เงื่อนไขการค้นหา

ทักษะ:

Network Infrastructure, Oracle, SQL, English

ประเภทงาน:

งานประจำ

• Provide first-line IT support to end-users and resolve daily hardware, software, network and system-related issues.
• Handle incidents, service requests and user tickets through the company's IT Service Management (ITSM) platform.
• Troubleshoot and support desktops, laptops, printers, barcode scanners, mobile devices and other IT peripherals.
• Support new employee onboarding activities, including device preparation, software installation, email setup, system access configuration and mobile device deployment.
• Assist in maintaining and supporting IT infrastructure, including network connectivity, shared drives and related systems.
• Support business applications such as Microsoft 365, Oracle and other company systems to ensure smooth daily operations.
• Assist in diagnosing and resolving network connectivity and system downtime issues in collaboration with the IT Engineer.
• Provide support for manufacturing-related IT equipment, including barcode readers, label printing systems, sticker printers and packing list printing systems.
• Support meeting room technology and conference call facilities to ensure effective communication and collaboration.
• Coordinate with external vendors and service providers for maintenance and support of IT-related equipment and services.
• Participate in IT infrastructure improvement projects and initiatives aimed at enhancing operational efficiency and minimizing system downtime.
• Support IT security awareness activities and promote compliance with company cybersecurity policies and best practices.
• Work closely with the IT Engineer and regional IT Manager to ensure stable and reliable IT operations across the site.
• Bachelor's degree in Information Technology, Computer Science, Computer Engineering or a related field.
• At least 3 years of experience in IT Support, Service Desk, Helpdesk or Infrastructure Support roles.
• Good command of English.
• Good knowledge of Microsoft Windows, Microsoft 365 and end-user computing support.
• Basic understanding of network infrastructure, TCP/IP, LAN/WAN, Wi-Fi and troubleshooting methodologies.
• Basic understanding of SQL Database, hands on experience would be an advantage.
• Experience supporting desktops, laptops, printers, barcode scanners, mobile devices and other IT peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Experience supporting enterprise applications such as Oracle, Microsoft 365 or similar business systems would be an advantage.
• Ability to troubleshoot technical issues and provide effective solutions in a timely manner.
• Strong customer service mindset and interpersonal skills.
• Ability to effectively coordinate with internal departments, regional IT teams and external service providers.
• Experience in a manufacturing environment would be an advantage.

ประสบการณ์:

6 ปีขึ้นไป

ทักษะ:

Architecture, Recruitment, Negotiation, Automation, English

ประเภทงาน:

งานประจำ

• Our client is a rapidly growing, venture-backed B2B SaaS company headquartered in Bangkok, Thailand, serving thousands of businesses across more than 100 countries. They develop AI-powered software solutions that help organizations streamline critical business processes and are recognized as one of the leading technology companies in the region.
• With a highly international team and a strong engineering culture, the company values innovation, ownership, and collaboration. As they continue expanding globally, the ...
• About the Role.
• Reporting directly to the Chief Technology Officer (CTO), the Head of Security, Trust & Compliance will lead the organization's security, trust, and compliance initiatives. This strategic leadership role oversees Trust & Safety operations, security compliance, IT management, and enterprise security support throughout the customer lifecycle.
• Managing a team of three, you will serve as the primary bridge between security operations and engineering, driving automation projects, strengthening security processes, and ensuring the organization maintains a strong security posture while supporting business growth.
• Trust & Safety.
• Own the end-to-end account verification workflow (KYB) after subscription, ensuring legitimate use of the platform.
• Define and continuously improve fraud detection processes: fraudulent job postings and general abuse and misuse.
• Act as the project manager for fraud detection automation: define requirements, timelines, and deliverables in collaboration with the Engineering team.
• Establish and maintain Trust & Safety policies, escalation paths, and response playbooks.
• Security & Compliance.
• Own and drive SOC 2 Type 2 compliance, including audit preparation, evidence collection, control monitoring, and remediation tracking.
• Orchestrate the penetration testing program end-to-end: vendor selection, scoping, tooling setup, intake of findings into Jira, report negotiation, and remediation coordination with engineering teams.
• Orchestrate the bug bounty program: vendor management, triage workflow, severity assessment coordination, and remediation tracking.
• Own security incident response for non-product incidents (reported data breaches, unauthorized access, credential compromise). Product availability incidents remain with the Engineering Team.
• Proactively identify security risks across the organization and implement mitigation strategies that balance security with operational velocity.
• Sales Enablement.
• Directly answer complex or non-standard questions that require deep knowledge of Manatal's security posture.
• Lead the technical response for security questionnaires, RFIs and RFPs, acting as the subject matter expert to support enterprise sales cycles.
• IT Management.
• Manage the IT function (helpdesk, device management, access control, internal tooling).
• Define and oversee the lifecycle management of all company IT assets, ensuring hardware and software inventory is secure, tracked, and compliant.
• Ensure IT-related policies and operations align with SOC 2 and broader security requirements.
• Culture & Cross-Functional Collaboration.
• Partner with Engineering to scope and prioritize security and trust-related automation projects.
• Provide security input during product and architecture reviews when trust or compliance implications exist.
• Foster a culture of security awareness across all departments through training and clear policy definitions.
• Report on trust, security, and compliance posture to the CTO on a regular cadence.
• 6+ years of experience in information security, trust & safety, or GRC, with at least 2 years in a leadership role within a technology company.
• Hands-on experience owning a SOC 2 Type 2 program (audit preparation, evidence collection, remediation tracking).
• Experience managing external security vendors (penetration testing firms, auditors, or bug bounty platforms).
• Ability to define security and trust workflows and translate them into actionable projects for engineering teams.
• Strong understanding of cloud infrastructure security and web application security.
• People management experience.
• Excellent English communication skills, written and verbal. You will negotiate with vendors, write policies, and interface with clients.
• Technical fluency: you can read a vulnerability report, understand API-level risks, and write requirements that engineers can act on.
• Nice to Have.
• Experience with KYB/KYC processes.
• Familiarity with privacy regulations (GDPR, PDPA, CCPA).
• Professional certifications (CISM, CISSP, CISA).
• Familiarity with compliance automation tools (Vanta, Drata, or similar).
• Background in recruitment technology or HR tech.
• Language Proficiency.
• Fluent in English.
• Social Security.
• Comprehensive health insurance + Telemedicine service.
• 15 days of paid annual leaves (Pro-rated).
• 13 days of national holiday.
• 2 weeks/year to work from anywhere (After probation).
• Monthly new hire & birthday lunches.
• Personal development allowance.
• Working Conditions.
• Full-time position based in Bangkok, Thailand.
• On-site working environment with flexibility to collaborate across global time zones.
• Standard office hours with occasional flexibility depending on business needs.
• Opportunity to work alongside an international, high-performing technology team.
• Learn More.
• Please send your resume or enquiries to [email protected] or connect with us on.
• LinkedIn.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Recruitment, Power point, Leadership Skill, English, Thai

