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Experience:

8 years required

Skills:

Swift, Assurance, English, French

Job type:

Full-time

• Escalation & Relationship Management Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution. Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams. Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities.
• Quality Assurance and Service Excellence. Design and implement regional quality control frameworks for Level 1 support. Lead regular audits and performance reviews to e ...
• Proactive Problem Management and Trend Analysis. Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations. Lead cross-functional initiatives to resolve persistent problems and enhance service delivery. Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience.
• Performance Measurement and Reporting. Oversee regional dashboards and KPIs for support performance. Provide actionable insights to senior leadership and hotel stakeholders. Use data to drive strategic decisions and optimize support operations.
• Stakeholder Management and Communication. Facilitate clear communication across hotels, support teams, and leadership, ensuring alignment on priorities and consistent service standards.
• Key input goals.
• Regional escalation framework and resolution protocols.
• Quality audit program and training roadmap.
• Monthly and quarterly performance reports with actionable insights.
• Hotel satisfaction improvement plan.
• Strategic relationship management framework.
• Key output goals.
• Reduction in escalation volume and resolution time.
• Improvement in first-contact resolution rates.
• Increase in hotel satisfaction scores.
• Decrease in recurring technical issues.
• Strengthened stakeholder engagement and trust.
• Qualifications Bachelor's degree or higher in Information Technology, Hospitality Management, or related field.
• At least 8+ years experience in technical account management or similar role.
• Proven experience in escalation management and quality assurance.
• Experience working with luxury hotel brands and high-touch service environments.
• Strong background in stakeholder management and relationship building.
• Experience in training and guiding support teams.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• Customer-centric mindset with focus on service excellence.
• Ability to work effectively in cross-functional environments.
• Fluency in English (required) and additional languages is beneficial French(FR).
• Additional Information This position is based in Bangkok.
• The role involves global collaboration, requiring flexibility to accommodate time zone differences..

Skills:

Internal Audit, Compliance, ERP, English

Job type:

Full-time

• Lead the development and maintenance of the IT Audit Universe and process flows.
• Plan and design risk-based IT audit programs covering technical and compliance areas.
• Manage audit scope, timelines, and coordinate with auditees and stakeholders.
• Supervise and lead audit fieldwork, ensuring quality and completeness of audit evidence.
• Identify control gaps, assess risk impact, and provide practical recommendations.
• User access & privilege controls.
• IT asset management.
• IT operations & change management.
• Backup & Business Continuity Plan (BCP).
• Cybersecurity and malware protection.
• ERP & Applications (SAP / Oracle).
• Network and security controls.
• Operating systems (Windows / Linux).
• Databases (SQL Server and others).
• Virtualization and data center controls.
• Benchmark controls against standards and frameworks (e.g., COBIT, ISO, IT best practices).
• Review audit working papers and reports prepared by team members.
• Present audit findings to management and monitor corrective action plans.
• Support audit KPIs, continuous improvement initiatives, and special projects.
• Coach and provide guidance to junior auditors.
• QualificationsBachelor s or Master s degree in IT, Accounting, or related fields.
• Minimum 5 years experience in IT Audit / IT Risk / IT Compliance.
• Experience in leading audit engagements or supervising team members.
• Strong technical knowledge in Windows, Active Directory, SQL Server, Linux, and virtualization.
• Hands-on experience auditing SAP and other ERP systems.
• Strong analytical, reporting, and stakeholder communication skills.
• Good command of English.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).

