เงื่อนไขการค้นหา

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Pomelo is a leading online fashion company in Emerging Asia. Backed by fashion and technology investors from across the world, Pomelo brings its unique fast fashion style to Emerging Asia through a technology-driven, vertically-integrated design, and production model. Our growth strategy is to merge our online focus of mobile and social with the latest trends and data.
• Support the daily customer operations through operational oversight and analysis
• Handle escalations of more difficult support interactions
• Manage scheduling, attendance, and general administration of a team
• Train, mentor, and guide your team to strengthen quality and efficiency metrics
• Coordinate with Regional/Thailand Local CS team, Regional/Indonesia local operations team (Logistics & Warehouse), Indonesia Finance/Accounting Team, and Indonesia General management team to ensure the center functions properly while meeting Pomelo Fashion Customer Service look & feel standards
• Effectively communicate with the manager regarding people management, process management and project management related to your center
• Improve processes on behalf of the Pomelo Fashion team and partners to the center program through project work
• 3+ years of experience of team leadership in a fast-paced environment
• At least 5-7 years of relevant experience including customer service or sales; Plus, if have e-commerce experience, customer operations (payment, refund, logistics etc)
• Stakeholder management (local/regional teams)
• Excellent communication skills in bothEnglish and Bahasa Indonesia
• Ability to delegate, develop and empower others
• Demonstrated very strong background in problem solving
• Be able to go the extra mile to deliver the excellent team results
• Basic Excel and data interpretation skills: Ability to understand & create charts, graphs, and pivot tables

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Pomelo is a leading online fashion company in Emerging Asia. Backed by fashion and technology investors from across the world, Pomelo brings its unique fast fashion style to Emerging Asia through a technology-driven, vertically-integrated design, and production model. Our growth strategy is to merge our online focus of mobile and social with the latest trends and data.
• Training Designing
• Identify and assess training needs with CS management & Team leads to determine gaps for further improvement on training materials and curriculum
• Establish innovative educating deck, materials and hands-on procedures for training enhancement
• Training & Coaching Sessions
• Deliver dynamic training sessions (new joiner on-boarding, soft skills, process and refresher training, and etc.) across customer service teams regionally (<5% of traveling time might be required for abroad team trainings).
• Provide individual coaching, daily feedback sessions and weekly one-on-one to CS members regionally (Teams in Thailand and Indonesia).
• Be a go-to-person for any doubts/questions on process in daily basis.
• CS Quality Assurance & Control
• Monitoring service quality of interactions daily basis thorough channels including email, calls, chats, social media comments
• Provide reports related to a quality score of all agents on an ongoing basis (daily, weekly, monthly)
• Minimum 3+ years of experience in online customer service as a trainer/QCQA and ideally have already worked in a start-up.
• Must be a Bachelor graduate from any course; plus if the degree is from Hospitality, Psychology, Human Resource Management, Human Resource Development or related fields
• Experience in omni-channel customer service; email, chats, social media (FB, IG), [email protected], calls and more.
• Proficient in excel, Google suits (slides, sheet, forms..), workflow designing tools (e.g. lucidchart), and presentations.
• Experience with instructional manuals and teaching technologies and platforms.
• Understanding of effective teaching methodology and tools.
• Has qualities of being a good presenter and can execute the training course forward confidently.
• Excellent verbal, written, interpersonal, leadership and organizational skills.
• Requires a positive attitude, ability to multitask, manage to work independently and have a genuine interest in teaching.
• Demonstrate exemplary in critical thinking and decision-making

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Pomelo is looking for a Customer Service Associate. You will be working closely with our Customer Service team to improve the service & quality provided to the customer and also maintain the standard for long term success.
• Interact with customers and provide customer care via Social Media, Live Chat, E-mail and Phone Call
• Deliver an exceptional service throughout all contact channels to customers.
• Be able to handle all requirements to meet the customer expectation.
• Have a sense of positive judgment and be able to take ownership.
• Going above and beyond to make each customer happy.
• At least 1-year working experience in a customer service related function
• Be able to work in shift time, day off and public holidays (Evening shift will have allowance)
• Having a strong service mind, positive thinking and can do attitude.
• Enthusiastic and adaptable.
• Strong communication and interpersonal skills.
• Good command of speaking and written in English and Bahasa

