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Skills:

Excel, Visio, Good Communication Skills, Thai, English

Job type:

Full-time

• Front-to-back office operation business analysis and business processes review, redesign and optimisation.
• Transformational change across a financial services organization (core banking solution implementation, technology / digital integration, cost optimisation).
• Establishment of Shared Services Centre and outsourcing function.
• Enabling technology / digital implementations like RPA, and FinTech related solutions.
• Work closely with the engagement team, manager and client representative to deliver the projects.
• Act as the daily contact point for the clients.
• Preferred skills.
• Strong analytical, interpersonal, written and verbal skills.
• A proven ability to translate client objectives into deliverable design, and develop deliverables that address complex situations.
• Knowledge of the key strategic business drivers, regulatory constraints and operational process requirements across financial services.
• The ability to define a strategy, develop business cases and define the target operating model (organization design, customer experience, processes).
• Good understanding of key Financial Services operations trends and FinTech (including but not limited to BlockChain, RPA, Machine Learning, IOT).
• Strong MS Office skills: MS PowerPoint, MS Excel, MS Project, MS Visio.
• Strong presentation skills and group facilitation.
• Good communication skills in Thai and English.
• Demonstrated management skills, including the ability to train and develop staff, manage project budgets and develop strong client relationships.
• It will be an added advantage if you have basic competency in the following:
• Experience in operations excellence roles such as digital process optimisation.
• Internship experience working in Big 4 Consulting firms and/or Financial Services firms (Retail Banks, Corporate / Institutional Banks, Insurance, Asset Management, Capital Markets).
• Experience in Operations and Project Management office.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred: Bachelor DegreeCertifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.

Skills:

Cooperate, System Security, Project Management, Thai, English

Job type:

Full-time

• Manage security systems and security controls implemented in systems, networks and applications to ensure that they effectively defend against cyber threats.
• Develop security configuration standards and enforce system hardening to IT infrastructure.
• Monitor the publicly disclosed security vulnerabilities and cyber threats. Alert the related teams and take actions to mitigate risks.
• Assess security vulnerabilities in IT infrastructure. Set action plans and cooperate with the related parties to ensure that the identified security flaws are properly remediated.
• Manage staff user accounts, privileged user accounts and system authorization control.
• Collect and analyze security events to identify anomalies. Investigate and respond to security incidents.
• Keep tracks of changes in IT security technology and practices. Improve security operational processes and tools as needed.
• Identify, define and document system security requirements and recommend solutions to management.
• Educate and train staff on information system security best practices.
• Having 3-5 years of relevant experience.
• Excellent communication both speaking and writing in Thai and English.
• Excellent report-writing skills in both English and Thai.
• Ability to form complex communications/messages in a simple, clear, and concise manner to the various communities within the organization.
• Capable of supporting various types of security assessments and familiar with various types of security standards.
• Experience in Project management.
• Ability to plan, manage and maintain a complex organization-wide program over the longer term.
• Understanding of the different concepts of information security and risks.
• Being a person who has a compromised vibe and is good at interpersonal skills.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Experience:

No experience required

Skills:

Fast Learner, Problem Solving, Service-Minded, Work Well Under Pressure, Punctual, English, Thai

Job type:

Full-time

• Research & Analysis - Conduct in-depth research across industries and markets to understand client needs and identify potential solutions.
• Expert Sourcing - Leverage Arches' vast network and diverse platforms to identify the most relevant experts for each project.
• Expert Engagement & Assessment - Engage directly with experts, screen their qualifications, and build comprehensive assessments to ensure perfect client-expert matches.
• Expert Delivery - Facilitate insightful interactions between clients and experts, ensuring a smooth and productive interview experience.
• You'll be successful if you have:
• 1-3 years of experience in executive research, headhunting, or a related field.
• Advanced English language skills with the ability to communicate effectively with diverse clients and experts.
• A growth mindset, demonstrating a continuous desire to learn and improve your skills.
• Strategic prioritization skills, allowing you to manage multiple projects and deadlines effectively.
• Meticulous attention to detail, ensuring all deliverables are professional and of the highest quality for our professional service clients.
• The ability to work independently and take ownership of your projects, demonstrating strong autonomy and accountability.
• Critical thinking skills, including problem-solving, business analysis, and research expertise.
• Also, we require:
• Working at the Vietnam Office for Initial Training (2-3 Months) - This experience will equip you with the knowledge and skills to excel in your role and the time to bond with your team. We offer a relocation package to support your move.
• Language Proficiency - Exceptional command of Thai or Indonesian, coupled with a high level of English proficiency.
• We offer:
• Salary & Allowances.
• Compensation & BenefitsCompetitive salary with performance reviews every 6 months, with the opportunity for salary increases annually based on your performance.
• Monthly performance bonuses (up to $1000 per month).
• 13th month salary (or yearly bonus).
• Paid Leave - 12 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches.
• Insurance - Private medical insurance (including dental).
• Relocation Support - Provision of flight to Vietnam, VISA & work permits, and accommodation.
• Self-learning budget - Up to $1000 per year.
• Career Growth.
• Rapid career advancement - Solve challenging problems for exciting startups and gain the skills and experience to propel you onto the global stage. Our rapid growth opens doors for swift promotions, putting you on a path to leadership.
• Build a high-caliber network - This role offers unparalleled exposure to industry leaders and decision-makers at top consulting and investment firms. You'll collaborate with and learn from the best, fostering valuable connections to propel your career forward.
• Engagement.
• We foster a thriving work environment with engaging team activities (quarterly dinners, company trips, social gatherings), snacks & drinks in the office, and support employee well-being through sports clubs (badminton, golf, football, etc.).
• Flexible work arrangements.
• At Arches, your dedication, talent, and drive matter most. We're a dynamic, global team at the intersection of management consulting and expert matching. We empower you to grow alongside us in a meritocratic environment no waiting for promotions, just opportunities to take the wheel..

Skills:

English

Job type:

Full-time

• Bachelor or Master degree in Marketing, Business or any related field with at least 3-5 years experience in marketing.
• Knowledge of basic 360 marketing communications and media management both offline and online.
• Can work independently and under pressure.
• Experience in using Nielsen and Sales data.
• Good command of English.

Skills:

English

Job type:

Full-time

• Initiate and manage brand campaign including communication strategy, media, digital, PR and partnership (small campaign, press conference or etc.).
• Implement 360 communication plan and manage cross-functional and agencies.
• Monitor all brand activities are smoothly executed and aligned with brand strategy.
• Analyze market and consumer data to evaluate brand and campaign performance.
• Track and manage marketing spending of assigned projects.
• Work with cross functional team including Trade marketing and Agencies to ensure effective execution.
• Support team on promotions and brand campaigns to drive engagement.
• Degree in Marketing or related fields.
• Minimum 5 year experience in brand management (preferably FMCG or beverage).
• Knowledge of basic 360 marketing communications and media management both offline and online.
• Excellent communication with ability to engage cross functional teams effectively.
• Fluent in English language.
• Management skills.
• Presentation and storytelling skills.
• Experience in using Nielsen and Sales data.

Skills:

Social media, English

Job type:

Full-time

• Bachelor or Master degree in Marketing, Business or any related field with at least 3-5 years experience in marketing.
• Knowledge and Experience with Social Media Marketing.
• Strong analytical, communication and interpersonal skills.
• Can work independently and under pressure.
• Good command of English.

Skills:

Assurance, Thai, English

Job type:

Full-time

• Maintain and develop internal support and call center quality standards
• Review a subset of support agents conversations (calls, emails, chat, etc.).
• Assess support interactions based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Monitor customer service performance on the agent and team level.
• Report support team s performance to higher-ups.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the customer service space.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Strong analytical and problem-solving skills.
• Meticulous and diligent attributes.
• Great team player with the ability to work with others (compromisation).
• Proven track record of analytical skills.
• Great people skills and ability to communicate (negative) feedback.
• Problem-solving capabilities to create meaningful strategies to improve support quality.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Assurance, Thai, English

Job type:

Full-time

• Maintain and develop internal support and KYC quality standards.
• Review a subset of agents verification (minimize and prevent the errors etc).
• Assess support procedure based on internal standards.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Analyze all KYC metrics (e.g. critical criteria or as suspicious) and how the support team s performance affects those KPIs.
• Create strategies to improve support KPIs.
• Help agents improve their performance with specific instructions and constant support.
• Map the need for training and onboarding programs and initiate these projects.
• Monitor individual's performance on the agent and team level.
• Create reports that reflect support performance.
• Report support team s performance to higher-ups.
• Participate in calibration sessions to maintain consistency in internal evaluations.
• Contribute to the team culture in a positive manner.
• 1 - 2 years experience in the Operations, KYC, Fraud management, or related role.
• Fully fluent in Thai and English.
• Able to work on a flexible 5-on 2-off work schedule.
• In-depth understanding of industry standards and company policies.
• Good customer, procedure focus, and detail-oriented.
• Great team player with the ability to work with others (compromisation).
• Great people skills and ability to communicate (negative) feedback.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Experience:

