เงื่อนไขการค้นหา

ทักษะ:

Power BI

ประเภทงาน:

งานประจำ

• พัฒนาพนักงานตามแผนการฝึกอบรมประจำปี.
• สร้างและขับเคลื่อนกระบวนการเรียนรู้ เพื่อมุ่งสู่องค์กรแห่งการเรียนรู้ (Learning Organization).
• บริหารและควบคุมการพัฒนาพนักงานตามแผนการอบรมประจำปี ตั้งแต่การวิเคราะห์ Competency Need การจัดหลักสูตรภายใน-ภายนอก การติดตามและประเมินผล การบริหารงบประมาณ รวมถึงการดูแลฐานข้อมูล e-HR และระบบสื่อสารด้านการพัฒนา.
• วางแผนและขับเคลื่อนกระบวนการเรียนรู้ของพนักงานเพื่อมุ่งสู่องค์กรแห่งการเรียนรู้ (Learning Organization) ผ่านการออกแบบกิจกรรม การสร้างวัฒนธรรมใฝ่รู้ การพัฒนาเครือข่าย Facilitator การประเมินผลการเรียนรู้ และการใช้ระบบสื่อสาร/แพลตฟอร์มสนับสนุน.
• ปริญญาตรี สาขาบริหารธุรกิจ รัฐประศาสนศาสตร์ รัฐศาสตร์ นิติศาสตร์ สังคมศาสตร์ หรือสาขาอื่นที่เกี่ยวข้อง (GPA>2.70).
• สื่อสารภาษาอังกฤษได้ดีทั้งการพูดและการเขียน (TOEIC>550).
• ยินดีรับนินิสิตนักศึกษาจบใหม่.
• มีความรู้หรือประสบการณ์ด้าน Learning & Development และการพัฒนาบุคลากร.
• มีทักษะด้านการวิเคราะห์ข้อมูล เช่น TNA และ Competency Gap.
• มีความรู้ด้านการบริหารโครงการ การวางแผนงาน และการติดตาม KPI.
• สามารถจัดทำรายงานและ Dashboard โดยใช้ Excel, Power BI หรือเครื่องมือที่เกี่ยวข้อง.
• มีทักษะการสื่อสารที่ดี มนุษยสัมพันธ์ดี มีความคิดวิเคราะห์และความคิดสร้างสรรค์.
• สามารถปฏิบัติงานประจำโรงงาน อ.แก่งคอย จ.สระบุรี.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Human Resources Development, Human Resource Management, Recruitment, E-learning, Labor law, Payroll, ERP, English

ประเภทงาน:

งานประจำ

royisal.com.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Human Resource Management, Analytical Thinking, Microsoft Office, Negotiation, Payroll, English, Thai

ประเภทงาน:

งานประจำ

• วุฒิการศึกษา / EDUCATION: Bachelor's Degree / Master's Degree.
• สาขา / MAJOR: HRM, Political Sciences, Industrial Psychology or related fields.
• ประสบการณ์ / EXPERIENCE: 10 yrs. in HR functions.
• ภาษาต่างประเทศ / LANGUAGE: Fair command of English.
• อื่นๆ / OTHER: Computer literacy / Good personality and service mind.
• หากมีประสบการณ์ทางด้าน Implement ระบบ HR มาก่อนจะรับพิจารณาเป็นพิเศษ.
• The HRM Supervisor is responsible for overseeing and coordinating the organization's human.
• resource management functions to ensure effective implementation of compensation and.
• benefits administration, employee relations, HR policies, HR compliance, and employee.
• engagement. This role supports organizational goals by ensuring HR operations are efficient,.
• compliant, and aligned with business strategies.
• Human Resource Management.
• Supervise daily HR operations and ensure compliance with company policies and.
• procedures.
• Implement HR strategies, policies, and initiatives aligned with organizational objectives.
• Monitor HR processes and recommend improvements for operational efficiency.
• Compensation and Benefits.
• Administer compensation and benefits programs.
• Ensure payroll-related HR information is accurate and submitted on time.
• Review market compensation trends and assist in salary benchmarking.
• Support annual salary review and bonus administration.
• Coordinate employee benefits such as medical insurance, health check-ups, provident.
• fund, and other company welfare programs.
• Liaise with insurance providers, hospitals, and external vendors regarding employee.
• Monitor benefit utilization and recommend cost-effective improvements.
• Employee Welfare Administration.
• Manage and administer employee welfare programs and company benefits.
• Ensure welfare programs are implemented effectively and consistently.
• Review and recommend improvements to welfare policies and practices.
• Communicate welfare programs and benefits to employees.
• Employee Relations.
• Build and maintain positive employee relations.
• Handle employee grievances, disciplinary actions, and conflict resolution.
• Advise managers on employee relations matters and HR best practices.
• Promote a positive work environment and organizational culture.
• Employee Engagement.
• Organize employee engagement activities and internal communication programs.
• Conduct employee satisfaction surveys and recommend improvement initiatives.
• Support corporate culture and employee wellness programs.
• HR Policies and Compliance.
• Ensure compliance with labor laws, employment regulations, and company policies.
• Update HR policies, employee handbook, and procedures as required.
• Maintain accurate employee records and HR documentation.
• HR Information System (HRIS).
• Maintain employee data within the HRIS.
• Generate HR reports and workforce analytics.
• Ensure confidentiality and accuracy of HR information.
• Team Leadership.
• Supervise and coach HR Officers and HR Assistants.
• Allocate work assignments and monitor team performance.
• Develop team capabilities through coaching and mentoring.
• Bachelor's degree in Human Resources, Business Administration, Psychology, Social.
• Sciences or a related field.
• Master's degree is an advantage.
• 10 years of experience in Human Resources.
• At least 3-5 years in a supervisory role.
• Experience in large organizations is an advantage.
• Thai Labor Protection Act and related employment legislation.
• Compensation & Benefits.
• Employee Relations.
• HRIS and HR analytics.
• Leadership and people management.
• Communication and interpersonal skills.
• Conflict resolution and negotiation.
• Coaching and mentoring.
• Problem-solving and analytical thinking.
• Planning and organizational skills.
• Time management.
• Presentation and facilitation skills.
• Microsoft Office (Excel, Word, PowerPoint).
• HRIS proficiency.
• Competencies.
• Leadership.
• Integrity.
• Collaboration.
• Strategic Thinking.
• Decision Making.
• Adaptability.
• Continuous Improvement.
• Results Orientation.
• Key Performance Indicators (KPIs).
• Employee turnover rate.
• Employee engagement score.
• HR policy compliance.
• Employee relations case resolution time.
• HR report accuracy and timeliness.
• Payroll data accuracy.
• Internal employee satisfaction.
• HR project completion within schedule.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Manage HR departmental operating targets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
• Execute/manage management team's decisions on short-/long-term HR initiatives in line with company's business direction.
• Drive implementation of tactical day-to-day HR processes across business operations.
• Drive recruiting planning strategies (e.g. forecasting, short-/medium-term manpower requirements, etc.) to align with, and meet, business demands and HR cost control.
• Develop/review talent management for critical leadership positions and develop talent readiness/transition strategies.
• Execute initiatives on organization design changes to improve efficiency and effectiveness.
• Execute performance management activities and provide feedback on performance improvements opportunities.
• Propose market-driven/benchmark compensation decisions to drive employee performance, engagement and retention.
• Execute short-/long-term company-wide training and development strategies to cater for development needs.
• Manage deployment of HR services delivery, systems and work tools utlization to streamline work processes across functions in efficient and scalable manner.
• Prepare periodical reports to provide validated HR metrics and benchmarks to support business decisions.
• Drive, together with line manager, employee engagement initiatives to increase employee engagement, performance, retention and training environments.
• Execute change management initiatives across the organization.
• What You Bring.
• Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or related field.
• Minimum 7 years of experience in Human Resources, with at least 5 years in an HR Business Partner, HR Manager, or similar strategic HR role.
• Strong experience in partnering with business leaders to drive people strategies aligned with business objectives.
• Proven track record in workforce planning, talent management, succession planning, and organizational design.
• Experience in performance management, employee engagement, change management, and leadership development initiatives.
• Solid knowledge of compensation and benefits principles, market benchmarking, and HR best practices.
• Strong understanding of labor laws, HR policies, and employee relations practices.
• Experience managing end-to-end HR programs and delivering HR operational excellence across multiple functions or business units.
• Strong analytical skills with the ability to interpret HR metrics and provide data-driven recommendations to support business decisions.
• Excellent stakeholder management, influencing, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.
• Strong project management and problem-solving capabilities.
• Experience in large-scale organizations, multinational companies, or matrix environments is highly preferred.
• Strong command of written and spoken English.
• Why Join DKSH DKSH offers more than just a career opportunity. We provide a platform where HR professionals can make a real business impact. As part of our team, you will work alongside experienced leaders, drive strategic people agendas, and contribute to business transformation in a fast-paced, multinational environment.
• We foster a culture built on collaboration, trust, continuous learning, and innovation, empowering our employees to develop their careers while helping organizations achieve sustainable growth. If you are passionate about partnering with the business, developing people, and leading change, DKSH is the place where your expertise can create lasting value.

