ทักษะ:

Negotiation, English

ประเภทงาน:

งานประจำ

• Deliver Strategic Value Identify and unlock bottom-line benefits for Mobility Thailand by shaping innovative IT solutions and optimising existing technology assets. Ensure all initiatives align with business strategy, value drivers, and performance KPIs..
• Champion Business-IT Alignment Foster a One Team mindset by partnering closely with business stakeholders to align strategic goals. Influence and challenge the business to maximise value through technology-driven opportunities..
• Lead Collaborative Networks Guide the regional IT natural team and align internal and external IT partners to operate with a unified commercial focus. Build and leverage networks across organisational boundaries to deliver integrated solutions..
• Enable Informed Decision-Making Provide advanced insights and perspectives to business decisions through strong relationships, deep understanding of IT and business landscapes, and awareness of external market trends..
• Shape Future Strategy Define and evolve business and IT strategies to drive growth and transformation. Exploit existing IT capabilities while identifying opportunities for innovation through processes, data, and technology solutions..
• Key Skills.
• Strategic & Visioning.
• Digital Transformation Leadership: Ability to define future-state mobility solutions and articulate a clear technology vision aligned with business priorities..
• Innovation & Discovery: Skilled in identifying emerging technologies, trends, and opportunities to enhance mobility and user experience..
• Enterprise Architecture Awareness: Understanding of how platforms, applications, and data integrate to support scalable and secure solutions..
• Business Partnering.
• Stakeholder Engagement: Strong capability to build trust and influence across business units, translating needs into actionable technology strategies..
• Value Realisation: Competence in framing technology initiatives in terms of business outcomes, ROI, and strategic impact..
• Change Advocacy: Ability to champion transformation and guide stakeholders through ideation and adoption phases..
• Analytical & Conceptual.
• Problem-Solving: Adept at analysing complex business challenges and conceptualizing innovative IT solutions..
• Data-Driven Insight: Ability to leverage analytics for scenario planning, feasibility studies, and prioritization of initiatives..
• Leadership & Behavioral.
• Collaborative Leadership: Inspires cross-functional teams and delivery partners without direct authority..
• Influencing & Negotiation: Skilled in managing priorities and securing alignment among diverse stakeholders..
• Agility & Adaptability: Comfortable navigating ambiguity and adjusting strategies in fast-changing environments..
• Technical Awareness.
• Mobility Ecosystem Knowledge: Familiarity with mobile platforms, connectivity solutions, and security considerations..
• Cloud & Integration Concepts: Understanding of cloud-based architectures and integration patterns for mobility solutions..
• Bachelor's degree in related fields is required (Master's degree is preferred).
• Demonstrated experience in change management project with a proven track record.
• Fluent in both of Thai and English (spoken and written).
• Good financial knowledge and business acumen.
• Experience in payment system is required.
• Background in convenience retail, fuel industry is an advantage.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• No. of Sites: 35-40.
• SELLING & NEGOTIATING (Skill).
• CHANNEL MANAGEMENT (Skill).
• APPLYING CUSTOMER VALUE PROPOSITION (Skill).
• COMMERCIAL & ECONOMIC ACUMEN (Knowledge).
• VALUE CHAIN UNDERSTANDING (Knowledge).
• MANAGING CUSTOMER EXPERIENCE (Skill).
• RETAIL SITE OPERATIONS (Skill).
• Graduate, preferably an MBA, with strong commercial acumen, good analytical, high stakeholder & communication skills.
• Previous sales experience preferred.
• Track record of working independently and proactively.
• Track record of compliance with Shell's HSSE and E&C standards.
• Additional Information.
• There are a total of 19 TM roles being advertised. In your application Pls ensure you are applying the correct application.
• District Central: TM 11, TM12, TM13, TM14, TM 15 (5 Positions).
• Please note that all District central roles look after CO sites only.
• District North/NorthEast: TM 21, TM22, TM24, TM25 (territory boundaries as defined currently) (4 Positions).
• District South: TM31, TM32, TM33, TM34 (territory boundaries have been updated) (4 Positions).
• District East: TM 41, TM 42, TM43, TM44, TM 45, TM46 (territory boundaries have been updated, TM44 is for CO sites only) (6 Positions).
• Work Location(s): TM s will be expected to work in their assigned territories. TMs of the following 9 territories will be based within their territories.
• District North & Northeast (4 Positions).
• TM21 - Chiangmai.
• TM22 - Phitsanulok.
• TM24 - Khonkaen.
• TM25 - Ubonratchathani.
• District South (4 Positions).
• TM31 - Songkhla.
• TM32 - Phuket.
• TM33 - Nakornsrithammarat.
• TM34 - Suratthani.
• District East (1 Position at Nakhorn Ratchasima and 5 Positions at Bangkok).
• TM43 - NakhornRatchasima.
• TMs in District Central and remaining District East TMs will be based in Bangkok and will travel to their respective territories.
• Please note that territory managers are expected to track their development according to Territory Manager Development Roadmap (TMDR) that requires a TM to be stage 1 accredited within first year and stage 2 accredited before second year of assignment.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

