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Experience:

2 years required

Skills:

Financial Reporting, Financial Analysis, English

Job type:

Full-time

• Drive the price management process which includes price approval, price monitoring, pricing approval matrix and systems management to support the same.
• Drive the SOX controls with respect to pricing.
• Support finance business partner in budget planning and Profit Update process to ensure the proper plans are defined and aligned with AP directions.
• Support month end closing process and work with FBP to ensure financial reporting completeness as well as provide support to commercial team in finance related areas.
• Lead in conducting feasibility analysis as well as opportunity and risk identification (i.e. new product launching, promotion, supersede product, etc.) to support management decision.
• Why you?.
• Degree in Finance, Economics or MBA.
• At least 2 years in Strategic Financial Analysis & Planning, Business and Sales Analysis, or relevant areas.
• Excellent English communication.
• Good analytical skills as well as systematic thinking.
• Strong business acumen and commercial mindset.
• Why GSK?.
• Uniting science, technology and talent to get ahead of disease together.
• GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.
• People and patients around the world count on the medicines and vaccines we make, so we re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
• We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact [email protected]. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.
• Important notice to Employment businesses/ Agencies.
• GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Experience:

8 years required

Skills:

Research, Financial Analysis, Product Development, English

Job type:

Full-time

• Play a key role on client engagements, managing studies to define client needs and supervising research activities to obtain relevant data.
• Be responsible for managing project teams comprised of consultants who design and develop innovative long-term business strategies for client corporations that maximize the return on the investment of shareholders.
• Oversee the formulation of hypotheses for research and investigation, and the advanced financial analysis of client, competitor, and industry data.
• Apply knowledge of business principles and industrial organization, develop actionable recommendations, and supervise work including strategic due diligence, product development studies, change management plans, and the evaluation of long-term investment opportunities.
• Be responsible for managing client contact and play a key role in the development and maintenance of high-level client relationships.
• Act as a key topic content lead for proposals or other business development work.
• What You'll Bring.
• Strong academics from a top-tier institution.
• A minimum of 8 years of professional experience, including experience in a strategy consulting environment and a demonstrated ability to lead teams of consultants.
• Experience from solving complex business problems and devising business strategies, through formulating research and/or analytical approaches involving quantitative analysis, conceptualization, and communication of strategic solutions.
• Excellent communication and persuasion skills and written and spoken English.
• Excellent numerical skills, analytical and structured with the potential to conduct advanced quantitative analysis.
• Solid business acumen, commercial capabilities and business judgement.
• Team player, open and positive in a group dynamic.
• Additional info.
• WHAT CAN A CAREER AT BCG OFFER YOU?.
• An opportunity to innovate and change: We have a legacy of developing deep insights and game-changing ideas and our case teams take ideas from all levels in order to deliver breakthrough insights to our clients.
• Training and mentoring: We embed mentorship and apprenticeship throughout your time at BCG. You will have a support system of career development advisors, the guidance of project leaders, and partnership with your colleagues and teammates at every turn.
• A collaborative approach: You will join a growing team of talented individuals, operating and learning from people with a diverse and broad set of backgrounds.
• EQUAL OPPORTUNITY.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, disability, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
• Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Experience:

12 years required

Skills:

Accounting, CPA, Contracts, English

Job type:

Full-time

• Oversee financial reporting & accounting function including preparation of monthly, quarterly, and annual financial statements in accordance with TFRS / USGAAP and insurance regulatory requirements (e.g. OIC).
• Ensure timely and accurate submission of reports to regulators.
• Manage audit processes (internal and external) and coordinate with auditors.
• Maintain strong internal controls and ensure compliance with corporate governance policies.
• Taxation.
• Oversee taxation function including preparation and submission of all corporate tax matters including CIT, VAT, withholding tax and specific insurance-related raxes.
• Ensure accurate and timely tax filings and payments in compliance with Thai Revenue Department requirements.
• Handle tax audits and inquiries.
• Account Payable, Treasury, and Investment.
• Oversee AP / Treasury / Investment functions including.
• Payment process, payment authorization and control.
• Cash flow, liquidity and banking relationships.
• Investment, related accounting and reporting.
• Additional Duties.
• Lead and develop teams.
• Drive process improvements, automation, and system setup/enhancement.
• Partnering with internal and external stakeholders.
• Bachelor's degree in Accounting; CPA qualification and big audit firms background strongly preferred.
• 8-12+ years of progressive experience in accounting, financial reporting, and audit preferably within the insurance sector or other regulated financial industries.
• Strong understanding of TFRS/IFRS/USGAAP, especially IFRS 17 for insurance contracts.
• Proven leadership, analytical, and stakeholder management skills.
• Excellent communication skills in both Thai and English.
• Experience implementing financial controls, reporting improvements, and process automation.
• System knowledge (Core System and GL).
• Interpersonal skills.

