เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Define TMO governance, operating model, and standards.
• Oversee transformation roadmap, milestones, and benefits tracking.
• Manage executive stakeholders and steering committees.
• Identify transformation risks and ensure mitigation plans.
• Drive alignment across business, technology, and operations.
• Lead and develop TMO support teams.
• 10+ years of experience in transformation, PMO, or strategy execution roles.
• Strong executive communication and stakeholder management skills.
• Experience in enterprise-wide transformation programs.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Building a better working world.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

DevOps

ประเภทงาน:

งานประจำ

• Lead product support teams and define support operating models.
• Own product incident management, escalation, and resolution.
• Collaboration with Product Owners and Engineering on backlog prioritization.
• Define SLAs, support KPIs, and service performance reporting.
• Drive root-cause analysis and preventive actions.
• Oversee release readiness and post-deployment reviews.
• Manage stakeholder communication for product issues and risks.
• 7-12 years of experience in product or application support roles.
• Strong leadership and stakeholder management skills.
• Experience with Agile delivery and DevOps Environments.
• Solid understanding of digital products and platforms.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Define and govern process support frameworks and standards.
• Oversee process performance, KPIs, and compliance.
• Lead process optimization and continuous improvement initiatives.
• Manage cross-functional stakeholders and dependencies.
• Ensure process risks and issues are identified and mitigated.
• Coach and develop process support teams.
• 7-12 years of experience in process management or operations roles.
• Strong understanding of process improvement methodologies (Lean, Six Sigma, etc.).
• Excellent stakeholder and changing management skills.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

ประสบการณ์:

7 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Lead and manage CX support teams to deliver high-quality customer service across all channels.
• Define and oversee CX support strategies, operating models, and service frameworks.
• Own service performance management, including SLAs, KPIs, CSAT, NPS, and escalation handling.
• Act as the key point of contact for senior stakeholders regarding CX support performance and issues.
• Drive root-cause analysis of major customer issues and implement sustainable improvements.
• Collaborate with IT, Digital, Product, and Operations teams to enhance customer journeys and support processes.
• Establish and maintain CX governance, policies, and standard operating procedures.
• Manage incident escalation, crisis handling, and customer communication during service disruptions.
• Coach, develop, and performance-manage CX support team members.
• Prepare executive-level reports and insights on CX performance, risks, and improvement roadmap.
• Bachelor s or Master s degree in Business, Management, Marketing, IT, or related fields.
• 7-12 years of experience in customer experience, service operations, or customer support roles.
• Proven experience managing teams and complex stakeholder environments.
• Strong leadership, communication, and decision-making skills.
• Solid understanding of CX frameworks, customer journey management, and service design.
• Experience with CRM platforms, ticketing systems, and CX analytics tools.
• Ability to manage escalations and operate under pressure.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Shape the future with confidence.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Risk Management, Project Management, Statistics, English

ประเภทงาน:

งานประจำ

• Engage with clients to understand business goals, provide advisory support, and proactively address technical and functional challenges while effectively supporting presentations and demonstrations.
• Build strong relationships with senior client stakeholders to consistently exceed expectations.
• Independently gather and analyze client requirements, developing tailored business solutions.
• Provide expertise on risk management technologies, methodologies, and regulatory frameworks (e.g. Basel, IFRS9, Liquidity, Credit Risk, Market Risk, Operational Risk, Banking Regulations, etc), while developing, maintaining, and enhancing quantitative risk models to ensure accuracy and regulatory alignment.
• Collaborate effectively with senior consultants, managers, and cross-functional teams to achieve project objectives.
• Coordinate regional teams across Southeast Asia to foster consistency and excellence.
• Support project management activities, including scope definition, planning, execution, and delivery.
• Contribute to knowledge-sharing initiatives, training programs, and professional development activities.
• Contribute to proposal development, bid participation, and market expansion efforts to strengthen the firm s presence.
• Your role as a team member: At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Consultants across our Firm are expected to:Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
• Understand how our daily work contributes to the priorities of the team and the business.
• Demonstrate strong commitment to personal learning and development.
• Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
• You are someone with:Possesses a degree, preferably in Actuarial Science, Statistics, Economics, Mathematics, Finance, Accountancy, Risk Management, or a related field.
• Professional certifications (e.g., FRM, PRM, CFA) are an added advantage.
• Minimum of 1 to 2 years of relevant experience, ideally within consulting, banking, or financial services.
• Demonstrates strong domain and technical-functional knowledge in regulatory frameworks and risk management solutions, including Basel, IFRS 9, Liquidity, Credit Risk, and Banking Regulations.
• Hands-on experience with data analytics and visualization tools such as SQL, Power BI, Python, and SAS preferred.
• Proficient in Microsoft Excel, PowerPoint, and Word, with advanced skills.
• Strong analytical, problem-solving, and data interpretation skills with high attention to detail.
• Excellent communication, interpersonal, collaboration, and client management abilities.
• Proficient in business-level English, both verbal and written.
• Capable of working independently, multitasking, and managing projects effectively.
• Works efficiently against demanding timelines.
• A high-performing, coachable team player who prioritizes continuous development, puts clients first, and exemplifies a value-driven mindset.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 109169In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

