เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Problem Solving, Excel, English

ประเภทงาน:

งานประจำ

• Lead and supervise customer service team to provide the after-sale service and handle customer complaints and provide solutions in order to meetcustomer's satisfaction which determine potential business opportunities to achieve targeted growth.
• Handle difficult& special calls and solve other issues escalated by agents& follow up with various departments on problem solving or information sharing ifneeded.
• Monitor team performance, achieve customer service targets.
• Manage, Advise, Coaching and communicate with the customer service team to ensure high performance and take timely action to drive the continuouscustomer service satisfaction improvement.
• Manage a team of customer service i.e. Make sure the day-to-day operations run smoothly.
• Incoming cases and calls monitoring and job assignment including calls and email.
• Talk to agents regularly, find out potential people issues, solve or escalated accordingly.
• Fulfill all other work assigned by the manager.
• Liaising with the Customer Service Manager to help develop action plans for the call centre team.
• Must HaveGraduated degree in marketing, business administration,economics or related fields.
• Minimum 5 years in Customer Service with at least 2 years in managerial level, Call Centre and other related fields.
• Nice to HaveGood presentation and motivation skills.
• Influencing and negotiating skills.
• Good communications skills both written and spoken Thai and English.
• Excellent customer service mind and Self-motivated.
• The Knowledge of insurance operations and processes will be the advantage.
• Good computer knowledge and skills including Microsoft word/ excel, and database management.
• Familiar with Data Analytics.

ทักษะ:

ERP

ประเภทงาน:

งานประจำ

• กำหนดมาตรฐาน กำกับดูแล และบริหารจัดการ การบริการด้านเทคโนโลยีสารสนเทศ.
• ทำหน้าที่เป็นผู้จัดการเหตุการณ์ด้านเทคโนโลยีสารสนเทศ (Incident Manager) สำหรับเหตุการณ์หลัก.
• ทำหน้าที่เป็นผู้จัดการปัญหาด้านเทคโนโลยีสารสนเทศ (Problem Manager).
• กำหนด KPI ที่ชัดเจนสำหรับการวัดประสิทธิภาพและเป็นแนวทางในการดำเนินงานของทีม.
• ทำงานร่วมกับทีมอื่น ๆ ที่เกี่ยวข้อง เช่น ทีมสนับสนุนผู้ใช้, ทีมพัฒนา, ทีมโครงสร้างพื้นฐาน เป็นต้น.
• มอบหมายงาน ติดตามงาน ถ่ายทอดงาน ให้ผู้ใต้บังคับบัญชา.
• สรุปงาน ประเมินประสิทธิภาพของระบบในภาพรวม ร่วมกับผู้บังคับบัญชา.
• เสนอแนะแนวทางหรือเทคโนโลยีใหม่ ๆ ที่เหมาะสมแก่การปฎิบัติงาน.
• ปริญญาตรีสาขาบริหารธุรกิจ วิทยาการคอมพิวเตอร์ คอมพิวเตอร์ธุรกิจ หรือ สาขาอื่น ๆ ที่เกี่ยวข้อง.
• มีประสบการณ์ทำงานอย่างน้อย 8 ปี โดยมีประสบการณ์ด้านการบริการด้านเทคโนโลยีสารสนเทศ.
• มีประสบการณ์รับมือกับ Major Incident (P1 หรือ Sev1) ที่กระทบระบบระดับองค์กร หรือ core business เช่น ERP, CRM, Payment.
• มีประสบการณ์ใช้ระบบ Incident Management Tools เช่น ServiceNow, Jira Service Management, BMC Remedy.
• มีใบรับรอง เช่น ITIL Foundation / Intermediate หรือ Incident/Problem Management ที่เกี่ยวข้อง.
• เข้าใจหลักการของ SRE (Site Reliability Engineering) หรือ Incident Command System (ICS) จะพิจารณาเป็นพิเศษ.
• มีทักษะการบริหาร Stakeholder ภายใต้ความกดดันสูง และควบคุม narrative ของเหตุการณ์ได้.
• สื่อสารกับทีม Infra, Dev, Sec และ Operation ได้โดยไม่ต้องแปลศัพท์.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), English

