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ทักษะ:
Excel, Tableau
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- ออกแบบโครงสร้าง Data Marketing สำหรับ RueJai App.
- กำหนด Data Fields ที่ต้องเก็บ เช่น.
- Behavioral Data (frequency - feature usage, segmentation, customer journey vs purchase).
- Transaction Data (purchase, repurchase).
- Sale performance (lead/ channel/ target/ success rate).
- Campaign Response Data.
- Marketing Data & Analytics.
- จัดเก็บ รวบรวม วิเคราะห์ บริหารข้อมูลการตลาด Transaction และ Presale.
- วิเคราะห์พฤติกรรมการ การใช้งานแอปพลิเคชั่น ซื้อสินค้าและบริการ และข้อมูลตามอายุบ้าน/ คอนโด.
- สร้าง Lead เพื่อการขาย.
- ร่วมวางแผนและกำหนดกลุ่มเป้าหมายสำหรับแคมเปญการตลาด.
- วิเคราะห์ประสิทธิภาพแคมเปญ เช่น Conversion Rate, Engagement Rate, Retention Rate.
- พัฒนาข้อมูลเพื่อสร้าง Dashboard สำหรับติดตาม OKR ของทีม.
- วิเคราะห์โอกาสสร้างรายได้จากบริการภายในแอป.
- Customer Insight & Segmentation.
- วิเคราะห์ Customer Journey ของลูกบ้านแต่ละ Segment (บ้านแนวราบ / คอนโด).
- สร้าง Segmentation Model เช่น.
- High Engagement Residents.
- Service Heavy Users.
- Passive Users.
- สร้าง Predictive Insight เพื่อหา Upsell / Cross-sell Opportunity.
- Campaign Performance & Personalization.
- จัดทำ Insight Report เพื่อสนับสนุนการตัดสินใจเชิงกลยุทธ์ของทีม Marketing.
- ออกแบบ Targeted Campaign ผ่าน Push Notification / In-app Message / Email.
- วิเคราะห์ Conversion Rate, CTR, Engagement Rate.
- Reporting.
- รายงานผลการดำเนินงานประจำเดือน/ไตรมาส.
- รายงาน OKR.
- VU / MAU/ Growth Rate/ Engagement Rate/ Retention Rate.
- Presales/Revenue.
- สรุป Insight ให้ผู้บริหารในเชิงกลยุทธ์ (ไม่ใช่แค่ตัวเลข).
- รายงาน Incentive ให้พนักงานขาย (Incentive per sale/ channel).
- Support Backend RueJai App.
- นำรายละเอียดข้อมูลการขาย แพ็กเกจต่างๆใส่ในระบบ backend app และจัดเก็บข้อมูลอย่างเหมาะสม.
- Skill ที่ควรมี.
- ชอบตัวเลข และการวิเคราะห์ข้อมูล ชอบตั้งคำถามจากข้อมูลที่เห็น.
- Data Analytics (Excel Advanced, Tableau, etc.).
- Strategic Thinking + Business Mindset.
- เป็น Data Analyst ที่เข้าใจ Marketing.
- ปริญญาตรีหรือสูงกว่า สาขาการตลาด บริหารธุรกิจ สถิติ วิทยาการข้อมูล หรือสาขาอื่นที่เกี่ยวข้อง.
- มีประสบการณ์ด้าน Data Analytics / Marketing Analytics / CRM อย่างน้อย 2-3 ปี.
- สมัครงาน โปรดระบุ Expected Salary.
- Co working Space
- ฟิตเนต
- ประกันสังคม / ประกันสุขภาพ / ประกันชีวิต / ประกันอุบัติเหตุ
- กองทุนสำรองเลี้ยงชีพ
- โบนัสประจำปี
- วันลาพักร้อน เมื่อผ่านทดลองงาน
- วันลา Workation
- วันหยุดพิเศษในเดือนเกิด
- ตรวจสุขภาพประจำปี
- เงินช่วยเหลือสมรส / เงินช่วยเหลือฌาปนกิจ.