ประเภทงาน:

งานประจำ

• Provide first-line technical support to end users via phone, email, ticketing systems, and on-site assistance.
• Diagnose, troubleshoot, and resolve Level 1 IT issues related to hardware, software, and network connectivity.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Support Microsoft Windows operating systems and Microsoft 365 applications.
• Manage user accounts, password resets, and access permissions.
• Escalate complex issues to Level 2 or Level 3 support teams when necessary.
• Log, track, and update incidents and service requests within the IT ticket management system.
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Assist with IT infrastructure operations and support IT-related projects as assigned.
• Ensure timely resolution of incidents while maintaining high levels of customer satisfaction.
• Diploma of Computer Technology or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 1-3 years of experience in IT Support or Fresh graduates are welcome, Helpdesk, Service Desk, or a similar technical support role.
• Strong verbal and written communication skills in both Thai and English.
• Microsoft Windows operating systems.
• Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint).
• Computer hardware and software troubleshooting.
• Basic networking concepts (TCP/IP, LAN, Wi-Fi).
• Active Directory or user account administration, Strong analytical and problem-solving skills, Excellent customer service and interpersonal skills, Ability to work independently and collaboratively in a team environment.
• Experience with IT Service Management (ITSM) or ticketing platforms such as ServiceNow.
• Basic knowledge of Cybersecurity principles and best practices.
• Experience supporting users in a manufacturing, industrial, or multinational environment and ITIL Foundation, CompTIA A+, CompTIA Network+, Microsoft Certifications.
• 0% - 25%.
• To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.

ทักษะ:

System Administration, Service-Minded, Punctual, Android, English

ประเภทงาน:

งานพาร์ทไทม์

• Monday to Friday 7.30 am to 4.30pm.
• Occasional weekend/holiday work required.
• Providing first-line technical support to staff and students for hardware, software, printing, classroom technology, and network-related issues.
• Supporting and maintaining the school's IT equipment, including desktop computers, laptops, printers, projectors, interactive displays, tablets, and other classroom technologies.
• Assisting with the day-to-day operation of school IT systems to ensure reliable and efficient use across academic and administrative departments.
• Monitoring, troubleshooting, and escalating LAN and Wi-Fi connectivity issues to help maintain stable network access across the campus.
• Assisting with Mobile Device Management, including device enrolment, deployment, configuration, updates, and basic maintenance of staff and student devices.
• Providing technical support for school events, meetings, examinations, presentations, and other activities as required.
• Maintaining accurate records of IT assets, repairs, equipment loans, inventory, and related documentation.
• Supporting compliance with school IT security, safeguarding, data protection, and acceptable-use policies.
• Assisting with IT upgrades, system improvements, infrastructure projects, backups, and other technology-related tasks assigned by the IT Manager.
• Supporting audiovisual equipment and learning technologies used in classrooms, meeting rooms, halls, and shared learning spaces.
• Working collaboratively with academic and administrative staff to support the effective use of educational technology.
• Escalating complex technical issues to the IT Manager or relevant external support providers when required.
• Minimum Qualifications and Experience.
• A Bachelor's degree or diploma in Information Technology, Computer Science, Computer Engineering, or a related field.
• Previous experience in IT support, helpdesk services, system administration, school IT support, or network support is an advantage.
• Basic knowledge of Windows and/or macOS operating systems.
• Basic understanding of iPads, Android devices, Mobile Device Management systems, networking, printing, and cloud platforms.
• Good troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills.
• The ability to work independently and collaboratively as part of a team.
• A patient, flexible, and service-minded approach when supporting staff and students.
• The ability to work effectively in a busy school environment.
• A good command of spoken and written English is preferred.
• Personal Attributes.
• Reliable, punctual, and well-organised.
• Friendly, approachable, and professional.
• Able to communicate clearly with both technical and non-technical users.
• Willing to learn new systems and technologies.
• Able to prioritise tasks and respond calmly under pressure.
• Committed to supporting a safe and effective learning environment.
• Safeguarding Statement.
• Bromsgrove International School Thailand is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be expected to share this commitment and comply with all school safeguarding, child protection, and data protection policies.
• If you have any queries or questions relating to the position, please feel free to contact us by email [email protected].
• All applications must be submitted via the JobsDB website by clicking the link below. CVs sent by email will not be considered.
• Submit Your Application - JOBSDB.

ทักษะ:

Analytical Thinking, Recruitment, Teamwork

ประเภทงาน:

งานประจำ

• Oversee the daily operations of the building and its facilities, ensuring smooth functionality.
• Facilitate the handover and take-back processes for tenant spaces efficiently.
• Manage and coordinate fit-out and reinstatement processes for tenant areas as needed (if any).
• Act as the primary point of contact for addressing and resolving tenants' inquiries and complaints in a timely manner.
• Monitor and coordinate defect rectification and maintenance efforts to uphold the building's standards.
• Prepare and submit comprehensive daily and monthly operational reports to track performance and identify areas for improvement.
• Supervise contractors and external service providers to ensure adherence to agreed-upon standards and timelines.
• Foster effective communication and collaboration between tenants, other departments, insurance providers, and contractors.
• Provide guidance, supervision, and ongoing training to team members to enhance their performance and skill sets.
• Prepare incident reports promptly and contribute to the generation of monthly operational reports for analysis and review.
• Cultivate a customer-focused approach, striving to understand and meet tenants' needs to build loyalty and satisfaction.
• Promote a culture of collaboration and teamwork among cross-functional teams to leverage diverse expertise and achieve shared objectives.
• Utilize analytical thinking and problem-solving skills to identify root causes of issues and make informed decisions.
• Take proactive measures to address defects reported by the helpdesk or tenants promptly and effectively.
• Ensure comprehensive management and oversight of all contracts within the building to uphold contractual obligations and standard.
• Maintain accurate records of tenant occupancy and related documentation to support operational efficiency and compliance.
• On-site - Bangkok, THA.
• If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• JLL Privacy Notice.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.
• Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

ทักษะ:

Analytical Thinking, Recruitment, Teamwork

ประเภทงาน:

งานประจำ

• Oversee the daily operations of the building and its facilities, ensuring smooth functionality.
• Facilitate the handover and take-back processes for tenant spaces efficiently.
• Manage and coordinate fit-out and reinstatement processes for tenant areas as needed (if any).
• Act as the primary point of contact for addressing and resolving tenants' inquiries and complaints in a timely manner.
• Monitor and coordinate defect rectification and maintenance efforts to uphold the building's standards.
• Prepare and submit comprehensive daily and monthly operational reports to track performance and identify areas for improvement.
• Supervise contractors and external service providers to ensure adherence to agreed-upon standards and timelines.
• Foster effective communication and collaboration between tenants, other departments, insurance providers, and contractors.
• Provide guidance, supervision, and ongoing training to team members to enhance their performance and skill sets.
• Prepare incident reports promptly and contribute to the generation of monthly operational reports for analysis and review.
• Cultivate a customer-focused approach, striving to understand and meet tenants' needs to build loyalty and satisfaction.
• Promote a culture of collaboration and teamwork among cross-functional teams to leverage diverse expertise and achieve shared objectives.
• Utilize analytical thinking and problem-solving skills to identify root causes of issues and make informed decisions.
• Take proactive measures to address defects reported by the helpdesk or tenants promptly and effectively.
• Ensure comprehensive management and oversight of all contracts within the building to uphold contractual obligations and standard.
• Maintain accurate records of tenant occupancy and related documentation to support operational efficiency and compliance.
• On-site - Bangkok, THA.
• If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• JLL Privacy Notice.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.
• Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• IT Helpdesk, maintenance, resolving problems.
• IT Services, IT Set-up.
• English-speaking / international environment.
• Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions.
• Support the internal IT Helpdesk.
• Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment, including end user support, license tracking, and performing PC maintenance, upgrades and configurations.
• Provide helpdesk support and resolve problems to the end user's satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the helpdesk tracking software.
• Document internal procedures.
• Assist with onboarding of new users.
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, software and software licenses.
• Report issues.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as required.
• Bachelor's Degree in Information Systems or related field.
• Minimum 2 years of relevant technical experience.
• Work is normally performed in a corporate work environment.
• Normal corporate hours. On Call work will be required from time to time.
• Good English will be advantage.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Service-Minded, Sharepoint, ISO 27001, English