ประเภทงาน:

งานประจำ

• Handle all incoming online channels e.g. E-mail, Facebook, Line and Website efficiently and professionally by following customer service process and ensure the request & complaints have been handling properly within timeline.
• Gather basic information of complaint and capture customer complaints by using CCRP system and / or escalate complaint case to upper level and ensure customer complaints are properly solved.
• Coordinate with various functions e.g. Registration, Collections, Sales etc. to foll ...
• Coach and supervise team, investigate and solve all of issue to better handling day-to-day difficult case as well as verify non-voice channels month end report.
• Handle inquiries & complaints from online channels.
• 2-3 year experience in Call Center/Customer Services.
• Good command of English.
• Bachelor s degree or higher in Business Administration or related fields.
• Minimum 2-3 years of experience in Call Center / Customer Services (In/Outbound/Non-voice).
• Having background in Hire Purchase, Finance or Banking industry would be a plus.
• Good command of English.
• Good communication and problem-solving skills.

ทักษะ:

Accounting, Excel

ประเภทงาน:

งานประจำ

• Keep quality high standards about controlling inventory and mailing service.
• Balance of inventory enough to user.
• Establishes planning of office supplies process by performing document storage, product borrowing, searching and document destroying.
• Determine process about document or product sending by monitoring product no damaged product is sent out. No damaged raw material is accepted in.
• Control outsource work s process by controlling them to work on time and under SLA.
• Perform summary expense of printing and mail sending and summary performance of vendors/outsource for report to supervisor.
• Communicate and cooperate with supervisors and coworkers for discuss, improve problem and find summary together.
• Receive all complains from branches and head office to improve as requested.
• Test BCP for billing and letter.
• Bachelor s degree accounting and management or related field.
• 1 Years of administration or related.
• Good computer skills (MS Word, Excel,).
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• FB: Krungsri Career.
• LINE: Krungsri Career.
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

ทักษะ:

Project Management, Analytical Thinking, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelor s degree or Master s degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ประเภทงาน:

งานประจำ

• ค้นหาและดำเนินความร่วมมือกับแบรนด์ ร่วมกับทีมการตลาดและฝ่ายขาย.
• ออกแบบแคมเปญดนตรีให้สอดคล้องกับเป้าหมายของแบรนด์และกลุ่มเป้าหมาย.
• ดูแลกระบวนการของแคมเปญสปอนเซอร์ ตั้งแต่แนวคิดจนถึงรายงานสรุปผล.
• ความร่วมมือกับศิลปินและค่ายเพลง (Artist & Label Collaboration).
• ประสานงานกับค่ายเพลงและผู้จัดการศิลปินในการสร้างคอนเทนต์หรือกิจกรรมร่วมกับแบรนด์.
• ตรวจสอบให้ภาพลักษณ์และสารของศิลปินสอดคล้องกับเป้าหมายของแคมเปญ.
• เจรจาและจัดการความร่วมมือให้เป็นไปตามวัตถุประสงค์ของโครงการ.
• การรายงานผลและการควบคุมงบประมาณ (Reporting & Budget).
• ติดตามและวิเคราะห์ผลลัพธ์ของแคมเปญตามตัวชี้วัด (KPIs).
• จัดทำรายงานผลของผู้สนับสนุนอย่างครบถ้วน.
• บริหารจัดการงบประมาณของโครงการอย่างมีประสิทธิภาพ.
• ประสบการณ์ 3-6 ปี ด้านความร่วมมือทางดนตรี การตลาด หรือสปอนเซอร์.
• เข้าใจโครงสร้างอุตสาหกรรมดนตรี เช่น ค่ายเพลง ไฟล์เพลง และลิขสิทธิ์.
• มีผลงานแคมเปญที่ประสบความสำเร็จร่วมกับแบรนด์.
• มีทักษะเจรจาและสร้างความสัมพันธ์ได้ดี.
• สามารถจัดการโครงการ และทำงานร่วมกับทีมหลากหลายฝ่าย.
• หากมีประสบการณ์ในด้าน Music Production หรือการเจรจาสัญญาจะได้รับการพิจารณาเป็นพิเศษ.
• มีความหลงไหลในดนตรีและเข้าใจแนวโน้มทางวัฒนธรรม.
• ประสบการณ์เพิ่มเติมที่พิจารณาเป็นพิเศษ (Preferred Experience)เคยทำงานในแพลตฟอร์มสตรีมมิ่ง ค่ายเพลง เอเจนซี่ครีเอทีฟ หรือแบรนด์ที่เกี่ยวข้องกับดนตรี.
• มีส่วนร่วมในโครงการความร่วมมือระหว่างแบรนด์และศิลปิน หรือโปรเจกต์ดนตรี.
• มีความสามารถใช้เครื่องมือวิเคราะห์ข้อมูลดนตรี และแพลตฟอร์มการตลาดดิจิทัล.
• สถานที่ปฎิบัติงาน อาคาร S-Oasis.
• เวลาทำงาน 10.00-18.00.

