เงื่อนไขการค้นหา

ทักษะ:

Quality Assurance, Assurance, Problem Solving, English

ประเภทงาน:

งานประจำ

• Ensure regular execution of the BAU deliverables maintenance and delivery to clients.
• Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization.
• Coordinate with BAU on post-production and pre-delivery checks for clients.
• Act upon the incident management process according to the formalized process and RACI.
• Responsible for quality assurance & resolution of operational escalations - working with Customer Support (which is Accountable / SPOC for client) & Data Operations.
• Attend, contribute to and coordinate with Data Ops regular operations & quality reviews and escalation-related face-to-face meetings with client - in alignment with Customer Support.
• Attend and contribute to internal meetings eg. regular CHT, QEM incl. clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation.
• Accountable for delivery of operational projects incl. Product Enhancements and any major global operational changes incl. communication, discussing technical questions around process, technical possibilities, recommend effective solutions, define delivery targets and communicate progress, risk, status reporting, etc.
• Drive design of operational solutions with the internal and external clients incl. identifying client s needs and translating them into technical specifications in consideration of technical capabilities and limitations Incl. Introduce / suggest the client pro-actively new improvements / new solutions in their databases that results in driving revenue and enabling simpler, more enduring and cost-efficient database production for NIQ.
• Prepare and communicate impact analysis on syndicated data at country or category level.
• Capture and share lessons learned related to solved issues.
• Identify gaps and areas for improvement in the process.
• Contribute to resolving elements of regional & global clients queries via collaboration with other countries.
• Accountable for E2E timely and accurate resolution of operational client requests and issues, incl. direct client communication for: Database Services (structural changes / change requests, new deliverables setup), incl. Feasibility studies.
• Product Coding.
• Data Quality Issues excl. Coverage & Unusual Trends.
• Support in resolution of other operational client queries, with communication back to Customer Support team for: Data and Methodology Questions.
• Unusual Trends & Coverage (part of Data Quality Issues).
• Triage tickets and cooperate closely with various operations departments to resolve client queries through an efficient workflow - being the only gate way for Commercial teams to Data Ops departments.
• Responsible for ensuring SLA & service standards - for query types Operations Client Partner is responsible for.
• Operational client requests and issues resolution include among others also DDM.
• Use available operational tools to perform all necessary verifications and investigations: Epics, OGRDS, Brandbank product library, eClipse, NRSP, eForte, Discover, CSO/MSDynamics.
• Qualifications Bachelor's Degree or equivalent experience.
• Combination of operational skills and client orientation, demonstrates willingness to understand operational end-to-end processes and able to translate business expectations into technical specifications.
• Strong technical understanding of the operations production platforms and capabilities to secure the necessary translation of client requirements into a technical specification.
• Good understanding of the local FMCG industry.
• Good relationship management skills to effectively liaise with commercial, clients and various operational teams.
• Well-developed analytical skills and very good attention to details.
• Proactive attitude in recommending suitable solutions, demonstrates a Can-Do & results-oriented attitude.
• Independent in executing tasks, driving progress and working out solutions.
• Ability to work effectively in a team to achieve goals together.
• Problem solving skills.
• Time management skills.
• Strong communication skills in both Thai and English, both verbally and in writing, along with the ability to present complex operational topics simply.
• Good Excel knowledge is a must.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

ทักษะ:

Procurement, Cost Analysis, Budgeting

ประเภทงาน:

งานประจำ

• Lead and execute complex industrial projects including facility localization, transfers, and capacity enhancement initiatives.
• Provide strategic oversight of cross-functional teams spanning procurement, quality, and logistics to ensure project success.
• Develop and optimize plant operating procedures to meet evolving program requirements.
• Coordinate with vendors and suppliers to manage design, tooling, and parts delivery while maintaining quality standards.
• Create comprehensive quotations and manage technical aspects of customer launches.
• Proven track record in manufacturing program management and industrial project execution.
• Strong leadership abilities with experience in managing cross-functional teams.
• Technical expertise in manufacturing processes and plant operations.
• Demonstrated success in vendor management and customer relationship building.
• Excellence in cost analysis, project budgeting, and timeline management.
• Opportunity to lead high-impact industrial projects that shape organizational success.
• Platform to develop and implement innovative manufacturing solutions.
• Exposure to diverse aspects of industrial operations and supply chain management.
• Career growth through handling complex, multi-faceted projects.
• Chance to build and lead high-performing teams across various functions.
• Let us learn about you! Apply today.
• Looking to make an IMPACT with your career?.
• When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric - apply today!.
• 36 billion global revenue
• 13% organic growth
• 150 000+ employees in 100+ countries
• 1 on the Global 100 World s most sustainable corporations.
• You must submit an online application to be considered for any position with us. This position will be posted until filled.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