ประเภทงาน:

งานประจำ

• The IT Support role is responsible for supporting and maintaining ABeam Consulting Thailand's IT environment to ensure smooth and secure day-to-day operations, including end-user support, IT asset and infrastructure management, new joiner setup, Microsoft 365, access control, CCTV, and coordination with Global IT and vendors on network, server, cybersecurity, and system-related matters, while also supporting ISMS activities and ISO 27001 compliance.
• Support any IT related matters/issues (i.e. troubleshooting, laptop malfunction, net ...
• Bachelor's degree in Computer Science, Information Technology, Networking, or a related field, or equivalent practical experience. 3-5 years of relevant experience in IT support, helpdesk, or office IT operations. Experience supporting laptop setup, Microsoft 365, network connectivity, printers, VPN, access control, CCTV, and other office IT equipment. Experience preparing and maintaining IT records, user guides, reports, checklists, and audit support documents. Experience coordinating with internal users, Global IT teams, and external vendors would be an advantage. Skills: Good communication skills in both Thai and English, including speaking, writing, and listening. Strong service-minded attitude with the ability to communicate clearly and coordinate effectively with related parties. Ability to analyze and troubleshoot basic IT issues, provide solutions, and escalate issues to Global IT or vendors when necessary. Familiarity with Microsoft 365 collaboration tools such as SharePoint, Teams, OneDrive, and Forms. Basic knowledge of endpoint management, device enrollment, security controls, antivirus protection, data protection, and user access management. Basic understanding of information security management, ISMS requirements, access control, CCTV, audit support activities, and ISO 27001 requirements. Good documentation, organization, and IT asset management skills.

ทักษะ:

Automation, Sharepoint, Sage, English, Thai

ประเภทงาน:

งานประจำ

• Prepare, install, configure, and maintain PCs and laptops, smartphones, and accessories (docks, headsets, screens, keyboards, and similar).
• Support printers and basic office peripherals (installation, connectivity, drivers, and toner or paper coordination where applicable).
• Provide first-level support for Microsoft 365 (Outlook, Teams, OneDrive and SharePoint usage, Office applications).
• Manage onboarding and offboarding IT tasks (equipment delivery and return, initial setup, basic user guidance).
• Provide a consistent on-site presence across both sites, scheduled as three days per week at the Samut Prakan factory and two days per week at the Sathorn office.
• Access management / Identity (basic).
• Handle access requests and password resets following internal processes and approvals.
• Perform basic Active Directory actions (simple account administration, group membership changes, account unlocks, basic mailbox access requests where applicable).
• Apply security best practices (MFA support, account hygiene, least-privilege mindset) and respect internal approval workflows.
• Endpoint standards and security baseline (execute and verify).
• Apply and verify the standard endpoint configuration and security baseline provided by Group IT, including confirming the local Administrator account is disabled, Secure Boot is enabled, and automatic screen lock is enforced.
• Deploy operating system and application updates following the Group IT patch management procedure, and report exceptions or failures.
• Apply the standard laptop build or image and the standard device naming convention defined by Group IT.
• Support MFA enrollment and good password practices at the endpoint level.
• Apply physical IT asset tags and support server-room housekeeping at both sites (cable labeling, rack documentation) under guidance from Group IT.
• Asset and inventory management.
• Maintain an accurate inventory (devices, serial numbers, assignments, replacements, warranty tracking) in the Group ITSM and inventory platform (GLPI), which is provided to local IT.
• Reconcile physical assets against inventory records and ensure all assets carry IT and fixed-asset tags.
• Simple application incidents (L1).
• Triage and resolve simple application incidents (standard errors, access issues, basic configuration, cache or reset, first checks) via GLPI.
• Guide users through basic troubleshooting and collect the right information (steps to reproduce, screenshots, impact, device and network context).
• Escalate to Group IT (L2 or the specialized partner) with a clear ticket, logs and evidence, and business impact.
• Ticketing, documentation, and service quality.
• Receive requests via the ticketing tool (GLPI), email, phone, or walk-up, depending on setup.
• Log every request in the ticketing system with correct categorization and SLA tracking.
• Create and maintain short how-to guides and internal knowledge-base articles for recurring issues.
• Identify recurring problems and suggest improvements (automation, better onboarding checklist, standard images, FAQ), in coordination with Group IT.
• Skills and experienceRequired.
• 1 to 3 years (or equivalent) of experience in IT support, helpdesk, or workplace support.
• Willingness and ability to work across two sites (Samut Prakan and Sathorn) on a fixed weekly schedule.
• Good working knowledge of Windows, Microsoft 365 (Outlook, Teams, OneDrive), and basic Active Directory user administration (reset, unlock, groups).
• Common office hardware troubleshooting (printers, docking stations, Wi-Fi, drivers).
• Comfortable supporting shopfloor and industrial peripherals at the factory: label printers (for example Zebra), weighing scales (for example Mettler), and handheld or mobile devices.
• Strong customer-service mindset: calm, clear communication, patience, and ownership.
• Ability to prioritize requests and manage multiple tickets.
• Willingness and ability to work across two sites (Samut Prakan and Sathorn) on a fixed weekly schedule.
• Nice to have.
• Basic understanding of networking concepts (DHCP, DNS, VPN, Wi-Fi troubleshooting).
• End-user support for the FortiClient SSL VPN client (connection setup, profile, basic troubleshooting), escalating gateway or policy issues to Group IT.
• Basic familiarity with Aruba wireless and FortiGate VPN from an end-user support perspective, not configuration, which sits with Group IT.
• Experience with endpoint management tools and remote support tools.
• ITIL fundamentals (incident, request, and problem concepts).
• Knowledge of SAGE X3.
• Working English in addition to Thai, to coordinate with Group IT at Head Office.
• Behavioral expectations.
• Reliable and structured: you document, follow process, and do not fix in the dark.
• Security-aware: you respect approvals and data confidentiality.
• Team-oriented: you escalate appropriately and share knowledge to reduce repeated issues.
• Success metrics.
• First-contact resolution rate (L1).
• Average response and resolution time (within SLAs).
• Ticket quality (complete information, correct categorization, clear escalation notes).
• User-satisfaction feedback or survey score.
• Up-to-date asset-inventory accuracy.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Data Analysis

