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āļāļąāļāļĐāļ°:
Risk Management, Finance, Statistics
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop and manage databases to support risk management and portfolio analysis.
- Prepare and analyze credit data to assess loan portfolio quality and support credit policy development.
- Manage data systems for IFRS 9 and regulatory reporting to the Bank of Thailand.
- Coordinate with internal teams, auditors, and regulators to ensure compliance with relevant guidelines.
- Bachelor s degree or higher in Finance, Economics, Statistics, Computer Science, or related fields.
- 2-5 years of experience in risk management, credit analysis, or data management in the banking industry.
- Strong analytical and data management skills (SQL, SAS, Python, or similar tools).
- Good understanding of credit portfolio management and regulatory requirements (e.g., IFRS 9, BOT reporting).
- Strong coordination and communication skills.
- Only shortlisted candidates will be contacted**..
- (https://krungsri.com/b/privacynoticeen).
- Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
- FB: Krungsri Career.
- LINE: Krungsri Career.
- Talent Acquisition Department
- Bank of Ayudhya Public Company Limited
- 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120..
āļāļąāļāļĐāļ°:
English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Provide guidance of Omne application to customer.
- Provide guidance of insurance policy, CUBE, Smartplus to customer.
- Provide support to FWD Agents regarding Underwriting, Claims and Policy Services, handle call center escalation when required.
- Any service required at branch location to maintain productivity and quality service.
- Receive and process all requests such as record application information, scan documents, register documents submission etc. Control Temporary receipt s usage of agents to comply with company guideline.
- Responsible to handle premium payment and coordinate with related departments to deliver service requests within SLA.
- Create financial reports such as Daily Collection Report, Daily Money Report, DCR Report etc.
- Ensure safety and security by taking care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture t.
- Keeping records of customer interactions, transactions, comments, and complaints, handle customer complaints or difficult situations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Minimum 5 year of experiences in Customer Service related fields.
- Broad knowledge and experience in life insurance industry is preferable.
- Excellence communication in Thai and English.
- Working 5.5 days/week (include Saturday morning).
āļāļąāļāļĐāļ°:
Research, Compliance, Social media, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Assist in conducting research, gathering information and assisting in the formulation of strategy to support Corporate Strategy, Business Strategy, Company goals and directions.
- Support the preparation of communications work programs, budgets, and KPIs, and help track work progress against key milestone goals.
- Corporate Brand Management & Corporate Identity.
- Support the implementation and compliance across the company with the Corporate Brand policies to ensure alignment with the governing documents.
- Act as a point of contact for internal users and external contractors to provide guidance and information and ensure alignment and compliance of Corporate Brand Identity.
- Support the management and periodic development of Corporate Brand Identity (including the visual and verbal elements of the brand i.e. logo, tagline, brand guidelines) to ensure alignment and consistent application of Corporate Brand Identity across all media.
- Periodically monitor brand performance and analyze against industry peers, to make recommendations for strategic adjustments to brand and communication strategies.
- Key Accountabilities (Continued).
- Corporate Advertising/ Campaigns.
- Support the planning and execution of corporate advertising campaigns to promote the brand and its business objectives.
- Review and analyze the effectiveness of advertising/campaigns, initiate and make recommendations for improvement to further improve work practices, increase efficiency and effectiveness of the units activities.
- Periodically monitor brand, analyze industry peers and the industry, to identify emerging trends and make informed recommendations for adjustments to brand and communication strategies.
- Events / Exhibitions.
- Support the planning and execution of corporate events and exhibitions with appropriate business contents for promotion and communication in accordance with brand strategy.
- Corporate Communication Material & Publications.
- Assist in preparing and producing a variety of corporate communication materials, to support Brand Management and Corporate Advertising such as videos, TV commercials, radio spots, print ads, and branded collaterals.
- Crisis Communications.
- Be part of Crisis Management Team as Team Member to support in the overall crisis communications tasks.
- Professional Knowledge & Experiences.
- Bachelor s Degree in Public Relations, Advertising, Journalism, Mass Communications, Digital Communications.
- 5 - 10 years experience in corporate communications, public relations, advertising or related fieldsGood command of PR writing skills in Thai and English.
