เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Teamwork, Opera, English, Thai

ประเภทงาน:

งานประจำ

• Greet and escort guests promptly to their rooms.
• eloquently suggesting appropriate.
• personalized recommendations of the property based on the distinctness of the guest and their visit.
• according to ORB Standard.
• Provide check-in and check-out services for guests in a professional manner.
• Provide guests with a quality room orientation.
• Perform professional lobby patrol duties.
• Provide quality service.
• with colleagues.
• to all guests by responding to their requests promptly.
• efficiently.
• and courteously at all time.
• Handle cash drawer properly as outlined in the ORB controller's manual.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
• Communicate clearly with the Night Auditor and Accounts Department.
• including accurately posting transactions and maintaining paperwork according to standard.
• Demonstrate teamwork by cooperating with and assisting colleagues as needed.
• Address special guest preferences recorded in guest history profiles.
• ensure any learned preferences are properly recorded in accordance with ORB SMS standards.
• Stay current with developments and procedures in the hotel by attending daily front office briefings and reviewing the front office communications board regularly.
• THAI nationality only.
• Have been in the relevant working experience for the minimum of 2-4 years in luxury 5 star hotel/resort.
• Dynamic.
• hardworking.
• possess the great service mind.
• Good command of English both written and spoken.
• Familiar with Opera system.
• Bachelor.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Good Communication Skills, English, Thai

ประเภทงาน:

งานประจำ

• Serve as a highly visible and approachable workplace ambassador, proactively engaging with employees and visitors, responding to workplace enquiries and requests, and helping create a welcoming, service-oriented environment.
• Conduct regular floor walks and workplace checks to ensure meeting rooms, collaboration areas, pantries, common spaces, and other workplace facilities are clean, functional, presentable, and ready for use throughout the day.
• Identify and follow up on Facilities and workplace issues, coordinating with Facilit ...
• Support the delivery of an excellent employee and workplace experience, including meeting and event support, workplace activities, visitor requirements, space readiness, and other day-to-day operational needs.
• Build strong relationships with employees, internal stakeholders, and service partners, gathering feedback, identifying opportunities for improvement, and supporting initiatives that continuously enhance workplace experience and service quality.
• Diploma or Bachelor's degree in Hospitality, Business Administration, Facilities Management, Tourism, Communications, or a related discipline, or equivalent relevant experience.
• Min. 1-3 years experience in workplace experience, corporate hospitality, customer service, front-of-house, guest relations, Facilities Management, coworking, hotels, airlines, or another service-oriented environment is highly advantageous.
• Strong customer service and interpersonal skills, with a naturally approachable, proactive, and service-oriented mindset and confidence engaging with employees, visitors, and stakeholders throughout the workplace.
• Highly observant, organized, and hands-on, with the ability to identify workplace issues, coordinate multiple requests, follow through on actions, and maintain consistently high standards of presentation and service.
• Good communication skills in Thai and English, with the ability to collaborate effectively with Facilities teams, vendors, service partners, and employees in a fast-paced multinational workplace.
• Why join Cushman & Wakefield?.
• As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;.
• Being part of a growing global company;.
• Career development and a promote from within culture;.
• An organisation committed to Diversity and Inclusion.
• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
• We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
• We have a vision of the future, where people simply belong.
• That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
• We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
• INCO: "Cushman & Wakefield".

