เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

SQL, Tableau, Big Data

ประเภทงาน:

งานประจำ

• Spearhead the development, execution, and optimization strategy for growing Agoda's new & emerging marketing channels.
• Conduct end-to-end analysis of large, complex datasets related to channel performance, user behavior, and market trends, translating raw data into actionable insights.
• Develop hypotheses, design experiments (e.g., A/B tests), and build structured analyses to rigorously evaluate campaign effectiveness and drive data-driven decisions for channel growth.
• Partner closely with various business functions to identify opportunities, analyze, and interpret trends or patterns in complex data sets using different techniques and tools such as SQL or Tableau.
• Communicate complex findings, performance updates, and strategic recommendations clearly and concisely to key stakeholders, including senior management.
• Extensive Experience: 5+ years in Data Analyst position or otherwise in projects involving big data preferably in the tech, e-commerce, or digital marketing industry. Bachelor's degree in Computer Science/Statistics/Math or Engineering or Economics and Finance is a plus.
• Data-Driven Approach: Strong analytical skills with the ability to analyze data, translate data into actionable insights, and generate impactful recommendations. Proficient in business intelligence tools and data warehouse i.e. SQL, Tableau and MS Excel.
• Innovative Problem-Solving Skills: The ability to tackle complex challenges in a non-linear fashion is essential. We seek a resourceful candidate who can effectively navigate the organization to gather necessary information and implement innovative solutions while adapting to evolving scenarios and leveraging valuable resources creatively.
• Strong Communication Skills: Exceptional writing and verbal communication abilities, with proficiency in creating impactful and visually appealing presentations.
• Stakeholder management: Ability to effectively communicate, influence and persuade with different levels of stakeholders (including Senior Management) with proven strong commercial acumen.
• Experience in digital or social media marketing.
• Experience in hypothesis testing frameworks, statistical analysis, and using Python/R for data manipulation and analysis.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ทักษะ:

Finance, Power BI, Tableau

ประเภทงาน:

งานประจำ

• Monitor sales trends, manage stock levels, and coordinate with supply chain teams to ensure accurate inventory and avoid stock discrepancies.
• Oversee daily operations, including order processing, inventory updates, and issue resolution to ensure smooth platform performance.
• Support the setup, integration, and operational rollout of new sales channels, ensuring alignment with existing workflows.
• Identify operational gaps, propose process enhancements, and lead initiatives to improve efficiency, reduce errors, and optimize resource usage.
• Ensure accurate and timely order fulfillment by working closely with warehouses, logistics, and customer service teams.
• Investigate and resolve operational issues such as stock mismatches, delayed orders, and return discrepancies, with a focus on root cause analysis.
• Track key operational KPIs, analyze data to identify trends, and prepare reports to support decision-making and process improvements.
• Work with IT, logistics, finance, and customer service teams to ensure seamless end-to-end operational processes.
• Ensure operational systems and workflows are up-to-date, efficient, and well-documented for easy reference and continuous improvement.
• Provide operational guidance and support to internal teams, ensuring best practices are consistently applied across all channels.
• Bachelor s degree in Business administration, Economics, Supply Chain or a related field.
• 2+ years of experience in e-commerce, marketplace operations, demand planning, or inventory management.
• Familiarity with online merchandising and marketplace platforms is a plus.
• Proficient in MS Excel & PowerPoint and Google Sheets.
• Experience with other analytical tools (e.g., Power BI, Tableau) for data analysis is a plus.
• Knowledge of forecasting techniques and inventory management software is advantageous.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Able to work under pressure and handle multiple projects simultaneously.
• Detail-oriented with good organizational skills.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy.

ทักษะ:

Data Analysis, SQL, Tableau, English

ประเภทงาน:

งานประจำ

• Conduct industry, and competitor data analysis to support the definition of priorities and key issues.
• Reporting, analysis, and insights: Building dashboards to track performance, derive insights, understand growth levers, and communicate recommendations via presentations to stakeholders.
• Create business cases for initiatives to be pursued across Agoda.
• Support in the articulation of country/ department/ strategy.
• Support ad-hoc projects, leading independent workstreams.
• Support Directors/ Associate Directors in the creation of material for the Board / Management team.
• Build SQL queries to gather data from multiple databases within Agoda/ work with the analytics team to gather the required information for the analysis.
• Experience in data analysis from top-tier consulting, investment banking, private equity, or strategy/business role for a fast-growing global tech company.
• Bachelor's degree or higher from top university in a quantitative subject e.g. computer science, mathematics, engineering business, science, or relevant field of study.
• Background working experiences in consultancy firm.
• Strong analytical and problem-solving skills.
• Knowledge of SQL / Tableau or willingness to invest time to learn.
• Ability to think strategically, learn fast and understand new business dynamics.
• Excellent organizational skills, attention to detail and ability to work independently.
• Excellent verbal and written communication skills in English.
• Innate desire to take ownership, make an impact and influence outcomes.
• Some knowledge of the key levers of the OTA industry.
• Strong presentation & negotiation skills.
• This role is based in Bangkok, Thailand. Relocation will be provided.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ทักษะ:

Excel, Tableau, Power BI

ประเภทงาน:

งานประจำ

• จัดเตรียมข้อมูลและวิเคราะห์พฤติกรรมและประวัติการซื้อสินค้า คัดเลือกลูกค้ากลุ่มเป้าหมายและประมาณการณ์ค่าใช้จ่ายและยอดขายในการทำโปรโมชั่นส่งเสริมการขายสำหรับลูกค้าเฉพาะบุคคล.
• จัดทำโปรโมชั่นส่งเสริมการขายสำหรับลูกค้าเฉพาะบุคคลแบบครบวงจร (End-to-End) โดยจัดเตรียมข้อมูลกลุ่มเป้าหมาย และส่วนลด, สร้างแคมเปญในระบบ, สื่อสารโปรโมชั่นไปยังสาขาและผู้เกี่ยวข้อง, แจ้งข้อมูลโปรโมชั่นส่งเสริมการขายให้ลูกค้าทราบผ่านสื่อต่างๆ และรับเรื่องร้องเรียน และแก้ไขให้ลูกค้า หรือสาขา กรณีพบปัญหาที่เกี่ยวกับโปรโมชั่นส่งเสริมการขาย.
• จัดทำรายงานวัดผลของโปรโมชั่นส่งเสริมการขาย วิเคราะห์ผลของแคมเปญเพื่อนำข้อมูลไปใช้ในการพัฒนาโปรโมชั่นในครั้งต่อไป เพื่อให้ได้ผลลัพธ์สูงสุด.
• วุฒิปริญญาตรีขึ้นไป สาขาการตลาด สถิติ หรือเศรษฐศาสตร์.
• มีประสบการณ์ 5-8 ปี ด้านการตลาด หรือ CRM.
• มีทักษะในการใช้ภาษาอังกฤษที่ดีทั้งในด้านการเขียน, การอ่าน, และการพูด.
• ทักษะการใช้คอมพิวเตอร์: เชี่ยวชาญในการใช้โปรแกรม MS Access, MS Excel, MS PowerPoint, Tableau, Power BI.
• มีใจรักการบริการและมีความสามารถในการบริการลูกค้า.

ทักษะ:

Tableau, Salesforce, Negotiation

ประเภทงาน:

งานประจำ

• Performance management of the team and individual and regional targets across key business objectives.
• Assist and coach SPA Specialists in dedicated team and support development of frontline teams to develop their individual & strategic market action plans for the year. Support team/colleagues market visits and overall high-level negotiations as required.
• Hold regular team meetings to review performance to plans / targets and provide sour ...
• Share Regional/ Global information, communications with the team to ensure clarity and transparency of purpose at all times.
• Provide opportunities for team members to learn and share with each other their wins, losses & market intelligence in order to learn from each other.
• Set and manage succession plans for key positions in the team both internally and externally.
• Hold regular individual 1-2-1 meetings with team members and provide regular, ongoing feedback, coaching and support to guide and assist with the achievement of their plans & targets.
• Optimise budget and deployment to maximise profitable returns from the region.
• Provide support with individual's personal development needs to assist them to grow their skills, abilities, and competencies.
• Accountability 2 Strategic Business Development 20% Partner closely with Regional Director and Head office SPA team to strategic plan and execute initiative to grow SPA performance.
• Developing a clear plan to drive and effectively implement new strategic partnership programs across all key destinations, demanded products and growth opportunities.
• Launch new HBX products in market and support teams to develop ecosystem value proposition specifically FFE and joint Roiback SPA partnerships.
• Champion the use of the available tools (Mitra, Maxi-rooms, Tableau, Salesforce (SRM), Accelerate) to assist in thinking and acting strategically to drive commercial outcomes.
• Ensure training and support is provided on all soft skills and available business intelligence tools to wider teams.
• Align the work of the team with the work of the local sales teams in line with company integration plans.
• Successfully lead the unification and integrations plans for HBX Group during the coming 12 months.
• Accountability 3 Account Management 15% Participate and attend industry events; key hotelier events & meetings that require Area leadership representation to raise the status of the HBX brand in the region.
• Manage key chain stake holder relationships with top 20% of hotels driving 85% of our business.
• Hold quarterly supplier market workshops promoting our business and driving supplier engagement across the destination.
• Develop deep internal stakeholder relationship to effectively leverage support of broader organization.
• Skills Proven ability to lead and mentor a team towards successful outcomes.
• 5 years or more in a senior sourcing role within APAC.
• Exceptional ability to lead and succeed in high level negotiations.
• Experienced leader with proven ability to deliver results in a fast-paced environment.
• Proven ability to build high performing, high achieving teams.
• Proven ability to build strong internal and external relationships with individuals and partners using an open and consultative approach.
• Highly developed communication (both verbal and written) and presentation skills.
• Ability to demonstrate & teach others a partnership approach to negotiation and sales.
• IT proficiency including good working knowledge of Microsoft Office (with particular focus on manipulating data via Excel pivot) and Internet technologies.
• Solid experience and commercial knowledge of the travel & hospitality industries, key competitors, industry issues and related technology.
• Understanding of hotel revenue management and pricing.
• Knowledge in dynamic pricing and channel manager connectivity.
• Experience in working with 3rd party suppliers.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Atlas, Tableau, Salesforce, English