Job type:

Full-time

• FB: Krungsri Career.
• LINE: Krungsri Career.
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

Skills:

Software Development, Scrum, Risk Management

Job type:

Full-time

• Define and manage product vision, roadmap, and delivery plans aligned with business strategy and digital transformation initiatives.
• Gather, analyze, and prioritize business and system requirements; translate them into product backlogs, user stories, and acceptance criteria.
• Act as Product Manager, making trade-off decisions on scope, priority, timelines, and resources.
• Collaborate closely with software engineers, system analysts, architects, vendors, and digital teams to ensure technical feasibility and delivery alignment.
• Manage product scope, changes, risks, and dependencies through structured governance and Agile practices.
• Monitor product delivery progress, quality, and timelines to ensure successful release and value realization.
• Support Agile ceremonies including backlog refinement, sprint planning, sprint reviews, and retrospectives.
• Track product performance and delivery KPIs; identify improvement opportunities.
• Communicate product status, risks, and recommendations to stakeholders and management.
• Provide guidance and support to PMO and cross-functional teams on product delivery and system-related matters.
• QualificationsBachelor s or Master s Degree in Business, Computer Science, Information Systems, or related fields.
• 7-10 years of experience in Product Management, Business Analysis, System Analysis, or technology-driven delivery roles..
• Strong understanding of software development lifecycle (SDLC) and Agile / Scrum methodologies..
• Experience working on digital, platform, or system-based products; digital transformation experience is a strong advantage.
• Strong analytical and problem-solving skills with the ability to use data to support product and business decisions.
• Solid experience in change management, risk management, and cross-functional stakeholder management.
• Excellent communication and stakeholder engagement skills.
• Passion for digital products, technology, and continuous learning.

Skills:

Procurement, Sharepoint, Power BI, English

Job type:

Full-time

• Design and build Power Apps (Canvas/Model-driven) integrated with Dataverse/SharePoint, including security roles and permissions.
• Develop Power Automate flows for approvals, notifications, and data integration with error handling and logging.
• Create and manage Power BI dashboards and data models with DAX and security configurations.
• Implement Copilot Studio conversational flows integrated with Dataverse, SharePoint, and AI services.
• Data Analytics & Automation.
• Perform Python scripting for data preparation, visualization, and basic AI/ML experiments.
• Automate procurement-related analytical processes and reporting.
• System Support & Governance.
• Provide technical support for procurement tools and workflows.
• Maintain documentation (solution design, API specs, deployment guides) and ensure compliance with governance and ALM standards.
• Knowledge, Skills, and Competency.
• Bachelor s degree in IT, Computer Science, or related field.
• 2-5 years of experience in Power Platform development (Power Apps, Power Automate, Power BI).
• Knowledge of Dataverse, SharePoint schema, and connectors.
• Python skills for data analytics and automation.
• Familiarity with REST APIs, JSON, OAuth, and SDLC/ALM practices.
• Fair English proficiency (speaking, reading, and writing) and strong problem-solving skills.
• Nice-to-have: Azure services, AI/ML basics, Power Fx, PL certifications.

Skills:

Compliance, English

Job type:

Full-time

• Perform operations to ensures 24/7 high availability for all the production databases system.
• Troubleshoot, advise and being hands-on on databases and servers during critical incidents.
• Secure and advise database by follow current policies, procedures, and controls.
• Assess and plan to upgrades obsoleted database version and coordinate with all related party to deliver good database service to business.
• Day to day database operation support and monitoring.
• Maintains database results by setting and enforcing standards and controls.
• Co-ordinate, advise and support developer or vendors to implement new/change DB and application related.
• Prepares for database expansion by studying plans and requirements; coordinating with Infrastructure teams.
• Collaborates with the security and audit teams to protect our data across all databases and to ensure compliance to all applicable regulations.
• Take a lead role to implement and administer database system with proper design and security control by get guideline from manager.
• Bachelor s Degree in Computer or IT related fields.
• Experience 5-8 years in Database Administration and related DB Software tools management.
• Good communication in Thai and English..