- การเดินทาง
- BTS: สถานีพหลโยธิน24
- MRT: สถานีพหลโยธิน
- บริการเรียกรถผ่าน App MuvMi.
- ติดตามข่าวสารจาก SC ASSET ได้ที่
- http://insidesc.scasset.com/.
ทักษะ:
Microsoft Office, Excel, Enthusiastic, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Serve clients in Thai and English for inquiries on different Trip.com products and questions on their bookings;.
- Solve the problems for clients via Call, Chat and Email;.
- Handle clients problems with empathy and patience in a goal-driven environment;.
- Work as part of a high-performing team, supporting and helping colleagues when required;.
- Attend regular team updates;.
- Keep up-to-date with latest promotions and initiatives;.
- Read, understand and follow the Company Policies and Procedures;.
- What you'll Need to SucceedBachelor degree or above, or significant relevant similar experience;.
- Strong communication skills in Thai both verbal and written; fluent in English;.
- Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;.
- Proficient typing abilities with a better than average English -typing speed;.
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;.
- Ability to listen and build rapport quickly;.
- Enthusiastic yet conscientious and diligent approach to work;.
- Completer-finisher with a good attention to detail.
- Ability to touch-type;.
- Passionate about travel.
- Able to work on a shift-based basis. 24/7 or night shift required.
- Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement.
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
- Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
- Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
- Find out more job opportunities at https://careers.trip.com
- Have a good trip, and see you soon!
ประสบการณ์:
ไม่จำเป็นต้องมีประสบการณ์ทำงาน
ทักษะ:
English, Thai
ประเภทงาน:
งานประจำ
เงินเดือน:
฿20,000 - ฿25,000, สามารถต่อรองได้
- Organize and manage events outdoors.
- Prepare equipment and ensure all necessary materials are available.
- Act as a game master and facilitate event activities.
- Handle service providers and coordinate logistics.
- Take care of partners and maintain good relationships.
- Develop and manage partnerships with vendors and event organizers.
- Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
- Manage teams and coordinate event staff effectively.
- Ensure smooth execution of all customer interactions.
- Working Tuesday till Sunday 9:30 - 18:00 ( Six Days).
- Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
- Ability to manage multiple events simultaneously while maintaining high-quality standards.
- Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
- Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
- Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
- Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
- Proficient in both English and Thai, must be a Thai National.
- Strong organizational and customer service skills.
- Team player.
- Comfortable coordinating bookings with service providers and performers.
- Flexible and responsive to messages outside of office hours.
- Ability to ride a scooter is a plus.
- Company phone provided.
- 500 Baht per events organizing.
- Travel and event expenses covered.
- Competitive salary and opportunities for growth within the company.
- Free team lunch every Sunday.
- Website TB: https://teambuildingbkk.com/.
- Website BKK French Touch: https://bkkfrenchtouch.com/party-planner-in-thailand/.
- Website CSR: https://bangkokcsrteambuilding.com/.
- Website Amazing Adventure: https://www.amazingadventurebangkok.com/.
- BKK French Touch Co., Ltd.
- 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
- Khlong Tan, Khlong Toei, Bangkok 10110.
- Location: https://share.google/EFPeBtV9ssfZ90d9B.
ทักษะ:
English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Master s degree or higher in Sustainability, Environmental Management, Business Administration, Economics, or a related field.
- Minimum 10-15 years of experience in sustainability strategy, ESG management, or corporate environmental programs..
- Proven experience in developing and implementing Net Zero or carbon reduction roadmaps..
- Strong understanding of ESG frameworks and reporting standards (e.g., TCFD, GRI, SASB, SBTi, CDP)..
- Demonstrated ability to collaborate across functions and subsidiaries in large organizations.
- Experience in engaging with government agencies, regulators, and external partners.
- Strong analytical, strategic thinking, and stakeholder management skills.
