เงื่อนไขการค้นหา

ทักษะ:

Project Management, Analytical Thinking, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
• Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
• Coordinate with various functions e.g. Registration, Collections, Sales etc. to foll ...
• Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
• Handle inquiries & complaints from online channels.
• 2-3 year experience in Call Center/Customer Services.
• Good command of English.
• Bachelor s degree or higher in Business Administration or related fields.
• Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
• Having background in Hire Purchase, Finance or Banking industry would be a plus.
• Good command of English.
• Good communication and problem-solving skills.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Problem Solving, Excel, English

ประเภทงาน:

งานประจำ

• Lead and supervise customer service team to provide the after-sale service and handle customer complaints and provide solutions in order to meetcustomer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult& special calls and solve other issues escalated by agents& follow up with various departments on problem solving or information sharing ifneeded.
• Monitor team performance, achieve customer service targets.
• Manage, Advise, Coaching and communicate with the customer service team to ensure high performance and take timely action to drive the continuouscustomer service satisfaction improvement.
• Manage a team of customer service i.e. Make sure the day-to-day operations run smoothly.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Talk to agents regularly, find out potential people issues, solve or escalated accordingly.
• Fulfill all other work assigned by the manager.
• Liaising with the Customer Service Manager to help develop action plans for the call centre team.
• Must HaveGraduated degree in marketing, business administration,economics or related fields.
• Minimum 5 years in Customer Service with at least 2 years in managerial level, Call Centre and other related fields.
• Nice to HaveGood presentation and motivation skills.
• Influencing and negotiating skills.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Familiar with Data Analytics.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Customer Service.
• Event Coordination.
• Partnership Development.
• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions..
• Experience in event organisation is preferred.
• MC speaker.
• Organising tour..
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday..
• Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
• Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Own Transportation and Driving Licence, Sales, English

ประเภทงาน:

งานประจำ

• Provide advice and services to new and existing customers, maintaining strong relationships and ensuring satisfaction.
• Follow up with existing customers to monitor service delivery, resolve issues, and ensure sales retention.
• Handle inquiries from new customers, expand the client base by sourcing and reaching out to leads, and present the company s logistics services.
• Visit customers to follow up on services and introduce the company.
• Prepare service quotations based on customer needs, negotiating prices when necessary.
• Coordinate with internal departments to transfer confirmed work and set up new customer accounts.
• Perform other tasks as assigned by the supervisor.
• Male of Female, age not over 35 years old.
• Bachelor s Degree in any field, preferable Marketing or Logistics.
• 1-3 years experience in Freight Forwarding, Shipping Line, Export-Import business.
• Highly sales focused and outstanding skill in Presentation, Communication, Negotiation.
• Pleasant personality with excellent in interpersonal skills.
• Good computer skills (MS Office, Word and Excel).
• Good command of both spoken and written English.
• Own Transportation.
• Fuel allowance.
• Vehicle maintenance allowance.
• Social Security.
• Provident Fund.
• Health Insurance.

ทักษะ:

Contracts, Legal, Compliance, English

ประเภทงาน:

งานประจำ

• Strategically oversees FR Transformation short and long term growth plans to align with company s strategic goals and targets by setting visible milestones and identifying MRA business opportunities and potential partners across all geographic areas.
• Evaluate and approve MRA store openings and develop partnership agreements, contracts, and terms that are mutually beneficial for both parties according to MRA tiers (Gold & Red), ensuring legal and regulatory compliance.
• Build and maintain strong relationships with partners to ensure their business succe ...
• Evaluate success, impact, and quality of partnerships through all key sales metrics, while evaluating all other aspects of store performance with corrective action plans if require.
• Assess and mitigate risks associated with partnerships, including financial, legal, and operational risks.
• Manage the budget allocated for partnership activities and ensure efficient use of resources.
• Supervise, motivate, and mentor a team responsible for Partner Acquisition and end to end Operational services.
• Provides technical and operational training to team and shop supervisors to be equipped with business acumen and know-how on end to end operations to drive rapid business expansion and sales growth.
• Regularly update business plan, performance, and progress to senior management.
• Bachelor s Degree in Business Administration, Operation Management, or related field.
• Minimum 10 years experience with increasing responsibility in operations management, partner acquisition, business development, including P&L management; experience in retail is a plus.
• Strong negotiation, contract management, communication, analytical, and problem solving skills with a customer centric mindset.
• Demonstrated expertise with Word, Excel, and other MS Office suite applications.
• Leadership and team management experience.
• Good command of English (Report to Expat Manager).

