เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Proficiency in Thai language (spoken and written).
• Strong communication and problem-solving skills.
• Ability to work onsite in TP Bangkok.
• Willingness to work on rotational shifts, including weekends and public holidays.
• Customer service experience is a plus, but not mandatory - fresh graduates are encouraged to apply.
• Responsibilities:Handle incoming calls, emails, and chat from customers in Thai.
• Provide accurate information, resolve issues, and ensure customer satisfaction.
• Escalate complex issues to relevant teams when necessary.
• Maintain a professional and empathetic approach in every interaction.
• Achieve individual and team performance targets.
• Follow company policies, procedures, and quality standards.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Coordinate with Sales, Business Development, and Key Account teams to execute shipment instructions in accordance with SOPs.
• Manage both import and export shipments, including booking, documentation, and cargo movement.
• Collaborate with customers, carriers, suppliers, vendors, and related departments for import/ export processes.
• Arrange cargo pickup (export) and delivery (import), including monitoring shipment schedules and status updates.
• Prepare and handle all relevant shipping documents such as invoices, packing lists, AWB/BL, permits, and customs-related documentation.
• Track shipments and proactively update customers on cargo status, delays, or issues.
• Coordinate customs clearance processes and ensure compliance with local regulations (for import shipments).
• Create and maintain accurate job files, system entries, and reports.
• Verify and process billing, including debit/credit notes from overseas agents and invoicing to customers and vendors.
• Investigate and resolve customer inquiries, discrepancies, and operational issues in a timely manner.
• Ensure accuracy, quality, and compliance with company standards and KPIs.
• Perform additional duties as assigned by the Manager.
• Good understanding of import/export operations in freight forwarding/logistics.
• Excellent written and verbal English communication skills, with the ability to interact professionally with customers and internal stakeholders.
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Problem-solving mindset with a proactive approach.
• Start immediately or within short notice period is preferred.
• Diploma or Bachelor s degree in Logistics/ Shipping/Airline/ Freight Forwarding or a related field.
• Minimum of 3-5 years of experience or specialization in Freight Forwarding or a related logistics industry.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.
• Minimum 1 year of customer service experience.
• Fresh graduate also welcome.
• Fluent in English.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Available to start immediately.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions.
• Working Tuesday till Sunday 9:30 - 18:00 ( Six Days).
• Hands-on experience in planning, organising, and executing events, particularly corporate and team-building events.
• Ability to manage multiple events simultaneously while maintaining high-quality standards.
• Experience in managing event logistics, coordinating with suppliers, and overseeing event execution.
• Working or having worked in a Destination Management Company (DMC), Travel Agency, or MICE (Meetings, Incentives, Conferences, and Exhibitions) Agency is highly preferred.
• Knowledge of the travel and event industry, including familiarity with clients expectations and needs.
• Experience working with corporate clients in the MICE sector and understanding the dynamics of event management for businesses.
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• 500 Baht per events organizing.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Sunday.
• Website TB: https://teambuildingbkk.com/.
• Website BKK French Touch: https://bkkfrenchtouch.com/party-planner-in-thailand/.
• Website CSR: https://bangkokcsrteambuilding.com/.
• Website Amazing Adventure: https://www.amazingadventurebangkok.com/.
• BKK French Touch Co., Ltd.
• 39/4 Soi Atthakrawi 1, Sukhumvit 26 Road,.
• Khlong Tan, Khlong Toei, Bangkok 10110.
• Location: https://share.google/EFPeBtV9ssfZ90d9B.

ประเภทงาน:

งานประจำ

• ตอบคำถามและให้คำปรึกษาผ่านช่องทางต่างๆ เช่น Facebook, Line OA, Pantip, Website และอีเมล
• ให้ข้อมูลเกี่ยวกับสินเชื่อรถยนต์/รถมอเตอร์ไซค์ เงื่อนไข การสมัคร และโปรโมชั่น
• ติดตามลูกค้าแบบ Outbound: ติดตามลูกค้าที่ทิ้งข้อความไว้ (Abandoned Chats/Messages) ที่ยังไม่ได้รับคำตอบ
• ติดต่อกลับลูกค้าที่การสนทนาไม่จบสมบูรณ์ เพื่อให้บริการต่อเนื่อง
• โทรออกและส่งข้อความติดตาม เพื่อให้ข้อมูลเพิ่มเติม
• ทำงาน 5 วัน หยุด 2 วันต่อสัปดาห์ (วันหยุดหมุนเวียนตามตารางงาน อาจไม่ได้ตรงกับวันเสาร์ หรืออาทิตย์).

