เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Procurement, Power point, Energetic, English

ประเภทงาน:

งานประจำ

• Customer channel management.
• Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management.
• and more.
• Location - Empire Tower Bangkok, Thailand.
• Manage the customer's orders that come from multi-channel (TMS System, Email, from Maersk CS and External Customer).
• Making sure the order information is correct and reasonable.
• Add the given order that come from Email in TMS System.
• Monitor shipments and make sure that they can arrive within appoint time/agreed KPI.
• Monitor billing status by coordinating with the relevant stakeholder.
• Optimize transportation planning in the most efficient way for customers and stakeholders.
• Ensure that all export, import, domestic and LCL requirements are maintained to ensure the timely delivery (OTD) and movement of cargo as per service delivery requirements via reporting tools.
• Take the role as customer facing to ensure good collaborative relationship with customer, not limited to vendor communication as well as standard service level monitoring and control, report trends to manager and relationship liaisons.
• Execute cost saving plans in the procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation.
• Proactively tracking shipments and notify concerned parties of relevant deviations from the transport plan (ocean, air and all mode of land trucking), including potential solutions or alternatives.
• Co-work with other requirements within Delivery and Intra by necessary instructions for improvement.
• Be fully responsible for customer satisfaction across all product offering and service.
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholders.
• Prepare and distribute daily/weekly reports and readers to ensure necessary information are communicated and understood by stakeholders/communities.
• Comply with transport guidelines & safety guidance/compliance. Notify unresolved issues to appropriate internal departments for solution.
• Support business continuity by tracking and ensuring timely responses to communications.
• Ensure correct input in transport planning and costing systems.
• Coordinate with related parties for shipment details and input in system.
• Perform end to end documentation and billing processes.
• Perform other assignment by manager.
• Bachelor's degree or above in Engineering, Business Administration, Logistic, Supply Chain Management or related fields.
• 3-5 years of experience in Logistic, Transport operation and Freight forwarding industry.
• Excellent knowledge management, interpersonal, and communication skills.
• Energetic, Well-organized, and Self-oriented.
• Analytical and problem-solving skills.
• Good Process understanding & digital proficiency.
• Ability to work under pressure keeping quality in focus.
• Strong execution mindset.
• Strong Cost conscious and optimization mindset.
• Excellent MS office skills (Word, Excel, Power Point).
• Good command of writing & speaking English.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

ประเภทงาน:

งานประจำ

• Avani Pattaya Resort.
• At Avani, we're all about finding that perfect balance between cool and kind, design and function, service and privacy. We've built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
• With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia ...
• To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the associate handbook.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To develop a close and harmonious working relationship with housekeeping and all hotel departments.
• Attend training and meetings as required.
• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• Have a complete knowledge of hotel policies and procedures.
• Report health, safety, and security hazards to the Assistant Manager-Front Office, and/or Manager on Duty.
• Ensure Front Desk is clean and tidy at all times.
• To perform greeting gesture using the 5/15 Rule.
• To use LEARN technique when appropriate (guest complaints) and to record the matter in the Guest Response Program.
• Suggest alternatives to meet customer needs in terms of product features and benefits.
• Offer information and services where appropriate.
• Thank customers and invite our guests to return.
• Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
• Complete all shift duties as outlined on shift check list prior to the end of shift. Handle reservation calls after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure.
• Convert 'house guests' foreign currency to local currency, record and count accurately and efficiently.
• Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.
• Ensure float is maintained at a constant level as issued by accounts.
• Carry out requests as directed by hotel management.
• Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures.
• Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Procurement, Power point, Accounting, English

ประเภทงาน:

งานประจำ

• Customer channel management.
• Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management.
• and more.
• Overall responsibility on customer billing on time and accuracy, as well as vendor billing.
• Coordinate all relevant stakeholder which are Customer, Customer Service, Operations, Finance, Implementation, Commercial, Product, Procurement, BCO, GSC, etc in regarding with appropriate billing activities and excellence processes.
• Ensure billing job/order will be performed and closed as per CEN KPI.
• Ensure all activity related to revenue and cost are executed as per policy & compliance and being in place whenever the audit process is required.
• Monitor and ensure that all job order will be positive GP otherwise with supportive reason or approval available for those negative job order.
• Monitor billing performance for TH account and gather information, perform escalation if foresee that those jobs order will not be able on time billing.
• Well management for paperwork.
• Prepare/Completed necessary report to related party, Workflow clearing.
• Develop, review and improve working procedures to maintain high standards level of billing efficiency, productivity, quality of service and reliability as per LEAN process methodology.
• Review monthly KPI result and initiate action plan to improve the result.
• Conduct billing process to optimize productivity with IT Tools.
• Work closely with relevant stakeholder to deliver great service experience to customer.
• Communicate daily billing issues to relevant stakeholder by proactively exchanging information relating, Executions, Customer Service and Sales.
• Identifies underperforming areas in billing and suggests improvements or resolutions to problems.
• Provide regular information and reports to managers and relevant stakeholder.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).
• Perform other tasks as assigned by management.
• Bachelor's degree or higher in Finance, Accounting, Logistics/ Supply Chain Management or related fields.
• At least 3 years in related field (Logistics, supply chain or freight forwarding billing and operations).
• Experience in ocean operations, transportation and accounting/finance within a multinational company.
• Basic knowledge of the Billing, Transport industry and related legal.
• Familiar with billing processes and system.
• Strong problem-solving and continuous improvement mindset.
• Organized, details and good analytical skill.
• Able to work under tight deadlines with accuracy.
• Strong coordination and communication across multiple functions for both local and oversea stakeholder.
• Ability to do prioritization and self-management to meet the target.
• Good in English Communication Skill.
• Good at communication, able to negotiate and persuade each other.
• Strong execution mindset.
• Excellent MS office skills (Words, Excel, Power Point).
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Event Planning, Thai

ประเภทงาน:

งานประจำ

• Have at least 1 year experience in a high volume reservations office as well as event planning experience.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Excellent written and verbal communication skills.
• Applies a professional, confidential and ethical approach at all times.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Quality Assurance, Assurance

ประเภทงาน:

งานประจำ

• Assist the regional Quality & Commissioning ("QCx") Program Manager and Data Center Services ("DCS") in the process for contracting a CxA at the appropriate point in the project timeline.
• Identifying potential CxAs and participating in the review and selection process. Participate in interviews of the CxA by the site teams.
• Shortlisting CxAs from Request For Proposal ("RFP") responses by reviewing candidate resumes and participating in project interviews.
• Developing CxA RFP package including providing access to design documents.
• Assist the Strategic Sourcing Team with coordination of the CxA RFP process.
• Participate in the evaluation process to make a CxA selection recommendation to DCS.
• Assist the QCx Program Manager, DCS & Project Controls Group ("PCG") with preparation of a Proposal Scope of Works for issuance of Purchase Orders ("POs").
• Project Kickoff and CxA Onboarding.
• Attend project and CxA kick-off meetings.
• Assist the CxA in setting up for the project. Provide access to documents including checklist templates and program level design documentation.
• Working with DCS, ensure CxA obtains necessary equipment, access to software and online platforms, and physical access into campus.
• Ensure that project level QCx folder structure is properly set up on Shared Drive.
• Provide support and guidance for the CxA throughout the lifecycle of the projects in the region.