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• บริหารและควบคุมการดำเนินงานประจำวันของแผนก เพื่อให้เป็นไปตามคุณภาพ มาตรฐาน และตรงตามความคาดหวังของลูกค้าในแต่ละวัน.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• กำหนดเป้าหมายและวางแผนการทำงานอย่างชัดเจน เพื่อจัดลำดับความสำคัญ จัดระเบียบ และให้งานบรรลุผลตามที่กำหนด.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• รับมือกับข้อร้องเรียน การระงับข้อพิพาท การแก้ไขปัญหาความขัดแย้ง และการเจรจาเพื่อหาข้อยุติร่วมกับฝ่ายที่เกี่ยวข้อง.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• ควบคุมและวางแผนอัตรากำลังพนักงานให้เหมาะสม เพื่อให้การบริการ การดำเนินงาน และเป้าหมายทางการเงินของแผนกบรรลุผล.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• ส่งเสริมการสื่อสารอย่างต่อเนื่องและสม่ำเสมอกับพนักงาน เพื่อสร้างความเข้าใจในเป้าหมายทางธุรกิจ ถ่ายทอดความคาดหวัง รับรู้และยกย่องผลการปฏิบัติงาน และสร้างผลลัพธ์ที่ต้องการ.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• เข้าใจผลกระทบของการดำเนินงานของแผนกต่อเป้าหมายทางการเงินของสถานประกอบการโดยรวม และบริหารจัดการให้สามารถบรรลุหรือเกินกว่าเป้าหมายที่กำหนด.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• ใช้ทักษะด้านมนุษยสัมพันธ์และการสื่อสารในการเป็นผู้นำ สร้างอิทธิพลเชิงบวก และจูงใจผู้อื่น สนับสนุนการตัดสินใจทางธุรกิจและการเงินอย่างเหมาะสม แสดงถึงความซื่อสัตย์สุจริต และเป็นผู้นำด้วยการเป็นแบบอย่างที่ดี.
• Encourages and building mutual trust, respect, and cooperation among team members.
• ส่งเสริมและสร้างความไว้วางใจ ความเคารพ และความร่วมมือระหว่างสมาชิกในทีม.
• Serving as a role model to demonstrate appropriate behaviors.
• ปฏิบัติตนเป็นแบบอย่างที่ดีในการแสดงพฤติกรรมที่เหมาะสมในการทำงาน.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• ควบคุม ดูแล และบริหารพนักงาน รวมถึงการจัดการงานประจำวันทั้งหมด และมีความเข้าใจในหน้าที่ของพนักงานแต่ละตำแหน่งเพียงพอที่จะสามารถปฏิบัติงานแทนได้ในกรณีจำเป็น.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• สร้างและรักษาความสัมพันธ์ในการทำงานที่เปิดกว้าง โปร่งใส และส่งเสริมความร่วมมือระหว่างพนักงานภายในทีม.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
• ปฏิบัติหน้าที่ควบคุมดูแลทุกส่วนของแผนกต้อนรับส่วนหน้า ในกรณีที่ไม่มีผู้จัดการแผนกต้อนรับส่วนหน้า หรือผู้ช่วยผู้จัดการแผนกต้อนรับส่วนหน้าอยู่ปฏิบัติงาน.
• Provides services that are above and beyond for customer satisfaction and retention.
• ให้บริการที่เหนือความคาดหวัง เพื่อสร้างความพึงพอใจและความภักดีของลูกค้า.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• พัฒนาคุณภาพการบริการ โดยการสื่อสาร ชี้แนะ และช่วยให้พนักงานเข้าใจความต้องการของลูกค้า พร้อมให้คำแนะนำ ข้อเสนอแนะ และการโค้ชรายบุคคลเมื่อจำเป็น.
• Responds to and handles guest problems and complaints.
• ตอบสนองและแก้ไขปัญหาหรือข้อร้องเรียนของลูกค้าอย่างเหมาะสมและมีประสิทธิภาพ.
• Sets a positive example for guest relations.
• เป็นแบบอย่างที่ดีด้านการดูแลความสัมพันธ์กับลูกค้า.
• Empowers employees to provide excellent customer service.
• ส่งเสริมและมอบอำนาจให้พนักงานสามารถให้บริการลูกค้าได้อย่างยอดเยี่ยม.
• Observes service behaviors of employees and provides feedback to individuals.
• สังเกตพฤติกรรมการให้บริการของพนักงาน และให้ข้อเสนอแนะเพื่อการพัฒนาเป็นรายบุคคล.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• ติดต่อและสื่อสารกับลูกค้าเพื่อรับฟังความคิดเห็นเกี่ยวกับคุณภาพของสินค้า ระดับการให้บริการ และความพึงพอใจโดยรวม.
• Ensures employees understand customer service expectations and parameters.
• ทำให้พนักงานเข้าใจมาตรฐาน ความคาดหวัง และขอบเขตของการบริการลูกค้าอย่างชัดเจน.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• เน้นย้ำความพึงพอใจของลูกค้าในการประชุมแผนกทุกครั้ง และมุ่งเน้นการปรับปรุงคุณภาพอย่างต่อเนื่อง.
• Additional.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• ถ่ายทอดและให้ข้อมูลแก่ผู้บังคับบัญชา เพื่อนร่วมงาน และผู้ใต้บังคับบัญชา ผ่านทางโทรศัพท์ เอกสารลายลักษณ์อักษร อีเมล.
• หรือการสื่อสารโดยตรง.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• วิเคราะห์ข้อมูลและประเมินผลลัพธ์ เพื่อเลือกแนวทางที่เหมาะสมที่สุดในการแก้ไขปัญหา.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• แจ้งและ/หรือรายงานข้อมูลที่เกี่ยวข้องให้แก่ผู้บริหาร เพื่อนร่วมงาน และผู้ใต้บังคับบัญชา รับทราบอย่างถูกต้องและทันท่วงที.
• Performs all duties at the Front Desk as necessary.
• ปฏิบัติหน้าที่งานต้อนรับส่วนหน้ากตำแหน่งตามความจำเป็น.
• Runs Front Desk shifts whenever necessary.
• ปฏิบัติงานควบคุมกะงานของแผนกต้อนรับส่วนหน้าเมื่อมีความจำเป็น.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• เข้าร่วมการประชุมของแผนก และสื่อสารเป้าหมายของแผนกต้อนรับส่วนหน้าอย่างชัดเจนและสม่ำเสมอ เพื่อให้เกิดผลลัพธ์ตาม.
• ที่องค์กรกำหนด.
• Bachelor's degree or diploma, with at least 5 years of experience in guest services, front desk operations, or a related professional area.
• สำเร็จการศึกษาระดับปริญญาตรีหรือประกาศนียบัตร และมีประสบการณ์ทำงานอย่างน้อย 5 ปี ในงานบริการลูกค้า งานแผนกต้อนรับส่วนหน้า หรือสายงานที่เกี่ยวข้อง.
• 3 years experience in Front office Supervisor.
• มีประสบการณ์ทำงานในตำแหน่งหัวหน้างานแผนกต้อนรับส่วนหน้าอย่างน้อย 3 ปี.
• Excellent communicate in Thai and English.
• มีทักษะการสื่อสารภาษาไทยและภาษาอังกฤษในระดับดีเยี่ยม.
• Service mind required.
• มีใจรักงานบริการ.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Service-Minded, English, Thai

ประเภทงาน:

งานประจำ

• Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a ...
• Work as a team with colleagues in all departments to ensure timely service and smooth operations. Understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, operations, personal discipline, and grooming. Have a full knowledge of the services and facilities provided by the hotel to answer any questions guests may have. Follow all safety policies to ensure a safe work area. Follow all reasonable work-related requests made by a Manager or Supervisor, even if they are outside your normal job activities, to achieve complete guest satisfaction and service throughout the hotel. Maintain your station in accordance with standards at all times. Develop a complete knowledge of menus. Learn and correctly use the Point of Sale equipment and follow procedures. Maintain strict security measures when entering guest rooms to uphold the privacy rights of our guests. Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction. Clean and break down trays in the dish area, watching for condiments, salt, pepper, sugars, etc. Check out with your supervisor or line manager before leaving your station or the floor for any reason.
• High school certificate, vocational certificate, or diploma in Hospitality, Hotel Management, Food & Beverage, or a related field. 1-2 years of F&B experience in a hotel, restaurant, resort, or cruise environment is preferred. Fresh graduates or candidates with relevant hospitality training may also be considered. Good knowledge of food and beverage service procedures. Good English communication skills. Friendly, service-minded personality with a strong focus on guest satisfaction. Good interpersonal and communication skills. Able to work as part of a team in a fast-paced environment. Professional appearance and positive attitude. Basic knowledge of food hygiene, sanitation, and safety standards. Able to work flexible hours, weekends, evenings, and public holidays. Comfortable working in a river-cruise environment and maintaining high service standards. Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• To anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.
• To be knowledgeable on all facts of the hotel product and services, and the area in which the hotel is located.
• To oversee operations of the bell section and transportation operations. Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Multitasking, English, Thai

ประเภทงาน:

งานประจำ

• Provide accurate information and recommendations regarding Bangkok attractions, restaurants, shopping, entertainment, transportation and local activities.
• Arrange transportation, taxis, private cars, airport transfers, tours and other guest requirements.
• Assist guests with restaurant reservations, sightseeing arrangements, tickets and special activities.
• Provide information regarding hotel facilities, restaurants, spa, recreational activities and other services.
• Maintain comprehensive knowledge of the hotel's products, services, facilities, promotions and operating hours.
• Maintain up-to-date knowledge of local attractions, events, restaurants and transportation options.
• Assist guests with special requests, celebrations, VIP arrangements and personalized experiences.
• Coordinate closely with Front Office, Bell Desk, Guest Relations, F&B and other departments to ensure seamless guest service.
• Follow up on guest requests to ensure they are completed accurately and within the required timeframe.
• Handle guest complaints and service recovery professionally, escalating issues to the Supervisor/Manager when required.
• Maintain accurate records of guest requests, bookings, transportation arrangements and other concierge activities.
• Ensure all external suppliers and service providers meet the hotel's service expectations.
• Assist with luggage, arrival/departure arrangements and other Front Office duties when required.
• Promote hotel facilities, services and appropriate experiences to enhance guest satisfaction and revenue opportunities.
• Maintain a professional appearance and grooming in accordance with Anantara standards.
• Attend daily briefings, training and departmental meetings.
• Follow all hotel policies, SOPs, health & safety and security procedures.
• Perform other duties as assigned by the Concierge Supervisor/Manager.
• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism or a related field.
• Relevant hospitality training or certification is an advantage.
• Minimum 1-2 years of experience in Concierge, Guest Relations, Front Office, Guest Service or a similar guest-facing position.
• Experience in a 5-star hotel, luxury resort or international hotel is highly preferred.
• Experience handling VIP guests and international travelers is an advantage.
• Excellent knowledge of Bangkok attractions, restaurants, shopping, entertainment and transportation.
• Good understanding of hotel operations and guest services.
• Strong knowledge of transportation arrangements, including taxis, private cars, airport transfers and public transportation.
• Good computer skills and familiarity with hotel systems/PMS is an advantage.
• Strong organizational and multitasking skills.
• Excellent problem-solving and follow-up skills.
• Good to excellent command of English, both spoken and written.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

1 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience.
• None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Leadership Skill, HACCP, English, Thai

ประเภทงาน:

งานประจำ

• Coordinate, schedule and supervise Housekeeping team members.
• Conduct regular inspections of guest rooms, public areas and back-of-house areas.
• Ensure cleanliness and service standards meet Anantara brand standards.
• Manage housekeeping supplies, equipment and inventory.
• Train, coach and develop Housekeeping team members.
• Handle guest requests, complaints and follow-up actions.
• Coordinate with Front Office, Engineering, F&B and other departments.
• Monitor adherence to SOP, hygiene, health & safety and HACCP requirements.
• Support manpower planning, productivity and cost control.
• Act on behalf of the Executive Housekeeper when required.
• Minimum 5 years' experience in Housekeeping, with supervisory/leadership experience.
• Previous experience in a luxury hotel/resort is highly preferred.
• Strong knowledge of Housekeeping operations, SOPs and quality standards.
• Good knowledge of hygiene and safety standards.
• Good command in English communication skills.
• Strong leadership and people-management skills.
• Excellent attention to detail.
• Good problem-solving and decision-making skills.
• Strong communication and interpersonal skills.
• Passion for training, coaching and developing team members.
• Able to work flexible shifts, weekends and public holidays.
• Preferred.
• Bachelor's degree or Diploma in Hospitality / Hotel Management or related field.
• Experience in a large luxury hotel/resort.
• Knowledge of Opera / PMS and Microsoft Office.
• Experience in inventory control, scheduling and departmental cost control.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Event Planning

ประเภทงาน:

งานประจำ

• Responsible for selling off-site events and locations.
• Handle all meetings and catering enquiries according to standard procedures.
• Act as a one-stop shop for clients for detailed event planning and work closely with banquet operations, food & beverage management, finance and external suppliers.
• Satisfy the need of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities and services.
• Conduct site inspections, client entertainment and familiarization.
• At least 1-2 years of administrative or coordination experience, preferably within a hotel, banquet, or events environment.
• Proficient in Microsoft Office (Word, Excel, Outlook); familiarity with hotel systems (e.g. Opera, banquet/event management software) is a plus.
• Strong organisational skills with high attention to detail and accuracy in documentation.
• Good communication and interpersonal skills, able to liaise confidently across departments.
• A team player who remains calm and efficient under time pressure.
• Able to work flexible hours, including weekends, evenings, and public holidays, depending on event schedules.
• Additional Information.
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Marketing Strategy, Microsoft Office, Problem Solving, Meet Deadlines, Negotiation

ประเภทงาน:

งานประจำ

• Ensures that owner, preview and rental inventory authorizations, restrictions and rates are consistently monitored and updated within MARSHA (Marriott's Automated Reservation System for Hotel Accommodations) and other applicable systems.
• Monitor owner, preview and rental booking patterns daily basis and modifies inventory authorizations to ensure straight-line availability and maximization of revenue potential as needed.
• Monitor actual reservation bookings against 12-month projections daily to determine ...
• Work closely with the Inventory & Revenue Management (IRM) team responsible for preview inventory. On an on-going basis verify that existing preview inventory allocations will be achieved and if not, determine the best use of available inventory. Conversely, proactively convey any opportunities to increase preview inventory allocations.
• Gather and analyze the appropriate data to develop a Bulk Deposit inventory allocation strategy that balances owner, preview and rental requirements with the opportunity to meet Internal International's demand.
• Gather and analyze the appropriate data to develop the appropriate Marriott Rental Inventory allocation and effectively manage all aspects of the program to ensure we consistently meet or exceed owner's expectations.
• Identify, develop and manage opportunities to increase revenues and decrease costs, preempting problems before they impact our business, anticipating future trends, and developing others as appropriate.
• Maintain a thorough knowledge of existing data within the business and/or procure the required data on a timely basis to ensure that the immediate needs of our internal customers can be met consistently.
• On an on-going basis identify trends, future needs and obstacles to achieving business goals. Surface viable solutions and implement as needed.
• Support enterprise-wide initiatives such as Long-Range Planning (LRP) and Annual Budget process. Utilize all available tools and resources to develop requested forecasts and provide the AVP IRM Market Execution with high level summary to support assumptions. As needed, implement all approved forecast assumptions on a timely basis.
• On a month/period basis utilize all available tools and resources to complete the 12-month projection process and provide AVP IRM Market Execution with high level summary to support assumptions. Implement all approved forecast assumptions on a timely basis.
• Proactively communicate opportunities to increase demand for specified need times to the AVP IRM Market Execution and collaborate with the corporate rental marketing group. Identify viable cost effective/targeted solutions and when applicable implantation.
• roles and responsibilities. Ensure that the required tools and processes are in place to effectively track promotion results and complete the appropriate analysis to quantify the impact of the promotion.
• Proactively monitor on-going rental pricing activity within the market and project on a timely basis the potential impact associated with an upward or downward trend to the resort. Utilize data to develop on-going pricing recommendations, effective implementation of new pricing strategies and provide on-going analysis to monitor results as needed.
• On a weekly basis utilize all available tools and resources to complete the weekly forecast process and provide required reporting to internal stakeholders on or before the day of week requirement.
• Actively participate in on-going period/monthly regional reviews by; preparing the appropriate resources, providing updates regarding the resort and/or market that may impact other resorts within the region and sharing best practices.
• Ensure proper understanding of all Inventory & Revenue Management philosophies and accurate and timely execution and ongoing management of departmental processes.
• As requested, participate in the training and development of new Inventory & Revenue Management associates that may not directly work at your assigned resort. Also provide job shadowing opportunities to internal stakeholders who are interesting in learning about inventory and revenue management.
• Effectively communicate Inventory & Revenue Management philosophies as they pertain to recommended strategies to property staff and other department stakeholders.
• Ensure regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.
• CANDIDATE PROFILE.
• 4+ years of relevant professional experience (travel industry, revenue management).
• Degree preferred.
• Strong problem solving, analytic, and decision-making skills. Ability to interpret data and trends, diagnose problems, and formulate effective action plans to resolve issues.
• Highly developed and effective verbal and written communication skills.
• Ability to explain complex ideas clearly and concisely in a manner appropriate to the audience.
• Proven ability to develop and maintain effective relationships with a broad group of stakeholders.
• High attention to detail and ability to effectively manage multiple projects at the same time. Successfully able to meet deadlines through effective multi-tasking and reprioritization.
• Must possess strong leadership and teamwork skills, but must also be able to work independently.
• Self-motivated.
• Strong desire to continuously learn and develop.
• Ability to travel 5-10% of time.
• COMPETENCIES - Fundamental competencies required for accomplishing basic work activities.
• CRITICAL COMPETENCIES.
• Leadership.
• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Managing Execution.
• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
• Building Relationships.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Generating Talent and Organizational Capability.
• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
• Learning and Applying Professional Expertise.
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Compensation and Benefits - The knowledge of principles, regulatory laws, and application of human resources compensation and benefit methods, including workers compensation and work accident procedures.
• Associate Relations - Knowledge of the broad range of relationships that could impact an employee, employer, or applicant. This includes knowledge of federal and state laws, company policies and practices, and ethical obligations to investigate, evaluate, and recommend an appropriate resolution to an employee or labor relations complaint.
• Recruitment and Hiring - Ability to recruit, interview, and hire qualified candidates. This includes knowledge of best practices for each stage of the selection system.
• Training - The ability to perform training needs assessment analysis, develop training programs, and effectively delivering training modules to employees.
• Payroll - Knowledge of principles and application of human resources hourly and management payroll methods and practices.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Computer Skills - The ability to use HRIS Systems (working knowledge of tools and processes for monitoring and evaluating personnel data), ability to use PeopleSoft software, and ability to use Microsoft Office (excel, word, access, and outlook).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Market Analysis