ประเภทงาน:

งานประจำ

• Consolidate and transform HR data using advanced Excel and Power Query to create reliable, analysis-ready datasets.
• Develop and maintain HR reports and dashboards using Power BI to support workforce insights.
• Deliver ad hoc reporting and analysis that enable informed decision-making for HR and business stakeholders.
• Process Optimization & Automation.
• Contribute to the building, testing and deployment of Power Apps and Power Automate solutions that enhance operational efficiency.
• Partner with Country HR teams and IT to identify improvement opportunities and automate manual processes, reducing administrative effort and operational risk.
• HR Systems Support.
• Administer the BIPO platform at the regional level and partner with the vendor on advanced configuration requirements.
• Provide Workday support to Country HR teams, resolving complex cases and coordinating with the Workday Helpdesk and IT teams.
• Contribute to system launches, enhancements and migrations through requirements gathering, data preparation, testing and stakeholder coordination.
• Operational Excellence, Compliance & Governance.
• Maintain HR systems documentation, including SOPs, process guides and user manuals to promote consistent adoption across the region.
• Facilitate system demonstrations and training sessions, supporting the rollout of Workday updates and new features.
• Drive data quality efforts by preparing review frameworks and partnering with Country HR teams to improve data accuracy and consistency.
• Bachelor's degree in Human Resources, Business Administration, Service Innovation, Digital Transformation, Information Systems, Data Analytics, Computer Science or a related field.
• Minimum 2 years of experience in HR Operations, HR Information System, Data Analytics, IT or a related function.
• Technical Skills.
• Proficiency in Microsoft Excel.
• Exposure to Power BI, Power Query, Power Apps and Power Automate is preferred.
• Familiarity with HR systems such as Workday, BIPO or similar platforms.
• Ability to analyze data and translate findings into meaningful insights.
• Strong written and verbal communication skills in English.
• Core Competencies.
• Strong analytical thinking and proactive problem-solving capabilities.
• High attention to detail with a commitment to accuracy and quality.
• Demonstrates ownership, accountability and a continuous improvement mindset.
• Collaborative and service-oriented mindset with a focus on delivering a positive user experience.
• Curious and eager to learn new technologies, tools and ways of working.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Recruitment, English, Thai

ประเภทงาน:

งานประจำ

• Monitor infrastructure and environmental systems via BMS and monitoring tools.
• Track and respond to alarms from critical systems.
• Create and manage incident tickets in ticketing system.
• Coordinate response activities with engineering teams.
• Communicate with clients regarding incidents and maintenance.
• Maintain NOC documentation and runbooks.
• Generate operational reports and dashboards.
• Monitor access control and video surveillance systems.
• Coordinate with Remote Hands team for physical tasks.
• Escalate critical issues per escalation matrix.
• Document all activities in shift logs.
• Support 24/7 NOC operations through shift rotation.
• Maintain updated contact lists and escalation procedures.
• Bachelor's degree or Diploma in Information Technology, Computer Science, or related field.
• Minimum 2 years in NOC, helpdesk, or IT operations role.
• Experience with monitoring systems and ticketing platforms.
• Data center operations experience preferred.
• Strong computer and IT systems knowledge.
• Excellent communication skills (written and verbal).
• Ability to multitask and prioritize effectively.
• Customer service orientation.
• Analytical thinking and problem diagnosis.
• Attention to detail and accurate documentation.
• Ability to work under pressure in 24/7 environment.
• ITIL Foundation.
• CompTIA A+ or Network+.
• Monitoring tool certifications (Nagios, SolarWinds, etc.).
• Fluent in Thai and English (spoken and written).
• On-site - Bangkok, THA.
• If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• JLL Privacy Notice.
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ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Network Administration, Network Infrastructure, Project Management, Fast Learner, English