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Able to work as a shift, Good Communication Skills, Service-Minded, Thai

ประเภทงาน:

งานประจำ

• สถานที่ทำงาน: ลาดพร้าว 87 แยก 25.
• เงินเดือน: 18,000 - 22,000 (ขึ้นกับประสบการณ์และความสามารถ).
• ภาษา: ภาษาไทย (ฟัง พูด อ่าน เขียน ได้คล่อง), ภาษาอังกฤษ (ฟัง พูด อ่าน เขียน ได้เบื้องต้น).
• เวลาทำงาน: ช่วงเรียนรู้งาน วันจันทร์-เสาร์ 09.00 - 18.00 น., ช่วงเข้ากะ กะละ 12 ชั่วโมง 4 วัน/สัปดาห์.
• ค้นหา CS สายบวก! ไม่ใช่แค่คอยตอบแชท แต่พร้อมที่จะดูแลเชิงรุก กระตุ้นยอดขาย เพื่อรับค่าคอมฯ แบบจุใจ! เบื่อไหมกับการเป็น CS ที่นั่งรอตอบคำถามตามสคริปต์ไปวันๆ? ที่นี่เรามองหา "นักแก้ปัญหาและนักสร้างโอกาส"! หน้าที่ของคุณไม่ใช่แค่ Support แต่คือการดูแลลูกค้าอย่างใกล้ชิด ติดตามผลลัพธ์ ทำให้ลูกค้ารักสินค้าและบริการของเรา กระตุ้นการตัดสินใจซื้อ และสนุกไปกับการ Upsell ยิ่งคุณดูแลลูกค้าได้ดีเยี่ยมเท่าไหร่ รายได้จาก "ค่าคอมมิชชั่น" ของคุณก็จะยิ่งพุ่งสูงขึ้นเท่านั้น! ถ้าคุณรักงานบริการและมีสายเลือดนักขายแฝงอยู่. มาร่วมเติบโตไปด้วยกัน!
• Support 80% / Follow-up & Upsell 20%.
• ความรับผิดชอบหลัก (Key Responsibilities).
• Multichannel Support: ให้คำแนะนำและแก้ไขปัญหาการใช้งานระบบ Paxel ผ่านทาง Live Chat, Email, Social Platform และทางโทรศัพท์ผ่าน ระบบ call-center อย่างมืออาชีพและสุภาพ.
• Proactive Engagement: ติดตามสถานะการใช้งานของลูกค้า (Monitoring) และติดต่อสอบถามหรือให้คำแนะนำเพิ่มเติมก่อนที่ลูกค้าจะแจ้งปัญหาเข้ามา เพื่อเพิ่มอัตราการต่ออายุสมาชิก (Retention).
• Technical Troubleshooting: วิเคราะห์และแยกแยะปัญหาทางเทคนิคเบื้องต้น สามารถอธิบายขั้นตอนการแก้ไขที่ซับซ้อนให้กลายเป็นเรื่องง่ายสำหรับลูกค้า และประสานงานกับทีม Developer หรือฝ่ายที่เกี่ยวข้อง เพื่อแก้ไขปัญหาทางเทคนิคให้ลูกค้าอย่างรวดเร็ว.
• CRM & Task Management: บันทึกข้อมูลลูกค้าและจัดการเคสอย่างเป็นระบบผ่านโปรแกรม CRM และติดตามความคืบหน้าของงานผ่าน Task Management เพื่อไม่ให้ตกหล่น.