ประเภทงาน:

งานประจำ

• Develop sales strategies and design promotional campaigns to drive revenue and increase customer traffic.
• Conduct competitor analysis within the area and propose actionable insights to improve service and menu offerings.
• Manage and allocate basic marketing budgets for the branch/store.
• Prepare and summarize daily and monthly Sales Reports.
• Analyze preliminary Profit & Loss (P&L) statements and maintain strict control over Food Cost (specifically for buffet operations) to meet KPIs.
• Utilize POS data to analyze customer behavior and optimize sales performance.
• Enforce Standard Operating Procedures (SOPs) to ensure the highest levels of service and food quality.
• Oversee manpower planning, including staff scheduling and conducting professional training sessions.
• Maintain overall store standards and proactively resolve on-site issues or customer complaints.
• Bachelor's degree or higher in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum 3-5 years of experience in Restaurant Management (direct experience in Buffet Operations is highly preferred).
• Analytical Skills: Strong numerical and analytical skills; proficient in Microsoft Excel or other reporting tools.
• Technical Skills: Deep understanding of POS systems and.
• Attitude: Strong leadership qualities with the ability to work under pressure and a creative mindset for promotional marketing.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Financial Modeling, Microsoft Office

ประเภทงาน:

งานประจำ

• Review term and condition of hotel management agreement, power of attorney, contract and agreement to align under direction with legal team on issuing new hotel management agreement, cash pooling and any addendums to hotel management agreement on competitive set.
• Liaise with legal department on providing support to hotel on POA request and company documents for any of legal.
• related uses and provide necessary required information to legal department on contr ...
• Work with hotel to define OS&E needed for opening, place order and ensure items arrive on time.
• Work with hotel to define staffing structure.
• Ensure best practices are used from existing hotels on new project creating new openings as centers of process.
• excellence.
• Work with AWC Sales & Marketing team to guide hotels own opening sales and marketing process ensuring learnings and knowledge from other AWC market hotels is applied in new property.
• Work with PD and operator design team to ensure hotel operation design is optimized and on time.
• Ensure hotel has complete pre-opening timeline in place 6 months out and is monitored so opening is on plan and on.
• time.
• Degree in business, hotel's business, or related field.
• Previous experience as an analyst or asset management or work in hotel's business minimum 3 years.
• Proficiency in Microsoft Office and industry-related software.
• Financial knowledgeable background with experience in financial modeling.
• Strategically minded with strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Excellent organizational and managerial skills.
• Attention to detail.
• Skilled negotiator.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Project Management, Public Relations, Leadership Skill, Swift, English

ประเภทงาน:

งานประจำ

• Overview Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans a wide range of well-loved brands - from The Pizza Company, Swensen's and Sizzler to Dairy Queen, Burger King, The Coffee Club, Bonchon, The Steak & More, Benihana and more. Driven by a commitment to delivering exceptional customer experiences and achieving the highest standards of satisfaction. We grow by innovating, expanding into new markets and investing in the people who make it all happen. Whet ...
• Responsible for the operations of the company, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.
• Business Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits. Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking. Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines. Ensure crisis management system is followed as requires to maintain efficient operations. Ensure good public relations efforts as requires enhancing and preserving a good company image. Sales Set sales target of the responsible areas and drive sales to ensure achieve target. Evaluate sales trends and take appropriate action plan to close the sales gaps. Provide input to District Manager and Restaurant Manager on local programs to maximize the impact of Local Restaurant Marketing. People With the agreement of the appropriate Human Resources Director and General Manager, take appropriate employment actions to ensure quality of management and proper staffing levels. Lead the team to create, develop and update any related procedures/ systems and operational manual. Coach, counsel and develop District Manager and Restaurant Manager in the achievement of company standards and their personal development plans. Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development. Utilize a communication process to ensure all staff is aware of expectations and performance standards. Ensure that any government regulations are upheld by all management staff. Customer Ensure 100% customer satisfaction at all time Ensure all restaurants operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures. Ensure District Manager and Restaurant Manager resolves customer complaints in a proper and swift manner. Innovation Design and implement process improvements, new tools, and digital solutions that enhance efficiency, speed, and service quality. Support the rollout of new restaurant models, kitchen layouts, and service platforms Develop a clear innovation roadmap that balances creativity, feasibility, and ROI. Manage cross-functional project teams, ensuring timely delivery of pilot initiatives and post-launch evaluation. Use data analytics and customer insights to guide innovation decisions and measure success. Perform other duties as assigned by Operations Director.
• ฺฺBachelor degree in Business Administration or any related fields. Minimum 8 years relevant experience with a minimum of 3 years in.
• management level.
• with international companies. Proficiency in English and computer literate Strong skills in driving for results Strong interpersonal and leadership skills. Strong skills in people management and development. Strong understanding of food and beverage business and customer behavior. Excellent project management, analytical, and problem-solving skills. leading cross-functional innovation projects from ideation to implementation. Creative thinker with a passion for innovation, technology, and guest experience design. Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Quality Assurance, Microsoft Office, Problem Solving, Negotiation

