เงื่อนไขการค้นหา

ทักษะ:

Social media, Project Management, English

ประเภทงาน:

งานประจำ

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Python, SQL, Database Administration, English, Thai

ประเภทงาน:

งานประจำ

• Guide and train new customers to confidently use our system.
• Monitor customer activity, troubleshoot basic issues, and coordinate with internal teams.
• Analyze and manage customer data to ensure readiness for real-time use.
• Work closely with logistics, operations, and tech teams to deliver a seamless onboarding experience.
• Travel and visit customer sites.
• Experience in Customer Support or Data Analysis is a plus new graduates are welcome to apply.
• Proficiency in Excel and SQL; Python skills are a plus.
• Excellent communication skills in both Thai and English.
• Adaptable, quick to learn, and able to work under pressure.
• Educational background in IT, Computer Science, or related fields is preferred.
• Allows you to apply your skills in data, technology, and customer service.
• Supports your personal and professional development.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Data Analysis, Creativity, Project Management, English

ประเภทงาน:

งานประจำ

• The position focuses on creating a work environment that promotes wellbeing, satisfaction, and productivity among employees.
• The specialist will develop and execute strategies that align with organizational values and objectives to create meaningful employee experiences at every touchpoint of the employee lifecycle.
• Knowledge/Skills/Competencies.
• Excellent Communication Skills - Strong verbal and written communication abilities in both Thai and English, including effective presentation skills.
• HR Fundamentals - Basic knowledge of HR policies and practices, organizational development, and labor laws.
• Data Analysis - Ability to collect, analyze, and interpret data from employee surveys and other metrics to improve employee experience strategies.
• Creativity and Innovation - Capability to generate new ideas and approaches to create compelling workplace experiences.
• Project Management - Ability to plan, organize, and execute projects efficiently from start to finish.
• HR Technology Understanding - Knowledge of HR software and tools that can enhance employee experience.
• Collaboration - Ability to work effectively with teams and departments to develop and implement initiatives.
• Organizational Culture Awareness - Capability to understand and promote organizational culture through programs and activities.
• Change Management - Ability to support and drive organizational change.
• Customer Experience (CX) Understanding - Ability to apply customer experience principles and concepts to employee experience strategies.
• Typical Experience.
• Certifications in Employee Experience or HR Analytics is an advantage.
• 3-5 years of experience in Human Resources, Organizational Development, or Customer Experience.
• Experience in designing and implementing Employee Engagement or Organizational Development initiatives.
• Experience using tools to measure and analyze employee engagement.
• Project management experience and ability to work with multiple stakeholders.
• Experience in developing and implementing internal communication strategies.
• Experience working with HR tools and technologies such as HRIS and Employee Survey Platforms is an advantage.
• Typical Education.
• Bachelor's degree or higher in Human Resource Management, Organizational Psychology, Organizational Development, or related field.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ประเภทงาน:

งานประจำ

• Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives.
• Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.
• Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
• Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies.
• Ensure complex initiatives are executed on time, within scope, with successful implementation.
• Champion a customer-centric culture throughout the organization, fostering empathy and understanding of customer needs and preferences..
• 3+ years of hands-on experience in customer experience strategy, strategy development, and/or project management roles.
• Demonstrated proficiency in business acumen, evidenced by a track record of strategic problem-solving and data-driven decision-making.
• Proficiency in business and data analytics tools such as Excel, with the ability to analyze complex datasets and derive actionable insights.
• Proven expertise in generating and evaluating Key Performance Indicators (KPIs), metrics, and customer feedback to drive business improvements.
• Strategic mindset with the ability to think creatively and develop innovative solutions to complex problems.
• Strong project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate multiple projects simultaneously.
• Demonstrated enthusiasm and commitment to enhancing customer experience through innovative strategies and solutions..
• Excellent stakeholder management skills, with the ability to engage and influence senior leaders and cross-functional teams.
• Effective communication skills, both written and verbal, with the capability to convey complex ideas and findings clearly and concisely.
• Proven ability to collaborate effectively with colleagues at all levels of the organization, fostering a culture of teamwork and shared success.