1 year required

Skills:

Microsoft Office, Excel, Visio, English, Thai

Job type:

Full-time

• Develop and design strategies and operating models, and deliver large-scale transformation projects which helps to address our clients' evolving needs in their business divisions and supporting functions along the dimensions of visioning, insight, efficiency and effectiveness, and control.
• Support our leaders to draft thought leadership by analysing market trends and customer needs and by identifying market opportunities for our clients, outlining what financial services firms have to change to achieve their goals.
• Identify initiatives to help clients to transform / improve their organisation and operations in areas such as Client Onboarding, Payments and Settlement, Products and Services, Client Life Cycle Management, Advisory Models, Risk and Compliance processes & controls, Consolidation initiatives, Management Reporting,Restructuring.
• Gather business requirements, draft design principles and implementation roadmaps to accelerate change.
• Develop tactical plans to help clients implement these strategies and measure results and benefits.
• About you.
• Good understanding of key Financial Services operations trends and FinTech.
• Strong analytical, interpersonal, written and verbal skills.
• A proven ability to translate client objectives into deliverable design, and develop deliverables that address complex situations.
• Knowledge of the key strategic business drivers, regulatory constraints and operational process requirements across Financial Services.
• The ability to define a strategy, develop business cases and define the target operating model (organization design, customer experience, processes).
• Strong Microsoft Office skills: MS PowerPoint, MS Excel, MS Project, MS Visio.
• Strong presentation sk ills and group facilitation.
• Demonstrated management skills, including the ability to train and develop staff, manage project budgets and develop strong client relationships.
• Excellent English and Thai written and verbal communication skills.
• Demonstrate strong inter-personal skills and good communication skills, including the ability to document reports and conduct presentations for clients and key stakeholders.
• It will be an added advantage if you have basic competency in the following:
• Experience in operations excellence roles such as digital process optimisation.
• Internship experience working in Big 4 Consulting firms and/or Financial Services firms (Retail Banks, Corporate /Institutional Banks, Insurance, Asset Management, Capital Markets).
• Experience in Operations and Project Management office.
• Prior project management experience.
• For internal applications.
• Be a strong performer in your current line of service, looking to continue your PwC career with a different focus.
• At least one year of experience in Audit or Advisory with, ideally, experience in the financial analysis/financial advisory or BPI/BPR project.
• Have a strong desire to work in Consulting.
• For external applications.
• At least one year of experience in consulting or advisory fields.
• Have strong analytical skills and experience in gathering data, analysis, and translating the data into conclusions.
• Be experienced in working in multi-functional teams.
• Have the ability to work under pressure and to adapt and learn quickly.
• Have a proactive attitude and an open mind-set.
• Have strong interpersonal and communication skills to allow you to resolve problems in a professional manner.
• Fluent (writing and speaking) in both English and Thai.
• Be an advanced user of MS PowerPoint and Excel.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Bachelor Degree Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.

Skills:

Thai, English

Job type:

Full-time

• Respond to customer queries in a timely and accurate way, via phone, email, and live chat.
• Identify customer needs and help customers use specific features.
• Maintain quality service while ensuring continuous productivity contribution.
• Follow up with customers to make sure that their concerns, including technical issues, are well addressed.
• Follow up on updates to our internal databases, SOPs, policies, and technical information.
• Review issues in production and report recommendations (for example, by testing different scenarios or impersonating users).
• Share feature requests and effective workarounds with team members.
• Collect customer feedback and share it with our product, marketing, or related teams in order to enhance our products and services.
• Assist in the training of new customer support agents on occasion.
• Bachelor s degree in any field.
• New graduates are welcome.
• Customer-centric mindset means focusing on providing a positive customer experience.
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
• Comfortable working in a fast-paced, ambiguous environment.
• Ability to prioritize and manage multiple responsibilities.
• Ability to remain calm and maintain patience during difficult client interactions.
• Flexible working hours, working days (holidays), and ability to work on shifts.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Thai, English

Job type:

Full-time

• Ensure daily execution of daily operations duties including but not limited to processing transactions, account verifications, and overall customer care.
• Respond to customer inquiries regarding trading, digital asset transfers, and other general cryptocurrency-related questions on a daily basis using the company s CRM tool; ability to talk about the company s products and services.
• Collaborate with cross-functional teams to improve the company s products: identify opportunities to optimize customer experience to increase customer satisfaction.
• Capable of handling a large volume of customer inquiries and trade orders with great attention to details.
• Strive to make your work as efficient as possible by improving or creating processes, and automating as much of your work as possible.
• Follow communication procedures, guidelines, and policies.
• Conduct customer due diligence (KYC/CDD).
• Create or update the FAQs to match the current user interface and procedures.
• Participate in projects and any other special tasks assigned.
• About you:
• Bachelor s degree in any field.
• Customer-centric mindset; focusing on providing a positive customer experience.
• Strong verbal and written communication skills in both Thai and English.
• Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
• Comfortable working in a fast-paced, ambiguous environment.
• Ability to prioritize and manage multiple responsibilities.
• Ability to remain calm and maintain patience during difficult client interactions.
• Flexible working hours, working days (holidays), and ability to work on shifts.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Risk Management, Compliance, English

Job type:

Full-time

• Invite and give in the moment feedback in a constructive manner.
• Share and collaborate effectively with others.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Handle, manipulate and analyse data and information responsibly.
• Follow risk management and compliance procedures.
• Keep up-to-date with developments in area of specialism.
• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
• Build and maintain an internal and external network.
• Seek opportunities to learn about how PwC works as a global network of firms.
• Uphold the firm's code of ethics and business conduct.
• Preferred skills.
• Workforce Transformation.
• Minimum years experience required.
• 1-2 years.
• Additional application instructions.
• Good english Communication.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.
• June 30, 2024

Skills:

Compliance, Thai, English

Job type:

Full-time

• Perform customer onboarding process both KYC and KYB based on company policy and procedure.
• Perform the due diligence on the new customer by requesting the KYC/KYB information, documentation, review and verification of received documentation based on the company policy.
• Periodically evaluate existing customers according to established company policies and procedures.
• Maintain continuous contact with customer via communication channels such as email and phone call in order to keep customer profile updated.
• Investigate high-risk customer and report where necessary and obtaining all necessary documentation to complete customer profile.
• Perform as per company policy in case customer request to increase their daily limit.
• Perform daily operational tasks by complying with the company and compliance policy.
• Perform any additional tasks in relation to KYC / KYB.
• Fluent in both Thai and English.
• Bachelor s degree in any field.
• Excellent communication, explanation, attention to detail, and can-do attitude.
• Familiar with KYC, KYB, and AMLO is a plus.
• Able to work under pressure and solve problems independently whilst holding strong organizational skills.
• Flexible working hours and ability to work on shifts.
• Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.

Skills:

Social media, Research, SEO, English, Thai

Job type:

Full-time

• Develop and execute Bitkub's content strategy across website, social media, blogs, and other channels.
• Lead content ideation sessions, collaborating with cross-functional teams to generate innovative ideas and concepts.
• Research and stay up-to-date on crypto currency trends, market developments, and industry news to inform content creation.
• Write clear, concise, and engaging content that communicates complex concepts in an accessible manner.
• Optimize content for SEO to improve organic visibility and drive traffic to Bitkub's platforms.
• Oversee the creation of social media content, providing guidance on messaging, tone, and visuals to ensure consistency and effectiveness.
• Manage the editorial calendar, ensuring timely delivery of content and alignment with marketing initiatives and events.
• Mentor and coach junior members of the content team, providing feedback and guidance to support their professional growth.
• Analyze content performance metrics and user feedback to identify opportunities for optimization and refinement.
• Collaborate with PR and marketing teams to coordinate content efforts and amplify Bitkub's brand presence across various channels.
• Bachelor s Degree in Communication, Journalism, Marketing, or related field.
• 5+ years of experience in content writing, with a focus on the crypto currency or fintech industry.
• Proven track record of creating compelling content that drives engagement and supports business objectives.
• Excellent writing and editing skills, with a keen eye for detail and a knack for storytelling.
• Strong understanding of digital marketing principles, SEO best practices, and social media management.
• Proficiency in both English and Thai languages.
• Leadership experience, with the ability to inspire and motivate a team to achieve common goals.
• Strategic thinker with a data-driven approach to content planning and optimization.
• Passion for crypto currency and blockchain technology, with a deep understanding of industry trends and developments.
• Positive attitude, collaborative mindset, and ability to thrive in a fast-paced, dynamic environment.

