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ประสบการณ์:

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ประเภทงาน:

งานประจำ

• Internal or external customer-facing experience.
• 5+ years' work experience in a technical environment.
• Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.).
• Naturally curious with a high learning drive.
• Experience in one or more functional domain (e.g. architecture, operations, technical implementation, consulting).
• Do you love to work with customers and help them solve challenges using technology? Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)?
• AWS Enterprise Support team is seeking Customer Advisors or "Technical Account Managers (TAMs)" to join our Enterprise Support team in Thailand. TAMs are advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS. You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.
• In this role, you will: Partner with some of the most exciting businesses in Thailand. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
• Build customer support strategies that help customers leverage value from AWS and actively work to reduce their AWS bills.
• Own your customer's end-to-end support experience, working with product teams and local leadership to unblock challenges.
• Become an expert on AWS and deepen your skills in cloud computing.
• Work autonomously and passionately to create positive customer outcomes.
• Key job responsibilities
• Act as a single point of contact to AWS customers who have purchased Enterprise support
• Make recommendations on how AWS offerings fit in the company strategy and architecture
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g. feature request)
• Participate in weekly and monthly customer meetings (onsite or via phone)
• Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Work with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possibleQualifications in Cloud/ Engineering/ Mathematics or other relevant certifications.
• Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Internal or external customer-facing experience.
• 5+ years' work experience in a technical environment.
• Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.).
• Naturally curious with a high learning drive.
• Experience in one or more functional domain (e.g. architecture, operations, technical implementation, consulting).
• Do you love to work with customers and help them solve challenges using technology? Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)?
• AWS Enterprise Support team is seeking Customer Advisors or "Technical Account Managers (TAMs)" to join our Enterprise Support team in Thailand. TAMs are advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS. You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.
• In this role, you will: Partner with some of the most exciting businesses in Thailand. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
• Build customer support strategies that help customers leverage value from AWS and actively work to reduce their AWS bills.
• Own your customer's end-to-end support experience, working with product teams and local leadership to unblock challenges.
• Become an expert on AWS and deepen your skills in cloud computing.
• Work autonomously and passionately to create positive customer outcomes.
• Key job responsibilities
• Act as a single point of contact to AWS customers who have purchased Enterprise support
• Make recommendations on how AWS offerings fit in the company strategy and architecture
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Champion and advocate for customer requirements within AWS (e.g. feature request)
• Participate in weekly and monthly customer meetings (onsite or via phone)
• Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
• Work with some of the leading technologists around the world
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possibleQualifications in Cloud/ Engineering/ Mathematics or other relevant certifications.
• Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Provide Technical Support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Mandarin language speaking APAC region.
• Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
• Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
• Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
• Act as a technical expert, identifying issues and communicating issues and requirements internally.
• Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.
• What you have:
• High level of customer service and IT technical skills.
• Fluent Mandarin and English communication skills, both written and verbal.
• Strong Analytical skills - You'll be able to quickly analyse problems, determine the root cause and reach a resolution.
• An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.
• An ability to diagnose and troubleshoot web browser and connectivity issues.
• Great capacity for both internal and external customer interaction as well as conflict resolution.
• Stakeholder management and working across internal teams to find solutions.
• Desirable: Previous experience working in a high volume contact centre providing technical customer support.
• Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
• Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python).
• Desirable: Fluent spoken and written Cantonese.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

• Provide Technical Support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Indonesian language speaking APAC region.
• Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
• Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
• Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
• Act as a technical expert, identifying issues and communicating issues and requirements internally.
• Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.
• What you have:
• High level of customer service and IT technical skills.
• Fluent Indonesian and English communication skills, both written and verbal.
• Strong Analytical skills - You'll be able to quickly analyse problems, determine the root cause and reach a resolution.
• An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.
• An ability to diagnose and troubleshoot web browser and connectivity issues.
• Great capacity for both internal and external customer interaction as well as conflict resolution.
• Stakeholder management and working across internal teams to find solutions.
• Desirable: Previous experience working in a high volume contact centre providing technical customer support.
• Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
• Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python).
• Desirable: Fluent spoken and written Indonesian.