Skills:

Accounting, Budgeting, CPA, English

Job type:

Full-time

• Lead reporting and accounting teams.
• Lead the full accounting cycle: month-end, quarter-end, and year-end closing processes.
• Prepare and review financial statements in compliance with TFRS4/IFRS 17/USGAAP, OIC, and other regulatory requirements in Thailand.
• Ensure accuracy, completeness, and timeliness of all financial reporting.
• Drive improvements in financial reporting systems, tools, and automation.
• Regulatory Compliance & Controls.
• Maintain compliance with local accounting standards, OIC, and tax laws.
• Design and implement robust internal control frameworks and governance practices.
• Work closely with external and internal auditors during statutory and regulatory audits.
• Additional Duties.
• Support FP&A team to provide date ub business planning and strategy.
• Lead and mentor the accounting and reporting team, promoting professional development.
• Engage with cross-functional teams (e.g., actuarial, underwriting, claims, reinsurance) to support accurate financial results.
• Support FP&A and tax team in budgeting, forecasting, tax planning, and performance reporting.
• Manage relationships with regulatory bodies, auditors, and other stakeholders.
• Support ad-hoc financial projects and strategic initiatives as needed.
• Bachelor's degree in Accounting; CPA qualification and got big audit firms background strongly preferred.
• Minimum 8-10 years of progressive experience in accounting, financial reporting, and audit preferably within the insurance sector or other regulated financial industries.
• Strong understanding of TFRS/IFRS/USGAAP, especially IFRS 17 for insurance contracts.
• Proven leadership, analytical, and stakeholder management skills.
• Excellent communication skills in both Thai and English.
• Experience implementing financial controls, reporting improvements, and process automation.
• System knowledge (Core System and GL).
• Interpersonal skills.

Skills:

Accounting, Finance, Compliance, English

Job type:

Full-time

• This role is responsible for accounting and control activities for Korea and Japan, including monthly HFM Cloud reporting, statutory reporting, and tax requirements.
• You will oversee key control areas in the foods business and partner with the manager to strengthen processes and ensure smooth operations.
• The role involves working closely with shared service teams, local tax & accounting firms, auditors, and business teams to ensure accurate reporting and resolve operational issues.
• We are looking for someone with a good foundation in accounting and reporting, with experience in accounting, audit, or commercial/operational control, who is willing to take ownership and grow across different areas of finance.
• Responsibilities:Manage monthly close and HFM reporting for Korea and Japan, including coordination with shared service teams to ensure timely and accurate deliverables.
• Handle statutory reporting and tax submissions, and coordinate with local accounting firms and auditors on compliance and audit matters.
• Review P&L and Balance Sheet reconciliations, ensure healthy balances, and follow up on any issues identified.
• Monitor aging balances and follow up with relevant teams to drive resolution.
• Partner with Commercial and Supply Chain teams to validate transactions and resolve operational issues.
• Support ongoing process improvements and strengthening of internal controls.
• Qualifications:5-10 years of experience in accounting, reporting, or finance operations.
• Experience in month-end closing and financial reporting.
• Experience in audit or accounting is preferred (Big 4 background is a plus).
• Strong reconciliation skills with attention to detail.
• Familiarity with statutory, tax, or audit processes is a plus.
• Experience in commercial or operational control is preferred.
• Proficient in SAP and Excel; familiarity with HFM or HFM Cloud is a plus.
• Strong communication skills in English and Thai, with the ability to work with multiple stakeholders across regions.
• Strong ownership mindset with high commitment.
• Positive mindset and can-do attitude.

Experience:

No experience required

Skills:

Taxation, Financial Reporting, English, Thai

Job type:

Full-time

• Process all AP/AR transactions to ensure accurate and timely recording of corporate financial expenditures, and process timely disbursements, reimbursements, and collection.
• Monitor processes associated with the purchasing/receiving/payable process, assessing areas of possible improvement and propose appropriate changes to process.
• Month-end close responsibilities including journal entry preparation and account analysis/reconciliations.
• Reconcile accounts payable and receivable and record transactions into accounting system.
• Generate essential management reports for business improvement.
• Bachelor s degree in Accounting or Finance.
• Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and clients.
• Must be well organized and a self-starter.
• Analytical thinking to support integrated business operations.
• Advanced Excel skills and Accounting System.
• Detail oriented, professional attitude, reliable.
• Ability to adhere to deadlines.
• Value teamwork and collaboration.
• Good verbal and written communication skills in Thai and English.
• Salary structure with performance-based bonus program.
• Overrides on individual and team success and bi-annual bonus.
• World-class benefits and welfare for all Gens.