- Strong content development skills, with ability to create and adapt messages for multiple platforms (e.g., print, web, social media, video, exhibitions and events etc.) for different audiences.
- Good interpersonal and communication skills, with the ability to collaborate effectively across functions and engage with diverse stakeholders.
- Good digital literacy with familiarity in collaboration tools (e.g., MS 365), content development tools (including AI-assisted), and social media management platform.
āļāļąāļāļĐāļ°:
Payroll
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- āļāļĢāļ°āļĄāļ§āļĨāļāļĨāļāđāļāļĄāļđāļĨāđāļāđāļāļĢāđāļāļĢāļĄāđāļāļīāļāđāļāļ·āļāļ āđāļĨāļ°āļāļĢāļ§āļāļŠāļāļāļāļ§āļēāļĄāļāļđāļāļāđāļāļāļāļāļāļŠāļĢāļļāļāļĢāļēāļĒāļāļēāļāđāļāļīāļāđāļāļ·āļāļ.
- āļāļĢāļ§āļāļŠāļāļāļāđāļāļĄāļđāļĨāļāļāļāļāļļāļĄāļąāļāļīāļāļēāļāļŦāļāđāļ§āļĒāļāļēāļāļāđāļēāļ āđ āļāļēāļāļŦāļāđāļ§āļĒāļāļēāļāļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļāđāļāļ·āđāļāđāļāđāļēāļĢāļ°āļāļāļāļēāļĢāļāđāļēāļĒāđāļāļīāļāđāļāļ·āļāļāđāļŦāđāļāļđāļāļāđāļāļāđāļĨāļ°āļāļĢāļāđāļ§āļĨāļē.
- āļāļąāļāļāļģāđāļĨāļ°āļāļĢāļ§āļāļŠāļāļāļāđāļāļĄāļđāļĨāļĢāļēāļĒāļĢāļąāļ āļĢāļēāļĒāļāđāļēāļĒāļāļāļāļāļāļąāļāļāļēāļāļāļļāļāļāļĢāļ°āđāļ āļāļāļĩāđāļāđāļāļāļāļēāļĢāļāđāļēāļĒāļāđāļēāļāļĢāļ°āļāļ.
- āļāļīāļāļāđāļāļāļĢāļ°āļŠāļēāļāļāļēāļāļāļąāļ HCBP āđāļĨāļ° āļāļĨāļļāđāļĄāļāļēāļ Share Service āđāļāļ·āđāļāļāļģāđāļāļīāļāļāļēāļĢāļāđāļēāļĒāđāļŦāđāļāļđāļāļāđāļāļ.
- āļāļģāđāļāļīāļāļāļēāļĢ āļāļąāļāļāļģ āļāļĢāļ§āļāļŠāļāļāđāļĨāļ°āļĢāļ§āļāļĢāļ§āļĄāļāđāļāļĄāļđāļĨāđāļāļīāļāđāļāļ·āļāļāđāļāļ·āđāļāļāļģāđāļŠāļāļāļāļāļāļāļļāļĄāļąāļāļī.
- āļāļģāđāļāļīāļāļāļēāļĢ āļāļąāļāļāļģ āļāđāļāļĄāļđāļĨāļāļĩāđāļāļāļļāļĄāļąāļāļīāđāļĨāđāļ§ āđāļŠāļāļāļāđāļāļŠāļģāļāļąāļāļāļąāļāļāļĩāđāļĨāļ°āļāļāļēāļāļēāļĢ.
- āļāļģāđāļāļīāļāļāļēāļĢāļāļąāļāļāļģāđāļĨāļ°āļāļģāļŠāđāļāļĢāļēāļĒāļāļēāļāļāđāļēāļ āđ āđāļāļ·āđāļāļāļģāđāļāļīāļāļāđāļēāļāļ āļēāļĐāļĩāđāļāļīāļāđāļāđāļāļļāļāļāļĨāļāļĢāļĢāļĄāļāļēāđāļĨāļ°āļāļĢāļ°āļāļąāļāļŠāļąāļāļāļĄāđāļŦāđāļāļđāļāļāđāļāļāđāļāđāļ§āļĨāļēāļāļĩāđāļāļģāļŦāļāļ.