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, English

ประเภทงาน:

งานประจำ

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving& decision making.
• Collaboration& Data protection are required.
• Able to communicate in English is plus.

ทักษะ:

Research, Purchasing, Negotiation

ประเภทงาน:

งานประจำ

• Conduct category reviews to assess performance of across customer segments, stores and items.
• Leading and facilitating the strategic sourcing process for the Food Service - Non Food category.
• Market and industry analysis, supplier research and review, category and supplier segmentation, sourcing events, analysis, negotiations, contracting and implementation.
• Sales & Profit & Other income management.
• Monitor by daily budget. Performance Review MTD, YTD by store by category by customer.
• Yearly budgeting (Sales, margin, other income) by buyer by customer / Category by customer.
• Business report analysis: Analyse Sales by Category and by Supplier vs Market.
• Preparing Business Report: Sales & Margin Update.
• Maintain a cost saving approach to purchasing by continual investigation of new sources of supply and new processes.
• Supplier management.
• Work with appropriate local and overseas suppliers to develop and launch high quality products that meet Siam Makro strategy.
• Manage Trade Term Agreement (Yearly Trading Contract) Ensure the most optimal terms and conditions for Food Service - Non Food, while not negatively impacting service or quality.
• Monitor Sales, Purchase, Margin & other income budgeting by category by customer group and monthly and Responsible Purchasing Supplier by Target. Monitoring Purchase of each Supplier by Monthly, Quarterly and Yearly.
• Manage supplier relationships and performance. Establish reporting of purchasing activities (hot topics, achievements, risks & opportunities).
• Identify new suppliers to support future growth. Evaluate potential suppliers concerning the viability of their products and acceptability of their manufacturing facilities.
• Assortment Management and Pricing Management.
• Price Negotiation: Price Speed Change / Price Policy & Price Structure / Improve Cost of Goods: Improve Negotiation / Price Setting / New item Negotiate.
• Assortment review: New item selection / Deletion item review / Plan-O-Gram review & approve / Performance review by item.
• Develop proposals for stocking strategies for price optimization.
• Stock management: Maintains assigned SKU maintenance in system to ensure product availability.
• Promotion management.
• Determine product offerings and promotional plans for assigned categories to achieve operating results.
• Conducts post-promotional reviews and analysis to determine if promotional requirements were met and if there were problem areas, develops solutions.
• Promotion management.
• Promotion year plan: Makro mail planning / Special events and activities.
• Reviews all product costs and marketing plan to ensure items purchased are at the lowest cost consistent with considerations of quality, reliability of source, and urgency of need in order to meet marketing plan.
• Action plan for sales gap recovery by store.
• Collaboration.
• Lead or participate in cross-functional team projects related to product specifications, quality inquiries, product recall, sourcing new ingredients, testing new products, and other key company initiatives.
• Provide all necessary information and documents (i.e. product knowledge, selling tips, article no., supplier, ordering, promotions) to the stores.
• Visits stores, as needed, to monitor programs, obtain store feedback and to assess overall implementation effectiveness as needed.
• Develop and mentor members of buying team.
• Master or Bachelor in Business Administration, Science, Marketing or a technical / any related filed. MBA preferred.
• A Bachelor s degree or culinary degree is preferable.
• 10+ years professional experience in retail food service management, retail operations, and/or consumer product goods, preferred.
• 5 - 7 years strategic sourcing experience preferred.
• Department level supervisory/managerial experience of direct and indirect reports.
• Demonstrated understanding food safety principles and operational requirements.
• Retail or FMCG business, Wholesales industry knowledge and experience.
• Be able to deal with top manufacturers and retailers.
• Demonstrated ability to develop market expertise and credibility in the Retail industry and/or consumer product segment, including customers, suppliers, products, applications, technology, pricing, value; industry or market problems and opportunities.
• Negotiation skills: Must possess ability to establish strong working relationships and persuade/influence others; ability to negotiate and defend pricing, contracts, and agreements with suppliers and customers in a mutually beneficial manner while maintaining professionalism and achieving goals.
• Demonstrated people/team leadership experience with proven ability to motivate, engage, and develop a high performing team. Ability to coach and provide constructive feedback to overcome performance gaps.
• Seeks solutions that strengthen quality, value, service and effectiveness.
• Demonstrates Business Acumen and Business Agility.
• Engages in effective operational and strategic planning.
• Ability to travel 30% to suppliers, internal meetings, industry meetings, trade shows, and joint sales calls.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Enthusiastic, High Responsibilities, Willing To Work Overtime, Work Well Under Pressure, English, Thai