ประเภทงาน:

งานประจำ

• สนับสนุน วิเคราะห์ และแก้ไขปัญหาเบื้องต้นที่เกี่ยวข้องกับอุปกรณ์ หรือระบบต่างๆ ที่ใช้งานใน Business Unit ที่ได้รับมอบหมาย.
• ประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อแก้ปัญหา.
• ติดตาม hardware vendor ในการซ่อม hardware ต่างๆ ทั้งที่อยู่ใน และนอกการรับประกัน เช่น การขอเคลม hard disk ที่เสียในระยะเวลาประกัน, การส่ง printer เข้าศูนย์ซ่อม เป็นต้น.
• ติดตามให้ระบบ update virus pattern และ system patch ให้ทันสมัย.
• ดำเนินการ back up ข้อมูลในระบบต่างๆ บนเครื่องแม่ข่าย.
• ติดตั้ง OS software และมีความรู้เกี่ยวกับ การติดตั้ง device driver ต่างๆให้กับเครื่อง computer ได้.
• ปริญญาตรีสาขาเทคโนโลยีสารสนเทศ หรือ สาขาที่เกี่ยวข้อง.
• สามารถวิเคราะห์ แก้ปัญหาและให้คำปรึกษาเกี่ยวกับ Hardware / Software / Network ได้.
• มีประสบการณ์ IT Support / Helpdesk / Service desk อย่างน้อย 3-4 ปี.
• มีความเข้าใจเกี่ยวกับนโยบายการรับประกันของอุปกรณ์ต่างๆ รวมทั้งติดตามระยะเวลาในการรับประกันของอุปกรณ์.
• สามารถวิเคราะห์ ตรวจสอบจุดเสียได้อย่างมีประสิทธิภาพ เพื่อหลีกเลี่ยงการส่งซ่อมทั้งๆที่ hardware ไม่มีปัญหา.
• สามารถวิเคราะห์ และประเมินปัญหาที่ไม่สามารถแก้ไขได้ทันที ว่าควรจะส่งต่อ หรือประสานงานกับหน่วยงานใด เพื่อร้องขอความช่วยเหลือในการแก้ปัญหา.
• มีทักษะในการสื่อสาร ประสานงานอย่างมีประสิทธิภาพ และสามารถควบคุมอารมณ์ได้ดี.
• ติดต่อสอบถาม.
• สำนักทรัพยากรบุคคล.
• บริษัท ดิจิทัล แอนด์ เทคโนโลยี เซอร์วิสเซส จำกัด (Digital and Technology Services).