ประเภทงาน:

งานประจำ

• Integration platform specialists monitoring and ensuring the completion of the technical and commercial onboarding leading to a Ready to sale status.
• End-to-End technical and operational ownership of the onboarding process for selected strategic connectivity partner accounts, including global hotel chain brands.
• Assist hotels and chains in the ARI mapping process to reduce timescales, via channel manager or connectivity incl. SynXis, including sharing extranet credentials and contract code details necessary for mapping.
• Promote and maximize central framework agreements: persuade hotel decision-makers to adopt and optimize the rate plans and commercial terms negotiated by the central framework team. Effectively communicate the benefits of various rate plans, including yieldable and higher commission rate options, to maximize hotel exposure and sales potential.
• Responsible for the content completion and accuracy needed for correct client mapping: room names, PMS codes, images, description,.
• Commercial onboarding: Monitoring initial performance to ensure correct set-up and payment facilities.
• Offboarding to respective commercial team with a detailed handover plan, including commercial agreement and expectation, contact person, potential challenges (design handover plan).
• Time Allocation (expected, subject to periodicity): Assisting hotels in completing the ready to sale journey: rate plan creations, ARI update, integration: 35%.
• Commercial onboarding to First 10 confirmed bookings: 25%.
• Offboarding to frontline sourcing: 20%.
• Provide support to hotels during their early life stage for commercial, operational, financial queries: 20%.
• How we Measure Success: Days between new hotel request and first-booking status.
• Hotel NPS score on start of working with us .
• Implementation success.
• Producing hotels.
• New hotel sales.
• Requirements & Skills: Education: University degree (Tourism will be desirable).
• Languages: Native or bilingual level of the local language, very advanced level of Chinese and English.
• Experience: 2-4 years of experience.
• Knowledge: MS Office: advanced level.
• Atlas: Expert level.
• Tableau: Basic user level.
• Salesforce or any other CRM: Basic user level.
• Great opportunity to excel at any of the above tools through training and practice. Soft Skills: Organizational Skills, Customer focused, Attention to detail, Teamwork, Negotiation & Influencing, Continuous improvement, Analytical view, Initiative. You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work within an innovative, engaging, and multicultural environment where people is first. Having the opportunity to build strong and lasting business relationships and friendships from around the world. And with options for developing your career locally or within one of our beautiful working locations across the globe.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful.
• working locations across the globe.
• You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
• As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

SEO, Social media, Copywriting

ประเภทงาน:

งานประจำ

• Develop and implement demand generation strategies to achieve revenue objectives, including email marketing, SEO, social media, webinars, and content marketing.
• Manage end-to-end campaign execution, including copywriting, design coordination, and analytics.
• Collaborate with cross-functional teams (product, BD, and product marketing) to align campaigns with broader business objectives.
• Create and manage marketing collateral, including white papers, case studies, infographics, and sales enablement materials.
• Execute digital audience development campaigns to build awareness, drive traffic, and grow Agoda's database.
• Scale growth across social media platforms, focusing on targeted, engaged audiences.
• Monitor and optimize campaign performance using analytics tools like Google Analytics, Tableau, and CRM platforms.
• Stay updated on industry trends, new technologies, and emerging distribution channels to innovate demand generation effort.
• What You'll Need to Succeed.
• 4+ years of experience in demand generation, performance marketing, or a related field, ideally in travel or e-commerce.
• Bachelor's degree in Marketing, Business, or a relevant field.
• Proficiency in marketing automation platforms (eg Hubspot, Salesforce, and analytics tools (eg Tableau).
• Hands-on experience with paid digital campaigns, SEO/SEM, and audience development strategies.
• Strong project management skills with the ability to prioritize, meet deadlines, and manage multiple tasks.
• Excellent written and verbal communication skills, with experience in creating compelling marketing content.
• Self-motivated, adaptable, and capable of executing strategies for diverse audiences & products.
• Knowledge of webinar platforms, and content management systems is a plus.
• Why Join Us?.
• At Agoda, you will play a pivotal role in shaping our communication strategies and driving growth within the B2B marketing division. If you are an innovative thinker passionate about travel technology and have the skills to elevate our brand narrative, we invite you to apply and be part of our dynamic team!.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Statistical Analysis, SQL, Excel