- āļāļĢāļīāļāļāļēāļāļĢāļĩ āļāđāļēāļāļāļąāļāļāļĩ, āļāļĢāļīāļŦāļēāļĢāļāļĢāļąāļāļĒāļēāļāļĢāļāļļāļāļāļĨ, āļāļēāļĢāļāļąāļāļāļēāļĢāļāļąāđāļ§āđāļ āļŦāļĢāļ·āļāļŠāļēāļāļēāļāļ·āđāļ āđ āļāļĩāđāđāļāļĩāđāļĒāļ§āļāđāļāļ.
- āļāļĢāļ°āļŠāļāļāļēāļĢāļāđāđāļāļāļēāļāļāļĢāļąāļāļĒāļēāļāļĢāļāļļāļāļāļĨāļāđāļēāļāđāļāļīāļāđāļāļ·āļāļāļāļĒāđāļēāļāļāđāļāļĒ 3 āļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāđāļāđāļēāđāļāđāļāļŦāļĨāļąāļāļāļēāļĢāđāļĨāļ°āļāļĢāļ°āļāļ§āļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĢāļąāļāļĒāļēāļāļĢāļāļļāļāļāļĨ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļĢāđāļāđāļāļāļĄāļāļīāļ§āđāļāļāļĢāđāđāļāļĢāđāļāļĢāļĄ MS-Office āđāļāđāđāļāđāļāļāļĒāđāļēāļāļāļĩ.
- āļĄāļĩāļāļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļāđāļāļāļēāļāđāļāļĢāđāļāļĢāļĄ Payroll.
- āļĄāļĩāļāļ§āļēāļĄāļĢāļđāđāļāļēāļāļāđāļēāļāļ āļēāļĐāļĩāđāļāļīāļāđāļāđāļāļļāļāļāļĨāļāļĢāļĢāļĄāļāļē.
āļāļąāļāļĐāļ°:
Project Management
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Job Descriptions: Sustainability Integration Leadership: Lead the integration and implementation of Sustainability Strategy and Initiatives across SCB's business units.
- Project & Target Management: Manage and monitor sustainability initiatives to ensure successful and timely achievement of targets within allocated budgets.
- Compliance & Alignment: Ensure sustainability action plans and capability building initiatives align with regulations from BOT, TBA, and SEC, as well as SBTi and EPs frameworks.
- Product & Program Innovation: Develop innovative sustainability products and programs to accelerate the organization's progress and impact.
- Upskilling & Knowledge Enhancement: Lead the upskilling of relevant teams, equipping them with essential Sustainability knowledge and skills for effective sustainability integration in their roles.
- Qualifications Proven experience in driving the integration and implementation of Sustainability and strategies.
- Strong project management skills with a track record of delivering targets on time and within budget.
- Solid understanding of regulatory compliance requirements from BOT, TBA, SEC, SBTi, and EPs.
- Demonstrated ability to innovate and develop sustainability-focused products and programs.
- Experience in upskilling and training for employees at all level on Sustainability-related topics and incorporating sustainability into workflows process.
- We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Monitor and ensure that internal and external contractors, suppliers and tenants comply with Happitat s rules and regulations.
- Inspect the work performance of subcontracted staff.
- Manage traffic operations and parking areas and surrounding project premises.
- Oversee and coordinate special parking services and others related special services in collaboration with the CX team.
- Monitor fire prevention and suppression tasks, including inspecting all types of fire equipment, preparing firefighting gear, and ensuring FIRE MAN equipment is ready for use.
- Conduct basic fire safety training and fire evacuation drills.
- Facilitate, approve and sign documents for suppliers, contractors and tenant staffs entering the premises for related task.
- Facilitate for service requests related to tenants and suppliers works ex. hot work, fire extinguisher rental fees, penalties for rule violations.
- Provide information and explain regulations regarding the work procedures for contractors performing store fitting out and demolishing within Happitat.
- Perform other duties as assigned by supervisors.
- At least 1 year experience as a Loss Prevention specialist.
- Understanding and handling of safety laws, hazardous chemicals, building layouts, fire extinguishing equipment, emergency plan, first aids.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
- Strong operational skills in day to day execution, familiarity for retail business quick serve environment; highly security management focused.