ทักษะ:

Microsoft Office

ประเภทงาน:

งานประจำ

• บริหารอัตรากำลังคน ให้สอดคล้องกับแผนธุรกิจและอัตราการเติบโต.
• ติดตามการสรรหาบุคลากร เพื่อให้ได้ผลลัพธ์ตามเป้าหมาย.
• วางแผน ควบคุมกระบวนการคัดเลือก เพื่อให้ได้บุคลากรที่มีคุณสมบัติเหมาะสมตามกรอบอัตตรากำลังคนที่ต้องการ.
• วิเคราะห์และวางแผนการดำเนินงานด้านการบริหารอัตรากำลัง ให้สอดคล้องกับการสรรหา และควบคุมอัตรากำลังตามแผนอัตรากำลังประจำปี.
• จัดทำแผนงานและงบประมาณด้านว่าจ้างประจำปี (Recruitment Plan and Budget).
• บริหารจัดการกระบวนการประเมินผลทดลองงาน.
• ดำเนินการร่วมกับผู้บริหารในการจัดทำใบกำหนดหน้าที่งานสำหรับตำแหน่งใหม่และปรับปรุงใบกำหนดหน้าที่งานของตำแหน่งเก่าที่ลักษณะงานเปลี่ยนแปลงไปจากเดิม.
• งานอื่นๆตามที่ได้รับมอบหมาย.
• จบการศึกษาระดับปริญญาตรีขึ้นไป บริหารทรัพยากรบุคคล รัฐศาสตร์ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์การทำงานด้าน HR (Operation Manpower Management/Recruitment 5 ปี ขึ้นไป).
• มีทักษะ การเจรจาต่อรอง โน้มน้าว.
• มีทักษะ การให้คำปรึกษาแนะนำ.
• มีทักษะ การคิดและวางแผนเชิงกลยุทธ์.
• มีทักษะ การบริหารโครงการ.
• มีความรู้ การสรรหาและคัดเลือก.
• มีความรู้ ความรู้ด้านกระบวนการปฏิบัติงาน.
• มีความรู้ ความรู้ด้านการพัฒนาองค์กร.
• มีความรู้ การวิเคราะห์ข้อมูลและจัดทำรายงาน.
• สามารถใช้โปรแกรม Microsoft Office ได้ในระดับดี.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• Customer Service.
• Event Coordination.
• Partnership Development.
• Organize and manage events outdoors.
• Prepare equipment and ensure all necessary materials are available.
• Act as a game master and facilitate event activities.
• Handle service providers and coordinate logistics.
• Take care of partners and maintain good relationships.
• Develop and manage partnerships with vendors and event organizers.
• Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
• Manage teams and coordinate event staff effectively.
• Ensure smooth execution of all customer interactions..
• Experience in event organisation is preferred.
• MC speaker.
• Organising tour..
• Proficient in both English and Thai, must be a Thai National.
• Strong organizational and customer service skills.
• Team player.
• Comfortable coordinating bookings with service providers and performers.
• Flexible and responsive to messages outside of office hours.
• Ability to ride a scooter is a plus.
• Company phone provided.
• Travel and event expenses covered.
• Competitive salary and opportunities for growth within the company.
• Free team lunch every Friday..
• Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
• Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
• Website Detective dash: https://www.detectivedash.com/.
• Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
• If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Achieve IT Services and Support team with committed SLA level and good quality.
• Provide all service request for workstation.
• Manage workstation stock and inventory.
• Manage workstation to security compile with FWD Group policy.
• Provide IT technical support for staff.
• IT Operation.
• Provide monitor and notify for all batches scheduler finish by desire time.
• Provide monitor and notify/escalate for system health, application and hardware.
• Deploy application and batches within request time.
• IT Helpdesk.
• Provide services for help users able to do they job didn t have technical problem.
• Provide onboarding services for staff to get necessary services from IT when start work with appropriate time.
• Bachelor s Degree in Computer or IT related fields.
• At least 10 years in IT services / IT Support area, Lead team more than 4 persons.
• Excellence communication in Thai and English.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

SAP, Project Management, English, Mandarin

ประเภทงาน:

งานประจำ

• You may be assigned as Level 2 AMS support or Level 3 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expectedTo render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract.
• To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
• To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
• To maintain documentation according to firm standards, best practices, and standard operating procedures.
• To fully comply with and adhere to all the standard AMS process & procedures that are developed.
• To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client.
• You may be assigned as part of project team member to implement the application. In this role, you are expectedTo support the project teams in delivery of our solution applications and in development of work products that addresses our clients business needs and help achieve their strategic goals.
• To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
• You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries.
• You will uphold the firm s standards and ethos in working with fellow team members and in your interactions with the clients.
• You will be tasked to lead and/or coach Analyst and Consultant level members.
• You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications.
• Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.
• Requirements:Have at least 5-8 years experience working with the SAP S/4HANA or SAP ECC as a support team lead/member, implementation team lead/member of SAP SD (Sales & Distribution) Module.
• Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
• Any experience within basic technical debugging is an added advantage.
• Having at least 3 years of experience leading a team is an added advantage.
• Certifications in any of the above applications and/or certified in ITIL or Project Management (e.g., PMP, PRINCE or Agile) is an added advantage.
• Good command of English Language. Ability to speak and/or write other languages will be an added advantage. Example: Mandarin, Bahasa Malaysia/Indonesia, Thai, Vietnamese, Korean, Japanese, etc.
• Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes.
• Pro-active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner.
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.
• Willing to work based on clients business workdays and office hours and on rotation basis to support any critical or high request after client s business office hours.
• Ability to travel if required, i.e. to be placed at Client s site for the project.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 107793In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Punctual, Thai, English

ประเภทงาน:

งานประจำ

• เพศชาย.
• สัญชาติไทย.
• อยู่ในพื้นที่ภูเก็ต.
• หากมีประสบการณ์ และเข้าใจภาษาอังกฤษ พื้นฐานจะได้รับการพิจารณาเป็นพิเศษ.
• เงินเดือน ระหว่าง 15,000-40,000 ( ตามความสามารถ).
• ไม่จำกัดวุฒิ.

ทักษะ:

Data Analysis, SQL, Problem Solving, English

ประเภทงาน:

งานประจำ

• Working closely with business and technical domain experts to identify data requirements that are relevant for analytics and business intelligence.
• Implement data solutions and data comprehensiveness for data customers.
• Working closely with engineering to ensure data service solutions are ultimately delivered in a timely and cost effective manner.
• Retrieve and prepare data (automated if possible) to support business data analysis.
• Ensure adherence to the highest standards in data privacy protection and data governance.
• Bachelor s of Master s Degree in Computer Science, Computer Engineering, or related.
• Minimum of 1 Year with relational/non-relational database systems and good command in SQL.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Ability to work independently, have strong problem solving and organization skills, with a high initiative and a sense of accountability and ownership.
• Experience with cloud-based platforms such as AWS, Google Cloud platform or similar.
• Experience in data processing batch / real time / nearly realtime.
• Experience with data integration or ETL management tools such as AWS Glue, Databrick,or similar.
• Experience with web or software development with Java,Python or similar.
• Experience with Agile methodology is a plus.
• Good in communication and writing in English.
• Good interpersonal and communication skills.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Problem Solving, English

ประเภทงาน:

งานประจำ

• Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
• Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
• Support customers to handle and eliminate day-to-day issues with enquiries.
• 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
• Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
• Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
• Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
• 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
• For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
• Must HaveBachelor's degree in any fields.
• Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
• Nice to HaveInsurance product knowledge.
• Customer service managerial skill.
• Problem solving& decision making.
• Collaboration& Data protection are required.
• Able to communicate in English is plus.