ประเภทงาน:

งานประจำ

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a ...

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Assurance, English

ประเภทงาน:

งานประจำ

• Graduated from bachelor's degree as minimum. Preferred related fields i.e. Chemical, Applied Chemical, Industrial Chemical, Chemistry.
• Minimum 1-2 years of working experience in related field (Laboratory, Quality Control, Quality Assurance).
• Good English skill in both verbal and written.
• Able to work as shift work.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Salesforce, Contracts, English

ประเภทงาน:

งานประจำ

• Oversee the designated portfolio by formulating a growth strategy, creating plans, and executing them to achieve both individual and team sales targets, including C4+ margin, volume growth, DSO, and other credit KPIs.
• Consistently adhere to Sales 1st Standards, prioritizing pipeline management, streamlining call planning, and enhancing account management through the utilization of Salesforce tools to boost sales productivity and efficiency.
• Drive aggressive value growth by comprehensively understanding value creation and fi ...
• Assist in crafting innovative and intricate Customer Value Propositions (CVPs) to transition from a supplier to a strategic partner, emphasizing value-driven interactions.
• Stay informed about market trends, competitors' strengths, and weaknesses to identify growth opportunities.
• Enhance value for existing customers and Shell through effective value, cross-selling, and upselling techniques.
• Prioritize the acquisition of new business, particularly targeting gold and platinum customers, in alignment with Fleet Solutions customer strategy.
• Analyze and strategize customer business dynamics, product portfolios, service packages, contracts, pricing, credit terms, and debt management.
• Adhere to HSSE Live Saving Rules and Goal Zero principles, demonstrating proactive.
• responsibility in handling HSSE matters.
• Minimum bachelor s degree/Masters are an advantage.
• Relevant sales experience or minimum 5-7 years experience in sales environment.
• Good working knowledge of the customer operation and financials and knowledge of specialist sources of information in knowledge of Salesforce tools.
• Good knowledge of English both written and verbal.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

CSS, Problem Solving, Assurance, English

ประเภทงาน:

งานประจำ

• Drive best-in-market customer experience and sustainable development of Customer.
• Operations staff throughout maintaining and improving skills and knowledge of Customer Operations Specialists in the changing business environment, as part of the operational teams.
• Day to day tasks involve the delivery of onboarding and functional trainings as well as the connected coaching activities derived from the regional Operations priorities.
• Facilitate onboarding and functional training of new Customer Success Specialists staff in close collaboration with operational teams.
• Deliver training derived from operational needs, from pre-agreed portfolio. Leverage on digital trainings portfolio available for Customer Operations Staff.
• Overall accountability for knowledge management for the respective team, including maintenance, coordination of review and updates of standard operating procedures (SOP), local training materials and work instructions.
• Partner with Team Leaders with regards to CSS skills and knowledge level in order to support solid performance assessment, contribute to development and allow delivery of best-in-market customer experience.
• Lead/drive delivery in specific workstreams under project migration or project deployments.
• Able to lead & facilitate complex problem solving and decision making with business partner to improve processes and ESSA opportunities.
• Innovative in problem solving and bring in new ideas and changes to coaching space to enable realization of ideas with good follow through until project completion.
• Responsible for selected and segmented Quality Assurance (QA), ensuring that quality requirements are fulfilled by CSS in order to provide excellent experience to customers (external and internal) and feedback to supervisor and CSS.
• Minimum of 5 years of related working experience. Experience in End to End operation is preferred.
• Good Proficiency in English level both written and verbal.
• In-depth knowledge of Standard Operating Procedures and Quality Assurance.
• In-depth understanding and knowledge of customer requirements and challenges.
• Strong Continuous Improvement mindset.
• Practical skill in coaching, motivating and persuading techniques.
• Personal leadership skills in promoting customer focus and teamwork spirit while collaborating with Customer Operations teams and other business partners.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Social media, Finance, Digital Marketing, English