• Site Visits.
• The Project Engagement Lead ("PEL") will work hybrid from home and the CHN campus and will be expected to visit the greenfield sites on this campus as necessary.
• The client may request the PEL to visit the other sites in the region based on team and project requirements.
• Reporting.
• Ensure and review weekly reports submitted by the CxA in BIM360.
• Provide project (red) status every month to the DCS team. These reports help keep the DCS team aware of the L2-3 tag completion status and the number of P0 & P1 issues that are currently open, along with our recommendations for getting back on track (green status).
• Provide feedback on planned and actual completion dates for Commissioning (Cx) L1-4 tags. Identify opportunities for improvement or getting back on track for slipped dates.
• Review and track actual CxA costs vs. contracted CxA costs for projects in the region.
• Update program level dashboards/tracking sheets with key project info, data, & links.
• Provide updates to project level meetings such as construction Owner, Architect, Contractor (OAC), Commissioning, Lessons Learned, and other coordination meetings.
• Ensure QCx data for regional projects are accurate for data to be pulled into DCStat monthly reports.
• Schedule.
• Review Project Cx Schedule by the CxA and ensure it aligns with key commissioning milestones and planned tag completion dates.
• Verify the complete list of required L1-3 tags has been provided by the CxA.
• Verify the complete list of required L4 tests (with required predecessors) has been provided by the CxA.
• Verify resource requirements (personnel, equipment e.g. load banks) for L4-5 has been provisioned.
• Ensure Project Cx schedule provided by the CxA aligns with the project schedule.
• Validate that the General Contractor (GC) has produced a reasonable and logical baseline Cx schedule in P6.
• Ensure the P6 schedule is being updated during L2-5 Cx based on progress on site.
• Attend regular schedule alignment and update meetings.
• Track slip bugs on the project and their impact to the Cx Schedule. Update regional and global trackers in accordance with the impact of slip. Ensure project level trackers are being updated in accordance with slips.
• Track the status of the projects in the region to ensure key Cx milestones are achieved in accordance with the timeline of the project.
• Construction and Commissioning.
• Act as a point of escalation for project level issues, risks, and potential delays.
• Escalate issues that can potentially affect Facility Ready (FR) to project DCS team or regional QCx program manager.
• Assist DCS in the FR Checklist process to verify key deliverables on the project and achieve acceptance by stakeholders.
• Participate in the review and page-turns of project specific L1-5 tag checklists and scripts as necessary.
• Participate or conduct site walks as necessary to observe progress on site.
• Participate in quality inspections, Cx L2-L5 inspections or First-of-a-Kind witnessing of equipment testing as required to ensure conformance to procedures.
• Cx Change Orders.
• Assist DCS in the evaluation of Cx change orders by reviewing Cx change order proposals and participating in meetings to align on final change order scope, hours and budget.
• Supporting the End to End (E2E) Quality Team.
• Provide feedback to program level tag checklist templates and specifications.
• Participate in project level Lessons Learned process, participate in regular Lessons Learned meetings and post-mortem sessions as required.
• Participate as required to introduce improvements to the QCx process such as researching/piloting new tools, initiatives, processes, techniques, etc.
• BIM360 and Software Tools.
• Autodesk BIM360 Field Management is an online platform used for logging, tracking and resolution of Construction Quality and Commissioning issues, and for completion of Cx L1-5 tag checklists.
• Act as an administrator in BIM360 Field Management and the first point of reference for all BIM360 related questions and clarifications at the project level.
• Verifying proper training & documentation on the tool has been received by stakeholders on the project including DCS, DC Operations, CxA, GC/CM, subcontractor and vendor teams.
• Ensure the tool is being used by all stakeholders to log issues in accordance with the established process, and are being resolved within the stipulated SLO (service level objectives).
• Validate all required tagging checklists are properly loaded into the tool and are being completed accurately and completely.
• On-site -Bangkok, THA.
• If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• _JLL Privacy Notice_.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.
• Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Accounting

