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Job type:

Full-time

• Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
• Your role at a glance.
• The Client Success Manager is responsible for building and maintaining the client re ...
• This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.
• Acting as the clients trusted advisor they help the client realize value from their relationship with the organization and ensure the client s relationship experience is a positive one.
• This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.
• What we are looking for.
• Revenue
• In-contract growth by up-sell / cross-sell of NTT Ltd services within the Client Success managed account base
• On-time renewals (with minimal client or price churn) for either all contracts within their region or those within the Client Success managed account base
• Leadership
• Manage a team of Client Success Management professionals (Client Success Specialists and potentially Client Success Country Leads) in delivering NTT Ltd strategic Client Success Management objectives
• Mentor, coach and manage the performance and professional development of their team of Client Success Management professionals
• Continuously upskill and improve the capability of the Client Success Management professionals in line with Client Success Management strategy
• Clients
• Responsible for ensuring the implementation of client contract strategies which are aligned to the overall Client Success strategy and objectives, ensuring these are developed and executed in a consistent manner.
• Work closely with Client Success Management professionals and other client-facing stakeholders to ensure consistent and effective client engagements
• Remain constantly informed of major service delivery or relationship issues affecting key clients, intervening in the client engagement activities as required
• Develop and maintain relationships with key strategic clients to promote the value of NTT Ltd.'s Client Success Management offer and enhance understanding of clients strategic needs
• Global Client Success Management Practice
• Contribute to the development of Group Client Success Management strategy and oversees resulting regional delivery programmes
• Ensure alignment to the Client Success Management operating model and strategy across the regional Client Success Management community
• Drive pro-active and collaborative membership of global Client Success Management community for their region, supporting practice initiatives and sharing local knowledge/best practice
• Develop and maintain relationships with cross-functional NTT Ltd stakeholders to promote/evangelise the Client Success Management agenda
• Interpersonal skills with the ability to develop and maintain solid stakeholder relationships (across relevant NTT Ltd cross-functional teams and within client environments where necessary)
• Good communication skills (verbal and written) coupled with good questioning skills
• Demonstrates tactical management and leadership skills and drives standards of performance
• Strategic thinking ability coupled with good planning and execution skills
• Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses
• Understanding of NTT Ltd high-level operating model (how we work and which functions are involved)
• Deep understanding of the NTT Ltd services business and commercial service offerings available
• Good knowledge and understanding of IT service environment, service operations and ITIL practices
• Demonstrates an understanding of and the ability to position partnership offerings (i.e. Managed Services, Support Services, Consulting Services and Technical Services)
• Understanding of NTT s approach to Client Success Management, including the strategic direction and operating model
• Tertiary level qualification such as a business management or equivalent degree
• Certification and/or working knowledge of ITIL practice
• Advanced experience in a Managed Services and/or Outsourcing environment
• Advanced experience in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment in a senior managerial role
• Advanced experience in sales and client engagements at senior manager level within a commercial service offering environment.
• As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

Experience:

4 years required

Skills:

Management, Sales, Thai, English

Job type:

Full-time

• Drive expansion of BPTW across industries in Thailand.
• Develop and refine sales presentations, proposals, and positioning.
• Identify new business opportunities and growth channels.
• Support client-facing activities when needed.
• Marketing & Brand Building.
• Strengthen BPTW s brand presence and credibility.
• Collaborate on creation social media, video and employer branding content.
• Contribute ideas for campaigns and collaborations.
• Execution & Coordination.
• Translate management direction into clear, actionable plans.
• Coordinate across Sales, Marketing, Content, and partners.
• Ensure projects and tasks move forward on time and at high quality.
• Track progress and provide updates to management.
• Operations & Support.
• Support management in organizing and executing key initiatives.
• Improve workflows and internal coordination.
• Take ownership of tasks and deliver them end-to-end.
• Innovation & AI Tools.
• Identify opportunities to improve efficiency using AI and automation.
• Test tools and implement smarter ways of working.
• What We re Looking For.
• 4-7+ years of experience in B2B, marketing, operations, or similar roles.
• Fluent in Thai and English (written and spoken).
• Strong organizational and execution skills.
• Ability to manage multiple workstreams without losing detail.
• Experience creating presentations and marketing materials.
• Hands-on, proactive, and solution-oriented mindset.
• Interest in Employer Branding, HR, or B2B services.
• Why Join WorkVenture.
• Work with top companies in Thailand.
• Be part of a leading Employer Branding program (BPTW).
• Small but talented team that moves fast, high-impact role with strong ownership.
• Dynamic, collaborative environment with close exposure to management.
• Competitive salary and commission based on experience.

Experience:

No experience required

Skills:

Business Statistics / Analysis, Thai, English

Job type:

Full-time

• Develop monthly content plans & calendars aligned with campaign goals.
• Translate client objectives into clear content directions.
• Plan content based on marketing funnel (TOFU / MOFU / BOFU).
• Trend & Market Understanding.
• Stay updated with social media trends, formats, and audience behavior.
• Apply trends in a way that fits client branding and performance goals.
• Client & Team Coordination.
• Communicate directly with clients to understand their business deeply.
• Work closely with the graphic/design team to execute content ideas.
• Provide clear briefs, feedback, and direction to ensure quality output.
• Performance & Optimization.
• Analyze content performance and suggest improvements based on data.
• Work with Ads team to ensure content supports lead generation & conversion.
• Bachelor s degree (required).
• Experience in Content Planning / Social Media Strategy.
• Strong understanding of content structure and audience targeting.
• Ability to study and understand different business models quickly.
• Good communication skills (client-facing experience is a plus).
• Ability to work as a team player in a fast-paced environment.
• Responsible, proactive, and detail-oriented.
• Able to work on-site at the office.
• Bonus Skills.
• Basic knowledge of Meta Ads / TikTok Ads / Google Ads.
• Experience in a marketing agency or performance-driven environment.
• Ability to write both Thai and English content.
• Understanding of conversion-focused content (not just engagement).
• Why Join Us.
• Work directly with founders and high-level strategy.
• Exposure to real client businesses across multiple industries.
• Learn how content connects with ads, funnels, and revenue.
• Competitive salary + performance bonus.
• Hybrid working (WFH on Fridays).
• Team outing, party & company activities.
• Snacks, drinks & good vibes in the office.
• Work with real clients + fast career growth.

Experience:

No experience required

Skills:

Sales, Fast Learner, Good Communication Skills, English

Job type:

Full-time

• Be an ambassador for We Soundtrack and Epidemic Sound in all aspects of the position both in your work and privately.
• Be able to communicate in English well both verbally and in written form in a polite manner.
• Have a complete understanding of Epidemic Sound's business model (training provided).
• Be able to naturally share about Epidemic Sound's unique concepts in conversation, identify customer's needs, negotiate contracts and close deals.
• Continually prospect for new customers through research, through your current network, customer recommendations, internal analytics, cold emails and calls including cold walk-ins, markets/ conferences and other lead generation methods.
• Be able to handle software like spreadsheets, word processing, calendars and other online admin tools like Slack, Zoom, Google apps etc. (Mac experience is a plus).
• Maintain accurate records of all activities in our CRM.
• Able to provide customer training of Epidemic Sound's platform including having a good understanding of music and musical genres for the purpose of curation support (training provided).
• Able to assist in managing our team and provide staff support and training internally as needed.
• Qualifications needed to become a good at Enterprise Sales.
• Good Communication Skills, social skills, easy to make friends with, nice personality, humor, problem solver.
• Being honest, transparent and accurate.
• Be an entrepreneurial "go-getter".
• Be able to communicate in English well both verbally and in written form in a polite manner.
• Be able to address a small crowd in a confident way.
• Comfortable in dealing with authoritative people (being less greng-jai is very helpful).
• Good at problem solving.
• Good at juggling multiple tasks and developing your own routines for daily tasks.
• Negotiation skills and especially selling on Value with the ability to close deals without discounting.
• Fast Learner.
• Good understanding of sales and business.
• Good understanding of social media, pop culture.
• Good understanding of music.
• Bonus: A network from within corporate brands/MNC's or creative industry/content producers may be helpful.
• Bonus: If you also happen to speak Vietnamese (in addition to English), you may be a good fit for our international team.
• Training and development within an international company culture.
• Flexible working hours and holiday allocation.
• Work from home at least 1 day per week.
• 5-day work week.
• Social security and group health insurance.
• Apple MacBook Pro + iPhone + work number provided.
• Allowances (internet, travel, cost reimbursements etc.).
• Performance based salary with client portfolio feeding your base salary for a compounded effect with a large growth potential that allows you to build a high and stable income long-term.
• Inclusive company culture with zero tolerance for discrimination (gender, origin, age etc.).
• Socially and environmentally responsible company (high ESG score) with a well defined code of conduct.
• Snacks and drinks in the office.

Experience:

5 years required

Skills:

Human Resources Development, Human Resource Management, Thai, English

Job type:

Full-time

• 7 Habits Facilitation: Expertly deliver workshops and coaching sessions centered on The 7 Habits to drive personal and school-wide effectiveness.
• Strategic Coaching: Partner with schools to execute implementation plans aligned with the Leader in Me framework.
• Dynamic Facilitation: Deliver high-energy workshops and coaching (on-site & online) and serve as a keynote speaker for marketing initiatives.
• Client Stewardship: Build long-term partnerships and maintain a high standard of quality and engagement across all LiM schools.
• Global Collaboration: Engage with the FranklinCovey Asia Pacific team to exchange regional insights and participate in international webinars.
• System Innovation: Collaborate with our Agile team to continuously improve delivery systems for nationwide expansion.
• Experience: Minimum 7 years in education (teaching) plus 2+ years in a supervisory/leadership role.
• Education: Bachelor s degree or higher in Education with a stable, proven teaching track record.
• Mindset: High integrity, committed to self-improvement, and a passion for working interdependently.
• Communication: Exceptional verbal and written skills in Thai (English proficiency is a major plus); ability to create compelling presentations quickly.
• Agility: Willingness to embrace constant change and learn new world-class methodologies.
• Flexibility: Ready to travel upcountry (2-5 days/month) and work weekends/school holidays to meet client needs.
• Why PacRim?.
• Global Expertise: Get certified in FranklinCovey s world-class methodologies.
• Impactful Work: Directly influence the future of Thai education and leadership.
• Growth Culture: Join a culture where we "Walk the Talk," practicing the 7 Habits in everything we do.
• Ready to lead the change? Visit www.pacrimgroup.com to learn more and apply.

