meet physical, availability, and operational requirements.
• Data & Metrics Management: Track hiring progress, maintain candidate databases, and report on key recruitment metrics such as Time-to-Fill, Offer Acceptance Rate, and early attrition trends.
• Knowledge/Skills/Competencies.
• Experience: Minimum of 2-5 years of recruitment experience, specifically focused on mass hiring or volume recruitment for the manufacturing, electronics or related industries. * 100 Headcounts / month is base line.
• Local Market Knowledge: Deep understanding of the blue-collar job market and candidate behaviors in Thailand's major industrial zones (e.g., Laem Chabang, Amata City, Eastern Seaboard, Navanakorn, or Rojana).
• Labor Law Familiarity: Solid working knowledge of Thai labor laws regarding working hours, shift allowances, minimum wage, and welfare.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Physical Demands.
• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Typical Experience.
• Zero to two years of relevant experience.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Experience:

5 years required

Skills:

Project Management, Employer Branding, Recruitment, Negotiation, Payroll

Job type:

Full-time

• Implement strategies cascaded down from management at country/location level.
• Work with different stakeholders throughout the employee lifecycle; identify the business requirements and provide HR's support to the business where necessary.
• Actively participate in various HR initiatives such as HR Awards, business outlook to become the Employer of Choice; gather buy-ins from employees and line managers.
• Talent Management, Workforce & Succession Planning.
• Engage in regular meetings with the business to review all people issues at country/location level; proactively understand current/future manpower needs; advise on resource planning options.
• Deploy organization's workforce plans to maximize productivity.
• Partner with business to craft robust succession plans for business-critical roles; work closely with Senior Manager, Regional HRBP to manage roles with broader scope (i.e. regional and global).
• Execute both short-term and long-term plans that aligns with business strategies and growth.
• Ensure compliance to regulatory for separated employees.
• Conduct exit interviews to gather feedback for better employee retention.
• Review turnover rates for the country/location and have clear action plans to manage turnover to prevent redundancies in the company.
• Coach line managers to manage involuntary exits due to redundancy or other reasons.
• Facilitate re-employment of employees beyond retirement age.
• Recruitment & Onboarding.
• Identify the best sourcing channel to hunt for the right candidates in line with business needs.
• Lead the recruitments and onboarding in the country and ensure alignment to business plans; ensure business needs are met timely.
• Guide hiring managers in selection of candidates through effective screening and assessment processes.
• Work with HR Senior Manager to review the talent acquisition process frequently for continuous improvement.
• Evaluate the effectiveness of recruitment agencies engaged and ensure quality delivery of standards according to SLA.
• Implement on/off-boarding processes in the country such as engaging new hires once they are identified (i.e. pre-onboarding).
• Guidelines managers on onboarding new hires to enhance effectiveness of orientation and induction programmed.
• Analyze post-surveys of on/off-boarding processes and provide recommendations for improvements.
• Work closely with OD team to deliver employer branding activities.
• Total Rewards & Payroll Governance.
• In liaison with Global Rewards, provide proposal for employee promotions, salary adjustment requests.
• Follow up on the necessary approvals for any ad-hoc requests from the business such as salary increases, staff retention.
• Work closely with Global Rewards to roll out annual compensation review, payment of allowances at country level, CIP etc.
• Work closely with HR Director/Senior Director on mass retrenchment and/or hiring exercises.
• Ensure payroll is processed timely and accurately; activate contingency plans for service failure.
• Ensure monthly OT compliance with local legislations. Flag out non-compliance and work with the business to ensure corrective actions are taken.
• Work with HR Senior Manager to standardize and streamline payroll systems and processes in the region.
• Assess and evaluate payroll vendors and quality of services provided.
• Regulatory & Compliance Management.
• Ensure the HR compliance to regulatory (external) and company's SOPs.
• (internal) and audits.
• Review existing processes, makes changes and set up new processes were.
• required.
• Actively involved in the audit processes and ensure all open items are closed.
• out timely and non-compliances are rectified.
• Participate in the internal peer audit initiatives cross countries/regions; flag out.
• areas for improvements and share best practices.
• Employees Engagement.
• Initiate employees engagement, experiences and initiatives in the country.
• Lead HR team participate in Employer of Choice, encourage employees engagement surveys, managing the action plans etc.
• Collaborate with OD team on communications dissemination to employees; anticipate possible feedback and issues raised by employees.
• Participate in trial runs and provide inputs to L&D team in the training program design, delivery and post-training evaluation.
• Performance Management.
• Supervise the performance management processes from goals setting to performance management tools.
• Coach and educate line managers and employees on the adoption of performance management tools.
• Monitor and ensure Performance Improvement Plans (PIP) are in placed for the underperformers. Work closely with the business and employees to develop action plans and get their buy-ins.
• Track, manage and analyst data to identify patterns of underperformers at country level and introduce interventions early as required.
• Financial Management & Leadership.
• Responsible for the country's budget and ensure all spends are within budget.
• Manage the country's headcounts and salaries and fringes.
• Lead and coach the HR teams; ensure the teams are strong to support the business; inspire the teams to accomplish the department's objectives.
• Translate business and department's objectives into actionable plans for the team.
• Bachelor's degree in HR, Business Administration, or related field (Master's preferred).
• Certifications: SHRM-CP/SCP, PHR/SPHR, or equivalent certifications highly desirable.
• 5+ years in HR management, with proven success in strategic planning and project execution.
• Competences.
• Manages Complexity: Ability to navigate and address complex HR challenges across multiple jurisdictions.
• Business Insight: Strong understanding of business operations and how HR can support strategic goals.
• Ensures Accountability: Commitment to high standards of accountability in HR processes and outcomes.
• Plans and Aligns: Skill in developing strategic plans that align HR initiatives with business objectives.
• Nimble Learning: Ability to adapt quickly to changes in the business environment and HR practices.
• Strategic Mindset: Forward-thinking approach to HR strategies that anticipate future workforce needs.
• Cultivates Innovation: Encourages innovative HR practices and solutions to improve employee engagement and performance.
• Decision Quality: Ability to make informed, data-driven decisions that impact the organization positively.
• Planning and Organizing: Strong organizational skills to manage multiple HR initiatives effectively.
• Data Collection and Analysis: Proficient in analyzing HR metrics to drive strategic decisions.
• Adaptive Mindset: Flexibility to adjust strategies based on evolving business needs.
• Project Management: Expertise in managing HR projects from conception to execution.
• Negotiation: Effective negotiation skills to manage employee relations and vendor contracts.
• Policy and Regulation: Knowledge of relevant HR policies and regulations to ensure compliance.
• Policy Development and Implementation: Experience in developing and implementing HR policies that support organizational goals.