- Service-mind and ability to multitask and work in a very fast paced environment.
- Systematic and familiar with measurement, tracking and continuous improvement.
- Able to deal with challenging incident cases.
- CP AXTRA | Lotus's
- CP AXTRA Public Company Limited.
- Nawamin Office: Buengkum, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Category āļĢāļąāļāļāļīāļāļāļāļ āļāļēāļ Print,āļāļąāļāļāđāļēāļ Outsource, Catalog.
- āļāļąāļāļŦāļēāļāļđāđāļāļēāļĒāļāļĩāđāđāļŦāļĄāļēāļ°āļŠāļĄāļŠāļģāļŦāļĢāļąāļāļŠāļīāļāļāđāļēāđāļĨāļ°āļāļĢāļīāļāļēāļĢ āđāļŦāđāđāļāđāļāđāļāļāļēāļĄ TOR (āļāļļāļāļŠāļĄāļāļąāļāļīāđāļāļ·āđāļāļāļāđāļ) āđāļĨāļ°āđāļāļ·āđāļāļāđāļāļāļāļāļāļāļēāļāļēāļĢ.
- āđāļāļĢāļāļēāļāđāļāļĢāļāļāļāļąāļāļāļđāđāļāļēāļĒāđāļāļ·āđāļāđāļŦāđāđāļāđāļĢāļēāļāļēāđāļĨāļ°āđāļāļ·āđāļāļāđāļāļāļĩāđāļāļĩāļāļĩāđāļŠāļļāļ.
- āļāļģāļāļēāļĢāļāļąāļāđāļĨāļ·āļāļāļāļđāđāļāļēāļĒāļāļĩāđāđāļŠāļāļāļĢāļēāļāļē āđāļāļ·āđāļāļāđāļ āļāļļāļāļ āļēāļ āļāļĢāļ°āļŠāļīāļāļāļīāļ āļēāļāļāļāļāļŠāļīāļāļāđāļē āļŦāļĢāļ·āļāļāļĢāļīāļāļēāļĢ āđāļĨāļ°āļāļēāļĢāļŠāđāļāļĄāļāļ āļāļĩāđāļāļĩāļāļĩāđāļŠāļļāļ.
- āļāļąāļāļāļģāļāļ°āđāļāļāđāļĨāļ°āļĢāļēāļĒāļāļēāļāļāļēāļĢāļāļĢāļ°āđāļĄāļīāļāļāļĨāļāļđāđāļāļēāļĒ.
- Daily buyer dashboard & report monitoring.
- āļŠāļĢāđāļēāļāđāļĨāļ°āļĢāļąāļāļĐāļēāļāļ§āļēāļĄāļŠāļąāļĄāļāļąāļāļāđāļāļĩāđāļāļĩāđāļĨāļ°āļāļąāļāļāļģāļĢāļēāļĒāļāļēāļāđāļĨāļ°āļāļēāļĢāļāļĢāļ°āđāļĄāļīāļāļāļĨ āļāļĢāļąāļāļāļĢāļļāļāļāđāļāļĄāļđāļĨāļāļđāđāļāļēāļĒ.
- āļāļāļāļ°āļĢāđāļēāļāļāđāļē āļāļđāđāļāđāļē āđāļĨāļ°āļāļāļāļŠāļģāļĢāļ§āļāļāļĨāļēāļ.
- āļāļāļīāļāļąāļāļīāļāļēāļĄāļāļąāđāļāļāļāļāđāļĨāļ°āļĢāļ°āđāļāļĩāļĒāļāļāļāļāļēāļĢāļāļąāļāļāļ·āđāļāļāļąāļāļāđāļēāļāđāļŦāđāđāļāđāļāđāļāļāļēāļĄāļāđāļĒāļāļēāļĒāļāļāļāļāļāļēāļāļēāļĢ.
- We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
āļāļąāļāļĐāļ°:
Good Communication Skills, Japanese, Korean
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
- 0-3 years experience in customer service.
- Good communication skills in both English and 3rd Language. (Chinese, Japanese, Korean).
- Toeic 550+.
- HSK 4+.
- Competence in Computer & Digital Literary.
- Familiar with application & program usage.
- Understanding of basic calculation i.e. % discount, on-top discount, % redemption.