ประเภทงาน:

งานประจำ

• Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Managing and maintaining network infrastructure (LAN/WAN, Wi-Fi, Router, Switch) to ensure stable and secure connectivity.
• Handling OS provisioning, including system deployment, configuration, updates, and staging for all user endpoints.
• Installing, modifying, and repairing computer hardware, peripheral devices, and software applications.
• Responding to user queries and technical incidents either in person, via email, or over the phone.
• Investigating, troubleshooting, and swiftly resolving technical issues to meet the defined SLAs (Ticket Resolve).
• Manipulating and optimizing the IT Support queue and ticket distribution to ensure balanced workloads and timely support.
• Following up with users to ensure all reported issues are completely resolved and maintaining high user satisfaction.
• Managing and updating the IT Asset Inventory, including hardware, software licenses, and IT equipment lifecycle tracking.
• Participating in or leading assigned IT projects, infrastructure upgrades, and technology migration initiatives.
• Performing other related IT tasks and ad-hoc duties as assigned by the supervisor (etc.).
• Education: Bachelor's degree in Information Technology, Computer Engineering, Computer Science, or related fields.
• Experience: Minimum of 3 years of experience in IT Support, Application Support, System Support, or Network Administration.
• Good understanding of Network fundamentals (TCP/IP, LAN/WAN, Wi-Fi, Router/Switch configuration).
• Proven experience in OS provisioning, system deployment, staging, and patch management (Windows, macOS, or Linux).
• Strong knowledge of computer hardware, mobile devices, and core corporate software applications.
• Familiarity with Helpdesk Ticketing systems (e.g., Jira, ServiceNow) and IT Asset Management tools.
• Excellent diagnostic, analytical, and problem-solving skills to resolve technical issues under SLA pressure.
• Fast learner with the ability to quickly adapt to new technologies and manage assigned IT projects.
• Excellent communication and interpersonal skills with a strong service-mind attitude.
• Good command of English (both written and spoken) for technical communication.
• Prior experience or knowledge in the Retail Business is highly advantageous.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Software Development, Microsoft Office, Service-Minded, Power point

ประเภทงาน:

งานประจำ

• Receive and manage support requests, incidents, and inquiries from end users through email, phone, ticketing systems, or other communication channels Investigate, troubleshoot, and identify root causes of application or system issues, including collecting logs, screenshots, and relevant supporting information for further analysis Coordinate and follow up with Developer and related teams to ensure issues are resolved within the agreed SLA timeline Escalate unresolved or critical incidents to the appropriate teams and monitor progress until closure Track, monitor, and summarize Man-D ...
• Minimum 1-3 years of experience in Application Support, Helpdesk Support, IT Support, or related roles Experience using ITSM / Issue Tracking Tools such as Jira, Odoo, Request Tracker (RT), or related systems Proficient in Microsoft Office applications, especially Microsoft Excel, Word, and PowerPoint for reporting, documentation, and presentation purposes Strong troubleshooting, analytical, and problem-solving skills Good coordination and communication skills with both technical and non-technical stakeholders Ability to manage multiple tasks and work effectively under pressure in a fast-paced environment Basic understanding of software development lifecycle, databases, APIs, or middleware is an advantage Ability to work flexible hours, shifts, weekends, or holidays when required Service-minded attitude with strong ownership and responsibility Willingness to learn new technologies and continuously improve technical knowledge.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Analytical Thinking, Risk Management, Problem Solving, Automation

ประเภทงาน:

งานประจำ

• IT Service Desk Management.
• Manage the IT Service Desk team to provide end-user support for Head Office, branch offices, and other business units.
• Oversee installation, configuration, maintenance, and replacement of IT equipment including desktops, laptops, printers, mobile devices, and peripherals.
• Manage support services for Microsoft Windows, Microsoft 365, online collaboration platforms, and office productivity solutions.
• Control IT Asset Management and Software License Management processes.
• Coordinate workstation setup, relocation, and equipment deployment for new hires, employee transfers, and organizational changes.
• IT Helpdesk.
• Lead and manage IT Helpdesk operations to ensure compliance with established SLAs and KPIs.
• Oversee Incident Management, Service Request Management, Major Incident Management, and Escalation Processes.
• Monitor, analyze, and reduce recurring incidents in collaboration with Infrastructure and Application Support teams.
• Prepare operational reports, analyze service trends, and recommend continuous improvement initiatives to management.
• Develop and maintain the Knowledge Base and Service Catalog to improve service efficiency and user experience.
• Identity & Access Management (IAM).
• Manage the complete User Lifecycle Management process (Joiner, Mover, Leaver).
• Oversee provisioning, modification, suspension, and de-provisioning of user accounts across enterprise systems.
• Ensure access rights comply with the principles of Least Privilege and Role-Based Access Control (RBAC).
• Administer Microsoft Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, and enterprise authentication services.
• Manage Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Privileged Access Management (PAM) solutions.
• Conduct periodic User Access Reviews and Access Recertification exercises.
• Ensure privileged accounts are managed and monitored in accordance with the Bank's security policies.
• People Management.
• Plan workforce capacity and manage team resources effectively.
• Establish KPIs and conduct performance evaluations.
• Develop team capabilities through coaching, mentoring, and training programs.
• Foster a culture of customer service excellence, security awareness, collaboration, and continuous improvement.
• Promote strong partnerships between IT and business stakeholders.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related fields.
• Minimum of 10 years' experience in IT Service Desk, IT Helpdesk, or IT Operations.
• At least 5 years of leadership or team management experience.
• Proven experience in Identity & Access Management (IAM).
• Experience within the banking, financial services, or other highly regulated industries is preferred.
• Experience in Audit, Compliance, and Operational Risk Management.
• Experience supporting enterprise systems or banking applications is an advantage.
• Good communication skills in both Thai and English.
• Leadership & Team Management.
• Customer Service Excellence.
• Strategic & Analytical Thinking.
• Decision Making.
• Problem Solving.
• Communication & Presentation.
• Coaching & People Development.
• Change Management.
• ความเข้าใจในธุรกิจ/การดำเนินงานขององค์กร.
• Knowledge and understanding of business operations and the role of IT services in supporting organizational productivity and efficiency.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Software Development, Automation, Oracle, Apache, VMware

ประเภทงาน:

งานประจำ

• Lead, mentor, and manage the Application Support squad (3 Junior engineers), ensuring high morale, optimal performance, and continuous skill development.
• Design and maintain the Shift Roster (Onshore/Offshore Day Shifts and Night Batch Specialist Shifts) with clear daily handover checklists to guarantee 24/7 coverage.
• Establish and govern clear Service Demarcation Lines and handoff points between App Support, Helpdesk, Software Development,SRE and Server teams, eliminating duplicate efforts.
• Manage the implementation and optimization of ITSM, ensuring robust processes for Incident, Problem, Change and Service Request modules.
• Partner with the Bank's IT team to implement API-level Ticket Bridging maintaining a target ticket assignment accuracy of >90%.
• Serve as the primary escalation point for application issues; cooperate with Incident Manager and Technical Teams in the "War Room" during P1/P2 incidents to rapidly restore systems and achieve SLA targets (Downtime 90%.
• Serve as the primary escalation point for application issues; cooperate with Incident Manager and Technical Teams in the "War Room" during P1/P2 incidents to rapidly restore systems and achieve SLA targets (Downtime < 4.32 mins/month).
• Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง.
• System & Application Knowledge: Familiarity with core financial systems (CIS, ESS, SBL, MFET, GIS, SAXO, Front IFIS).
• Tech Stack Literacy: Good understanding of Windows/Linux servers, Active Directory, VMware virtualization, SQL databases (MSSQL, Oracle and Postgre), SFTP protocols, GoAnywhere, Apache Aitflow,.
• Core ITSM Administration: ITSM configuration, ticket routing rules, and API integrations.
• Operations & Batch Control: Knowledge of Batch scheduling, automation tools, and transaction logs processing.
• Analytical Skills: Root Cause Analysis (RCA) and Incident Trend analysis.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Software Development, Windows Server, Automation, Python, Oracle

ประเภทงาน:

งานประจำ

• Act as the single point of contact (SPOC) for back-office users, handling incoming tickets via ITSM and calls through the central App Support Hotline [Ext. 7777]..
• Monitor application health, alert dashboards, and server resources; perform initial troubleshooting, and execute standard remediation according to SOPs.
• Log and document all issues in the ITSM system with high accuracy, ensuring proper categorization and routing to support >90% triage precision.
• Escalate unresolved or critical incidents (P1/P2) immediately to the Software Development Team Leader, SRE, or Server teams using the defined escalation protocols.
• Assist in testing application updates, system patches, and rollback procedures under the change management guidelines.
• Create and maintain technical runbooks, troubleshooting guides, and knowledge base articles, utilizing AI.
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• 1-3 years of experience in Application Support, IT Helpdesk, Technical Support, or Operations roles. (Highly motivated fresh graduates are also welcome to apply).
• Familiarity with ITSM ticketing tools (preferably ManageEngine or Jira Service Desk).
• Ability to work under pressure, manage multi-tasking demands, and resolve user issues with a strong customer-service mindset.
• Strong problem-solving, analytical, and logical-thinking skills.
• Good team contributor who communicates technical issues clearly and collaborates effectively with cross-functional teams.
• Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง.
• Basic Database & Queries: Ability to write and run basic SQL queries (MS-SQL, Postgre, or Oracle) for investigation and data extraction.
• Infrastructure Basics: Basic knowledge of Windows Server, Active Directory, Linux CentOS/RedHat, and virtualization (VMware).
• System Monitoring & Transfer: Familiarity with file transfer protocols (SFTP/FTP), GoAnywhere, Apache Airflow and system monitoring tools (metrics, logs, alerts).
• Financial Business Flow: Basic understanding of securities trading lifecycle, mutual funds, or back-office batch processing.
• Automation Basics: Basic scripting skills (Python, PowerShell, or Bash) is a strong advantage.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Network Infrastructure, Windows Server, Cloud Computing, English