- Excellent communication and presentation skills in both Thai and English..
- (https://krungsri.com/b/privacynoticeen).
- Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
- FB: Krungsri Career.
- LINE: Krungsri Career.
- LinkedIn: Krungsri.
- Talent Acquisition Department
- Bank of Ayudhya Public Company Limited
- 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
ทักษะ:
Finance, Accounting, Risk Management, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Giving advice to functional units in the Bank on matters regarding compliance with laws and regulations of the BOT.
- Communicating to relevant employees/ functional units matters regarding laws and regulations or tendency of Changes in laws and regulations.
- Monitoring operations to ensure compliance with laws and regulations.
- Bachelor's Degree or higher in Laws, Finance, Economics, Accounting, Business, or related fields.
- At least 3-5 years of working experience in Compliance, Audit, Risk Management, or related fields.
- Background in banking businesses or related fields will be preferable.
- Good command of Thai/ English.
- Knowledge of financial products and services, regulatory compliance, and risk and control process.
- Strong understanding of relevant laws, regulations, and industry standards.
- Talent Acquisition Department Bank of Ayudhya Public Company Limited.
- 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
- Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
- (https://krungsri.com/b/privacynoticeen).
- Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
- Only shortlisted candidates will be contacted"
- FB: Krungsri Career.
- LinkedIn: Krungsri.
- LINE: Krungsri Career.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Be responsible for all aspects of the technical relationship with the customer from implementation, product change perspective.
- Build and maintain strong relationships with key technical contacts in named accounts.
- Understand the customer s business and overall technical strategy including relevant data consumption strategy to be able to provide the best options for the customer.
- Hold meetings with the customer when required, either proactively or event triggered. These could be at up to C-Level.
- Leverage other internal resources to provide more expertise around the best options for implementation of the customer s infrastructure.
- Owns the end-to-end implementation change for LSEG products, both LSEG and client initiated.
- Take ownership of any technical issue that a customer may raise during technical implementation and product changes, and proactively liaise with all resolver groups to provide a timely resolution.
- Provide technical advice to customers on all aspects of customer connectivity, product and system usage and upgrades to ensure that the customer is fully ready for the changes.
- Understand the impact that proposed product and system changes will have on customer systems and feed this back to the internal teams.
- Identify all customer readiness activities for assigned projects and act as the customer-facing Technical Lead.
- Liaise with key customer departments for each account during an implementation or upgrade to keep them informed of progress and any issues.
- Partner with Implementation Project Specialist to ensure smooth delivery of customer projects across the entire Customer Implementation and Professional Services.
- Skills/Behaviours Excellent customer facing skills with the ability to understand the customer and communicate at their level.
- Is open and willing to adopt new process and different ways of working.
- Is pro-active and can demonstrate initiative and able to seek out information from the customer and colleagues.
- Willingly puts in the effort to ensure activities are completed on time and to the quality required.
- Is collaborative and has an ability to manage client objections to achieve key objectives.
- Has the ability to analyze and problem solve to find the most appropriate solution for the customer according to requirements and business needs.
- Has the ability to utilize all available resources and tools to investigate and solve customer problems.
- Can maintain a professional approach during periods of heavy workload without close supervision.
- Understanding of market data and the FinTech industry.
- Can form close relationships with the Account Manager and CSM for mapped accounts to adopt a more cohesive service for the customer.
- Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
ทักษะ:
Microsoft Office, CSS, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Bachelor s Degree or at least Diploma or equivalent in any discipline.
- Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
- Work experience:Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Call centre experience is not a must but would be a distinct advantage.
- Required Interpersonal Skills:Customer Service orientation.
- Customer Results/Solutions focussed.
- Customer Expectations Management.
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the extra mile for self-improvement.
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
- Must be able to speak, read and write the required language to support.
- Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
- Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
- Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
- Your attitude and how you behave will determine how our client is perceived by its customers.
- It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
- Customer concerns must be handled positively and professionally.
- Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
- Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound phone calls and email).
- Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
- Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintain and improves quality of service by sharing suggestions and recommendations.
- Keep job knowledge and skills up to date by attending training and continuously learning.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies and procedures set by the company and client.
ทักษะ:
Risk Management, Internal Audit, Excel, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- AML Watchlist Management: Ensure that AML Watchlist is updated in a timely manner upon any change from relevant international bodies, regulators, and MUFG.
- System Enhancement: Coordinate with ITPM, IT Application Owner to provide requirements for FCC related system enhancement / development (e.g. KYC system and Transaction screening system) including UAT testing (both internal and external systems) as a user.
- Advisory: Provide advice, consultation, and training to business unit/support unit o ...
- Policy, Procedure, Operating Manual Setting and Review: Set and review relevant FCC s Policy, Procedures, Operating Manuals.
- Management Reporting: Prepare Management reports to relevant Committees, and BOD when necessary.
- Others: Liaison with MUFG on FCC matters, support FCC Division Head and FCC.A Department Head on FCC.A matters, and other tasks as assigned.
- Bachelor s degree or higher in Law, Business Administration, Economics or related fields.
- Experiences in banking or financial institution on financial crimes compliance, regulatory compliance, risk management, or internal audit for 3-5 years.
- MS Office suite and other data management and data analytic skills (e.g. Excel, SQL, and Access).
- Strong willingness to learn with the ability to acquire new knowledge quickly.
- Possesses foundational knowledge of financial crime s relevant law, regulations, and landscape.
- Good problem solving, analytical, and communication skill.
- Independent, energetic, self-driven for excellence, and sense of ownership.
- Able to work independently and collaboratively, including under pressure.
- Good command in English.
- Talent Acquisition Department Bank of Ayudhya Public Company Limited.
- 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
- Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
- (https://krungsri.com/b/privacynoticeen).
- Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
- Only shortlisted candidates will be contacted"
- FB: Krungsri Career.
- LinkedIn: Krungsri.
- LINE: Krungsri Career.
ทักษะ:
Scrum, Microsoft Office, Excel
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Perform project and program management responsibilities including PMO/ EPMO design/ set up and delivery, program road-mapping design, and manage project management processes utilizing a structured project management methodology and formal tools and approaches.
- Support managing full project life cycle delivery from initiation to deployment including project estimation, planning, tracking, scope control, risks & issues management, resource management and status reporting.
- Manage RAID processes including risks, issues, assumptions and dependencies pertaining to projects and interdependencies across technology, operations and business and prepare RAID dashboards.
- Manage integration roadmap, including changes to technology, processes, risk & governance frameworks.
- Perform change management through the lifecycle of the project and program and drive change adoption.
- Generate and publish project health dashboards/ MIS reports to various stakeholders including data gathering, reporting, trend analysis, and presentation of project metrics.
- Track and Report benefit realization Planned Vs Actual during the course of the project.
- Interface and communicate with program and project team, management and stakeholders.
- Work within defined governance processes, policy and standards.
- Essential Qualifications:Thai nationality / Thai native only.
- Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
- Experience in SDLC delivery methodologies including Agile, Waterfall, Scrum, Kanban.
- Excellent project management skills with demonstrated experience of successfully managing large-scale complex cross-functional team within in a global environment.
- Excellent verbal and written communication skills and stakeholder management skills including experience presenting to executive sponsors and to all levels of technical and non-technical staffs.
- Knowledge of Agile project delivery experience, good to have experience working in Scaled Agile frameworks, Portfolio, Product management using Agile tools and methodologies.
- Must be able to learn, understand and apply new technologies as per the project and program needs.
- Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word), MS Project, MS Server.
- One or more of Industry certifications - PMP, Prince 2, PMI-ACP, CSM, PSM, SAFe, CSPO.
- Knowledge of Primavera / Clarity/ Jira / Confluence / Azure DevOps/ Power BI is an added advantage.
