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Experience:

5 years required

Skills:

Compliance, Finance, Procurement

Job type:

Full-time

• Optimize internal communication between stores and HQ functions to support retail operation efficiency.
• Assist Head of Retail in overseeing the Retail Operations and ensure compliance with Sephora standards (operation guidelines, merchandising guidelines, audit requirements, customer service, stock monitoring, marketing campaign set up, in-store digital/tech, NSO, store maintenance).
• Support the Country General Manager or Head of Retail on preparation of Retail Opera ...
• Support the Head of Retail in the delivery of retail operations strategy through strong rapport, trust and relationships between store teams, HQ functions and Regional functions.
• Operational Excellence.
• Ensure visual merchandising and space planning within stores adhere to regional guidelines, maintaining brand consistency and maximizing sales potential.
• Work with Store Managers to oversee the operations of our store facilities, processes and procedures and ensuring they are consistently optimised and embedded across the network.
• Ensure compliance to LVMH Code of Conduct and Sephora policies and procedures and conduct regular store audits to enforce adherence to store operations manuals, ensuring consistent execution of processes and procedures across all locations.
• Coordinate regular Store Performance audits with other departments and maintain determined audit score results as a key KPI.
• Continuously refine operational processes to support business needs and growth without compromising quality or client experience.
• Implement loss prevention strategies and ensure compliance to prevent shrinkage.
• Enhance back-of-house efficiency by maximizing storage capacity and optimizing the retail team s health and safety, and ensuring a comfortable and conducive break area.
• Stakeholder Communication.
• Collaborate with Market Retail Training, Marketing, Category, Supply Chain, Finance, and HR teams to implement cross-functional strategy for stores.
• Coordinate and communicate cross-functional topics/actions through centralized communication tools for store teams.
• Ensure smooth flow of information and continuous feedback with respective stakeholders in both HQ and store teams.
• In support of the Head of Retail, partner with Category, Supply Chain and Finance teams on network expansion, development and ongoing fit-outs to ensure the stores are delivered to the standard expected.
• Work with the Animations team and Store Managers to ensure all animations are rolled out seamlessly with minimal disruption to the store operations.
• Liaise with regional retail team on best practice store management and ensure consistency in network look and feel.
• Reports & Presentations.
• Prepare and compile regular (weekly/monthly/annual) and adhoc reports and presentations, such as monthly KPI reports, customer satisfaction, monthly stock adjustment analysis and exception report analysis.
• Provide business results, analysis and follow up on key stores performances with Head of Retail / Store Manager such as Local vs Tourist Report, Store Productivity, BA Productivity, Tools performance and audit results.
• Quarterly store KPIs awards.
• Present and participate actively in Store Operation / SM Meeting.
• Events & Rostering.
• Maintain the store event calendar, coordinating with relevant teams to enable successful execution of events such as Sephora, brand, marketing and training activities.
• Ensure monthly store rosters align with events & activities.
• Store Network.
• Support the Head of Retail to play a key role in the operational roll out of new stores across Thailand.
• Customer Service.
• Act on customer feedback, collaborating with stores to implement necessary changes and improvements to enhance the customer experience. Follow up on the scope of change implementation and report update to ensure the changes are successful.l.
• Vendor Management.
• Responsible for overall procurement process for store supplies to find the best cost execution.
• Ensure the project is completed per the supplier's scope and provide the completion report to Head of Retail. Open a new supplier in COREFA, issue PO related to the work done, scan the documents into the COREFA system.
• Project Management.
• Assist Head of Retail on delivery of retail projects, such as roll out of regional initiatives and new tools.
• Others.
• Any other ad hoc duties assigned.
• The Retail Operations Assistant Manager will report to Head of Retail.
• n/a.
• We would love to hear from you if you have .
• Thai National with a minimum University diploma/degree.
• 5+ years of experience in a customer and commercial-focused retail environment (beauty/fashion preferred).
• 2+ years work experience in Retail operations role.
• 1+ year of Store management responsibility is advantageous.
• Advanced MS Office proficiency (Excel and Power Point proficiency is required).
• Service oriented with great passion for retail industry.
• Comprehensive product, retail and industry understanding.
• Good analytical skills with an eye for detail.
• Strong interpersonal and communication skills with positive mindset.
• Strong organisation skills with ability to handle multitasking.
• SEPHORA
• MAISONSephora s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
• The House provides a superior selection of quality products and always keeps pace with the latest trends.
• The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
• With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
• At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Experience:

No experience required

Skills:

Analytical Thinking, Creative Thinking, Fast Learner, Good Communication Skills, Multitasking, English

Job type:

Full-time

• Bachelor s degree in human resource management, business management, development studies, social sciences, or any related field.
• Knowledge of Thai laws, rules and regulations that apply to the operation of inter-governmental organizations.
• Demonstrated ability to work effectively with a wide range of people.
• Excellent written and verbal communication skills.
• Good leadership and management skills.
• Excellent organizational abilities.
• Strategic thinker, able to manage multiple priorities.
• Ability to stay calm in busy and stressful situations.
• Ability to handle disciplinary issues appropriately.
• Good negotiation abilities.
• Multi-tasking ability.
• Ability to act as a mediator when staff conflicts arise.
• Ability to keep confidential matters confidential.
• Ability to analyze, evaluate, and summarize financial records for accuracy and conformity to procedures, rules, and regulations proficiency in Thai and English.
• At least 1 years of relevant experience in international non-profit organizations.
• Personal Qualities.
• Exceptional attention to detail and accuracy.
• Ability to work effectively in a multi-tasking and multi-cultural environment.
• Demonstrated ability to work as an integrated team.
• Assist the HR and Administrative Officer to plan future personnel needs.
• Advertise positions, recruit, contract, and induct personnel and consultants.
• Prepares payroll by calculating pay, distributing checks, and maintaining payroll records.
• Liaise with government offices for acquisition of expatriate staff visas and work permits.
• Maintain employee and consultant records.
• Monitor staff attendance, track employee leave of absence, and verify employee time charging for payment.
• Manage staff needs; monitor and ensure staff welfare.
• Administer employee performance evaluation, and prepare and discuss summary report with HR and Administrative Officer for decisions on promotion, salary increase, or revision of job description.
• Prepare supporting documents for renewal of contract for staff.
• Prepare recruitment reports for RIMES and project management.
• Advise management team on matters relating to employment law, pay, and redundancy.
• Track employee/ consultant contract end dates and initiate contract renewals/ close-out in close coordination with the HR and Administrative Officer relevant Head of the Department.
• Oversee and monitor all business and employment benefits plans including vendor management, negotiation and renewals processes.
• Assess human resource capacity gaps within Operational Support Department and design and implement training program to upgrade skills from time to time.
• Other relevant duties and responsibilities as assigned by the HR and Administrative Officer and Head of Operations and Programs.