ประเภทงาน:

งานประจำ

• Financial Planning & Analysis (FP&A).
• จัดทำงบประมาณประจำปี และงบประมาณระหว่างปี (Budget & Forecast).
• วิเคราะห์งบการเงิน, รายรับ-รายจ่าย, และผลการดำเนินงานเทียบกับเป้าหมาย.
• เสนอแนะทางเลือกในการใช้ต้นทุนหรือทรัพยากรให้มีประสิทธิภาพ.
• Business Partnering.
• ทำงานร่วมกับฝ่ายอื่นๆ เช่น ฝ่ายการตลาด, ฝ่ายขาย, หรือฝ่ายปฏิบัติการ เพื่อวิเคราะห์ต้นทุน, รายได้, หรือผลกระทบทางการเงินของโครงการ.
• สนับสนุนข้อมูลเชิงวิเคราะห์สำหรับการตัดสินใจของผู้บริหาร.
• มีบทบาทเป็นที่ปรึกษาทางการเงินให้กับแผนกอื่น.
• Accounting & Reporting.
• ตรวจสอบความถูกต้องของรายการบัญชี.
• ประสานงานกับทีมบัญชีในการปิดบัญชีรายเดือน/ไตรมาส/ปี.
• จัดทำรายงานทางการเงิน และรายงานภาษีให้สอดคล้องกับกฎหมาย.
• Compliance & Internal Control.
• ตรวจสอบให้แน่ใจว่าการปฏิบัติงานทางการเงินสอดคล้องกับนโยบายของบริษัท และกฎหมายที่เกี่ยวข้อง.
• พัฒนาระบบควบคุมภายในเพื่อลดความเสี่ยง.
• ปริญญาตรีขึ้นไป สาขาบัญชี การเงิน หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้านการบัญชีหรือการวิเคราะห์การเงิน 5 ปี.
• เข้าใจหลักการบัญชี, งบการเงิน และ Budgeting/Forecasting.
• ทักษะในการวิเคราะห์ข้อมูล, การใช้ Excel หรือ Power BI, SAP/ERP.
• มีทักษะการสื่อสารและการทำงานร่วมกับทีมอื่น.

ประสบการณ์:

1 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Run daily reports, reviewing to see what needs to be communicated to the next shifts staff.
• Complete cashier and closing reports, counting the bank at the end of each shift securely.
• Accept and record wake-up calls, delivering to the right department.
• Communicate any emergency, lost item or theft to proper security staff and/or authorities.
• Keep contingency lists in case of emergency and communicate any necessary messages.

