เงื่อนไขการค้นหา

ทักษะ:

Finance

ประเภทงาน:

งานประจำ

• Develop robust, strategic relationships with key partners, crafting joint business plans that encompass range, pricing, and promotions.
• Take full ownership of the strategic plan for your account, driving sales and managing the profit and loss elements, aligning with the broader company goals.
• Partner with marketing and category teams to innovate shopper solutions and drive excellence in market execution.
• Lead forecast planning in unison with finance and supply teams to provide stellar customer service and financial consistency.
• Lead customer negotiations, representing Reckitt's commercial interests and value-based trading terms effectively.
• Work towards continuous enhancement of category management, improving efficiency and profitability.
• The experience we're looking for.
• Proven track record in managing national account sales within FMCG or related consumer-focused markets.
• Strong commercial insight, and astute P and L management with the capability to develop and execute strategic sales plans.
• Known for your strategic insight and a practical approach to problem-solving, you're ready to turn challenges into opportunities.
• Genuine passion for customer service, with the ability to build trusting, collaborative, and mutually beneficial relationships.
• Exceptional communication skills, with a consultative approach to influencing others using compelling facts and data.
• A diverse range of influencing styles and techniques at your disposal, with evidence of their effective application in past roles.
• The skills for success.
• Key Account Management, Ecommerce, Analysing sales data, Leadership skills, Consumer Insights, Shopper Insights, Category Analysis, Collaboration and partnership skills, Influencing, Consultative Selling, Customer strategy, Channel strategy, Sales strategy development, Perform product planning, Business accumen, commercial accumen, Sales negotiation, P and L Management, Strategy Execution, Operational Excellence.
• What we offer.
• With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
• Equality.
• We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

ทักษะ:

eCommerce, Negotiation, Problem Solving, Mandarin, English

ประเภทงาน:

งานประจำ

• Acquire and incubate brands, principals and big merchants that contribute large GMV share.
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality.
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs.
• Maintain service quality provided by seller.
• low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
• Minimum Bachelor's Degree or above.
• 3 years+ experience in ecommerce; direct experience in relevant categories preferred.
• Fluent in English and Thai.
• Proficient in Mandarin to communicate with Sellers and Brands from China.
• Excellent interpersonal and negotiation skills.
• Attention to detail, affinity with numbers, logical and problem solving skill.
• Strong connections with brands and big sellers are preferred.
• A good team player, fast learner and open to changes.
• Proficient in Excel and power point.

ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• ดูแลและให้คำแนะนำทีมขายเพื่อให้บรรลุหรือเกินเป้าหมายยอดขาย.
• พัฒนาและดำเนินกลยุทธ์การขายเพื่อขยายตลาด.
• ติดตามและวิเคราะห์ผลการขายและแนวโน้มของตลาด.
• สร้างและรักษาความสัมพันธ์ที่ดีกับลูกค้าหลักและพันธมิตรทางธุรกิจ.
• ตรวจสอบให้แน่ใจว่าสินค้าถูกกระจายและมีจำหน่ายอย่างทั่วถึงในตลาด.
• ให้การฝึกอบรมและสนับสนุนทีมขายเพื่อพัฒนาทักษะ.
• จัดทำและนำเสนอรายงานการขายต่อฝ่ายบริหาร.
• วุฒิปริญญาตรี สาขาบริหารธุรกิจ การตลาด หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้านการขายหรือในตำแหน่งหัวหน้าทีมขาย โดยเฉพาะในธุรกิจสินค้าอุปโภคบริโภค (FMCG).
• มีทักษะความเป็นผู้นำและการบริหารทีมเป็นอย่างดี.
• มีทักษะการสื่อสารและการเจรจาต่อรองที่ยอดเยี่ยม.
• สามารถวิเคราะห์ข้อมูลและแนวโน้มตลาดได้อย่างมีประสิทธิภาพ.
• ใช้งานโปรแกรม Microsoft Office และซอฟต์แวร์ที่เกี่ยวข้องกับงานขายได้.
• สามารถเดินทางได้ตามที่บริษัทกำหนด.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

SEO, English

ประเภทงาน:

งานประจำ

• วางแผนและดำเนินการขายบริการของบริษัท (Inbound / Outbound).
• วิเคราะห์ความต้องการลูกค้า และนำเสนอ Solution ที่เหมาะสม.
• เข้าประชุม Pitching / Presentation กับลูกค้าองค์กร.
• ปิดการขายและบริหาร Pipeline ให้เป็นไปตามเป้าหมาย.
• ประสานงานกับทีมภายในเพื่อส่งมอบงานให้ลูกค้าอย่างมีคุณภาพ.
• ให้ Feedback เพื่อช่วยพัฒนากระบวนการขายและกลยุทธ์ของทีม.
• มีประสบการณ์ Sales / Business Development อย่างน้อย 3-5 ปี (B2B จะพิจารณาเป็นพิเศษ).
• มีความรู้ด้าน SEO, Ads, Digital Marketing และสามารถอธิบาย Solution ให้ลูกค้าเข้าใจได้.
• สามารถ สื่อสารภาษาอังกฤษได้ดี (Present / Call / Email กับลูกค้าต่างชาติ).
• มีประสบการณ์ปิดดีลด้วยตัวเอง และชอบงานขายเชิงรุก (Hunter mindset).
• มีทักษะการนำเสนอ การเจรจา และการขายเชิง Consultative.

ทักษะ:

Sales, English

ประเภทงาน:

งานประจำ

• Greet and assist customers in a friendly and professional manner.
• Answer customer questions about products and services.
• Recommend products and services to customers based on their needs.
• Maintain a clean and organized sales floor.
• Stock shelves and displays.
• Assist with other sales-related tasks as needed.
• Able to work 6 days per week****.
• Bachelor s degree in and field.
• Coaching and motivating skill.
• Excellent customer service ability.
• Strong oral and written communication both Thai and English.

ทักษะ:

Sales, Social media, Microsoft Office, English

ประเภทงาน:

งานประจำ

• Provide consultation to clients regarding office spaces, seminar rooms, and related services.
• Conduct site tours for clients and follow up throughout the sales process until closing.
• Ensure customer satisfaction and maintain strong client relationships.
• Analyze and develop marketing strategies to enhance sales performance, including leveraging social media for promotion and sales opportunities.
• Coordinate with relevant departments to deliver seamless service to clients.
• Prepare sales reports and summaries.
• Monitor client needs and recommend service improvements.
• Perform other duties as assigned.
• Qualifications2-3 years of experience in sales, marketing, building management, seminar/event spaces, or hotel operations.
• Good English communication skills (speaking and reading).
• Basic knowledge of social media platforms such as Facebook, Instagram, and LINE OA to support sales and marketing activities.
• Strong interpersonal skills, a positive attitude, and professional appearance.
• Proficient in Microsoft Office.

ทักษะ:

Electronics, eCommerce, Fast Learner, Mandarin, English

ประเภทงาน:

งานประจำ

• Acquire and incubate brands, principals and big merchants that contribute large GMV share.
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality.
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs.
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
• Minimum Qualifications:Bachelor's Degree or above.
• 2 years+ experience in ecommerce; direct experience in relevant categories preferred.
• A good team player, fast learner and open to changes.
• Proficient in Excel and ppt.
• Proficient in English and Thai.
• Proficient in Mandarin to communicate with Sellers and Brands from China.
• Preferred Qualifications:Excellent interpersonal and negotiation skills.
• Attention to detail, affinity with numbers, logic and problem-solving skill.
• A good team player, fast learner and open to changes.
• Structured thinking, data and logic driven.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Digital Marketing, English

ประเภทงาน:

งานประจำ

• The incumbent is responsible for assisting the Digital Marketing Department or team to provide analysis and reporting on digital projects / campaigns and placements, website traffic, social media impression and others. You should keep an eye on data that shows changing trends in advertising consumption. This role requires one who keeps abreast of new social media sites, web technologies and digital marketing trends. If you re an excellent communicator, capable & passion in digital marketing-related job, we would love to hear from you.
• The position requires strong attention to customer relations, interactive communication skills, and problem-solving ability.
• Build and execute social media strategy through competitive research, platform determination, bench marking, messaging and audience identification.
• Continuously improve by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information.
• Collaborate with Marketing and Product development teams to create social buzz regarding new products launches.
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
• Contribute to team effort by accomplishing related results as needed.
• Any other task that may reasonably assign by supervisor.
• Key Requirements.
• Candidate must possess at least bachelor s degree or any equivalent.
• Prefer 1-2 years of working experiences in related filed & position.
• Preferably Senior Executive specialized in Digital Marketing or equivalent.
• Required language: English (Verbal & written communication).
• Ability to work under pressure, independent.
• Creativity and writing skills.
• Numerical skills.
• Basic IT skills.
• Problem-solving aptitude.
• Excellent interpersonal & communication abilities.
• Executive & senior positions are available.