- Good to have experience working with Agile Transformation project, good understanding of waterfall methodologies and JIRA/ADO administration and configuration knowledge.
- If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
- The exceptional EY experience. It s yours to build.
- EY | Shape the future with confidence
- EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
ทักษะ:
Compliance, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- To provide support for company secretary tasks to ensure compliance with Securities and Exchange Act and also coordinate the reporting of information to the Stock Exchange of Thailand (SET) and The Securities and Exchange Commission (SEC).
- To organize efficient meetings for board of directors, as well as shareholders for the company and its affiliates in order to comply with regulations of SET and Public Companies Act.
- Responsible for organizing Thai Oil group's executive meeting.
- EDUCATION (FOR RECRUITMENT).
- Bachelor's degree in Liberal Arts (English), Law or related field.
- EXPERIENCE (FOR RECRUITMENT).
- Experience in corporate support or related filed.
- Have experience in management support document and written Minutes of meeting would be advantage.
- OTHER REQUIREMENTS (FOR RECRUITMENT).
- Good Interpersonal skill and coordinating.
- Strong English language in all skill.
ทักษะ:
Legal, Risk Management, Finance, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Independently, and help to, structure, negotiate and close client transactions to be most advantageous from a legal and business perspective.
- Strategize with senior Contracting lawyers and internal business clients prior to client negotiations.
- Stay abreast of developments affecting the company, its clients, and industries and synthesize the information to incorporate it into company s transactional practices.
- Educate and advise company executives with respect to legal and risk management issues.
- Develop subject matter expertise in one of more areas that benefit Legal and/or our business.
- Participate in developing internal guidelines, toolkits, and packaged knowledge capital on various legal and business issues.
- Support, promote and implement Accenture Legal initiatives.
- Embrace and evolve to gain expertise in seven Contracting attributes, including becoming a pathfinder, an architect, as well as a business-minded, nonconformist, inspired, relevant and technology-enabled contracting lawyer.
- LLB or JD (or equivalent).
- Minimum 2 years of transactional experience in digital, consulting, systems integration, and/or outsourcing areas in roles with increasing responsibility, such experience should be in a law firm or in a fast-paced inhouse role in a relevant industry.
- Minimum of 1 year of experience negotiating intellectual property and data privacy issues.
- Proven negotiator with an understanding of principle-based negotiation strategy and tactics including the ability to present alternatives with proposed solutions.
- Proven ability to efficiently manage a large volume of transactions independently.
- Experience negotiating and drafting technology-based agreements.
- Understand basic principles of finance, accounting, marketing, and management.
- Strong executive presence.
- Good understanding of contracting/risk issues, including IP, as they apply to digital, consulting, systems integration, and outsourcing transactions.
- Excellent oral and written communication skills in English and Thai.
- Accenture is an equal opportunity employer and prohibits discrimination and harassment of any kind. Accenture is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Accenture will not tolerate discrimination or harassment based on any of these characteristics. Accenture encourages applicants of all ages.
- About Accenture.
- Accenture is a leading global professional services company that helps the world s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
- Visit us at www.accenture.com.
- Equal Employment Opportunity Statement.
- We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
ทักษะ:
English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
- Experience engaging with, or presenting to, technical stakeholders or executive leaders.
- Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
- Ability to communicate in English and Thai fluently to support client relationship management in this region.
- Experience promoting technical solutions in Cloud AI.
- Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
- Experience with security concepts (e.g., encryption, identity management, access control, attack vectors).
- Experience building technical strategies to uncover new workloads with customers.
- Experience migrating applications and services to cloud platforms.
- The Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
- As a Platform Customer Solutions Consultant, you will partner with sales teams to differentiate Google Cloud Platform (GCP) to the customers and serve as the customer s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones.
- Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
- Develop and own the technical account plan and strategy, participate in planning and support the business goals.
- Combine sales, programming, and solutions architecture expertise to prove the value of GCP across the portfolio through demos, pilots and workshops.
- Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, and continue to lead the technical engagement in the solution phase.
- Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
- Maintain awareness of progress against the delivery plan, provide support to cross-functional teams during ramp, delivery, migration or implementation phases.
- Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
ทักษะ:
Industry trends, Project Management
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Develop and lead change management strategies and methodologies for the successful execution of various projects and initiatives.
- Collaborate with senior management to create and implement change management plans, ensuring clear communication and understanding throughout the organization.
- Conduct thorough assessments of factors impacting change, including potential risks, challenges, and opportunities.
- Proactively identify and address resistance to change by establishing buy-in from key stakeholders, including employees, management, and external partners.
- Utilize effective communication channels and tools to deliver clear, concise, and timely messages related to changes in business practices and processes.
- Train and mentor employees on change management practices, fostering a positive and collaborative environment conducive to change.
- Collaborate with cross-functional teams to identify areas for improvement in business processes.
- Analyze existing business processes, pinpoint gaps, and recommend and implement process improvements to enhance efficiency and effectiveness.
- Lead project teams to drive the successful implementation of business process improvements, ensuring alignment with organizational goals and objectives.
- Continuously monitor and evaluate the effectiveness of implemented changes, making necessary adjustments as needed.
- Stay up-to-date with industry trends and best practices related to change management and business process management.
- Contribute to support progress update and measurement tracking for the strategic initiatives pipeline.
- Bachelor s degree in business administration, Human Resources, Organizational Development, or a related field (Master's degree preferred).
- Competency require (Knowledge, Skills, Attribute).
- Proven experience (>10 years) in leading change management initiatives within complex organizations.
- Strong knowledge and understanding of change management methodologies, tools, and best practices.
- Experience in process improvement methodologies, such as Six Sigma or Lean, is highly desirable.
- Exceptional project management skills, with the ability to successfully manage multiple projects simultaneously.
- Excellent interpersonal and communication skills, including the ability to influence and motivate stakeholders at all levels of the organization.
- Strong analytical and problem-solving abilities, with a keen attention to detail.
- Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.
- Proficient in using business process management tools and software.
- Relevant certifications in change management or process improvement (e.g., Prosci, BPMN) are a plus.
ทักษะ:
Project Management, Microsoft Exchange, Excel
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Acts as a bridge between the business problems and the technology solutions.
- Supports the analysis, transformation and ultimately works towards resolving business problems with the help of technology.
- Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
- Delivers business projects in line with sponsor requirements and enterprise architecture.
- Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
- Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
- Assists with the resolution of issues pertaining to the service.
- Adheres to and follow the relevant development and support processes.
- Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
- Takes responsibility for delivery of project elements under relevant guidance and supervision.
- Performs any other related task as required.
- To thrive in this role, you need to have:Some understanding of business practices and processes.
- Team player who displays good client service orientation with well-developed administrative and organization skills.
- Some expertise in specific systems, processes and technologies that they will be required to analyze.
- Meticulous attention to detail whilst working under pressure.
- Good verbal and written communication skills.
- Ability to listen empathetically.
- Ability to build rapport and engage effectively with a variety of stakeholders.
- Some knowledge of project management methodology.
- Developing analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives.
- Good documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations.
- Working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio.
- Some understanding of systems generally used in a services organization, for example, ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous.
- Academic qualifications and certifications:Bachelor's degree or equivalent in Business or Information Technology or a related field.
- Project management certification would be advantageous.
- Professional in Business Analysis certification is preferred.
- IIBA Membership required.
- Relevant technology certification(s) required, such as ITIL.
- Required experience:Basic experience as a Business Analyst gained within a technology services environment.
- Basic experience as a system administrator or developer would be advantageous.
- Basic experience in and with all operational aspects of a Services business, preferably with a Systems Integrator.
- Basic experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems.
- Workplace type: Hybrid Working
- About NTT DATA
- NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
- Equal Opportunity Employer
- NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
- Third parties fraudulently posing as NTT DATA recruiters
- NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.
