เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Project Management, English

ประเภทงาน:

งานประจำ

• Coordinate, engage and facilitate the student s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap).
• You will be the main point of contact for students and parents, and be the link between them and the wider Crimson team.
• Advise the team on possible value add solutions to support the student.
• Provide the global team insights into local cultural nuances and demands.
• Keep up to date on student s progress, and report back to the team regularly.
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.
• What we are looking for?.
• 1-2 years experience in customer service, project management, account management or transferable role.
• Ability to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptability.
• High level of resilience and ability to thrive in a fast-paced startup environment.
• Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.
• Outstanding organizational skills, with excellent written and verbal communication skills.
• Collaborative, with an openness to give and receive feedback.
• Why work for Crimson?.
• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
• Radical Candor is a feedback approach we live by.
• We re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.
• If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.
• Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Research, Contracts, Legal

ประเภทงาน:

งานประจำ

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications.
• Professors and PhD teaching fellows from leading universities to guide students through original, independent research with pathways to selective peer-reviewed publication or conference presentation.
• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards.
• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation.
• We re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac, and recently closed a USD $40M Series D funding round at a USD $640M valuation. We now operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
• Position Overview.
• As Talent Operations Manager for Enrichment Products, you will own end-to-end talent acquisition and talent operations for Crimson s Enrichment team. This is a hands-on leadership role combining strategic workforce planning with day-to-day execution across multiple products and global markets.
• You will build and maintain a high-quality, globally distributed pool of mentors/tutors/consultants, ensuring coverage for core subjects and urgent niche needs, including Premier/VVIP-level experts. You will also own critical enabling processes that directly impact delivery quality: contracts, onboarding completion, compliance workflows, pipeline hygiene, and cross-product coordination, and partner with Product GMs, Ops Heads, and the central People team to scale sustainably.
• This is a full-time position, either fully remote or based in one of Crimson's offices worldwide.
• Cross-Product Recruitment Leadership.
• Own the global recruitment roadmap across Enrichment products, balancing BAU pipeline management with hiring sprints for urgent gaps.
• Run quarterly/monthly forecasting with Product GMs/Ops leads; translate demand into hiring plans by subject, region, language, and seniority.
• Standardize job descriptions, role requirements, outreach assets, and interview scorecards across products.
• Manage full-cycle recruiting, including high-volume tutor pipelines and niche expert roles.
• Drive an escalation model: define what can be handled by recruiters vs what requires senior approval (rates, rejections, exceptions).
• Premier Hiring.
• Personally lead sourcing and closing for Premier/VVIP mentor requests (e.g., rare disciplines, senior academics, licensed professionals).
• Build proactive benches for historically hard-to-fill domains.
• Protect conversion by ensuring fast response times and tight coordination with sales/ops on premium candidates.
• Operational Ownership.
• Oversee contracts (generation, edits, exception handling) and ensure clear handoffs to signature and activation.
• Oversee account setup, systems access (where applicable) and ensure mentors complete all onboarding steps.
• Own onboarding completion tracking and follow-up loops.
• Maintain pipeline hygiene and reporting: trackers/ATS are accurate, stages current, next steps assigned, and stakeholders updated.
• Stakeholder Management & Cross-Functional Coordination.
• Partner closely with Product GMs, Operations Heads, and other teams to clarify role specifications and prioritize urgent requests.
• Run recurring alignment cadences (weekly hiring calls where needed) and manage expectations when requirements are constrained.
• Collaborate with the People/Legal teams to improve workflows and maintain compliance (e.g., background/criminal check SOP alignment, contractor requirements).
• Systems, Process, and Quality Improvement.
• Own and continuously improve the recruiting tech stack and process (ATS/trackers, sourcing tooling, templates, reporting).
• Implement scalable onboarding and cross-product consistency (unified onboarding standards, checklists, training expectations).
• Build lightweight QA loops: mentor utilization visibility, repeat-gap prevention, and feedback into sourcing/requirements.
• Skills & Experience You ll Need.
• 3+ years in recruitment/talent acquisition OR demonstrated success in high-volume outreach, relationship management, and talent matching.
• Demonstrated success hiring across time zones; comfort sourcing senior experts (academia, industry, licensed professionals).
• Strong stakeholder management: ability to clarify requirements, push back professionally, and drive decisions quickly.
• Excellent operational rigor: process ownership, tracker hygiene, and reporting discipline.
• Strong sourcing capability and ability to run structured outreach sprints.
• Highly organized, calm under pressure, and able to prioritize across many concurrent pipelines.
• What Success Looks Like.
• No critical mentor shortages across products, including premium/Premier requests.
• Time-to-fill and time-to-shortlist targets consistently met for BAU and urgent roles.
• Onboarding completion rate improves; fewer hired but not activated mentors.
• Quality bar maintained: high stakeholder satisfaction, strong student outcomes, low mismatch rates.
• Recruiting team runs with strong hygiene: clear dashboards, accurate trackers, predictable throughput.
• Product leaders view Recruitment as a strategic partner that prevents problems, not a reactive service desk.
• Nice to Have.
• Experience in education, tutoring, mentoring marketplaces, or expert networks.
• Experience building scalable recruiting operations.
• Comfort with basic analytics.