ประเภทงาน:

งานประจำ

• Develop and enhance business intelligence solutions, directly contacting stakeholders and top management to transform data into actionable insights.
• Establish and maintain robust relationships with stakeholders, ensuring alignment with business goals and optimally communicating updates, feedback, and addressing concerns.
• Complex Data Analysis and Operational Excellence Analyze large, critical data sets and conduct sophisticated statistical analysis to derive meaningful insights.
• Build and operationalize processes to ensure timely data loading and maintain data accuracy, using tools such as SQL, Snowflake, Microsoft Excel, Tableau, and Microsoft Power BI.
• Define key performance measures, supervise capacity and service status, and assess risk levels across infrastructures, addressing issues with relevant teams and progressing open actions.
• Insight Generation and Continuous Improvement Conduct trend analysis to detect patterns and anomalies in service metrics, performing root cause analysis and driving continuous improvement initiatives.
• Track and analyze mean time metrics for incident, case, and alarm handling, providing actionable insights for operational excellence and customer experience.
• Optimize resource utilization through regular analysis of system capacity, developing and implementing risk management strategies for individual products.
• Collaboration and Communication Facilitate review forums to unify stakeholders and drive collective decision-making, providing regular reports to key customers to communicate current status and drive timely actions.
• Liaise with global development teams to troubleshoot, analyze, and investigate performance-related issues in the infrastructure.
• Qualifications Bachelor's degree in Data Science, Statistics, Computer Science, or a related field.
• Minimum of 5 years of experience in data analysis or a related field.
• Proficiency in data analysis tools i.e. SQL, python, R, and Tableau/Power BI.
• Strong analytical and problem-solving skills with focused attention to detail.
• Strong organization and project management skills.
• Superb communication and presentation skills.
• Ability to communicate complex data insights optimally to stakeholders.
• Preferred: Experience with Datadog or Big Panda.
• Experience with data modelling.
• Experience in tech industry.
• LSEG is an equal opportunities employer, that seeks to offer an inclusive environment to all colleagues. Furthermore, LSEG has committed to reduce its carbon emissions by 50% by 2030, and to reach net zero by 2040. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ทักษะ:

Problem Solving, Energetic, SQL

ประเภทงาน:

งานประจำ

• Working with a global impact of tax and commission data to find abnormalities as well as analyze business impact.
• Identify and resolve operational issues.
• Support and optimize Supply team tools.
• Automate manual operational processes.
• Become a subject matter expert in our extranet and Internal tools.
• Seek ways to optimize performance of team.
• Assist operations team with project tasks to improve efficiencies between departments and markets.
• Develop reporting, and systems for internal use.
• Share and seek out best practices and knowledge.
• Run your own initiatives with "Can do" attitude.
• Excellent problem solving and prioritization skills.
• Strong numerical and analytical skills.
• Ability to communicate with multiple and varied stakeholders across the business.
• Adaptable to new technologies and quick learner.
• Professional "get it done" attitude and work ethic, highly disciplined work habits.
• Strong attention to detail.
• Energetic and driven personality.
• Adapts well to and is energized by change.
• Creative and Innovative.
• Experience using SQL.
• Knowledge and hand-on experience in data visualization tools such as Tableau.
• Basic programming knowledge.
• Very good proficiency in Microsoft Excel.
• Basic knowledge of HubSpot.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Finance, Legal, Project Management, English

ประเภทงาน:

งานประจำ

• Attractive compensations and benefits, amazing offices in heart of Bangkok, relocation support.
• Be part of young and multinational global team in Bangkok HQ (15+ nationalities in Partner Programs team).
• Work on various strategic projects from idea stage until global rollout and scaling.
• 360 visions on supply operations and strategy as you will work with supply, product, performance marketing, partner services, finance, tax and legal, pricing teams.
• Mentorship + various opportunities for advancement throughout the business.
• Project Management: come up with initiatives to reach business targets, plan milestones and deliverables, allocate tasks, manage stakeholders, measure performance and deliver results impacting business.
• Go-To-Market Strategy: develop pilot, testing and global rollouts plans for new programs, products and updates.
• Stakeholder Management: align objectives and deliverables with colleagues in finance, legal, product, marketing and partner services departments.
• Reporting: Enhance and streamline reports for senior leadership with help of Analytics team and deliver actionable insights.
• Research and presentations: Present your findings and insights to relevant stakeholders, auditors and senior leadership team on a regular basis.
• Country coordination: Support local country teams to grow portfolio size of our solutions, help to answer their questions, provide them with actionable insights.
• Kick-start new ideas: find new opportunities and bring them into action. Based on data you see opportunities and come up with concepts to test and implement them.
• Minimum 5+ years of experience in top tier consulting firms, international tech companies, fast growing internet / tech startups.
• At least 3-4 years of experience in project management and handling tickets & operations and administrative tasks.
• Bachelor's Degree or higher from a top university with a quantitative, finance or engineering degree, advanced business degrees. MBA from a top school is preferred.
• Ability to communicate fluently in English.
• Familiarity with SQL, Tableau, advanced Excel skills, advanced PowerPoint and presentation skills.
• Proven track record in Consulting Projects / Project Management / Business Planning, business or financial analysis.
• Proven track record in using data analysis, data insights and experimentation to support business decisions.
• Intellectual curiosity, ability to learn fast.
• A team player who work well with multiple stakeholders in a multicultural environment.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Data Analysis, SQL, Financial Modeling