Experience:

8 years required

Skills:

Business Development, Accounting, Finance, English

Job type:

Full-time

• Develop and implement specific business development strategies to drive awareness, lead generation and opportunity identification.
• Establish contact with identified target companies and monitoring progress.
• Create strategic and tactical account plans to uncover and close business opportunities across our multiple offerings on identified priority accounts.
• Facilitate the workshops/ discussions relating the management of Multidisciplinary Professional Services.
• Qualifications:Bachelor's Degree in Chinese, Business Administration, Accounting, Finance, Legal and related field.
• Over 8 years of working experience in professional services, business development, Chinese clients support, relationship manager and other related field.
• Working experience in professional firm with accounting knowledge/background would be a strong advantage.
• Fluent communication in English and Mandarin is essential and proficiency in Thai would be a strong advantage and proficiency in Thai would be a strong advantage.
• Working experience in Chinese company with 100 employees or above is preferred.
• Proficient in Microsoft Office (Word, Excel, Power Point, Outlook).
• Detail-oriented and well-organized.
• Good interpersonal and multitasking skills.
• Service minded and proactive.
• Can-do attitude and able to work independently with minimal supervision.
• Demonstrates confidence and clarity in public speaking.
• Possesses strong business acumen.
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address. Requisition ID: 109282In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

Skills:

Creativity, English

Job type:

Full-time

• Booking catering events for the hotel. The Conference Service Executive/Manager will oversee all aspects of client liaison and build new client relationships within the marketplace on a continuous basis.
• Dealing with group business and private individual clients, the Conference Service Executive/Manager is responsible for all stages of events, including planning all details, managing client requirements to ensure that events run smoothly, issuing BEOs, collecting payment and accounts are kept in order for a seamless follow up after al ...
• We are looking for individuals who have a solid knowledge of food and beverage, able to evidence strong business acumen, have a proven track record displaying creativity and excellent communication skills.
• Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Guest Services are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Previous pre-opening experience is a plus.
• Candidate should hold valid work authorization for Thailand.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Experience:

5 years required

Skills:

ISO 27001, Legal, Finance

Job type:

Full-time

• Design and implement a cybersecurity strategy that aligns with the organization's overall business objectives.
• Conduct regular security risk assessments, vulnerability assessments, and penetration testing to evaluate the organization s cyber defenses; subsequently, develop and implement security risk mitigation strategies and programs.
• Lead and coordinate response efforts in the event of security incidents, overseeing investigation, mitigation, and post-incident analysis.
• Compliance & Regulatory ManagementEnsure adherence to relevant laws, regulations, and standards (e.g., PDPA).
• Implement and lead initiatives for security and compliance audit certifications, including ISO 27001, NIST, the Cyber Resilience Assessment Framework (C-RAF), and other applicable standards and best practices.
• Recommend, implement, and manage continuous monitoring of IT security systems and tools.
• Collaborate with legal and data protection teams to establish policies and safeguards for sensitive and personal data.
• IT GovernanceEstablish and maintain an IT governance framework, policies, and processes that align with the organization s business goals while ensuring compliance with legal, regulatory, corporate, and industry requirements.
• Work in partnership with management, legal, finance, and external auditors to promote transparency and alignment in governance practices.
• Generate and present reports on IT governance performance, compliance status, and the risk landscape to stakeholders.
• Data GovernanceDevelop and implement data governance policies that ensure data quality, security, and compliance.
• Manage the data lifecycle, align data strategies with business objectives, and collaborate with cross-functional teams to enhance data integrity.
• Oversee data stewardship, regulatory compliance, and provide best practices for data management to support effective decision-making.
• Team Leadership and DevelopmentLead and mentor a small team of IT governance, compliance, and security professionals.
• Foster a culture of continuous improvement and knowledge sharing within the team and across business units.
• Requirements:Bachelor s or Master s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• A minimum of 5 years of experience in IT governance, cybersecurity, and compliance, with at least 2 years in a managerial role.
• Strong understanding of IT governance frameworks (e.g., ITIL, COBIT), cybersecurity standards (e.g., ISO 27001, NIST), and regulatory requirements (e.g., PDPA).
• Possession of basic IT governance and cybersecurity certifications (e.g., CISSP, CISM) is advantageous.
• Proficient in common technical team/project management tools (e.g., JIRA, Asana, Github). Collaborative team player with strong interpersonal skills, capable of working effectively with both internal and external teams.
• Working-level fluency in English and Thai. Proficient in English equivalent to IELTS 5.5, CEFR B2, or TOEFL 72; excellent spoken and written communication to effectively work with a global management team.
• Familiarity with local regulatory bodies (e.g., OIC, SEC, BOT) is a plus.
• Experience in the insurance industry will be an added advantage.