Microsoft Office, Project Management, English

ประเภทงาน:

งานประจำ

• Front-to-back office operation business analysis and business processes review, redesign and optimisation.
• Transformational change across a Financial Services organization (core banking solution implementation, technology / digital integration and cost optimisation).
• Establishment of Shared Services Centre and outsourcing function.
• Enabling technology / digital implementations like RPA, and FinTech related solutions.
• Work closely with the engagement team, Manager and client representative to deliver the projects.
• Act as the daily contact point for the clients.
• About you.
• Good understanding of key Financial Services operations trends and FinTech (including but not limited to BlockChain, RPA, Machine Learning, IOT).
• Strong analytical, interpersonal, written and verbal skills.
• A proven ability to translate client objectives into deliverable design, and develop deliverables that address complex situations.
• Knowledge of the key strategic business drivers, regulatory constraints and operational process requirements across Financial Services.
• The ability to define a strategy, develop business cases and define the target operating model (organization design, customer experience, processes).
• Strong Microsoft Office skills: MS PowerPoint, MS Excel, MS Project, MS Visio.
• Strong presentation sk ills and group facilitation.
• Demonstrated management skills, including the ability to train and develop staff, manage project budgets and develop strong client relationships.
• Excellent English and Thai written and verbal communication skills.
• Demonstrate strong inter-personal skills and good communication skills, including the ability to document reports and conduct presentations for clients and key stakeholders.
• Experience in operations excellence roles such as digital process optimisation.
• Internship experience working in Big 4 Consulting firms and/or Financial Services firms (Retail Banks, Corporate /Institutional Banks, Insurance, Asset Management, Capital Markets).
• Experience in Operations and Project Management office.
• Prior project management experience.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Bachelor Degree Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Not Specified
• Available for Work Visa Sponsorship?.
• No
• Government Clearance Required?.
• No
• Job Posting End Date.

ประเภทงาน:

งานประจำ

• Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
• Your role at a glance.
• The Client Success Manager is responsible for building and maintaining the client re ...
• This role is responsible for multiple medium-to-large or diverse (multi-service) contracts for clients. As the primary post-sale point of contact for clients they drive client-facing activity through the Client Success Management Charters of Adoption, Expansion and Renewal.
• Acting as the clients trusted advisor they help the client realize value from their relationship with the organization and ensure the client s relationship experience is a positive one.
• This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.
• What we are looking for.
• Revenue
• In-contract growth by up-sell / cross-sell of NTT Ltd services within the Client Success managed account base
• On-time renewals (with minimal client or price churn) for either all contracts within their region or those within the Client Success managed account base
• Leadership
• Manage a team of Client Success Management professionals (Client Success Specialists and potentially Client Success Country Leads) in delivering NTT Ltd strategic Client Success Management objectives
• Mentor, coach and manage the performance and professional development of their team of Client Success Management professionals
• Continuously upskill and improve the capability of the Client Success Management professionals in line with Client Success Management strategy
• Clients
• Responsible for ensuring the implementation of client contract strategies which are aligned to the overall Client Success strategy and objectives, ensuring these are developed and executed in a consistent manner.
• Work closely with Client Success Management professionals and other client-facing stakeholders to ensure consistent and effective client engagements
• Remain constantly informed of major service delivery or relationship issues affecting key clients, intervening in the client engagement activities as required
• Develop and maintain relationships with key strategic clients to promote the value of NTT Ltd.'s Client Success Management offer and enhance understanding of clients strategic needs
• Global Client Success Management Practice
• Contribute to the development of Group Client Success Management strategy and oversees resulting regional delivery programmes
• Ensure alignment to the Client Success Management operating model and strategy across the regional Client Success Management community
• Drive pro-active and collaborative membership of global Client Success Management community for their region, supporting practice initiatives and sharing local knowledge/best practice
• Develop and maintain relationships with cross-functional NTT Ltd stakeholders to promote/evangelise the Client Success Management agenda
• Interpersonal skills with the ability to develop and maintain solid stakeholder relationships (across relevant NTT Ltd cross-functional teams and within client environments where necessary)
• Good communication skills (verbal and written) coupled with good questioning skills
• Demonstrates tactical management and leadership skills and drives standards of performance
• Strategic thinking ability coupled with good planning and execution skills
• Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market
• Ability to interpret complex data/reports, derive business insights and define relevant operating responses
• Understanding of NTT Ltd high-level operating model (how we work and which functions are involved)
• Deep understanding of the NTT Ltd services business and commercial service offerings available
• Good knowledge and understanding of IT service environment, service operations and ITIL practices
• Demonstrates an understanding of and the ability to position partnership offerings (i.e. Managed Services, Support Services, Consulting Services and Technical Services)
• Understanding of NTT s approach to Client Success Management, including the strategic direction and operating model
• Tertiary level qualification such as a business management or equivalent degree
• Certification and/or working knowledge of ITIL practice
• Advanced experience in a Managed Services and/or Outsourcing environment
• Advanced experience in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment in a senior managerial role
• Advanced experience in sales and client engagements at senior manager level within a commercial service offering environment.
• As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Research, Problem Solving, Project Management, English