ทักษะ:

Sales, Finance, Compliance, English

ประเภทงาน:

งานประจำ

• Define and execute nationwide dealer sales strategies for Digital Appliances in alignment with overall CE business objectives.
• Drive revenue growth, market share expansion, and profitability across all dealer segments.
• Translate business targets into clear sales priorities, execution plans, and KPIs for regional and dealer sales teams.
• Dealer Channel Management & Development Lead and develop strong partnerships with key dealers to ensure long-term, mutually beneficial growth.
• Oversee dealer segmentation, coverage models, and resource allocation to maximize channel effectiveness.
• Drive dealer capability development, including sales execution, product knowledge, and in-store standards.
• Sales Execution & Performance Management Own sales performance management, including sell-in, sell-out, inventory health, and promotion effectiveness.
• Monitor market conditions, competitive activity, and dealer feedback to proactively adjust strategies.
• Ensure disciplined forecasting, target setting, and performance tracking across all dealer channels.
• Cross-functional Collaboration Work closely with Product Management, Trade Marketing, SCM, Finance, and Service teams to ensure seamless execution.
• Align product launches, promotions, pricing strategies, and supply planning with dealer needs and market demand.
• Act as a key voice of the dealer channel internally, providing insights to influence product and business decisions.
• Team Leadership & Organization Development Lead, coach, and develop a high-performing dealer sales organization.
• Build a performance-driven culture with clear accountability, ownership, and execution discipline.
• Drive talent development, succession planning, and organizational capability building.
• Governance & Risk Management Ensure compliance with company policies, pricing discipline, and channel governance frameworks.
• Manage business risks related to inventory, credit, and channel conflict in collaboration with internal stakeholders. Skills and Qualifications
• Qualifications Education Bachelor s or Master s degree in Business Administration, Marketing, Economics, or related fields.
• Experience Minimum 10 years of experience in sales or commercial leadership roles within consumer electronics, home appliances, or FMCG industries.
• Proven track record in leading dealer or distributor sales operations at a national or large-regional level.
• Strong understanding of Thailand s dealer landscape, retail operations, and competitive dynamics.
• Experience managing large sales teams and complex channel structures is essential.
• Skills & Competencies Strong strategic thinking combined with hands-on execution capability.
• Excellent commercial acumen with solid understanding of pricing, promotions, and profitability drivers.
• Strong leadership, stakeholder management, and influencing skills.
• Data-driven decision-making with the ability to translate insights into action.
• Resilient, adaptable, and able to perform under pressure in a fast-paced environment.
• Strong communication and presentation skills in both Thai and English.

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• Craft and execute a leading-edge customer strategy, driving the delivery of sales, profit, and trade negotiations.
• Recruit, coach, and inspire your team members, fostering a culture geared towards achievement and collaborative growth.
• Develop and maintain robust relationships with an array of customer ecosystem partners.
• Utilise data from various sources to form compelling narratives and guide strategic business decisions.
• Take charge of the P&L, steering your accounts towards success and exceeding targets across all product categories.
• The experience we're looking for.
• Demonstrated success in national account sales within FMCG, Consumer Goods, or a similar premium brand environment.
• Additional experience in trade marketing, e-commerce, or marketing adds a rich layer to your profile.
• Solid history of managing P & L, budgets, and the expansion of substantial, complex accounts.
• High commercial accumen paired with outstanding communication, negotiation, and influence.
• A customer-first approach with expertise in nurturing multi-level trade customer relationships.
• Exceptional leadership qualities with the ability to form meaningful team connexions and motivate a diverse workforce.
• A driven, results-oriented nature with an entrepreneurial spirit.
• The skills for success.
• Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence.
• What we offer.
• With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
• Equality.
• We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

