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ที่มีคำว่า contact center officer
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อัพโหลดเรซูเม่ของคุณ AI ของเราจะวิเคราะห์และแนะนำตำแหน่งงานที่ดีที่สุดให้คุณ
ทักษะ:
Finance, Excel, Power point
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Service and process the foreign trade transaction for customers who come in contact with services in foreign trade. As well as providing initial guideline how to complete application, receive feedback or comment from customer in order to further improve the service.
- Verify the accuracy and completeness of the customer s application document and other support documents. Check the customer's credit limits against term & conditions provided by credit team, request for approval according to delegation of authority, pr ...
- Sign and deliver DL/C, endorse the Bill of Lading, and endorse Delivery Order, issues Shipping Guarantee.
- Receive the import bill/DLC bill and notify customer. As well as follow up customer bill acceptance and/or payment.
- Receive export document from customer and check for completeness of document, coordination with the back office to proceed to next step according to procedure.
- Follow up import bill payments from customers including DLC, pending payment export bill and interest (if any).
- Monitor forward contract settlement as per procedure by coordinating with related parties.
- Filing credit approval memo and related customer profile document.
- Bachelor's degree or preferable master s degree in business administration major in Finance & Banking, Marketing or any related fields.
- Minimum 1-2 years of Trade Finance related business, Welcome New Graduate.
- Strong Knowledge and understanding of the international trade products.
- Ability to adapt to various changes in the banking business.
- Have basic knowledge in credit product and approval process.
- Good written and spoken English. ( Toeic 650 score is a plus).
- Familiar with Excel, Power Point and World.
- Able to drive.
- Able to work outside office or travel occasionally.
- Able to work as replacement in other nearby location occasionally.
- Please note that we will get in touch with shortlisted candidates only.
- FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer).
- LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
- LINKEDIN: Krungsri (http://bit.ly/LinkedinKrungsri).
- Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
- EN.
- (https://krungsri.com/b/privacynoticeen).
- The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
2 วันที่ผ่านมา
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บันทึก
ยกเลิก
ทักษะ:
Microsoft Office, Excel
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Bachelor s degree from an accredited college or university is required.
- Industry-recognized local and international professional security certifications are a plus.
- Minimum of 5 - 10 years of relevant security experience or equivalent in private, government, or security forces.
- Minimum of 3 years experience working directly with Corporate Security functions.
- Minimum of 3 years experience with Microsoft Office products and programs, including Word, Excel, and PowerPoint.
- Preferred Skills.
- Excellent organization, analytical, and communication skills.
- Calm under pressure and ability to provide clear guidance and direction during stressful situations.
- Rapport and influence building skills.
- Stake Holders management and relationship building.
- Excellent customer service.
- Uncompromised ethics and integrity.
- Ability to learn quickly and to multitask; be adaptable and flexible.
- Able to pivot quickly between projects and priorities and meet time sensitive deadlines with effective time management skills.
- Must be able to work with and protect highly confidential information.
- Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business.
- Ability to analyze operational data and summarize for leadership to make informed decisions.
- Comfortable with ambiguity with the ability to drive towards clarity for positive impact.
- Language skills preferred.
- ASIS CPP, PSP, and CPI are considered a plus.
- Responsibilities/Accountabilities: Security Management: Foster security culture and awareness. Apply broad security risk management knowledge, understanding policies, procedures, and frameworks to enable business operations activities. Contribute / implement security strategy, plans, procedures, and controls.
- Identify, anticipate, assess, and help resolve complex business challenges where collaboration and cooperation between individuals is often needed to affect the solution. Conduct threat, vulnerability and risk assessments. Cultivate, build engagement / relationships with internal and external stake holders including vendors, industry organizations, law enforcement and other related government agencies.
- Establish near term goals and provide input to longer term goals within the area of responsibility. Maintain awareness of relevant regulations and decisions. Ensure GP&S s guidance and response actions align with Accenture s policies.
- Crisis Management, Risk Intelligence, Event Monitoring, and Employee Notification: As SME (crisis and emergency management) serve as a key contact for internal and external stakeholders. Deal with difficult and sensitive situations appropriately and confidentially. Manage incident notifications and security assessments by vendors to ensure timely receipt of information and analysis on events which could impact Accenture s facilities, people, or operations.
