เงื่อนไขการค้นหา

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Electrical Engineering

ประเภทงาน:

งานประจำ

• รับสมัครช่างเทคนิคประจำอาคารธาราสาทรด่วน.
• รับผิดชอบงานบำรุงรักษาเชิงป้องกัน ระบบเครื่องกล ไฟฟ้า สุขาภิบาล และระบบอื่นๆที่เกี่ยวข้องให้เป็นไปตามแผนงาน.
• ดำเนินร่วมทำการวิเคราะห์ปัญหาและลงมือแก้ไขปัญหาที่เกิดขึ้นได้อย่างรวดเร็ว.
• รายงานแผนงานประจำปี แผนประจำเดือน งานบำรุงรักษาเชิงป้องกัน ระบบเครื่องจักรและอุปกรณ์ ตามกำหนดระยะเวลา.
• รับผิดชอบการตรวจสภาพเครื่องจักรและอุปกรณ์ การทดสอบเครื่องจักรให้พร้อมใช้งานอย่างมีประสิทธิภาพ.
• รับผิดชอบงานทำความสะอาดทั่วไป การหล่อลื่น เครื่องจักรและอุปกรณ์ทั้งหมดในระบบอาคาร.
• งานอื่นๆที่ได้รับมอบหมาย.
• วุฒิ ปวช.ขึ้นไป สาขาไฟฟ้ากำลัง หรือสาขาอื่นๆที่เกี่ยวข้อง.
• มีประสบการณ์ในสายงานซ่อมบำรุงอาคาร 1 ปีขึ้นไป.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Electronics, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• The position is evolutive depending on your abilities to learn new things. We propose, an interesting career path.
• The interview will be done in English.
• What's On Offer
• Attractive salary and package.
• Training provided.
• A good career path.
• Apply for this job
• Please send a detailed resume (doc or.pdf) including your current and expected salary, with a recent photo to email to Apply Now.
• Serves customers by installing and servicing systems and products.
• Maintenance and training.
• Trouble shooting.
• Age 25-30 years.
• Bachelor's Degree Technical field.
• Fluent communication in English.
• Experience in: Electronic industry, Automotive industry, Dosing and potting equipment is a huge plus.
• Willingness to travel.
• Worldwide travel means e.g. to travel to the headquarter in Germany and subsidiary in China for training, possible to travel to customers and machinery in the ASEAN region, but main focus is sales in Thailand.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Service-Minded, English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's partners a friendly, personal and positive experience every time? If so, you could be the hero we're looking for!.
• Who we are:
• Booking.com is the planet's #1 accommodation site. Booking.com's diverse team of 18,000+ is united by a single mission: to empower people to experience the world. Whether in Bangkok or at one of our 200+ offices worldwide, we work hard to help make more than a million travel dreams come true every single day.
• Supporting them as they do, as well as our partners who help them do it, is Booking.com's globally diverse Customer Service department. Over 8,000 people strong, speaking more than 40 languages, in 13 countries worldwide - the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com's guests and partners, 24 hour a day, 7 days a week.
• So, are you ready?.
• The next start date is in May & June 2019.
• What you'll get in return:
• We offer you many benefits when joining our team.
• Full time paid training.
• Annual leave entitlement.
• Quarterly bonus plan.
• Work schedule provided 4-6 weeks in advance.
• Catered lunch or dinner depending on your work schedule.
• Booking.com discount.
• Health insurance.
• Continuous growth potential, and free and on-demand professional training courses.
• Want to apply?
• If you like what you see then click the link below to apply!.
• The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.
• Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of customer service and a positive guest experience.
• Supporting your colleagues with peer learning, and being open to feedback from others.
• Positively participating in company events, and in weekly team meetings.
• Taking part in new projects and tests that we may need your help with.
• Promoting the Booking.com culture.
• Fluency in English and Thai.
• An affinity for offering excellent customer service.
• Ability to adapt and work well under pressure in a fast-paced environment.
• Ability to take ownership and solve problems.
• Positive and resilient attitude.
• Great teamwork skills.
• Eligible to work in Thailand (This position is only open to Thai nationals as there will be no work pass sponsorship for this role.).