ประเภทงาน:

งานประจำ

• Recruit, interview, and train restaurant staff to maintain high service standards.
• Manage staff schedules and oversee daily operations effectively.
• Ensure hygiene and sanitation standards are upheld in the kitchen and dining areas.
• Supervise food preparation, presentation, and storage to comply with health and safety regulations.
• Engage with customers to ensure satisfaction with food quality and service.
• Monitor inventory levels and ensure adequate stock of food and supplies.
• Oversee cash flow and manage outstanding bills efficiently.
• Analyze customer feedback and implement strategies to enhance service quality.
• Resolve customer complaints professionally and promptly.
• High school diploma or Bachelor s degree (preferably in business administration or hospitality).
• Proven experience as a supervisor in the hospitality industry.
• Ability to thrive in a fast-paced environment and stand for extended periods.
• Strong management and organizational skills.
• Excellent communication and customer service skills.
• Proficiency in both written and spoken English.

ทักษะ:

Compliance, Legal

ประเภทงาน:

งานประจำ

• Ensure customer s orders are processed in a timely and accurately manner.
• Ensure reports are submitted on a timely to established customer s schedules.
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Assistant Managers / Management for improvements.
• Liaise and update customer closely to resolve customer orders or shipments related issues.
• Others.
• Inventory Management for Customer s WMS system.
• Ensure all billings are done timely & accurately with all necessary supporting documents.
• Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
• Maintain and ensure safe keeping and traceability of relevant customer s document / records.
• Capture and update on all KPI measurement, orders management, and orders turnaround time metrics etc.
• Collate and compute the monthly KPI report.
• Achieve & maintain consistent KPI, make suggestions to improve when necessary.
• Additional functions as mandated by Management.
• QHSE.
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency.
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility.
• Ensure the compliance with applicable legal requirements.
• At CEVA we are committed to creating a safe and healthy work environment.
• A Competitive Compensation PackageComprehensive Health & Dental Benefits.
• Professional Development Opportunities.
• Continuing Education.
• CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
• We thank all candidates for applying, however, only successful candidates will be contacted for an interview.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Drive the importance of image to the boutique team to ensure the brand image presence, the optimum condition of the boutique environment, and the professional image of the team members.
• Manage and inspire the Boutique team Manage and coach the Fashion Advisors ensuring their well-being, professional development and performance management.
• Partner with Training team and Field Trainers to ensure proficiency in product knowledge and sales techniques.
• Build a Client-centric Boutique team Support the team in developing and executing a client-centric culture, emphasizing on client engagement and long lasting client relationships.
• Drive the high standards in all aspects of customer service.
• Manage Merchandise & Inventory Lead and oversee the team members to direct daily opening and closing inventory count to ensure efficiency and adherence to the Company control guidelines.
• Supervise the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently.
• Effectively manage day-to-day Operations Ensures daily and monthly sales targets are achieved for the store as well as all operational procedures regarding sales, transfers, stock adjustments and all policies are followed.
• Design and review roster to maximize staff strength in accordance to traffic demands and trading patterns, rotating with the Supervisors on shift (including weekends and public holidays) to ensure adequate supervision of boutique team on the floor.
• Attend to all day-to-day Operations issues promptly, seeking direction and guidance from the senior management when needed.
• Ensure daily sales and appropriate paperwork is accurately completed and keeping up-to-date on the boutique s commercial and operational insights.
• You are energised by Collaborating with a dedicated team in a fast-paced retail environment.
• Leading and delivering business and operational impacts by your expert and support to both staff and clients.
• What you will bring More than 3 years of experience in store operations and team management. Experience in supervising a large team in a luxury fashion business is highly advantageous.
• Develop clear and challenging but achievable goals as well as maintain commitment to goals even in difficult situations.
• Strong analytical skill with the ability to understand and synthesize business and market intelligence.
• Passion for luxury fashion, strive for excellence and eye for details.
• Availability to be located at Suvarnabhumi Airport with flexibility in driving impacts during airport working hours including work on weekends and public holidays.
• What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.
• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.