- If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.
āļāļąāļāļĐāļ°:
Good Communication Skills, Arabic
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- 00 a.m.-19.00 p.m.
- 00 a.m.-22.00 p.m.
- Functional Skills & Experiences.
- Bachelor's degree in Liberal Arts, Humanities: Major in Alabic / New Graduates are welcome.
- 0-3 years experience in customer service.
- Good communication skills in both English and 3rd Language. (Alabic).
- Toeic 550+.
- Competence in Computer & Digital Literary.
- Familiar with application & program usage.
- Understanding of basic calculation i.e. % discount, on-top discount, % redemption.
- If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage..
- Interested person may send your resume to [email protected]
- or contact to.
āļāļąāļāļĐāļ°:
Social media
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
- Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
- Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
- Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
- System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
- Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
- Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
- Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Represent a positive image of the organization and deliver exceptional service to customers
- Represent a good image of the shopping mall and company
- Providing excellence service to customer at the assigned service counter including
- Information Center
- Parking Validation
- Redemption (Promotion & Rewards)
- Membership Services
- Selling and Issuing Gift Cards, Coupons, or Vouchers (Product)
- Baby Stroller & Wheelchair Service
- Assist with Customer Issues
- Receive and Handle Customer Feedback
- Support Company Activities and Events
- Comply with Company Policy
- Business Group Visit Laison.
- Hours of operation: 5 working days per week.
- 2 Shift 9.00 - 19.00 Hrs. and 12.00 - 22.00 Hrs. (9 hours + Break 1 hours = 10 hours per days)
- Functional Skills & Experiences
- 0-2 years experience in customer service
- Fluent of spoken and written English
- Competence in Computer & Digital Literary
- Familiar with application & program usage
- Understanding of basic calculation i.e. % discount, on-top discount, % redemption.
āļāļąāļāļĐāļ°:
Enthusiastic, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- 00 a.m.-20.00 p.m.
- 00 a.m.-22.00 p.m.
- Base Salary start āļŋ20,000 + Experience + Toeic Score + Third Language.
- What you'll be doing.
- Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
- Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
- Collaborate with other departments to ensure a seamless and positive customer experience.
- Maintain detailed records of customer interactions and follow up as necessary.
- Contribute to the continuous improvement of customer service processes and procedures.
- Participate in team meetings and training sessions to enhance your skills and knowledge.
- What we're looking for.
- Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
- Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
- Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Prior experience in customer service or a similar role within the service industry.
- Proficiency in English and Thai, both written and spoken.
- A positive, friendly, and enthusiastic attitude.
- Able to work in shift time.
- If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity..
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Represent a good image of the shopping mall and company.
- Supervise team members in delivering beyond expectation service standards.
- Manage the smooth operation at service counters including.
- Queue Management.
- Operational Issue Resolution.
- Service Accuracy.
- Documentation and Stock Management.
- Promotion & Rewards Management.
- Team Coordination.
- Handling and resolving ongoing or escalated customer cases and complaints as assigned by managers.
- Promote company initiatives.
- Support other teams during activities and events.
- Hours of operation: 5 working days per week.
- 2 Shift 9.00 - 19.00 Hrs. and 12.00 - 22.00 Hrs. (9 hours + Break 1 hours = 10 hours per days)
- Functional Skills & Experiences
- 3-5 years experience in customer service
- Fluent of spoken and written English
- Competence in Computer & Digital Literary
- Familiar with application & program usage
- Understanding of basic calculation i.e. % discount, on-top discount, % redemption.
āļāļąāļāļĐāļ°:
Microsoft Office, Excel, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Answer customer calls with accurately, efficiently and professionally by following call center processes (English and Thai language).
- Maintain and update the necessary information for customer into related banking system with accurately.
- Follow up on customer requests/issues or escalate to supervisors when needed according to department processes.
- Perform sales activities to support business direction by providing and recommend the most suitable banking products and service to customer.
- Fulfill other work assigned by supervisors or managers.
- Bachelor's Degree in any fields.
- Able to work on shift schedule.
- Knowledge of Financial and Banking business (if any).
- Computer literate in Microsoft Office - Word & Excel.
- Customer service oriented.
- Proactive, self-motivated and high responsibility.