ประเภทงาน:

งานประจำ

• Identify, qualify, and pursue new business opportunities within targeted market segments.
• Build and maintain strong relationships with existing and prospective customers.
• Manage the sales pipeline, including opportunity identification, proposal development, negotiation, and contract closure.
• Develop and implement account plans for strategic customers and key accounts.
• Monitor market trends, competitive activities, and customer requirements to identify growth opportunities.
• Collaborate with technical, operations, and customer service teams to deliver customer solutions and ensure successful project execution.
• Prepare accurate sales forecasts, business plans, and market reports.
• Represent the company at industry events, trade exhibitions, and customer meetings.
• Ensure compliance with company policies, ethical standards, and local regulatory requirements.
• Support regional business initiatives and contribute to the achievement of overall business objectives.
• What You'll Bring.
• Bachelor's degree in food science, food engineering, chemical, or related fields.
• Minimum 5 years of experience in Technical Sales or Business Development, with prior hands-on experience in Production, Quality Control, or Quality Assurance within the food, beverage, dairy, or alcohol industries.
• Strong understanding of Food & Beverage manufacturing processes.
• Results-oriented with high sense of drive and urgency with a positive outlook.
• Ability to implement problem solving techniques in order to resolve customer issues and take corrective action.
• Ability to work independently as well as thrive in a cooperative work environment.
• Proficient in English (spoken and written).
• Proficient in Microsoft Office and CRM tools.
• Continuous professional development with many opportunities for growth.
• Access to a wide variety of internal and external training courses on our learning system.
• Hybrid Working Setup.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• Be part of a high-growth company where your career can thrive.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• Lead hotel construction and development projects from project initiation, design development, procurement, construction, commissioning, and hotel opening.
• Develop and manage overall project schedules, budgets, and resource plans to ensure projects are delivered on time and within budget.
• Coordinate with internal stakeholders including Development, Design, Procurement, Operations, Finance, Legal, and Asset Management throughout the project lifecycle.
• Manage consultants, architects, engineers, contractors, and suppliers to ensure project quality and compliance with company standards.
• Review project designs, drawings, specifications, and construction methodologies to optimize quality, cost efficiency, and operational functionality.
• Monitor construction progress, identify project risks, and implement corrective actions to minimize delays and cost overruns.
• Ensure compliance with building regulations, safety requirements, environmental standards, and corporate governance.
• Conduct regular site inspections, project meetings, and progress reporting to senior management.
• Manage project budgets, variation orders, claims, contract administration, and project documentation.
• Support feasibility reviews, construction monitoring, project reporting, and stakeholder coordination.
• Support hotel pre-opening activities and ensure smooth project handover to Operations.
• Bachelor's degree in Civil Engineering, Construction Management, Architecture, or related field.
• Minimum 7 years of experience in hotel, hospitality, mixed-use, commercial, or large-scale construction projects.
• Lead multiple concurrent hotel development projects, primarily mid-scale, upscale, and luxury hotel developments.
• Proven experience managing projects throughout the full project lifecycle from concept to completion.
• Experience coordinating multidisciplinary teams, consultants, and contractors.
• Good command of English both verbal and written skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Able to travel to project sites nationwide as needed.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Financial Reporting, Microsoft Office, Leadership Skill

ประเภทงาน:

งานประจำ

• Ensure that the restaurant adheres to all health, safety, and legal regulations.
• Oversee inventory management, cost control, and financial reporting.
• Develop and implement marketing strategies to attract and retain customers.
• Collaborate with the culinary team to maintain high standards of food quality and presentation.
• Develop and implement marketing strategies to attract and retain customers.
• Foster a positive and productive work environment for the restaurant staff.
• Continuously seek ways to improve operational efficiency and customer satisfaction.
• Minimum 3 years of experience in a similar restaurant management and Marketing role.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Thorough understanding of food and beverage operations, including inventory management and cost control.
• Proficient in Microsoft Office and other relevant software.
• Excellent communication and interpersonal skills.
• A passion for the hospitality industry and a commitment to providing exceptional customer service.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Financial Modeling, Project Management, Microsoft Office, Power point, Leadership Skill

ประเภทงาน:

งานประจำ

• Explore new business opportunities by building strong relationships with hotel management team, business partners, and stakeholders.
• Act as a project leader, be able to lead the meeting, follow up and monitor result vs compressed timeline (end-to-end process).
• Monitor hotels' revenue and profitability to provide constructive feedback.
• Analyze competitive hotel market supply, trends and recommend strategies to improve operations and high quality service.
• Manage capital expenditure by reviewing and approving capital expenditure budgets and proposals to ensure proper maintenance of hotel.
• Manage major investment projects, performing feasibility study and coordinating with all stakeholders to ensure projects are carried out according to timeline and budget.
• Contribute to the development and implementation of asset improvement policies to enhance value and returns.
• Liaise with all stakeholders and make strategic decisions on major hotel operational issues ensuring any potential risks are dealt with on a timely manner.
• Prepare monthly report about hotels issues and projects updates.
• Ensure hotels are complied with related rules, regulations, sustainability standards (ESG) and best practices.
• Support management in analyzing data and preparing presentations as requested.
• Support special projects and perform other duties & ad hoc tasks as assigned.
• Bachelor's Degree or higher in Business Administration, Finance, Engineering, Economics, or a related field.
• At least 2 years experience in financial feasibility studies, investment analysis and financial modeling in hotel, real estate, mixed-use or related functions.
• At least 1 year experience in hotel operations, preferably within the luxury to economy hotel segment will be an advantage.
• Fluent in spoken and written English (minimum score of TOEIC 800, TOEFEL 500, IELTS 6.5).
• Having experience in a listed company or large corporation will be an advantage.
• Excellent in business transformation, hotel operations and delivering excellent guest and customer experiences, and strategic growth.
• Excellent in project management and business presentation skills in Thai & English.
• Analytical skills to interpret data, identify trends, and make data-driven decisions.
• Proficient in Microsoft Office - Excel for finance, Power BI and PowerPoint.
• Able to travel up-country occasionally and must be able to drive and possess a valid driver's license.
• Ability to work on weekends (in case of emergencies) and irregular hours when required.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Assurance

ประเภทงาน:

งานประจำ

• Coordinate multiple workstreams and stakeholders.
• Track milestones, benefits, risks, and dependencies.
• Prepare transformation dashboards and management reports.
• Support change, communication, and adoption activities.
• Maintain transformation documentation and governance artifacts.
• 2-5 years of experience in PMO, TMO, or transformation roles.
• Strong analytical and coordination skills.
• Experience in large-scale transformation programs is a plus.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It's yours to build.
• EY | Building a better working world.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Industry trends, Procurement, Purchasing, English, Thai

ประเภทงาน:

งานประจำ

• Provide exceptional wine service and personalized recommendations based on guests' preferences, cuisine, occasion, and budget.
• Recommend and execute food-and-wine pairings that complement each venue's culinary concept.
• Conduct professional wine presentations, decanting, and tableside service according to luxury hospitality standards.
• Build strong relationships with guests and create memorable dining experiences.
• Handle wine-related guest inquiries and feedback professionally.
• Wine Program Development.
• Develop, maintain, and continuously improve wine lists across Soho Hospitality venues.
• Source and evaluate new wines, vintages, and beverage products.
• Maintain a balanced and commercially viable wine portfolio across premium, mid-range, and accessible selections.
• Work closely with Culinary and Operations teams to develop wine pairing menus and seasonal beverage promotions.
• Monitor wine industry trends and recommend new products and concepts.
• Sales & Commercial Performance.
• Drive wine and beverage sales through effective recommendations, upselling, and guest engagement.
• Increase average beverage spend per guest and overall beverage revenue.
• Promote premium wines, reserve labels, and special beverage offerings.
• Support wine dinners, tasting events, brand activations, and promotional campaigns.
• Contribute to outlet and company revenue targets through strategic beverage initiatives.
• Inventory & Cost Control.
• Manage wine inventory, ordering, stock rotation, and cellar organization.
• Conduct regular stock counts and inventory reconciliations.
• Minimize wastage, breakage, spoilage, and inventory variances.
• Ensure proper storage, handling, and preservation of wines and premium beverages.
• Monitor beverage costs and identify opportunities to improve profitability.
• Coordinate with Purchasing and Finance teams on procurement and inventory control.
• Training & Team Development.
• Develop and deliver structured wine training programs for restaurant teams.
• Train staff on wine fundamentals, food & wine pairing, wine service standards, upselling techniques, and beverage knowledge.
• Coach and mentor Restaurant Managers, Supervisors, Bartenders, and Service Teams.
• Support beverage training and onboarding for new employees.
• Promote a culture of beverage excellence across Soho Hospitality venues.
• Supplier & Industry Relations.
• Build and maintain strong relationships with wine importers, distributors, and suppliers.
• Participate in supplier tastings, product evaluations, and industry events.
• Work with suppliers to secure promotional support and staff training opportunities.
• Stay updated on market developments and emerging beverage trends.
• Compliance & Standards.
• Ensure compliance with Thai alcohol regulations and licensing requirements.
• Promote responsible alcohol service.
• Follow Soho Hospitality SOPs, service standards, and operational policies.
• Maintain high standards of professionalism, hygiene, and workplace safety.
• Minimum 3 years of experience as a Sommelier, Senior Sommelier, or Senior Beverage Professional.
• Hotel experience is required.
• Experience in luxury hotels, fine dining restaurants, premium hospitality venues, or Michelin-starred establishments is highly preferred.
• Proven experience in wine sales, guest engagement, wine program management, inventory control, and team training.
• Experience in an upscale international restaurant environment is highly desirable.
• Diploma or Degree in Hospitality Management, Hotel Management, Food & Beverage Management, Wine Studies, or a related field is preferred.
• Professional Certifications - Preferred.
• WSET Level 2 or Level 3.
• Certified Sommelier.
• Certified Wine Professional (CWP).
• Other internationally recognized wine qualifications.
• Old World and New World wines.
• International wine regions and appellations.
• Grape varieties and vintages.
• Champagne and sparkling wines.
• Fortified and dessert wines.
• Premium spirits and digestifs.
• Wine storage and cellar management.
• Beverage costing and profitability.
• Skills & Competencies.
• Excellent guest service and communication skills.
• Strong wine sales and upselling abilities.
• Excellent training and coaching skills.
• Strong commercial awareness and business acumen.
• Inventory management and cost-control skills.
• Excellent organization and planning.
• Strong attention to detail.
• Professional appearance and grooming.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong English communication skills.
• Beverage revenue growth.
• Wine sales contribution to total beverage revenue.
• Average beverage spend per guest.
• Premium wine sales performance.
• Beverage cost percentage.
• Inventory accuracy and variance control.
• Guest satisfaction.
• Staff beverage knowledge and training results.
• Number and effectiveness of wine training sessions.
• Performance of wine promotions, pairing menus, and wine events.
• Why Join Soho Hospitality?.
• Work with leading hospitality concepts in Thailand, including Above Eleven, Charcoal Tandoor Fire Grill, and other premium venues within the Soho Hospitality portfolio.
• Work with an international beverage program and diverse, high-end clientele.
• Opportunity to contribute to the development of wine and beverage programs across multiple venues.
• Career growth opportunities within a dynamic and expanding hospitality group.
• Access to supplier training, wine tastings, and professional development opportunities.
• Opportunity to make a direct impact on the growth and success of Soho Hospitality's beverage program.
• How to ApplyIf you are passionate about wine, luxury hospitality, and creating exceptional guest experiences, we would love to hear from you.
• About us.
• Soho Hospitality operates some of Thailand's most renowned hospitality concepts, including Above Eleven, Charcoal Tandoor Fire Grill, and other premium venues within the Soho Hospitality portfolio. The company is a dynamic and expanding hospitality group based in Bangkok, Thailand.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Service-Minded, Teamwork, English