- Oversee the dissemination of such information to Accenture leadership and coordinate any messaging to employees. Serve as the primary point of contact for escalations from the Regional Protective Services (RPS) and Accenture Security Operations Center (ASOCs).
- Personnel Security: Support and deputize for the Employee Assistance Officer on Behavioral Threat Assessment Teams (BTAT). Support employees/contractors/clients affected by internal / external security incidents. Support and assist the GP&S Intelligence team in conducting and disseminating threat assessments for domestic and international operations.
- Support security awareness training. Support executive protection and event security management. Cultivate and build engagement/relationships with internal and external stakeholders, including vendors, industry organizations (OSAC, ASIS, etc.), law enforcement, and other government agencies.
- Develop, collaborate and maintain strategic relationships with Employee Assistance Office, Employee Relations, Legal, HR, Workplace, IT, Travel, and local leadership.
- Other requirements: You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or collaboration with teammates.
- The sheer variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership stat.
- About Accenture.
- Accenture is a leading global professional services company that helps the world s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world s leaders in helping drive that change, with strong ecosystem relationships.
- We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.
- Visit us at www.accenture.com.
- Equal Employment Opportunity Statement.
- We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
3 วันที่ผ่านมา
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บันทึก
ยกเลิก
ประสบการณ์:
4 ปีขึ้นไป
ทักษะ:
Accounting, Negotiation
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Act as internal consultant to support strategy development and lead execution of key strategic projects.
- Take ownership of new partnership development, identify, develop and execute plan to align with company strategy.
- Work with head of department to plan and allocate partnership budget across channels.
- Develops and maintains productive working relationships with team members.
- Tracking business performance and create monthly summary report.
- Bachelor s degree in finance, Accounting, Business, IT, Engineer or any related field.
- At least 4 years experience in Business development, Strategic Planning, Financial Planning or related field.
- Experience in consultancy companies Big4 is a plus.
- Customer orientation, self-driven, strong negotiation skills and excellent interpersonal.
- Creative problem solver.
- High proficiency with Microsoft Excel, PowerPoint, understanding of financial.
- report is a plus.
- Location: True Digital Park, Punnawithi.
5 วันที่ผ่านมา
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บันทึก
ยกเลิก
ประสบการณ์:
2 ปีขึ้นไป
ทักษะ:
Contracts, Compliance, Quality Assurance
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Manage and supervise daily contact center operations (calls, emails, chat channels).
- Ensure service levels, response times, and KPIs are met.
- Develop and implement operational procedures and workflows.
- Monitor call volumes and workforce planning (Roster) to ensure adequate staffing.
- Order and control small assets (PC/monitors) and amenities for the center.
- Coordinate staff recruitment, onboarding and termination with Allegiance as well as welfare benefits contracts.
- Submit Overtime and monthly bonus file to Allegiance.
- Team Leadership.
- Recruit, train, coach, and develop contact center Team Leaders and agents.
- Conduct Monthly and annual performance reviews and provide constructive feedback.
- Foster a positive, motivated, and customer-focused work environment.
- Coordinate animation (monthly events) with Team Leader and Director.
- Handle escalated customer complaints and complex cases.
- Performance & Quality Management.
- Track and analyze performance metrics (AHT, CSAT, CVR, AVERGA) on daily and monthly basis.
- Prepare operational reports and present performance insights to senior management.
- Animate the Quality committee with Coach, Team Leaders and Quality Manager and define improvement initiatives.
- Identify training needs and organize coaching sessions.
- Compliance & Process Improvement.
- Ensure compliance with company policies and data protection regulations. Assist Director with PCI certification.
- Bachelor s degree in Business Administration, Management, or related field.
- 5+ years experience in customer service/contact center operations.
- Minimum 2-3 years in a leadership or managerial role.
- Strong knowledge of contact center KPIs and workforce management.
- Fluency in Thai (both spoken and written).
- Skills & Competencies.
- Strong leadership and people management skills.
- Excellent communication and conflict-resolution abilities.
- Analytical and problem-solving mindset.
- Experience with CRM and contact center systems.
- Ability to work in a fast-paced, performance-driven environment.
- Customer-centric approach.
- Preferred Qualifications.
- Experience managing multi-channel or omnichannel contact centers.
- Knowledge of quality assurance frameworks.
- Experience with workforce management tools and reporting dashboards.
5 วันที่ผ่านมา
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