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Pomelo is looking for a Customer Service Associate. You will be working closely with our Customer Service team to improve the service & quality provided to the customer and also maintain the standard for long-term success. You are required to supervise the team and report to the Regional Customer Service Supervisor.
• Interact with customers and provide customer care via Social Media, Live Chat, E-mail and Phone Call.
• Deliver an exceptional service throughout all contact channels to customers.
• Be able to handle all requirements to meet the customer expectation.
• Have a sense of positive judgment and be able to take ownership.
• Going above and beyond to make each customer happy.
• At least 1-year working experience in a customer service related function.
• Be able to work in shift time, day off and public holidays.
• (Available for evening shift will be preferred evening shift allowance will be provided)
• Having a strong service mind, positive thinking and can do attitude.
• Enthusiastic and adaptable.
• Strong communication and interpersonal skills.
• Good command of speaking and written in English and Thai.
• Be able to work immediately is preferred.
• High impact role in a fast-growing startup, with room to grow.
• Free Lunch - 3 days per week!
• Fun and casual office working with both Thai and international employees.
• Flat organizational structure where teamwork is valued

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Sales, Own Transportation and Driving Licence

ประเภทงาน:

งานประจำ

• รับผิดชอบบริหารขายสินค้าในช่องทางFSR & HOD และการกระจายสินค้า.
• ดำเนินการกิจกรรมส่งเสริมการขายของแต่ละตราสินค้า.
• ควบคุมงบประมาณส่งเสริมการขาย เพื่อกระจายสินค้าและผลักดันยอดขายในช่องทาง FSR & HOD.
• การสร้างสัมพันธภาพอันดีกับกลุ่มลูกค้าของช่องทาง FSR & HOD เพื่อให้เกิดการบริโภคสินค้าในช่องทาง FSR & HOD ตามเป้าหมายและนโยบายที่กำหนด.
• พื้นที่การทำงาน.
• สาขาบางนา.
• สาขาบุคคโล.
• สาขารัชดา.
• ปวส.-ปริญญาตรีทุกสาขาวิชา.
• ประสบการณ์ด้านการขายสินค้าอุปโภคบริโภค อย่างน้อย1- 3 ปี.
• สามารถขับรถเกียร์กระปุกและมีใบขับขี่.
• กองทุนสำรองเลี้ยงชีพ.
• ค่ารักษาพยาบาล.
• ประกันชีวิต.
• ประกันอุบัติเหตุกลุ่ม.
• ชุดพนักงาน.
• โบนัส ฯลฯ.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

Company DescriptionMinor Hotels is a hotel owner, operator and investor with a portfolio of over 76,000 rooms across more than 520 hotels, resorts and serviced suites under the Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH Hotel, nhow, Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International brands. Today, Minor Hotels' hotel and spa portfolio spans across 54 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. In addition, Minor Hotels also operates mixed-use business including shopping plazas & entertainment, residential properties, and a points-based vacation club.Job DescriptionYou will maintain effective communication with the Shift Leader at all times and complete activities on the preventive maintenance schedule as specified in hotel plans by following all safety procedures while carrying out any tasks. You be will responsible to look after all the tools supplied by the Hotel in a professional manner, and correctly maintain and deposit them after finishing the shift and to suggest cost saving ideas as and when possible, not limited to the Engineering Department.Your main focus will be maintaining the airconditioning units in the hotel.Qualifications Must have the appropriate documented training from a technical/vocational institute. One year operating experience in a hotel engineering department. Must be able to read and interpret blueprints and electrical schematics.