Experience:

3 years required

Skills:

Meet Deadlines, Recruitment, Teamwork, Payroll, English

Job type:

Full-time

Job Title: HR Operations (Store HRBP) and Office Operations Location: Thailand Job Overview The HR Operations (Store HRBP) and Office Operations role is responsible for managing both HR and administrative functions for store and office operations in Thailand. This includes overseeing the HRIS system, managing end-to-end HR processes, and supporting the needs of store employees, while ensuring alignment with the company's HR policies and procedures. This role requires a proactive, agile, and hands-on HR professional who thrives in a fast-paced, dynamic environment. The ideal candida ...

Experience:

12 years required

Skills:

Project Management, Recruitment

Job type:

Full-time

• Samut Prakan, Samut Prakan, Thailand.
• R0137075.
• HITACHI ENERGY (THAILAND) LIMITED.
• Human Resources.
• Full time.
• No.
• The HR Business Partner acts as a strategic partner to Service Business in Thailand, Singapore, Malaysia and Indonesia supporting all HR business partnering activities in the local service units. In addition, the role leads and drives HR initiatives, transformation projects, and workforce programs across Service Business Units covering four Local Service Units (LSUs), contributing to the achievement of business objectives within a matrix organization. The role holder will work closely with LSU management team, local country HRs and HR Centers of Expertise (CoEs) to deliver people strategies, organizational effectiveness, talent management, employee engagement, and change management initiatives while ensuring compliance with local labor laws and company policies.
• HR Business Partnering.
• Serve as the primary HR partner for business leaders and managers in 4 local service units (LSUs) - Thailand, Singapore, Malaysia and Indonesia.
• Support the full spectrum of HRBP activities, including workforce planning, talent management, succession planning, performance management, employee relations, organizational design, and change management.
• Partner with leaders to align people strategies with business priorities and growth objectives.
• Provide coaching and guidance to managers on leadership effectiveness, employee development, and people matters.
• Drive employee engagement initiatives and foster an inclusive, high-performance culture.
• Support annual HR processes, including performance reviews, talent reviews, compensation cycles, and succession planning.
• Analyze workforce trends and HR metrics to provide insights and recommendations to business leaders.
• Ensure compliance with local labor legislation and company policies, by partnering with country HRs.
• Lead and coordinate HR projects and initiatives across Service Business Units covering four Local Service Units in alignment with Xmatrix.
• Partner with LSU leadership teams to identify organizational needs and implement solutions.
• Drive cross-functional and matrix HR initiatives related to workforce planning, talent development, capability building, diversity and inclusion, engagement, and organizational effectiveness.
• Manage project timelines, stakeholder alignment, risk mitigation, and communication plans.
• Facilitate best-practice sharing and HR process standardization across Service LSUs.
• Support business transformation, restructuring, and change management initiatives as required.
• Collaborate with global, regional, and local HR teams to ensure successful implementation of strategic HR programs.
• Talent & Leadership Development.
• Facilitate talent review and succession planning discussions.
• Identify critical talent gaps and develop action plans with leaders.
• Support leadership development and talent acceleration initiatives.
• Champion learning and capability-building programs to strengthen organizational effectiveness at all LSU level.
• Employee Engagement & Compliance.
• Manage employee relations matters with appropriate guidance from HR leadership and legal teams.
• Ensure adherence to local employment laws and corporate governance requirements in alignment with country HRs.
• Support investigations, disciplinary processes, and conflict resolution when necessary.
• Continuous employee engagement initiatives at all LSU levels.
• Partnering with L&D teams and arranging for training programs.
• HR Operations & Collaboration.
• Work closely with HR Operations, Talent Acquisition, Compensation & Benefits, Learning & Development, and Global Mobility teams to deliver integrated HR solutions.
• Ensure high-quality execution of HR processes and employee experience initiatives.
• Contribute to continuous improvement of HR practices and organizational effectiveness.
• Education.
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Master's degree or HR certification is an advantage.
• Experience.
• 10 - 12 years of progressive HR experience, including HR Business Partnering responsibilities.
• Proven experience partnering with senior business leaders in a matrix organization.
• Experience managing regional, multi - country cross-functional HR projects.
• Experience supporting service, engineering, industrial, or technology-based businesses is preferred.
• Competencies.
• Strong business acumen and strategic thinking.
• Excellent stakeholder management and influencing skills.
• Project management and change management capability.