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Service-Minded, English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's partners a friendly, personal and positive experience every time? If so, you could be the hero we're looking for!.
• Who we are:
• Booking.com is the planet's #1 accommodation site. Booking.com's diverse team of 18,000+ is united by a single mission: to empower people to experience the world. Whether in Bangkok or at one of our 200+ offices worldwide, we work hard to help make more than a million travel dreams come true every single day.
• Supporting them as they do, as well as our partners who help them do it, is Booking.com's globally diverse Customer Service department. Over 8,000 people strong, speaking more than 40 languages, in 13 countries worldwide - the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com's guests and partners, 24 hour a day, 7 days a week.
• So, are you ready?.
• The next start date is in May & June 2019.
• What you'll get in return:
• We offer you many benefits when joining our team.
• Full time paid training.
• Annual leave entitlement.
• Quarterly bonus plan.
• Work schedule provided 4-6 weeks in advance.
• Catered lunch or dinner depending on your work schedule.
• Booking.com discount.
• Health insurance.
• Continuous growth potential, and free and on demand professional training courses.
• Want to apply?.
• If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.
• Be the first point of contact for Booking.com's accommodation partners by phone and email; resolving low to high complexity questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling, special requests, more technically advanced requests etc.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.
• Ensuring a high level of partner service and a positive partner experience.
• Making effective decisions on when to escalate a case.
• Supporting your colleagues with peer learning, and being open to feedback from others.
• Positively participating in company events, and in weekly team meetings.
• Taking part in new projects and tests that we may need your help with.
• Promoting the Booking.com culture.
• Fluency in English and Thai.
• An affinity for offering excellent customer service.
• Ability to adapt and work well under pressure in a fast-paced environment.
• Ability to take ownership and solve problems.
• Positive and resilient attitude.
• Great teamwork skills.
• Eligible to work in Thailand - This role is only open to Thai nationals as there will be no work pass sponsorship for this role.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Electrical Engineering, Mechanical Engineering, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿17,000 - ฿23,000

• ภาพรวมของตำแหน่งงาน.
• Install CNC machine (Laser, Water Jet, Plasma) for customers. ติดตั้งเครื่องจักรเลเซอร์ เครื่องพลาสม่า และบริการซ่มเครื่อง เน้นช่างเทคนิคที่มีความสามารถและตั้งใจทำงาน.
• Install CNC machine (Laser, Water Jet, Plasma) for customers.
• Handle after sales service of CNC machines.
• Train customers in the operation of machines.
• Provide technical guidance and trouble shooting assistance to customers.
• Support sales team in the technical aspect or others.
• Prepare technical documentation.
• Other jobs as be assigned.
• Male, age 23-30 years old.
• Bachelor's Degree in Electrical engineering, Mechatronic engineering or related fields.
• 3-5 years experience in Machine installation.
• Have knowledge of CNC machines and control system.
• Good computer skills and knowledge in AutoCAD.
• Able to work upcountry.
• Self confidence, Service mind, able to work under pressure and in team environment.
• Have car driving license.
• Able to communicate in English.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Customer Relationship Management (CRM), Management, English, Thai

ประเภทงาน:

งานประจำ

• Provides Call Quality Coaching and Development and Customer Support:
• Coach administrative staff on call quality to ensure customer interactions are complete, accurate and professional.
• Develops action plans and works side by side with most help needed employees to provide instruction and assistance.
• Communicates electronically and face-to-face daily with the administrative workforce to provide tips, updates, statistics and performance evaluations.
• Handles escalated customer calls to ease customer concerns and improve customer satisfaction and perception.
• Checks customer call report data for problems and trends to identify areas for improvement and opportunities for policy and procedure changes.
• Analyzes Contact Center Data.
• Reviews operating plans to evaluate performance indicators (e.g., average handle time, etc.).
• Assesses performance indicators to determine areas meeting and falling below business expectations.
• Creates and executes cost, quality, and production action plans and reports to evaluate departmental progress.
• Supervises Daily Contact Center Operations.
• Supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels.
• Makes recommended operational changes (i.e., equipment and staffing) as needed to ensure calls are handled efficiently and service commitments are met.
• Conducts operational audits to ensure effective operational performance.
• Resolves operational issues to ensure contact center effectiveness.
• Identifies and suggests end-to-end process improvements to improve contact center operations.
• Supervises and Develops Others.
• Determines employees' training needs to produce continuous development plans.
• Provides on-going feedback and support to improve performance.
• Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
• Holds others accountable to established performance levels to achieve individual and group goals.
• Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork.
• Bachelor's Degree - Preferred with at least 3-5 years relevant experience.
• Distinguishes between "big picture" concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail.
• Generates reports in appropriate format using basic software; reviews reports to ensure accuracy and completeness; identifies issues with report generation (e.g., missing variables, incorrect data, etc.).
• Demonstrates a working knowledge of techniques for soliciting and gathering information; identifies appropriate sources of information.
• Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur; stays motivated despite difficult circumstances.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