Experience:

3 years required

Skills:

Power BI, System Testing, SQL, English

Job type:

Full-time

• Gather and translate Commercial requirements into analytical and reporting solutions.
• Collaborate with IT and Business teams for issue resolution and enhancement.
• Design, develop, and maintain interactive dashboards and reports using Power BI.
• Work with Global IT team to deploy the requirements.
• Ensure data accuracy, consistency, and governance standards.
• Automate reports and improve reporting efficiency.
• Monitor system performance and ensure system availability.
• Support system testing, upgrades, and deployments.
• Troubleshoot system issues and resolve incidents within defined SLAs.
• Provide first and second level support for business applications and systems.
• Support users with Power BI adoption, training, and best practices.
• Manage end-to-end PepsiConnect data and platform operations.
• Produce daily, weekly, and monthly reports to support GTM execution and performance tracking.
• Provide insights, trends, and recommendations to stakeholders.
• Qualifications:Bachelor s degree in Information Systems, Computer Science, Data Analytics, or related field.
• 3-5 years of experience in FMCG industry.
• Good Communication in Thai and English.
• Strong knowledge of Power BI (DAX, Power Query, data modeling).
• Experience with SQL and relational databases.
• Strong analytical and problem solving skills.
• Strong stakeholder leadership and influence to proactively engage Commercial, Field, and IT teams, align priorities, and translate business needs into scalable analytical and system solutions.
• Prioritization and adaptability to balance operational support with growing analytics and reporting demands.
• Collaboration skills to work effectively with Commercial, Field, IT, and Data teams.

Experience:

7 years required

Skills:

Research, Compliance, Power point, English

Job type:

Full-time

• Consolidate and edit documents for planning documents and help to improve quality of information (which might include web research) when requested.
• Reviewing donor reports (narrative and financial) to improve quality of substantive content and ensure the consistencies with the donor agreements and the project documents/proposals, as well as the RBM standards and other requirements of UN Women. Similarly, where requested, review annual and six-monthly reports ensuring compliance with the corporate reporting guidance notes. These include liaising with project mana ...
• Supporting COs/NPPs by providing TA/QA for six monthly and annual reporting as well as supporting RO s annual reporting process.
• Preparing specific report or reporting-related feedback/analysis to relevant UN Women offices for improvements of quality and for training purposes. Providing them directly to project managers and to monitoring and reporting focal points through the Community of Practice on RBM, training and hands-on coaching to better address the feedback. Act as a trainer for relevant parts of the regional PMR policy/procedure training, customizing or using the training materials developed by HQ.
• When requested, collect lessons learnt in reporting and package them for sharing and use them as a basis for developing tools and guidance for field staff. When requested, conduct capacity building sessions and/or report writing workshops online or in-person (modality will be determined as appropriate).
• Carry out Tier assessments , if requested, by reviewing donor reports of Tier 1 COs and make analysis and draft assessment reports for Tier 1 and 2.
• Assignment Workplan and Tentative Timelines.
• Donor reports and other PMR related documents that reflect high quality, result-based standard and format established by UN Women, ready for clearance by the Regional Programme Specialist and the Deputy Regional Director. Target submission date will be set up when the assignments are given.
• Detailed feedback sheet using the feedback template of the RO per report. Target submission date will be set up when the assignments are given.
• Analysis reports/write-up/power point slides on quality of sample/selected reports such as those for Tier 1/Tier 2 donor reports (if requested). Target submission date will be set up when the assignments are given.
• Capacity building sessions and/or report writing workshops online or in-person. Modality and target submission date will be determined in due course.
• Consultant s Workplace and Official Travel.
• This is a home-based consultancy. Travel is not needed for this assignment.
• Competencies.
• Respect for Diversity.
• Integrity.
• Professionalism.
• Core Competencies.
• Awareness and Sensitivity Regarding Gender Issues.
• Creative Problem Solving.
• Effective Communication.
• Inclusive Collaboration.
• Stakeholder Engagement.
• Leading by Example.
• Please visit this link for more information on UN Women s Core Values and Competencies: https://www.unwomen.org/en/about-us/employment/application-process#_Values.
• Excellent analytical skills.
• Strong knowledge of UN Women processes and systems.
• Strong skills for data handling.
• Strong inter-personal skills, communicate effectively with staff at all levels of the organization and from diverse background.
• Ability to work in a highly pressured environment.
• Master's degree or other advanced degree in one or more of the following disciplines: social sciences, international development, and/or communications.
• A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university.
• Minimum of 7 years of high-level experience in reporting and communicating complex programmatic information/results in reader-friendly formats and styles in English, as part of responsibilities.
• Professional experience in the field of international development is required, and project management, and resource mobilization is an asset.
• Proven work experience in writing, editing, reporting in international development is required.
• Demonstrated abilities and track record writing high quality English-language reports and information.
• Excellent understanding of and experience with gender-sensitive and results-based management and reporting is required.
• Experience in reporting in the UN system or its development partners is required.
• Experience in training or coaching in reporting is an asset.
• Must be capable of effectively using MS Word and Excel.
• Fluency in English is required.
• How to Apply.
• Cover letter outlining relevant work experience.
• Only shortlisted candidates will be requested to submit 1 Writing sample, preferably in the area of gender equality or women s empowerment or international development.
• At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits employ, trains, compensates and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity, and organizational need.
• If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
• UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. All selected candidates will be expected to adhere to UN Women s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Skills:

Financial Reporting, English

Job type:

Full-time

• Support the CPO Head in managing the company's overall project portfolio- Align portfolio processes with corporate strategic direction- Collect and maintain accurate data for all projects in the portfolio database- Validate portfolio data to ensure consistency, accuracy, and strategic alignment- Analyze and evaluate projects to support prioritization decisions- Apply tools and templates for portfolio planning and prioritization- Define transparent prioritization criteria to ensure optimal project selection- Prioritize projects based on strategic alignment, investment levels, and re ...
• 2) Budget Resource ManagementMonitor budget and resource utilization against approved plans- Collaborate with project managers on resource allocation and usage- Incorporate investment and resource constraints into prioritization decisions- Identify available capacity and support project rescheduling- Provide guidance on cost tracking, financial reporting.
• 3) Executive Reporting, Meeting Leadership, and Stakeholder ManagementProvide status reports to project sponsors and senior management- Liaise with and provide progress updates to project boards and senior management- Communicate portfolio selection decisions and project-related information to stakeholders- Prepare executive dashboards, portfolio reports, and management summaries for governance forums- Structure reporting in a concise, clear, and decision-oriented format for management review- Lead and facilitate project and portfolio review meetings with C-level stakeholders- Confidently manage discussions with international stakeholders, with at least 50% of participants potentially being non-Thai- Utilize strong English communication skills (both spoken and written) to clearly present project, portfolio, budget, and resource information- Capture actions, decisions, escalations, and follow-up items from leadership meetings to ensure timely closure.
• 4) Enhancing Project Management CapabilityProvide project initiation advice and guidance to all departments to ensure alignment with CPO processes and procedures- Promote the company's standard program and project management frameworks- Provide consultancy and professional support to project stakeholders in areas such as planning, requirements gathering, scheduling, work planning, communication, issue resolution, cost tracking, financial reporting, and change management- Ensure all projects consistently follow standard project management methodologies- Drive continuous improvement of project management processes and practices- Act as a central point of contact and trusted advisor for project managers and stakeholders on governance standards and reporting expectations- Strengthen organizational project management maturity through the application of practical tools, standards, and best practices.
• 5) Project Management for Assigned ProjectsManage projects assigned by the CPO Head- Act as the Project Manager and/or Project Management Office (PMO) for assigned projects- Take full ownership of assigned projects to ensure delivery on time, within budget, and to the required quality standards- Prepare pre-study, feasibility, and business case documentation as required- Define high-level project requirements, including scope, resources, timeline, and budget, for approval- Acquire appropriate project resources and resolve related conflicts- Identify and manage project stakeholders to ensure expectations are aligned and effectively managed- Proactively identify, assess, and mitigate project risks- Develop and maintain detailed project plans- Manage deliverables in alignment with the project plan- Lead, coordinate, and delegate day-to-day project team activities- Track, manage, and escalate project issues as necessary- Manage project scope and change control processes, escalating issues when required- Monitor project progress and overall performance- Provide regular updates to project sponsors and senior management- Liaise with project boards and provide ongoing progress updates- Conduct project evaluation and knowledge-sharing activities upon completion- Collaborate closely with business users to ensure project outcomes meet organizational needs- Obtain final approval and formally close project deliverables- Position direct project management responsibilities as secondary to the core focus on portfolio governance.
• Qualifications:5-10 years of experience in PMO, project management, or portfolio management.
• Strong experience in budget tracking, resource planning, and executive reporting.
• Excellent English communication and presentation skills.
• Proven ability to work with C-level and international stakeholders.
• Strong analytical and stakeholder management skills.
• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
• Join us. Let's care for tomorrow.

Experience:

2 years required

Skills:

Financial Reporting, Compliance, Teamwork, English

Job type:

Full-time

• Construct forecast on time and accurately with holistic understanding of key business drivers.
• Make sense of large/ multiple imperfect data to drive action and influence business strategy/ decisions.
• Partner collaboratively with multi-functional team with differing priorities and diverse backgrounds.
• Drive solutions with coaching from manager.
• Stay curious and open to new experiences and learning opportunities.
• Lead Thailand financial planning process, including timely and accurate forecasting, financial reporting to leadership, actuals reconciliation, and ensuring compliance with company financial standards.
• Oversee end-to-end budget management from budget alignment to quarterly and fiscal year-end accruals and actuals proofing.
• Critically analyse trends and data to cut through noise and uncover key insights that can meaningfully drive business growth.
• Act as trusted advisor to senior leadership to provide objective scorecarding, insightful commentaries and recommendations.
• Partner closely with local and regional multi-functional team to drive integrated financial planning.
• Role Requirements.
• Proven track record from school or work experience of strong leadership, analytical skills, and teamwork.
• Proficient in excel.
• Proficient in PowerQuery and PowerBI preferred.
• Proficient in English and Thai.
• 2-3 Years experience in Financial Planning & Accounting roles preferred.
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit http://www.pg.com to know more.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
• Job Qualifications.
• Bachelor's or Master's degree in Finance, Accounting, Economics, Business Administration, or a related field.
• Proven track record from school or work experience of strong leadership, analytical skills, and teamwork.
• Proficient in excel.
• Proficient in PowerQuery and PowerBI preferred.
• Proficient in English and Thai.
• 2-3 Years experience in Financial Planning & Accounting roles preferred.
• Job Schedule.
• Full time
• Job Number.
• R000147799
• Job Segmentation.
• Experienced Professionals