ประเภทงาน:

งานประจำ

• Lead Shell Mobility Thailand s digital strategy to grow brand preference and business performance per business plan.
• Aligning with global brand & communications strategies.
• Digital Marketing & Communication.
• Build a strong digital foundation for customer engagement across all touchpoints.
• Drive online-to-offline conversion from mobile to forecourt/storefront..
• Manage Shell s digital channels: LINE Official Account, website, Facebook, mobile app etc.
• Customer Experience & Innovation.
• Develop in-store digital experiences: screens, pickup systems, signage, connected vehicles.
• Create seamless customer journeys across digital and physical platforms.
• Media & Campaign Management.
• Oversee paid, owned, and earned media strategies (search, influencers, partnerships).
• Inspire and manage creative, media, CRM, and digital agencies.
• Ensure relevant and effective digital communication.
• Social Media & Reputation.
• Lead social media community management and social listening.
• Protect and enhance Shell s brand reputation online.
• Performance & Optimization.
• Track digital performance and analyze data for budget and strategy improvements.
• Deliver measurable business impact through well-executed digital campaigns.
• Coordinate with global and local teams to ensure strategic alignment.
• Liaise with internal units (e.g., Corporate Relations, Government Relation, Mobility Sales & Operations, Finance, CP) and cross-functional teams (e.g., NFR, Loyalty, Payment, Brands, Lubricants, Commercial Fuels, Bitumen) to ensure cohesive campaign delivery.
• QualificationsBachelor s Degree with 5+ years in Digital Marketing.
• Strong commercial, strategic and growth mindset.
• Excellent analytical and conceptual thinking.
• High level of self-motivation and personal accountability, with the ability to manage multiple priorities and deadlines independently.
• Excellent stakeholder engagement and communication skills, with a collaborative approach to working across global and local cross-functional teams.
• Adaptable to change and fast-paced environments.
• Fluent in Thai and English (spoken and written).
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Compliance, Contracts, English

ประเภทงาน:

งานประจำ

• Depending on the operating platform, identify gaps in all aspects of site performance (including HSSE, service and people) for sites in geographical area (territory), advise or offer Retailers Shell-recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailers and Shell.
• Maximize all sales development potential through the coaching and motivating of Retailers.
• Participate in Attraction and Selection of the right Retailers.
• Manage and maintain positive Retailers relationships and, supporting Retailers to achieve and maintain top class site performance (including counseling to underperforming sites).
• Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.
• Ensure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals..
• Use People Make the Difference Real Program to drive right behaviors and actions.
• Ensure consistent delivery of Customer Commitment by managing contract compliance using the Territory Manager Site Review (TMSR).
• Ensure and monitor dispensation of correct quality and quantity of products through retail outlets and promote and monitor high standards of customer service, merchandizing and general operations at retail outlets.
• Manage customer complaints for sites in the respective territory..
• Coach, support and advise Retailers using the appropriate tools (thereby closing any identified gaps to the Customer Commitment).
• Ensuring that the Retailers trains and develop their staff and understands the importance of People in delivering the Customer Commitment, sharing and coaching on Shell tools and processes as appropriate.
• To manage the territory assigned in terms of Sales, Network management, marketing and handling challenges of Franchisees/Dealers.
• Act as a business consultant to Retailers on proper management of retail outlets on working capital & inventory management, product loss management, inventory shrinkage, merchandizing and indenting payment terms.
• Set Retailer Business Plans to deliver to achieve volumetric and gross margin targets.
• Identify underperforming sites and take corrective measures to increase Efficiency index of Motor fuels..
• Develop and maintain a strong HSSE culture within territory.
• Check on the compliance of safety regulation and procedures by the dealers and their staff at the station and contribute to the development of a proactive HSSE culture in order to ensure 100% HSSE compliance as per standards..
• Plan and conduct site visits in accordance with Call Planning Cycle tool.
• Develop a touring plan for the territory on a monthly basis and communicate it to the regional sales manager in advance.
• Develop OPA prior to site visit, record actions agreed during the visit in Site Visit Record (SVR) and submit both to regional focal point for corporate memory.
• Implement actions to improve customer experience and brand metrics like Net Promoter Score, Treated Like a Guest assessment and Site essential review gauged through Mystery Motorist Program (MMP), Visual Identity Site Assessment (VISA) and Site Facilities Assessment (SFA).
• Implementation and ongoing support of Marketing and Network initiatives.
• At least a Bachelor's degree and minimum 7 years of relevant work experience.
• Strong experience in Sales (Preferred from FMCG industry).
• Proactive and a risk-taker but strictly within HSSE standards.
• Possess strong commercial acumen, good analytical, high stakeholder & communication skills.
• Fluent in both Thai and English Communication skills including writing, speaking, and reading.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Data Analysis