ประเภทงาน:

งานประจำ

• MSpa is the spa and wellness division of Minor Hotels, operating over 70 award-winning spas worldwide across some of the most renowned hotel and resort brands in the world. Our journey began in Thailand in 1999 with Mandara Spa, and has since grown to encompass the celebrated Anantara Spa and AvaniSpa brands, alongside bespoke wellness concepts crafted for individual properties. Rooted in Asian wellness heritage and driven by a commitment to innovation, MSpa continues to evolve - from immersive wellness programmes and in-house concepts to collaborations with leading wellness and me ...
• To support management in the daily operations of Bangkok LIFE and ensure a seamless, personalised and high-quality guest experience. The position will be the first point of contact for guests and is responsible for creating a warm, professional and service-oriented experience throughout the guest journey.
• Be the first point of contact for guests and ensure all interactions are warm, professional and service-oriented. Build and maintain strong relationships with guests and members, understanding their needs, preferences and wellness goals. Follow up with guests and members after their visits to encourage continued engagement and repeat visits. Handle guest enquiries, requests and complaints professionally and ensure appropriate follow-up. Identify opportunities to introduce relevant Bangkok LIFE programmes and experiences based on the guest's needs, within the scope of the role and approved guidelines. Coordinate with the Medical and Wellness teams when guests require further consultation or professional advice. Maintain accurate guest profiles, preferences and relevant service information in the system. Longevity, Wellness & Biohacking Knowledge Develop a good understanding of Bangkok LIFE's longevity, wellness, biohacking, medical and recovery services. Be able to confidently explain the purpose, benefits, duration and process of our programmes and treatments to guests. Understand the difference between wellness services and medical services and refer guests to the appropriate doctor or medical team when medical advice is required. Stay informed about new treatments, equipment, programmes and promotions. Support guests in understanding their personalised wellness journey and recommend appropriate next steps based on approved programme guidelines. Ensure that all information provided to guests is accurate and aligned with approved medical and marketing communication. Reservations & Guest Services Answer all incoming phone calls and enquiries in a professional and friendly manner. Respond to guest enquiries regarding programmes, treatments, availability, duration and pricing. Schedule appointments efficiently and coordinate availability with the Medical and Wellness teams. Suggest appropriate alternatives when the guest's preferred appointment or service is unavailable. Confirm appointment times, cancellation policies and relevant information before ending calls. Support online bookings and enquiries through relevant digital channels. Guest Experience & Brand Representation Conduct Bangkok LIFE facility tours for guests, members, hotel guests, media, travel agents and partners. Present Bangkok LIFE's brand positioning and explain our Longevity & Biohacking concept in a clear and engaging manner. Ensure the guest journey is consistent with Bangkok LIFE's service standards and positioning. Communication & Teamwork Maintain good working relationships with guests, members, colleagues, Mspa and St Regis Hotel. Support ongoing English communication and service dialogue training related to wellness and longevity services. Communicate effectively with the Medical and Wellness teams to ensure accurate information is provided to guests. Participate in training and development activities to continuously improve product knowledge and guest service skills. Carry out other duties as assigned by management.
• Position.
• Bachelor's Degree in any related field. Minimum 2 years' experience in hospitality, wellness, spa, healthcare, medical services, fitness or luxury guest relations. Experience in wellness, longevity, biohacking or medical wellness would be an advantage. Strong customer relationship management and guest service experience. Experience in sales, membership or relationship management would be an advantage. Good understanding of luxury hospitality and personalised guest service. Personnel.
• Fluent in spoken and written English. Excellent communication and interpersonal skills. Confident and professional when communicating with guests. Positive attitude, service-minded and team-oriented. Well groomed and professional appearance. Strong relationship-building and follow-up skills. Able to learn and communicate technical wellness and medical information clearly and appropriately. Strong commercial awareness with the ability to identify appropriate opportunities for guest engagement and repeat visits. Passionate about wellness, longevity, healthy ageing and biohacking. Not the right fit? Set up email alerts as new job postings become available that meet your interest!.