Job type:

Full-time

• Manage end-to-end project delivery for automotive lending and leasing system initiatives
• Coordinate with stakeholders, Product Owner, and development team
• Track project timeline, risks, and deliverables
• Ensure project milestones are achieved within scope and timeline
• Conduct regular project status updates and reporting
• Gather and analyze business requirements from stakeholders
• Understand loan disbursement and lending workflow processes
• Prepare business requirements documents and functional specifications
• Create process flow diagrams and documentation
• Support user acceptance testing and ensure requirements are delivered correctly
• ABOUT YOU
• Experience in IT project management and/or business analysis (4-6 years)
• Experience in leasing, auto finance, or lending systems
• Proficiency with project tracking tools (e.g., JIRA)
• Experience with flowchart and process diagram tools
• Experience with project documentation
• Understanding of loan disbursement processes
• Experience working in Agile or Scrum environments
• Ability to coordinate with both business and technical teams
• English fluent
• WHY AMARIS?
• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we're committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
• Equal Opportunity
• Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
• Who are we?
• Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
• Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
• Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
• Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
• As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
• We look forward to meeting you!

Experience:

1 year required

Skills:

Market Research, Research, Business Development

Job type:

Full-time

• Develops business strategies and opportunities with new and/or existing customers to expand existing relationships and developing new relationships; build, position and sell new and advanced solutions, programs, services; may conduct market research and feasibility studies to analyze the viability of alternative business development opportunities; collect, compile, verify, and analyze financial, competitive, sales, marketing, and other information about potential business partners, new markets, products and services, or other business opportunities.
• Established and productive professional individual contributor.
• Works independently with general supervision.
• Problems faced are difficult and may be complex.
• May influence others within the job area through explanation of facts, policies and practices.
• Works on moderate to complex projects.
• Uses company standard policies and procedures to resolve a variety of issues.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Receives moderate level of guidance.
• Work is reviewed for soundness of judgment and overall accuracy.
• General proficiency with various tools, systems, and procedures required to accomplish the job.
• May need to consult with Senior/Specialist staff members on some technical issues.
• Experience in Cloud Azure/Microsoft 365 or related products is a plus.
• A four year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

Experience:

1 year required

Job type:

Full-time

• Job Number26008343
• Job CategoryHuman Resources
• LocationBangkok Marriott Hotel Sukhumvit, 2 Sukhumvit Soi 57, Bangkok, Bangkok, Thailand, 10110
• ScheduleFull Time
• Located Remotely?N
• Position Type Non-Management
• Human Resources Coordinator.
• Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment&trade. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job type:

Full-time

• Job Number26019825
• Job CategoryGolf, Fitness, & Entertainment
• LocationThe Ritz-Carlton Bangkok, 189 Wireless Road, Bangkok, Bangkok, Thailand, 10330
• ScheduleFull Time
• Located Remotely?N
• Position Type Non-Management
• POSITION SUMMARY.
• Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Clean and maintain recreational equipment and supplies.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: CPR Certification.
• First Aid Certification.
• Recreation Equipment.
• Any certification or training required by local and state agencies.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
• Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
• In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Experience:

3 years required

Skills:

Compliance, Finance, Excel, English

Job type:

