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Skills:

SQL

Job type:

Full-time

• Lead the Charge: Act as the key expert for resolving complex technical issues across our digital platforms, including Web, Mobile, AI, and Data Analytics.
• Own the Solution: Drive the entire incident lifecycle from initial diagnosis and root cause analysis to implementing long-term preventative fixes, ensuring all issues are resolved within SLA.
• Analyze and resolve production issues and data and execute queries to correct data, highly complex business requirements, and request (bug, support, modification, enhan ...
• Prioritize for Impact: Strategically manage and prioritize incidents, enhancements, and user requests to align with critical business goals.
• Document issue summary, Communicate with stakeholders on a regular basis with status reports.
• Provide data preparation, update master data, and configuration.
• Ensure the production environment: Proactively monitor our application production environments to guarantee system health, stability, and readiness.
• Assist in new implementations, installations, upgrades, and migrations of systems.
• Assist in the rollout of existing applications.
• Attain good levels of feedback with business users and internal stakeholders.
• Communicate with stakeholders on a regular basis with status reports.
• Escalate or delegate issues in a timely manner if needed.
• Coordinate testing as needed for support.
• Provide training to users and team.
• Be a central point of contact for production application support on assigned applications.
• Follow up with the development team, users, and perform testing until incidents are closed.
• Job QualificationsBachelor s degree in information technology, computer science, engineering, IT, or a related field.
• Minimum of 5 years of experience in application support, with at least 2 years in a leadership or senior capacity.
• Hands-on experience in database inquiry (SQL) and reporting generation would be an advantage.
• Experience or familiarity with AI concepts and their application in support systems would be a strong advantage.
• Flexible, creative, and up-to-date in the Technology movement to create business solutions.
• Able to multitask and prioritize workload, supporting multiple projects.
• Good command in English (Minimum 750 TOEIC score).
• Goal-Oriented, Unity, Learning, Flexible.

Job type:

Full-time

• Analyze learning needs and design engaging eLearning using adult learning principles and instructional models.
• Oversee and integrate multimedia elements (videos, animations, interactive modules) into eLearning and classroom programs, collaborating with Multimedia Creators and Graphic Designers (not direct production).
• Manage eLearning platforms (LMS), ensuring usability, performance, and alignment with business needs.
• Analyze platform data to improve learning effectiveness and drive continuous improvement.
• Lead pilot projects and implement innovative training technologies.
• Collaborate with internal teams and external vendors on training innovation.
• Align training solutions with BTC s strategic goals and transformation roadmap.
• Provide guidance on best practices for digital learning, but delegate content writing and asset production to respective specialists.

Skills:

Network Infrastructure, Compliance, VMware

Job type:

Full-time

• Infrastructure Design and Architecture: Lead the design and architectural planning of IT infrastructure solutions, including networks, servers, storage systems, and cloud environments. Ensure alignment with business goals, scalability, and security while incorporating SRE principles for reliability.
• Network Management: Design, configure, and maintain network infrastructure, ensuring optimal performance, reliability, and security. Implement and manage firewalls, switches, routers, and VPNs, with a focus on SRE for network reliability.
• Server and Virtualization: Oversee server infrastructure, including physical and virtual servers. Implement and manage virtualization technologies to optimize resource utilization, scalability, and reliability as per SRE guidelines.
• Storage Management: Manage and optimize storage solutions, including SAN (Storage Area Network) and NAS (Network Attached Storage) systems. Ensure data availability, backup, and disaster recovery readiness with SRE principles in mind.
• Cloud Infrastructure: Architect and manage cloud infrastructure (e.g., AWS, Azure, Google Cloud) for scalability, cost efficiency, and security. Implement best practices for cloud-based services and resources, following SRE guidelines.
• Security and Compliance: Implement and maintain security measures to protect IT infrastructure from cyber threats and vulnerabilities. Ensure compliance with industry regulations, internal policies, and integrate SRE practices for enhanced security.
• Performance Monitoring and Optimization: Continuously monitor infrastructure performance, diagnose and resolve issues, optimize resource utilization, and conduct Chaos Engineering exercises to enhance reliability and resilience.
• EDUCATION.
• Bachelor s degree in computer engineering or computer science field; certifications in IT infrastructure (e.g., Cisco, Microsoft, AWS, VMware) and SRE/Chaos Engineering are advantageous.
• EXPERIENCE.
• At least 5 years' experience in designing, implementing, and managing IT infrastructure solutions, including networks, servers, storage, and cloud technologies, with a focus on SRE and Chaos Engineering.
• Strong technical knowledge of network protocols, server operating systems, virtualization, storage technologies, and Chaos Engineering practices.
• Proficiency in security best practices, compliance requirements for IT infrastructure, SRE principles, and Chaos Engineering methodologies.
• OTHER REQUIREMENTS.
• Excellent problem-solving skills and the ability to diagnose and resolve complex infrastructure issues while incorporating Chaos Engineering for resilience testing.
• Effective communication and interpersonal skills for collaboration with cross-functional teams.
• Detail-oriented with a commitment to documentation, SRE, and Chaos Engineering best practices.
• Ability to adapt to evolving technology trends, maintain a proactive approach to infrastructure optimization, and apply SRE and Chaos Engineering principles for reliability and resilience.
• Project management skills for planning and executing infrastructure and Chaos Engineering projects.