Experience:

1 year required

Skills:

ERP, SAP, Problem Solving, English, Thai

Job type:

Full-time

• Proactive involvement in an implementation of ERP (SAP S/4HANA, FI).
• Conduct business needs analysis and identify key business challenges with the client teams and key stakeholders.
• Identify improvement opportunities to achieve clients' desired business outcomes.
• Define 'To-Be' stage of processes, solution application requirement and performance measurements.
• Co-develop deployment/enablement strategy, roadmap and plan to achieve 'To-Be' stage effectively.
• Conduct deployment activities and measure achievement of desired outcomes.
• Lead change for large scale multi-site ERP Implementation (SAP S/4HANA, FI, CO, MM, SD, PP, QM, PM and PS), and other related transformational change efforts, including but not limited to efficiency and effectiveness initiatives; organisational restructurings; organisational capabilities development.
• Support and pursuits team with gaining access to tenders, build proposals, win work and deliver projects.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.
• Preferred skills.
• Strong in problem solving skills and able to understand how business processes work and integrate in multiple technology platforms environment.
• Excellent English and Thai both written and verbal communication skills.
• Minimum years experience required.
• Minimum 1 years and above of relevant experience in SAP S/4HANA or SAP S/4HANA, FI, CO, MM, SD, PP, QM, PM and PS Transformation, or similar capacity in advisory or technology consulting workspace.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred: Bachelor DegreeCertifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.

Job type:

Full-time

• About the Department.
• Job Responsibilities.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you ...
• Apply now and make a difference.
• Competencies.
• Strategise.
• Engage.
• Execute.
• Develop.
• Skills.
• Experience.

Job type:

Full-time

• Summarize & feed Learning Management System functionality requirements to the LMS Project Team to develop & improve platform to fulfill users' experience & engagement, including ensuring the alignment between developed functionality and user requirements, and system stability by attending User Acceptance Test (UAT).
• Manages the day-to-day operations and maintenance of the Learning Management System by collaborating with a team of ThaiBev Training s Learning Program design, and Learning Delivery such as setting up courses & programs, uploading online learning conte ...
• Ensures that training content is running properly at all times within the learning platform - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience.
• Ensure functionality of the LMS in the areas of registration, notification, administration of training operations, assessment and resource management.
• Provide first-tier troubleshooting assistance for users regarding logging in to the LMS and accessing courses, and / or collaborate with the LMS Project Team on escalations and requiring resolution from IT / LMS Developer to resolve LMS functionality issues, including monitoring problems/usage to ensure user experience.
• Develops standardized LMS operational processes and procedures, guidelines and documentation and ensures LMS governance model is being followed.
• Support the implementation/roll-out of ThaiBev LMS, and has awareness of all new feature LMS releases and determines how those changes impact the LMS and our processes.
• Keep current with external LMS trends and developments and apply learning to improve LMS processes. This includes staying current on the latest learning industry technologies, trends, and strategies.
• Consolidate & analyze data and/or information related to People Development (Career Development, IDP, Training Hours, Training Plan, Training Budget, Learning History, etc.), and translate to be analytical reports that into implication to Holistic People Development.Qualifications:
• Bachelor s degree or higher in related field
• Experienced at least 3-7 years in Learning Management System (and HRD would be an advantage)
• Systematic and strong analytical thinking
• Interpersonal skill
• Be able to work independently
• Attentive and Commitment to assignments
• Results Driven and work well under pressure and time constraints
• Understand in End-to-End Learning Process
• Contact Information:-
• K. Premsuda Tel.
• Office of Human Capital
• THAI BEVERAGE PUBLIC COMPANY LIMITED

Skills:

English

Job type:

Full-time

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Basic Qualifications/Skills Needed.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and English skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported .
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Please note that this role requires you to work on shift rotational basis and you will be working 5 days/ week with 2 consecutive rest days...

Skills:

Japanese, English

Job type:

Full-time

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Basic Qualifications/Skills Needed.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication in English and in Japanese.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported .
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Please note that this role requires you to work on shift rotational basis and you will be working 5 days/ week with 2 consecutive rest days.

Skills:

Mandarin, English

Job type:

Full-time

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Basic Qualifications/Skills Needed.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension and communication in English and Simplified/ traditional Mandarin.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported .
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Please note that this role requires you to work on shift rotational basis and you will be working 5 days/ week with 2 consecutive rest days.