Experience:

8 years required

Skills:

Market Research, Research

Job type:

Full-time

• Serve as the insights partner for regional & global client headquarters across APAC.
• Be part of strategic discussions with internal senior stakeholders across Technology, Telecom, Automotive & Financial Services sectors.
• Act as a trusted advisor, anticipating client needs and shaping long-term solutions.
• Commercial & Proposal Ownership.
• Identify and convert regional growth opportunities across existing and new accounts.
• Lead proposal development, costing, and solution design for multi-market initiatives.
• Partner with commercial teams to drive revenue growth and strengthen client portfolios.
• Present NIQ capabilities and leading edge digital and AI solutions to clients and support partnership expansion.
• Insights Integration & Innovation.
• Bring NIQ s Full View to life by integrating across multiple data sources.
• Leverage advanced analytics, segmentation, and modeling to deliver deeper value.
• Advocate new methodologies, digital solutions, and best-practice frameworks across markets.
• Internal Collaboration.
• Collaborate closely with APAC country teams, global COEs, operations, and analytics teams.
• Mentor and guide junior team members indirectly through expertise and project leadership.
• Contribute to thought leadership initiatives, case studies, and regional knowledge sharing.
• Qualifications 8-12+ years of experience in Market Research / Consumer Insights / Analytics preferably across key APAC markets.
• Strong experience working with Technology, Telecom, Automotive, or Financial Services clients.
• Proven track record in managing multi-country projects and senior client engagements.
• Strong analytical capabilities with expertise in custom research methodologies (CX, segmentation, brand equity, pricing etc.).
• Commercial acumen with experience leading proposals and multimarket pitches.
• Highly structured, data driven, and outcome focused, with a strong bias toward clarity, prioritization, and action.
• Exceptional stakeholder management skills, with the ability to influence and communicate effectively at senior and executive levels, both internally and with clients.
• Demonstrated success driving impact across multimarket or regional environments is preferred.
• This is a regional role and is open to candidates based in any Southeast Asia market, including Singapore, Malaysia, Indonesia, Vietnam, Thailand, and the Philippines.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

1 year required

Skills:

Market Research, Research, eCommerce

Job type:

Full-time

• Partner closely with Sales and Customer Success on priority client opportunities.
• Shape client proposals, scope and solution narratives for Shopper, U&A, and Segmentation engagements.
• Ensure proposals & pitches are framed around client business outcomes, while maintaining NIQ best practices on methodologies & execution/processes.
• Support & participate in client conversations, workshops, and executive reviews as a senior insights practitioner.
• Define when and how relevant solution should be proposed.
• Set standards for execution quality, synthesis, storytelling, and outputs.
• Ensure consistent delivery across APAC markets.
• Balance standardization with local flexibility across APAC markets.
• Provide hands-on leadership on complex, high visibility, or cross market engagements.
• Partner with APAC CBI & Brand Sales team and core CS Consulting members to develop playbooks, templates, and repeatable ways of working for owned solutions.
• Capture execution learnings and feed them back into solution improvement and proposal quality.
• Qualifications 10-15+ years of experience in market research, consumer & shopper insights, or related advisory roles, with strong client management and engagement track record.
• Experience in Shopper Insights, Usage & Attitudes (U&A), and Segmentation, with proven ability to translate insight into business decisions.
• Knowledge and understanding of retail & trade channels, ecommerce, especially in context of FMCG will be a plus.
• Experience in shaping shopper narratives, channel strategies, integrating analytics, and advanced measurement methodologies using tech will be preferred.
• Highly structured, data driven, and outcome focused, with a strong bias toward clarity, prioritization, and action.
• Exceptional stakeholder management skills, with the ability to influence and communicate effectively at senior and executive levels, both internally and with clients.
• Demonstrated success driving impact across multi market or regional environments; APAC experience strongly preferred.
• This is a regional role and is open to candidates based in any Southeast Asia market, including Indonesia, Malaysia, Vietnam, Thailand, and the Philippines.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

2 years required

Skills:

Microsoft Dynamics, Microsoft Office, English

Job type:

Full-time

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center.
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details.
• Build, upload, and manage local knowledge articles reflecting the latest local servi ...
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders.
• Provide clear and accurate responses as well as market expertise to stakeholders.
• Achieve competency in NIQ proprietary data mining platform and driving customer s usage and adoption.
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators.
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ s bottom line across the organization.
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ.
• A Little About You.
• Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiative and continue seeking a streamlined approach. Embracing utilization of digital and cloud services. You re always looking for what s next.
• Bachelor Degree from all backgrounds.
• Fresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.).
• A candidate who is intrigued about working in the leading global information and measurement company.
• Proficient in Microsoft Office applications.
• Good communication and visualization skills - interested in storytelling techniques.
• Business English knowledge, both verbal and written.
• Additional Asian language skills is an advantage.
• Ability to work independently and in a team within a virtual environment.
• Open for change, integrity & client centric mindset.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

3 years required

Skills:

Problem Solving, English

Job type:

Full-time

• Build and maintain strong networking and C-suite engagement with key players & Sales personas across broad base of client targets.
• Confidence & credibility to talk to a wide range of decision influencers.
• Demonstrate the highest commitment to sales force penetration and retention.
• Demonstrable knowledge of the CPG and Retail industry, understanding how trade and business needs are changing and how Nielsen s IQ solutions can help solve client business issues.
• Responsible for developing case studies & client testimonials. Present at client/ Retailer events, external industry events.
• Full understanding of Nielsen s IQ portfolio and interconnectedness of different solutions.
• Understanding Client Needs.
• Has a deep understanding of customer business around (pricing, assortment, distribution and execution) and can reframe and challenge the way customers view their businesses.
• Clearly understands the needs of different personas at the client end - Sales, Commercial Directors, Revenue Management, Category Management and Retailers and how a particular solution can deliver outcomes.
• Available during final presentation of results to ensure client satisfaction, actionable recommendations and additional opportunity detection.
• Sales Management.
• Deployment of necessary solutions around personas as part of sales planning process.
• Able to drive team towards sales targets, visibility of all opportunities and risk, ensures the team has tight pipeline and proposal tracking systems.
• Comfortable negotiating with senior clients and knows what levers to use. Clearly links the value of Nielsen's IQ SEFF products and solutions with the price to overcome objections. Pre-empts stakeholder objections and pushes the client to a favorable outcome.
• Planning and Forecasting.
• Owns the business plan: financial target/proposal submission/revenue on hand/pipeline for its group of clients/solutions.
• Takes overall accountability for business planning and implementation. Tracks the financial performance of clients.
• Sound understanding of profitability and EBITDA and how this relates to all proposals and sales.
• Knows how Nielsen s IQ and competitor offerings are priced and is aware of the client budgets.
• Team Management and Collaboration.
• Relentless curiosity to learn from & share with Analytics peers from APAC markets and beyond.
• Team Management if required (including day-today management, check-ins, one to ones, year-end admin. Etc.) Coaching and training of others on the team).
• Works continuously with CBPs, Commercial Leaders, PL, Delivery COE team & other Analytics APAC leaders to ensure that leads and opportunities are picked up, pertinent information about clients is shared and the relevant people are consulted and/or informed of key activity on an account.
• Qualifications 3 - 5 years of experience in CPG Sales, Trade Marketing, Retailer - Key Account, Merchandising.
• Bachelor's Degree.
• Knowledge of sales processes in CPG companies, customers, modern and traditional markets.
• Good knowledge of Nielsen IQ products, services and data preferred.
• Digital knowledge, Salesforce.
• Fluent in English and Thai.
• Proven sales acumen.
• Expertise in (application of) one of Nielsen IQ solutions in Analytics is a plus.
• Excellent problem solving skills, solution oriented and good analytical skill.
• Very good client-facing and communication/presentation skills.
• Financial understanding (eg. P&L, EBITDA) and how this relates to business success.
• Strong Collaboration and Networking skills.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

1 year required

Skills:

Research, Statistics, Market Research, English

Job type:

Full-time

• Maintaining and building an accurate, complete, up-to-date understanding of the market with insightful data and intelligence.
• Accountable for analyses, charting and performing quality checks for analytic reports.
• Assisting in developing analytical solutions, consumer insight recommendation and developing questionnaires aligned with client goals and needs.
• Assisting in preparation of proposals and credential presentations.
• Ensuring timely and quality deliverables and services to clients.
• Providing administrative and operational support in research projects.
• Collaborating with the various internal teams for research projects.
• QualificationsYou will play an essential role in managing research projects from start to finish; supporting the Senior Manager on research design, analysis, reporting through to presenting findings to clients. We will arm you with the best in market research skills and capabilities, through on the job coaching and structured training. You will also be given access to our full range of data and analytics solutions. Whilst we love surveys, we also have plenty of other data to quench your curiosity and wow your clients.
• University graduate in Marketing, Business, Economics, Social Sciences, Mathematics, Statistics or equivalent disciplines.
• one year of working experience in Market Research industry, however, Fresh graduates are encouraged to apply.
• Excellent analytical, communication, and coordination skills.
• Proactive and strive for excellence and a good team player.
• Proficient in Microsoft Excel & PowerPoint.
• Good client service skills and able to communicate and write effectively in English and Thai.
• Additional InformationHybrid based role, must be physically located within job country and candidate must be a Country/Region Resident.
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

Experience:

5 years required

Skills:

Business Development, Negotiation

Job type:

Full-time

• Own revenue targets for supplier-targeted campaigns and ensure KPIs are achieved.
• Develop and execute sales strategies to secure new campaigns and upsell to suppliers.
• Lead proactive pitching of marketing opportunities to suppliers.
• Forecast revenue performance and provide regular updates to management.
• Client Relationship Management.
• Build and maintain strong relationships with suppliers and Retailer team to foster long-term partnerships.
• Represent the supplier during Joint Business Planning (JBP) or Category Review meetings to identify marketing opportunities (where permitted).
• Organize supplier activities or briefings to showcase marketing capabilities and drive engagement.
• Proposal Development & Negotiation.
• Prepare compelling proposals and negotiate pricing and terms with suppliers.
• Ensure alignment with retailer guidelines on promotional mechanisms and artwork standards.
• Proactively come up with ideas to drive revenue and targeted campaigns to suppliers.
• Performance Monitoring & Reporting.
• Track revenue performance and campaign delivery to ensure KPIs are met.
• Collaborate with Client Service (CS) to co-present post-campaign evaluations and insights to suppliers.
• Maintain accurate sales pipeline and CRM records for visibility and forecasting.
• Analyze campaign ROI and recommend improvements for future initiatives.
• A LITTLE BIT ABOUT YOU.
• You are a natural sales individual who thrives on building strong client relationships and driving revenue growth. You identify opportunities early and turn them into impactful commercial wins. With strong negotiation skills, a persuasive communication style, and a strategic mindset, you confidently present solutions that deliver value for suppliers and the business. You are proactive, results driven, and excel in a fast moving, collaborative environment.
• Bachelor s Degree required; Master s preferred.
• Minimum 5 years of working experience in sales, business development, or account management retail or FMCG preferred.
• Preferred prior experience in media agency sales, including selling media solutions/campaigns to brands or suppliers.
• Strong understanding of media objectives, campaign planning fundamentals, and awareness of digital/media KPIs.
• Proven track record of achieving revenue targets and managing high value accounts.
• Strong negotiation and client management skills.
• Ability to gain trust and influence effectively across cross functional teams.
• Strong communication and presentation skills, comfortable engaging stakeholders at all levels.
• Experience working in cross functional, globally distributed teams; international experience preferred.
• Ability to scope requirements, identify tasks, and estimate effort accurately.
• Additional InformationHybrid based role, must be physically located within job country and candidate must be a Country/Region Resident.
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

Skills:

Quality Assurance, Assurance, Problem Solving, English

Job type:

Full-time

• Ensure regular execution of the BAU deliverables maintenance and delivery to clients.
• Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization.
• Coordinate with BAU on post-production and pre-delivery checks for clients.
• Act upon the incident management process according to the formalized process and RACI.
• Responsible for quality assurance & resolution of operational escalations - working with Customer Support (which is Accountable / SPOC for client) & Data Operations.
• Attend, contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with client - in alignment with Customer Support.
• Attend and contribute to internal meetings eg. regular CHT, QEM incl. clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation.
• Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication, discussing technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.
• Drive design of operational solutions with the internal and external clients incl. identifying client s needs and translating them into technical specifications in consideration of technical capabilities and limitations Incl. Introduce / suggest the client pro-actively new improvements / new solutions in their databases that results in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQ.
• Prepare and communicate impact analysis on syndicated data at country or category level.
• Capture and share lessons learned related to solved issues.
• Identify gaps and areas for improvement in the process.
• Contribute to resolving elements of regional & global clients queries via collaboration with other countries.
• Accountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for: Database Services (structural changes / change requests, new deliverables setup), incl. Feasibility studies.
• Product Coding.
• Data Quality Issues excl. Coverage & Unusual Trends.
• Support in resolution of other operational client queries, with communication back to Customer Support team for: Data and Methodology Questions.
• Unusual Trends & Coverage (part of Data Quality Issues).
• Triage tickets and cooperate closely with various operations departments to resolve client queries through an efficient workflow - being the only gate way for Commercial teams to Data Ops departments.
• Responsible for ensuring SLA & service standards - for query types Operations Client Partner is responsible for.
• Operational client requests and issues resolution include among others also DDM.
• Use available operational tools to perform all necessary verifications and investigations: Epics, OGRDS, Brandbank product library, eClipse, NRSP, eForte, Discover, CSO/MSDynamics.
• Job Description Bachelor's Degree or equivalent experience.
• Combination of operational skills and client orientation, demonstrates willingness to understand operational end-to-end processes and able to translate business expectations into technical specifications.
• Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification.
• Good understanding of the local FMCG industry.
• Good relationship management skills to effectively liaise with commercial, clients and various operational teams.
• Well-developed analytical skills and very good attention to details.
• Proactive attitude in recommending suitable solutions, demonstrates a Can-Do & results-oriented attitude.
• Independent in executing tasks, driving progress and working out solutions.
• Ability to work effectively in a team to achieve goals together.
• Problem solving skills.
• Time management skills.
• Strong communication skills in both Thai and English, both verbally and in writing, along with the ability to present complex operational topics simply.
• Good Excel knowledge is a must.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

Skills:

Microsoft Office, Excel, Statistics, English

Job type:

Full-time

• Summarize data in tables, charts, and graphs.
• Analyze and interpret sales data and consumer data + One NielsenIQ portfolio data.
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations.
• Review data for errors and inconsistencies.
• Use internal tools and data sources.
• Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners (CBPs') expectations.
• Interacts with client staff on routine issues.
• Independently discusses analysis design to best answer client questions with CBP/client.
• Discuss design and calculate the Quantified Business Opportunity.
• Drive time/cost-effectiveness on the project.
• Support meeting the COE objectives as a whole.
• Inspire peers and co-workers.
• Qualifications Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture.
• Bachelor s Degree from reputable Universities.
• Fresh Graduate are welcome to apply.
• Strong business and financial acumen (including business environment and client) with excellent analytical skills.
• Understanding of growth and brand strategy.
• Strong communication skills & presentation skills, able to interpret numbers or data by storytelling techniques.
• Ability to work independently and comfortable working in a digitally enabled environment.
• Strong Organizational & interpersonal skills.
• Good client service skills and able to communicate and write effectively in English and Thai.
• Knowledge of Microsoft Office, especially PowerPoint and Excel is required.
• Retail data experience is a plus.
• Basic knowledge in statistics would be an added advantage.
• Additional InformationHybrid based role, must be physically located within job country and candidate must be a Country/Region Resident.
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
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• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.