ประเภทงาน:

งานประจำ

• Lead your own team of analysts/managers on selected projects/requests from the top management.
• Help shape and drive internal performance analysis (trends, scenarios) relevant to corporate goal setting.
• Conduct industry, and competitor data analysis to support the definition of priorities and key issues.
• Develop draft business strategies and share with corporate strategy function.
• Support the creation of high-quality materials for senior stakeholders for both internal and external audiences.
• Help organize Quarterly Business Reviews (QBRs) and other select team ceremonies (e.g., all hands, townhalls).
• Track Objective and Key Results (OKRs) and conduct deep-dives on strategic topics as required.
• Coach analysts/manager to draft SQL queries to gather data from multiple databases within Agoda/ work with the analytics team to gather the required information for the analysis.
• Experience working in a similar role, ideally in a technology or travel focused company.
• Degree in BS or BA required.
• 6-8 years of Consulting experience is a strong plus.
• Strong analytical and problem-solving skills.
• Strong financial modeling skills.
• Ability to think strategically, learn fast and understand new business dynamics.
• Ability and willingness to drive projects independently, working efficiently to deliver results rapidly and engaging the relevant stakeholders throughout the process.
• Excellent ability to manage and influence senior stakeholders.
• Knowledge of SQL / Tableau or willingness to invest time to learn.
• This role will be based in Bangkok, Thailand. Relocation package will be provided.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Finance, Legal, Project Management, English

ประเภทงาน:

งานประจำ

• Attractive compensations and benefits, amazing offices in heart of Bangkok, relocation support.
• Be part of young and multinational global team in Bangkok HQ (15+ nationalities in Partner Programs team).
• Work on various strategic projects from idea stage until global rollout and scaling.
• 360 visions on supply operations and strategy as you will work with supply, product, performance marketing, partner services, finance, tax and legal, pricing teams.
• Mentorship + various opportunities for advancement throughout the business.
• Project Management: come up with initiatives to reach business targets, plan milestones and deliverables, allocate tasks, manage stakeholders, measure performance and deliver results impacting business.
• Go-To-Market Strategy: develop pilot, testing and global rollouts plans for new programs, products and updates.
• Stakeholder Management: align objectives and deliverables with colleagues in finance, legal, product, marketing and partner services departments.
• Reporting: Enhance and streamline reports for senior leadership with help of Analytics team and deliver actionable insights.
• Research and presentations: Present your findings and insights to relevant stakeholders, auditors and senior leadership team on a regular basis.
• Country coordination: Support local country teams to grow portfolio size of our solutions, help to answer their questions, provide them with actionable insights.
• Kick-start new ideas: find new opportunities and bring them into action. Based on data you see opportunities and come up with concepts to test and implement them.
• Minimum 5+ years of experience in top tier consulting firms, international tech companies, fast growing internet / tech startups.
• At least 3-4 years of experience in project management and handling tickets & operations and administrative tasks.
• Bachelor's Degree or higher from a top university with a quantitative, finance or engineering degree, advanced business degrees. MBA from a top school is preferred.
• Ability to communicate fluently in English.
• Familiarity with SQL, Tableau, advanced Excel skills, advanced PowerPoint and presentation skills.
• Proven track record in Consulting Projects / Project Management / Business Planning, business or financial analysis.
• Proven track record in using data analysis, data insights and experimentation to support business decisions.
• Intellectual curiosity, ability to learn fast.
• A team player who work well with multiple stakeholders in a multicultural environment.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ทักษะ:

Finance, Statistics, Excel

ประเภทงาน:

งานประจำ

• Lead Planning and forecasting for one product in CEG and manage end to end interactions with Senior leadership, Operations, Finance, etc.
• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/Messaging, and future additional channels.
• Communicate proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary.
• Collaborate with other departments, team managers, Operation Leaders to identify opportunities for improvement of resource utilization.
• Participate in workforce management-related projects with various teams within and outside CEG.
• Communicate with Senior leadership team and recommend actions related to forecasting and resource planning.
• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve.
• EXPECTATIONS - BEHAVIORS AND VALUES.
• Behavior.
• Definition.
• Continuous improvement.
• Regularly identifies improvement opportunities, quantifies them, and follows through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefit.
• Embraces and drives change, is open and supportive of improvement opportunities identified by others.
• Deliver better together.
• Collaborates and engages with colleagues and broader Agoda teams to share ideas and learning and work together toward shared ambitions.
• Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.
• Enable others` success.
• Is committed to building and nurturing a culture of frequent feedback, coaching and career development.
• Provides clarity on accountabilities and goals and progress.
• Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible.
• COMPETENCIES REQUIRED.
• Analytical Ability & Problem Solving.
• Can visualize, articulate, conceptualize, or solve both complex and uncomplicated problems using the available data.
• Decision making ability.
• Set a course of action purposely chosen from different alternatives to achieve company objectives.
• Effective communication (Verbal and written).
• Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills.
• Flexibility and Agility.
• Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
• KPI management.
• Create and execute a KPI plan designed to help achieve and evaluate the success in reaching the company goals.
• Listening and influencing.
• Practices attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
• Process Improvement.
• Organize, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
• Reporting.
• Be able to confidently give a written account of business metrics, projects and team performance based on data, observations, or investigations.
• Result driven.
• Driving high standards to accomplish challenging goals. Works hard to achieve them.
• Time / workload management & prioritization.
• Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
• Operational Planning & Coordination.
• Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company's strategic goals.
• Presentation.
• Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Strong Excel skills and beginner SQL skills.
• Experience in Python or R is good to have.
• Understanding of data visualization tools like Tableau.
• We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Research, Market Analysis, Finance

ประเภทงาน:

งานประจำ

• Lead macroeconomic and cross-asset class market analysis to identify key risks and opportunities for portfolio positioning.
• Develop and refine strategic and tactical asset allocation strategies tailored to diverse wealth client segments.
• Communicate investment insights through high-quality reports, media appearances, webinars, and client-facing presentations.
• Collaborate with internal stakeholders and external partners to align investment strategies with business objectives and market perspectives.
• Supervise and mentor junior analysts, ensuring high standards of research quality and analytical rigor.
• Qualifications Master s degree in Finance, Economics, Business Administration, or a related field.
• Minimum of 5-8 years of experience in investment research, strategy, or portfolio advisory roles within banking, wealth management, or asset management.
• Strong understanding of global macroeconomics, asset allocation frameworks, and investment products (e.g., equities, fixed income, alternatives, mixed funds).
• Excellent communication skills, with experience as a media representative or public speaker on financial markets and investment strategy.
• Proficiency in Bloomberg, Excel, and data visualization tools (e.g., Power BI, Tableau).
• Must hold a valid Investment Analyst License (IA) authorized by the Thai SEC. A CFA designation (or progress toward it) is highly preferred.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Assurance, Finance, Quality Assurance, English

ประเภทงาน:

งานประจำ

• Perform IT Audit and Advisory services for various industries/sectors (e.g., Financial Services, Manufacturing, Automotive, Telecommunication, Life Science & Hospitality, Energy, Consumer Product, etc.).
• Participate in significant meetings with client's management to communicate detailed audit findings and recommendations, as assigned.
• Perform any other tasks or assignments.
• Your role as a leader:At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analyst, Consultant, Senior Consultant across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• RequirementsEducation background in Accounting, Finance, and/or other IT-related fields (eg., AIS/MIS, Computer Engineering, Computer Science, etc).
• At least 1-3 years experience in IT Audit / IT Security / IT Quality Assurance, or Financial Audit with some IT knowledge (e.g., access control, change management).
• Knowledge in Audit concept / technique, and willing to learn more in IT Audit and Advisory services.
• Can do" attitude and able to work either individually or with team under pressure (e.g., quality and timeliness of audit reports).
• Experiences in using CAAT or Data Analytic & Visualization tools (e.g., R, Python, Tableau, PowerBI, etc) would be advantage.
• Verbal and written communication skills in both Thai and English.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 36464In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

Statistics, Finance, SQL, Korean, English

ประเภทงาน:

งานประจำ

• Own and manage marketing spend with large Meta Search Engine (MSE) partners within and outside South Korea.
• Manage the commercial relationship with MSE partners, including commercial terms, bidding and pricing strategies, and technical implementation.
• Decide in coordination with the Bidding and Pricing teams strategies that deliver expected ROIs and revenue growth.
• Track detailed performance/KPIs and deliver regular data-driven actionable insights to improve results.
• Succinctly communicate the results, ideas, and business statistics with different stakeholders.
• Ensure the advertiser implements the right Agoda APIs and related technological innovations.
• Be immersed and intimately familiar with the entire booking funnel including the user experience and conversion drivers between the advertiser and Agoda.
• Build long term relationships with advertisers that foster new opportunities and continuous growth in return from advertising dollars.
• Bachelor Degree in Computer Science/Statistics/Math or Engineering or Economics and Finance.
• Fluent in English and Korean with strong communication skills (both written and verbal).
• Self-motivated person with "Get it done!" attitude.
• Passionately analytical with strong ability to think logically and excellent problem-solving skills.
• Proficient in business intelligence tools and data warehouse i.e. SQL, Tableau and MS Excel.
• Ability to effectively communicate, influence and persuade with different levels of stakeholders (including Senior Management) with proven strong commercial acumen.
• Ability to represent Agoda with experience in interacting with external senior level executives.
• Strong analytical and statistical analysis skills to extract insights and recommendations.
• Proven business development and/or account management track record with experience in online marketing.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Statistics, Python, SQL

ประเภทงาน:

งานประจำ

• Collaborate with cross-functional teams to identify and prioritize business opportunities that can be addressed through data-driven solutions.
• Extract insights from large and complex datasets using a variety of tools and techniques.
• Develop and deploy predictive models and algorithms using statistical AI/machine learning, deep learning and generative AI modeling.
• Present findings and recommendations to stakeholders in a clear and compelling manner.
• Implement data-driven solutions in various environments, including integration with existing systems and processes.
• Stay up to date on the latest development in data science and bring new idea and technology to the team.
• Monitor the performance of deployed models together with algorithms and continuously improve model accuracy over time.
• Bachelor s or Master s degree in data science, Computer Science, Statistics, or related field.
• 4+ years of experience as a Data Scientist, with a focus on industries.
• Descriptive Analytics.
• Predictive & Prescriptive Analytics (Machine learning, Forecasting, Optimization, choosing the best path).
• Strong programming skills in Python and SQL along with libraries and frameworks for machine learning and statistical test, and their variation among databases.
• Experience with statistical and machine learning techniques.
• Proficiency in optimizing large, complicated SQL statements and code versioning tools such as Git, Mercurial, SVN or others.
• Experience with data visualization tools such as Looker Studio, Tableau, and Power BI.
• Strong problem-solving and communication skills.
• Experience with Cloud technology and databases (Cloud AWS, Azure, GCP).
• Extensive knowledge of Customer relationship management, Customer experience, Next best action, Credit scoring, and Insight & pattern discovery.
• Location: True Digital Park, Bangkok.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Data Analysis, SQL, Excel

ประเภทงาน:

งานประจำ

• Proficiently analyze intricate datasets to identify trends, patterns, and outliers.
• Unearth insightful correlations and present findings in a clear, understandable manner.
• Translate raw data into actionable insights that drive client business objectives.
• Engage with clients to understand their unique business needs and challenges.
• Translate client requirements into comprehensive project scopes and deliverables.
• Foster strong client relationships through effective communication and partnership.
• Leverage your analytical prowess to provide informed recommendations to clients.
• Collaborate with cross-functional teams to implement data-driven strategies.
• Contribute to client success by helping them make informed, growth-oriented decisions.
• Create visually compelling dashboards, reports, and presentations.
• Tailor data visualizations to resonate with both technical and non-technical audiences.
• Communicate complex insights using accessible and engaging visual aids.
• Identify operational inefficiencies within client workflows using data-driven insights.
• Propose process improvements and streamlined solutions to optimize client operations.
• Assist clients in adopting best practices for leveraging data effectively.
• Conduct thorough requirement elicitation sessions with clients.
• Document precise business and technical requirements for successful project execution.
• Ensure clear communication and alignment between stakeholders and technical teams.
• Bachelor s degree in a relevant field (Business, Data Science, etc.).
• Proven 3-5 years of experience as a Business Analyst, Data Analyst, or similar role.
• Proficiency in data analysis tools (SQL, Excel) and data visualization platforms (Tableau, Power BI).
• Strong problem-solving skills and the ability to think critically.
• Excellent communication skills for effective client interaction and team collaboration.
• Detail-oriented approach to ensure accurate and reliable insights.
• Ability to adapt to a fast-paced, dynamic work environment.
• Location: True Digital Park, Bangkok.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

PHP, SQL, Automation

ประเภทงาน:

งานประจำ

• Scope of responsibilities: STL plant, and as the part of Domain Leader need to support another site partially.
• As Digital Transformation representative to drive all digital development and deployment across factory and comply with Schneider Cybersecurity policy and Schneider Digital development standard.
• As digital & analytics representative to define the governance and support analytics deployment on the factory site and support in term of analytics competency developm ...
• Fulfill MMR (Minimum Mandatory Requirement) Smart Factory to get Advanced Certification.
• Reduce Non-Value Added (NVA) process for organization through digital development and enhance existing process for each department.
• Improve Energy Management to be more advance through advanced Analytics.
• Improve Assets Performance Management to be more advance through advanced Analytics.
• Develop Digital Best Practices as part of Continuous Improvement and Actively share in Analytics Community and share best practices to other sites.
• Deploy digital analytics solution on data operation to strengthen collaboration across East Asia.
• Support organization to develop process governance for each KPI and standard documentation.
• Developing the Web Based Application (.Net, PHP, HTML, LEAP).
• Developing Database (Ms. SQL, My SQL).
• Developing RPA (Robotic Process Automation).
• Tableau or BI Dashboard creation.
• Data Analytic (Business Analyst).
• Manufacturing Dashboard.
• QualificationsDigital & Analytics Projects.
• Advanced analytics through AI & Gen AI.
• Experience Lean Office deployment through digital solutions.
• Experience Lead Continuous Improvement in the factory.
• Computer Science, Computer Engineering, Mechatronics, Industrial Automation.
• Above 5-8 years in Digital Transformation & Process Automations.
• Analytics Development & Deployment.
• Artificial Intelligence & Generative Artificial Intelligence.
• Web Application Development & Database Management.
• Robotic Process Automation, Business Intelligence.
• Enterprise Resource Planning (ERP) & Manufacturing Execution System (MES).
• Bachelor s degree in engineering, Data Science, Computer Science, or a related field; master s degree preferred.
• Proven experience (5+ years) in digital transformation, data analytics, or a related role within manufacturing or industrial operations.
• Strong understanding of manufacturing processes and operational excellence methodologies (Lean, Six Sigma, etc.).
• Proficiency in data analytics tools (e.g., Tableau, Power BI, Python, R) and enterprise software solutions (e.g., ERP, MES).
• Knowledge of Programming language (C#, javascript, angular, etc).
• Knowledge of Programming platform (LEAP,.Net, Ecostruxure, etc).
• Knowledge of database (Ms.SQL Server, mySQL).
• Knowledge on RPA and Tableau Dashboard.
• Able to make Business Intelligence Dashboard.
• Knowledge on Industrial/manufacturing Operation.
• Digital Learner and high digital literacy.
• Excellent problem-solving skills and the ability to communicate complex data insights to non-technical stakeholders.
• Strong leadership and project management skills, with a track record of successfully leading cross-functional teams.
• Primary Location: TH-11-Samut Prakan.
• Schedule: Full-time Unposting Date: Ongoing

ทักษะ:

Finance, Compliance, Legal, English

ประเภทงาน:

งานประจำ

• Identify Process and CX Improvements: Review existing Standard Operating Procedures (SOPs) and customer journeys to spot inefficiencies and customer pain points. Develop data-driven solutions to enhance customer outcomes and internal operations.
• Manage projects: Take ownership of end-to-end projects or multiple business processes within CEG (global coverage) by collaborating closely with Customer Support Operations and other Project Management teams.
• Act as a Subject Matter Expert: Become an SME in internal procedure handling, provid ...
• Evaluate Feedback and Data: Analyze internal and external feedback to identify trends and opportunities for improvement. Be comfortable with numbers with ability to size impact of solutions and defining analysis structure.
• Align stakeholders: Ensure CEG readiness and align stakeholders to support Agoda's customer experience transformation by collaborating with various functions within Agoda (Product, Supply, Finance, Compliance, Legal, etc.).
• Identify and Solve Problems: Use data and collaboration to identify problems and opportunities, proposing project ideas and solutions to improve critical operational metrics.
• Drive continuous improvement: Oversee project progress, coordinate different workstreams + BAU processes, identify risks, troubleshoot issues, and propose mitigation plans. Evaluate project outcomes, gather feedback, and drive continuous improvement efforts.
• Enhance Team Culture: Contribute positively to a culture of continuous improvement, teamwork, and enabling others' success.
• Proficient in rational decision making based on data, facts, and logical reasoning.
• Excellent organization capabilities, including the ability to initiate tasks independently and see them through to completion.
• Excellent attention to detail, ability to independently review and map current state and future state processes in detail. Pro-actively identify solutions that are aligned with stakeholders backed up by relevant data points.
• Proficient in analyzing business challenges, considering trade-offs between different metrics/priorities, and communicating actionable recommendations to business leaders, adapting message to different stakeholders.
• A growth mindset and positive attitude: pro-active, hands-on, switched-on, detail-oriented, strong sense of ownership, data driven, experimentation oriented.
• Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment.
• Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels.
• Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful.
• What we offer.
• Competitive compensation package (relocation support and visa support provided for successful overseas candidates).
• Exciting, high impact career opportunity with a major global OTA including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly.
• Dynamic and multinational Tech environment with colleagues of diverse educational and professional background.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.