ทักษะ:
Social media
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
- Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
- Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
- Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
- System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
- Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
- Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
- Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Actively participate in SAP implementation projects, contributing to project meetings and coordinating finance and controlling requirements.
- Support the definition and alignment of FP&A and controlling roles and activities within the SAP environment.
- Facilitate interactions between central project teams and local finance teams, ensuring smooth communication and alignment.
- Monitor project progress, identify risks, and follow up on open points related to controlling activities.
- Coordinate with manufacturing sites to support the implementation of standard costing models, including definition, computation, and rollout.
- Support FP&A teams in adapting their controlling processes to the new SAP environment.
- Contribute to process improvements and recommend new ways of working to enhance efficiency and consistency.
- ABOUT YOU
- Master's degree in Finance, Controlling, or a related field.
- Initial professional experience in financial controlling, preferably within a manufacturing or industrial environment.
- Experience participating in ERP or SAP implementation projects, either as an internal project member or external consultant.
- Solid knowledge of SAP FI and CO modules.
- Strong analytical skills with excellent organization and planning capabilities.
- Ability to work effectively in a multicultural and international environment.
- Proactive mindset, curiosity for new ideas, and willingness to challenge existing processes for continuous improvement.
- Professional proficiency in English.
- WHY AMARIS?
- Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
- Trust and Growth: With 70% of our leaders starting at entry-level, we're committed to nurturing talent and empowering you to reach new heights.
- Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
- Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through afterworks, networking events, and more.
- Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
- Equal Opportunity
- Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
- Who are we?
- Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
- Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
- Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
- Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
- As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
- We look forward to meeting you!
ทักษะ:
Salesforce, Mandarin, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Develop strong customer relationships by delivering exceptional technical and analytical support alongside high levels of customer service via phone, email, chat, and other channels as appropriate.
- Identify customers specific support and configuration requirements, set clear expectations, and resolve issues in line with key performance indicators (KPIs).
- Ensure all cases are resolved or escalated to the appropriate stakeholders in a timely manner, in accordance with company service level agreements (SLAs), while priorit ...
- Accurately log all internal and external customer issues in SiteMinder s CRM tool (Salesforce).
- Actively participate in product enhancement initiatives and training sessions (face-to-face, virtual, and self-led).
- Contribute to the development and evolution of SiteMinder products and systems by providing innovative and comprehensive feedback.
- Test compatibility of new features with existing product functionalities and document observations and outcomes.
- Stay up to date with technical and feature developments through workshops, internal communications, and ongoing training.
- Identify opportunities to improve support processes and take ownership of driving process enhancements.
- What you have .
- Fluency in English and Mandarin (spoken and written) with the confidence to engage diverse customers.
- Technical aptitude, ideally within hospitality or hotel tech, with the ability to troubleshoot browser and connectivity issues.
- Experience in a fast-paced, high-volume support environment with SLA/KPI targets.
- Strong analytical mindset. Able to quickly identify root causes and deliver smart, effective solutions.
- Comfortable navigating multiple systems simultaneously while staying organized and detail-focused.
- A natural communicator who can simplify technical concepts for non-technical users.
- Proactive, commercially aware, and motivated by team success.
- Thrives in a remote or hybrid setup and takes full ownership of outcomes.
- Flexible to work shifting schedules, including weekends and holidays; must be based in Thailand or Malaysia.
- Our Perks & Benefits .
- Equity packages for you to be a part of the SiteMinder journey.
- Hybrid working model (in-office & from home).
- Mental health and well-being initiatives.
- Generous parental (including secondary) leave policy.
- Paid birthday, study and volunteering leave every year.
- Sponsored social clubs, team events, and celebrations.
- Employee Resource Groups (ERG) to help you connect and get involved.
- Investment in your personal growth offering training for your advancement.
- Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
- When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
ทักษะ:
Salesforce, Cloud Computing
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Responsible for supporting Thailand Public Sector accounts.
- Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
- Engage with business users to define, create and implement solution prototypes and pilots, and then manage those pilots through their inception to completion.
- The ability to confidently present and articulate the business value of the Salesforce cloud-based application suite and platform to managers and executives of all levels.
- Be an innovator who can create new solutions using out-of-the-box thinking.
- Deliver product, technical, and security related responses on RFPs/RFIs.
- Work as a team player by contributing, learning and sharing new knowledge.
- Demonstrate a working knowledge of how to integrate cloud applications to existing business applications.
- Manage multiple customer engagements concurrently.
- Be self motivated, flexible, and take initiative..
- Required Skills.
- At least 8 to 10 years experience in a comparable pre-sales position, supporting the sales cycle in selling CRM or high value business solutions.
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
- Superior presentation and demonstration skills.
- Experience in multi product solution selling to enterprise customers.
- A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
- Business Analysis and Business case/ROI construction.
- Data modelling skills are desirable.
- Experience selling to Public Sector agencies and statuary bodies are desirable..
- Excellent benefits include:}.
- Private Medical Insurance, Dental Insurance, Health Screening.
- Wellness Reimbursement Programme.
- Education Reimbursement Programme.
- Unleash Your Potential.
- When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
- Accommodations.
- If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
- Posting Statement.
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
ทักษะ:
Social media, Microsoft Office, Compliance, Vietnamese, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Bachelor s degree in any field.
- Fresh graduates are welcome to apply.
- Excellent attention to detail and ability to maintain focus during repetitive tasks.
- Strong understanding of social media platforms and various content types.
- Ability to stay current with evolving content policies and guidelines.
- Analytical and critical thinking skills.
- Ability to work in different shifts rotation (24/7 shifts).
- Ability to work on site for 100%.
- Previous business process outsourcing, customer service, or content moderation experience is a plus.
- Fluent in Vietnamese language and B2 level in English.
- Must be able to speak, read and write the required language to support.
- Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
- Which of the following statements best describes your right to work in Thailand?.
- What's your expected monthly basic salary?.
- How much notice are you required to give your current employer?.
- Which of the following languages are you fluent in?.
- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays).
- Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Review, classify, annotate, categorize, group, mask, or label content related to video, audio, text, image, documents, or other relevant data based on defined guidelines.
- Generate data sets for production and machine learning purposes.
- Actively listen and classify different audio datasets, including human and animal sounds, songs, music, conversations, etc.
- Review and classify emotions, gestures, and other relevant elements in content.
- Annotate images in heat graphs or spectrograms to determine sleeping or active states.
- Understand and stay up-to-date with content policies and guidelines.
- Review online videos, social media, web pages, and advertising content for compliance with policies and guidelines. Content could be in text, image, audio, video, or any other format.
- Identify content that does not comply with requirements and flag it for action.
- Use basic judgment to perform required tasks effectively and accurately.
- Display a strong bias to doing what s right for our community in supporting social media s mission.
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
- Work in a 24/7 shift rotation.
ทักษะ:
Microsoft Office, Social media, English
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Bachelor s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
- Work experience:Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
- Call centre experience is not a must but would be a distinct advantage.
- Required Interpersonal Skills:Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment.
- Positive attitude and willingness to learn and go the extra mile for self-improvement.
- Good reasoning and analytical skills.
- Able to demonstrate critical thinking, a proactive attitude.
- Must be able to speak, read and write the required language to support.
- Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
- Responsibilities (May perform other duties as requested that may not be specifically addressed in this document) Assist our community and help resolve inquiries empathetically, accurately and on time.
- Become and remain knowledgeable about social media products and community standards.
- Make well balanced decisions and personally driven to be an effective advocate for our community.
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
- Display a strong bias to doing what s right for our community in supporting social media s mission.
- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
- Respond to user inquiries with high quality, speed, empathy and accuracy.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
- Review the reported content within agreed turnaround times and standards of quality.
- Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns, and escalate issues outside the company policy to the global team.
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