ประเภทงาน:

งานประจำ

• Evaluation and Investigation - Search Operation Specialist (Thailand)
• Bangkok
• Employment Type
• Regular
• Job Code
• A253606A
• The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
• The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.
• The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.
• It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
• This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
• What will I be doing?
• DCG Assessment, completion of weekly and bimonthly assessment of search quality in accordance with evaluation standard documents.
• Judging user search needs through query and tools, and sorting out the classification of requirements.
• Comb the types of search bad cases and rate the quality of the results.
• Give ideal search results and feedback suggestions for policy improvement.
• Bachelor and above degree. Excellent skills in local language and English.
• Strong ability to learn and understand.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.
• Preferred Qualifications
• Learn about search engines, familiar with Google, YouTube, Instagram, Facebook.
• An in-depth understanding of local culture and familiarity with the Internet usage habits of local users.
• Familiar with common office software, machine learning project experience is preferred.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Compliance, Instrument, SAP

ประเภทงาน:

งานประจำ

• To ensure that quality of raw materials, packing materials and finished products are in accordance with company quality specifications and standards and ensure execution of daily laboratory workloads according to the set schedules and standards as well as development works.
• Ensure that workings are compliance with HSE&Q standard and policy.
• Conduct laboratory works to ensure testing is in accordance with lab procedures and instructions as per company standards.
• Ensure lab equipment and instrument are adequately serviced, maintained and properly calibrated.
• Verify in process/finished product inspected in warehouse to ensure all products are in good conditions before supply to customer.
• Verify testing records and maintain the records. Provide periodical lab summary.
• Conduct QC / lab work compliance with the company QMS & HSE, ISO9001/14001/45001, ISO17025 requirements.
• Conduct of lab / QC development works as per assign.
• Primary investigation of chemical details for support investigation team.
• To communicate effectively and proactively with internal customer, in order to manage effectively and identify and act upon opportunities for improvement.
• Be able to plan of work.
• Knowledge, experience & capabilities.
• Critical knowledge.
• Bachelor degree of Chemistry or related science.
• Be able to shift working.
• Capable in using GC, HPLC and UV-Spectrophotometer.
• Proficiency in LIMS and SAP.
• Critical experience.
• At least 3 months experience with analytical instrument and chemical techniques.
• Service minded.
• Work with Yes mentality.
• Additional Information Team work culture.
• Positive Attitude.
• Flexibility in working shifts.

ทักษะ:

Assurance, Good Communication Skills, Power BI, English

ประเภทงาน:

งานประจำ

• You will be the Champion of Quality for the country and may lead or support the region s coordination on some core initiative or process.
• You are to have a sound knowledge of management systems, codes, and standards and stay updated on any changes. It's crucial for you to keep the various functions of our department aware of these updates and follow up with implementation where required.
• You will be dedicated to guiding and educating all personnel within the organization on quality requirements based on our established management system. This means prov ...
• You will be responsible for disseminating quality details and information from the business and region in a timely manner, following the appropriate lines of communication. This ensures that we are all on the same page and can address any key topics or issues promptly.
• You will be responsible for the coordination of quality initiatives or core process that is key to the business KPIs.
• Stakeholder Management.
• You will be responsible for timely engagements with our internal and external stakeholders, ensuring all quality requirements and interfaces throughout the lifecycle of any activity or project is completed satisfactorily.
• You will be committed to actively participating in all meetings and engagements related to Business and Region quality initiatives.
• You will collaborate closely with our Business and region focal points to ensure that all applicable requirements are effectively implemented across our business in the country or within our designated scope.
• Audits and Reviews.
• You will be responsible for planning and performing internal management system audits and project audits in accordance with the Audit Plan that is agreed with the Region EQS Head and work closely with our Region Coordinator and Business focal Points as applicable.
• You will be responsible for planning, coordinating, and facilitating all external audits. These may include audits from second parties such as Corporate Business or assurance function, third party audits comprising of customers, regulatory bodies, and accreditation bodies. All actions that arise from these audits shall be closed out satisfactorily.
• Management System.
• You will be responsible for the country s quality management system, ensuring that our system aligns seamlessly with Region, Business and SE Global procedures and standards.
• Periodically, perform gap analysis to ensure that Quality Management structure between SE Global, Business, and Region is perfectly aligned.
• You will drive continuous improvements to our procedures and standards. Any changes to these procedures and/or standards shall be communicated promptly to ensure everyone is fully informed and can implement them accordingly.
• Training.
• Provide training on quality core processes for internal personnel and contractors and training records are maintained appropriately.
• Non-Conformance (NC) Management.
• Good understanding of NC Management end to end process.
• Facilitates and guides all relevant personnel / functions on NC management including NCC reporting.
• Facilitates and guides all relevant personnel / functions on NC Root Cause Analysis.
• Ensure corrective and preventive actions (CAPA) where applicable are appropriate to the context of the root causes.
• Ensure effective implementation of corrective actions and follow up to assess the effectiveness of those corrective actions.
• Reporting.
• Ensuring that internal and external Quality reporting is not only accurate and complete in accordance with stipulated requirements but also timely.
• Continuous Improvement.
• You are expected to be always proactive and seek out ways and mechanisms to improve our quality. In our continuous drive for excellence, Lean Management, simplification, digitalization, and innovation are crucial elements that we must integrate into our processes.
• Having knowledge and experience in Lean Management and/or Six Sigma is essential and would be an added value. These methodologies not only help streamline and simplify our operations but also foster a culture of innovation and efficiency.
• What You Bring.
• Education: Bachelor's degree in engineering or a related field, such as Quality. A master s degree, in Engineering, Quality management or related field would certainly be an added advantage.
• Experience: Good hands-on experience in the field of Quality Management. This experience should encompass both Quality Assurance and Quality Control,.
• Non-Conformance (NC) Management: Has sound knowledge of NC Management which includes understanding the classification of non-conformances, containment, and correction of these non-conformances, ensuring that we address the immediate problem and prevent it from escalating.
• RCA Knowledge: Proven hands-on experience on Root cause analysis with the ability to thoroughly investigate and establish the underlying causes of the non-conformances, developing effective corrective actions that address the root of the problem to prevent recurrence and where applicable pursuing with constructive preventive actions to prevent occurrence in other areas or within other entities.
• Language: Good communication skills, particularly in English, both written and spoken. As we operate within a global environment, seamless communication is critical to our success and collaboration within the region, across corporate functions and different regions.
• Leadership: You should be leading, guiding, and collaborating with various functions and disciplines on all matters related to quality. This includes providing guidance and support to ensure that everyone is well-versed in quality fundamentals and essentials relevant to their domain, including implementation of quality practices at the forefront.
• Auditing:Holds a Lead Auditor Certificate in ISO 9001 or, at the very least, an Internal Auditors Certificate. Additionally, having experience in EHS auditing will be considered a significant advantage.
• Analytical Skills: Has the ability to analyze and solve Quality problems or issues with a focus on continuous improvement is essential. A good understanding of applicable Quality Standards and codes requirements is also crucial, as this ensures our operations adhere to all relevant requirements.
• Standards and Codes: Having sound knowledge of quality management systems and an understanding of integrated management systems will be an added value.
• Energy or Oil and Gas Experience: Has Experience within the energy sector, power plants, or oil industry is essential, as this allows for bringing domain-specific insight into the role.
• Reporting: Has a strong foundation in comprehensive Quality reporting, particularly experience using Power BI, would be highly beneficial.
• Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
• Who is Siemens Energy?.
• At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
• Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
• Our Commitment to Diversity.
• Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• Rewards/Benefits.
• Outstanding opportunity for personal development working in an organization covering multiple facets of the energy industry and energy transition.
• Working with international team and diverse cultures.
• Provide flexible and hybrid working arrangement!.
• Readily available learning platform to support your learning growth!.
• https://jobs.siemens-energy.com/jobs.