• Strong communication and presentation skills.
• Data-driven decision-making and analytical skills.
• Ability to manage multiple priorities across diverse stakeholder groups.
• Collaborative mindset with the ability to operate effectively in a global matrix environment.
• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee's performance result and Business performance).
• 10 days annual leave (Service year 0-5), 15 days annual leave (Service year 6-10), flexible working policy, Flexibility working time.
• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).
• Growth possibility: Learning and development platform, career movement opportunity within organization.
• Possibility to gain experience in international environment.
• Please be advised that the benefits provided may differ depending on the employee's country of hire.
• Accessibility and reasonable accommodation.
• Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a.
• general inquiry form.
• on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
• This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
• Use of Al and automated tools in recruitment.
• As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as.
• Hitachi's Global Data Privacy Notice.
• Background Screening and Security Checks.
• As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.
• For certain roles particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.
• The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Skills:

Microsoft Office, Enthusiastic, English, Thai

Job type:

Internship

• CDG Group is a dynamic and innovative organisation committed to developing talent and fostering professional growth within our workforce. We believe that continuous learning and development are essential to organisational success and employee satisfaction. Our company culture emphasises collaboration, creativity, and a commitment to supporting each team member's career journey. We are proud to be an employer that invests in people and creates opportunities for meaningful professional development.
• About the role.
• We are seeking an enthusiastic and motivated.
• HR (Learning & Development) Intern.
• to join our Human Resources team at CDG Group in Bangkok. This is a casual internship position that offers a valuable opportunity to gain hands-on experience in the learning and development sector. In this role, you will support the delivery of training programmes, assist in designing learning initiatives, and contribute to building a culture of continuous improvement within our organisation. This internship will provide you with practical exposure to L&D practices whilst working alongside experienced professionals who are passionate about employee development.
• Assist in the design, development, and delivery of training programmes and learning initiatives for employees across the organisation.
• Support the coordination and administration of training events, workshops, and online learning modules.
• Conduct needs assessments and gather feedback from participants to evaluate training effectiveness.
• Maintain and update training records, documentation, and learning management systems.
• Research and identify new learning tools, platforms, and methodologies to enhance employee development.
• Support the creation of training materials, including presentations, manuals, and digital content.
• Assist in organising career development programmes and employee engagement initiatives.
• Provide administrative support to the L&D team and contribute to special projects as required.
• What we're looking for.
• Currently enrolled in or recently completed a degree in Human Resources, Business, Psychology, Education, or a related field.
• Strong written and verbal communication skills in English; Thai language proficiency is advantageous.
• Demonstrated interest in learning and development, training, or human resources.
• Excellent organisational and time management skills with the ability to manage multiple tasks.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with learning management systems is a plus.
• Enthusiastic, proactive attitude with a willingness to learn and take on new challenges.
• Strong interpersonal skills and the ability to work effectively within a team environment.
• Attention to detail and commitment to producing quality work.
• What we offer.
• As an intern at CDG Group, you will benefit from a supportive and collaborative learning environment where your contributions are valued. We offer the opportunity to gain practical experience in human resources and learning and development, working alongside industry professionals who are committed to your growth. You will develop valuable skills that will enhance your career prospects and gain insights into real-world HR practices. Additionally, we foster a culture of flexibility and support, recognising the importance of work-life balance and personal wellbeing during your internship tenure.
• Apply now.
• If you are passionate about learning and development and eager to launch your career in human resources, we would love to hear from you. Please submit your CV, a cover letter outlining your interest in this role, and any relevant academic achievements or work experience. Join CDG Group and take the first step towards an exciting career in talent development and human resources.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