High Responsibilities, Leadership Skill, Work Well Under Pressure, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Marketing, Sales and Management or Business Development to ensure consistent achievement of sales targets throughout the year.
• Marketing-Sales and management to ensure consistent achievement of sales targets throughout the year handle order, invoice and flow.
• Coordinate with customers and other related functions, both internal and external parties in proper manner with the correct information.
• To in charge of customer complaints, incidents and irregularities.
• Coordinate with customers to provide information in response to inquiries about products, service and other related topics.
• Bachelor or higher in any field.
• Good command in English. ( Japanese language Proficiency Test (At least JLPT- N3) will be advantage).
• At least 1 years' working experience in Sales, Marketing, Customer Service function from manufacturing.
• Good relation, proactive, service mind and Leadership.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Sales, Service-Minded

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Benefit
• ประกันสังคม
• ประกันสุขภาพ
• คอมมิชชั่น
• โบนัสประจำปีตามผลประกอบการ
• ค่ารถ ค่าโทรศัพท์
• เบี้ยขยัน (ขึ้นอยู่กับผลงานรายบุคคล)
• เบี้ยเลี้ยง (ทำงานล่วงเวลา).
• สร้างยอดขายให้กับบริษัทตามเป้าหมายที่กำหนดจากลูกค้าเก่าและลูกค้ารายใหม่.
• มีทักษะในการติดต่อสื่อสารประสานงานกับลูกค้า มีบุคลิกและมนุษย์สัมพันธ์ที่ดี.
• มีความรู้ความเข้าใจการทำการสื่อสารการตลาด (IMC) โดยเน้นการทำกิจกรรมทางการตลาด (Event).
• วางแผนการดำเนินงานในแต่ละ Project ตั้งแต่ต้นจนจบได้อย่างมีประสิทธิภาพสูงสุด.
• อายุไม่เกิน 35 ปี.
• ระดับการศึกษาปริญญาตรีขึ้นไป.
• มีประสบการณ์ทำงานจะได้รับพิจารณาเป็นพิเศษ.
• ทักษะการขายและการบริการลูกค้าที่ดี.
• มีกลุ่มฐานลูกค้าที่ใช้บริการด้าน IMC จะได้รับการพิจารณาเป็นพิเศษ.
• มีประสบการณ์ทางด้านการจัดงาน Event จะได้รับการพิจารณาเป็นพิเศษ.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Pleasant Personality, Outgoing Personality, Good Communication Skills, Teamwork, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿18,000 - ฿20,000