ทักษะ:

Compliance, English

ประเภทงาน:

งานประจำ

• Proficiency in Thai and English (spoken and written).
• Previous experience in customer service, preferably with coaching, SME, or team support responsibilities.
• Strong communication, mentoring, and problem-solving skills.
• Ability to handle escalations and complex issues with professionalism.
• Flexible and adaptable to a fast-paced environment.
• Willingness to work onsite.
• Open to rotational shifts, weekends, and public holidays as required.
• Responsibilities: Serve as the Subject Matter Expert (SME) for Thai-speaking customer service operations.
• Provide coaching, mentoring, and support to customer service representatives to improve performance and service quality.
• Assist in training sessions, calibrations, and knowledge-sharing activities.
• Monitor and evaluate agents interactions (calls, chats, emails) to ensure accuracy and compliance with company standards.
• Support the operations team in driving performance metrics and achieving client targets.
• Act as the go-to person for escalations, complex queries, and product/process clarifications.
• Collaborate with Team Leaders, Trainers, and Quality Analysts to enhance team performance.
• Provide feedback and reports to management on areas of improvement and best practices.

ประเภทงาน:

งานประจำ

• Lead specialized areas of manufacturing processes including process design, ergonomics, capacity planning, and performance optimization.
• Spearhead OT Cybersecurity initiatives to protect manufacturing infrastructure and enhance plant cyber resilience.
• Manage production activities to meet quality standards, schedules, and cost targets while minimizing waste.
• Drive continuous improvement projects across production operations.
• Collaborate with cross-functional teams to optimize production schedules and resource allocation.
• Demonstrated expertise in manufacturing production processes and operations.
• Strong background in OT Cybersecurity and infrastructure protection.
• Track record of implementing process improvements and achieving operational excellence.
• Ability to manage complex projects and lead cross-functional teams.
• Excellence in stakeholder management and communication skills.
• Opportunity to shape the future of manufacturing excellence and cybersecurity.
• Lead innovative projects that drive operational transformation.
• Development of expertise across multiple manufacturing disciplines.
• Collaborative environment fostering professional growth.
• Impact on critical business operations and strategic initiatives.
• Let us learn about you! Apply today.
• Looking to make an IMPACT with your career?.
• When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric - apply today!.
• 36 billion global revenue
• 13% organic growth
• 150 000+ employees in 100+ countries
• 1 on the Global 100 World s most sustainable corporations.
• You must submit an online application to be considered for any position with us. This position will be posted until filled.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

ทักษะ:

Teamwork

ประเภทงาน:

งานประจำ

• Operate and monitor production equipment.
• Perform routine checks and maintenance.
• Ensure products meet quality standards.
• Follow safety and cleanliness protocols.
• The experience we're looking for.
• Experience in manufacturing or factory work (preferred).
• Familiarity with basic machinery and tools.
• Ability to work in a fast-paced environment.
• The skills for success.
• Attention to detail.
• Teamwork and communication.
• Basic problem-solving skills.
• Willingness to learn and follow instructions.
• What we offer.
• With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
• Equality.
• We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• ตรวจสอบคุณภาพการตอบของทีม Customer Support และ AI เพื่อให้ลูกค้าได้รับประสบการณ์ที่ดีที่สุด.
• ประเมินการสื่อสาร การให้ข้อมูล และการแก้ปัญหาให้ลูกค้าอย่างเป็นระบบ.
• วิเคราะห์ Root Cause ของปัญหา (เช่น Knowledge / Intent / Flow) เพื่อหาทางแก้ไขที่แท้จริง.
• พัฒนาและปรับปรุง FAQ, Snippet, Guideline และฐานความรู้ ให้ตอบลูกค้าได้ดีขึ้น.
• สร้าง Failure Case และ Insight เพื่อช่วยพัฒนาและ Retrain AI ให้ฉลาดขึ้น.
• สรุป Quality Report และ Insight ของปัญหาที่เกิดขึ้น เพื่อพัฒนาการบริการอย่างต่อเนื่อง.
• ให้ Feedback เชิงสร้างสรรค์กับทีมงาน และมีส่วนร่วมในการพัฒนามาตรฐาน QA ขององค์กร..
• งานนี้เหมาะกับคนแบบไหน.
• เป็นคน ใส่ใจคุณภาพและรายละเอียด มองเห็นจุดเล็ก ๆ ที่คนอื่นอาจมองข้าม.
• มี ทักษะการคิดวิเคราะห์ และสามารถมองเห็นภาพรวมของปัญหาได้.
• กล้าพูด กล้าให้ Feedback อย่างสร้างสรรค์ เพื่อช่วยให้ทีมพัฒนาขึ้น.
• เข้าใจทั้ง มุมมองลูกค้า และความท้าทายของทีมบริการ.
• สนใจการพัฒนา Customer Experience, Process Improvement หรือ AI Service Quality..
• พิจารณาเป็นพิเศษ.
• หากจบการศึกษาด้าน บัญชี หรือมีความเข้าใจงานบัญชี / SME.
• มีประสบการณ์ QA, Customer Support, หรือ Service Quality.
• เคยทำงานกับ AI Chatbot, Knowledge Base หรือระบบ Customer Support.