ทักษะ:

Quality Assurance, Assurance, JSON, English

ประเภทงาน:

งานประจำ

• Analyses technical problems of high complexity. Assesses scope of impact and provide suggestion to mitigates the problem.
• Conducts problem root cause analysis in correlation with multiple related system. Identifies options for permanent resolution. Recommended service improvement to relevant team.
• Ensure overall services stability. Automate monitoring process and perform service recovery when necessary.
• Participate in service recovery call and provide immediate technical assistance for major service outage and aim to rectify and recover the service the soonest.
• Sign off on service quality from supportability aspect. Deploy software into production environment follows the instruction created by development team.
• Monitor service capacity, forecast an increase in system usage due to new content or new customer onboarding.
• Collaborate closely with development team, quality assurance team, products management team, and other related parties to achieve the desired outcome.
• Provide expertise recommendation to improve services. Reduce all manual and repetitive task by aiming to automate everywhere possible.
• Document and sustain team's knowledge. Learn and understanding of service workflow end to end, tooling, for monitor services and investigate problems.
• Flexible working hour and sometime require working outside normal working hour, to collaborate with colleagues in other time zone to mitigate the critical service problems.
• Required Qualifications & Experience: Degree in Computer Science, Information Technologies or equivalent experience.
• Proficient English communication. Confident to lead service recovery call with teams from different locations.
• Strong analytical thinker, problem solver, self-motivated and able to work in a fast-paced work environment with minimal supervision.
• Eager to learn new technologies. Always looking for improvement opportunities and open for changes.
• Understanding of REST API, JSON, XML, tools for investigating HTTP requests, Postman.
• Basic knowledge relational Database, SQL, Store Procedure, Database Trigger.
• Ability to multitask, prioritize and work under tight time constraints.
• Desired Experience: Hands-on experience in a related technical role or technical support work in troubleshooting and investigating IT system/application incidents.
• Exposure on any cloud services, preferably AWS. Have been using service such as CloudWatch, Lambda, EC2/ECS, ELB, IAM, S3, DynamoDB, Aurora RDS, SQS/SNS, OpenSearch.
• Exposure to service monitoring tools such as BigPanda, DataDog, CloudWatch Alarm.
• Experience in programming languages, preferably Python, Java, JS.
• CI/CD knowledge, understanding on Jenkin, GitLab, GitHub.
• Experience working with microservices architectures, event/message driven system.
• Hand-on Unix/Linux/Sun Solaris skill and shell programming.
• LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it s used for, and how it s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Sales, Salesforce, Automation

ประเภทงาน:

งานประจำ

• Be an expert in the Digital Sales and Marketing Automation domain to provide a deep understanding of the relevant Salesforce solution(s).
• Responsible for business requirements, functional design, process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training, defining support procedures.
• Lead on the design, implementation of technology and creative business solutions for iconic brands.
• Take the lead on projects, solving some of the most exciting problems for our clients.
• Build lasting relationships with key client stakeholders and sponsors.
• Collaborate with amazing digital experts across disciplines to innovate and create great solutions. Supporting the Digital team in RFP and proposal responses.
• Requirements:Tertiary qualification in a relevant technology, business, or marketing discipline.
• 3 - 8 years experience in consulting and/or CRM implementation in an enterprise environment.
• Functional or techno-functional expertise one or more of the following: Sales Cloud, Service Cloud, Marketing Cloud. Development experience in Apex, VisualForce, Force.com or Java/J2EE and AMPScript. Relevant Salesforce certification(s) in Sales, Service and Marketing will be a plus.
• Experience contributing to RFP responses and other sales activities. Strong understanding of Agile / Iterative delivery methodology.
• Configure and implement integration with Salesforce Core and Marketing Cloud.
• Drive and determination to continually learn new things and develop yourself.
• A natural team player who enjoys working with others to solve problems and sharing knowledge. Willing to push the technical limits and find the best solution for the business and our customers.
• Drive, tenacity, client-focused and results-oriented.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
• LI_MH Requisition ID: 108761In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

Sales, Salesforce, Java

ประเภทงาน:

งานประจำ

• Work alongside the wider team, lead the overall technology solution, planning and estimation for complex projects.
• Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
• Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology ...
• Act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
• Conduct quality reviews of our implementation to ensure they meet our high standards.
• Lead end-to-end pre-sales activities.
• Provide leadership and support for delivery teams and staff in local offices.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Requirements:8+ years CRM experience with a minimum of 4 years on the Salesforce core platform and Salesforce Marketing Cloud.
• At least 4 full life-cycle Salesforce implementation with strong expertise as well as certifications in the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Force.com, Apttus.
• Development and troubleshooting experience with Salesforce (Apex, Visualforce, Lightning, Java/C#/OOP, Javascript/JQuery, Angular, JS/Bootstrap, SQL/SOQL, Web Services) will be preferred.
• Lead technical design sessions with client s technical team/architects; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.
• Strong understanding of Agile / Iterative delivery methodology.
• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).
• Understanding of systems architecture and ability to design scalable performance-driven solutions.
• Familiarity with platform authentication patterns (SAML, SSO, OAuth).
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Responsible for deliverable for project. Capacity plan for specific plan, managing the development team.
• Ensure utilization of staff is optimized by tracking individual team member forecast.
• Allocating resources and responsibilities across the team to deliver business results and develop team members.
• Responsible for supporting quality programs throughout the entire SDLC period.
• Experience with Wave Analytics, Lightening, Blue Kai, Eloqua, Exact Target or Marketo will be a bonus.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Due to volume of applications, we regret that only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website. Requisition ID: 108848In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Assembly, English

ประเภทงาน:

งานประจำ

• Take ownership for Environmental, Health and Safety (EHS) issues on site for the company s undertaking.
• Lead and coordinate erection and assembly activities in accordance with time schedule and cost estimate.
• Coordinate erection/assembly activities in accordance with valid instructions, check lists, specifications and regulations.
• Reports technical investigations (non-conformance reports).
• Participate in order specific reviews for larger project.
• Reports or updates on product related faults and improvements and gives feedback to product line responsible.
• Supervision and co-ordination of consultants, contractors, and customer staff.
• Keep availability of all training courses and certificates e.g. LOTO, Electrical Safety at Work, H2S, Confined spaces, Hot work and First aid.
• Follow established safe work methods and ensure that the work is carried out in accordance with valid EHS regulations.
• Collaborate with team across the countries, third party and customer personnel in a respectful and professional manner, always act as an ambassador within Siemens Energy. Always collaborate and connect with our internal customers and practice Siemens ownership culture and take responsibility for a task or a fault until it is addressed accordingly.
• What You Bring.
• Bachelor s degree or equivalent experience in mechanical engineering, Aerospace Engineering, Marine Engineering or any related field.
• Minimum 5 years working experience in gas turbine or related engineering field.
• Ability to handle pressure and have service mind.
• Communication and problem-solving skills.
• Good command of English both written & spoken skills and proficient in MS Office.
• Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
• Who is Siemens Energy?.
• At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
• Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
• Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo.
• Our Commitment to Diversity.
• Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
• Rewards/Benefits.
• Outstanding opportunity for personal development working in an organization covering multiple facets of the energy industry and energy transition.
• Develop technical sales skills that provides SE management exposure to your successes and accomplishments.
• Exposure to obtain coaching and mentorship from experience sales peers leading to an open feedback culture.
• Provide flexible and hybrid working arrangement!.
• Readily available learning platform to support your learning growth!.
• Jobs & Careers:https://jobs.siemens-energy.com/jobs.

ประสบการณ์:

1 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• Job Details.
• Job title Banquet Service Manager Position Type Full Time Job ID 25087152 Additional Info Career area Food and Beverage & Culinary Location(s) Renaissance Bangkok Ratchaprasong Hotel Beware of recruiting scams. Marriott maintains a no fees recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.

ประเภทงาน:

งานประจำ

• Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
• PREFERRED QUALIFICATIONS.
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment&trade. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• Job Details.
• Job title At Your Service Agent Position Type Full Time Job ID 25095811 Additional Info Career area Rooms & Guest Services Operations Location(s) JW Marriott Hotel Bangkok Beware of recruiting scams. Marriott maintains a no fees recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.