2 years required

Skills:

Procurement, Recruitment, Payroll

Job type:

Full-time

What You Can Expect: -Implement and maintain standardized HR operational processes across APAC, ensuring transparency in onboarding, payroll, and offboarding workflows -Monitor APAC HR processes by country level, identify gaps, and recommend improvements to enhance efficiency and compliance -Standardize onboarding, payroll, and exit procedures across countries to ensure consistency and governance -Support improvement of termination and final payment processes with accurate, compliant, and cost-effective solutions -Prepare HR dashboards, analytics, and monthly reports to support reg ...

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

2 years required

Skills:

Social media, Backbone, English, Thai

Job type:

Full-time

The team we aspire to build at Sarnies Bangkok is one made of passionate individuals with great personalities, who are constantly seeking out new knowledge and believe in self-development and creativity. A Sarnies employee is one who shares our passion for creating valuable experiences for customers through exceptional.

Skills:

Leadership Skill

Job type:

Full-time

• Partner with business leaders across data center operations, engineering, construction, and corporate functions to develop and execute HR strategies aligned with business objectives.
• Serve as a trusted advisor on organizational design, workforce planning, succession planning, and talent management to support business growth and operational excellence.
• Lead manpower planning initiatives and collaborate with Talent Acquisition teams to ...
• Drive performance management processes, including goal setting, performance reviews, talent calibration, and employee development planning.
• Identify workforce capability gaps and partner with Learning & Development teams to implement technical, leadership, and professional development programs.
• Support organizational transformation, business expansion, and change management initiatives related to new data center projects and digital infrastructure growth.
• Foster a high-performance and inclusive culture by leading employee engagement, retention, and organizational effectiveness initiatives.
• Manage employee relations matters and provide guidance to leaders on employee performance, disciplinary actions, and workplace issues in compliance with company policies and labor laws.
• Partner with Compensation & Benefits teams to support salary reviews, incentive programs, and talent retention strategies while ensuring market competitiveness.
• Ensure compliance with labor laws, employment regulations, health and safety requirements, and corporate governance standards across all assigned business units.

Skills:

Laos

Job type:

Full-time

• Job Responsibilities.
• Lead, develop and implement HR & administrative frameworks aligned with project objectives and operational needs.
• Lead the HR & Admin Department, overseeing talent acquisition, onboarding, training, compensation and benefits, performance management, employee relations, and workplace culture.
• Manage office operations and facilities, ensuring efficient support services and streamlined day to day functioning.
• Align policies and processes across site and head office to enable smooth operations and foster a motivated, high performing workforce.
• Job Qualifications.
• Bachelor's degree in Political Science, Social Science, Psychology, Industrial Relations, Law, or related field.
• Minimum 10 years of progressive HR experience, with a minimum of 5 years directly supporting overseas/international business units.
• Minimum 10 years of comprehensive end-to-end experience in HR and Administration.
• Proven ability to support multi-site and cross-border teams in remote or project-based environments.
• Strong understanding of domestic and international labor laws, safety regulations, and HR compliance frameworks.
• Excellent stakeholder management, communication, and cross-cultural collaboration skills.
• Fluent in English both written and verbal (Minimum 750 TOEIC Score).
• Ability to work in Loas for Long Term Assignment.
• Goal-Oriented, Unity, Learning, Flexible.