• Knowledge Base Contribution: รวบรวมคำถามที่พบบ่อย (FAQs) เพื่อช่วยทีมพัฒนาคู่มือการใช้งาน (Manual) หรือบทความ Knowledge Base บนเว็บไซต์.
• Shift Work: สามารถเข้ากะตามช่วงเวลาที่กำหนดเพื่อให้ครอบคลุมการดูแลลูกค้าอย่างต่อเนื่อง.
• Experience: มีประสบการณ์ด้านงานบริการลูกค้า (Customer Service) อย่างน้อย 1-2 ปี หากมีประสบการณ์ในธุรกิจ SaaS หรือ Tech Startup จะได้รับพิจารณาเป็นพิเศษ.
• Communication Skills: มีทักษะการสื่อสารดีเยี่ยม สามารถจับประเด็นสำคัญได้ไว ใช้ภาษาไทยได้อย่างถูกต้อง สุภาพ และมีน้ำเสียงที่เป็นมิตร (Service Mind).
• Analytical Thinking: มีตรรกะในการคิด (Logic) ที่ดี สามารถแยกแยะความสำคัญของปัญหา และตัดสินใจแก้ไขสถานการณ์เฉพาะหน้าได้อย่างใจเย็นและเป็นระบบ.
• Tech Savvy: เรียนรู้การใช้งานซอฟต์แวร์ใหม่ๆ ได้รวดเร็ว หากใช้โปรแกรมกลุ่ม Task Management (เช่น Notion, CODA, Trello) หรือ CRM (เช่น HubSpot, Zendesk) ได้จะพิจารณาเป็นพิเศษ.
• Emotional Intelligence: มีความฉลาดทางอารมณ์สูง (EQ) สามารถรับมือกับลูกค้าที่กำลังหงุดหงิดได้ด้วยความเข้าใจและอดทน.
• Ownership: มีความรับผิดชอบสูง ตื่นตัวในการทำงาน (Active) ไม่รอให้งานเดินเข้ามาหา แต่พร้อมเดินเข้าหางาน.
• Mindset: มี "Growth Mindset" และ "Empathy" (ความเข้าใจอกเข้าใจลูกค้า) มุ่งเน้นการแก้ปัญหาที่ต้นเหตุ ไม่ใช่แค่แก้ปัญหาให้จบเป็นครั้งคราว.
• หากสื่อสารภาษาอังกฤษได้ จะพิจารณาเป็นพิเศษ (สินค้าและบริการของเรารองรับทั้งในไทยและทั่วโลก).
• Education: ปริญญาตรีทุกสาขา.
• ประกันสังคม.
• โบนัสประจำปี (ตามผลประกอบการบริษัท).
• งานเลี้ยงสังสรรค์ประจำปี.
• ค่ากะ.
• Incentive/Commission (ตามโครงสร้างบริษัท/ผลประกอบการ).
• Work From Home (ขึ้นอยู่กับความสามารถและความรับผิดชอบ กำหนดโดยผู้บังคับบัญชา).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Land Surveying, GIS, Python, English, Thai