Skills:

Microsoft Office, CSS, English

Job type:

Full-time

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

Skills:

Finance, Compliance, Procurement

Job type:

Full-time

• Maintain project books and records with precision. This includes on time recognition of order, revenue, billing, cost, NCC, cash. Compliance with Siemens-FRG and local GAAP requirements is a must. Plus, you'll handle all related Project Reporting and Controlling activities are in place based on project management guidelines eg PM @ Siemens & LoA.
• Financial Wizard: Collaborate with the Project Manager to manage financial results in line with established targets. Optimize project gross profit, cash flow, and asset ...
• Client Whisperer: Actively engage with customer commercial representatives to resolve issues and maintain strong client relationships. Your communication skills will make a significant impact on project success. This includes collection, tax exemptions etc.
• Contract and Claim Management: Partner with the Project Manager to establish a robust contract and claim management system within the project. Your cooperation with the assigned contract manager/legal expert will be critical.
• Risk Management and Lesson Learn: Support Project Manager in identify, evaluate, and assess risks and opportunities, develop strategies, and implement response activities. You'll take full responsibility for managing all commercial risks and opportunities, ensuring project success. Your cooperation with the assigned contract manager, tax expert, logistics expert as well as insurance expert will be critical.
• Cultural Architect: Promote and uphold the Business Conduct Guidelines and establish a culture of trust and integrity.
• Relevant Educational Background: Degree in Finance, Business, or a related field demonstrating strong financial understanding.
• Project Commercial Experience: Proven experience in a project-based business with knowledge of contracts, tax, and logistics.
• Proactive and Results-Oriented Approach: Demonstrates assertiveness and a strong focus on achieving results.
• Excellent Communication and Negotiation Abilities: Possesses strong skills in both verbal and written communication and negotiation.
• Leadership and Stakeholder Management Skills: Ability to lead and effectively manage relationships with various stakeholders.
• Teamwork and Collaboration Skills: Demonstrates the ability to work effectively within a team and collaborate with others.
• In return, we offer you Flexible mobile working policy that allows for time off for you to recharge and spend more time with your loved ones.
• Attractive compensation and benefits.
• Values-driven work culture with inclusive workplace policies and practices that prioritize diversity and inclusion.
• Endless possibilities and opportunities for progression and learning.
• Recruitment Process: CV Screening.
• A session with our recruiter to understand your motivation & your past experiences.
• 1-3 Business Interviews.
• Offer Stage.
• Transform the everyday with us!.
• We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
• Public Notice: Recruitment Fraud.
• We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our job portal for all Siemens job openings, and apply via the portal.

Experience:

6 years required

Skills:

Assurance, Accounting, CPA, English

Job type:

Full-time

• Assist in carrying out quality audit and other assurance services to clients in multiple services.
• Identify and communicate accounting and auditing matters to partners.
• Identify performance improvement opportunities.
• Interact with clients to help ensure that the information flow from the client to the audit team is efficient.
• Help prepare audit budgets, plans, proposals and presentations.
• Provide coaching and feedback to junior team members.
• Bachelor's Degree or above in Accounting.
• 6+ years of external audit experience.
• CPA qualification.
• Team player with strong interpersonal, communication and project management skills.
• Proficiency in spoken and written English & Thai.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred: Bachelor DegreeCertifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Accounting Policies, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Client Management, Coaching and Feedback, Communication, Compliance Auditing, Complying With Regulations, Creativity, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Embracing Change, Emotional Regulation, Empathy {+ 29 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Up to 80%
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.

Experience:

3 years required

Skills:

Business Development, Financial Modeling, Negotiation, English

Job type:

Full-time

• Discover and execute new business partnership opportunities for Cambodia, Myanmar, Indonesia, Vietnam, Philippines, and Malaysia.
• Develop BD strategy and lead/support country BD personnel/initiative to maximize TrueMoney top-line growth.
• Support the study of fintech market trends, analyzing the strategies of business competitors and conducting company s SWOT analysis.
• Act as a trusted advisor and be a sounding board for the business development initiatives and decisions of senior management.
• Secure new project and business development, which including, identifying opportunity, screening, proposal development, bidding and securing project.
• Drive region market growth and success towards OKRs/ targets, with efficient resource allocation and P&L ownership, involving financial modeling for deal analysis and commercial negotiation.
• Work collaboratively with the finance team to determine funding and financing options.
• Drive monthly, quarterly and annual target setting and budgeting processes.
• Develop and implement performance targets and reporting for all country business development function.
• Liaise with other internal and external stakeholders as required.
• Establish and maintain key relationships both internally as well as externally with relevant third parties, contractors and service providers.
• Responsible for the maintenance and enhancement of the current business development of all active markets for Cambodia, Myanmar, Indonesia, Vietnam, Philippines, and Malaysia.
• Bachelor s degree in finance, Business Administration or related fields.
• Minimum 3 years experience in project/business development management (preferably in Fintech).
• Strong analytical skills for market research and competitor analysis.
• Project management skills with a proven ability to set priorities and achieve goals.
• Understanding of financial modeling and deal analysis.
• Excellent written and verbal communication skills in English.
• Effective negotiation and deal-closing skills.
• Ability to build strong relationships and empower a team.
• Ability to work effectively in a cross-functional environment.
• Strong understanding of the global payment industry, new trends, and technology.