Full-time

• Summary: The Execution Team Manager is responsible for end-to-end orchestration of service delivery and project execution across multiple customer engagements. This role ensures plans are translated into action, timelines are met, risks are mitigated, and quality standards are upheld while managing a team of coordinators/engineers to consistently deliver on commercial and operational commitments.
• Responsibilities: 1) Planning & Orchestration Translate scope and commercial commitments into executable work plans (Schedules, resource plans).
• Coordinate cross-functional stakeholders (Sales, Tender, Engineering, Field Services, Vendors) to align dependencies and deliverables.
• Run daily/weekly execution cadences and maintain an accurate activity tracker.
• 2) Delivery Management Own execution timelines, milestones, and critical paths across concurrent engagements.
• Track progress against plan; proactively escalate and resolve bottlenecks (resourcing, materials, approvals).
• Ensure standardized delivery playbooks, checklists, and SIOPs are used and continuously improved.
• 3) Quality, Risk & Compliance Implement quality gates, acceptance criteria, and change controls.
• Maintain risk registers and mitigation plans; ensure incident post-mortems and lessons learned are captured.
• Uphold compliance with safety, regulatory, and contractual obligations (incl. customer SLAs and local regulations).
• 4) Financial & Commercial Control Monitor execution budgets, burn rates, and margin; support change orders and variation claims.
• Validate timesheets, materials, and vendor invoices; ensure accurate cost capture and forecasting.
• Partner with finance on accruals, revenue recognition readiness, and month-end close inputs.
• 5) People Leadership Lead, coach, and develop an execution team.
• Set clear goals and KPIs; conduct regular performance check-ins and skills development plans.
• Build a culture of accountability, safety, and continuous improvement.
• 6) Stakeholder Communication Provide clear status reporting to internal leaders and customers.
• Facilitate readiness reviews, go/no-go gates, and customer acceptance.
• Manage escalations with urgency and transparency; maintain strong customer relationships.
• Who will you report to? Services Operations Director.
• What qualifications will make you successful for this role? Bachelor s degree in Engineering, Operations Management, Business, or related field (Master s preferred).
• 7-10 years of experience in service delivery, operations, or project execution; at least 3 years in people management.
• Proven track record executing multi-site or multi-customer engagements in a fast-paced environment.
• Solid knowledge of project execution methodologies (e.g., PMP/PMI, Lean, Agile/Kanban experience an advantage).
• Strong data literacy: proficiency with Excel/Sheets, project tools (MS Project, Smartsheet), dashboards (Power BI/Tableau).
• Excellent communication Thai and English capable of driving alignment across technical and commercial stakeholders.
• Core Competencies Execution Excellence: Converts plans into results; anticipates risks; drives disciplined follow-through.
• Operational: Uses SIOPs, metrics, and root-cause analysis to improve throughput and quality.
• Leadership & Coaching: Builds high-performing teams; sets clear expectations; develops talent.
• Customer Orientation: Balances speed and quality; manages expectations; ensures outcomes meet commitments.
• Problem Solving: Data-driven, structured thinker; comfortable with ambiguity and complex constraints.
• Stakeholder Management: Aligns diverse teams; resolves conflicts; communicates crisply and credibly.
• Key Performance Indicators (KPIs) On-Time Delivery (OTD): % milestones achieved as planned.
• Schedule Adherence / Cycle Time: Variance to baseline schedule; average execution lead time.
• Cost Performance & Margin: Variance to budget; contribution margin per engagement.
• Quality & Rework Rate: Defect density, first-time-right %, number of post-acceptance issues.
• Customer Satisfaction (CSAT/NPS): Survey scores and qualitative feedback.
• Change Control Effectiveness: % approved change requests captured vs. scope creep.
• Team Engagement & Retention: eNPS, attrition rate, skill uplift metrics.
• Safety/Compliance: TRIR (where applicable), audit findings, corrective actions closed.
• Tools & Systems MS Project or Smartsheet; Jira/ServiceNow (or similar).
• Power BI/Tableau for dashboards.
• Microsoft 365 (Teams, SharePoint, Planner).
• ERP/Finance tools for cost tracking and accruals.
• Travel Up to 30% (customer sites, vendor facilities, regional coordination)
• Advantages & Nice-to-Have Industry experience (e.g., telecom, ICT, industrial services, field operations).
• Vendor and subcontractor management exposure.
• Certifications: PMP, Lean Six Sigma Green Belt, Agile/Kanban, ITIL (as relevant).
• Let us learn about you! Apply today.
• Looking to make an IMPACT with your career?.
• When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric - apply today!.
• 36 billion global revenue
• 13% organic growth
• 150 000+ employees in 100+ countries
• 1 on the Global 100 World s most sustainable corporations.
• You must submit an online application to be considered for any position with us. This position will be posted until filled.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Skills:

Sales

Job type:

Full-time

• The Sales Manager is responsible for business generation as it relates to prospecting and securing individual corporate accounts on behalf of the hotel in accordance with the goals and strategies outlined in the annual Marketing Plan and in concert with WSO effort.
• The Sales Manager is accountable for ensuring quotas, goals are met, and to ensure that direct sales activities are focused on generating the highest possible RevPar for the overall hotel s success.
• This position requires a high degree of independent judgment and discretion on decision making.
• Candidates must have a firm knowledge of the local market.
• What You Will Bring.
• Candidates with a passion for excellence, expertise in Guest Services are invited to apply for a career with Four Seasons.
• Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task.
• Candidate should hold valid work authorization for Thailand.
• Join Our Team.
• Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine s 100 Best Companies to work for since 1998.
• What to expect: You will .
• Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
• Be part of a cohesive team with opportunities to learn, grow and develop.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.
• Operations - Assistant Department Head.
• The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.

Experience:

5 years required

Skills:

Finance, Budgeting, Compliance, English

Job type:

Full-time

• In collaboration build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities.
• Work in partnership with the General Manager, Finance and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience.
• Identify and analyze amount of time client advisors allocated to responsibilities ot ...
• Proactively drive the company s efforts ensuring streamlined effective communications and processes throughout.
• Recommend value added activities that will increase individual sales, promotes cross-selling of categories, increases retention, and return rates of clients, including store commissions and/or retail specific projects when required.
• Ensure that the KPI's evolved are relevant to lead the store productivity and improve performance.
• Work together with Sales to develop sales and implement improvements plans.
• Partner with related departments to identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales effectiveness throughout the process.
• Retail Training.
• Implement training programs, assessment to develop product expertise, service, selling and clienteling skills, improve store efficiencies, drive retail excellence, optimizing sales professionals productivity as well as brand loyalty, and market share growth.
• Partner with management on appropriate training roadmap that supports our business strategy and on the long-term Planning, Annual Profit planning and budgeting process to ensure in fostering key capabilities required for the company s growth plans through training and development.
• Liaise with related departments to define actions plans following mystery shopping results and to develop specific programs to improve client experience and loyalty.
• Identify training and development needs within the organization and devising training strategies that aligned with business objectives.
• Partner with corporate teams to adapt, design and develop training classes and materials to fill identified training needs or curriculum gaps.
• Coach and facilitate career development conversations and actions to ensure the company have the right people and capabilities for the future.
• Ensure in-store coaching of sales team and store leadership team takes place regularly.
• Track the trainings efficiency and implement evaluation system for the trainers.
• Provide evaluations for post-training endeavors to demonstrate ROI.
• Evaluate and recommend internal or external learning resources to support the development plans.
• Operational Excellence.
• Monitor operational performance of all store operations inclusive of inventory flows and accuracy, team operational productivity, inventory organization.
• Analyze and monitor individual store inventory productivity, driving optimal operations inclusive of scheduling, timely deliveries, organization of teams to deliver exceptional Client Experience FOH & BOH with strong partnership across departments and store teams.
• Identify innovative action plans with Managing Director, store teams and functional departments (as appropriate) to minimize operating costs and operational risks.
• Analyze and follow controllable costs to meet budget.
• Provide regular in-depth analysis of outliers (over and underperforming stores) and work with the Sales on action plan to improve the performance.
• Organize periodical Store Performance Committee to report on progress and discuss action plans.
• Lead individual store inventory accuracy and integrity plans through analysis.
• Compliance on Company policy and procedure.
• Drive market audit compliance with Internal and Sales Audit teams.
• Lead Retail Projects.
• Constantly fine tune our Retail Presence (Grooming) to engage properly with clients.
• Coordinate with Store Planning / Maintenance on new openings and renovations minor workflow and repairs.
• Drive new tools and coordinate store issues follow up with IT (i.e. lead new release, training, issues).
• Rethink business practices and provide feedback on current policies & procedures.
• 15+ of Retail operations, Retail excellence, Training experience in luxury retail.
• 5+ years of retail leadership experience.
• BA or BS degree or greater.
• Significant experience working around topics such as Retail Operation, Retail Analytics, KPIs and Retail Training in a leading luxury company.
• In-depth knowledge for the luxury market, as well as highest standards of client experience.
• Strong consultative, coaching, communication and influence skills.
• Expertise in training and facilitation skills.
• Excellent influence, interpersonal communication, problem solving, follow up and creative solution generation skills.
• Ability to collaborate productively and ability to lead and influence in a team environment.
• Agile with entrepreneurial spirit, finding new approaches and solutions to the challenges.
• Strong English verbal and written communication skills.
• Business acumen, numerical agility and forward-thinking.
• Experience in both country operational role or regional/ global roles are preferred.
• TIFFANY & CO.
• MAISONFounded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler s core values of inventiveness, craft and joy in designs that endure across generations.
• As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Skills:

Oracle

Job type:

Full-time

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
• Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
• Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
• Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
• Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
• Provides second line remote and onsite technical support to clients.
• Provides second line field engineering services to clients.
• Reports and escalates issues to 3rd party vendors if necessary.
• Follows the required handover procedures for shift changes to ensure service continuity.
• To thrive in this role, you need to have: Good communicate skills, both verbal and written.
• Ability to plan activities and projects well in advance and take into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
• Academic qualifications and certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
• Collaboration certifications such as - Valid CCNP Collaboration Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification.
• Required experience: Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
• Moderate level experience in technical support to clients.
• Moderate level experience in diagnosis and troubleshooting.
• Moderate level experience providing remote support in Collaboration technologies.
• Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
• Basic understanding of Network routing and switching.
• Hybrid Working About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters.
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Experience:

4 years required

Skills:

Contracts, Negotiation, Product Development, English

Job type:

Full-time

• Negotiate customer contracts.
• Maintain good customer relationship.
• Monitor/track negotiation of project specific.
• Price management: Globally prepare or lead negotiation considering volume effects, management of contract updates based on additional customer requirements.
• Customer price checking for 4-eye-principle.
• Preparation of customer quote letter according to customer-template.
• Confirmation of purchase order according to customer-specific standards or project specific contracts.
• Responsible for Sample planning and Sample price management, aligned with team member.
• PLCM (Product Life-cycle management): Assures on time (by end of series) cancellation of part numbers, quality of PLC-data and handover to After Market.
• Business planning: Responsible for planned sales volume planning,Price planning, Special revenue planning and Risk planning (Quick savings).
• Acquisition part: Responsible for / leading acquisitions within the cross functional customer team.
• Define acquisition & pricing strategy for specific OEM sourcing.
• Lead the cross functional acquisition team.
• Lead acquisition specific pre-selling activities alight with customer team.
• Select, define & apply acquisition tools (battle plan e.g. job stopper, war gaming, specific acquisition man-mapping).
• Initiate Sales Price analysis for respective product/component.
• Define, align and implement pricing strategies.
• Check quotation specific term and conditions. (e.g., customizing sales business frames).
• Manage acquisition negotiations and closure withing released bottom line (product price, application costs, tooling, logistics, samples etc.).
• Prepare and release customer quotation letter, complaint with Bosch standard.
• Assure involvement and prepare proper project handover with Customer Project Manager and Commercial Manager, incl, documentation.
• Prepare lessons learned after each acquisition, incl. won/lost analysis.
• Identify acquisition specific customer trends and requirement, market activities and competitor information.
• Qualifications Good command of English language both written and spoken, use English as working language.
• Can Speak Chinese Language with have certificate.
• At least 6 year sales experience in automotive industry.
• At least 4 years working experience in international company.
• Experienced in Project management.
• Good knowledge of automotive industry.
• Global sales experience.
• Good sales basic skill, incl. communication, negotiation, presentation, marketing, etc.
• Good sense of customer orientation and services to others.
• Familiar with target customer process & mapping.
• Knowledge of acquisition and project management processes and tools.
• Excellent interpersonal skills, Good Personality, Willing mindset, Professional working with a good attitude.
• Familiar with automotive product development process like APQP and PPAP and quality standard like QS9000, TS16949.
• Be willing of traveling frequent and working under high pressure.
• Education Background: Bachelor in any field.
• Be familiar with Microsoft office: PPT, EXCEL, OUTLOOK.
• Additional Information5 working days, housing allowance, health & life insurance, uniform, provident fund and home loan with Government Housing Bank.
• Your future job offers you.
• Housing allowance, company shuttle, free lunch, provident fund, medical benefits, OPD, IPD, dental benefits, performance bonus, service year reward, insurance, diligent allowance, marriage allowance, new born gift, oversea allowance, etc.
• Make it happen.
• Send us your application by using the I'm interested button!
• Interested applicants are invited to submit your CV, current & expected salary, and contact information.
• Follow us on Facebook: Bosch Thailand Career.

