เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Service-Minded, Problem Solving, Thai, English

ประเภทงาน:

งานประจำ

• Upload and maintain product details, images, and descriptions on e-commerce platforms (Lazada, Shopee, TikTok, LINE MyShop)..
• Ensure product pages are accurate, complete, and optimized for customer purchase decisions..
• Respond to customer inquiries across all channels (chat, phone, marketplace messages)..
• Monitor service scores and customer reviews to maintain official store standards..
• Prepare quick replies, FAQs, and SOPs for customer service operations..
• Manage and train part-time CS admins; maintain scheduling and quality checks..
• Create customer orders in the system and prepare monthly customer insight reports..
• Support customer retention activities (customer database, segmentation, loyalty program)..
• Thai nationality; Bachelor s degree in a related field..
• 2-3 years experience in Customer Service, preferably in e-commerce..
• Basic English communication skills..
• Good Excel/Google Sheets competency (formulas, pivot, data handling)..
• Strong communication, service mindset, attention to detail, and ability to multitask in a fast-paced environment..

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Python, SQL, Database Administration, English, Thai

ประเภทงาน:

งานประจำ

• Guide and train new customers to confidently use our system.
• Monitor customer activity, troubleshoot basic issues, and coordinate with internal teams.
• Analyze and manage customer data to ensure readiness for real-time use.
• Work closely with logistics, operations, and tech teams to deliver a seamless onboarding experience.
• Travel and visit customer sites.
• Experience in Customer Support or Data Analysis is a plus new graduates are welcome to apply.
• Proficiency in Excel and SQL; Python skills are a plus.
• Excellent communication skills in both Thai and English.
• Adaptable, quick to learn, and able to work under pressure.
• Educational background in IT, Computer Science, or related fields is preferred.
• Allows you to apply your skills in data, technology, and customer service.
• Supports your personal and professional development.