ทักษะ:

Service-Minded, English, Thai

ประเภทงาน:

งานประจำ

• Report directly to the Building Manager.
• Coordinate with co-owners and ensure smooth unit handovers.
• Respond to inquiries and coordinate with co-owners regarding defects after handover.
• Handle complaints and inquiries from co-owners professionally and promptly.
• Coordinate with the responsible department or personnel and provide updates to co-owners.
• Notify and follow up with relevant parties and maintain updated status reports on sub-contractor tasks.
• Check, manage, and maintain updated records of client key cards.
• Prepare and manage telephone request reports from co-owners/tenants for the Building Manager.
• Perform any other duties as assigned.
• Thai Nationality Only.
• A degree in any field is acceptable.
• Experience in customer service, as a receptionist, or as a guest service agent is preferred.
• Well-groomed with a pleasant appearance and personality.
• Service-minded and professional in interactions.
• Good command of English, both written and spoken.
• Able to work six days per week.
• New graduates are welcome to apply.
• Proficiency in Chinese will be an added advantage.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay.
• PhuketSamuiPattayaHua-Hin.
• A strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English is required.
• Be able to work shifts, weekends and public holidays.
• Computer skills in Ms Office; experience with Property Management Systems (PMS) is preferred.

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Customer channel management.
• Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management.
• and more.
• Handles Customer service tasks on a daily basis.
• Take full end-to-end responsibility on the account and execute all the activities related to the LNS service including Carrier Booking, Trucking, Customs House Brokerage (CHB).
• Coordinate and manage with internal and external stakeholders to achieve required delivery to customers with professional pro-active manner.
• Maintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. Engage in constructive problem resolution.
• Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
• Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI's).
• Monitor and help improve the end customer KPIs resulting in customer delight.
• Accurate and timely reporting requested.
• Performance reviews with customer.
• Complete job costing, revenue and costs for the activities coordinated under control of Operation team.
• Manage carrier booking based on allocation and customer production plan.
• Perform and ensure the accuracy of SI, VGM and DG net submission as well as the BL and other documents related.
• Ensure to provide the documents to customer/destination in a timely manner.
• Collaborate with cross-functional to prepare the CHB document such as Export/Import declaration, FTA form, license, etc.
• Be a consultative for customer.
• Manage the truck booking based on customer product availability.
• Collaborate with cross-functional or external vendor to manage truck availability.
• Perform and ensure the accuracy reporting.
• Collaborate with cross-functional to process billing to customer as well as recognize the cost and revenue to system in a timely manner.
• Cross-sell & upsell Logistics and Services products to customers.
• Positive Attitude with customer centric mindset and sense of urgency.
• Good command of spoken and written in Thai and English.
• Minimum 2 to 3 years' experience as Customer Service / Customer Experience or similar role(s) in logistics industry with customs knowledge.
• Highly result oriented & attention to detail, ready to take challenges/collaborate with cross functional teams and able to work under pressure and meet tight deadlines.
• Ability to converse with people of all levels and is well organized, efficient, and effective.
• Familiar with MS Office products including MS Word, Excel, and PowerPoint.
• Good communication & interpersonal skill and should be able to build good working relationship.
• Capacity to handle change, stay open to different ideas and support for positive change.
• Understand work in an agile manner, High analytical / problem-solving skills.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Thai, English

ประเภทงาน:

งานประจำ

• Identify and engage prospective clients for buying, selling, leasing, or renting properties.
• Conduct market research to provide clients with insights on property values and trends.
• Prepare and present property listings, market reports, and investment proposals.
• Negotiate terms and agreements for property sales and leases on behalf of clients.
• Facilitate property viewings and highlight key features to potential buyers or tenants.
• Build and maintain a strong network of clients and property listings.
• Collaborate with legal and property professionals to ensure smooth transactions.
• Maintain accurate records of client interactions and transaction progress.
• Stay updated on local property regulations and compliance requirements.
• Achieve sales targets and contribute to team success.
• Proven experience as a Property Consultant or Real Estate Agent.
• Strong knowledge of the Bangkok property market and current trends.
• Excellent communication and negotiation skills.
• Self-motivated with a track record of meeting or exceeding sales targets.
• Proficiency in English and Thai; additional languages are a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with CRM software and Microsoft Office applications.
• Clean driving license and reliable transport (preferred).
• Experience in commercial property sales or leasing is advantageous.
• Why to apply?
• At Hero Realtor Co., Ltd., we offer competitive compensation with base salary and performance-based commissions, career development opportunities, and a supportive workplace culture. Enjoy flexible working arrangements, access to industry events, and a focus on work-life balance while advancing your career in Bangkok's thriving property market.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Architecture, Recruitment, Automation, Kubernetes, TypeScript, YouTube, Python

