What is WorkScore™?
What is WorkScore? The blue bar next to each of the jobs indicates how well your profile matches with the job position. To see WorkScore scores you need to complete your profile at least to 80%.
For best matches we recommend to fill as much as you can, up to 100%. You can apply to all jobs, although jobs with higher match percentage are most relevant to your skills, education and background. Even with a low WorkScore percentage, if you really like the job then it still could be a right job for you!
Skills:
Sales, English, Thai
Job type:
Full-time
Salary:
฿20,000 - ฿27,000, negotiable
- Attractive opportunity for fresh graduates and young professionals with previous experience in hospitality, sales, customer service.
- Fast career development as the company is growing fast (20% per month) fueled by international investors' funding, which results in frequent new job openings.
- International work environment.
- Handle incoming customer requests via call in a friendly, empathic and effective manner.
- Take ownership in allocating clients to an appropriate sales.
- Manage and execute projects and administrative tasks, fast, reliable, and with attention to detail.
- At least Bachelor s degree.
- Very good written and spoken English and Thai skills, Chinese is a plus.
- Excellent interpersonal, communication and organizing skills.
- Available and flexible to work in an assigned shift.
- Working Time.
- 5 days/week. 80% Onsite.
- Morning Shift: 9am-6pm (including break).
- Afternoon Shift: 1pm-10pm (including break).
- Apply via DM or send an email to.
- Email: [email protected].
- Subject: Sales Coordinator (English Call Center) - [Your Name].
- Content: Please email your CV and answer the 2 questions below:
- What is your biggest strength/asset that you can bring to PropertyScout?.
- What is your English proficiency level level?.
- What are your salary expectations.
Skills:
Thai, English
Job type:
Full-time
Salary:
negotiable
- Provide accurate, valid and complete information by using the right methods/tools and make sure that all interaction and transaction will be recorded in the system.
- Able to handle incoming chat/calls with relevant product inquiries when needed.
- Strong complaint handling skill and able to provide appropriate solutions and alternatives within the time limits to customers.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Bachelor's degree in related filed.
- At least 1 year experience in the role of customer service representative in call center of Financial, Business Banking or related fields will be advantage.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Professional phone voice and strong communication skills along with active listening.
- Excellent problem-solving.
- Able to work with under pressure.
- Good interpersonal, and teamwork skills.
- Good data entry and typing skills (English 45 words/minute, Thai 35 words/minute).
- Proficient in using Microsoft office.
Experience:
No experience required
Skills:
Good Communication Skills, Problem Solving, Service-Minded
Job type:
Full-time
Salary:
฿15,000 - ฿25,000, negotiable
- Handle customer inquiries over the phone calls and emails that make available by the Bank.
- Manage and resolve customer issues occurred from using the Bank s products & services.
- Escalate customer s complaint, suggestion/feedback to related BU/SU.
- Equiped him/herself with up-to-date knowledge of the Bank s products, services, and servicing channels to be able to provide right information to the customers.
- Familiarize him/herself with the Bank s systems relating to servicing customers including banking systems, ticketing system, etc.
- Qualifiications:
- Bachelor's degree or higher (welcome new graduate).
- If have experience in Banking preferable.
- Have a service mind and talkative.
- Able to work in shift.
- Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.
Experience:
3 years required
Skills:
Problem Solving, Service-Minded, English
Job type:
Full-time
Salary:
฿20,000 - ฿28,000
- Handle inbound and outbound calls in a professional and friendly manner, adhering to established scripts and guidelines.
- Assist customers with a wide range of inquiries, including account balance inquiries, transaction history, product information, and general banking queries.
- Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, loans, or investment opportunities.
- Process customer requests, including address changes, statement requests, and account closures, while ensuring accuracy and compliance with banking regulations.
- Resolve customer complaints or issues by providing prompt and effective solutions, escalating complex cases to the relevant department when necessary.
- Stay up-to-date with the latest banking products, services, and industry trends to provide accurate and reliable information to customers.
- Meet individual and team performance targets, such as call quality, customer satisfaction, and average handling time.
- Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.
Skills:
Microsoft Office, Excel, Thai, English
Job type:
Full-time
Salary:
negotiable
- Responsible for requesting the Acquisition tracking for all Co-brand products.
- To Verify the Acquisition tracking data (all cobrand products).
- To manage and handle with complain cases from acquisition campaigns.
- Daily verify Enrollment file, Verification file, Mile sweep file of UOB KrisFlyer (KF).
- Handle cases of UOB KF, eg enrollment not success, mile sweep not success, questions from call center/branch on unsuccess cases.
- Handle acquisition stock.
- Bachelor's Degree or Higher in Marketing, Business Administration, or related fields.
- Minimum 3 - 5 year experience in the role of financial product management, or insurance product management.
- Well known in banking or fiancial products, espcially in Credit Card or Card products.
- Good command in both of Thai & English (spoken & written).
- Good in interpersonal skill.
- Procicient with Microsoft Office (advaced in Excel is a must).
- Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank s policy.
Skills:
Assurance, Thai, English
Job type:
Full-time
Salary:
negotiable
- Maintain and develop internal support and call center quality standards
- Review a subset of support agents conversations (calls, emails, chat, etc.).
- Assess support interactions based on internal standards.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Analyze all customer service metrics (e.g. CSAT, SLA) and how the support team s performance affects those KPIs.
- Help agents improve their performance with specific instructions and constant support.
- Monitor customer service performance on the agent and team level.
- Report support team s performance to higher-ups.
- Contribute to the team culture in a positive manner.
- 1 - 2 years experience in the customer service space.
- Fully fluent in Thai and English.
- Able to work on a flexible 5-on 2-off work schedule.
- In-depth understanding of industry standards and company policies.
- Good customer, procedure focus, and detail-oriented.
- Strong analytical and problem-solving skills.
- Meticulous and diligent attributes.
- Great team player with the ability to work with others (compromisation).
- Proven track record of analytical skills.
- Great people skills and ability to communicate (negative) feedback.
- Problem-solving capabilities to create meaningful strategies to improve support quality.
- Remark: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
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