ทักษะ:

SQL, Tableau, Power BI, English

ประเภทงาน:

งานประจำ

• Drive Operational Excellence: Understand and drive the proper execution of the HS&E and Quality foundations.
• Own and manage a DMS for the Line.
• Act as a coach for the EO to drive IWS progress, perfect execution of the SWP and improvement of the standards.
• Conduct thorough assessments via RE analysis, touch mapping and weekly Hoshin.
• Propose and implement solutions that streamline processes, eliminate failures, and reduce manual intervention.
• Data management and visualization skills/tools in one or more of the following: Databricks, SQL, KNIME, Tableau, Power BI, JMP/SPSS or similar).
• Facilitate the integration of new digital tools and technologies within the organization.
• Provide training and support to team members on the effective use of digital solutions to ensure widespread adoption.
• Lead initiatives aimed at enhancing the efficiency and effectiveness of digital systems and processes.
• Participate in the yearly loss analysis process, identifying trends and potential areas for improvement.
• Collaborate with stakeholders to define solutions that drive Net Sales (NS) and enhance overall operational performance.
• Collaborate with cross-functional teams to identify and implement best practices in operations.
• Participate in a site Pillar network.
• Job Qualifications.
• Bachelor's degree in Engineering in any field.
• Demonstrated leadership skills with the ability to manage projects and lead cross-functional teams.
• Strong critical thinking and problem-solving abilities.
• Proficiency in digital skills, including familiarity with manufacturing software, data analysis tools, and automation technologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in English, both written and spoken.
• Knowledge of Lean Manufacturing, Six Sigma, or other process improvement methodologies is a plus.
• Open for fresh graduates to apply.
• Previous experience in an FMCG manufacturing environment is preferred.
• Able to work in Wellgrow industrial estate (We provide the transportation support).
• About us.
• We produce globally recognized brands, and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories, and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Downy , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Olay , Always , Pantene , Safeguard , SKII , Ambi Pur and more. Our community includes operations in approximately 70 countries worldwide.
• Visit http://www.pg.com to know more.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals based on race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time
• Job Number.
• R000144906
• Job Segmentation.
• Entry Level

ทักษะ:

Procurement, Industry trends, ISO 9001, English

ประเภทงาน:

งานประจำ

• Provides project leadership and develops processes/procedures for Quality Systems.
• Oversee the supplier quality management process, including supplier qualification, evaluation, and monitoring.
• Develop and maintain supplier quality standards and specifications in collaboration with cross-functional teams.
• Conduct supplier audits and assessments to ensure compliance with regulatory requirements and company standards including ISO, ITNS, ASME, ESG etc.
• Identify areas for improvement in supplier quality performance and work with suppliers to implement corrective and preventive actions.
• Collaborate with internal stakeholders, including procurement, engineering, and production, to address quality issues and drive continuous improvement.
• Review and analyze supplier quality data to identify trends, risks, and opportunities for improvement.
• Provide guidance and support to suppliers on quality-related matters, including process improvements and problem-solving.
• Lead and mentor a team of supplier quality engineers and inspectors to ensure effective execution of supplier quality activities.
• Keep abreast of industry trends and best practices in supplier quality management to continuously improve processes and procedures.
• Able to collect and analyze data Respond with a high sense of urgency to Quality issues and communicate/ escalate appropriately.
• Supplier s claim handling.
• Collecting information from the team and preparing the monthly report.
• Qualification Requirements: Bachelor s degree in engineering i.e., Civil or Mechanical or IndustrialScience or related field.
• 10 years' experience in Quality Control system & improvement tools.
• Experience in factory, ISO 9001 & ERP program is -referable.
• Excellent command of spoken and written English.
• Frequent contacts with overseas suppliers and customers.
• Computer skill (Microsoft office program), Auto CAD/Solid work will bean advantage.
• Excellent interpersonal skills.
• Strong motivation, result driven, service minded, well organized.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• ดูแลการถ่ายทำหน้างาน บริหารจัดการให้เป็นไปตามตารางเวลาและแก้ไขปัญหาเฉพาะหน้าเพื่อให้งานดำเนินต่อได้
• ประสานงาน ติดต่อวิทยากร แขกรับเชิญ ทีมงานภายใน และหน่วยงานภายนอก เพื่อให้การทำงานสอดคล้องกัน
• วางแผนและจัดเตรียมการเดินทางทั้งในและต่างประเทศที่เกี่ยวข้องกับการถ่ายทำ
• จัดการเอกสาร จัดทำเอกสารประกอบการผลิตทั้งหมดให้ถูกต้องและเป็นระเบียบ
• ควบคุมงบประมาณ ติดตามค่าใช้จ่าย ตรวจสอบและเคลียร์งบประมาณให้ถูกต้องตามระเบียบการเงิน.
• ปริญญาตรี ไม่จำกัดสาขาวิชา
• อายุ 25 - 30 ปี
• มีประสบการณ์ในสายงานที่เกี่ยวข้อง 1-3 ปี โดยมีความเข้าใจพื้นฐานในกระบวนการผลิตสื่อวิดีโอและรายการเสียง
• มีความรู้ความสนใจและติดตามข้อมูลข่าวสารด้านธุรกิจและเศรษฐกิจ
• หากสามารถสื่อสารภาษาอังกฤษได้ในระดับดีจะพิจารณาเป็นพิเศษ
• มีความสามารถในการบริหารจัดการตารางเวลา เอกสารสำคัญ และงบประมาณอย่างเป็นระบบ
• มีทักษะในการประสานงานและการบริหารจัดการหน้างานให้เป็นไปตามเป้าหมาย
• มีความสามารถในการวิเคราะห์และแก้ไขปัญหาเฉพาะหน้าภายใต้ความกดดันได้ดี
• มีความละเอียดรอบคอบสูงและสามารถบริหารจัดการหลายภารกิจพร้อมกันได้อย่างมีประสิทธิภาพ
• มีมนุษย์สัมพันธ์ดี ใจเย็น และมีความยืดหยุ่นในการทำงานร่วมกับผู้อื่น
• มีความรับผิดชอบสูง ตรงต่อเวลา และสามารถยืดหยุ่นเวลาทำงานได้ตามความจำเป็นของเนื้องานและสถานการณ์จริง.

ทักษะ:

Assurance, Fast Learner, English

ประเภทงาน:

งานประจำ

• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
• Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between ...
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile & deliver regular performance data reports to SME & management teams as required.
• Conduct regular RCA escalations through the relevant process.
• Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
• Participate in or lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions.
• Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
• Be able & willing to support or backfill temporary gaps in market support.
• Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
• Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
• Design/help to design a training plan and implement it according to the timeline.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
• Minimum Qualification(s)You are a good communicator, proficient in English and Thai as this role will cover Thailand market.
• A fast learner who has the ability to embrace a fast-paced working environment.
• Preferred Qualification(s)Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage.
• Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
• Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• Comfortable reporting to, or collaborating with, a broad range of XFN partners.
• Presentation skills, good communication and interpersonal skills.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ทักษะ:

Excel, GMP, Teamwork

ประเภทงาน:

งานประจำ

• Perform physical and chemical testing on raw materials, bulk, and finished products according to specifications and SOPs.
• Prepare and test samples for the ongoing stability program as required.
• Ensure all test results are accurate, reviewed, documented, and available for audit.
• Prepare, standardize, and maintain volumetric and test solutions according to SOPs.
• Take care of assigned laboratory glassware and ensure equipment calibration and routine maintenance are completed.
• Manage chemical reagents, reference standards, working standards, and laboratory inventory.
• Maintain laboratory cleanliness, safety, and good housekeeping.
• Coordinate with Planning, Warehouse, and Production teams to complete testing on time.
• Act as a second analyst/reviewer when assigned.
• Support investigations of Out of Specification (OOS) and Out of Trend (OOT) results.
• Manage retention samples and laboratory waste according to SOPs.
• Support validation activities related to chemical testing.
• Perform other duties as assigned by the supervisor.
• The experience we're looking for.
• Fresh graduates are welcome; any hands on laboratory experience is an advantage.
• Experience with analytical instruments such as HPLC, GC, spectrophotometer, auto titrator, or Karl Fischer is a plus.
• The skills for success.
• Degree in Chemistry, Science, or a related field.
• Basic MS Office skills, especially Word and Excel.
• Strong attention to detail and accuracy.
• Ability to follow SOPs and work according to GMP/GCLP standards.
• Good analytical and problem-solving skills.
• Ability to manage time and prioritize workload effectively.
• Strong teamwork and communication skills.
• Willingness to learn and adapt in a fast-paced environment.
• Good documentation discipline and audit readiness.
• What we offer.
• With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
• We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
• Equality.
• At Reckitt, we recognise that in real life, great people don t always tick all the boxes&rsquo. That s why we hire for potential as well as experience. Even if you don t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.
• All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

ทักษะ:

Assurance, Project Management, Automation

ประเภทงาน:

งานประจำ

• Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency.
• Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives.
• Design and create test cases and scripts to address business and technical use cases.
• Work closely with developers to design test criteria and develop automated tests.
• Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script.
• Perform both Manual and Automation testing, performance testing, End to End testing.
• Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications.
• Create documentation for QA process.
• Maintain regular and punctual attendance at work.
• Owns continuous improvement for existing and new processes.
• All other duties as assigned.
• Relevant work experience in development and/or testing role. Or 3+ years for senior QA position.
• Excellent verbal and written communication skills.
• Technical background and an understanding of software testing.
• Good development/scripting skills in common languages like Python, JAVA, Shell script, etc.
• Knowledge of automated testing tools, like Selenium, Robot Framework, Appium, Cypress, JMeter etc.
• Proven ability to manage and prioritize multiple, diverse projects simultaneously.
• Must be flexible, independent and self-motivated.
• Knowledge of Performance testing is an added advantage.
• Experience with some common QA testing tools and best practice.
• Strong desire to be part of a team and build great products.
• Location: True Digital Park, Bangkok.

ทักษะ:

Assurance, Excel, Public Speaking, English

ประเภทงาน:

งานประจำ

• Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA).
• Share feedback with the agents on all people related defects (Quality Audits - CC, BC and Cc) and DSATs (Agent Related).
• Conduct training and refreshers.
• Support and mentor new employees.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Responsibilities:Minimum bi-lingual proficiency and above is preferred (English).
• Language proficiency in English is mandatory.
• Proven experience as corporate Qualit assurance or TQA.
• Understanding of effective Quality KRAs (Key responsibilities areas).
• Willingness to keep abreast of new techniques in corporate Quality.
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.
• Phenomenal communication, presentation and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision making abilities.

ทักษะ:

Python, SQL, System Testing

ประเภทงาน:

งานประจำ

• Design, develop, and maintain applications and automation solutions to support operational processes and business improvement initiatives.
• Develop automation using Python and/or process automation tools, SQL, Microsoft Power Platform (e.g., RPA, workflow automation, API integration).
• Build and maintain front-end and back-end components to support internal tools, dashboards, or workflow systems.
• Code Quality AssuranceWrite clean, efficient, and well-documented code, and conduct code reviews to ensure adherence to coding standards and best practices.
• Requirements Analysis & Solution DesignWork closely with Business Analysts, Operations users, and stakeholders to understand business requirements.
• Translate business and process requirements into technical designs, automation logic, and system architecture.
• Support solution design for end-to-end processes, including integration with existing systems.
• Testing, Deployment & SupportPerform unit testing and support system testing and User Acceptance Testing (UAT).
• Troubleshoot defects, performance issues, and automation failures.
• Provide post-implementation support and continuous enhancement of deployed solutions.
• Collaboration & Continuous ImprovementCollaborate with cross-functional teams including Operations, IT, Data, and Project Management.
• Stay up-to-date with emerging technologies related to automation, Python development, low-code/no-code tools, and digital platforms.
• Proactively propose improvements to development and automation practices within the team.
• We're committed to bringing passion and customer focus to the business.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.