ประเภทงาน:

งานประจำ

• Provide First/Second-line technical support internal staff, troubleshooting Hardware, Software, Network and Operating System issues (Windows).
• Set up, configure, maintain and deploy end-user equipment (Laptops, PCs, Printers, Peripherals).
• Manage user accounts, permissions and access rights across systems (Active Directory, Microsoft 365).
• Log, prioritize, and manage support tickets via the IT Helpdesk system to ensure issues are resolved.
• Maintain basic network infrastructure, ensuring stability for local LAN, Wi-Fi, Routers and Switches.
• Maintain IT asset inventories, Software Licenses and documentation (IT Maintenance logs, etc.).
• Vocational Certificate or High Vocational Certificate in Computer Science, IT or related fields.
• Good command of English.
• Proficient in Windows 10/11 and cloud productivity suites (Microsoft 365, Google Workspace).
• Solid understanding of core networking concepts (TCP/IP,DHCP,DNS,VPN/LAN/WAN).
• Knowledge of Windows Server administration, Active Directory, or basic Cybersecurity best practices is a strong plus.
• Strong service-oriented mindset with excellent interpersonal and communication skills.
• Proven analytical and problem-solving abilities under fast-paced environments.
• Ability to prioritize tasks and manage time effectively.
• 1-3 years of hands-on experience in IT Support, Helpdesk, or Technical Support roles.
• Fresh graduates with relevant internship experience and strong passion for IT are welcome to apply.
• Working in an inspiring and ambitious environment.
• Diversified working environment.
• Competitive benefits package.
• Interested persons please send an application letter with your CV and a recent photograph by "Apply Now".
• Human Resource Department.
• Chuchawal-Royal Haskoning Ltd.
• 219/25 Asoke Towers, 8th Floor, Sukhumvit 21.
• Sukhumvit road, Klongtoey-Nua, Wattana, Bangkok 10110.
• For more information, please visit: http://www.chuchawalroyalhaskoning.com.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Project Management, Architecture, Negotiation, Procurement

ประเภทงาน:

งานประจำ

• A. IT Infrastructure, Network & Security 1. Supervise daily operations of network, server infrastructure, end-user computing, and IT helpdesk services to ensure system stability and high availability (uptime target 99.5%). 2.Implement and maintain IT cloud infrastructure (Microsoft 365, Azure/AWS) and hybrid environment in line with company architecture standards. 3.Plan, analyze, implement, monitor and continuously improve IT user control, access management, endpoint security and basic cybersecurity measures. 4.Implement and enforce security of the network, data, storage and commu ...
• Bachelor's or Master's Degree in Computer Science, Computer Engineering, Information Technology, MIS or related fields. Minimum 5-7 years of experience in IT roles with at least 3-5 years in a managerial or supervisory position (IT Manager, IT Infrastructure Manager, IT Operations Manager or equivalent). Proven hands-on experience in managing SAP Business One (SAP B1), Warehouse Management System (WMS) and workflow platforms such as Kissflow (or similar low-code/BPM tools). Demonstrated experience in IT project management and leading cross-functional digital transformation or system implementation projects. Solid experience in managing IT budget, vendors and SLAs. Experience in FMCG / Consumer goods / Retail / Manufacturing industry is a strong plus. Skills & Competencies Strong technical background in Network, Server, Virtualization, Microsoft 365, Cloud (Azure/AWS), Firewall/Security, Backup & DR. Good understanding of ERP concepts (SAP B1 preferred), WMS operations and BPM/workflow automation. Basic programming / scripting skills (SQL, PowerShell or Python) for automation and reporting (preferred). Knowledge of PDPA,NIST cybersecurity frameworks and IT governance best practices (ITIL / ISO 27001 awareness). Strong problem-solving, analytical thinking and decision-making skills. Strong leadership, coaching and people management skills. Good interpersonal, communication and stakeholder management skills; able to translate business needs into IT solutions. Upper-intermediate level of English proficiency (both written and spoken) for communication with global vendors. Proactive, self-driven and able to initiate new ideas/projects aligned with organizational objectives. สถานที่ปฏิบัติงาน: สำนักงานใหญ่ พระราม9 ซอย53.