• ต้อนรับและอำนวยความสะดวกให้กับบุคคลที่เข้ามาติดต่อ ให้ข้อมูลข่าวสารที่ลูกค้าต้องการทราบ.
• รับจองคลาสเรียนจากลูกค้าผ่านช่องทางไลน์และโทรศัพท์.
• สรุป และรายงานผลการทำงานในแต่ละวัน.
• ตรวจเช็คอุปกรณ์ของใช้ภายในแผนก เบิกอุปกรณ์ของใช้ในแผนก.
• มีมนุษยสัมพันธ์ดี และมีความตรงต่อเวลา.
• สามารถสื่อสารภาษาอังกฤษในชีวิตประจำวันได้.
• สามารถทำงานเป็นทีมได้.
• สามารถทำงานวันเสาร์ - อาทิตย์ได้.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Fast Learner, Good Communication Skills, High Responsibilities, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• The Memorial Audio Visual Technician reports directly to the Memorial Hall Senior Audio Technician to ensure that the set up for all performances and school functions held in Memorial Hall will be prepared and conducted at a high standard. In particular, the Memorial Hall Audio Visual Technician will:
• assist the Memorial Senior Audio Visual Technician with AV duties;.
• assist in providing a high level of technical support to all staff, students and external users who will be using Memorial Hall as a venue for the performances or functions including assistance in co-curricular activities, extra-curricular activities and events run by external parties;.
• assistant in preparing and operating audio & visual equipment and components for shows, concert and functions including creating and arranging props and models for productions, plotting the lighting;.
• work closely with Artist in Residence (part-time) to ensure that the set and scene background are painted and created within timeline with good quality to conform with the given requirement;.
• coordinate with Chief Engineer and maintenance team to ensure that the seating and all visual & audio equipment are in good conditions;.
• coordinate with Chief Engineer and maintenance team to set up stage and additional seating to meet the requirement;.
• support staff and students in drama classrooms;.
• assist relevant departments e.g. Music and Events when it is necessary under supervision of the line manager;.
• other ad-hoc duties as directed by the line manager.
• basic spoken and written English;.
• possess a degree or equivalent qualification;.
• have relevant experience in Audio Visual technician role;.
• possess excellent interpersonal skills and feel comfortable to liaise with staff, students, and external visitors granted permission in using Memorial Hall;.
• be proactive and adaptable;.
• possess excellent organisational and communication skills with professional manner;.
• be willing to work flexible hours, after-school hours, and work at weekend (at times with time off in lieu);.
• be creative, highly flexible, and positive thinking.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Good Communication Skills, Service-Minded, English

ประเภทงาน:

งานประจำ

• To execute events as "Event Order" and communicate or last minute request to all related parties.
• Coordinate with set up team, suppliers, contractors, staffs and many other parties at the same time to ensure that services are delivered efficiently, on time and in the best interests of the client.
• Bachelor's degree in MICE or related fields.
• Customer service and interpersonal skills are required.
• Good command in English.
• 2 years experience of service or event organizer is an advantage.
• Able to work well under pressure by the specified period.
• Able to work with a flexible schedule.
• Thai native.
• Able to work on Saturday and Sunday.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Service-Minded, Microsoft Office, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿25,000 - ฿30,000, สามารถต่อรองได้

• บริษัท นามยืนยงชิปปิ้ง จำกัด เป็นผู้ให้บริการด้านโลจิสติกส์ภายใต้กลุ่ม บริษัท นามยง กรุ๊ป บริษัทมีความมั่นคงมากว่า 30 ปี และขยายการให้บริการมากขึ้น จึงต้องการ Customer Service อีก 2 ตำแหน่ง เพื่อรองรับการขยายตัว.
• เรามองหาผู้มีความกระตือรือร้น รับผิดชอบ และรักงานบริการ หากคุณมีประสบการณ์ในการทำงานด้าน Freight Forwarder อย่างน้อย 2 ปีขึ้นไป จะพิจารณาเป็นพิเศษ.
• เพศ ชาย - หญิง อายุไม่เกิน 25-35 ปี.
• จบการศึกษาระดับ ปริญญาตรี ขึ้นไป ทุกสาขา.
• สามารถพูด อ่าน เขียน ภาษาอังกฤษได้.
• สามารถใช้คอมพิวเตอร์โปรแกรมสำเร็จรูปได้ โดยเฉพาะ Microsoft Office.
• มีประสบการณ์ในการทำงานด้าน Freight Forwarder อย่างน้อย 2 ปี จะพิจารณาเป็นพิเศษ.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Service-Minded, English

ประเภทงาน:

งานประจำ

เงินเดือน:

฿20,000 - ฿25,000, สามารถต่อรองได้

• In Examinations we administer 3 million UK examinations in over 850 towns and cities worldwide, promoting the UK as a high-quality assessment provider and helping people gain access to trusted qualifications to support their career and study prospects. In East Asia we administer multiple examinations in 13 countries and we are growing rapidly.
• This is interesting role for those who are looking to embark on a career with us;.
• You will be working in a close knitted team and ensure in providing quality customer service to the customers through exceptional customer service delivery and effective stake holder management,.
• You will also be managing exam customer service channels within the country in collaboration with Marketing and Operations by converting enquiries into sales to support the wider exams team to achieve its annual business targets.
• You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience.
• You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
• Candidates who are interested applicants should read through the Role Profile.
• and apply online via: https://tinyurl.com/THA-355e.
• Closing date for applications: 28 March 2019 (23:59 UK Time).
• Good command of spoken English and Thai, preferably with English (CEFR B2 or equivalent), Chinese (A1/2).
• To have a Degree in the fields of Business Administration, Social Sciences or Marketing.
• At least 1 year experience in working in Education/ Customer service industry.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Service-Minded, Multitasking, English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