ทักษะ:

German

ประเภทงาน:

งานประจำ

• Lead the global HR IT Service Desk for Workday.
• Ensure high-quality support services and achievement of service level targets.
• Manage incidents, requests, problem management and knowledge management processes.
• Support the Workday Product Owner Team with automation of business processes.
• Monitor support performance through KPIs and user satisfaction metrics.
• Partner with HR, IT and global stakeholders to resolve issues and improve service delivery.
• Drive continuous improvement, automation and self-service capabilities.
• Support Workday releases, enhancements and adoption initiatives globally.
• Experience in HR Systems, HR Technology or IT Service Management.
• Strong Workday support and service delivery experience.
• Knowledge of ITSM/ITIL processes, Target Operating Model and best practices.
• Experience managing support teams and/or external service providers.
• Strong stakeholder management, communication and problem-solving skills.
• Customer-focused mindset with a passion for improving the employee experience.
• Fluent in written and spoken German and English.

ทักษะ:

Business Development, Project Management, Recruitment, Leadership Skill, Assurance

ประเภทงาน:

งานประจำ

HR Technology Specialist (Manager Level) Join our rapidly expanding HR Technology team in Thailand, where innovation and excellence are at the heart of everything we do. We are dedicated to transforming HR processes with cutting-edge technology solutions and are on the lookout for a passionate HR Technology Specialist to help us achieve our mission. If you're driven by a desire to make a real impact and thrive in a collaborative environment, we want to hear from you! Key Responsibilities: Lead and Innovate: Spearhead the implementation of cutting-edge HR technology solutions, Like ...

ทักษะ:

Project Management, Recruitment, Automation, Leadership Skill, Japanese

ประเภทงาน:

งานประจำ

日本語による表記は英文の後に続きます Are you ready to unleash your potential? At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and inno ...

ทักษะ:

Data Analysis

ประเภทงาน:

งานประจำ

• บริหารและควบคุมงานด้าน Compensation & Benefits ให้มีความถูกต้องและสอดคล้องกับนโยบายบริษัท.
• ดูแลกระบวนการ Payroll ทั้งระบบให้ถูกต้อง ครบถ้วน และตรงเวลา.
• บริหารโครงสร้างเงินเดือน สวัสดิการ โบนัส และ Incentive Scheme ให้เหมาะสมกับตลาดแรงงานและงบประมาณองค์กร.
• วิเคราะห์และเปรียบเทียบข้อมูลค่าตอบแทน (Salary Benchmarking) เพื่อสนับสนุนการกำหนดกลยุทธ์ด้านค่าตอบแทน.
• ดูแลและพัฒนานโยบายสวัสดิการให้ตอบโจทย์พนักงานและธุรกิจ.
• HR Analytics & Strategic Reporting.
• จัดทำ HR Dashboard และรายงานเชิงวิเคราะห์สำหรับผู้บริหาร.
• วิเคราะห์ข้อมูลด้าน Headcount, Turnover, Absenteeism, OT Cost, Productivity และ Workforce Trend.
• สรุป Insight และจัดทำรายงานเชิงกลยุทธ์เพื่อสนับสนุนการตัดสินใจด้านทรัพยากรบุคคล.
• พัฒนาและบริหารระบบฐานข้อมูล HR ให้มีความถูกต้องและสามารถนำไปใช้เชิงวิเคราะห์ได้.
• สนับสนุนการทำ Workforce Planning และ People Strategy ผ่านข้อมูลเชิงลึก.
• Process Improvement & HR Transformation.
• ปรับปรุงกระบวนการทำงานด้าน Payroll, Reporting และ HR Operations ให้มีประสิทธิภาพมากขึ้น.
• สนับสนุนโครงการ HR Digital Transformation และ Data Automation.
• พัฒนาเครื่องมือการวิเคราะห์ข้อมูล เช่น Dashboard, Power BI หรือระบบ HRIS.
• ควบคุมคุณภาพและความลับของข้อมูลพนักงานตามมาตรฐานองค์กร.
• Stakeholder Management.
• ทำงานร่วมกับฝ่าย HR, Finance, Accounting และ Management ในการวิเคราะห์ข้อมูลและวางแผนเชิงกลยุทธ์.
• ให้คำปรึกษาแก่ผู้บริหารในด้าน Compensation, Workforce Cost และ HR Metrics.
• บริหารทีมงานและพัฒนาศักยภาพทีมให้สามารถทำงานเชิงวิเคราะห์ได้อย่างมีประสิทธิภาพ.
• ปริญญาตรีหรือสูงกว่า สาขา Human Resources, Business Administration, Statistics, Economics หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้าน Compensation & Benefits, Payroll หรือ Total Rewards อย่างน้อย 3-5 ปี.
• มีประสบการณ์ด้าน HR Analytics, HR Reporting หรือ Workforce Analytics.
• มีความเข้าใจด้าน Salary Structure, Payroll Process และ HR Metrics.
• สามารถใช้ Excel ขั้นสูงได้ดี (Pivot Table, XLOOKUP, Power Query).
• หากมีประสบการณ์ใช้ Power BI, Tableau หรือ HRIS จะได้รับการพิจารณาเป็นพิเศษ.
• มีทักษะการวิเคราะห์ข้อมูลและการนำเสนอเชิงกลยุทธ์.
• มีภาวะผู้นำและสามารถบริหารทีมได้.

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Partner with business leaders across the departments to develop and execute HR strategies aligned with business objectives.
• Serve as a trusted advisor on organizational design, workforce planning, succession planning, and talent management to support business growth and operational excellence.
• Lead manpower planning initiatives and collaborate with Talent Acquisition teams to attract, recruit, and onboard critical talents.
• Drive performance management processes, including goal setting, performance reviews, talent calibration, and employee development planning.
• Identify workforce capability gaps and partner with Learning & Development teams to implement technical, leadership, and professional development programs.
• Support organizational transformation, business expansion, and change management initiatives related to new business projects and company growth.
• Foster a high-performance and inclusive culture by leading employee engagement, retention, and organizational effectiveness initiatives.
• Manage employee relations matters and provide guidance to leaders on employee performance, disciplinary actions, and workplace issues in compliance with company policies and labor laws.
• Partner with Compensation & Benefits teams to support salary reviews, incentive programs, and talent retention strategies while ensuring market competitiveness.
• Ensure compliance with labor laws, employment regulations, health and safety requirements, and corporate governance standards across all assigned business units.
• Bachelor's degree or higher in Political Science, Social Science, Psychology, Industrial Relations, Law, or related field.
• 8+ years of progressive HR experience, including exposure to HR operations, Performance Management, Compensation and Benefits, and Employee Relations..
• Proven ability to support multi-site and cross-border teams in a remote or project-based environment.
• Strong understanding of domestic and international labor laws, safety regulations, and HR compliance framework.
• Excellent stakeholder management, communication, and cross-cultural collaboration skills.
• Fluent in English both written and verbal (Minimum 750 TOEIC Score).
• Ability to travel/work upcountry area.
• Goal - Oriented, Unity, Learning, Flexible.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Project Management, Leadership Skill, English

ประเภทงาน:

งานประจำ

About The Role Manage implementation of HR strategic/tactical initiatives and align Group HR strategies with Business Unit/country-level operations in order to achieve business results What You Will Deliver Manage HR departmental operating targets and costs according to annual allocation to ensure efficient usage of resources, where applicable Execute/manage management team's decisions on short-/long-term HR initiatives in line with company's business direction Drive implementation of tactical day-to-day HR processes across business operations Drive recruiting planning strategies ( ...