- Able to work in a team environment.
- Possess good service mind and patient.
- Able to work under pressure.
- FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
- LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
- Talent Acquisition Department
- Bank of Ayudhya Public Company Limited
- 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
- Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
- EN (https://krungsri.com/b/privacynoticeen).
- āļāļđāđāļŠāļĄāļąāļāļĢāļŠāļēāļĄāļēāļĢāļāļāđāļēāļāļāļĢāļ°āļāļēāļĻāļāļēāļĢāļāļļāđāļĄāļāļĢāļāļāļāđāļāļĄāļđāļĨāļŠāđāļ§āļāļāļļāļāļāļĨāļŠāđāļ§āļāļāļēāļāļāļĢāļąāļāļĒāļēāļāļĢāļāļāļāļāļāļēāļāļēāļĢāđāļāđ āđāļāļĒāļāļēāļĢāļāļīāļĄāļāđāļĨāļīāļāļāđāļāļēāļāļĢāļđāļāļ āļēāļāļāļĩāđāļāļĢāļēāļāļāļāđāļēāļāļĨāđāļēāļ.
- āļ āļēāļĐāļēāđāļāļĒ (https://krungsri.com/b/privacynoticeth).
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Tracking customer experiences and communicate across online and offline channels, devices, and touchpoints.
- Guiding customer by providing directions, information about stores, facilities, services, and events within the shopping mall.
- Proactively engage with customer and addressing customer inquiries, complaints, and concerns regarding the mall's facilities, services, or specific stores via various channels.
- Collaborating with all departments, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Provide customer service when complaints arise and help find the best solutions to make customer satisfied.
- Escalating complex issues or unresolved complaints to higher levels of management for further resolution when necessary.
- Monitoring for any security concerns, coordinating with security personnel to ensure a safe and secure environment for customer.
- Monitoring and reporting maintenance issues, coordinating repairs, and ensuring that the mall's facilities and amenities are properly functioning.
- Providing feedback to improve services and facilities or processes based on recurring customer inquiries or issues.
- Be part of training sessions for outsource, existing touchpoint employees, or specific departments.
- Analyzing customer feedback on touchpoint, as well as preparing reports.
- Supportive of other working and tasks as assigned.
- At least 3 years' experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of customer engagement platforms and channels.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities, Superb communication, collaboration, and problem-solving skills.
- Strong operational skills in day-to-day execution, familiarity for retail business quick serve environment; highly customer focused.
- Service-mind and excellent customer relationship management.
- Able to deal with challenging customers who have difficult requests.
- Ability to multitask and work in a very fast paced environment.
- Ability to initiative new services align by customer trend.
- CP AXTRA | Lotus's
- CP AXTRA Public Company Limited.
- Nawamin Office: Buengkum, Bangkok 10230, Thailand.
- By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .
āļāļąāļāļĐāļ°:
Compliance, SQL, Salesforce
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Develop and oversee the retail CVM strategy, aligning initiatives with business goals to improve customer engagement and profitability.
- Manage a portfolio of customer programs such as loyalty, personalized marketing, targeted promotions, and retention campaigns.
- Analyze customer data, transaction history, purchase behavior, and segmentation to identify growth opportunities.
- Collaborate with Marketing, Merchandising, Data Analytics, and IT teams to design and implement data-driven customer engagement initiatives.
- Utilize advanced data management techniques to enhance customer profiles, segmentations, and predictive models.
- Monitor KPIs such as customer lifetime value, repeat purchase rate, basket size, retention rate, and campaign ROI.
- Prioritize projects based on potential impact, feasibility, and resource allocation.
- Ensure compliance with data privacy laws and maintain high standards of data quality and security.
- Drive innovation in data usage, AI-driven personalization, and omnichannel customer experiences.
- Bachelor's degree in Business, Marketing, Data Science, or related field; Master s preferred.
- Proven experience in customer relationship management, loyalty programs, or retail marketing.
- Strong analytical skills with expertise in customer data management, segmentation, and predictive modeling.
- Advanced proficiency with data management tools and platforms (e.g., SQL, CRM systems such as Salesforce or SAP, Customer Data Platforms).
- Knowledge of data privacy regulations (GDPR, CCPA) and data governance best practices.