฿18,000 - ฿20,000

• We are looking for energetic and reliable customer service and administrative officer. The applicant will be working in an international environment. The tasks are customer service oriented thus communication and managing skills are required. They also involve basic computer skills like MsOffice and the use of internet.
• Provide class information and time table.
• Plan and organize time table for teachers and students.
• Coordinate with other functions.
• Female with 24-26 years of age.
• Bachelors Degree.
• Able to communicate well in English.
• 1-2 years of working experience.
• Detail oriented and good communication skills.
• Able to write email correspondence.
• Other language proficiencies are a plus.
• Good computer skills.
• MS Office Word, Excel, Google Drive, Sheet, and Doc.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

High Responsibilities, Service-Minded, Problem Solving, English, Thai

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• ดูแลระบบ อัพโหลดข้อมูล วิเคราะห์ปัญหา จัดการแก้ไขปัญหาต่าง ๆ ของระบบที่เกิดขึ้น และประสานงานกับฝ่ายที่เกี่ยวข้อง.
• ให้ข้อมูล ตอบคำถามและข้อสงสัยเกี่ยวกับการให้บริการ และข้อมูลอื่นๆ ของบริษัทฯ ผ่านทางโทรศัพท์ อีเมล และสื่อออนไลน์ เช่น Facebook, Line และอื่นๆ.
• จัดทำและสรุปรายงานการขายประจำสัปดาห์ ประจำเดือน หรือเอกสารอื่นๆ ที่เกี่ยวข้องการเข้าใช้งานเพื่อส่งให้ลูกค้าหรือหัวหน้างาน.
• งานอื่นๆ ที่ได้รับมอบหมาย.
• Self-reliant, commit to deliver, challenge self for perfection.
• Work well under pressure and limited time.
• Comfortable with small team environment.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Computer Security, ASP.NET, MySQL

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• The ICT Support Technician at Shrewsbury International School is responsible to the ICT Director who acts as Line Manager.
• He/she will work closely with the rest of the ICT Support team to provide excellent service and vital technical support to meet the needs of the Shrewsbury community.
• To provide comprehensive technical support service to apple devices such as iPads, iMacs, Macbooks and Apple TV's including administration, installation and updating of all apple software and Apps to all staff and students.
• Administrative duties relating to the schools' IT systems including Google Apps for education, Firefly, Destiny and Overdrive.
• Basic Programming knowledge in: Microsoft Access, MySQL, SQL server.
• Basic Web Programming knowledge in: ASP, PHP, CMS such as Wordpress.
• Set up equipment such as desktop PC's, laptops, data projectors, printers, interactive whiteboards and other ICT equipment, ensuring that systems are ready for use.
• General technician duties as and when required to help maintain the school network and support the smooth operation of the schools' IT infrastructure.
• Good English language skills in speaking and reading.
• New graduates are encouraged to apply.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

Work Well Under Pressure, Good Communication Skills, Service-Minded, English

ประเภทงาน:

งานประจำ

เงินเดือน:

สามารถต่อรองได้

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about services.
• Overlooking customer service duties such as;.
• Communication with customers/tenants regarding issues and solutions within the property.
• Management of building mechanics and technicians.
• Communication with Property Agents.
• Partial overviewing of rental requirements and agreements.
• Handling of tenant agreement and contract.
• Administrative Duties.
• Systems correlation and filing.
• Other administrative duties.
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications.
• Knowledge of administrative procedures.
• Interpersonal skills.
• Communication skills - verbal and written.
• Listening skills.
• Problem analysis and problem-solving.
• Attention to detail and accuracy.
• Customer service orientation.
• Adaptability.
• Initiative.
• Stress tolerance.

