ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways.
• Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
• Normally receives little instruction on day-to-day work and receives general instructions on new assignments.
• Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Microsoft Office, English

ประเภทงาน:

งานประจำ

• Monitor and continuously improve service processes in alignment with HQ guidelines and local CE BU requirements.
• Improve service coverage, service quality, and turnaround time to meet defined service targets.
• Analyze service network coverage and conduct benchmarking against key competitors.
• Establish and develop new authorized service dealers in weak or uncovered areas.
• Conduct service center audits and control service quality based on global standards and service operation KPIs.
• Service Center Improvement.
• Deploy global guidelines for standard CE service center operations, including the implementation of innovative systems to track repair status & enhance visibility for customers and internal stakeholders.
• Monitor service KPIs and provide structured feedback, corrective actions, and improvement solutions to service centers.
• Conduct regular business and performance review meetings with service center owners.
• Sales Support & Premium Service Operations.
• Manage and improve Premium Service operational performance with a strong focus on speed, quality, and customer experience.
• Enhance service quality through standardized operating procedures & engineer qualification control.
• Design and implement new Premium Service schemes aligned with customer pain points to drive sell-out & service revenue growth.
• Sales Collaboration & VOC Management.
• Respond promptly to sales-related VOC and cross-functional collaboration projects.
• Support sales initiatives through close coordination and joint problem-solving activities.
• Conduct onsite visits to key dealers to collect customer VOC and translate insights into actionable service operation improvements.
• Skills and Qualifications.
• Bachelor s degree or higher.
• At least 5 years of working experiences in Customer Service/After-Sales Service field.
• Great customer service skills and experienced with on-site deliver exclusive service to customer.
• Communication in Thai and English - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Ability to work on-site independently and as a team.
• Results Orientation - proven ability to set and exceed established targets and willing to go the extra mile to ensure Customer Satisfaction.
• Ability to work in a multi-cultural environment.
• Flexibility to multi-task, prioritize and manage time effectively without compromising deadlines.
• Adaptability to Change - able to be flexible and supportive, react swiftly to, and able to positively and proactively assimilate change in a rapid growth environment.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, Research, Electronics, English

ประเภทงาน:

งานประจำ

• Drive business growth by filtering and qualifying leads, quickly building a pipeline of opportunities.
• Conduct thorough research to gain a deep understanding of prospect industries and clients.
• Independently lead the sales approach to vertical partners and targeted clients, aiming to meet or exceed sales targets.
• Maximize growth opportunities from existing partners, ensuring strategic plans and activities are in place to meet projections, and develop contingency plans to address challenges.
• Oversee the end-to-end sales and implementation process to ensure successful deal delivery.
• Employ an innovative approach to business development and partnership building.
• Strengthen channels and improve processes through continuous development.
• Collaborate with channel partners to achieve business plans.
• Identify opportunities for change and effectively convey the need for change.
• Develop and execute strategic sales strategies to achieve target growth and revenue numbers.
• Stay updated with current market trends and conditions, maintaining a strong network within the consumer electronics industry.
• Manage operational efficiency and capital budgets.
• Perform other duties as assigned by management.
• Skills and Qualifications.
• Bachelor s degree or higher in business administration, marketing, management, or related fields.
• Minimum 10 years of proven experience in IT or related products, with at least 5 years in a managerial role.
• Experience in Global IT/Telecommunication Business (Vendor or Key Distributor) is an advantage.
• Strong network in large corporations, telecommunication, government, finance, construction, private sectors, and channel management.
• In-depth knowledge of corporate market needs and skilled in addressing them.
• Highly organized and motivated, with a strong track record of building a sales pipeline and exceeding targets.
• Excellent communication and negotiation skills, with high presentation proficiency.
• Strong business acumen for developing and executing complex deal constructs.
• Ability to thrive in a dynamic team environment and perform under tight schedules and high pressure.
• Proficiency in both spoken and written English and computer literacy.

ทักษะ:

Internal Audit, Risk Management, Korean

ประเภทงาน:

งานประจำ

• Review management strategy and performances.
• Review and follow up on management issues related to all Business Units including the Indochina branch.
• Review and forecast Company Evaluation (PIMS) & Monthly Evaluation (RHQ) including lead discussions for Score improvement including send VOC to HQ.
• Support Report request from HQ Internal Audit and Business health check team.
• Support Presentation Preparation and Meeting arrangement for Top Management visits from HQ, RHQ. Local Political, Economic, FX issue-reporting Accident & Misconduct related reporting & follow up.
• CO Closing] Analyze profits and provide insights to all related parties for better decision-making.
• Support Consolidated profit allocation related issues with HQ GBM support team.
• Manage Yearly Management Plan & Monthly Quick, Target Planning Schedule & process from Pre-Simulation to final analysis & reporting to respective GBMs.
• Budget & Investment Control] Monitor budget plan & alert Top management on discrepancies. e.g. SD, Marketing, OPEX. Investment Budget related System management.
• [Policy & Procedure Management] Develop and manage internal policies and processes according to corporate accounting standards and changing business conditions. Deploy new HQ policies and processes to related teams.
• Skills and Qualifications.
• Has a wide range of experience. Uses professional knowledge and company objectives to analyze & resolve complex issues in creative and effective ways.
• Manage & coordinate with multi departments to deliver HQ, RHQ Top management reporting (including President, Korean BM, HODs).
• Manage & coordinate with multi departments related to Policy & Procedure Management and.
• Risk Management to deploy new policies and resolve issues including Special Case resolution.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Sales, Finance, Electronics, English

ประเภทงาน:

งานประจำ

• Lead sell in / sell out performance and revenue targets for assigned Modern Trade accounts.
• Identify growth opportunities through joint business planning, promotion strategy, and channel-specific initiatives.
• Optimize product assortment, pricing, and stock availability to achieve sell-through and profitability goals.
• Strengthen partnership and trade execution.
• Build strong business relationships with key Modern Trade buyers and operations teams.
• Negotiate trade terms, visibility, and promotion execution to enhance brand presence and consumer conversion.
• Ensure all campaigns and activations align with brand direction and channel needs.
• Optimize operations and forecasting accuracy.
• Collaborate with SCM, marketing, and finance teams to improve demand forecasting, replenishment, and allocation planning.
• Monitor and analyze sales, inventory, and ROI to support agile decision-making and minimize aged stock.
• Lead data-driven analysis and improvement actions.
• Analyze sell-out and sell-in data to track performance versus target, identify issues, and propose corrective measures.
• Provide insights on consumer behavior and competitor movement to inform strategic direction.
• Contribute to team capability and cross-functional collaboration.
• Support knowledge sharing, reporting, and sales tools that enhance overall sales efficiency.
• Coach junior team members and promote collaborative teamwork across CE product categories.
• Skills and Qualifications.
• Bachelor s degree or higher in Business, Marketing, or related field.
• Minimum 5 years of experience in Modern Trade or Key Account Management (Consumer Electronics or FMCG preferred).
• Proven track record of achieving sales targets and managing large accounts.
• Strong negotiation, problem-solving, and analytical thinking skills.
• Fast learner with strong agility to handle rapid market and business changes.
• Excellent communication skills in Thai and English.