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Experience:

5 years required

Skills:

Assurance, English

Job type:

Full-time

• Oversee the Knowledge Analyst and Quality Control teams to ensure accuracy, standardization, and continuous improvement of knowledge and processes.
• Lead training strategy, including onboarding and upskilling, to improve agent competency and readiness.
• Partner with the Quality Assurance team at Headquarters and Local Operations to drive quality improvement and performance stability.
• Drive engagement and culture initiatives to enhance team morale and retention.
• Strengthen cross-functional alignment and execution across support and operations teams.
• GoalsImprove agent proficiency and reduce dependency on escalations.
• Enhance quality metrics (e.g., CSAT, NPS) through capability development.
• Ensure readiness and scalability for new initiatives and market expansion.
• Build a strong and sustainable support framework.
• Commitment to excellence.
• Committed to data-driven decision-making and results-oriented.
• Clear communication skills.
• Solid knowledge of call center management tools, including monitoring skills, coaching skills, telephone systems, and other technologies.
• Ability to deliver quality results under pressure.
• Fluent in spoken and written English.
• Proficient in MS Office tools.
• Experience5+ years of experience managing and coaching contact center teams with more than 50 members.
• Understanding different cultures; an international background or experience working in an international environment is preferred.
• COPC/6 Sigma/PMP experience is preferred.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
• Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
• Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
• Find out more job opportunities at https://careers.trip.com
• Have a good trip, and see you soon!

Experience:

5 years required

Skills:

SAP, Finance, Industrial Engineering, English

Job type:

Full-time

• Lead the end-to-end ODES deployment project in Thailand, from scoping and planning through to go-live and stabilization.
• Serve as the primary point of contact for all stakeholders local operations teams, regional/global ODES program teams, IT, and third-party vendors.
• Build and maintain a comprehensive project plan including milestones, resource allocation, risks, and dependencies.
• Ensure alignment between the local implementation and the global ODES standard methodology, adopting harmonized processes based on Manhattan Active best practices.
• Coordinate the transition from SAP WM to Manhattan Active WMS, running on Google Cloud Platform (GCP), and ensure integration with the HIP (Hybrid Integration Platform) connecting to SAP S/4 HANA (NEO).
• DC Operations & Process TransformationPartner closely with DC operations teams to map current warehouse processes (Inbound, Outbound, Inventory Management, Co-packing, Labor Management) and design the future-state operating model.
• Champion change management on the DC floor: ensure operators, supervisors and managers are trained, ready, and confident with the new system.
• Oversee UAT (User Acceptance Testing), data migration activities, and cutover planning.
• Identify operational risks related to the go-live and build robust mitigation and contingency plans.
• Stakeholder Management & GovernanceFacilitate project governance meetings (Steering Committees, project reviews, operational readiness reviews).
• Engage and align cross-functional stakeholders: Supply Chain, Logistics, IT, Finance, Customer Care, VAS and QEHS.
• Report progress, risks and issues clearly to senior leadership with actionable recommendations.
• Collaborate with global and regional ODES program teams to ensure Thailand deployment remains on track and aligned with the broader rollout across 42 Distribution Centers globally.
• Performance & Continuous ImprovementDefine and track project KPIs throughout all phases (planning, deployment, stabilization).
• Monitor post-go-live performance and drive resolution of operational issues.
• Capture lessons learned and share best practices with regional teams.
• What You Bring:Bachelor's degree or above in Supply Chain Management, Industrial Engineering, Logistics, Business Administration, or a related field.
• Project Management certification (PMP, PRINCE2, or equivalent) is a strong plus.
• Minimum 5-7 years of experience in Supply Chain, Warehouse Operations, or Logistics project management.
• Proven track record of leading large-scale transformation or system implementation projects in a warehouse or distribution center environment.
• Hands-on experience with WMS systems knowledge of Manhattan Active WMS is a significant advantage.
• Familiarity with SAP (WM or EWM modules) or ERP systems is highly desirable.
• Experience working in FMCG, Beauty, Retail, or Consumer Goods sectors is preferred.
• Prior experience managing IT/business transformation projects with multi-stakeholder environments is essential.
• Skills & CompetenciesStrong project management skills: ability to manage complex plans, multiple workstreams, and competing priorities.
• Solid understanding of end-to-end warehouse processes: receiving, putaway, picking, packing, shipping, inventory management.
• Analytical mindset: ability to translate operational complexity into clear action plans.
• Advanced skills in project management tools (MS Project, Jira, or equivalent).
• Excellent communication and facilitation skills able to present to both shop floor teams and senior executives.
• Fluent in Thai and English (written and spoken).
• Behavioral CompetenciesHands-on leader comfortable on the DC floor as much as in the boardroom.
• Change agent you bring people along on the transformation journey, not just deliver a system.
• Solution-oriented you navigate complexity with pragmatism and resilience.
• Collaborative by nature you bridge operational teams, IT, and business stakeholders seamlessly.
• Entrepreneurial spirit you take ownership, act with accountability, and thrive in a fast-paced environment.
• Why Join Us?Be part of a globally strategic program transforming L'Oréal's supply chain across 42 Distribution Centers worldwide.
• Work at the cutting edge of warehouse technology: Manhattan Active WMS on Google Cloud Platform.
• A unique career-defining opportunity at the crossroads of operations, technology, and business transformation.
• Thrive in an entrepreneurial, diverse, and inclusive environment with strong regional and global exposure.