ประเภทงาน:

งานประจำ

• The position will report to the Project Manager and technical leadership, and will coordinate closely with modeling, data science, and system development teams.
• Master s or higher degree in Atmospheric Science, Meteorology, Oceanic Science, Environmental Science, or similar disciplines..
• Demonstrated expertise in dynamic model or AI/ML-based predictive modeling tools and platforms, and geospatial analysis tools including NWP, GG-Earth engine, GIS software (ArcGIS, QGIS).
• Strong knowledge of disaster risk modeling, including integration of forecast products with hazard, exposure, and vulnerability data to support impact-based decision-making.
• Proficiency in programming languages and tools such as Python, R, or similar platforms used for meteorological data analysis, automation, and visualization.
• Experience with WMO-compliant forecasting systems and working knowledge of climate service frameworks is highly desirable.
• Excellent communication and coordination skills, with proven experience engaging diverse stakeholders across multi-agency, regional, or international contexts.
• Demonstrated ability to manage tasks and deliver results under tight timelines, with a solution-oriented and collaborative work ethic.
• Minimum of 3 years of relevant experience in meteorology, hydrology, disaster risk modeling, or related fields. Demonstrated expertise in numerical weather prediction (NWP) models, ensemble forecasting, and now casting techniques.
• At least 2 years of hands-on experience in operational forecasting, with preference for work involving multi-hazard early warning systems (MHEWS).
• Proven track record in analyzing meteorological and hydrological patterns, designing impact-based forecasting systems, and integrating multi-disciplinary datasets to support decision-making.
• Experience in managing multi-stakeholder projects and facilitating training or capacity-building programs, particularly in collaboration with government agencies, research institutions, and community-based organizations.
• Personal Qualities.
• Strategic thinker with strong analytical and solution-oriented capabilities in applied climate science.
• Self-driven and capable of working independently while maintaining accountability and initiative.
• Effective collaborator with the ability to work in multicultural, interdisciplinary teams and manage cross-sectoral engagement.
• Detail-oriented and results-focused, with adaptability in dynamic and evolving operational environments.
• Professional, respectful, and proactive in both independent and team-based work settings..
• Major Duties and Responsibilities.
• Core Technical Functions.
• Downscale and customize meteorological and climate forecasts to specific geographic locations of interest.
• Analyze and interpret high-resolution weather and climate forecast products in probabilistic terms (e.g., IMD, INCOIS, NCMRWF, ECMWF, WRF,etc), with a focus on high-impact extreme events such as cyclones, storm surges, tsunamis, floods (urban & riverine), extreme rainfall, lightning and heatwaves.
• Integrate forecast uncertainty, risk, and consequence factors to transform meteorological data into actionable hazard forecasts.
• Collaborate with AI/ML experts, GIS analysts, and disaster risk professionals for model integration, automation, and performance enhancement.
• Co-design and validate disaster risk models in collaboration with the RIMES IT team to improve model accuracy and operational reliability.
• Co-design and implement sector-specific early warning protocols for national and state disaster management authorities.
• Support the development of decision-support tools and interactive dashboards for communicating forecast-based risk insights to emergency planners and end-users.
• Deliver capacity-building workshops and training programs to strengthen the technical skills of national meteorological and disaster risk management institutions on IBF methodologies.
• Contribute to the preparation of localized impact outlooks and early warning bulletins and develop the sector-specific hazard risk maps and forecast-based early warning templates.
• Contribute to the generation of impact forecast bulletins and the development of technical documentation, including SOPs and IBF guidance notes for disaster management stakeholders..
• Capacity Building and Stakeholder Engagement and Documentation.
• Facilitate training programs for internal teams and external stakeholders, covering RIMES policies, operational procedures, and the use of forecasting tools and systems.
• Lead training and implementation of IBF models for IT and disaster management teams.
• Prepare comprehensive technical reports, progress updates, and outreach materials for stakeholders, including senior officials and executives.
• Maintain detailed project documentation including strategies, workflows, milestones, outcomes, and impact assessments.
• Prepare and maintain Standard Operating Procedures (SOPs) for project-based services and ensure continuity of critical operations, including data management, forecasting workflows, system maintenance, and other essential functions. These SOPs will serve as reference documents to standardize practices, minimize disruptions, and ensure accountability across all activities.
• Compile capacity-building workshop content, training materials, and post-event reports..
• Other Responsibilities.
• Provide technical inputs to support system implementation and development of decision-support systems (DSS) for early warning and risk reduction.
• Support operational readiness for client early warning systems, including participation in 24/7 support rotations, with backup from RIMES Headquarters.
• Undertake additional responsibilities as assigned by the immediate supervisor or HR manager, based on organizational needs and recommendations from RIMES technical teams.
• Perform any other tasks relevant to the role as may be required from time to time.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

ทักษะ:

Microsoft Office, Excel

ประเภทงาน:

งานประจำ

• Bachelor s degree from an accredited college or university is required.
• Industry-recognized local and international professional security certifications are a plus.
• Minimum of 5 - 10 years of relevant security experience or equivalent in private, government, or security forces.
• Minimum of 3 years experience working directly with Corporate Security functions.
• Minimum of 3 years experience with Microsoft Office products and programs, including Word, Excel, and PowerPoint.
• Preferred Skills.
• Excellent organization, analytical, and communication skills.
• Calm under pressure and ability to provide clear guidance and direction during stressful situations.
• Rapport and influence building skills.
• Stake Holders management and relationship building.
• Excellent customer service.
• Uncompromised ethics and integrity.
• Ability to learn quickly and to multitask; be adaptable and flexible.
• Able to pivot quickly between projects and priorities and meet time sensitive deadlines with effective time management skills.
• Must be able to work with and protect highly confidential information.
• Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business.
• Ability to analyze operational data and summarize for leadership to make informed decisions.
• Comfortable with ambiguity with the ability to drive towards clarity for positive impact.
• Language skills preferred.
• ASIS CPP, PSP, and CPI are considered a plus.
• Responsibilities/Accountabilities: Security Management: Foster security culture and awareness. Apply broad security risk management knowledge, understanding policies, procedures, and frameworks to enable business operations activities. Contribute / implement security strategy, plans, procedures, and controls.
• Identify, anticipate, assess, and help resolve complex business challenges where collaboration and cooperation between individuals is often needed to affect the solution. Conduct threat, vulnerability and risk assessments. Cultivate, build engagement / relationships with internal and external stake holders including vendors, industry organizations, law enforcement and other related government agencies.
• Establish near term goals and provide input to longer term goals within the area of responsibility. Maintain awareness of relevant regulations and decisions. Ensure GP&S s guidance and response actions align with Accenture s policies.
• Crisis Management, Risk Intelligence, Event Monitoring, and Employee Notification: As SME (crisis and emergency management) serve as a key contact for internal and external stakeholders. Deal with difficult and sensitive situations appropriately and confidentially. Manage incident notifications and security assessments by vendors to ensure timely receipt of information and analysis on events which could impact Accenture s facilities, people, or operations.
• Oversee the dissemination of such information to Accenture leadership and coordinate any messaging to employees. Serve as the primary point of contact for escalations from the Regional Protective Services (RPS) and Accenture Security Operations Center (ASOCs).
• Personnel Security: Support and deputize for the Employee Assistance Officer on Behavioral Threat Assessment Teams (BTAT). Support employees/contractors/clients affected by internal / external security incidents. Support and assist the GP&S Intelligence team in conducting and disseminating threat assessments for domestic and international operations.
• Support security awareness training. Support executive protection and event security management. Cultivate and build engagement/relationships with internal and external stakeholders, including vendors, industry organizations (OSAC, ASIS, etc.), law enforcement, and other government agencies.
• Develop, collaborate and maintain strategic relationships with Employee Assistance Office, Employee Relations, Legal, HR, Workplace, IT, Travel, and local leadership.
• Other requirements: You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates.
• The sheer variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership stat.
• About Accenture.
• Accenture is a leading global professional services company that helps the world s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world s leaders in helping drive that change, with strong ecosystem relationships.
• We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
• Visit us at www.accenture.com.
• Equal Employment Opportunity Statement.
• We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Microsoft Office, Digital Marketing, English

ประเภทงาน:

งานประจำ

• We are looking for a high-performing Sales & Business Development Executive to meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales potential, crafting sales plans and justifying those to plans to the management.
• Medical (Clinic/ Hospital).
• Achieve sales target, expand market within own criteria and seek for new potential prospects.
• Achieve growth and hit sales targets.
• Design and implement a strategic business plan that expands company s customer base and ensure its strong presence.
• Demonstrating or presenting products to targeted group of customer.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Coordinate with each internal department.
• Job requirement for Medical Sales / Business Development Executive.
• BS/MS degree in chemistry, science, business or a related field.
• At least 2 years experience in medical (clinic & hospital) field.
• Possess medical sales license.
• Other General Requirement:-.
• Good in Thai and English language. ( Speaking, reading, writing ) Very good.
• At least 3 years' experience in the sales field.
• Successful previous experience as a sales representative, consistently meeting or exceeding targets.
• Good at negotiation, relation and communication skills.
• Hardworking, ability to travel outstation every day is a must. Occasional work on weekends and work extra hours when necessary.
• Systematic planning, negotiation skills and service mind.
• Excellent presentation, communication, and interpersonal skills.
• Must have own car with driving license.
• Possess medical sales license.
• Send resume version English only.