ประเภทงาน:

งานประจำ

• Translate customer vision and strategies to meaningful projects and value added activities. Overall responsible for determining the right projects that lead to the desired solution. He shall be involved in the process of overseeing several related projects.
• Prepare the business cases / proposals on behalf of the company for clients.
• Lead planning and execution of requested or emergency process mandated/requested by clients.
• Participate in the investigation on matters affecting the client. Ensures all incidents related reports are reviewed and consolidated (summarized) prior to submission to the client. In case of any deviation affecting client, ensure appropriate action plans are set and implemented with results recorded.
• Build and maintain relationship with the client. Ensure client receives timely feedback on any concerns. As appropriate, provide analysis on behalf of the client.
• Manage regular departmental meetings to review processes, performance and issues. Manage and evaluate staffing requirements and conduct people development programs.
• Qualifications:Bachelor or Master Degree in relate field.
• Minimum 10 years of working experience in business development.
• At least 5-7 years of working experience as BD or Key Account Specialist in Logistics industry required.
• Experienced in providing warehouse or transport.
• Project management with strategic thinking skills.
• Negotiation skills.
• Good presentation skill and ability to communicate in English well.
• K. Kansiran.
• Office of Human Capital
• HAVI LOGISTICS (THAILAND) CO.,LTD.
• 363 Moo 17, Bangna-Trad Road, KM.23, Bang Sao Thong Subdistrict, Bang Sao Thong District, Samut Prakan 10570, Thailand.

ทักษะ:

Sales, Product Development, Quality Assurance

ประเภทงาน:

งานประจำ

• Act as the internal subject matter expert for a designated category, possessing in-depth knowledge of product quality, market characteristics, seasonal availability, and technical specifications.
• Provide expert guidance and support to both internal teams and external customers.
• Develop and deliver comprehensive training sessions for the field sales force on new and existing products.
• Educate sales team on key sourcing practices, product features and benefits, and effective strategies for leveraging vendor and supplier relationships to drive sales.
• Proactively monitor and analyze market trends, including consumer preferences, new product innovations, and shifts in supply chain dynamics.
• Regularly assess the quality, pricing, and strategies of competitors to inform our own business and pricing decisions.
• Identify, develop, and manage a portfolio of high-value customers. Formulate and execute targeted promotional campaigns and programs to increase sales volume and profitability within this customer segment.
• Cultivate and maintain strong working relationships with key suppliers and vendors.
• Collaborate to ensure a consistent and high-quality product supply, negotiate favorable terms, and explore opportunities for exclusive product development or promotions.
• Bachelor's degree in a related field (e.g., Business, Supply Chain, Food Science) preferred.
• A minimum of 5 years of experience in sales, category management, or product management, with a proven track record of success in a food service, wholesale, or distribution environment.
• Significant years of experience in a product specialist or technical role, with a track record of successfully influencing sales teams and business outcomes.
• Proven, deep-level expertise in a specific food category with a solid understanding of food science, quality assurance, and supply chain dynamics.
• Advanced Problem-Solving: Ability to analyze complex issues and provide clear, effective solutions.
• Strategic Influence: Proven ability to build credibility and influence senior stakeholders without direct authority.
• Traits: Exceptionally detail-oriented, highly credible, and an outstanding communicator capable of presenting to large groups and senior management.

ประสบการณ์:

5 ปีขึ้นไป

ประเภทงาน:

งานประจำ

Proficiency in HTML, CSS, JavaScript, and app development frameworks Quality Assurance, the shop app features, functionalities and content accuracy. Schedule projects, resources and reports. Collaborates with cross-functional with the development of the shop app in both the regional and local. Skills and Qualifications Bachelor in marketing, business administration or related fields. 3 to 5 years of experience in eCommerce app operation, marketing, and service planning. Experience in customer experience, user experience enhancement projects. Exceptional interpersonal skill and team ...

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Mandarin, English

ประเภทงาน:

งานประจำ

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

ทักษะ:

Sales, Compliance

ประเภทงาน:

งานประจำ

• Proactively identify prospects and new business opportunities.
• Structure, pitch, negotiate and close opportunities.
• Develop and complete a sales strategy for Customer Risk and Digital Identity within a territory.
• Provide insights and share thought leadership with senior stakeholders.
• Deliver excellent customer presentation and demonstrations.
• Qualifications and Experience: The role acts as a subject matter expert with a pursuit and sales focus - experience in like roles is necessary.
• The role is supported by Pre-Sales Specialists and Account Managers in the planning, prospecting, pitching and closing process - exposure to internal working relationships of this kind for a mutual client focused outcome is required.
• The role will benefit from a deep understanding of Risk and Compliance within regulated firms in Thailand.
• The role requires knowledge of processes for client onboarding, KYC, financial crime and payments is preferred, but can be learnt by the right talent.
• A proven track record in a quota bearing sales environment is preferred.
• Knowledge & Skill: You build great rapport, make connections, are personable and conversational with new people and business contacts.
• You have the ability to build deep knowledge of a complex subject but keep it simple enough for a customer.
• You can work on a diverse scope where analysis of situations requires skills and understanding of current industry themes and trends.
• You bring a broad perspective, can anticipate customer needs, assess customer requirements, and identify opportunities to work together.
• You are a creative thinker, a problem solver, a doer.
• You can think on your feet, analyse a situation and make quick fact-based decisions.
• People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Change and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG. Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.