Experience:

5 years required

Skills:

GIS, Research, English, Thai

Job type:

Full-time

• RIMES was formally established on 30 April 2009 and registered with the United Nations on 1 July 2009. It operates from its regional early warning center located at the Asian Institute of Technology (AIT) campus in Pathumthani, Thailand..
• Position Description: The Hydrologist involves developing and operationalizing impact forecasting tools by using advancing scientific methodologies and co-production of services with clients, and supporting capacity building among stakeholders and will provide technical expertise for impact forecasting (IBF) for hydrological extreme e ...
• The position will report to the Project Manager and technical leadership, and will coordinate closely with modeling, data science, and system development teams.
• Master s or higher degree in Hydrology, Water Resources Engineering, or related field is essential.
• Bachelor s degree level certificates / certified training courses in atmospheric science, disaster management, agriculture and other related fields is desirable.
• Knowledge Skills and Abilities:.
• Demonstrated ability to integrate hydro-meteorological forecasts into impact flood and droughts risks.
• Skilled in using GIS and remote sensing data for hydrological risk mapping.
• Demonstrated knowledge of flood hydrodynamic model, flood and drought hazard forecast products and vulnerability data analysis.
• Demonstrated knowledge in Python, R, or similar programming tools used for meteorological analysis, calculation, and visualization (including SPI, SPEI, NDVI, VCI, rainfall deviation, and soil moisture anomalies).
• Experience in working with WMO-compliant forecasting systems and climate service frameworks is highly desirable.
• Excellent communication and stakeholder coordination skills, with prior work in multi-agency or international contexts.
• Demonstrated ability to manage and deliver results under tight timelines.
• Application of ML models (regression, classification, clustering) for drought forecasting is highly desirable.
• Proficiency in technical documentation and user training..
• Minimum of 5 years of experience in hydrological modelling and flood forecasting.
• At least 3 years of experience in operational flood forecasting.
• Proven track record in analyzing meteorological and hydrological patterns, designing forecasting systems, and integrating multi-disciplinary datasets.
• Proven experience with operational flood models (e.g., HEC-RAS, MIKE 11, Delft-FEWS, LISFLOOD).
• Experience in multi-stakeholder projects and facilitating capacity-building programs..
• Personal Qualities.
• Strategic thinker with strong analytical and solution-oriented capabilities in applied climate science.
• Self-driven and capable of working independently while maintaining accountability and initiative.
• Effective collaborator with the ability to work in multicultural, interdisciplinary teams and manage cross-sectoral engagement.
• Detail-oriented and results-focused, with adaptability in dynamic and evolving operational environments.
• Professional, respectful, and proactive in both independent and team-based work settings..
• Major Duties and Responsibilities.
• Impact based forecasting.
• Collaborate with meteorologists to ensure seamless coupling between weather and hydrological forecasts of extreme hydrological events -Floods /Droughts.
• Downscale and customize hydrological forecasts to specific locations of interest.
• Analyze and interpret high-resolution hydrological forecast products in probabilistic terms for hazard forecasting.
• Conduct analyses of hydrological patterns and their historical impacts.
• Collaborate with meteorological/climatological AI/ML experts, GIS analysts, and disaster risk professionals for model fusion and automation.
• Integrate hazard (probabilistic) forecast data with geospatial datasets on population, infrastructure, historical damage, and socio-economic vulnerability to assess likely impacts and transform into impact forecast data/impact matrices.
• Produce urban-level risk and vulnerability maps..
• Early Warning.
• Rapid onset hydrological hazards ( Flood /Flash floods ).
• Integrate remote sensing, ground-based, and model data for comprehensive flood situation monitoring.
• Co-design and implement sector-specific early warning protocols for National/ State disaster management agencies.
• Set up alerts and thresholds for flood /flash flood early warning dissemination using automated systems.
• Generate daily / weekly flood situation reports and dashboards.
• Assist Scenario Based Emergency Response Planning for flood / flash flood events..
• Slow onset hydrological hazard ( Drought ).
• track and assess drought conditions using multiple indicators (SPI, NDVI, rainfall anomalies, reservoir status, soil moisture, etc.).
• Integrate remote sensing, ground-based, and model data for comprehensive drought situation monitoring.
• Generate weekly /monthly drought situation reports and dashboards.
• Set up alerts and thresholds for early warning dissemination using automated systems.
• Assist Scenario Based Emergency Response Planning for flood / flash flood events..
• Contingency Planning & Risk Mitigation.
• Develop and update district-wise drought/flood contingency plans in collaboration with line departments.
• Identify vulnerable regions, sectors particularly agriculture/ urban /industrial zones, and communities at risk.
• Recommend flood / drought mitigation and adaptation measures based on data trends and risk profiles.
• Preparation of Comprehensive Flood Mitigation Plans with River Basin Approach..
• Data Automation & Visualization.
• Automate the ingestion and processing of meteorological, hydrological, and agricultural datasets.
• Build region-wise interactive maps and graphs to visualize drought/flood severity and trends..
• PDNA and Impact Assessments.
• Support Post-Disaster Needs Assessments (PDNA) for drought/flood events.
• Contribute to loss estimation, sectoral damage analysis, and recovery planning.
• Collaborate with field officers to validate ground reports and align with national/international PDNA frameworks..
• Capacity Building and Stakeholder Engagement, and Reporting.
• Facilitate training programs for user and stakeholders, focusing on RIMES forecasting tools.
• Prepare and implement training programs to enhance team capacity and submit training outcome reports.
• Prepare technical reports, progress updates, and outreach materials for stakeholder.
• Maintain comprehensive project documentation, including strategies, milestones, and outcomes.
• Capacity-building workshop materials and training reports..
• Other Responsibilities.
• Utilize domain knowledge to assist in system implementation plans and decision support system (DSS) development.
• Assist 24/7 operational readiness for client early warning systems, with backup support from RIMES Headquarters.
• Undertake additional tasks as assigned by the Immediate Supervisor or HR Manager based on recommendation from RIMES technical team members and organizational needs.
• The above responsibilities are illustrative and not exhaustive. Undertake any other relevant tasks that could be needed from time to time.