- Excellent project management and stakeholder communication skills.
- Location: BJC Building (BTS Ekkamai).
āļāļąāļāļĐāļ°:
Sales, Risk Management, Finance
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Support Account Officers to promote and execute derivative transactions.
- Achieve rates sales targets with regard to corporate customer profit.
- Support the development of new products/schemes and product trainings for our staffs and clients.
- Operate and support marketing activities (creating marketing proposals and materials, making pricing for corporate client deals, and making marketing report and deal tickets).
- Report marketing activities to management in timely manner.
- Provide educational support to account officers (sharing them market information and product to be promoted on timely basis, and regularly conducting internal training for account officers and new members)Support administrative work e.g. system, infrastructure, risk management and so on.
- Observe all related regulations and bank s rules and procedures.
- Seek corporate client flows to support trading book upon trader s request.
- Bachelor's Degree or Master's Degree in Banking and Finance, Commerce and Accountancy, Economics, BA, MBE or related field.
- 2-5 years of Treasury Product Sales is preferable.
- Able to work under pressure and able to operate multiple tasks with high accuracy and efficience.
- Able to build up business and maximize profit within bank s rules and policies..
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
1 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Finance, Statistics, Python, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Manage/ Clean/ Prepare internal and external data (structured/ semi-structured/ unstructured data) for model development/ deployment/ monitoring, including the production of data quality and integrity report.
- Develop statistical/ expert/ hybrid models to be able to enhance the model when model deterioration is indicated using variety of data modeling techniques such as Logistic Regression/ Random Forest/ Gradient Boosting/ Non-Parametric Regression. Also, in case of using external consultants, be able to work closely with them across all m ...
- Generate prescriptive models to respond to interactive decision to optimize risks and rewards.
- Deploy credit risk models into Databricks platform, collection system and credit decision engine and maintain any model adjustment.
- Assist and work closely with related parties, e.g. business users, credit approval officers and relationship managers to ensure credit risk models are appropriate and efficient for business direction and support for new digital lending risk assessment and platform.
- Ensure all credit risk models are qualified to be used through model life cycle. Regularly perform model monitoring, model assessment and propose proactive action/ recommendation to improve the model.
- Assist and design for business opportunity to develop alternative credit score from partnership data.
- Collaborate with IT and data engineer to ensure data availability and quality from various sources (both on-premise/ cloud) to develop an efficient model.
- Qualifications Bachelor s or higher degree in Finance, Statistics, Mathematics, Economics, MIS, Engineer, Data scientist or any related fields.
- At least 1-2 year experiences credit risk analytics, credit risk modeling/ scoring in retail banking, consumer finance or any financial business.
- Strong knowledge and skill in machine learning, credit scoring, data analytics using R/ Python/ PySpark, MATLAB, SPSS, SAS, SQL or similar required.
- Analytical mindset with excellent critical thinking ability and data analytics skills.
- Excellent computer skills and programming tools.
- Good command in both written and spoken English.
- Good project management skills.
- Good team player with a positive attitude toward hard working and working under pressure.
- Experienced in credit risk modeling, model monitoring/ validation/ deployment/ maintenance preferred.
- Prior experience in Basel/ IFRS9, RAROC, Stress Test, Big Data, Data Mining, Digital leading, Fin-tech/ Start-up is a plus.
- We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
- 1
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āļĨāļāļāļāļģ 5 āļŠāļīāđāļāļāļĩāđāļŦāļĨāļąāļāđāļĨāļīāļāļāļēāļ āļāļĩāļ§āļīāļāļāļļāļāļāļ°āđāļāļĨāļĩāđāļĒāļāđāļāļāļĨāļāļāļāļēāļĨ
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āļāļģāđāļāļ°āļāļģāļāļēāļĢāļŦāļēāļāļēāļāđāļāļīāļāđāļāļĨāļŠāļļāļāļĒāļāļ 50 āļāļĢāļīāļĐāļąāļāļāļĩāđāļāļāļĢāļļāđāļāđāļŦāļĄāđāļāļĒāļēāļāļĢāđāļ§āļĄāļāļēāļāļāđāļ§āļĒāļĄāļēāļāļāļĩāđāļŠāļļāļ 2025
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