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• We are looking for a hands on Senior Security Engineer to secure our cloud and platform environments. This role works closely with engineering teams and focuses on building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and TypeScript.
• Design, implement, and manage secure cloud deployments across AWS and GCP environments using Terraform.
• Kubernetes & GitOps Security: Deploy and manage both internal and third party security products within the Kubernetes ecosystem.
• Work with GitOps workflows using tools like Argo CD and Flux, and Helm charts.
• Security Automation & Tooling: Design and build security tooling and services using Go and TypeScript.
• Misconfiguration Management: Proactively identify, analyze, and remediate cloud misconfigurations.
• Cloud Architecture Guidance: Provide guidance to Engineering teams on secure architecture.
• Threat Detection & Response: Build and optimize cloud-native detection rules and alerting pipelines to monitor for suspicious activities within the cloud and container workloads.
• 8+ years of experience in security engineering, cloud security, or platform engineering roles.
• Hands-on experience securing production workloads in AWS and GCP.
• Strong experience designing and securing Infrastructure as Code using Terraform.
• Deep understanding of Kubernetes security, including troubleshooting Helm deployments and GitOps-based workflows.
• Strong programming skills in Go and TypeScript, with Python used for automation where appropriate.
• Experience embedding security controls into CI/CD pipelines.
• Certifications (Required) Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS) Certifications (Preferred) AWS Certified Security.
• Specialty Google Professional Cloud Security Engineer HashiCorp Certified: Terraform Associate.
• Nice-to-Have Experience with Policy-as-Code frameworks such as Open Policy Agent (OPA).
• Experience securing service mesh environments (Istio). Background in software engineering or platform engineering before moving into security.
• sanfrancisco.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Microsoft Office, Problem Solving, Recruitment, Automation, Backbone, Tableau, YouTube, SQL, English

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• About Agoda.
• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG's global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda's business performance.
• This role is within the.
• Partner Excellence team., which is a part of CEG's Global Service Verticals. The team focuses on driving end to end partner experience and process improvements, and scaling impact through automation, AI, and tooling across both partner-facing and agent-facing journeys.
• This role is responsible for leading a portfolio of global partner excellence programmes with a focus on complex system support in the Customer Experience Group (CEG), with a focus on: (i) process optimization and PX improvements across the post booking partner journey, (ii) automation, AI, and tooling to enhance customer and agent experience, (iii) collaboration with product and commercial teams to drive structural changes and (iv) reduce partner effort and CEG cost to serve, unlock commercial value from partner support insights.
• You will lead a high performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non technical (Operations/Support/Commercial) teams.
• Lead and Own a Portfolio of Transformational Initiatives.
• Own from end to end a collection of projects and/or areas of business in CEG (global coverage), spanning commercial enablement and process excellence initiatives.
• Prioritize, plan, and drive initiatives that improve mission critical metrics: partner satisfaction (e.g., PSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
• Ensure CEG readiness to support Agoda's new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
• Shape End to End Customer & Process Improvements.
• Continuously improve CEG end to end processes across the post booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
• Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
• Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
• Drive Commercial driven Solutions & Insights in Operations.
• Partner with Product Management / Technology /CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
• Drive strategic initiatives across CEG such as improving complex systems support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
• Identify opportunities to leverage automation, AI, and tooling across customer, partner and agent journeys (e.g., self service, post-booking APIs).
• Lead and Develop a High Performing Team.
• Set long term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
• Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Partner Excellence team.
• Provide structured feedback, mentoring, and support to enable your team's growth and to consistently raise the bar for quality and impact.
• Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
• Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans acting at all times as the ultimate owner of the portfolio's outcomes.
• Experience & Background.
• At least 8-10+ years of experience in project/program management, strategy & operations, commercial excellence, process improvement, management consulting, or similar fields.
• Significant people leadership experience, including building and managing high performing teams (ideally including people managers and individual contributors).
• Proven track record of leading and influencing complex, cross functional initiatives from idea to implementation, with clear, measurable business impact.
• Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
• Technical & Analytical Skills.
• Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
• Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
• Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus(you have to be willing to learn).
• Exposure to AI/ML driven solutions in an operational or PX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
• Commercial Excellence, Process, and Delivery Skills.
• Demonstrated experience in process improvement and transformation, ideally in commercial, operations or customer support environments.
• Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross functional teams.
• Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost to serve.
• Leadership, Communication & Ways of Working.
• Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
• Ability to work effectively in a fast paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high velocity setting.
• A growth mindset and positive attitude: proactive, hands on, detail oriented, and with a strong sense of ownership and accountability.
• Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
• Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
• What we offer.
• Competitive compensation package (relocation support and visa support provided for successful overseas candidates).
• Exciting, high impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
• Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Architecture, Recruitment, node.js, YouTube, Python, SQL