ทักษะ:

eCommerce, Negotiation, Problem Solving, Mandarin, English

ประเภทงาน:

งานประจำ

• Acquire and incubate brands, principals and big merchants that contribute large GMV share.
• Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality.
• Discover new collaborative opportunity fit into merchants' short-term and long-term development plan and build JBPs.
• Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction.
• Minimum Qualifications:Minimum Bachelor's Degree or above.
• 3 years+ experience in ecommerce; direct experience in relevant categories preferred.
• Fluent in English and Thai.
• Proficient in Mandarin to communicate with Sellers and Brands from China.
• Excellent interpersonal and negotiation skills.
• Preferred Qualifications:Attention to detail, affinity with numbers, logical and problem solving skill.
• Strong connections with brands and big sellers are preferred.
• A good team player, fast learner and open to changes.
• Proficient in Excel and power point.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales

ประเภทงาน:

งานประจำ

• Team Performance & Sales TargetsDrive the team to achieve daily quotation targets per salesperson.
• Push and monitor team performance to meet the set monthly conversion rate.
• Ensure the team delivers the expected Gross Written Premium (GWP) and achieves target Net Takes percentages.
• Provide guidance, coaching, and performance feedback to enhance productivity.
• Operational ExecutionActively support the team by preparing quotations and handling sales tasks when necessary.
• Manage communication with insurance companies to request quotations and prepare placing/quotation slips in the system as authorized.
• Ensure accuracy and timeliness in all documentation and processes.
• Partner & Stakeholder ManagementCollaborate closely with partners to address and resolve any issues they encounter.
• Handle and resolve escalated matters efficiently to maintain strong partner relationships.
• Coordinate with internal departments to ensure smooth operations and effective problem-solving.
• Leadership & ReportingTrack team performance against KPIs and provide regular updates to management.
• Identify areas for improvement and propose solutions to enhance efficiency and results.
• Lead by example through strong work ethics, accountability, and hands-on support.
• Bachelor s degree in Business, Insurance, or a related field.
• Minimum 3-5 years of experience in sales operations, insurance brokerage, tele sales, or related roles, with at least 1-2 years in a supervisory position.
• Strong understanding of insurance processes, quotation preparation, and GWP/Net Takes concepts.
• Excellent communication and problem-solving skills, with the ability to handle escalations effectively.
• Proven ability to motivate and drive teams toward achieving ambitious sales and operational targets.

ทักษะ:

Negotiation

ประเภทงาน:

งานประจำ

• A proven track record in achieving and exceeding sales and financial goals.
• Skill in engaging sales presentations and a team-selling approach.
• Comprehensive knowledge of the competitive landscape with the ability to apply successful sales strategies.
• Negotiation skills to craft beneficial solutions for clients and partners.
• Attention to accurate sales forecasting and close plans.
• Good business acumen and client engagement skills.
• A strong client-centric approach, with the ability to understand and solve customer problems.
• The ability to build and maintain meaningful customer relationships.
• Flexibility to adapt quickly to urgent deadlines or new missions.
• A bachelor s degree in information technology/systems, sales, or a related field.
• Industry/Vendor sales certifications required.
• Hybrid Working About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters.
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

ทักษะ:

Finance, Risk Management, Negotiation, English

ประเภทงาน:

งานประจำ

• The leadership and proactive management of multiple Client Management teams and deliver the highest quality client service for the FI or Corporate segment and across the client tiers.
• Ensure effective and timely escalation of issues / roadblocks to Frontline and act as the main point of escalation between Client Management and Frontline.
• Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value ...
• Ensure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Strategy.
• Targeted ImprovementsEnsure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight.
• Engage a wide range of internal stakeholders for discussion in order to streamline processes and implement changes.
• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.
• Automation and StreamliningMonitor the efficiency, effectiveness and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needs.
• Accelerate the shift to digital and ensure the digital value proposition is aligned with clients needs and preferences.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Drive adoption by the team, of the latest tools and techniques to improve performance.
• Adherence to changes in line with the Client Management destination model and DOIs.
• Business.
• Fully understand the CCIB business strategy and leadership expectations and ensure Client Management activities within the team are effectively managed in accordance with the Bank s strategic focus.
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Responsible for the leadership and proactive management of multiple Client Management teams and deliver the highest quality client service for the FI or Corporate segment and across the client tiers.
• Liaise with business units, local/group product, other supporting operations and external business partners when necessary to capture business opportunities in a timely and effective way.
• Support various stakeholders on regulatory and audit requests.
• Act as departmental coordinator for outsourcing matters. This requires detailed understanding of outsourcing policy, procedure and regulation.
• Maintain good working relationships with the various Business Units, Finance, Risk, Technology and Operations community.
• Undertake ad-hoc duties and when delegated by Country Client Management Head.
• Identify process improvement opportunities and work closely with management to implement the change.
• Processes
• GeneralEnsure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
• Deliver quality, risk management, efficiency and effectiveness as per agreed standards & metrics.
• Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality.
• Ensure work performed by team is error free with no operating losses and adheres to first-time-right principles. Contribute to the teams BAU productivity at the highest standards, ensuring minimal rework across the team within all processes managed.
• Ensure effective and timely escalation of issues / roadblocks to Frontline and act as the main point of escalation between Client Management and Frontline.
• Manage document inventory, ensuring processes are in place and consistently adhered to by the team in line with global documentation standards and to enable retrieval of documentation in a timely manner.
• Drive robust operating rhythm across team, ensuring allocation of resources against simple vs. complex and critical activities delivers best outcomes for clients and the Bank. Proactively plan team capacity by forecasting volumes and measuring cycle times.
• Identify process and service improvement opportunities and work closely with management to implement changes, facilitate transfer of best practices.
• Drive implementation of change initiatives.
• Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively.
• Resolve escalations from team, including follow-up with clients, ensuring the once to client rule is adhered to as much as possible.
• Appropriately challenge stakeholders in the value chain where necessary, facilitating resolution of complex cases and where blockages exist that impact execution.
• Ensure, lead, and monitor both strict adherence to regulatory requirements, and efficient preparation for Audit reviews.
• Responsible for appropriate and timely escalation, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk, or control functions as appropriate.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Ensure roles & responsibilities and service levels are clearly defined in the Service Level Agreements (SLA) between Client Management and Business or other Functions.
• Share and replicate best practices with other Country Client Management Teams.
• Drive improved ways of working across coverage, product and functional partners, leveraging relevant meetings/forums to achieve stronger cross-functional collaboration.
• Client Relationship ManagementDemonstrate strong knowledge of client needs for the assigned client portfolio and able to engage clients effectively.
• Build trust and strong account management support to clients including but not limited to loan drawdowns, overseeing the resolution of client related complaints, issues and escalations.
• Provide sound advice to clients on associated documentation requirements (e.g. credit documentation, account monitoring activities etc.).
• Client Due Diligence (CDD) and Regulatory Onboarding (e.g. FATCA, CRS)Demonstrate thorough understanding of the Group s Client Due Diligence (CDD) policies and procedures, various systems, and how it correlates with business needs. Provide input and insight into relevant policy & project discussions as required.
• Ensure that applicable CDD standards are adhered to by team and all policy/ process/ procedure gaps are highlighted and resolved with relevant stakeholders and senior management on a timely basis.
• Ensure all staff are adequately trained on policies & procedures. Ensure only staff accredited to handle CDD (including relevant Correspondent Banking accreditations) are granted access to the system and execute CDD activities.
• Drive network onboarding processes.
• Credit DocumentationProvide inputs into the Credit Issues Committee (CIC) pack, working closely with the Enablement team to ensure outcomes and relevant actions are completed within timelines.
• Manage the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business.
• Engage and coordinate with Legal & Compliance, Credit, and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc.
