Skills:

English

Job type:

Full-time

• Review, classify and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Serve as an advocate for the user community.
• Participate in process improvement initiatives that improve quality and efficiency of work.
• Participate in continuous training programs and workgroup discussions for optimal development in the role.
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
• Basic Qualifications/Skills Needed.
• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication in English and Thai.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• Deep familiarity and passion for the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported .
• Ability to work well individually and as part of a team.
• Ability to work differing rotations/shifts and non-standard work hours.
• Flexibility in meeting changing business needs in a fast-paced environment.
• Commitment to quality, efficiency, and effectiveness.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.
• Shift timings/requirements to work weekends and holidays.
• Please note that this role requires you to work on shift rotational basis and you will be working 5 days/ week with 2 consecutive rest days.

Skills:

VoIP, Compliance, ISO 27001, English

Job type:

Full-time

• Provide technical support for workstation, server, network, voice systems, and mobile devices.
• Handle service requests: workstation setup, upgrades, backups, monitoring, and break fix activities.
• Support Active Directory, connectivity issues, VoIP/phone systems, and preventive maintenance.
• Coordinate hardware repairs and vendor engagement.
• Escalate unresolved incidents and collaborate with internal teams and third party providers.
• Ensure endpoint security, patching, and configuration compliance.
• Participate in process improvements and may act as a dedicated support engineer when needed.
• QualificationsBachelor s degree in Engineering (ECE, Computer, Electrical), Computer Science, or IT.
• Minimum 2 years of experience in IT support or related roles.
• Skills in workstation/server/network/voice troubleshooting and PC hardware.
• Good English communication skills.
• Knowledge of ITSM and standards (ISO 20000, ISO 27001, ISO 22301).
• Certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, or MCDST are an advantage.

Skills:

Product Owner, Scrum, Finance

Job type:

Full-time

• Lead functional team for requirement gathering which include workshop planning, work approach and template effort estimation and risk mitigation report to achieve project timeline.
• Facilitate and drive functional workshops to drive desired design outcomes.
• Gather and analyze business requirements and translate them into functional requirements specification or user stories.
• Assess and evaluate business process, business model, and organization to identify areas of improvements, define/propose potential business and technology solution to enhance business performance.
• Define customer journey and/or operational process to serve full life cycle of banking-related process.
• Assist the product owner with creating and maintaining a healthy and ordered product backlog.
• Collaborate with designers and application design team to create the optimal User Experience.
• Provide supports to other workstream such as development, testing and deployment activities.
• Maintain regular communication with stakeholders, providing updates on project progress, risks, and issue.
• At least 5+ years of experiences in core banking implementation.
• Strong knowledge of Core banking processes.
• Ability to work in Agile/Scrum environments and lead cross-functional teams.
• Retail Banking (lending/credit, deposits, channels, digital/mobile/internet banking. Including front and back-office functions/processes).
• Corporate Banking (cash management, transaction banking, trade finance, supply chain finance, corporate lending/credit. Including front and back-office processes).
• Payments (banking payments solutions, payment value chain, understand functional and technical difference between various payments).

Skills:

Oracle, SQL, NoSQL

Job type:

Full-time

• Lead the design and architecture of core banking systems (e.g. Thought Machine, FIS Profile, Systematics, IBS, or other FIS platforms)..
• Ensure alignment with business requirements, regulatory standards, and enterprise architecture principles..
• Technical Leadership.
• Define and drive system modernization, cloud migration, and API driven banking solutions..
• Provide architectural guidance on scalability, security, performance, and resiliency.
• Integration & Customization.
• Design and implement integration strategies between core banking platforms and digital banking, payment systems, and regulatory/compliance solutions..
• Address product limitations and customization requirements, especially within Thought Machine environments..
• Stakeholder Engagement.
• Work closely with business leaders, product owners, developers, and vendors to ensure successful solution delivery..
• Act as a trusted advisor on core banking architecture decisions.
• Performance & Security.
• Ensure systems meet high availability, performance, security, and regulatory compliance standards..
• Innovation & Emerging Technology.
• Stay up to date with AI, GenAI, cloud computing, and digital banking trends..
• Proactively recommend innovative solutions to enhance banking architecture and customer experience.
• Project Delivery.
• Lead end to end project implementation, from planning and design through go live and post implementation support..
• Ensure delivery within scope, timeline, and budget..
• 8+ years of direct experience in core banking architecture and implementation..
• Strong knowledge of banking processes, digital transformation, and regulatory frameworks..
• Hands on experience implementing and architecting solutions on Thought Machine, including understanding its limitations..
• Proven experience with cloud platforms (AWS, Azure, or GCP), microservices architecture, and API integrations..
• Strong background in databases (Oracle, SQL, NoSQL) and DevOps practices..
• Experience working in Agile/Scrum environments and leading cross functional teams..
• Excellent communication, presentation, and stakeholder management skills..
• Ability to work independently and manage multiple complex initiatives.