Experience:

7 years required

Skills:

Compliance, Contracts, English

Job type:

Full-time

• Depending on the operating platform, identify gaps in all aspects of site performance (including HSSE, service and people) for sites in geographical area (territory), advise or offer Retailers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailers and Shell.
• Maximize all sales development potential through the coaching and motivating of Retailers.
• Participate in Attraction and Selection of the right Retailers.
• Manage and maintain positive Retailers relationships and, supporting Retailers to achieve and maintain top class site performance (including counseling to underperforming sites).
• Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.
• Ensure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals..
• Use People Make the Difference Real Program to drive right behaviors and actions.
• Ensure consistent delivery of Customer Commitment by managing contract compliance using the Territory Manager Site Review (TMSR).
• Ensure and monitor dispensation of correct quality and quantity of products through retail outlets and promote and monitor high standards of customer service, merchandizing and general operations at retail outlets.
• Manage customer complaints for sites in the respective territory..
• Coach, support and advise Retailers using the appropriate tools (thereby closing any identified gaps to the Customer Commitment).
• Ensuring that the Retailers trains and develop their staff and understands the importance of People in delivering the Customer Commitment, sharing and coaching on Shell tools and processes as appropriate.
• To manage the territory assigned in terms of Sales, Network management, marketing and handling challenges of Franchisees/Dealers.
• Act as a business consultant to Retailers on proper management of retail outlets on working capital & inventory management, product loss management, inventory shrinkage, merchandizing and indenting payment terms.
• Set Retailer Business Plans to deliver to achieve volumetric and gross margin targets.
• Identify underperforming sites and take corrective measures to increase Efficiency index of Motor fuels..
• Develop and maintain a strong HSSE culture within territory.
• Check on the compliance of safety regulation and procedures by the dealers and their staff at the station and contribute to the development of a proactive HSSE culture in order to ensure 100% HSSE compliance as per standards..
• Plan and conduct site visits in accordance with Call Planning Cycle tool.
• Develop a touring plan for the territory on a monthly basis and communicate it to the regional sales manager in advance.
• Develop OPA prior to site visit, record actions agreed during the visit in Site Visit Record (SVR) and submit both to regional focal point for corporate memory.
• Implement actions to improve customer experience and brand metrics like Net Promoter Score, Treated Like a Guest assessment and Site essential review gauged through Mystery Motorist Program (MMP), Visual Identity Site Assessment (VISA) and Site Facilities Assessment (SFA).
• Implementation and ongoing support of Marketing and Network initiatives.
• At least a Bachelor's degree and minimum 7 years of relevant work experience.
• Strong experience in Sales (Preferred from FMCG industry).
• Proactive and a risk-taker but strictly within HSSE standards.
• Possess strong commercial acumen, good analytical, high stakeholder & communication skills.
• Fluent in both Thai and English Communication skills including writing, speaking, and reading.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.