ทักษะ:

Microsoft Office, CSS, English

ประเภทงาน:

งานประจำ

• Bachelor s Degree or at least Diploma or equivalent in any discipline.
• Must have C1 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions.
• Work experience:Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.
• Call centre experience is not a must but would be a distinct advantage.
• Required Interpersonal Skills:Customer Service orientation.
• Customer Results/Solutions focussed.
• Customer Expectations Management.
• Active Listening Skills.
• Ability to handle queries and objections in a professional manner.
• Passionate about communication and interacting with people is key to success in this role.
• Able to receive continuous feedback and work in a fast-paced working environment.
• Positive attitude and willingness to learn and go the extra mile for self-improvement.
• Emotional intelligence and ability to stay calm when customers are stressed or annoyed.
• Good reasoning and analytical skills.
• Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
• Must be able to speak, read and write the required language to support.
• Technical Skills:Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
• Responsibilities: (May perform other duties as requested that may not be specifically addressed in this document)
• Overview of CSS Role:CSS represents the brand, the culture, and the values of the client.
• Your attitude and how you behave will determine how our client is perceived by its customers.
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times.
• Customer concerns must be handled positively and professionally.
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.
• Responsibilities and AccountabilitiesSupport customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Process payments and confidential client information in a manner that is precise and safeguards the customer s personal and financial payment data at all times.
• Proactively support customers to mitigate the risk of damage to the client s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintain and improves quality of service by sharing suggestions and recommendations.
• Keep job knowledge and skills up to date by attending training and continuously learning.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies and procedures set by the company and client.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Digital Marketing, Thai

ประเภทงาน:

งานประจำ

• Build and maintain strong relationships with existing clients, while identifying and acquiring new clients to support business growth.
• Understand client needs and recommend suitable marketing strategies across social media, online marketing, and digital media.
• Prepare and present campaign proposals, presentations, and budgets to clients.
• Support day-to-day project operations, including content, social media, promotions, and basic performance analysis.
• Coordinate with internal teams and external partners to ensure deliverables are completed accurately and on schedule.
• Monitor project progress and keep clients updated throughout all stages of execution.
• Prepare reports and support weekly or monthly performance reviews with clients and internal management..
• Bachelor s degree in Marketing, Business Administration, Communications, or related field.
• 2-5 years of experience in Account Executive, Client Service, or related roles.
• Strong communication, coordination, and presentation skills.
• Good understanding of digital marketing, social media, and campaign execution.
• Able to manage multiple projects and work under pressure.
• Organized, proactive, and detail-oriented.
• Familiar with Google Workspace, Microsoft Office, Clickup or project management tools.
• Salary up to 40,000 THB based on experiences.
• Hybrid: 3 days on-site / WFH 2 days.
• Weekend client meetings or work can be compensated with time off during weekdays with prior notice..
• 20 Annual Leaves..
• Map: https://share.google/LbE9eOcDMknHyafF8.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Express, Assurance, Compliance

ประเภทงาน:

งานประจำ

• Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
• Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
• Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
• Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
• Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
• Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
• Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
• Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
• At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
• Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
• Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
• Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
• Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
• A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
• Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Problem Solving, Quantitative Analysis, Research, English

ประเภทงาน:

งานประจำ

• Bachelor Degree preferred.
• Proficiency in English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 1 year of prior relevant people management experience.
• Knowledge of basic KPIs (Shrinkage, Productivity, CSAT).
• Ability to work across shifts and also support the team training and quality.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.
• Responsibilities:Provide mentorship, guidance and career development to members of your team.
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise.
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

SQL, IIS, Docker

ประเภทงาน:

งานประจำ

• Engage with customers to understand business goals, application landscapes, and modernization needs.
• Lead discovery workshops covering current state application architecture, dependencies, and integration points.
• Re host / Containerization.
• Re platform & Refactor.
• Decompose & Iterative Strangulation.
• Cloud Native Application Design.
• Present modernization roadmaps, architecture diagrams, and migration strategies to customer technical and executive stakeholders.
• Collaborate with sales teams to support RFPs, RFIs, and customer bids with accurate technical inputs.
• Application Architecture & Modernization Design.
• Analyze legacy monolithic applications across application layer, web tier, batch processing, and data access layers.
• Evaluate applications for adaptability, scalability, resiliency, and cloud readiness.
• Microservices.
• API first architecture.
• Event driven and asynchronous processing.
• Container based deployments (AKS/EKS/GKE, RedHat OpenShift).
• Serverless components.
• Data migration (SQL Server Azure SQL / Managed Instances).
• App hosting migration (IIS,.NET, NodeJS Azure App Service).
• Moving from tightly coupled systems to loosely coupled microservices.
• Ensure proposed solutions follow cloud architecture best practices for security, cost optimization, performance, and reliability.
• Technical Leadership.
• Provide architectural guidance to delivery teams during early project phases (PoC, MVP, pilot).
• Mentor junior engineers and architects on cloud native and modernization technologies.
• Create reusable templates, modernization frameworks, and architectural accelerators for presales and solution teams.
• Cloud & Technology Expertise.
• Deep hands on knowledge of at least one major cloud provider (Azure preferred; AWS/GCP a plus).
• Containers & orchestration (Docker, Kubernetes, AKS/EKS).
• API Gateway, service mesh, and cross service communication.
• CI/CD pipelines and DevSecOps practices.
• Distributed tracing, logging, and monitoring.
• Experience analyzing and optimizing application resiliency using cloud native capabilities.
• Required.
• 6+ years experience in application architecture, solution architecture, or modernization consulting.
• Strong understanding of enterprise monolithic systems and modernization techniques.
• Experience designing cloud architectures on Azure (App Service, AKS, Functions, API Management).
• Proven presales or customer facing consulting experience.
• Ability to translate complex technical concepts into business friendly language.
• Preferred.
• Certifications such as Azure Solutions Architect, AWS Solutions Architect, or equivalent.
• Experience with microservices migration frameworks and strangler fig pattern implementations.
• Hands on understanding of DevOps automation (Azure DevOps, GitHub Actions, Jenkins).
• On-site Working About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters.
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with foundational cloud technologies and service provider ecosystems and business models.
• 8 years of experience working in a partner or channel manager role.
• Experience working with service providers or solution integrator ecosystems.
• Ability to communicate Thai and English fluently as this is a customer-facing role that requires interactions with local stakeholders.
• Experience partnering with solutions providers, system integrators, or managed service providers.
• Experience with technology implementations of cloud solutions for customers.
• Experience with consumption business models, cloud economics, and partner agreement constructs.
• Experience delivering presentations to executive-level audiences, including at customer, partner, or industry events.
• The Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
• As a Partner Development Manager for Enterprise customers, you will be responsible for the sales organization by identifying the right partner, based on partner capabilities and capacity, to progress opportunities and drive consumption. You will build and maintain an understanding of Google Cloud s partner ecosystem, market dynamics, and go-to-market (GTM) strategies for both partner and direct sales by industry and segment. You will manage and optimize the performance of the partners you align to opportunities, ensure early engagement in the business process, ensure delivery quality, and drive optimal end-customer outcomes while balancing expansion of the local partner ecosystem.
• Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
• Manage partner business performance and map partner capabilities/priorities with Google's goals and strategies to meet quarterly business targets; drive quarterly business reviews with key service partners and leadership.
• Drive executive connections with regional sales leadership and partner leadership.
• Help partners grow their Google practice and product portfolio through joint development of solutions and services; develop and provide custom presentations on GCP technologies to partners to help them scale the joint business.
• Drive partners to build a partner sourced pipeline, nominate partners to receive inbound/outbound leads, and ensure overall pipeline tracking accuracy and health; drive and support regional demand generation activities/events with partners and support regional engagement with strategic global and regional partners.
• Promote strategy at key industry events and shape industry agenda and standards, shape Google s approach to partnership strategy with stakeholders.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

SQL, IIS, Docker

ประเภทงาน:

งานประจำ

• Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
• Position Summary
• The Senior Associate Technical Architect for Application Modernization Presales plays a critical role in guiding customers through their transformation from monolithic ...
• Presales Solutioning
• Engage with customers to understand business goals, application landscapes, and modernization needs.
• Lead discovery workshops covering current state application architecture, dependencies, and integration points.
• Re host / Containerization
• Re platform Refactor
• Decompose Iterative Strangulation
• Cloud Native Application Design
• Present modernization roadmaps, architecture diagrams, and migration strategies to customer technical and executive stakeholders.
• Collaborate with sales teams to support RFPs, RFIs, and customer bids with accurate technical inputs.
• Application Architecture Modernization Design
• Analyze legacy monolithic applications across application layer, web tier, batch processing, and data access layers.
• Evaluate applications for adaptability, scalability, resiliency, and cloud readiness.
• Microservices
• API first architecture
• Event driven and asynchronous processing
• Container based deployments (AKS/EKS/GKE, RedHat OpenShift)
• Serverless components
• Data migration (SQL Server Azure SQL / Managed Instances)
• App hosting migration (IIS,.NET, NodeJS Azure App Service)
• Moving from tightly coupled systems to loosely coupled microservices
• Ensure proposed solutions follow cloud architecture best practices for security, cost optimization, performance, and reliability.
• Technical Leadership
• Provide architectural guidance to delivery teams during early project phases (PoC, MVP, pilot).
• Mentor junior engineers and architects on cloud native and modernization technologies.
• Create reusable templates, modernization frameworks, and architectural accelerators for presales and solution teams.
• Cloud Technology Expertise
• Deep hands on knowledge of at least one major cloud provider (Azure preferred; AWS/GCP a plus).
• Containers orchestration (Docker, Kubernetes, AKS/EKS)
• API Gateway, service mesh, and cross service communication
• CI/CD pipelines and DevSecOps practices
• Distributed tracing, logging, and monitoring
• Experience analyzing and optimizing application resiliency using cloud native capabilities.
• Required
• 6 years experience in application architecture, solution architecture, or modernization consulting.
• Strong understanding of enterprise monolithic systems and modernization techniques.
• Experience designing cloud architectures on Azure (App Service, AKS, Functions, API Management).
• Proven presales or customer facing consulting experience.
• Ability to translate complex technical concepts into business friendly language.
• Preferred
• Certifications such as Azure Solutions Architect, AWS Solutions Architect, or equivalent.
• Experience with microservices migration frameworks and strangler fig pattern implementations.
• Hands on understanding of DevOps automation (Azure DevOps, GitHub Actions, Jenkins).
• Workplace type: On-site Working
• About NTT DATA
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

ทักษะ:

Salesforce, Cloud Computing

ประเภทงาน:

งานประจำ

• Responsible for supporting Thailand Public Sector accounts.
• Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
• Engage with business users to define, create and implement solution prototypes and pilots, and then manage those pilots through their inception to completion.
• The ability to confidently present and articulate the business value of the Salesforce cloud-based application suite and platform to managers and executives of all levels.
• Be an innovator who can create new solutions using out-of-the-box thinking.
• Deliver product, technical, and security related responses on RFPs/RFIs.
• Work as a team player by contributing, learning and sharing new knowledge.
• Demonstrate a working knowledge of how to integrate cloud applications to existing business applications.
• Manage multiple customer engagements concurrently.
• Be self motivated, flexible, and take initiative..
• Required Skills.
• At least 8 to 10 years experience in a comparable pre-sales position, supporting the sales cycle in selling CRM or high value business solutions.
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Superior presentation and demonstration skills.
• Experience in multi product solution selling to enterprise customers.
• A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
• Business Analysis and Business case/ROI construction.
• Data modelling skills are desirable.
• Experience selling to Public Sector agencies and statuary bodies are desirable..
• Excellent benefits include:}.
• Private Medical Insurance, Dental Insurance, Health Screening.
• Wellness Reimbursement Programme.
• Education Reimbursement Programme.
• Unleash Your Potential.
• When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.