Skills:

Compliance, Accounting, Finance

Job type:

Full-time

• Lead and oversee daily Accounts Payable operations including invoice indexing, validation, clearing, and payment processing.
• Ensure invoices are processed accurately and within agreed turnaround time and service level agreements.
• Manage payment runs and ensure timely and accurate settlement of vendor invoices.
• Handle AP related queries, exceptions, and escalations, working closely with Business teams.
• Perform and review reconciliations, including vendor accounts and clearing accounts.
• Support month end closing activities including journal entries, accruals, and reporting.
• Ensure compliance with internal controls, approval matrices, and audit requirements.
• Prepare and review operational reports and KPIs related to AP performance.
• Identify process gaps and drive continuous improvement initiatives.
• Provide day to day guidance, coaching, and performance monitoring for the AP team.
• Support knowledge sharing, training, and adherence to standard operating procedures.
• Degree or diploma in Accounting, Finance, or a related field.
• Minimum three to five years of experience in Accounts Payable or PTP operations.
• Prior Team Lead or supervisory experience is strongly preferred.
• Experience in a Finance Shared Service Centre or BPO environment is highly desirable.
• Added advantage if candidate has experience in the insurance industry.
• Hands on experience with invoice processing, payments, reconciliations, journal entries, and reporting.
• Experience working with ERP systems such as SAP or similar platforms is preferred.
• Strong communication, leadership, and stakeholder management skills.
• Ability to work in a fast paced, high volume environment.

Skills:

SAP, Good Communication Skills, Analytical Thinking

Job type:

Full-time

• Design, implement and deploy SAP solutions to achieve defined business goals.
• Be part of the project deliver team, leading and support implementation.
• Responsible to create requirement traceability matrix, design documents, test scripts.
• Drive discussion with client business during blueprint phase to gather requirements, solution design sign off, demo of configured solution, final UAT sign off.
• Maintain skills in SAP applications process design and configuration.
• SAP application design, development, integration, testing, deployment and technical architecture.
• Use Data Services to support client.
• Manage small teams and or work efforts if in an individual contributor role at a client or within Accenture.
• At least 3 years of experience in SAP modules such as FICO, FI-Treasury, FM, CO, MM and DRC or other SAP modules.
• Experience with S/4 Hana is preferred.
• Have good communication skills.
• Have good logical and analytical thinking.
• We're hiring Analyst to Senior Manager Levels.

Skills:

English

Job type:

Full-time

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

Job type:

Full-time

• Define the change vision, acceptance strategy, and roadmap to support large-scale transformation programs.
• Design and execute change initiatives, including developing the required skills, structures, tools, and support mechanisms to drive organizational readiness and adoption.
• Provide expert guidance on Change Management and recommended expertise in Change Analytics, Journey Management, and advanced Stakeholder Management.
• Lead and mentor the change team to ensure high-quality delivery and effective team performance.
• Engage and collaborate with multiple teams across the organization, contributing to strategic decisions and providing cross-team solutions.
• Develop and implement innovative strategies to enhance change adoption and drive business outcomes.
• Facilitate workshops, training sessions, and communication activities to build awareness, understanding, and commitment to change.
• Monitor, measure, and report progress toward the target state, using data-driven insights to assess effectiveness and adjust strategies as needed.
• Foster a culture of continuous improvement, agility, and adaptability within the client organization.
• Partner with leadership to ensure alignment between change initiatives and overall organizational goals.
• 8-12 years of experience in Change Management, Organizational Change, Transformation, or related fields.
• Proven experience leading large-scale change initiatives within complex environments.
• Strong expertise in Change Management; proficiency in Change Analytics and Journey Management is advantageous.
• Advanced capability in Stakeholder Management and influencing senior leaders.
• Excellent communication, facilitation, and leadership skills.
• Ability to solve complex problems, manage multiple workstreams, and deliver outcomes across cross-functional teams.
• Experience working in consulting environments is preferred.