Experience:

3 years required

Skills:

Land Surveying, GIS, Python, English, Thai

Job type:

Full-time

• The position will report to the Project Manager and technical leadership, and will coordinate closely with modeling, data science, and system development teams.
• Master s or higher degree in Atmospheric Science, Meteorology, Oceanic Science, Environmental Science, or similar disciplines..
• Demonstrated expertise in dynamic model or AI/ML-based predictive modeling tools and platforms, and geospatial analysis tools including NWP, GG-Earth engine, GIS software (ArcGIS, QGIS).
• Strong knowledge of disaster risk modeling, including integration of forecast products with hazard, exposure, and vulnerability data to support impact-based decision-making.
• Proficiency in programming languages and tools such as Python, R, or similar platforms used for meteorological data analysis, automation, and visualization.
• Experience with WMO-compliant forecasting systems and working knowledge of climate service frameworks is highly desirable.
• Excellent communication and coordination skills, with proven experience engaging diverse stakeholders across multi-agency, regional, or international contexts.
• Demonstrated ability to manage tasks and deliver results under tight timelines, with a solution-oriented and collaborative work ethic.
• Minimum of 3 years of relevant experience in meteorology, hydrology, disaster risk modeling, or related fields. Demonstrated expertise in numerical weather prediction (NWP) models, ensemble forecasting, and now casting techniques.
• At least 2 years of hands-on experience in operational forecasting, with preference for work involving multi-hazard early warning systems (MHEWS).
• Proven track record in analyzing meteorological and hydrological patterns, designing impact-based forecasting systems, and integrating multi-disciplinary datasets to support decision-making.
• Experience in managing multi-stakeholder projects and facilitating training or capacity-building programs, particularly in collaboration with government agencies, research institutions, and community-based organizations.
• Personal Qualities.
• Strategic thinker with strong analytical and solution-oriented capabilities in applied climate science.
• Self-driven and capable of working independently while maintaining accountability and initiative.
• Effective collaborator with the ability to work in multicultural, interdisciplinary teams and manage cross-sectoral engagement.
• Detail-oriented and results-focused, with adaptability in dynamic and evolving operational environments.
• Professional, respectful, and proactive in both independent and team-based work settings..
• Major Duties and Responsibilities.
• Core Technical Functions.
• Downscale and customize meteorological and climate forecasts to specific geographic locations of interest.
• Analyze and interpret high-resolution weather and climate forecast products in probabilistic terms (e.g., IMD, INCOIS, NCMRWF, ECMWF, WRF,etc), with a focus on high-impact extreme events such as cyclones, storm surges, tsunamis, floods (urban & riverine), extreme rainfall, lightning and heatwaves.
• Integrate forecast uncertainty, risk, and consequence factors to transform meteorological data into actionable hazard forecasts.
• Collaborate with AI/ML experts, GIS analysts, and disaster risk professionals for model integration, automation, and performance enhancement.
• Co-design and validate disaster risk models in collaboration with the RIMES IT team to improve model accuracy and operational reliability.
• Co-design and implement sector-specific early warning protocols for national and state disaster management authorities.
• Support the development of decision-support tools and interactive dashboards for communicating forecast-based risk insights to emergency planners and end-users.
• Deliver capacity-building workshops and training programs to strengthen the technical skills of national meteorological and disaster risk management institutions on IBF methodologies.
• Contribute to the preparation of localized impact outlooks and early warning bulletins and develop the sector-specific hazard risk maps and forecast-based early warning templates.
• Contribute to the generation of impact forecast bulletins and the development of technical documentation, including SOPs and IBF guidance notes for disaster management stakeholders..
• Capacity Building and Stakeholder Engagement and Documentation.
• Facilitate training programs for internal teams and external stakeholders, covering RIMES policies, operational procedures, and the use of forecasting tools and systems.
• Lead training and implementation of IBF models for IT and disaster management teams.
• Prepare comprehensive technical reports, progress updates, and outreach materials for stakeholders, including senior officials and executives.
• Maintain detailed project documentation including strategies, workflows, milestones, outcomes, and impact assessments.
• Prepare and maintain Standard Operating Procedures (SOPs) for project-based services and ensure continuity of critical operations, including data management, forecasting workflows, system maintenance, and other essential functions. These SOPs will serve as reference documents to standardize practices, minimize disruptions, and ensure accountability across all activities.
• Compile capacity-building workshop content, training materials, and post-event reports..
• Other Responsibilities.
• Provide technical inputs to support system implementation and development of decision-support systems (DSS) for early warning and risk reduction.
• Support operational readiness for client early warning systems, including participation in 24/7 support rotations, with backup from RIMES Headquarters.
• Undertake additional responsibilities as assigned by the immediate supervisor or HR manager, based on organizational needs and recommendations from RIMES technical teams.
• Perform any other tasks relevant to the role as may be required from time to time.