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• Join a small platform team building the next generation of natural-language analytics at Agoda. You will own the governed knowledge layer between our data warehouse and the applications, assistants, and analysts that consume it: metrics, domain context, quality signals, and the APIs that expose them. This is semantic modeling and knowledge engineering, not dashboard reporting or model training.
• You will design and operate the shared knowledge layer behind conversational analytics at Agoda: turning scattered business knowledge into versioned,.
• reviewable assets that return consistent, current answers.
• You pair with a senior tech lead on product architecture. Your scope is the layer itself (models, context, validation, governance workflows) and how it is exposed through service and agent interfaces.
• Model governed metrics, dimensions, joins, and grain for business domains.
• Structure expert context, glossaries, and validated question patterns as Git-reviewed assets.
• Build freshness, drift, and validation signals; treat stale knowledge as a production issue.
• Expose the layer through APIs so applications and agents get deterministic answers.
• Enable domain owners to propose, review, and publish knowledge without engineering deploys.
• Partner across analytics, product, and platform teams on access control and quality standards.
• 4+ years in BI, analytics engineering, data platform, or software engineering with heavy data modeling.
• Semantic or metrics-layer experience (LookML, dbt metrics, or equivalent).
• Strong SQL and analytical modeling on OLAP / warehouse systems.
• Knowledge engineering: versioned definitions, peer review, contributor workflows.
• API / service mindset: you design for multiple consumers, not a single dashboard.
• Clear communication across engineering, analytics, and product partners.
• Open-source semantic layer engines (Cube, MetricFlow patterns).
• Agent or tool-interface experience for LLM-powered applications.
• NL-to-data products, retrieval, or evaluation harnesses.
• Python or Node.js service development.
• Large-scale e-commerce or travel analytics environments.
• Manila.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• Our customer-experience-centric Social Media team is growing and we are looking for a Social Media Team Manager with a strong focus on Online Reputation Management (ORM). In this role, you will wear two hats: leading ORM strategy - including social listening, monitoring, analysis, and optimization - while also managing a team of social media agents for day-to-day operations. This is a unique opportunity to help shape and grow Agoda's social media function, with significant scope to build something meaningful.
• Online Reputation Management & Monitoring.
• Monitor and analyze social media channels for brand mentions, sentiment trends, and reputation risk signals to.
• identify.
• potential business.
• impact.
• Synthesize complex social data from multiple sources into clear ORM summaries, recommendations, and decision-ready materials for stakeholders.
• Develop, document, and maintain ORM playbooks, escalation templates, and investigation frameworks; ensure governance and.
• controls.
• Track mitigation plans and ensure.
• timely.
• follow-up on action items and unresolved reputational risks.
• Reporting & Data Analysis.
• Analyze social media dashboards and platform data to.
• identify.
• trends, root causes, and performance opportunities.
• Prepare robust social listening and ORM reports for senior stakeholders, highlighting key signals, ongoing initiatives, and actionable insights.
• Leverage data tools (SQL, Tableau, or equivalent) to build and.
• maintain.
• reporting frameworks that support operational decision-making.
• Team Management & Operational Collaboration.
• Manage and develop a team of social media agents - coach, mentor, motivate, and evaluate performance on a regular basis.
• Identify.
• performance gaps, formulate action plans to address them, and monitor outcomes to ensure success.
• Continuously.
• monitor.
• traffic and service levels; highlight discrepancies and take immediate corrective action.
• Assist.
• with planning and organizing proper coverage and staffing alignment.
• Partner with WFM, QA, and cross-functional teams on key operational initiatives and document learnings.
• Process Improvement & Ownership.
• Drive continuous improvement in social listening workflows,.
• monitoring.
• processes, and post-incident learnings.
• Lead cross-department working group discussions and provide post-mortem reviews for reputational and operational incidents.
• Improve internal processes by.
• identifying.
• recurring pain points, operational gaps, and opportunities to standardize ORM management.
• Supervise quality assurance processes and related training of team members to ensure consistent, high-quality customer service.
• Act as backup to the Operations Manager when needed.
• 6+ years of total blended experience in social media, social care, or online reputation management, with a minimum of 2 years in a people management or managerial role; experience working with operational or contact center data is an advantage.
• Social Care & ORM.
• expertise.
• Strong, hands-on experience managing social media channels as a customer service function and.
• demonstrated.
• experience in ORM - social listening, brand monitoring, reporting, and driving improvement actions based on insights.
• Social media tools.
• proficiency.
• Proficiency.
• in Sprinklr or equivalent social media management and listening platforms (e.g., Meltwater, Sprout Social), with end-to-end working knowledge of the tool.
• Proficiency.
• in SQL, Tableau, and other data platforms, alongside Microsoft products including Word, Excel, and PowerPoint.
• Explain technical and social media findings to non-technical stakeholders; produce concise, executive-level summaries and reports.
• Ability to translate social listening and ORM insights into actionable improvement strategies and operational recommendations.
• Deliver.
• timely.
• analysis,.
• maintain.
• operational cadences, and manage multiple initiatives effectively across different timelines.
• Trusted.
• partner.
• across multiple functions; reliable under pressure.
• Demonstrated.
• ownership, accountability, and resilience under ambiguity in fast-paced, dynamic, multicultural environments.
• English.
• proficiency.
• Excellent command of spoken and written English; the ability to speak and write in any.
• additional.
• language will be preferred.
• experience configuring,.
• optimizing., or scaling social listening or ORM platforms.
• Background in corporate communications, brand management, or community management.
• Knowledge of Agoda products and customer service procedures.
• 5-day work week (weekends may be included) with rotating shift schedule (shifts rotate throughout the week). Additional working hours may be required based on specific business needs.
• We welcome applications from Bangkok, Thailand and Kuala Lumpur, Malaysia. Strong preference for candidates already based within the respective country. Relocation support eligibility is subject to confirmation.
• Application Screening by Recruiter --> Recruiter Phone Screen --> SHL Assessment --> Round 1 Interview (Regional Manager) --> Final Interview (Senior manager).
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Data Analysis, Recruitment, Accounting, Automation, YouTube, CPA, OCR

