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ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• We have a fantastic opportunity for you to be involved in the growth and development of our contact center in Bangkok with a strong focus on people development, motivation and training of staff, and the implementation of procedures and systems.
• Here at Booking.com we work at scale yet we never lose sight of what makes us personal. From the volumes we work with the changes we manage on a daily basis to the daily interactions our teams have we make a direct impact on our customers and our ability to grow. For this reason, we need an experienced Customer Service Manager who is looking for the next career step to join our growing office in Bangkok.
• You will work as part of the site leadership team to ensure incoming multilingual telephone and email customer queries are handled effectively and, most importantly, to the satisfaction of our customers. You re mainly responsible for ensuring that the Bangkok Customer Service Center runs smoothly from an operational perspective.
• This role is ideal for an enthusiastic, international Customer Service Manager with substantial team management experience in a contact centre environment, who is passionate about providing the best possible levels of customer services and has experience with motivating and driving performance improvements within the team.
• B.Responsible:
• The successful organisation and running of an internationally focused Customer Service Centre;.
• The management of the Customer Service Centre daily operation to meet SLA s on both a local and global scale;.
• The recruitment, management, coaching and development of a team of Team Leaders to ensure quality and productivity targets are met, as well as overall responsibility for the development of the contact centre agents through the Team leaders:
• Effective Change Management - knowing how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviours;.
• Conduct regular 1-2-1 meetings with your team to maintain focus and motivation on Customer Service standards and targets;.
• Handle and oversee the management of site operational issues such as facilities and landlords, or other offices/site tasks as appropriate;.
• B.Skilled:
• 5 or more years of contact center/customer service management experience;.
• Minimum of University educational level or equivalent further education;.
• Proven people management skills, including experience of managing large teams and managing middle management;.
• Results-focused with strategic awareness to forecast both in the short and long term;.
• Flexible and able to work various shifts if required;.
• Leadership flair with the skill to motivate others to perform and exceed expectations;.
• Professional, proactive, positive and can-do attitude;.
• Experience of setting up and developing contact centers is an advantage;.
• Analytical skills;.
• Fluent in both written and verbal English and Thai language skills.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Management, Service-Minded, English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Our Customer Service department at Booking.com employs over 7,000 people, speaking 43languages, across 18countries worldwide. We're looking for enthusiastic people managers who pair great leadership skills with management experience in a customer service or contact centre environment to join our growing team in our colourful Customer Service offices in Bangkok, Thailand.
• As a Team Leader in Booking.com Customer Service, you'll empower your people to develop their customer service skills and progress in their chosen career path. This unique position is a great opportunity for an energetic and inspirational people manager to effectively lead, motivate and develop a team of around 15 talented multilingual Customer Service professionals.
• Exercising excellent leadership and communication skills, you'll develop and coach an international team in an environment that embraces change, cultivates service excellence, productivity, teamwork and high self-esteem. In return, we'll offer you a competitive compensation package and an environment in which you can do your best work.
• The offer:
• Annual leave entitlement.
• Quarterly bonus plan.
• Work schedule provided 4-6 weeks in advance.
• Catered lunch or dinner depending on your work schedule.
• Booking.com discount.
• Health insurance.
• Continuous growth potential, and free and on-demand professional training courses.
• Our scale, scope, commitment to our people and our high standards of integrity make Booking.com a great place to work. If you would like to be part of our team in Bangkok and think you can make a difference, click to apply and one of our team will be in touch.
• Take ownership for team results and provide daily leadership to a team of multilingual agents to achieve department targets.
• Be an effective change manager, who knows how to handle periods of change and lead a team through this by displaying motivating and encouraging behaviours.
• Understand development needs and provide coaching, training and support to team members.
• Effectively use business tools to monitor team performance, quality and adherence.
• Create a safe and open team environment where regular and constructive feedback is encouraged.
• Be a role model for company policies and procedures and ensure the team understands and adheres to them.
• Be a voice for continuous improvement providing feedback on opportunities and proactively share best practices.
• Collaborate with the recruitment team in the recruitment process and onboarding of new team members.
• Handle guest (B2C) cases as required.
• Minimum 3 years' plus experience as a people manager or team leader in a customer service or contact center environment;.
• Strong interpersonal skills.
• Experience leading teams in an international, customer-focused environment.
• Strong work ethic; self-directed and resourceful.
• Fluent English and fluent Thai language skills.
• Solution oriented and result driven.
• Proactive, flexible and capable of working independently as well as working in a team.
• Good communication and analytical skills.
• Ability to multi-task & a flexible attitude.