Skills:

Compliance, Contracts, Meet Deadlines

Job type:

Full-time

• Oversees the execution and completion of client implementation projects.
• Oversees people who lead standard projects supporting the company-client relationship, ensuring customer satisfaction.
• Provides budget analysis, labor planning, and coordination of activities between client and company employees.
• Monitors project completion from initiation through delivery to meet revenue and cost projections.
• Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements.
• Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
• Determines and defines client implementation project scope and objectives.
• Prepares budget based on scope of work and resource requirements.
• Creates the project management plan based on requirements and obtain sign off.
• Tracks standard projects cost to monitor compliance to budget.
• Develops and manages a detailed client implementation project schedule and work plan.
• Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Utilizes industry best practices, techniques, and standards throughout entire project execution.
• Monitors progress and make adjustments as needed.
• Measures project performance to identify areas for improvement.
• Oversees all incoming and outgoing project documentation and administration and develop relevant project status and related reports.
• Ensures that project milestones are met, project scope changes are aligned to budget and managed effectively.
• Actions improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery.
• Leads and manages a team of project managers and implementation resources. Provides guidance, mentorship, and supports to project teams, ensuring their effectiveness, productivity, and professional growth.
• To thrive in this role, you need to have: Advanced communication and stakeholder engagement skills at senior leadership / executive level (internal and external).
• Advanced client implementation project / program management skills,.
• Excellent organizing and planning skills.
• Excellent attention to detail and accuracy.
• Excellent interpersonal skills and extremely resourceful.
• Adaptable with excellent analytical skills.
• Proactive approach with the ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Ability to manage conflict using a solution-focused approach.
• Ability to solve problems creatively.
• Advanced ability to complete projects according to outlined scope, budget and timeline.
• Ability to coordinate the activities of a team and variety of stakeholders to drive completion of projects.
• Academic qualifications and certifications: Bachelor s or equivalent degree in the relevant field of study.
• Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.
• Required experience: Advanced professional experience in project management gained within a global IT services organization.
• Advanced project management experience including high complexity, cross services / technology domain solutions.
• Advanced experience using with project management software tools, methodologies, and best practices.
• Advanced demonstrated experience managing the entire project lifecycle.
• Advanced demonstrated experience coordinating operational tasks of a team.
• Advanced demonstrated experience delivering client implementation projects.
• Advanced experience delivering projects using an agile methodology.
• Advanced experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities.
• Advanced experience interacting with executive stakeholders and providing feedback in steering committee meetings.
• Advanced people management / leadership experience gained within a global IT services organization.
• Hybrid Working About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters.
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Experience:

No experience required

Skills:

Sales, Market Research, Customer Relationship Management (CRM), Thai, English

Job type:

Full-time

• Identify, develop, and close new business opportunities by offering tailored people development solutions to clients.
• Drive sustainable revenue through client acquisition and expanding existing accounts to meet sales targets.
• Serve as a trusted advisor, managing end-to-end engagements and ensuring the delivery of effective solutions.
• Keep abreast about industry trends, market demands, and emerging people development practices.
• Build and maintain strong relationships with HR leaders, decision-makers, and other key stakeholders to drive revenue growth.
• What experience do I need?.
• 0-8 Years in business analyst, consultative selling, or business development - preferably in a professional service industry.
• Fresh Graduate Welcome.
• What competencies should I have?.
• Strong prospecting skills.
• Exemplary phone manner.
• Consultative sales ability.
• Comfort in selling over the phone to consumers (B2C).
• Exceptional interpersonal and communication skills.
• Ability to network - connections to business communities.
• What are the must haves ?.
• Are fluent in business level of Thai and English.
• Value teamwork and collaboration.
• Potential and/or Interest to become trainer.
• University or College Degree in any relate field.
• What benefits would I receive?.
• Dale Carnegie s extensive training opportunities for personal and professional development.
• Highly global, professional, top quality and fun working environment.
• Breakthroughs for personal and career development.
• What is the compensation plan?.
• Salary structure with bonus program.
• Overrides on individual and team success and year-end bonus package.
• World-class benefits and welfare for all Gens.
• Trainer professional package when become a certified trainer.
• Interested applicants, please apply online at http://www.dalecarnegie.com/careers/ AND send your resume to [email protected]
• Dale Carnegie Thailand.
• 195 One Bangkok Tower 4, 15th Floor, Wireless Road, Lumpini, Pathumwan, Bangkok, 10330, Thailand.

Experience:

No experience required

Job type:

Full-time

• Manage clients end-to-end from receiving briefs, developing strategies, overseeing project execution, to delivering campaigns professionally.
• Own the client s business challenges, translate them into actionable strategies, and clearly communicate direction across teams.
• Connect and align Strategic, Creative, KOL, and Media teams toward a unified goal.
• Handle ambiguous or evolving briefs with confidence, and make bold decisions to drive campaigns toward success.
• Analyze insights, feedback, and data, and transform them into tangible communication ideas and long-term strategic plans.
• Communicate confidently with clients, effectively negotiate, and manage expectations.
• Improve team workflows and mentor junior team members.
• Act as a quality gatekeeper ensuring strategic alignment, brand appropriateness, and high creative standards before presenting work to clients.
• Serve as a strategic partner to clients, not just a coordinator.
• Negotiate budgets, timelines, and conditions systematically for mutual benefit.
• Continuously improve team processes and coach SAE/AE team members to grow clearly and confidently.
• Mindset & Working Philosophy.
• Go beyond delivering tasks deliver business value.
• Operate as both an Account Manager and Project Manager: plan ahead, allocate resources, and manage timelines effectively.
• Break down client briefs deeply and elevate them into strategic opportunities.
• Understand business perspectives and become a true thinking partner to clients.
• Protect both the client s brand and the company s reputation by anticipating and managing risks.
• Build long-term client trust, retain accounts, and expand business opportunities.
• 4-5+ years of experience | Proven ownership of business challenges and team leadership.
• Strong ability to decode business problems and translate them into effective communication strategies.
• Experience managing multiple clients, campaigns, and channels simultaneously.
• Strong strategic consulting capability with the ability to expand ideas beyond the brief.
• Ability to control work quality and ensure alignment between Creative output and campaign objectives.
• Expertise in Media, Content, Influencer marketing, and Data Insights.
• Experience managing AE/SAE teams systematically and developing team processes.
• Able to identify project risks and proactively implement preventive plans.
• Experience handling campaigns with multiple stakeholders, multiple channels, and cross-team coordination.
• Proficient in tools such as Google Workspace, Project Management tools, and Presentation tools.
• Skilled in leveraging AI tools (e.g., ChatGPT, Notion AI, Canva AI) to assist with ideation, summarization, and workflow management.
• Growth mindset, eager to learn, and willing to challenge yourself.

Experience:

3 years required

Skills:

Product Development, Business Development, English

Job type:

Full-time

• Own and achieve assigned sales targets, ensuring consistent growth across new and existing clients.
• Identify business opportunities and clients' needs to deliver tailored TikTok solutions that drive ROI.
• Develop and manage a pipeline of prospects, negotiating and closing high-impact deals.
• Client Partnership & ConsultationAct as a trusted advisor to clients by providing insights, recommendations, and guidance on TikTok marketing and commerce solutions.
• Conduct business reviews to optimize performance and strengthen long-term partnerships.
• Cross-Functional CollaborationWork closely with TikTok Shop team to align on strategies that drive traffic, conversion, and GMV growth.
• Partner with internal XFN teams (marketing, product, operations, and data) to design scalable and impactful client strategies.
• Ensure seamless execution of campaigns, coordinating with account management and creative teams.
• Market & Product KnowledgeStay updated on TikTok product innovations, commerce trends, and industry best practices.
• Share feedback from clients to internal teams to influence product development and go-to-market strategies.
• Minimum QualificationsBachelor's degree in Business, Marketing, Communications, or related field.
• 3+ years of experience in sales, client management, or business development.
• Proven track record of meeting or exceeding sales targets.
• Strong understanding of digital advertising or e-commerce ecosystem.
• Excellent communication, presentation, and negotiation skills.
• Ability to thrive in a fast-paced, cross-functional, and results-driven environment.
• High proficiency in both written and spoken English is required to communicate and correspond directly with multi-national partners.
• Preferred QualificationsExperience in digital media, e-commerce platforms, or social commerce.
• Familiarity with TikTok products and ecosystem, especially TikTok Shop.
• Strong analytical skills with ability to translate data into business insights.
• Established network of client or agency relationships in Thailand.
• Demonstrated ability to influence stakeholders and work collaboratively across teams.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Business Development, Project Management, Statistical Analysis, English

Job type:

Full-time

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
• Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability.
• Facilitate and lead business integration process for new clients to ensure smooth client integration.
• Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk.
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process.
• Take necessary actions to resolve clients' operational issues/service complaints.
• Lead business communications and business review meetings with clients' management teams.
• Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction.
• Establish and maintain a proactive network of relationships between DKSH and clients.
• Functional Skills and Knowledge.
• Demonstrate strong understanding of clients' industry/business/products.
• Demonstrate strong client management and communication skills.
• Proven project management skills.
• Strong analytical background and knowledge of statistical analysis methods.
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
• Demonstrate fluency in English, both written and spoken.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Education.
• Bachelor s degree in Business Administration, or an equivalent degree.
• Requisition Number: 220474 Job Function: Client Management

Skills:

Product Development, Compliance, Legal

Job type:

Full-time

• Oversee and be accountable for all Corporate Trust products, including Custodial Services, Fund Supervisor, Registrar Services, Bondholder Representative, Agency Services, and Escrow Services, ensuring business objectives and service standards are achieved.
• Provide strategic leadership and direction to Corporate Trust teams, including Sales & Client Services, Product Management, and Client Solutions, with overall responsibility for staff supervision and development.
• Develop, review, and execute business strategies covering sales, marketing, and product development, including identifying and closing service gaps through new solutions.
• Analyze market intelligence and data to understand market trends, anticipate changes, and maintain business competitiveness, while collaborating closely with Relationship Managers to manage key client relationships.
• Act as the key liaison with internal stakeholders (Operations, Compliance, Legal, Risk, Finance, Audit) and external parties (SEC, SET, BOT, Thai BMA, AIMC, external auditors), including representing the organization in regulatory and industry committees.
• Bachelor s degree or higher in Business Administration, Finance, Economics, or related field.
• Minimum 10 years of experience in Corporate Trust, Custody, Fund Services, or related financial services, with strong knowledge of regulatory and governance frameworks.
• Proven leadership capability with experience managing multiple teams, driving performance, and developing talent at a senior level.
• Strong strategic mindset with demonstrated ability in business planning, market analysis, product development, and stakeholder management.
• We're committed to bringing passion and customer focus to the business.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Skills:

Business Development, Project Management, Statistical Analysis, English

Job type:

Full-time

• Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability.
• Facilitate and lead business integration process for new clients to ensure smooth client integration.
• Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk.
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process.
• Take necessary actions to resolve clients' operational issues/service complaints.
• Lead business communications and business review meetings with clients' management teams.
• Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction.
• Establish and maintain a proactive network of relationships between DKSH and clients.
• Functional Skills and Knowledge.
• Having a cross functional experience such as in Marketing, Modern Trade or General Trade sales experience is added advantage..
• Demonstrate strong understanding of clients' industry/business/products.
• Demonstrate strong client management and communication skills.
• Proven project management skills.
• Strong analytical background and knowledge of statistical analysis methods.
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
• Demonstrate fluency in English, both written and spoken.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Education.
• Bachelor's degree or higher in business or related field..
• Requisition Number: 223053 Job Function: Client Management

Skills:

Digital Marketing, Graphic Design, Fast Learner

Job type:

Internship

• Hands-on experience working with the global platform, and in a high-performing client partnership team in Thailand.
• Exposure to digital marketing and client partnership operations at TikTok.
• Able to understand platform ecosystems and shop to drive business growth.
• A dynamic and inclusive work environment.
• To increase efficiency and effectiveness of the Brand Partnership Managers (BPMs) in the TH Commerce team by offloading repetitive, administrative, and operational tasks. This allows BPMs to dedicate more time to strategic client conversations, solutioning, and revenue-driving activities.Prepare meeting documents, follow-up notes, and sales materials as needed.
• Coordinate internal requests/tasks with cross-functional teams when needed.
• Track sales progress and ensure internal trackers and dashboards are up to date.
• Assist with sales documentation, contract follow-ups, and client onboarding materials.
• Play an essential role in planning and executing events, ensuring impactful and successful outcomes.
• Other administrative tasks as assigned to support the Brand Partnership Managers.
• Minimum Qualifications:Currently pursuing a Bachelor's or Master's degree in Marketing, Business, Economic, Communications, or any related field.
• Strong organizational skills with attention to detail.
• Familiar with graphic design tools such as Canva or Photoshop (Basic level).
• Proactive, fast learner, and a team player.
• Interest in digital media, advertising, or tech is a plus.
• By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy.
• If you have any questions, please reach out to us at [email protected]
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Skills:

Compliance, Contracts, Meet Deadlines

Job type:

Full-time

• Oversees the execution and completion of client implementation projects.
• Oversees people who lead standard projects supporting the company-client relationship, ensuring customer satisfaction.
• Provides budget analysis, labor planning, and coordination of activities between client and company employees.
• Monitors project completion from initiation through delivery to meet revenue and cost projections.
• Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements.
• Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
• Determines and defines client implementation project scope and objectives.
• Prepares budget based on scope of work and resource requirements.
• Creates the project management plan based on requirements and obtain sign off.
• Tracks standard projects cost to monitor compliance to budget.
• Develops and manages a detailed client implementation project schedule and work plan.
• Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Utilizes industry best practices, techniques, and standards throughout entire project execution.
• Monitors progress and make adjustments as needed.
• Measures project performance to identify areas for improvement.
• Oversees all incoming and outgoing project documentation and administration and develop relevant project status and related reports.
• Ensures that project milestones are met, project scope changes are aligned to budget and managed effectively.
• Actions improvements from project reviews using artefacts from projects including historical metrics to improve current project processes and increase project quality delivery.
• Leads and manages a team of project managers and implementation resources. Provides guidance, mentorship, and supports to project teams, ensuring their effectiveness, productivity, and professional growth.
• To thrive in this role, you need to have: Advanced communication and stakeholder engagement skills at senior leadership / executive level (internal and external).
• Advanced client implementation project / program management skills,.
• Excellent organizing and planning skills.
• Excellent attention to detail and accuracy.
• Excellent interpersonal skills and extremely resourceful.
• Adaptable with excellent analytical skills.
• Proactive approach with the ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Ability to manage conflict using a solution-focused approach.
• Ability to solve problems creatively.
• Advanced ability to complete projects according to outlined scope, budget and timeline.
• Ability to coordinate the activities of a team and variety of stakeholders to drive completion of projects.
• Academic qualifications and certifications: Bachelor s or equivalent degree in the relevant field of study.
• Relevant certifications, such as PMI, Project management professional, CAPM, PMP or Prince 2 etc.
• Required experience: Advanced professional experience in project management gained within a global IT services organization.
• Advanced project management experience including high complexity, cross services / technology domain solutions.
• Advanced experience using with project management software tools, methodologies, and best practices.
• Advanced demonstrated experience managing the entire project lifecycle.
• Advanced demonstrated experience coordinating operational tasks of a team.
• Advanced demonstrated experience delivering client implementation projects.
• Advanced experience delivering projects using an agile methodology.
• Advanced experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities.
• Advanced experience interacting with executive stakeholders and providing feedback in steering committee meetings.
• Advanced people management / leadership experience gained within a global IT services organization.
• Hybrid Working About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters.
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Experience:

2 years required

Job type:

Full-time

• Proactively communicate with our clients, ensuring the Tiffany Experience - uniquely tailored and personalised customer service.
• Deliver an uncompromising luxurious experience, maintaining efficiency in a fast-paced environment.
• Contribute to increase performance and elevate client development and selling ceremony.
• Drive sales and ensure that sales target are exceeded.
• Perfect Fit?.
• Be a Blue Box Enthusiast with passion for customer service and sales.
• 2-3 years of experience for Client Advisor or 4-5 Years of experience for Senior Client Advisor in a sales or customer service role and working toward targets and KPIs.
• Ability to build meaningful client relationships with a diverse population.
• Ability to be innovative and think outside of the box.
• You must be flexible to work non-traditional trading hours including weekdays and weekends, late night trade and all holidays.
• Chinese Speaking skill is advantageous.
• Why Tiffany?.
• Generous salary, commission, incentives employee discounts and milestone gift.
• High performing, caring, fun and dynamic team.
• Culture focused on wellbeing, innovation and growth.
• Endless career opportunities with the largest luxury group - LVMH!.
• Never-ending training and individual up-skilling opportunities.
• Great mentoring from highly experienced management team.
• This is just the beginning.
• APPLY NOW.
• TIFFANY & CO.
• MAISONFounded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler s core values of inventiveness, craft and joy in designs that endure across generations.
• As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Job type:

Full-time

• If you are an active SCB employee, please apply through Workday by searching "Find Jobs&quot.
• If this is your first time applying you will need to create a candidate account when you click on apply.
• Client Support.
• We're committed to bringing passion and customer focus to the business.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Experience:

2 years required

Skills:

Finance, Accounts Receivable, Compliance, English

Job type:

Full-time

• Provide day-to-day support to the Client Support team in billing, invoicing, and documentation.
• Coordinate with commercial teams and clients regarding billing inquiries and transaction follow-ups.
• Verify client data and ensure accuracy of financial information before processing invoices.
• Assist in reconciliation of accounts receivable and resolving outstanding issues with clients.
• Maintain proper documentation of invoices, receipts, and financial correspondence.
• Ensure compliance with internal control processes and company policies.
• Collaborate with internal departments such as Sales, Customer Service, and Supply Chain to resolve finance-related issues.
• Support monthly, quarterly, and year-end closing activities related to client transactions.
• Perform ad hoc duties and reporting as assigned by Finance Supervisor/Manager.
• Functional Skills and Knowledge.
• Bachelor s degree in Accounting, Finance, Business Administration, or a related field.
• 0-2 years of experience in finance, accounting, or client support (fresh graduates are welcome).
• Basic knowledge of accounting principles and financial processes.
• Good communication and interpersonal skills in both Thai and English.
• Proficiency in Microsoft Excel and familiarity with ERP systems (e.g., SAP) is a plus.
• Detail-oriented, organized, and able to manage multiple tasks efficiently.
• Strong team player with a service-minded attitude.
• Education.
• Diploma or professional qualification in Accounting/Finance or a related discipline.
• Requisition Number: 221089 Job Function: Finance

Skills:

Quality Assurance, Assurance, Problem Solving, English

Job type:

Full-time

• Ensure regular execution of the BAU deliverables maintenance and delivery to clients.
• Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization.
• Coordinate with BAU on post-production and pre-delivery checks for clients.
• Act upon the incident management process according to the formalized process and RACI.
• Responsible for quality assurance & resolution of operational escalations - working with Customer Support (which is Accountable / SPOC for client) & Data Operations.
• Attend, contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with client - in alignment with Customer Support.
• Attend and contribute to internal meetings eg. regular CHT, QEM incl. clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation.
• Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication, discussing technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.
• Drive design of operational solutions with the internal and external clients incl. identifying client s needs and translating them into technical specifications in consideration of technical capabilities and limitations Incl. Introduce / suggest the client pro-actively new improvements / new solutions in their databases that results in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQ.
• Prepare and communicate impact analysis on syndicated data at country or category level.
• Capture and share lessons learned related to solved issues.
• Identify gaps and areas for improvement in the process.
• Contribute to resolving elements of regional & global clients queries via collaboration with other countries.
• Accountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for: Database Services (structural changes / change requests, new deliverables setup), incl. Feasibility studies.
• Product Coding.
• Data Quality Issues excl. Coverage & Unusual Trends.
• Support in resolution of other operational client queries, with communication back to Customer Support team for: Data and Methodology Questions.
• Unusual Trends & Coverage (part of Data Quality Issues).
• Triage tickets and cooperate closely with various operations departments to resolve client queries through an efficient workflow - being the only gate way for Commercial teams to Data Ops departments.
• Responsible for ensuring SLA & service standards - for query types Operations Client Partner is responsible for.
• Operational client requests and issues resolution include among others also DDM.
• Use available operational tools to perform all necessary verifications and investigations: Epics, OGRDS, Brandbank product library, eClipse, NRSP, eForte, Discover, CSO/MSDynamics.
• Qualifications Bachelor's Degree or equivalent experience.
• Combination of operational skills and client orientation, demonstrates willingness to understand operational end-to-end processes and able to translate business expectations into technical specifications.
• Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification.
• Good understanding of the local FMCG industry.
• Good relationship management skills to effectively liaise with commercial, clients and various operational teams.
• Well-developed analytical skills and very good attention to details.
• Proactive attitude in recommending suitable solutions, demonstrates a Can-Do & results-oriented attitude.
• Independent in executing tasks, driving progress and working out solutions.
• Ability to work effectively in a team to achieve goals together.
• Problem solving skills.
• Time management skills.
• Strong communication skills in both Thai and English, both verbally and in writing, along with the ability to present complex operational topics simply.
• Good Excel knowledge is a must.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.