ประเภทงาน:

งานประจำ

• Along with the Greenhouse Director, be the supporting point of contact for Deloitte Greenhouse Lab requests in Thailand. The point of contact represents the Deloitte Greenhouse services and validates requests against the remit of the team.
• Promoting lab sessions when interacting with account teams in support of the team s goals.
• Reviewing and supporting Deloitte Greenhouse communications, as needed - including but not limited to, writing success stories, proposal support.
• Contributing to the overall Deloitte Greenhouse program through new Lab offerings, tools, processes, etc.
• Researching and testing creative / innovative approaches that could be leveraged in the Greenhouse.
• Uphold Greenhouse standards for all labs.
• Executive Transition LabsWork with the Executive Transition Lab lead based in Singapore to be responsible to drive and deliver the Executive Transition Lab programme in Thailand - including operations, logistics, reporting and process improvement activities associated with the Executive Labs.
• Provide Deloitte Lead Client Service Partners (LCSPs) who are considering an Executive Lab for their client, with an overview of the process, investments, and benefits.
• Coordinate and on-board Lab facilitators and other resources as needed to support the Lab schedule. Help source Subject Matter Experts (SMEs) for special topic discussions.
• Advise internal account teams about their role in the Lab process and manage the account team s contribution to the pre work, including leading internal preparation and planning calls.
• Schedule & facilitate team prep calls and support stakeholder interviews with Partners.
• Consolidate stakeholder notes and identify key themes in order to customize materials for each lab session.
• Manage the smooth execution of the lab on the day of the lab itself, including setup.
• Prepare all levels of research & reporting support (operational planning through to executive-level presentations, including client deliverables).
• Support the management of the Executive Lab pipeline for Thailand, liaising with the Greenhouse team and partners to manage the lab approval process and assess lab requests.
• Lead the development of Lab communications - including writing success stories, promoting the CXO Transition Lab initiative.
• Custom Lab Design and ExecutionManaging the coordination and execution of lab design, lab day, post work and ongoing activities, which includes leading pre-planning calls; driving and customizing lab design and planning to align with account team / client needs; working with client teams to plan for and dry-run impactful client sessions by tailoring the Lab, recommending demonstrations to be shown, and tailoring demo stories where relevant.
• Lead cross-functional teams in designing and delivering customized Labs for clients; ensuring high-quality and consistent experiences at the Deloitte Greenhouse.
• Collaborate with internal consulting teams & external partners to identify client problems and determine research direction to help achieve desired outcomes.
• Construct Lab agendas to help clients accelerate problem solving, formulate business strategies and achieve innovative breakthroughs.
• Apply a wide range of consulting frameworks, innovation and ideation tools to solve complex business issues appropriately.
• Have the ability to manage multiple Labs at once, quickly understand the context, needs and goals of clients from a wide array of industries and functional domains.
• Possess strong facilitation and presentation skills, with excellent executive presence.
• Have an awareness of the different personalities at play during a Lab, steer and influence conversations amongst a very senior audience, and help our clients achieve alignment during the Lab.
• Ability to identify client challenges through in-session conversations, and react quickly by drawing out talking points, selecting a speaking style and problem solving approach best suited for the situation and audience.
• Bringing wide-ranging experience, professional concepts, and functional area / Deloitte objectives to resolve complex issues in creative ways; bringing personal subject matter expertise to play where relevant.
• Your role as a leader.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• RequirementsMinimum 6 years of work experience for Manager role, 4 years of experience for Assistant Manager, in a challenging and dynamic environment.
• 3 years of management consulting or internal consulting experience.
• Experience in a client-facing role desired, but not required.
• Facilitation skills a must-have, along with the ability to be process-oriented (i.e. develop a robust approach to achieve outcomes).
• Strong project management skills with the ability to multitask and manage tight deadlines.
• Well-developed consulting skills desired - including research and analysis, and the ability to simplify complex information into concise concepts.
• Help steer abstract dialogue into actionable themes.
• Self-starter, capable of working independently, proactive and able to operate effectively in ambiguity.
• Excellent presence, as well as strong writing and oral presentation skills are a must.
• Possess high proficiency in MS office. Creative tools are a plus.
• Willing to travel overseas.
• Experience in Design Thinking and knowledge in emerging digital technologies desirable.
• In-depth knowledge of English, spelling, grammar and punctuation.
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address. Requisition ID: 109925In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.