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Recruitment, Teamwork, English

ประเภทงาน:

งานประจำ

• Ensure the smooth-running process of the human resources function at the client site, working closely with HR business partner, Talent Acquisition, Learning and Development team, client leadership team and operations team.
• Support overall execution of employee life cycle and HR projects across Staffing, Recruiting, Onboarding, Employee Relations, Training & Development, Engagement activities, and Offboarding process.
• Ensure HR policies and procedures are communicated and adhered to within the client ...
• Foster and handle employee relations matters onsite including employee issues, participation in company activities, and convey communication among management team, client team, HR team, operations team, in order to create a positive work environment and boost employee motivation.
• Drive employee engagement through programs, activities, and other initiatives to increase retention rate.
• Advocate JLL's Culture and Values onsite (Ethics, Teamwork and Excellence).
• Prepare and record employee registration files for new hires and internal transfers for the client site.
• Work with Learning and Development and HR Business partner to analyze training needs for onsite team.
• Track and manage employee movement and absence records.
• Track and manage new hire orientation and onboarding program for new hires.
• Keep record of employee data, HR data analytics, and support the requisition process.
• Be a key collaborator and point of contact for all HR queries from management and employees at the client site.
• Minimum 5 years of progressive HR experience, preferably in property management or client-facing environments.
• Strong problem-solving skills with ability to navigate complex employee relations matters.
• Advanced proficiency in Microsoft Excel for HR data analytics, reporting, and workforce planning.
• Strong English communication skills, both written and verbal, to effectively communicate with stakeholders.
• Excellent interpersonal and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong understanding of HR policies, procedures, and best practices.
• Experience in driving employee engagement initiatives and retention strategies.
• On-site -Bangkok, THA.
• If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• _JLL Privacy Notice_.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.
• Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

ทักษะ:

Laos

ประเภทงาน:

งานประจำ

• Job Responsibilities.
• Lead, develop and implement HR & administrative frameworks aligned with project objectives and operational needs.
• Lead the HR & Admin Department, overseeing talent acquisition, onboarding, training, compensation and benefits, performance management, employee relations, and workplace culture.
• Manage office operations and facilities, ensuring efficient support services and streamlined day to day functioning.
• Align policies and processes across site and head office to enable smooth operations and foster a motivated, high performing workforce.
• Job Qualifications.
• Bachelor's degree in Political Science, Social Science, Psychology, Industrial Relations, Law, or related field.
• Minimum 10 years of progressive HR experience, with a minimum of 5 years directly supporting overseas/international business units.
• Minimum 10 years of comprehensive end-to-end experience in HR and Administration.
• Proven ability to support multi-site and cross-border teams in remote or project-based environments.
• Strong understanding of domestic and international labor laws, safety regulations, and HR compliance frameworks.
• Excellent stakeholder management, communication, and cross-cultural collaboration skills.
• Fluent in English both written and verbal (Minimum 750 TOEIC Score).
• Ability to work in Loas for Long Term Assignment.
• Goal - Oriented, Unity, Learning, Flexible.

ประสบการณ์:

10 ปีขึ้นไป

ทักษะ:

Project Management, Data Analysis, English, Laos

ประเภทงาน:

งานประจำ

• Remote Position: No.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• Summary.
• HR Lead for a site or business unit(s) within a country with more than 2,000 employees, or supporting multiple countries or multiple locations (Thailand and Laos). Manage end-to-end employee lifecycle, including workforce planning, organization design, hiring plan, onboarding, people development, employee retention, performance management, talent and succession planning, until retire.
• LI-TP1.
• Detailed Description.
• Partners with multiple SVP/VP/GM & their staff to develop & implement strategic HR initiatives such as workforce planning, resource mgt, employee relations, performance management, skills management, programs & policies, leadership development. In an unionized site, include overall union-mgt relations, & negotiating & implementing local agreements.
• Provides advice, counsel, direction & training to the management team & managers on any business issue that has employee or organizational impact on company personnel practices, procedures, & initiatives, including interpreting the intent & meaning of the contractual obligations with the Union.
• Develop overall strategic direction to maintain credibility, communications, & relationships with union officials, stewards, & business partners to enhance the accomplishment of company objectives & permit a dialogue on problem situations so they can be resolved outside the grievance process.
• Ensures consistent application of policies/procedures for recruiting, rewarding, retaining, recognizing & developing people within a site.
• Provides employee relations consultation services to GM, Managers & employee.
• Develops, recommends, implements & maintains performance management programs & ensures consistent & timely application.
• Provides coaching & makes recommendations to Managers / supervisors for performance development & corrective action.
• Conducts internal investigations of acts of employee misconduct including interviewing, gathering evidence, consulting legal counsel, making recommendations & documenting findings.
• Represents site in charges of violating regulation or law.
• Provides performance program reporting.
• Partners with site senior mgt team to implement organizational change interventions-e.g. restructuring, reengineering, automating.
• Conducts ongoing skill competencies, knowledge/talent needs assessment. Develops or obtains specific training programs designed to meet the site's needs.
• Manages the rollout of Corporate HR Programs at the site level.
• Ensures compliance to corporate policies, governmental regulations & laws. Keeps abreast of legislative decisions, changes in employment laws & regs to limit legal exposure & liability.
• Knowledge/Skills/Competencies.
• Strong knowledge in HR Life-cycle Management.
• Strong in HR operation, being HR Generalist.
• In-depth knowledge of government regulations, labor laws and experience in Labor Relations.
• Strong organizational development, leadership development, facilitation, internal consulting skills.
• Customer Satisfaction initiatives.
• Extensive knowledge of World Class Manufacturing processes and Six Sigma strategies.
• Strong Project Management skills.
• Ability to effectively communicate with a wide variety of internal customers.
• Ability to evaluate multiple highly detailed tasks, determine priorities and organize work in a manner that allows for timely completion of projects.
• Ability to effectively organize and motivate team members with a diverse group of skill sets.
• Ability to manage complex organization with fast-pace environment.
• Data Analysis skill.
• Excellent English Communication.
• Typical Experience.
• 15 years HR Business Partner experiences.
• Industry experiences in manufacturing environment with more than 2,000 employees.
• Typical Education.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Data Analysis, Recruitment, Data Entry, Automation, Payroll, Oracle, SAP, English

ประเภทงาน:

งานประจำ

• As an.
• HR Digital Solutions Officer., you will support the day-to-day operations of HR systems and data management, while contributing to digital improvement initiatives within the HR function. This role focuses on ensuring accurate HR data, supporting reporting needs, and assisting in enhancing HR systems and processes through digital tools and automation.
• You will work closely with HR teams, IT, and stakeholders to ensure HR systems are e ...
• Job Responsibilities.
• Support the administration, maintenance, and daily operations of HRIS platforms (e.g., SAP SuccessFactors or similar systems).
• Maintain HR data including data entry, updates, user access, roles, and permissions while ensuring data accuracy and integrity.
• Assist in generating and analysing standard and ad-hoc HR reports (e.g., headcount, turnover, KPIs, demographics).
• Ensure consistency of HR data across systems through regular validation and reconciliation.
• Provide system support to HR functions such as Recruitment, Onboarding, Performance Management, Learning & Development, Payroll, and Benefits.
• Assist in preparing user guides, SOPs, and training materials related to HR systems and reporting.
• Support HR users by resolving system-related issues and responding to data/reporting requests.
• Participate in HR digital projects such as system enhancements, module implementations, and process automation.
• Job Qualifications.
• Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field.
• 1 - 3 years of experience.
• in HR operations, HRIS, HR data/reporting, or related roles.
• Basic to intermediate experience with HRIS platforms (e.g., SAP SuccessFactors, Workday, Oracle HCM, or similar).
• Proficiency in Microsoft Excel (e.g., formulas, pivot tables; macros is a plus).
• Strong interest in HR data, digital tools, and process improvement.
• Familiarity with data analysis, reporting, or dashboards is an advantage.
• Exposure to automation tools, AI, or analytics platforms is a plus.
• Strong analytical thinking and attention to detail.
• Good communication and stakeholder coordination skills.
• Able to work independently and collaboratively in a team environment.
• Good command of English (both written and spoken).
• Fluent in written and verbal English (Minimum 750 TOEIC score).
• Goal - Oriented, Unity, Learning, Flexible.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Recruitment, Automation, Leadership Skill, Labor law, Payroll

ประเภทงาน:

งานประจำ

• Own all core HR functions across our international operations: recruitment, payroll, benefits, performance, and compliance.
• Design HR systems, employment contracts, and policies suited to each market.
• Oversee payroll and benefits across countries with accuracy and legal compliance.
• Maintain strong command of Thai labor law and working knowledge of our other markets.
• Talent Acquisition.
• Lead full-cycle recruitment for head-office and operational roles across the region.
• Build manpower plans with department heads based on real business need.
• Organizational Development.
• Shape the org structure, job descriptions, and competency framework as we grow.
• Run the performance management cycle and map career paths for key roles.
• Build the training roadmap and drive engagement and change initiatives.
• Employee Relations.
• Handle grievances, conflict resolution, and disciplinary matters across regions.
• Find outcomes that protect the business while remaining fair and defensible to employees.
• Strategic Partnership & Digital.
• Act as a strategic HR business partner to leadership on structure, headcount, cost, and people risk.
• Advise the CEO/Owner directly and translate business goals into workforce decisions.
• Replace manual processes with AI tools, automated workflows, and modern HRIS.
• What We're Looking ForRequired.
• Bachelor's degree in HR, Business Administration, Political Science, Law, or related field.
• 4+ years of HR experience in a generalist or full-function role.
• Strong command of English you'll work with teams in six countries daily.
• Practical knowledge of labor law and proven ability to handle employee relations cases.
• Confident using AI tools to work faster and smarter.
• Result-oriented, highly adaptable, and effective under pressure.
• Advantages.
• International or multi-country experience (Middle East, Southeast Asia, or Australia especially valued).
• Hands-on OD experience org design, competency frameworks, or performance system design.
• Training design and delivery - HRIS implementation - experience reporting to founders or C-level.
• Why MAKEIO.
• Direct line to the CEO your recommendations get implemented.
• Real regional scope across six countries.
• True ownership you build the HR function, not inherit it.
• Modern toolset we invest in AI and automation, and expect HR to lead that shift.
• Flexible working hours - structure your day in a way that suits you!.
• 10 days of vacation per year.
• 5-day work week.
• Health insurance (AIA).
• Flexible spending 20,000 Trade-baht per year.
• Annual team outing.
• Yearly bonus.
• Free snacks and drinks in the office.
• Enjoy unlimited access to Playerbox. Our arcade and game center, including PS5, Nintendo Switch, Gokart, Pool Table, Table Tennis and Padel Tennis!.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Leadership Skill

ประเภทงาน:

งานประจำ

• Partner with business leaders across data center operations, engineering, construction, and corporate functions to develop and execute HR strategies aligned with business objectives.
• Serve as a trusted advisor on organizational design, workforce planning, succession planning, and talent management to support business growth and operational excellence.
• Lead manpower planning initiatives and collaborate with Talent Acquisition teams to ...
• Drive performance management processes, including goal setting, performance reviews, talent calibration, and employee development planning.
• Identify workforce capability gaps and partner with Learning & Development teams to implement technical, leadership, and professional development programs.
• Support organizational transformation, business expansion, and change management initiatives related to new data center projects and digital infrastructure growth.
• Foster a high-performance and inclusive culture by leading employee engagement, retention, and organizational effectiveness initiatives.
• Manage employee relations matters and provide guidance to leaders on employee performance, disciplinary actions, and workplace issues in compliance with company policies and labor laws.
• Partner with Compensation & Benefits teams to support salary reviews, incentive programs, and talent retention strategies while ensuring market competitiveness.
• Ensure compliance with labor laws, employment regulations, health and safety requirements, and corporate governance standards across all assigned business units.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Meet Deadlines, Recruitment, Teamwork, Payroll, English

ประเภทงาน:

งานประจำ

Job Title: HR Operations (Store HRBP) and Office Operations Location: Thailand Job Overview The HR Operations (Store HRBP) and Office Operations role is responsible for managing both HR and administrative functions for store and office operations in Thailand. This includes overseeing the HRIS system, managing end-to-end HR processes, and supporting the needs of store employees, while ensuring alignment with the company's HR policies and procedures. This role requires a proactive, agile, and hands-on HR professional who thrives in a fast-paced, dynamic environment. The ideal candida ...

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Employer Branding, Recruitment, Negotiation, Payroll

ประเภทงาน:

งานประจำ

This is a HR business-facing role who leads a team of generalists and/or specialists to partner with business leaders to provide specialist advices to the business throughout the employee lifecycle; attract, develop, engage, separate and plan. As the main point of contact between HR and the business, the HRBP adopts a service excellence mindset and is passionate about addressing organisationaland employees' needs and issues.