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Opportunity.
• The.
• Finance Transformation Manager (AI/Task Mining).
• will lead AI-enabled process transformation across Finance Operations, with a strong focus on.
• Record to Report (R2R), Order to Cash (O2C), and Procure to Pay (P2P).
• This role will combine finance process expertise, continuous improvement, task and process mining, intelligent automation, and emerging AI capabilities to improve efficiency, scalability, control, and data quality within Finance. You will identify high-value transformation opportunities, translate finance pain points into practical digital solutions, and work cross-functionally with Finance, Product, Data, Engineering, and Technology teams to deliver sustainable outcomes.
• The successful candidate will help establish a scalable transformation pipeline from opportunity identification and business-case development through solution design, pilot, implementation, adoption, and benefit realization.
• In This Role, You Will.
• Lead end-to-end finance transformation initiatives across R2R, O2C, and P2P.
• Assess processes using process mining, task mining, value-stream mapping, and data analysis to identify inefficiencies, risks, and automation opportunities.
• Identify, prioritize, and evaluate use cases for GenAI, machine learning, OCR/IDP, RPA, workflow automation, and analytics.
• Translate Finance pain points into scalable AI-enabled solutions with Finance, Product, Data, Engineering, Technology, Risk, and Compliance teams.
• Develop business cases, transformation roadmaps, pilot plans, and benefits-tracking frameworks, and project-manage the implementations.
• Evaluate AI tools, automation platforms, and vendors based on business value, usability, data requirements, scalability, integration complexity, cost, risk, and controls.
• Lead proofs of concept and support the implementation, adoption, and scaling of successful solutions.
• Establish appropriate controls for AI-enabled processes, including human oversight, auditability, data quality, privacy, and compliance.
• Design Finance process-management standards, including process inventories, L3/L4 documentation, ownership models, SOPs, controls, and governance.
• Define process KPIs, baselines, targets, dashboards, and reporting frameworks in partnership with Data and Technology teams.
• What You'll Need to Succeed.
• Technical & Functional Skills.
• Hands-on transformation experience across at least two functions - R2R, O2C, and P2P.
• Practical knowledge of GenAI/Agentic AI, OCR/IDP, RPA, process mining, task mining, workflow automations and finance analytics.
• AI use case implementation experience is a must (Finance use case is preferred).
• Experience developing business cases, transformation roadmaps, process documentation, and KPI frameworks.
• Understanding of finance controls, data quality, auditability, privacy, and risk in automated or AI-enabled processes.
• Experience partnering with Product, Data, Engineering, Technology, Risk, or Compliance teams.
• Behavioral Attributes.
• Strong stakeholder management and influencing skills.
• Structured, analytical, and data-driven problem solver.
• Collaborative and comfortable working across functions.
• Clear communicator who can explain complex topics simply.
• Pragmatic and outcome-oriented, balancing innovation with value, risk, and scalability.
• Proactive, curious, and adaptable to emerging technologies.
• Focused on adoption, sustainable change, and measurable results.
• Bachelor's degree in.
• Finance, Accounting, Business, Engineering, Information Systems, or a related discipline.
• 8+ years of experience.
• in Finance Transformation, Finance Operations Excellence, process improvement consulting, intelligent automation, or a similar role.
• Proven knowledge of Business Process Management, including building process inventories and L3/L4 process documentation.
• Experience driving a continuous-improvement culture.
• Strong stakeholder-management, communication, facilitation, and influencing skills.
• Analytical, data-driven, and structured problem-solving approach.
• Experience in.
• e-commerce, travel, technology, fintech, or other digital-first industries.
• is highly preferred.
• LI-NS2.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Architecture, Recruitment, Automation, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• Technical Product Manager - ML & LLM Platforms.
• The Opportunity.
• Agoda is rapidly accelerating its AI transformation. Our ambition is to make ML and LLM application development fast, scalable, reliable, and increasingly autonomous.
• We are looking for a Technical Product Manager to own and evolve Agoda's ML & LLM Ops platforms. This role will shape how teams across Agoda build, iterate, deploy, monitor, and scale machine learning and large language model applications.
• You will operate at the intersection of platform engineering, applied AI teams, and emerging AI coding agents ensuring our internal platforms are production-grade, optimized for experimentation, and increasingly native to AI-assisted development.
• This is a high-impact role in a fast-moving space, where the goal is not just to support ML/LLM applications but to enable them to be created and iterated on with increasing automation and minimal human friction.
• In This Role, You'll Get to.
• Define and evolve the product vision and roadmap for Agoda's ML & LLM Ops platforms.
• Shape how teams productionize ML models and LLM-powered applications.
• Identify platform gaps, scalability constraints, and optimization opportunities.
• Drive the evolution of our platform to support AI-native development workflows and coding agents.
• Gather requirements from ML engineers, data scientists, backend engineers, and AI application teams.
• Translate complex technical needs into clear product requirements and prioritization frameworks.
• Proactively identify opportunities to reduce friction, improve reliability, and increase deployment velocity.
• Balance experimentation flexibility with governance, safety, and cost efficiency.
• Execution & Delivery.
• Own features end-to-end: concept, specification, prioritization, implementation, and post-launch analysis.
• Partner closely with engineering to balance platform scalability, performance, and technical debt.
• Ensure platform capabilities support monitoring, evaluation, retraining, versioning, and observability of ML/LLM systems.
• Drive adoption through documentation, training, and internal evangelism.
• AI-Native Platform Evolution.
• Collaborate with engineering to level up Agoda's platforms to be more compatible with AI coding assistants and autonomous agents.
• Ensure platform APIs, tooling, and abstractions enable meaningful AI-generated code contributions.
• Help define guardrails and workflows that allow safe, reliable AI-assisted development.
• What You'll Need to Succeed.
• 5+ years of experience in ML engineering, data science, platform engineering, or a related technical domain.
• 2+ years of technical product or program management experience in fast-paced, high-scale environments.
• Experience working with ML Ops and/or LLM Ops concepts (model lifecycle, evaluation, monitoring, versioning, deployment pipelines).
• Technical Depth.
• Strong understanding of ML systems and model lifecycle management.
• Familiarity with LLM application patterns (RAG, fine-tuning, prompt management, evaluation frameworks, etc.).
• Comfortable discussing architecture, APIs, infrastructure trade-offs, and scalability concerns with senior engineers.
• Strong analytical mindset with the ability to reason about system design, performance, and cost trade-offs.
• Leadership & Mindset.
• Strong cross-functional leadership skills and ability to influence without authority.
• Comfortable operating in ambiguity and rapidly evolving technological landscapes.
• Excellent communication skills able to translate between business, platform engineering, and AI application teams.
• Proactive, structured thinker with a strong problem-solving mindset.
• High ownership and bias for impact.
• Why This Role Is Unique.
• You will shape how AI is built at scale inside Agoda.
• You will influence the evolution of our internal platforms toward AI-native and agent-compatible development.
• You will work at the forefront of ML and LLM production systems in a rapidly changing ecosystem.
• Your work will directly accelerate Agoda's ability to deliver AI-powered experiences to millions of customers worldwide.
• This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.
• bangkok.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.