ประเภทงาน:

งานประจำ

• Responsible and accountable to grow coffee and fresh drink business under Shell Café brand.
• Marketing & Innovation.
• Develop and execute marketing campaigns for coffee and drink offerings.
• Stay updated on beverage trends and introduce innovative menu items.
• Organize in-store events or tastings to boost engagement.
• Sales & Financials.
• Monitor sales performance and implement strategies to meet targets.
• Manage cash handling and assist with financial reconciliation.
• Collaborate with store management on pricing and promotions.
• Operations & Product Quality.
• Ensure the implementation of signature menu and core menu to be available at all sites.
• Ensure all beverages meet quality and presentation standards.
• Monitor inventory levels and order supplies as needed.
• Work with and provide a guideline to a CR operation manager to manage daily operations of the coffee and fresh drink section, ensure cleanliness and hygiene standards in accordance with health regulations.
• Work with a Training Manager to develop training protocol for baristas and beverage staff.
• Conduct regular performance reviews and provide coaching.
• Customer Experience.
• Engage with customers to understand preferences and recommend products.
• Handle customer complaints and resolve issues promptly.
• Promote seasonal specials and new product launches.
• Minimum 2-3 years of experience in food service or beverage retail.
• Strong knowledge of coffee brewing techniques and drink preparation.
• Excellent leadership, communication, and customer service skills.
• Familiarity with POS systems and inventory management tools.
• Passion for coffee culture and beverage innovation.
• Experience in marketing or promotional strategy.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong operational experience in coffee business.
• Strong in both internal and external stakeholder engagement.
• Quantitative thinking & high capability in data analysis.
• Experience in managing the dealer operations.
• Strong in delivery through other skill.
• Ability to work under commercial pressure with stretch targets.
• Ability to manage prioritization, multiple tasks from stakeholders and deliver within challenging deadlines.
• Having Commercial Approach and ability of taking commercial risks.
• Strong in Data analytic.
• Having a fast and agile attitude with sense of urgency.
• Commercial Mindset.
• Resilient manner.
• Sales experience is a plus.
• FMCG experience is a plus.
• Dimensions.
• of Channels: MBA and DO.
• of sites: 220+.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Procurement

ประเภทงาน:

งานประจำ

• Lead the revenue growth of groceries category by over double digits year-on-year basis and increase supplier income.
• Drive the improvement in grocery category plan and execution with a focus of competitive product range, cost of goods, price.
• Looking after supply chain efficiency for wholesale model and direct suppliers in order to optimize pricing, promotion, list fees and supplier income vs order fulfilment, logistic fees and cost of goods.
• Execute 4Ps strategy (Product, Price, Place, Promotion) and create unique customer value propositions, delivering an exclusive Shell experience.
• Coordinate with global and local teams to deploy distinct convenient retail supply chain program such as Connected Freight to increase the supply chain efficiency.
• Maintain the accuracy of convenient retail master data to be over the industrial standard.
• Analyze CR data analytics to maximize sales opportunities through supply strategy between wholesales and direct supplier module.
• Collaborate closely with business partnership - suppliers, retailers, contracting and procurement, to improve supply efficiencies and order fulfilment.
• Partnering with Sales & Operations, lead to ensure flawless implementation of Shell Select /Shell Café on Category Strategies and Category Plan Deployment in current and new operating model..
• Bachelor's degree in related fields as minimum requirements. (Preferred for Master Degree).
• At least 5 years of experience in Convenient Supply Management and Category Management.
• Strong in Data analytic and performance tracker.
• Full understanding of customer journey integrated with convenient retailer market in owned category.
• Understand in supply chains and logistic for convenient retail and category management.
• Understanding of direct & indirect operating models for both CO/ DO platforms.
• Ability to work under commercial pressure with stretch targets.
• Having commercial approach and ability of taking commercial risks.
• Sales & Marketing experience is a plus.
• Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.