• Ensure document deficiencies are minimised and are rectified in a timely manner.
• Account OpeningAdhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
• Document Archival (hard and soft copies).
• Account Management & Portfolio QualityManage flow maintenance activities on client portfolio as assigned.
• Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to the RM and CA.
• Act as escalation point for Unsettled (FX) Past Due Trades reports & Failed trades reports, working closely with Operations where relevant.
• Attend ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
• People & Talent.
• Provide effective orientation /guidance to new joiners on the bank s policies/procedures/processes to Ensure staff are adequately trained to support both existing and any new requirements.
• Provide/ secure / enable access to relevant role-specific and general training to the team.
• Manage talent and hiring across Client Management, ensuring high performance team and bench strength. Own the development of the individuals within the team, using performance management and staff development to provide a deep pool of talent and opportunities for individual growth.
• Conduct regular 1-1s to review individual KPIs and provide feedback on an ongoing basis.
• Collaborate with members of the team and plan individual training to be completed over the P3 cycle, to achieve required competencies.
• Enable team to function optimally, providing guidance and coaching to members. Drive and encourage cross-training and mentorship, facilitating interchange of best practices amongst team members and across teams.
• Manage and control overall attrition at acceptable level. Attrition of top performers to be managed. Minimize key man risks within team.
• Develop succession plan for self and for all critical resources in the team.
• Risk Management.
• Demonstrate high level of preparedness by self and team for any Audit and ensure NIL audit failures/ NIL adverse audits grading in reviews.
• Understand the risk and control environment in their area of responsibility and drive rectification as required. Develop awareness of changes in the policy and regulatory environment, predict challenges and identify initiative opportunities to manage change implementation at the right time.
• Ensure that Risk Management matters that are brought to the job holder s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework and across team.
• Provide crisis management support on behalf of Country Client Management Head for ad hoc control and procedural issues.
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations.
• Governance.
• Effective management of Client Management teams to provide support for the business.
• Ensure CST scores are maintained within thresholds. Ensure rework is closely monitored and controlled. Conduct monthly rework forums to discuss repeat themes and arrive at corrective actions involving Client Management. Ensure NIL observations in Control Assurance (CA) review.
• Ensure robust performance management in place using relevant Productivity / Performance MIS. Monthly, quarterly and annual review discussions to be completed by stipulated timelines.
• Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively and timely reporting/escalation of significant risk issues to senior management.
• Ensure there are appropriate frameworks in place to guarantee that Client Management team functions within the Group s risk appetite and relevant risks are appropriately managed in conjunction with management, direct reports, and other stakeholders.
• Ensure, lead, and monitor both strict adherence to regulatory requirements, and also efficient preparation for Audit reviews.
• Fulfil supervisory responsibilities in line with supervisory principles.
• Maintain oversight on quality & timeliness of Service Review Meetings (SRM) to be held every month between business Teams & Hub or Country CETs.
• Manage in country or other remediation s as required to ensure gaps in capability, process or data/docs are brought up to a best-in-class standard over time.
• Utilize metrics and the agreed service standards to drive decisions and improve operational service excellence.
• Regulatory & Business Conduct.
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Client Management Team to achieve the outcomes set out in the Bank s Conduct Principles: Financial Crime Compliance; The Right Environment.
• Key stakeholders.
• InternalCountry Client Management Head.
• Client Management teams, including in-country CET.
• Client Management Enablement.
• GBS Hub teams.
• Account Opening Teams.
• Front Office RMs.
• Product Partners.
• Client Lifecycle Design Management Teams.
• Legal team; in-countries, Region and Group.
• Credit & Risk teams; in-countries, Region and Group.
• Lending Documentation Unit.
• Commodities Transaction Management Unit.
• Regional CDD Risk Managers.
• Operational Risk.
• Credit Documentation CoE.
• CFCC.
• Other Responsibilities
• Embed Here for good and Group s brand and values in the Client Management Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
• Skills and ExperienceAbility / experience managing individuals or teams.
• Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service & experience while balancing robust operational management.
• Ability to directly influence stakeholders across value chain to secure resources and buy-in required to deliver operational and client service targets.
• Ability to understand and derive insights & improvement opportunities from MIS and performance data.
• Strong drive to deliver.
• Ability to positively engage and build rapport with clients.
• Has a clear understanding of the client needs being serviced; able to articulate and align team to them.
• Knowledge and experience in relevant processes managed by Client Management.
• Sound knowledge of local regulations (CDD, credit and lending, risk management).
• Superior writing and presentation skills in English.
• Risk & AML certified as stipulated by Bank policy (role based).
• Role Specific Technical CompetenciesManage Conduct.
• Manage Risk.
• Manage People.
• Operational.
• Process Management.
• Data Conversion and Reporting.
• About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
• Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
• What we offer
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.