Experience:

8 years required

Skills:

Automation, Compliance, Accounting

Job type:

Full-time

• Oversee day-to-day business operations and ensure timely follow-up and resolution of outstanding accounts.
• Deep-dive into dispute and operational data to identify trends and root causes, track productivity KPIs, and turn findings into clear, actionable insights.
• Drive initiatives to automate manual workflows and optimize processes for scale.
• Support issue resolution by partnering with internal stakeholders across functions.
• Drive operational excellence standards across PCRC operations, as needed.
• Team Leadership & Coaching.
• Lead, mentor, and develop officers/analysts to improve capability, performance, and productivity.
• Run regular 1:1s, team meetings, and training sessions to reinforce operational standards, boost team engagement, communicate SOP updates, and address other business needs.
• Set clear performance targets and support the team in achieving monthly, quarterly, and annual KPIs and OKRs.
• Provide ongoing coaching and timely feedback to support development and accountability.
• Foster a results-driven, customer-focused, and data-oriented team culture.
• Ensure team members follow consistent processes, share knowledge effectively, and stay aligned with updated policies and standards.
• Stakeholder Management.
• Partner with internal teams on behalf of PCRC to support business needs and deliverables.
• Proactively communicate with internal stakeholders and establish governance forums to track issues and improvement initiatives, reviewing progress on a regular cadence.
• Engage external stakeholders as needed, including intercompany partners and group companies.
• Escalate critical issues to management with a clear summary of root cause, impact, and recommended actions.
• Reporting & Analysis.
• Prepare regular reports on performance, aging, dispute trends, and key risk areas.
• Analyze operational and dispute data to identify patterns and root causes, and translate insights into process improvements.
• Support audits by ensuring documentation is complete and operations remain compliant with internal controls.
• Process Improvement & Compliance.
• Ensure PCRC operations comply with company policies, internal controls, and applicable financial regulations.
• Own and support updates to SOPs and workflows, and contribute to system enhancements with product and tech teams.
• Drive automation initiatives to reduce manual effort and improve efficiency and accuracy.
• Maintain clear, up-to-date documentation aligned with Agoda s financial and compliance standards.
• 8+ years of experience in business operations within a global organization, including 5+ years in a leadership role; experience across multiple geographies is a plus.
• Lean Six Sigma (or related) certification is an advantage.
• Strong leadership and people-management skills.
• Strong analytical skills with high attention to detail.
• Ability to prioritize and manage multiple workstreams in a fast-paced environment.
• Experience operating in high-volume environments with well-defined KPIs.
• Solid understanding of payment operations, banking/credit processes, and accounting principles.
• Strong communication and stakeholder-management skills, supported by an analytical mindset.
• Experience in travel, fintech, e-commerce, logistics, or other high-velocity receivables environments.
• Please review our Hiring Process Guidelines before your interview click here to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers https://careersatagoda.com.
• Facebook https://www.facebook.com/agodacareers/.
• LinkedIn https://www.linkedin.com/company/agoda.
• YouTube https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Product Development, Finance, Accounting, English

Job type:

Full-time

• Assist the Company s CP, CFO and Executive Committee to develop risk reporting systems/procedures and communicate risk management policies, risk appetite and risk limits.
• Develop, maintain and continually assess the risk management framework.
• Develop risk mitigation strategies for the life segment critical risks in Risk register.
• Establish, communicate and facilitate the use of appropriate risk management methodologies, tools and techniques.
• Organize and manage the risk committee.
• Liaise with the Global Risk team for enterprise-wide risk assessments and monitoring key risks across the region.
• Provides an independent view regarding proposed business plans and business transactions.
• Represent the Company to external constituents such as regulators and/or outside company directors.
• Financial Risk.
• Oversee the development of programs to measure and monitor risk related to (but not limited to) ORSA, ALM, product development, capital management.
• Set risk tolerances, asset allocation, and liability structure based on Chubb Life s risk appetite and regulatory requirements.
• Conduct stress testing and scenario analysis to evaluate the impact of potential adverse events and accumulation of risk exposures, assigning actions to relevant Chubb Life committees.
• Establish strategies and drive execution of programs to mitigate financial risk, including reinsurance.
• Ensure compliance with all regulatory requirements related to ALM.
• Monitor and report on risks and regulatory environment to enable sound and strategic decision making.
• Monitor industry best practices and emerging trends in ALM to enhance the effectiveness and efficiency of risk management processes. Identify opportunities for process improvement and implementing them.
• Operational Risk.
• This role requires close collaboration with the Compliance team to ensure all operational risk management activities align with regulatory requirements and internal policies.
• Act as a liaison between Operational Risk and Compliance to identify, assess, and address compliance risks within business processes.
• Stay updated on regulatory changes and work with Compliance to integrate new requirements into the risk management framework.
• Develop and implement a comprehensive risk management framework for the company's financial operations.
• Establish systems and processes to monitor and measure operational risks on an ongoing basis. This includes tracking and reporting key risk metrics, incidents, and emerging trends to senior management, risk committees, and relevant stakeholders.
• Evaluate and review current business processes to identify potential operational risks and areas of improvement. Engage and collaborate with business units to develop and implement risk mitigation plans and process enhancements.
• Define and lead the enterprise-wide risk management vision, framework, and governance model, ensuring alignment with the company s long-term strategic objectives, capital plan, and regulatory requirements for the life insurance industry.
• Establish a comprehensive Risk Appetite Framework (RAF) in collaboration with the Board Risk Committee and the CEO, ensuring that business decisions, pricing, underwriting, investment strategies, and product development remain within approved risk tolerances.
• Champion a risk-aware culture across all levels of the organization by integrating risk considerations into strategic planning, business performance reviews, incentive structures, and operational processes.
• Leadership.
• Develop and implement a strategic vision for financial risk management within the organization.
• Build and maintain relationships with internal stakeholders, including senior management, department heads, Global Risk, and employees, to promote risk awareness, communication, and collaboration.
• Provide guidance, support, and training to foster a culture of risk management excellence and continuous improvement.
• Bachelor's or Business Degree in Finance, Actuarial Sciences and Professional qualification (e.g. in accounting, actuarial, risk management of business management).
• 10 years+ relevant experience in Life Insurance industry.
• Competency required (Knowledge, Skills, Attribute).
• Detailed understanding of the industry practices, systems and processes.
• Sound understanding of ALM risk principles.
• Ability to demonstrate high degree of credibility and influence among senior stakeholders.
• Previous experience working in a multi- national environment in APAC.
• Fluency in English, other Asian languages would be advantageous.
• Good communication and negotiation skills.
• Ability to work with diverse group of stakeholders, both internal and external.
• Flexibility to work within multiple time zones and a highly matrixed environment.
• Broad understanding of A&H, par Insurance products and practice.
• Highly analytical with the ability to interpret large volumes of data.
• Ability to interpret financial information.

Experience:

2 years required

Skills:

Finance, Accounts Receivable, Compliance, English

Job type:

Full-time

• Provide day-to-day support to the Client Support team in billing, invoicing, and documentation.
• Coordinate with commercial teams and clients regarding billing inquiries and transaction follow-ups.
• Verify client data and ensure accuracy of financial information before processing invoices.
• Assist in reconciliation of accounts receivable and resolving outstanding issues with clients.
• Maintain proper documentation of invoices, receipts, and financial correspondence.
• Ensure compliance with internal control processes and company policies.
• Collaborate with internal departments such as Sales, Customer Service, and Supply Chain to resolve finance-related issues.
• Support monthly, quarterly, and year-end closing activities related to client transactions.
• Perform ad hoc duties and reporting as assigned by Finance Supervisor/Manager.
• Functional Skills and Knowledge.
• Bachelor s degree in Accounting, Finance, Business Administration, or a related field.
• 0-2 years of experience in finance, accounting, or client support (fresh graduates are welcome).
• Basic knowledge of accounting principles and financial processes.
• Good communication and interpersonal skills in both Thai and English.
• Proficiency in Microsoft Excel and familiarity with ERP systems (e.g., SAP) is a plus.
• Detail-oriented, organized, and able to manage multiple tasks efficiently.
• Strong team player with a service-minded attitude.
• Education.
• Diploma or professional qualification in Accounting/Finance or a related discipline.
• Requisition Number: 221089 Job Function: Finance

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English and Thai is highly preferred (depends on the market assignment).
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.

Job type:

Full-time

• Bangkok, TH
• APAC G&R Solutions Design Engineer
• CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
• We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
• DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?
• 1
• Coordination and Support
• Collect, validate, and analyse customer shipment profiles, volumes, and requirements.
• Work closely with BD, Operations, Procurement, and IT teams to gather data and validate assumptions.
• Prepare baseline calculations such as routing logic, mileage, transit time estimations, and capacity utilization.
• Support SD country in building transportation models using standard tools and templates.
• Assist in developing cost models using current cost databases or network cost inputs.
• Ensure the implementation and adherence to global policies, processes, and decisions at both Regional and Country levels.
• Coordinate reporting and performance tracking through C-View, monitor KPIs, and drive corrective actions when required.
• Support communication and follow-up with country teams on missing inputs and solution clarification.
• 2
• Solutions Design
• Manage the design of transportation solutions that deliver value to our customers (new business opportunities and renewals)
• Collaboration & Planning: Work closely with Business Development and Operations to define priorities and align design activities with business goals.
• Technical solution: Develop technical and commercial transport solutions based on customer data profile & requirements (scope, volumes, data crunching, current Cost Database or Network cost and utilization, IT requirements.
• Commercial offer: Prepare pricing inputs and commercial summaries by compiling cost elements, validating assumptions, and ensure accuracy of revenue and cost data, creating budget summaries (e.g., Gross Revenue, Net Revenue, Gross Margin when available) and help identify any deviations from CEVA Business Rules for further review.
• Communication & Delivery: Prepare clear and convincing proposals, effectively presenting solutions to internal stakeholders and customers to drive business growth.
• Implementation & Compliance: Support awarded projects during the start-up phase, ensuring a smooth transition from design to operations, maintaining ICAP data accuracy up to NR level with Controlling, and ensuring contract adherence to CEVA policies.
• Continuous Improvement: Conduct contract reviews and post-mortem analyses to identify improvement opportunities and enhance profitability and performance.
• Feedback & Performance Monitoring: Gather input from stakeholders, track KPIs, and contribute to performance reviews to continuously improve design quality and efficiency.
• 3
• Price to WIN
• Profitability & Cost Modeling: Analyze shipment profitability through accurate cost and revenue allocation, and develop robust cost models to support pricing decisions.
• Pricing Strategy & Performance: Assess pricing performance, define differentiated margins, and develop standardized rate card if applicable for services and markets.
• Rate Management & Automation: Drive rate standardization, automation, and governance to ensure consistency and efficiency.
• Value Capture & Tools: Optimize accessorial capture (VAS and surcharges) and ensure proper implementation and utilization of Check-Weigh-Cube solutions.
• Develop Standard Accessorial Charges and CEVA T&C for countries to apply on Standard Rate Card or Standard Pricing quotation
• Market Intelligence & Capability Building: Gathering and analyzing market insights to support pricing decisions and guide country in negotiation, pricing analytics, and value discovery.
• 4
• Business Intelligence
• Contributes to the enhancement of tools, templates, and analytical models used in solution design, ensuring consistency and efficiency across projects.
• Data & Modelling: Analyze design performance and cost data to support continuous improvement and data-driven decision-making.
• Tool Optimization: Maintain and improve design models, templates, and databases to ensure accuracy and standardization.
• Performance Tracking: Support the definition and monitoring of design-related KPIs and dashboards to evaluate solution effectiveness and identify areas for optimization.
• 5
• Monitor & Adjust
• Regular review on Country Win Ratio, and SD Capacity to optimize new business wins and resources to support new business opportunities
• Conducting post-implementation reviews to assess solution effectiveness and alignment with customer requirements.
• Tracking key performance indicators to identify improvement areas and ensure design objectives are met.
• Supporting Operations and Business Development teams in implementing corrective actions or adjustments when necessary.
• Developing scenarios and simulations to optimize solution design, cost efficiency, and service quality.
• 7
• Legal, Business Rules & Compliance
• Design Governance & Standards: Ensure all proposed solutions follow company methodologies, design templates, and technical standards established by the regional and global SD teams.
• Operational Compliance: Verify that designed solutions comply with contractual obligations, customer requirements, and applicable safety and regulatory policies.
• Financial Control & Profitability: Monitor revenue and profit leakages (e.g. volume or scope changes, pricing adjustments, contractual clauses, accessorial), and ensure accurate accessorial tracking, reporting, and invoicing automation as part of the BPE mission (TMS)
• Tariffs & Taxes Governance: Support business decisions for tariff and tax revisions based on local inflation, in coordination with BD and country teams, while overseeing the General Rate Increase (GRI) process.
• Policies & Standardization: Maintain and update standard terms and conditions for rates, accessorial, and fuel to ensure consistency and compliance across regions.
• Cross-Functional Alignment: Coordinate with Operations, IT, and Business Development teams to ensure end-to-end compliance and consistency between design and execution.
• 8
• Reporting and Business Reviews
• Create and update regular reports at local, country, and regional levels.
• Coordinate and lead Monthly Business Reviews across all countries within scope
• Monitor performance, identify areas for improvement, and implement corrective actions when needed.
• As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
• Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili

Experience:

7 years required

Skills:

Business Development, Problem Solving, Quantitative Analysis, English

Job type:

Full-time

• Bachelor s degree or equivalent diploma.
• Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity.
• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
• Strategic thinker with strong analytical and problem-solving skills.
• 10+ years of experience in operations, preferably in BPO/ITES industry.
• 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
• Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support.
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members.
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment.
• Excellent written and verbal communication skills.
• Having high cultural awareness of political and social situations is a plus!.
• Proficiency in English.
• Build a positive relation with Client in order to create new business opportunities.
• Identify potential risks and opportunities of improvement in the process and suggest solutions.
• Responsibilities:Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders.
• Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs.
• Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis.
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason.
• Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions.
• Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity/quality gains.
• Streategize and execute Client/Leadership directions and decisions following the change management process.
• Mantain an effective Client relationship with proactive communication followed by POA and closed loop.