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Experience:

3 years required

Skills:

Finance, eCommerce, English

Job type:

Full-time

• Respond promptly and effectively to clients inquiries via calls, chats, and emails.
• Listening to the client attentively, troubleshooting, providing accurate information, and issuing solutions.
• Facilitating a seamless flow by acting as a liaison between clients and internal teams.
• Proactively gather client feedback, analyze trends, and identify where to improve our service.
• Collaborating cross-function with other departments, such as Stores Team, Finance, Communications, and Operations.
• Back office - Ecommerce Orders Management.
• Oversee the order management function and order validation process.
• Monitoring Warehouse picking and packing process. Ensure all orders are fulfilled and dispatched within provided lead time.
• Fully in charge of all return and exchange orders by following the internal procedures and processing them in a timely manner.
• Efficiently manage and track orders, to ensure smooth processing and timely delivery.
• Regularly connect with external couriers for shipment management.
• Reporting.
• Provide a report on inquiries and client trends, along with analysis, on a monthly and yearly basis.
• Analyze and report on the performance of each communication channel.
• The successful candidate for this role must flexibility in terms of time management and availability. A Customer Service Associate will be expected to work on the weekends and public holidays, as well as be open to working in shifts.
• At least 3 years of experience with proven skills in a customer services area or related field.
• Fluent in both spoken and written English and Thai.
• Service-minded and detail-oriented.
• Problem-solving skills.
• Effectively manage stress and skillfully navigate complex situations.
• Exhibits emotional resilience.
• Strong passion for our House.
• Intermediate proficiency in Microsoft tools and applications.
• Experience in back-office management (Ecommerce Systems) will be an advantage.
• Experience in the luxury retail industry will be an advantage.
• Good Team player.

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 2 years of voice customer service experience.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

Experience:

2 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Greet clients when they enter the store and give a positive first impression.
• Proactively update clients in the queue when the boutique is at capacity and take responsibility to ensure the waiting time is minimized, reassure the clients, and answer first questions.
• Be curious and take a genuine interest in the client's needs and expectations, engage with them on the floor and introduce to the relevant team members.
• Create an atmosphere of helpfulness and cooperation.
• When possible, prepare and serve refreshments and in-store catering for clients.
• Seamless handover clients to the appropriated team members, ensuring the clients are directed to the right location of their designed destination and métiers.
• Support on the after-sales service and in-store collection queue management and other relevant topics to be well managed.
• Offer an excellent experience to omni-channels clients.
• Regularly monitor the client service areas in the store and ensure for the tidiness and cleanliness on the shop floor.
• Recognize and acknowledge top VIPs and regular clients of the boutique.
• Support in store animations and clienteling activities.
• Private client management and support other appointments.
• Together the Sales Associates, manage and review the booking of the client appointments as well as the private client area in the boutique.
• Keep accurate records of client appointments and update changes accordingly.
• Coordinate with E-Commerce team to maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations.
• With Store Management and Sales Associate, support and facilitate guest invitation and appointment for any in-store event or Retail Animation.
• Service Stock Ordering, Replenishment, and tool.
• With the SSSE and F&B Team, ensure that optimal volumes of beverage, food and accompaniment items are ordered and well stocked in the BOH.
• Ensure service tools are well stock replenished and systems relate to the client management.
• Feedback.
• Identify areas of improvement and share ideas.
• Proactively inform management or team about potential customer complaints.
• Provide feedback and work closely with the Customer Experience and Operations team to consistently uphold the Customer journey topics and relevant.
• Degree holder in any field with at least 2 - 3 years experience in luxury retails, customer service, hospitality, or in a similar capacity.
• Excellent customer service skills are required with a positive attitude for all interactions with clients.
• Excellent communication and interpersonal skills.
• Problem solving skills and ability to handle stress and complex situations.
• Fluent Thai and English communication skills, other languages will be advantage.
• Demonstrates attention to details and keeps workspace organized and neat.
• Enthusiasm and ability to alert the team for the client experience relevant topics and improvement.
• Maturity, reliability, flexibility, with a good team player attitude.
• Ability to work a flexible schedule according to needs of the business.
• Ability to provide basic information about the neighborhood, store services and other customer inquiries.

Job type:

Full-time

• Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
• At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
• Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.The Door Attendant is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start.