• Eligible to work in Thailand (This position is only open to Thai nationals as there will be no work pass sponsorship for this role.).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Management, Service-Minded, English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Our Customer Service department at Booking.com employs over 7,000 people, speaking 42 languages, across 13 countries worldwide. We're looking for enthusiastic people managers who pair great leadership skills with management experience in a customer service or contact centre environment to join our growing team in our colourful Customer Service offices in Bangkok, Thailand.
• As a Team Leader in Booking.com Customer Service, you'll empower your people to develop their customer service skills and progress in their chosen career path. This unique position is a great opportunity for an energetic and inspirational people manager to effectively lead, motivate and develop a team of around 15 talented multilingual Customer Service professionals.
• Exercising excellent leadership and communication skills, you'll develop and coach an international team in an environment that embraces change, cultivates service excellence, productivity, teamwork and high self-esteem. In return, we'll offer you a competitive compensation package and an environment in which you can do your best work.
• The offer:
• Annual leave entitlement.
• Quarterly bonus plan.
• Work schedule provided 4-6 weeks in advance.
• Catered lunch or dinner depending on your work schedule.
• Booking.com discount.
• Health insurance.
• Continuous growth potential, and free and on-demand professional training courses.
• Our scale, scope, commitment to our people and our high standards of integrity make Booking.com a great place to work. If you would like to be part of our team in Bangkok and think you can make a difference, click to apply and one of our team will be in touch.
• Take ownership for team results and provide daily leadership to a team of multilingual agents to achieve department targets.
• Be an effective change manager, who knows how to handle periods of change and lead a team through this by displaying motivating and encouraging behaviours.
• Understand development needs and provide coaching, training and support to team members.
• Effectively use business tools to monitor team performance, quality and adherence.
• Create a safe and open team environment where regular and constructive feedback is encouraged.
• Be a role model for company policies and procedures and ensure the team understands and adheres to them.
• Be a voice for continuous improvement providing feedback on opportunities and proactively share best practices.
• Collaborate with the recruitment team in the recruitment process and onboarding of new team members.
• Handle accommodation partner (B2B) cases as required.
• Minimum 3 years' plus experience as a people manager or team leader in a customer service or contact center environment;.
• Strong interpersonal skills.
• Experience leading teams in an international, customer-focused environment.
• Strong work ethic; self-directed and resourceful.
• Fluent English and Thai language skills.
• Solution oriented and result driven.
• Proactive, flexible and capable of working independently as well as working in a team.
• Good communication and analytical skills.
• Ability to multi-task & a flexible attitude.
• Eligible to work in Thailand (This position is only open to Thai nationals as there will be no work pass sponsorship for this role.).

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• We have a fantastic opportunity for you to be involved in the growth and development of our contact center in Bangkok with a strong focus on people development, motivation and training of staff, and the implementation of procedures and systems.
• Here at Booking.com we work at scale yet we never lose sight of what makes us personal. From the volumes we work with the changes we manage on a daily basis to the daily interactions our teams have we make a direct impact on our customers and our ability to grow. For this reason, we need an experienced Customer Service Manager who is looking for the next career step to join our growing office in Bangkok.
• You will work as part of the site leadership team to ensure incoming multilingual telephone and email customer queries are handled effectively and, most importantly, to the satisfaction of our customers. You re mainly responsible for ensuring that the Bangkok Customer Service Center runs smoothly from an operational perspective.
• This role is ideal for an enthusiastic, international Customer Service Manager with substantial team management experience in a contact centre environment, who is passionate about providing the best possible levels of customer services and has experience with motivating and driving performance improvements within the team.
• B.Responsible:
• The successful organisation and running of an internationally focused Customer Service Centre;.
• The management of the Customer Service Centre daily operation to meet SLA s on both a local and global scale;.
• The recruitment, management, coaching and development of a team of Team Leaders to ensure quality and productivity targets are met, as well as overall responsibility for the development of the contact centre agents through the Team leaders:
• Effective Change Management - knowing how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviours;.
• Conduct regular 1-2-1 meetings with your team to maintain focus and motivation on Customer Service standards and targets;.
• Handle and oversee the management of site operational issues such as facilities and landlords, or other offices/site tasks as appropriate;.
• B.Skilled:
• 5 or more years of contact center/customer service management experience;.
• Minimum of University educational level or equivalent further education;.
• Proven people management skills, including experience of managing large teams and managing middle management;.
• Results-focused with strategic awareness to forecast both in the short and long term;.
• Flexible and able to work various shifts if required;.
• Leadership flair with the skill to motivate others to perform and exceed expectations;.
• Professional, proactive, positive and can-do attitude;.
• Experience of setting up and developing contact centers is an advantage;.
• Analytical skills;.
• Fluent in both written and verbal English and Thai language skills.