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Assisting SD Operation Manage to review and monitor performance of service desk team to customers (24x7), to ensure that service levels are achieved in line with contracts and that customer expectations are met or exceeded".
• Assisting SD Operation Manager for staff recruitment, performance appraisal, promotion and contract renewal or termination.
• Monitor and track the incidents from open until closure in line with SLAs and quality standards.
• Monitor agent performance regarding incoming call and assign to 1 line SD team appropriately.
• Manage for abandon call, %receiving call, unavailable time, resolving performance and related KPI.
• Manage critical customers incidents, associated to customer communication, activities and any appropriate escalations.
• Daily monitoring for SLA, Backlog, CSI and prepare corrective action to resolve customer 's complain and report to Service Control / Operation manager.
• Manage of 1st line SD team performance to meet KPI and standard of service manner.
• Work with Service Control to manage complain, review voice file and perform action to resolve complain.
• Prepare the call and incidents summary report for SD Operation Manager/SDM/Customers.
• Provide management and performance reports and representing the Service Desk in the meeting with customer.
• Manage and collaborate with third party suppliers and ensure that their performance and provision ofservices and quality are in line with our expectations and enable us to meet or exceed service levels.
• Develop the resolving list, operation manual and training plan to educate to shared SD team.
• Male or Female, 25-30 years of age.
• Bachelor or Master Degree in Computer Engineering or any relate fields.
• At least 3 years experience of managing a Service Desk or an IT service work environment.
• Good command of English.
• Customer Service mind and Good troubleshooting skills and leadership skill.
• Able to work under pressure and time constrain.
• Excellent interpersonal, communication and analytical skill.
• ITIL certified is appreciated.

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Work Place: Fujitsu Thailand Head office, Exchange Tower 22f.-23f.
• Work Time: Ability to work flexible, 24x7, rotating shifts, including weekends and public holidays.
• Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
• Logging and Tracking the details of customer requests and problems as tickets.
• Identify the types, categories, severity, and urgency of the ticket.
• Provide technical/non-technical phone support to customers.
• Provide remote support and/or remote maintenance customers.
• Control and follow up customer tickets in order to comply with customer's Service Level Agreement.
• Identify the ticket from customers as Maintain or non-Maintain based on customer's contracts.
• Act as a further escalation point for unresolved or escalated calls;.
• Route customer tickets to proper teams to follow up and handle (both internal and external) including.
• tracking the status of tickets until closure.
• Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
• Provide report to customer upon requests.
• Maintain and/or Update customer information in the Service Desk System.
• Participate and assist in driving knowledge management process.
• Others as assigned by Project Manager/Team lead.
• Male or Female, age not over 45.
• Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or IT related fields.0.5-3 years' experience in IT/Engineering Technical support or Customer Service area.
• Proficiency in English.
• Basic Knowledge of Computer Hardware, Windows Operating System, and MS Office.
• Good Troubleshooting skills and Customer Service mind.
• Excellent communication skills.
• Able to work under pressure and time constraint.
• Able to work in shift and overtime.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

SQL, English

ประเภทงาน:

งานประจำ

• Service Desk 2nd Line Support Engineer.
• Work Place: FSBT, Exchange Tower
• Work Time: Ability to work flexible, 24x7, rotating shifts, including weekends and public holidays.
• Provide remote support and/or remote maintenance to customers.
• Work with vendor or related parties to resolve the problem-related desktop, network, telephony system,.
• facility and infrastructure improvement project.
• Motivate and support the service desk operation, ensuring that calls are dealt with promptly to the.
• satisfaction of end-users.
• Ensure optimum accessibility of the Service Desk based on customer's Service Level Agreement.
• Act as a further escalation point for unresolved or escalated calls.
• Analyze incident trends, and recommend and implement actions, with approval, to reduce incidents.
• Report monthly on service delivery performance to Management and customer.
• Coach and support service desk operations assess and records their performance and supports them in.
• their personal professionalization.
• Manages staff on the basis of performance reports and observed problem areas.
• Manage and improve processes, work instructions and tooling on the Service Desk, organize and supervise.
• improvement projects and contributes ideas for further professionalization of the organization.
• Participate and assist in driving knowledge management process.
• Bachelor or Master Degree in Computer Engineering or related fields.
• 5 years' experience of Service Desk, Administrative of Telephony System, Trouble Ticket Basic knowledge in Windows 2008/2012, virtualization, Router, Switch and BCP will be advantage.
• Knowledge in SQL is big plus.
• Customer Service mind and Good Troubleshooting skills.
• Excellent interpersonal, communication and analytical skill.
• Able to work under pressure and time constrain.
• Enthusiastic and ambitious attitude.
• Proficiency in English.
• ITIL certified is appreciated.