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ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Pleasant Personality, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿35,000 - ฿70,000, มีค่าคอมมิชชั่น

• THG is a Bangkok-based Thailand Travel agency catering to the Australian market. We are currently looking to hire several Australians to join our sales team.
• When joining would receive extensive training before becoming one of our travel consultants.
• Here are the requirements:
• About you.
• Australian national.
• Customer service experience is preferred.
• Experience in sales - a plus.
• Demonstrated verbal and written communication skills..
• Effective organizational skills..
• Ability to persuade, negotiate, or influence others..
• Ability to work independently while being part of a team.
• Ability to develop/maintain effective relationships with groups, and potential customers..
• Effective presentation and customer service skills..
• Analytical or critical thinking skills..
• Competitive salary package..
• At least 5 years of experience in the sales industry..
• About the role.
• Converse with leads to determine their needs. Build relationships and follow up with leads, nurturing them to become clients..
• Advise, plan and promote appropriate itineraries in the different regions of.
• Thailand, including the accommodation, transfers, and activities at each destination..
• Close the sale - hotel accommodations, attractions, transfers, and other travel services..
• Collect payment/fees for the products and services that were booked..
• Coordinate with the booking time that would book what was agreed with the client..
• Handles travel issues, conflicts, complaints, cancelations, and refunds..
• Work to meet sales goals as established by the company.
• Work Permit and NON-B Visa provided..
• Competitive salary package..
• Excellent commission on sales..
• 5 working days a week..
• Foreigner friendly working environment..
• Travel benefits & opportunities..
• Great training opportunities..
• Full-time, long-term position..
• Office at the heart of Bangkok, BTS Phrom Phong. MRT Queen Sirikit Station..
• For those interestspls apply here:
• https://www.thailandholidaygroup.com/careers/.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Thai Nationality.
• 2-4 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
• CORE WORK ACTIVITIES.
• Understanding Markets & Maximizing Revenue.
• Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
• Conducting Daily Reservations Sales Activities.
• Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Assists in monitoring group reservation forecast data.
• Coordinates with sales and Convention Services to process rooming lists and reservation cards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges as needed.
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Manages wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.
• Providing Exceptional Customer Service.
• Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Sets a positive example for guest relations.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Handles guest complaints and disputes following the instant pacification procedures.
• Managing and Conducting Human Resource Activities.
• Monitors reservations sales agents while on phone calls.
• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Utilizes all available on the job training tools for employees.
• Creates monthly labor scheduling for team.
• Additional Responsibilities.
• Utilizes applicable intranet for resources and information.
• Creates contracts as required.
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Job Number 21007637
• Job Category Reservations
• Location The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road, Bangkok, Bangkok, Thailand
• Brand The Luxury Collection
• Schedule Full-Time
• Relocation? N
• Position Type Non-Management
• Located Remotely? N
• The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
• POSITION SUMMARY.
• Responsible for all assigned tasks in the Guest Engagement Center: Operator and Reservations.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors..
• Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.